Design Thinking & Leading Breakthrough Innovation
PT Timmins Konsultan Utama
VENUE: Balairung Hotel, Jakarta
DATE: November 5-6, 2019 TIME: 9 AM - 5 PM
DURATION: 2 days
Our Training Profile
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Timmins Training Consulting was established in 2015. We are an HRDF registered training provider and our courses are HRDF claimable.
We have done hundreds days of training sessions in many countries including Malaysia, Singapore, Indonesia, China, Taiwan, India Canada and USA.
We have diverse clientele from telecommunications, information technology, finance, semi-conductor, manufacturing and oil & gas sectors.
Our training programmes include courses in:
Why choose Timmins?
About Us - Timmins Training Consulting
Telecommunications Software Development Semiconductor
Embedded Programming
Softskills
Artificial Intelligence & Big Data Design Thinking & Innovation Professional Development
We work with subject matter experts We provide experiential learning PT Timmins
Konsultan
Utama
Timmins clients include:
Our clients come from Malaysia, Singapore, Thailand, Indonesia, India, China, Cana- da and USA.
PT Timmins
Konsultan
Utama
Design Thinking Harnesses on both, elements of CONVERGENT THINKING and DIVERGENT THINKING, thus employing both left brain and right brain faculties in order to boost creativity and solve life’s most important and complex needs.
Design thinking aims to understand human/customer needs and use an iterative process creatively in order to address those needs with an aim to:
• Add value to people/customers
• Support sustainability
• Achieve business growth
• Drive breakthrough & Disruptive innovation in Design of products, Services and Solutions for Living
TARGET AUDIENCE
• Organization Leaders
• Managers, Engineers
• Lean, Six Sigma, TQM practitioners
• Design and R&D team leaders/members
• Anyone who wants to Innovate and think creatively
DESCRIPTION
LEARNING OUTCOME
• The proven methodology of Design Thinking which companies like Apple, SAP, Marriott and others are using to achieve breakthrough results
• How to lead the Innovation process to achieve breakthrough improvements for your organization/self
• How to build value and sustainable competitive advantage
• How to create ideas for new products, services, strategies, processes etc.
• How to survive and grow in an ever-changing world
• Complement and obtain better results in Lean, Six Sigma and other improvement methodologies
Design Thinking can be used in the way you lead, manage, create and innovate. The design way of thinking can be applied to sys- tems, procedures, protocols, and customer/user experiences. The purpose of design, ultimately, is to improve the quality of life for peo- ple and the planet
TRAINING STYLE
This whole workshop is conducted in a High Impact activity-based methodology. Participants go through several small group activities, actual designing and prototyping and team dynamics to actually use and practice the various tools and methods of Design Thinking.
This training is usually conducted based on a simulated design challenge case study experience aimed at giving sufficient hands-on skills on the methods of Design Thinking.
DESIGN THINKING BOOT CAMP (TWO DAYS)
A two-day highly hands-on and engaging experience of learning Design Thinking Skills and practicing it. Participants learn methods and tools of Human centered Design and go through an actual simulated Design and Prototyping activity
Workshop Activities:
• Story boarding & sketching
• Rapid prototyping
• Role playing Create Phase
Workshop Activities:
• Testing with users
• Prototype evaluation
• Refining
• Implementation plans
Evaluate, Refine & Implement Phase
• The Need: value, sustainability, growth &
advancement
Workshop Activities:
• Personas
• Empathy Mapping
• Interviews, surveys The Understand Phase
Workshop Activities:
• Customer journeys
• Point of View Statements
• Context Map
• Design Brief Define Phase
• Innovation-an imperative to growth and sustainability
• Human Centred element in Design Thinking:
The 3 Lenses: Desirability, Feasibility, Viability
• Design Thinking Mindset
Introduction to Design Thinking
01 02 03
Workshop Activities:
• Brainwriting
• Design Matrix
• Heuristic Ideation Technique
• SCAMPER method and more Ideation Phase
04
05
06
EVALUATE & REFINE
•
Returning to your original user group and testing your ideas for feedbackIDEATE
•
Brainstorming and coming up with creative solutions DEFINE•
Creating your Point of View (POV) based on your insights from the empathy stage•
Defining the problems/needs of user for which you want to find a design solution•
Creating “How might we….?”questions UNDERSTAND
(Empathize)
•
Learning about the audience for whom you are designing.Who is my user?
What matters to this person?
•
Empathizing with the userThe Five Action Phases of Design Thinking
“ Design thinking is a collaborative process; Innovation is done through team effort using the creative power of each individual in the team. ”
Design thinking is a structured human
centered innovation methodology employs a non-linear iterative process that starts with the user/customer you’re designing for and ends with new solutions that are
implemented to suit their needs.
CREATE (Prototype)•
Building a representation of one or more of your ideas to show to users•
Using various methods of creative ideation•
To come up with low definition quick prototypes/story boards/
role plays and simulated user experiences
•
Based onfeedback given making refining changes to the design prototype or to iterate to entire design process
Practical Tools taken out from the large Innovation toolbox:
• Empathy Mapping
• Customer Profiling
• User Persona methodology
• Customer Journey
• Prioritization matrix
• Affinity Map
• Brainwriting 6-3-5
• SCAMPER
• Design Matrix
• HIT Matrix
• Aspire & Draw
• Seven Process Option
• Rapid prototyping
• And more…..
Methods & Tools For The Design Thinking Process
The Three Lenses Of Design Thinking
“ The findings support the use of DT methods and tools as a way of incubat-
ing ideas and creating innovative solutions
within teams when team collaboration and
software limitations are balanced. ”
• Principal Consultant
• Certified Lean Master
• Operational Improvement Specialist
• Certified Innovation Practitioner
• Certified Theory of Constraints Practitioner
• 25 Year of Operational Improvement Experience
• Trained more than 10,000 learners
• Certified more than 500 Lean masters
• Helped clients save more than USD 390,000,000
Our Facilitator
PARTICIPANT IN ACTION
Our clients say
““Mr Victor is a great trainer. He is very experience and knowledgeable. Materials are clear and well prepared. He interacts well with participants. The whole training is very lively. After attending the first day session, I am actually hoping and feeling excited to join the second day of training””
- LKC Manager, Webe
“ I learnt the process of problem solving of
customer needs and I will use this knowledge to understand the anchor customers. The speaker had clear instructions”
Yv, IHarvest
“I will use this Design thinking process knowledge to innovate a better product or services”
R, KSGC
“Liked hands-on sessions the most”
KDS, Individual
“I learn how to be innovative from this training and will use in my work using the user
experience section”
E, RAMCI
“I learnt how to properly do design thinking, I like Examples told and hands on”
RS, Enquest
“I liked the most are way of lectures and handling case studies”
N, Quality Training Thailand
“Social communication during prototype development process”
- SD Lecturer, UniKL