1 Title: Coordinator Rangers
Position Number: 2211
Division: Planning and Development Level: Five (5)
Position Objectives
To ensure effective and efficient provision of Ranger Services in accordance with the City’s strategic and corporate plans, policies, procedures and practices.
To promote compliance and increase awareness of the City’s Local Laws through education, media campaigns, positive community interaction and excellent customer service to the residents of Nedlands.
To assist the City’s planning, building, technical, waste and health services in the investigation of reports of non-compliance.
Organisational Relationships
Reporting to: Manager Health and Compliance
Responsible for: Ranger (Team Leader), Rangers, Ranger (Parking) and Ranger Services Administration Officer
Membership of: Health and Compliance
Liaison with: All staff, Ratepayers and Residents, General Public, Emergency Services, Public Utilities, Public Services, Government Authorities and Western Central Local Emergency Management Committee
Organisational Chart
Manager Health and Compliance
Coordinator Rangers
Ranger Services Team Ranger Services Administration Officer
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Key Responsibilities
Operational
To ensure Ranger Services respond to and investigate resident and ratepayer requests and complaints relating to parking, development compliance, blocked access, barking dogs, dog attacks, safety and security and litter etc. in accordance with relevant legislation and the City’s policies and procedures.
To ensure compliance with the provisions of relevant legislation and the City’s Local Laws, policies and procedures by conducting regular patrols, investigating complaints, issuing warnings, fines and notices and facilitating the impounding and subsequent release of dogs and vehicles when necessary.
To review and update Ranger Services procedures and guidelines manuals.
To provide expert advice to and participate in internal and external meetings and working groups, relating to Ranger Services and the City’s Local Laws.
To assess traffic management plans for road closures to facilitate event requests.
To compile and review the annual ranger services budget in conjunction with the Manager Health and Compliance.
To monitor monthly Ranger Services budget spending.
To act as incident controller in emergency situations when required.
To develop and manage the City’s emergency management plans in consultation with the Manager Health and Compliance.
Strategic
To assist with the development, review and implementation of the Ranger Services plan for the City.
To research, plan and complete the City’s emergency management plans in consultation with the Manager Health and Compliance.
To assist in the development of Local Laws concerning Ranger Services.
Human Resources
To provide direction and supervision of Ranger Services employees in their day to day operations in accordance with City policies and procedures.
To set and monitor employee goals to achieve optimum performance standards whilst maintain safe work practices.
To provide technical advice to employees as required.
Council Support
To provide advice and information to Management on Rangers Services related matters as required.
To write reports to Council on Ranger Services related matters as required.
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To liaise with Councillors in consultation with the Manager Health and Compliance on Rangers Services matters when required.
Occupational Safety and Health
Responsible for the Rangers Services’ compliance with the Western Australian Occupational Safety and Health Act 1984, the Occupational Safety and Health regulations 1996 and the City’s OSH policies and procedures.
To promote and lead a positive, proactive safety culture to all staff.
To be responsible for ensuring own safety and health and that of others in the workplace.
Risk Management
Responsible for the Rangers Services’ compliance with the City’s risk management policies and procedures.
Responsible for performing risk assessments and investigating possible risks associated with operational procedures as reported by staff.
Comply with the City’s risk management policies and procedures.
Requirements of the Job
Skills and Knowledge
Thorough understanding of Local Laws and relevant legislation.
Sound verbal and written communication skills.
Well-developed customer service and interpersonal skills.
Sound negotiation and conflict resolution skills.
Team leadership skills.
Good organisational and time management skills.
Highly developed investigative skills.
Competent computer skills, particularly with the Microsoft Office Suite and proficient in using a range of integrated technology and software applications.
An understanding of budget preparation and management.
Experience
Local Government or law enforcement experience.
Experience in interpretation and enforcement of Local Laws and relevant legislation.
Experience in a supervisory role.
Local Government emergency management experience.
4 Qualifications, Certificates and Licences
Certificate IV in Local Government (Regulatory Services).
Current OSH White Card.
Current Basic Worksite Traffic Management Certificate.
Current ‘C’ class drivers licence.
Current Senior First Aid Certificate.
Current National Police Certificate.
Physical Work Component (if applicable to role)
During normal duties, the frequency of lifting, carrying or pulling the following weight is:
Never Seldom Occasionally Often Always
23 kgs or over
9 – 22 kgs
Under 9 kgs
During normal duties, the frequency of the following activities is:
Never Seldom Occasionally Often Always
Walking
Walking on uneven ground
Driving
Reaching above shoulder height
Reaching at shoulder height
Reaching below shoulder height
Bending or crouching
Kneeling or crawling
Working with hazardous substances
During normal duties, the frequency activity is required to be maintained for:
0-30 minutes
31-50 minutes
51-90 minutes
Over90 minutes
Sitting at one time
Standing at one time
Driving at one time
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** Within this time, it is recommended to change position frequently.
During the average day, the total number of hours spent in the following position or activity is:
0-2 hours 2-4 hours 4-6 hours 6-8.5 hours
Sitting at one time
Standing at one time
During the average day, the position may require working in the following conditions:
Yes No
Outside
Extremes of hot or cold
Damp or humid environment
Noisy environment
Dusty or unventilated environment
Toxic fumes or hazardous chemicals
Extent of Authority
Position establishes own priorities and workflows.
Authorised to provide technical advice and guidance on matters relating to Ranger Services team.
Position can make decisions in relation to the day to day operations of Ranger Services under the broad direction of Manager Health and Compliance.
Certification
Approved by: Director Planning and Development Authorised by: Chief Executive Officer
Date Reviewed: 7 July 2016
