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An Assessment of Villagers’ Satisfaction with the Quality of Construction Related Services Based on the SERVQUAL Model

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Figure

Figure 1. Perceived services quality. Source: Khan and Sue (2003).
Table 1. Profile of SERVQUAL model.
Table 2. A number of studied conducted regarding the evaluation of public sector service quality
Figure 2. The geographical position of the study area. Source: Iran national statistical center (2012)
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