Oracle Exadata Database Machine Field Delivery Support Consultant – Online Assessment

(1)

Test : Oracle Exadata Database Machine Field Delivery Support Consultant – Online Assessment

Passez en revue vos réponses, les commentaires en retour et les notes ci-dessous. Un astérisque (*) indique la réponse correcte.

This 120 -question assessment test is the final component of the Oracle Oracle Exadata Database Machine Field Delivery Support Consultant guided learning path. This assessment will allow you to test your knowledge level of the information learned from the Exadata Support courses. Passing with a score of >80% of this assessment makes you eligible to become an Oracle Support Consultant for this subject matter.

WZD-SSX64-301: X64 Server System Overview

(Répondez à toutes les questions de cette section.)

1. A customer calls into the call center and says she has experienced a fan failure on

her Sun Server X2-4 (Sun Fire X4470 M2 Server). She is requesting on-site service to provide warranty service to replace the defective fan module number 4 on her server. True or False - The fan replacement is a FRU?

Question à revoir

(1) Points Vrai

Faux (*) Correct

2. A customer calls into the call center with an issue. He wants to upgrade the

memory on his Sun Server X3-2L (Sun Fire X4270 M3 Server) and needs some assistance on how perform the upgrade. Which question needs to be answered before the customer orders DIMMs for the upgrade?

Question à revoir

(1) Points

Does the customer have DIMMs available to upgrade the system? What is the current memory configuration? (*)

Where is the system located?

Does the system have a memory problem?

Correct

3. A customer calls into the call center with a memory upgrade question. The

customer wants to upgrade the memory on his Sun Server X3-2 (Sun Fire X4170 M3 Server) and needs to know what 8 Gbyte memory to order. Select the problem statement that characterizes the customer's problem.

Question à revoir

(1) Points

Customer is requesting how to upgrade his memory

Customer is asking for the part number of the 8-Gbyte DIMM that he can order (*)

Customer doesn't know what density of memory to order Customer is asking what type of memory is in his server

Incorrect. Refer to the X64 Server System Overview training for more information.

4. A customer calls into the call center with an issue. He wants to upgrade the

memory on his Sun Server X3-2L (Sun Fire X4270 M3 Server) and needs some assistance on how perform the upgrade. Select the action plan that lists the steps taken to solve the customer's problem.

Question à revoir

(1) Points

Provided the customer with a link to the server’s Service Manual. Created and sent the customer an email with the memory replacement procedure.

Provided the customer with a link to the server’s System Handbook entry and directed him to the Service Manual’s memory population rules. (*)

Provided customer with the location of the of the memory replacement procedure.

(2)

5. Which x86 server uses AMD-based CPUs?

Question à revoir

(1) Points

Sun Fire X2270 server Sun Fire X4250 server Sun Fire X4140 server (*) Sun Fire X4150 server

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Suivant Récapitulatif

6. A customer calls into the call center and says she has experienced a fan failure on

her Sun Server X2-4 (Sun Fire X4470 M2 Server). She is requesting on-site service to provide warranty service to replace the defective fan module number 4 on her server. Which problem statement characterizes the customer's problem?

Question à revoir

(1) Points

Customer is reporting fan module failure

Customer is reporting fan module number 4 failure and is requesting on-site support for replacement (*)

Customer is requesting on-site support for a server cooling problem Customer is reporting server cooling problems and is requesting on-site support for replacement

Correct

7. A customer calls into the call center to ask a question about setting up a server.

The customer wants to know which ports to use to configure the server, where the ports are located, and how to access them. What are the most effective locations to find information related to this problem (select 2)?

Question à revoir

(1) Points (Choisir toutes les réponses correctes)

http://my.oracle.com

https://support.us.oracle.com/handbook_internal/index.html (*) http://oraclecorp.com

http://www.oracle.com/technetwork/documentation/index.html (*)

(3)

8. A customer calls into the call center with a question. The customer wants to prepare a rack for the installation of a Sun Server X3-2L (Sun Fire X4270 M3) rackmount server, but has misplaced the documentation. The customer's

immediate needs are the dimensions, weight and power requirements of the unit. According to your resources, what is the weight of this server?

Question à revoir

(1) Points 46.6 lb/21.1 kg fully populated 66.1 lb/30 kg fully populated 70 lbs/31.8 kg fully populated (*) 56.3 lb./25.6 kg fully populated

9. A customer calls into the call center with a memory upgrade question. The

customer wants to upgrade the memory on his Sun Server X3-2 (Sun Fire X4170 M3 Server) and needs to know what 8 Gbyte memory to order. Which action plan lists the steps taken to solve the customer's issue?

Question à revoir

(1) Points

Provided customer with memory option number 7100790. (*) Dispatched field engineer to upgrade customer memory Sent memory upgrade to customer

Took customer's order for memory upgrade

10. A customer calls into the call center to ask a question about setting up a server. The customer wants to know which ports to use to configure the server, where the ports are located, and how to access them. Which action plan lists the steps taken to solve the customer's problem?

Question à revoir

(1) Points

Informed customer that the port to use was one of the Ethernet ports and provided the default account number (root) and password (changeme) Provided customer with the location of the serial port to access ILOM, the serial cable to use, the need for a terminal server on the laptop, along with the default account (root) and password (changeme). (*)

Provided customer with system password

Dispatched field engineer to assist customer in configuring system

Correct

Suivant Récapitulatif

(4)

11. A customer calls into the call center to ask a question about setting up a server. The customer wants to know which ports to use to configure the server, where the ports are located, and how to access them. Which port should be accessed first?

Question à revoir

(1) Points

Ethernet port

Serial Management port (*) Video port

Network Management port

Correct

12. A customer calls into the call center with a question. The customer wants to prepare a rack for the installation of a Sun Server X3-2L (Sun Fire X4270 M3) rackmount server, but has misplaced the documentation. The customer's

immediate needs are the dimensions, weight and power requirements of the unit. Which problem statement characterizes the customer's problem?

Question à revoir

(1) Points

Customer does not know the weight and dimensions of this server

Customer did not have the installation documentation to be able to find the dimensions, weight, and power requirements for this server (*)

Customer needs a server installed

Customer needs installation documentation to look up the specifications he needs

Correct

13. A customer calls into the call center to ask a question about setting up a server. The customer wants to know which ports to use to configure the server, where the ports are located, and how to access them. What documentation would you recommend to the customer for information about the server configuration (select 2)?

Question à revoir

(1) Points

(Choisir toutes les réponses correctes)

Administration Guide Startup Guide Installation Guide (*) ILOM Guide (*)

14. A customer calls into the call center with an issue. He wants to upgrade the memory on his Sun Server X3-2L (Sun Fire X4270 M3 Server) and needs some assistance on how perform the upgrade. What is the most effective location to find information related to this problem?

Question à revoir

(1) Points https://support.us.oracle.com/handbook_internal/index.html (*) http://www.oracle.com http://ilearning.oracle.com http://www.oracle.com/technetwork/indexes/downloads/index.html

15. A customer calls into the call center with a memory upgrade question. The customer wants to upgrade the memory on his Sun Server X3-2 (Sun Fire X4170 M3 Server) and needs to know what 8 Gbyte memory to order. How many

Question à revoir

(5)

memory slots are supported by this server? 16 (*) 4 8 32 Correct

_{Suivant Récapitulatif}

WZD-SSX64-302: X64 Server Data Gathering to Solve Customer Issues

16. A customer calls into the service center and reports that his Sun Fire X4200

Server cannot access the LSI Configuration utility when CNTRL-C is applied while booting the server What is called out by the document as the root cause of the problem?. Question à revoir

(1) Points DIMM CPU Motherboard Firmware (*)

Incorrect. Refer to the X64 Server Data Gathering to Solve Customer Issues training for more information.

17. Which document would you use to find the rack mount procedure of the Sun

Server X3-2L (Sun Fire X4270 Server M3)? Question à revoir

(1) Points

OS Installation Guide Service Manual Installation Guide (*) Getting Started Guide

18. A customer called the service center indicating that the Pc Check diagnostic scripts on his Sun Fire X2200 M2 Server do not report a faulty DIMM (Hint: The customer recently upgraded the memory on this server). Which document may relate to the customer's issue?

Question à revoir

(1) Points

(6)

Doc ID 1369835.1 (Alert) Doc ID 1001128.1 (FAB) Doc ID 1001342.1 (FAB)

Correct

19. A customer called the service center and is complaining that his Sun Blade X6250 server blades on his Sun Blade 6000 Modular System are intermittently shutting down. Which document would relate to the customer's issue?

Question à revoir

(1) Points Doc ID 1019279.1 (FAB) Doc ID 1397124.1 (ALERT) Doc ID 1001128.1 (FCO) (*) (Doc ID 1019713.1 (FAB)

20. Which document would you use to find the memory population rules of the Sun

Blade X6275 Server Module? Question à revoir

(1) Points

Sun Blade X6275 Server Module Service Manual (*) Sun Blade X6275 Server Module Installation Guide Sun Blade X6275 Server Module OS Installation Guide Sun Blade X6275 Server Module Product Notes

Suivant Récapitulatif

21. If a customer has a failure of a Sun Server X3-2L (Sun Fire X4270 Server M3 ) power supply, what link within the system handbook can you reference to find a part number for a replacement ?

Question à revoir

(1) Points

Problem Resolution Full Components List (*) Hardware Specifications Field Action Bulletins (FABs)

(7)

Correct

22. A customer calls into the service center and reports that his Sun Fire X4200

Server cannot access the LSI Configuration utility when CNTRL-C is applied while booting the server Can the BIOS and LSI firmware be updated if you use the latest ILOM software package (True or False)?

Question à revoir

(1) Points Vrai (*)

Faux

23. Which of the following cannot be found within an Installation Guide?

Question à revoir

(1) Points

All of the above

Product replacement procedures (*) Product specifications

Product installation procedures

24. A customer called the service center indicating that the Pc Check diagnostic scripts on his Sun Fire X2200 M2 Server do not report a faulty DIMM (Hint: The customer recently upgraded the memory on this server). Which component is called out by the document as one of the root causes of the problem?

Question à revoir

(1) Points

Older PC Check versions (*) OS software

SP and ILOM firmware SP and BIOS firmware

25. A customer called the service center and is complaining that his Sun Blade X6250 server blades on his Sun Blade 6000 Modular System are intermittently shutting down. Select the action plan that lists the steps taken to solve the customer's problem.

Question à revoir

(1) Points

The Doc ID 1001128.1 (FCO) is a possible cause and solution to the customer’s problem. This FAB was referenced in the call. (*)

The Alert 243486 is a possible cause and solution to the customer’s problem. This Alert was referenced in the call.

Provided the customer with the document that lists the steps to solve his problem.

Ordered a new power supply for the customer.

_{Suivant Récapitulatif}

(8)

26. Which of the following can be included in FABs?

Question à revoir

(1) Points

Field Information Notice (FINs) All of the above (*)

Hardware issues

Field Change Orders (FCOs)

27. A customer called the service center and is complaining that his Sun Blade X6250 server blades on his Sun Blade 6000 Modular System are intermittently shutting down. Which component is called out by the document as the source of the problem? Question à revoir

(1) Points Chassis slot Fans Server blade Power supplies (*)

28. A customer called the service center indicating that the Pc Check diagnostic scripts on his Sun Fire X2200 M2 Server do not report a faulty DIMM (Hint: The customer recently upgraded the memory on this server). Which problem statement characterizes the customer's problem?

Question à revoir

(1) Points

Customer’s ILOM firmware needs to be upgraded. Customer BIOS firmware needs to be upgraded. Customer is having memory problems..

Customer’s PcCheck does not recognize a faulty DIMM. (*)

29. A customer calls into the service center and reports that his Sun Fire X4200 Server cannot access the LSI Configuration utility when CNTRL-C is applied while booting the server. Which document may relate to the customer's issue?

Question à revoir

(1) Points Doc ID 1017415.1 (FAB) Doc ID 1000873.1 (FAB) Doc ID 1000817.1 (FAB) (*) Doc ID 1001307.1 (FAB)

(9)

30. A customer called the service center indicating that the Pc Check diagnostic scripts on his Sun Fire X2200 M2 Server do not report a faulty DIMM (Hint: The customer recently upgraded the memory on this server). Possible impacts include replacement of the wrong DIMMs when PcCheck is used to diagnose a memory problem(True or False)?

Question à revoir

(1) Points

Vrai (*) Faux

Suivant Récapitulatif

WZD-SSX64-303: X64 Server Locating and Interpreting Service Procedures

31. Which is the user interface software for the IPMI utility?

Question à revoir

(1) Points IPMIAccess IPMIInterface IPMIUser IPMITool (*)

Incorrect. Refer to the X64 Server Locating and Interpreting Service Procedures training for more information.

32. A customer called the service center and reported an OS error message that indicates that power supply 0 of their X4240 server has failed and is offline. The X4240 is still running but the customer wants to replace the power supply without disturbing the server's operation, to re-establish the power redundancy. Select the one most appropriate action plan based on the customer’s information and the solution to their problem.

Question à revoir

(1) Points

Verified that a power supply hot swap replacement can be performed on the customer's X4240 server then sent an Oracle field person to perform the replacement. (*)

Provided the customer with the location of the procedure to use to perform the replacement along with the part number of a replacement power supply. Verified that a power supply hot swap replacement can be performed on the customer's X4240 server, then sent the customer the documents that contain the power supply replacement procedure.

Sent an Oracle field person out to the customer site to perform the power supply replacement.

(10)

33. A customer called the service center and reported an OS error message that indicates that power supply 0 of their X4240 server has failed and is offline. The X4240 is still running but the customer wants to replace the power supply without disturbing the server's operation, to re-establish the power redundancy. Which verifies the location of the failed power supply?

Question à revoir

(1) Points

By executing the ILOM flash command to turn on the Service Required LED All power supply LEDs are off

The power supply green OK LED is flashing

The power supply amber Service Required LED is lit (*)

Correct

34. A customer called the service center with a question on a server's network management port. The customer is trying to configure his network management port on his X4540 server so that he can access it from his management network. He is not familiar with the network management facility and commands he needs to perform. Select the one most appropriate action plan based on the customer’s information and the solution to their problem.

Question à revoir

(1) Points

Informed the customer that he should use service and installation manual for the network configuration procedures and pointed out that he should access the serial port to configure the network port. (*)

Informed the customer that he should use service and installation manual to locate the procedure on configuring the network port.

Collected and reported the customer's network parameters and passed this call to the back-line engineers.

Sent an Oracle field person out to the customer site to perform the configuration of the network management port.

35. A customer called the service center with a question on a server's network

management port. The customer is trying to configure his network management port on his X4540 server so that he can access it from his management network. He is not familiar with the network management facility and commands he needs to perform. Which document contains the procedures to perform this task?

Question à revoir

(1) Points

Programming manual FABs and Alerts OS Installation manual

Service and HW Installation manual (*)

_{Suivant Récapitulatif}

(11)

Delivery Support Consultant guided learning path. This assessment will allow you to test your knowledge level of the information learned from the Exadata Support courses. Passing with a score of >80% of this assessment makes you eligible to become an Oracle Support Consultant for this subject matter.

management port. The customer is trying to configure his network management port on his X4540 server so that he can access it from his management network. He is not familiar with the network management facility and commands he needs to perform. Select the problem statement that characterizes the customer's problem.

Question à revoir

(1) Points

Customer needs assistance configuring the serial management port. Customer needs an Oracle field person to configure his network management port to his management network.

Customer needs assistance configuring a network port.

Customer needs assistance configuring the network management port into his management network. (*)

37. A customer called the service center with a question on a server's network management port. The customer is trying to configure his network management port on his X4540 server so that he can access it from his management network. He is not familiar with the network management facility and commands he needs to perform. Which list of commands does the customer use to configure and activate the management network port using a static IP address?

Question à revoir

(1) Points

cfg pendingipaddress=ipaddress; cfg pendingipnetmask=ipnetmask; cfg pendingipgateway=ipgatewayaddr; cfg pendingipdiscovery=static; cfg commitpending=true

set pendingipaddress=ipaddress; set pendingipnetmask=ipnetmask; set pendingipgateway=ipgatewayaddr; set pendingipdiscovery=DHCP; set commitpending=true

cfg pendingipaddress=ipaddress; cfg pendingipnetmask=ipnetmask; cfg pendingipgateway=ipgatewayaddr; cfg pendingipdiscovery=static set pendingipaddress=ipaddress; set pendingipnetmask=ipnetmask; set pendingipgateway=ipgatewayaddr; set pendingipdiscovery=static; set commitpending=true (*)

38. A customer called the service center and reported an OS error message that

indicates that power supply 0 of their X4240 server has failed and is offline. The X4240 is still running but the customer wants to replace the power supply without disturbing the server's operation, to re-establish the power redundancy. Which information can determine whether the Alert with Doc ID 1020437.1 applies to this server?

Question à revoir

(1) Points

Has this power supply failed in the past? Whether the power supply is AC or DC

The part number and date code of the power supply (*) The manufacturer of the power supply

Correct

39. A customer called the service center and reported an OS error message that indicates that power supply 0 of their X4240 server has failed and is offline. The X4240 is still running but the customer wants to replace the power supply without

Question à revoir

(12)

disturbing the server's operation, to re-establish the power redundancy. Select the problem statement that characterizes the customer's problem.

Customer needs assistance installing a new power supply.

Customer needs an Oracle field person to replace the X4240 server power supply without disturbing the server operation.

Customer needs an Oracle field person to replace the failed power supply. Customer needs assistance in determining the procedure to replace power supply 0 on the X4240 server using a hot swap action. (*)

40. A customer called the service center with a question on a server's network management port. The customer is trying to configure his network management port on his X4540 server so that he can access it from his management network. He is not familiar with the network management facility and commands he needs to perform. How would you describe the location of the network management port to the customer?

Question à revoir

(1) Points

The RJ-45 connector on the front of the server labeled SER MGT The RJ-45 connector on the front of the server labeled NET MGT The RJ-45 connector on the rear of the server labeled SER MGT The RJ-45 connector on the rear of the server labeled NET MGT (*)

Suivant Récapitulatif

management port. The customer is trying to configure his network management port on his X4540 server so that he can access it from his management network. He is not familiar with the network management facility and commands he needs to perform. Which port does the customer need to use to configure the network management port?

Question à revoir

(1) Points

Any of the network ports USB port

NET0 port

Serial management port (*)

(13)

42. The Sun field technician needs assistance in ordering a replacement Sun Blade X3-2B (X6270 M3) server blade to replace a failed Sun Blade X3-2B (X6270 M3) server blade in the customer's chassis. Which action does NOT need to be performed in the Sun Blade X3-2B (X6270 M3) removal process?

Question à revoir

(1) Points

Power down the Sun Blade 6000 Modular System chassis (*) Remove any front panel cabling

Pull open the server blade's top and bottom handles.

Hold down the power button on the server blade for 4 seconds or perform a stop /SYS ILOM command

43. The Sun field technician needs assistance in ordering a replacement Sun Blade X3-2B (X6270 M3) server blade to replace a failed Sun Blade X3-2B (X6270 M3) server blade in the customer's chassis. Which type of document provides the procedure to perform the replacement task?

Question à revoir

(1) Points

Installation manual Alerts

Service manual (*) Product notes page 10 Field Action Bulletins (FAB)

44. Which ILOM command or navigation path can display the current state of the

system indicators on a server or server blade? Question à revoir

(1) Points

System Indicators --> Indicators cd /BRD/indicator ; show

System Monitoring --> Indicators (*) cd /SYS/indicator ; display

45. The Sun field technician needs assistance in ordering a replacement Sun Blade X3-2B (X6270 M3) server blade to replace a failed Sun Blade X3-2B (X6270 M3) server blade in the customer's chassis. Select the one problem statement that characterizes the field technician’s problem.

Question à revoir

(1) Points

Field technician needs assistance identifying and ordering a replacement part for a failed X6270 M3 server blade and assistance with its replacement. (*) Field technician needs assistance in determining what is the replacement part number for the X6270 M3 server blade.

Field technician needs to provide the customer the part number to a new X6270 M3 server blade.

Field technician needs assistance replacing the X6270 M3 server blade as a hot swap action.

(14)

WZD-SSX64-304: X64 Server Locating and Interpreting Troubleshooting Procedures

46. A customer calls the service center with a suspected host memory error and wants to know what diagnostics are available to diagnose the problem on a Sun Server X3-2 (X4170 M3 server). Pc-Check does not have any memory test (True or False)?

Question à revoir

(1) Points Vrai

Faux (*)

Incorrect. Refer to the X64 Server Locating and Interpreting Troubleshooting Procedures training for more information.

47. A customer calls the service center with a fan failure message that involves fan sensor fb1.fm2.f0.speed on a X4440 server. The customer wants to know what she should do at this point because the system is up and running. Select the action plan that lists the steps taken to solve the customer's problem.

Question à revoir

(1) Points

Collected the error information passed this issue to the backline engineers. Sent the customer the links to the diagnostic guides and service manual. Assisted the customer in locating the X4440 server failed fan module, then recommended that he hot swap the failed fan module, since he has one in stock. (*)

Assisted the customer in locating the X4440 server failed fan module, then sent a Sun field technician to hot swap the failed fan module.

48. Which tool displays the server's hardware configuration on Solaris?

Question à revoir

(1) Points prtconfig prtdiag (*) config ipconfig Correct

49. A customer calls the service center with a suspected host memory error and wants to know what diagnostics are available to diagnose the problem on Sun Server X3-2 (X4170 M3 server). Select the problem statement that characterizes the customer's problem.

Question à revoir

(1) Points

Customer needs assistance on how to locate a failed DIMM on his X4170 M3 server.

(15)

Customer needs assistance on which diagnostics are available to test his X4170 M3 server memory. (*)

Customer needs someone onsite to diagnose and fix his X4170 M3 server memory problem.

Correct

50. A customer called the support center with a supposed disk problem. He wants to know which diagnostics are available to test a disk on a X2270 server. Which diagnostic should you recommend that the customer use to exercise the Sun Fire X2270 internal disks from the operating system?

Question à revoir

(1) Points

POST

Oracle Validation Test Suite (Oracle VTS) previously Sun VTS (*) Pc-Check

U-Boot

Correct

Suivant Récapitulatif

51. A customer called the support center with a supposed disk problem. He wants to know which diagnostics are available to test a disk on a X2270 server. Which diagnostic tests the Sun Fire X2270 SP hardware just prior to the SP boot?

Question à revoir

(1) Points SunVTS Pc-Check POST U-Boot (*)

52. A customer called the service center with a critical problem. He has an X4250 server that has been crashing intermittently after an Oracle technician upgraded the CPUs from X6394As to X6398As. He is calling Oracle to reverse the upgrade. Select the problem statement that characterizes the customer's problem.

Question à revoir

(1) Points

Customer’s X4250 server is crashing intermittently since the CPUs were upgraded from X6394As to X6398As. (*)

Customer wants a CPU upgrade from an X6394A to a X6398A on this X4250 server.

Customer's X4250 server CPU upgrade to an X6398A is causing his server to crash.

(16)

from an X6394A to an X6398A.

53. Where is Pc-Check program selected to execute from on the X6270 server blade?

Question à revoir

(1) Points BIOS OS ILOM (*) OBP Correct

54. A customer calls the service center with a fan failure message that involves fan sensor fb1.fm2.f0.speed on a X4440 server. The customer wants to know what she should do at this point because the system is up and running. When replacing the failed fan module, what can be used to pinpoint the failed fan module?

Question à revoir

(1) Points

fan fault LED flashing fan OK LED flashing fan fault LED ON (*) fan Locator LED flashing

Correct

55. A customer called the service center with a critical problem. He has an X4250 server that has been crashing intermittently after an Oracle technician upgraded the CPUs from X6394As to X6398As. He is calling Oracle to reverse the upgrade. Which type of documents should you review to determine if there are any bugs related to this issue?

Question à revoir

(1) Points

ILOM manuals Installation Manual Service Manual FABs and Alerts (*)

_{Suivant Récapitulatif}

(17)

56. Which are diagnostic supports a manual mode that allows the user to run

individual tests as well as test suites? Question à revoir

(1) Points

U-Boot Oracle VTS POST Pc-Check (*)

57. A customer called the service center with a question on IPMI. The customer uses

IPMI to monitor the state of the servers at their site and wants to know if their new Server X3-2L (X4270 M3 server) supports IPMI, if there is any Oracle documentation that covers IPMI, and where they can get software to access IPMI's user interface from their new server's OS. Where can the customer download the IPMItool that has the latest Oracle compatible updates?

Question à revoir

(1) Points http://www.sunsolve.central.sun.com http://www.oracle.com/technetwork/indexes/downloads/index.html (*) http://www.ipmitool.sourceforge.net http://www.ipmi.com Correct

58. A customer calls the service center with a fan failure message that involves fan sensor fb1.fm2.f0.speed on a X4440 server. The customer wants to know what she should do at this point because the system is up and running. Once the customer locates the physical failed fan module, what do you recommend the customer do?

Question à revoir

(1) Points

Hot swap the fan. (*)

Call in a field technician to replace the fan. Shut down the server to replace the fan.

Wait for a maintenance period to shut down the server to replace the fan.

59. A customer called the service center with a question on IPMI. The customer uses IPMI to monitor the state of the servers at their site and wants to know if their new Server X3-2L (X4270 M3 server) supports IPMI, if there is any Oracle documentation that covers IPMI, and where they can get software to access IPMI's user interface from their new server's OS. Select the one most appropriate action plan based on the customer’s information and the solution to their problem.

Question à revoir

(1) Points

Confirmed that the server supports IPMI and assisted the customer in configuring IPMItool on their server.

Sent the customer the ILOM documentation that contains all they needed to know about Oracle's implementation of IPMI.

Confirmed that the server supports IPMI, provided the customer with the web site to the IPMItool, and directed the customer to the ILOM document that has content on Oracle's implementation of IPMI. (*)

Confirmed that the server supports IPMI, provided the customer with the web site to the IPMItool, and assisted the customer in configuring and accessing the user interface.

(18)

60. A customer called the service center with a question on IPMI. The customer uses IPMI to monitor the state of the servers at their site and wants to know if their new Server X3-2L (X4270 M3 server) supports IPMI, if there is any Oracle documentation that covers IPMI, and where they can get software to access IPMI's user interface from their new server's OS. What is the latest version of IPMI that is supported on the X4270 M3 server?

Question à revoir

(1) Points 2 (*) 1 2.5 1.5 Correct

Suivant Récapitulatif

Exadata WBT ILT

61. Where is the "spine" switch located in the Exadata rack?

Question à revoir

(1) Points upper-middle bottom (*) lower-middle top

Incorrect. Refer to the “WZT-6404: Sun Oracle Database Machine: WBT Differences Training Rev C “ training for more information.

62. The customer can choose between Solaris 11 Express and Oracle Enterprise Linux

for the Exadata X2-8 database servers. Question à revoir

(1) Points Vrai (*)

Faux Correct

63. What external ports on the Exadata Database Machine are connected to the

customer's network? Question à revoir

(19)

Storage Server Net Mgt port KVM uplink port (*)

Database server data ports (*)

64. The Exadata Database Machine Half Rack configuration now ships with a 3rd

Infiniband Switch located at the bottom of the rack. Question à revoir

(1) Points Vrai (*)

Faux Correct

65. What is the Net0 Ethernet port used for on a storage or database server?

Question à revoir

(1) Points data migration data backup data checks administration (*)

_{Suivant Récapitulatif}

Exadata WBT ILT

66. The half-rack can be expanded by cabling additional half-racks together.

Question à revoir

(1) Points Vrai (*)

Faux

67. _{The Exadata X2-8 Database Machine is offered in a full-rack configuration only.ﾠ}

Question à revoir

(20)

Vrai (*) Faux

Correct

68. Select two of the utilities that are available for administration of the Exadata

Database Machine. Question à revoir

CellCLI (*) DOS

Dcli (distributed CLI) (*) RDP

Correct

69. Which response is considered to be the "building block of the massively parallel

Exadata Storage Grid? Question à revoir

(1) Points

Exadata Database Server Exadata Storage Server (*) Infiniband Switch

F20 PCIe Flash Card

Correct

70. The Cisco Gigabit Ethernet Switch is used primarily to

Question à revoir

(1) Points

Migrate data into the Database Machine Balance out the rack air-flow

Administer the Database Machine (*)

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Creating Customer Value

(21)

71. This online assessment tool is designed to share Global Software Support good practices across 5 domains - Strategy, Process, People, Technology and Governance – with the goal to help customers get maximum value from their Oracle investments

Question à revoir

(1) Points

Sustaining Support

Transfer of Information (TOI) Customer Services Catalog Newsletters

Customer Success Self-Assessment (*)

Incorrect, refer to the Creating Customer Value training for more information

72. This is another resource available to customers designed to promote awareness

and understanding of the available support tools and resources to allow you to get the most out of your support investment.

Question à revoir

(1) Points

Sustaining Support

Transfer of Information (TOI) Newsletters

Support Process and Tools advisor webcasts (*) Customer Services Catalog

73. This resource brings you news, technical content, and technical updates from the

various Oracle Support teams. They are created for the purpose of enhancing your service experience with Oracle Support by proactively providing you with valuable information.

Question à revoir

(1) Points

Newsletters (*)

Transfer of Information (TOI) Sustaining Support

Customer Services Catalog Lifetime Support Policy

74. This stage of Life time Support provides technical support, including access to our online support tools, knowledge bases, and technical support experts. It is available for as long as you license your Oracle products.

Question à revoir

(1) Points

Lifetime Support Policy Premier Support Extended support Sustaining Support (*) None of the above

(22)

75. This region contains the capability to drill down and see the details for any of the systems in your collected configurations. You can compare point in time history of your systems as well, allowing you to identify any changes that have occurred over time.

Question à revoir

(1) Points

Draft Service Request region Systems region (*)

Getting started region Service Request region News region

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Creating Customer Value

76. This is another resource containing recorded discussions during which

development outlines functionality included within new product releases. Question à revoir

(1) Points

Transfer of Information (TOI) (*) Newsletters

Lifetime Support Policy Sustaining Support Customer Services Catalog

77. This stage of Life time Support provides maintenance and support of Oracle database, middleware, and application products for 5 years from their general availability date.

Question à revoir

(1) Points

Lifetime Support Policy Premier Support (*) Extended support Sustaining Support None of the above

(23)

78. Identify the support model described: This support model centered around reactively working customer issues. You work with support on the issue, identify a solution, and then move to implement that solution.

Question à revoir

(1) Points

Traditional support model (*) Pro-active support model Predictive support model None of the above All of the above

79. This region allows for quick and easy monitoring of all your open issues right at

the dashboard. Question à revoir

(1) Points

Getting started region News region

Draft Service Request region Knowledge region

Service Requests region (*)

80. From this region you can drill down to specific dashboard where you will find the

details on what each health check was looking at, the potential system issues, what risk is involved with the current setting and suggestions for how to mitigate that risk.

Question à revoir

(1) Points

System Health Region (*) Getting started region News Region

Service Request region Draft Service Request region

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(24)

81. When using the Configuration Manager this region provides the opportunity to share with Oracle Support the details of what is going on within your

configurations. your support engineer not only has access to your environment details when working an issue. Engineers have visibility (through projects).

Question à revoir

(1) Points

Getting started region News region

Knowledge region

Draft Service Request region Projects region (*)

Oracle's Lifetime Support Policy

82. It is Oracle's policy to force upgrades after a customer has had 10 years in

sustaining support. Question à revoir

(1) Points Vrai

Faux (*) Corrrect

83. Extended Support has a what % uplift over the current Premier support fee for

the first year of the Extended Support period. Question à revoir

(1) Points 20% 10% (*) 2% 5% 15% Corrrect

84. Extended Support is provided for an how many additional years after Premier

Support ends? Question à revoir

(1) Points 3 years (*) No limit 5 years 1 Year 8 Years Corrrect MVSP Overview

85. A "Mutual Customer" under the Multi-Vendor Support Program must have an

(25)

(1) Points Vrai (*)

Faux Correct

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MVSP Overview

86. Which of the following is the support challenges at the multiple vendor computing

environment? Question à revoir

(1) Points

Complexity of MVS environments Rising Multi-Vendor Support Activity Expanding call Resolution Times

Prohibitive Training Demands for technical analysts none of the above (*)

All of the above

Incorrect. Refer to the Multi-Vendor Support Program Overview training for more information.

87. Which of the following statements regarding enrollment in the Multi-Vendor

Support Program (MVSP) is NOT true? Question à revoir

(1) Points

The MVSP is offered as a value-added benefit at no additional costs to Oracle Partners as part of their OPN membership.

A Partner should enroll in the MVSP proactively if they provide support services to mutual customers.

A partner should wait to enroll in the MVSP until they encounter a multi-vendor support issue from a mutual customer. (*)

Enrollment in the MVSP is easy by selecting the "Join Now" link from the MVSP portal page on OPN.

Useful MVSP enrollment information can be found on the OPN portal under Support > Learn About Support Offerings and Benefits.

88. Which of the following statements are Partner requirements for collaboration in

the Multi-Vendor Support Program (MVSP)? Question à revoir

(26)

Partner must direct Mutual Customers to contact Oracle Support directly on Oracle-related issues.

As part of the MVSP, Partners have the option of collaborating with Oracle Support on a Mutual Customer support issue.

Partner must provide and maintain standard contact and escalation information for the MVSP. (*)

Partner must provide the Mutual Customer’s support identification number when collaborating with Oracle Support. (*)

Partner must establish their own severity levels and response timeframes for Mutual Customer support issues.

89. which year was TSANet established?

Question à revoir

(1) Points 1994 1991 1992 1990 1993 (*)

Oracle Support Basics

90. Before raising an SR which of the following would you not need to do?

Question à revoir

(1) Points

Ensure you understand the business impact

Check My Oracle Support for any resolutions to similar issues Run diagnostic tools

Set up an Oracle Collaborative Support session (*)

Incorrect, refer to the Oracle Support Basics training for more information

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(27)

91. When can you log a SR via My Oracle Support?

Question à revoir

(1) Points

It depends on the level of your Support service Every Day, 9am to 5.30 pm

24x7 (*)

Monday to Friday, 9am to 5.30 pm

Correct

92. Who controls My Oracle Support access for your CSI?

Question à revoir

(1) Points

Oracle Sales team

Customer Users Administrator for your CSI (*) Your Oracle Partner Manager

Oracle Support Engineer

93. When should a SR severity be changed?

Question à revoir

(1) Points

Never

When escalating a SR As soon as the SR is opened

When the impact on the business changes (*)

94. What is the most effective way to escalate a SR?

Question à revoir

(1) Points

Update SR in My Oracle Support and then call into Support (*) Call into Support

Update My Oracle Support Via your Oracle Account Manager

95. True or False? The first level of escalation will bring Support Management

attention to your SR Question à revoir

(1) Points Vrai (*)

Faux Correct

(28)

96. True or False? The most effective way to escalate an SR is to contact your

Oracle Partner Manager Question à revoir

(1) Points Vrai

Faux (*) Correct

97. If you wish to escalate further up the Oracle Management chain what must you

have in place? Question à revoir

(1) Points

OCS session arranged

Authorisation from your Oracle Account Manager

Escalation contacts further up your internal organisation (*) An additional business case

Correct

98. True or False? An SR should be escalated when the severity assigned does not

reflect the true business impact Question à revoir

(1) Points Vrai

Faux (*)

My Oracle Support

99. When creating a new Service Request, you can autofill your request using

Question à revoir

Existing Service Request (*) Service Request Profile (*) Default SR Profile

System Configuration (*) Project Information

(29)

100. How many filters can you add using PowerView Question à revoir

(0) Points 5 10 1 None

As many as you need (*)

Corrrect

_{Suivant Récapitulatif}

My Oracle Support

101. If the Patch Recommendation region is enclosed in an orange box and displays

Sample, this means that Question à revoir

(0) Points

Your CUA did not give you privilege to view Patch Recommendations You did not properly set up your region to display Patch Recommendations None of the Above

There are no recommended patches you need to install into your environment

Your profile does not include a CSI with configuration data collected/uploaded by collectors (*)

Corrrect

102. In what ways can you customize your dashboard

Question à revoir

(0) Points

None of the above (*)

Minimize and maximize regions Drag and drop regions

Sort attributes ascending or descending All of the above

Corrrect

My Oracle Support Community

(30)

103. This is the region where the message from an Oracle Executive is often

highlighted. Question à revoir

(1) Points

The Spotlight region (*) The Getting started region

The News and Announements region The Tags region

The Recent content region

Correct

104. This tab in My Oracle Support community allows you to search or browse for

other members of the community Question à revoir

(1) Points

Tags tab

Discussions and Documents tab People finder tab (*)

Private Messages tab Profile tab

Incorrect. Refer to the My Oracle Support Community training for more information.

105. The Main Community Home page or tab is comprised of a number of regions including My Communities, Rank, Tags, Top Participants, Community Spotlight, recent content, getting started, news and announcements, and events

Question à revoir

(1) Points Vrai (*)

Faux Correct

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My Oracle Support Community

106. True or False. Another community benefit is the Rewards and Recognition Program. In this program, we find opportunities to recognize users for their participation and success within the community.

Question à revoir

(1) Points Vrai (*)

(31)

Faux

107. This is the region where the Community Members can follow as their rank grows

through their continued community participation. Question à revoir

(1) Points

The Recent content region The Tags region

The Getting started region

The News and Announements region The Rank region (*)

108. The Main Community Home Page contains links to new member orientation resources, recorded trainings, FAQs, and a variety of other helpful resources for those of you just starting out in the communities.

Question à revoir

(1) Points Vrai (*)

Faux Correct

Oracle Collaborative Support Program

109. Voice streaming enables the host to broadcast his voice to attendees, and the attendees can listen to the host either through their telephone or through their PC speakers. Question à revoir

(1) Points Vrai (*) Faux Correct

110. When you enroll for a free eSeminar, the Conference Key is sent through a

confirmation email. Question à revoir

(1) Points Vrai (*)

Faux Correct

Suivant Récapitulatif

This 120 -question assessment test is the final component of the Oracle Oracle Exadata Database Machine Field Delivery Support Consultant guided learning path. This assessment will allow you to test your knowledge level

Oracle Exadata Database Machine Field Delivery Support Consultant – Online Assessment

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