June 18–19, 2013
Prague, Czech Republic
International SAP®
Conference for Financial
Shared Services
WELCOME
Realizing end-to-end process ownership and global shared
services with SAP
Join us in Prague this June for the International SAP® Conference for Financial Shared Services. We are delighted to bring you this inaugural event, packed with opportunities for you to gather the latest news, facts, tips, and tricks, enabling you to utilize the power of SAP solutions to run best-in-class shared services.
In a demanding and competitive global market, organizations strive for delivering superior services at a reduced cost. Over the course of this two-day conference, you will have a unique opportunity to access firsthand domain knowledge and experiences from peer companies, SAP thought leaders, and renowned advisors from the SAP partner ecosystem. Meet your peers and dis-cover how SAP solutions can help you to maximize the business benefit of your global shared services organization.
Experts from SAP and high-profile SAP customers including Belgian Railways, Colgate, Daimler, DSM, Reliance, Roche, and Vodafone will share their experiences in realizing best-run global shared services organizations.
A preconference site visit to the SAP Business Service Centre Europe, preconference “jump-start” workshops, an evening net-working event, and partner exhibition will augment and round off the insight attendees can build and apply to their own shared services. The conference agenda provides plenty of opportunities for interactive discussion, learning, and networking.
This event offers a compelling opportunity for you to gain a comprehensive understanding of how solutions from SAP can sup-port your organization’s strategic growth plan.
We look forward to welcoming you to Prague for what promises to be a very productive two days!
Bernhard Fischer
Chairman of Conference
VP Solution Management, Shared Services SAP
Thomas Cook
Managing Director T.A. Cook Conferences
On the afternoon of Monday, June 17, 2013, take a unique opportunity to visit the SAP Business Services Centre Europe (SAP BSCE) in Prague along with fellow delegates. This is a unique chance to take a walk around the building, meet the team leaders of the main shared services teams, and learn how SAP BSCE operates.
The guided tour will offer an unparalleled opportunity to get instant answers to your questions and to wit-ness a real-life functioning busiwit-ness services center.
Agenda:
13:00–13:30 Meet in the foyer at the Courtyard by Marriott Prague Airport Hotel for coach
14:00–14:15 Arrival at the SAP BSCE and introduction
14:15–14:45 30 minute introductory presentation on the SAP BSCE and its operations
14:45–16:15 90 minute guided tour, which will include finance processes such as procure to pay, order to invoice, cash
collections, and record to report
16:30 Coach back to Courtyard by Marriott Prague Airport Hotel
The guided tour comes at no extra cost to your conference attendance, but space is strictly limited, so please be sure to confirm your place when registering.
PRECOnFEREnCE SiTE ViSiT
MOnDAy, JunE 17, 2013
PRECOnFEREnCE WORKSHOPS
TuESDAy, JunE 18, 2013
The workshops run in parallel throughout the morning, with refreshments and lunch included. Please note that you cannot switch between workshops.
For comprehensive details relating to these workshops, please visit
http://uk.tacook.com/events/conferences/details/international-sap-conference-for-financial-shared-services/agenda-day-two-wednesday-19-june-2013.html
The following workshops will take place between 9:00 and 12:30
Workshop 1: World-Class Shared Services – Overview of Shared Service Enabling Technologies from SAP
In this half-day jump-start workshop, you will gain a full overview of technology available from SAP that will allow you to transform shared services in the area of financials from incubation stage to service delivery ex-cellence. To improve service delivery infrastructure, organizations must look at ways of lowering the cost of service provision, with the aim of servicing their business in a more efficient manner all round.
Attendance at this workshop will give participants an understanding and overview of how SAP’s shared ser-vice enabling technologies can allow organizations to add value for their overall business and for the company business units being served.
The workshop is fully interactive and is designed to allow you to get your questions answered and share ex-periences with peers.
Benefits of attending:
• Review select shared service best practices with respect to technology enablement in the area of finance • Comprehensive overview of shared service enabling technologies from SAP
• Demonstration of select scenarios of complete service delivery facilitated by SAP technologies • Summary of client experiences and business cases
Bernhard Fischer, SAP
Workshop 2: Efficiency Gains Through Process Standardization in Finance Shared Services Organizations
Today, nearly all finance shared service organizations have realized cost reduction through labor arbitrage and are now facing the challenge of implementing further efficiency gains. Process harmonization and stan-dardization, an optimized process split, and flawless automation are the key levers to get to the next level of maturity.
This workshop will familiarize you with the best practice process modeling method of the Business Transfor-mation Services group of SAP Consulting. It will give you practical insight into how process standardization and an optimized process split between shared and retained organizations can be achieved. With time built in for discussion and exchange of your experiences, the workshop is designed to be fully interactive. The workshop will close with customer examples drawn from our practice and an outlook on how SAP’s so-lutions can support your finance shared service processes and your targets to gain efficiency.
Benefits of attending:
• Best practice process modeling method from the Business Transformation Services group • Practical examples from various companies
• Interactive discussion about finance processes and how to get to the “silver bullet” • How SAP solutions can support finance transformation
Kerstin Heining, SAP Markus Burggraf, SAP
PRECOnFEREnCE WORKSHOPS
TuESDAy, JunE 18, 2013
Workshop 3: Defining and Designing SAP Shared Service Framework for Enhanced Shared Service Operations
In this workshop, participants will have the opportunity to hear an overview, discuss their issues, and devel-op a set of conditions and prerequisites for an SAP Shared Service Framework software implementation. Scenarios will be developed based on a typical financial accounting organization and on the experiences of customers and participants.
The workshop is designed to be interactive, allowing all participants to feed in their experiences and lessons learned. Existing user cases will be presented to provide context for current challenges that you may be fac-ing, and to help to explain the different design and implementation variants of SAP Shared Service
Framework.
By attending this workshop, attendees will gain a common understanding of the possible design, implemen-tation, and usage variants of SAP Shared Service Framework.
Benefits of attending:
• Gain a common understanding about the conditions and prerequisites for the implementation of SAP
Shared Service Framework
• Receive a comprehensive overview of the different design variants
• Align with experts and peers to gain a common understanding of the implementation approach
Rainer Schwarz, SAP Michael nagel, SAP
AGEnDA
TuESDAy, JunE 18, 2013
Optional jump-start workshops will take place between 9:00–12:30.
Please see previous page or visit www.tacook.com/sharedservices-workshops
12:30 Registration and Browse the Exhibition
13:30 Chairman’s Opening Remarks
Bernhard Fischer, SAP
13:40 Realizing Top-Performing Global Business Services with SAP
• SAP’s insight into shared services best practices at over 3,000 clients incubating or operating shared
services
• Defining top-performance in shared service delivery
• Best practices in technology-enabled shared services to achieve top performance • Anticipating the evolution of shared services
• How shared services enabled through SAP technology can unlock the path to top performance in service
quality, cost, and added value Bernhard Fischer, SAP
14:10 Achieving Financial Excellence in Shared Services Organizations at DSM
• How DSM has created a strong foundation for excellent shared financial services within its worldwide
organization:
•Developing harmonized and streamlined financial processes and supporting tools
•Serving this with a new global Financial Shared Services Organization, with a back office in India and
regional front offices close to the business groups
• using SAP Shared Service Framework as the main supporting system – key experiences and learnings • The challenges of parallel implementation of tooling and organizational change for a shared service
organization
• Maintaining a well-balanced mix of internal and external knowledge • The importance of training and post go-live support
Joachim Beurskens, DSM
14:55 Afternoon Refreshments
15:25 implementation of the invoice-to-Pay Solution from SAP – Roche Diagnostics SSC Framework
• Background of implementation at Roche Diagnostics and Roche Diagnostics’ shared services
center (SSC) strategy
• using a common SAP platform with a harmonized setting for the implementation
• using the vendor invoice management solution from SAP as part of the SSC framework to develop a global
harmonized accounts payable solution
• using the SSC rollout for strict harmonization: processes, master data, and system consolidation • Investing in appropriate change management
• The importance of having robust governance in place
Peter Czech, Roche Diagnostics
16:05 Achieving Process and Customer interaction improvement at Daimler’s European Accounting SSC
• How our shared services center (SSC) drives operational excellence – based on process standardization,
optimization, and automation
• Process standardization approaches based on a harmonized system infrastructure • Project example: Achieving process and interaction improvements for an accounting SSC • Key learnings and recommendations
• Path forward – how we constantly strive for operational excellence
André Vornholt, Daimler
16:50 CLOSinG PAnEL DiSCUSSiOn: Optimizing Your Organizational Efficiency While Ensuring Regulatory
Compliance
• Global Business Services and compliance with country-specific rules and regulations – friend or foe? • How can compliance to local rules and regulations be efficiently incorporated in a shared service
approach?
• Is there a critical mass to address country specifics in captive mode? When should you consider external
service providers?
• Best practices in addressing regulatory compliance
Bobby Abraham, Vodafone Joachim Beurskens, DSM nick Prangnell, Deloitte uK Franz Deitering, SAP
17:35 Chairman’s Closing Remarks and Close of Day One
18:30 Departure for Conference Evening Event
AGEnDA
TuESDAy, JunE 18, 2013
For comprehensive details relating
to this event, please visit
AGEnDA
WEDnESDAy, JunE 19, 2013
9:00 Chairman’s Opening Remarks and Welcome
Bernhard Fischer, SAP
9:15 Global Business Services (GBS) Overview and Trends 2013
• Overview and trends in shared services, offshoring, and outsourcing • Selected best practices in GBS
• Selected metrics of world-class performance in general and administrative services and GBS
Tom Olavi Bangemann, Hackett Group
10:00 Colgate-Palmolive’s Journey to Service Excellence
• How Colgate’s Business Services leverage technology enablement for our transformation journey • Colgate’s Business Services strategy:
• Our current global SAP software landscape
• Fully utilizing technology to help Business Services accelerate execution and lower cost • Implementing the right enablers at our Business Service Centers
• Improving business performance with more efficient processes and advance analytics • Implementing automation and self-service capabilities to improve efficiency and lower costs
• The importance of timely access to business and service delivery information to improve overall business
results
• Lessons learned and considerations based on our past experiences
Pablo Avila, Colgate-Palmolive
10:45 Morning Refreshments
11:15 Unlocking the Ultimate Efficiency Gain Through System Landscape Optimization
• System Landscape Optimization group from SAP Consulting – supporting harmonization and streamlining
of existing processes and financial setups to move from a decentralized infrastructure to a shared services scenario
• Exploring possible options to switch your accounting principles from u.S. GAAP to the International
Finan-cial Reporting Standards (IFRS)
• Introducing a European Principal Company Model • Applying a fiscal period change
• Harmonizing/cleansing your financial master data
Sabine Wachter, SAP
12:00 Globalization Through Shared Services
• Background of Vodafone and our transformation journey • Finance shared services – business benefits
• Innovation through technology (SAP HAnA and others) • Lessons learned
AGEnDA
WEDnESDAy, JunE 19, 2013
12:45 Lunch and networking
14:00 Automating Receivables and Payables Management Processes with SAP Solutions
Receivables management:
• Find out how companies can deploy SAP software to automate the exception handling in receivables
man-agement processes
• Discover how SAP software – specifically, the SAP Credit Management, SAP Biller Direct, and SAP
Collec-tions and Dispute Management applicaCollec-tions – can help you automate your processes
• Learn about how companies investing in best practice receivables management can lower their days sales
outstanding and reduce bad debt write-offs
• Discover how receivables management solutions can automate key manual tasks to make your order-to-cash
process run more effectively
• Hear practical examples of how receivables management automation tools have been optimized for
deploy-ment in SAP Shared Service Framework Katharina Reichert, SAP
Payables management:
• Learn how companies can leverage SAP software to optimize and streamline the invoice process and to
ac-celerate the payment process
• Get overview of payables management processes from SAP and learn the business benefits
• Find out how to leverage the SAP Invoice Management application by Open Text (including the optical
char-acter recognition option) and the SAP Document Access application by OpenText, as well as the Ariba net-work for suppliers
Dr. Arif Esa, SAP
14:45 Enhancing Financial Shared Services at Belgian Railways with SAP Solutions
• The Belgian Railways business case • Key transformation steps:
•Purchase-to-pay optimization
•360-degree view on business processes and business documents •Integrated customer billing and ticketing
•The journey to enterprise information management
• The importance of tight integration between business documents and business processes
• Managing business documents across your enterprise with the SAP Extended Enterprise Content
Manage-ment application by OpenText
Stéphane Haelterman, Belgian Railways
Premium Sponsors
Deloitte is at the forefront of the latest trends and developments in the shared services and ERP markets. We have delivered more than 1,000 shared services and outsourcing advisory projects over the past 10 years and have served more than 1,250 SAP clients since 1989.
With access to the latest market research and leading-edge practitioners, we support our clients in moving up and across the value chain and moving from functional shared services to multi-functional global business services.
In many cases, we help our clients to implement shared services in tandem with SAP software implementations. We have more than 9,600 SAP practitioners globally and hold the highest level of strategic alliance with SAP: global partner — services.
We offer consistent high-quality delivery through innovative and proven methods and tools, and industry-focused solutions enabled by analytics, enterprise mobility, social media, and cloud technologies.
For more information, please visit: www.deloitte.com/sap
OpenText provides enterprise information management software that helps enable companies of all sizes and industries to manage, secure, and leverage their unstructured business informa-tion, either in their data center or in the cloud. Over 50,000 companies already use OpenText so-lutions to unleash the power of their information. OpenText is a market leader in enterprise con-tent management (ECM) solutions for use with SAP applications, deploying solutions to more than 4,500 SAP customer sites around the globe – recognized by industry analysts such as Gartner, IDC, and Forrester.
A holistic, value-based, and integrated approach to managing enterprise content – in context of business processes directly – yields benefits by means of reducing risk and managing gover-nance and compliance. The OpenText ECM Suite for SAP Solutions is a complementary portfolio that extends the value of SAP Business Suite software from an end-to-end solution standpoint, addressing strategy to execution and enabling business transformation.
Contact for inquiries
Luba Jersova
T: +44 (0) 121 200 3810 F: +44 (0) 121 212 1623 E: info@tacook.com This event is organized by: T.A. Cook Conferences in cooperation with SAP
The registration fee includes participation in the conference and/or workshop, lunch on all days, refreshments, an evening event for con-ference attendees, and documentation mate-rial for download. Please note that costs for accommodation and travel are not included in the registration fee.
HOW TO REGiSTER
To register on-line
for this event,
please visit
www.tacook.com/
sharedservices
Event Venue
Courtyard by Marriott, Prague Airport Aviaticka 1092/8
Prague, 161 00 Czech Republic
Phone: +420 236 077 077 Fax: +420 236 077 078
I wish to attend the preconference site visit on Monday, June 17 to the SAP Business Services Center Europe
I wish to attend the conference evening event on Tuesday, June 18 (evening event open to conference registrants only)
Last name First name
Company Job Title
Industry Sector Street
City, State Zip Code, Postal Code
Country Phone
Fax E-mail
Date Signature
REGiSTRATiOn FORM
SAP® COnFEREnCE FOR FInAnCIAL SHARED
SERVICES
JunE 18–19, 2013
PRAGuE, CZECH REPuBLIC
Copy and Fax to
+44 (0) 121 212 1623
Register online at
www.tacook.com/
sharedservices
you can register for the SAP® Conference for Financial Shared Services online at www.tacook.com/sharedservices
or by faxing this form to the number below. Please copy the form, complete it, and send it to the following address (one form for each participant):
Registration and Contact Office
T.A. Cook Conferences 4th Floor, Mclaren Building 46 The Priory Queensway Birmingham, B4 7LR, uK T: +44 (0) 121 200 3810 F: +44 (0) 121 212 1623 E: info@tacook.com Event Fees Type Super Early Bird Fee
( Valid until March 22)
Early Bird Fee ( Valid until May 3) Standard Fee Conference €990 €1090 €1190 Half-Day Workshop €295 €295 €350
All fees are subject to 21% Czech VAT
Registration Cancellation and Substitutions
All cancellations must be received in writing. Please fax your cancellation notice to +44 (0) 121 212 1623 or send an e-mail to info@tacook.com before the June 04, 2013, deadline. When canceling before June 04, 2013, you will be liable to pay an administration charge of €175. Cancellations received after June 04, 2013, as well as registrants not attending without canceling, will be liable for the full registration fee. Substitutions must be received in writing, must be addressed to the registration office, and must include the names of both the original and the substitute registrants.
Organizer’s Changes
It may be necessary for reasons beyond the control of the organizer to alter the contents and the timing of the program or replace speakers. The organizer reserves the right to cancel the conference in the event of an insufficient number of registrants. In this case, registrants will be reimbursed for the registration fee only. Cancellation of travel reservations and hotel reservations is the exclusive responsibility of the registrant.
I agree to the above terms and conditions (this must be ticked in order for the registration to be processed)
VAT No: CZ68 201 9389
i would like to register for the SAP® Conference for Financial Shared Services June 18–19, 2013 Prague, Czech Republic
(Please complete clearly in block capitals)
I wish to attend the following:
Payment Method
Credit Card Invoice
Further Information
1. Would you like to receive further information from SAP including special offers, reports, event news, and more along with information resulting from this inquiry?
yes, by e-mail yes, by telephone no
2. Would you like to receive further information from SAP partners or other affiliated companies and business partners of SAP including special offers, reports, and more along
with information resulting from this inquiry? yes, by e-mail yes, by telephone no
3. In addition to information about this event, would you like to receive news from T.A. Cook Conferences?
yes, by e-mail yes, by telephone no Conference (June 18–19)
©2013 SAP AG. or an SAP affiliate company. All rights reserved.
no part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice.
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP AG and its affiliated companies (“SAP Group”) for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. nothing herein should be construed as constituting an additional warranty.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.
