Home & Business Phone
Features User Guide
Welcome to ACN’s Home and Business Phone Features
This guide will help you use your phone features and discover what they can do for you.
You now have some great features available on your phone, ready to use
*. These include Call Waiting, Call Return, Call Forward Immediate, Call Forward No Answer, Call Forward Busy, 3-Way Chat and Call Back.
*Available on tone phones in most areas. Applicable feature and usage charges may apply.
What’s Inside
Avoid Missing Important Calls 4
Calling Made Easy 11
Who’s Calling? 12
Fast Dialling 16
Managing Your Calls 17
Customer Service 19
Welcome to ACN’s
Home and Business
Phone Features
Avoid Missing Important Calls
Call Waiting
No need to miss an important call just because you’re on the phone. The Call Waiting tone (two beeps every five seconds) lets you know that there’s a call waiting to be answered.
How do I use it?
To turn Call Waiting on To turn Call Waiting off
To turn Call Waiting off when using the Internet or sending a fax Store * 4 4 on the front of your Internet dial up number or fax number.
To check if Call Waiting is on or off
To answer the incoming call when already on a call or switch between calls
To hang up one call and return to the other To reject the incoming call when already on a call
Anything else I need to know?
Call Waiting is turned on and available to use for most new ACN connections.
Once it’s on, it stays on unless you switch it off, but it won’t work during a 3-Way Chat.
Call Return
Find out the number of your last unanswered call (except for blocked numbers).
How do I use it?
To retrieve the number of your last unanswered call
# * #
1 Follow Prompts or Dial Tone 4 3 Announcement
# # #
1 Follow Prompts or Dial Tone 4 3 Announcement
# 4 4
2 Dial Tone Recall
1 Dial Tone Recall
0 Dial Tone Recall
0 #
* 1
#
1 or Dial Tone * # 4 3 # Announcement
Anything else I need to know?
Call Return is available to use on tone phones in most areas of Australia, but is not available for blocked calls.
Applicable usage charges and normal call charges apply if you return the call.
Call Forward Immediate
Forward your home or office number to your mobile phone.
How do I use it?
To immediately forward all incoming calls
To turn Call Forward Immediate off for all incoming calls
Anything else I need to know?
Call Forward Immediate is available to use on your phone now. It overrides all other Home Phone and Business Phone Features except Call Forward Selected Callers.
Charges apply for forwarded calls.
Call Forward Busy
When your phone is ‘busy’, calls can be forwarded to most numbers in Australia.
How do I use it?
To forward all incoming calls on busy To turn Call Forward Busy off
To check if Call Forward Busy is on or off
Anything else I need to know?
Call Forward Busy is available to use on your phone now.
Charges apply for forwarded calls.
2 Phone Number
#
1 Follow Prompts or * 4 #
# Announcement 2
#
1 Follow Prompts or * # 4
# 2
#
1 Follow Prompts or 4 #
2 Phone Number
#
1 Follow Prompts or * 1 #
2
#
1 Follow Prompts or # 1 #
Call Forward No Answer
When your phone is not answered, calls can be forwarded to most numbers in Australia.
How do I use it?
To forward all incoming calls when there is no answer
To set the destination and ‘time in seconds’ before the call is forwarded
To turn Call Forward No Answer off
To check if Call Forward No Answer is on or off
Anything else I need to know?
Call Forward No Answer is available to use on your phone now. Default is 20 seconds (approximately 7 rings) before a call will be forwarded. Can be set from 5 to 60 seconds. Charges apply for forwarded calls.
Call Forward Selected Callers
Set-up a ‘Selected Callers List’ containing up to 15 phone numbers to be forwarded to another number.
How do I use it?
To turn Call Forward Selected Callers on To turn Call Forward Selected Callers off
To check if Call Forward Selected Callers is on or off To set-up an entry in your ‘Selected Callers List’
6 1
#
#
1 Follow Prompts or #
6 1 Phone Number #
#
1 Follow Prompts or *
9 2 #
*
Announcement
* # 9 2 #
# 9 2 #
# Forwarding Destination Phone Number Announcement
Announcement
7 PIN Announcement 4 Announcement
* 8 * *
List Position * Announcement Caller’s Phone Number *
6 1
# Announcement
#
1 Follow Prompts or * #
6 Phone Number Time in Seconds
# 1
#
1
Follow Prompts or * *
To check what number is in a particular position in your ‘Selected Callers List’
To remove a number from your ‘Selected Callers List’
To remove all numbers from your ‘Selected Callers List’
Anything else I need to know?
Call Forward Selected Callers overrides all other Call Forwards. Calls can be forwarded to most numbers in Australia. Before using this feature you must activate your PIN on your home phone. See page 18 for more information.
Monthly charge and call charges apply.
Call Forward Set The Time
Forward calls to most numbers in Australia during time periods you specify by creating a ‘Time Period List’ with up to 15 different time periods (days and times).
How do I use it?
To turn Call Forward Set The Time on To turn Call Forward Set The Time off
To check if Call Forward Set The Time is on or off To create or modify your ‘Time Period List’
The day numbers are
Monday 1 Thursday 4 Saturday 6
Tuesday 2 Friday 5 Sunday 7 Wednesday 3
The time for start and finish must be in 24 hour mode, ie 9:30am = 0930, 7:15pm = 1915, etc.
6
1 #
*
6
1 #
#
6
1 #
* # Announcement
1 Announcement
# 8 7 PIN * Announcement 4 * Announcement List Position #
Announcement
2
# 8 7 PIN * Announcement 4 * Announcement 1 # Announcement
Announcement
# 8 7 PIN Announcement 4 Announcement
* * *
#
List Position Announcement
* 8 7 PIN * Announcement 9 * Announcement
#
Forwarding Destination Phone Number Announcement List Position * Announcement Start Day Number * Start Time
Finish Day Number Finish Time
Announcement * Announcement
To remove a setting from your ‘Time Period List’
To remove all numbers from your ‘Time Period List’
To check which destination number and time is in one of your ‘Time Period List’ entries
Anything else I need to know?
Call Forward Set The Time overrides Call Forward Busy and No Answer. Before using this feature you must activate your PIN on your phone. See page 18 for more information. Monthly charge and call charges apply.
MessageBank
The easy way to answer when you’re away from your phone, on another call, or you simply can’t answer.
How do I use it?
The first time you call your MessageBank service, voice prompts will guide you through recording your personal greeting.
• When you are asked to enter your PIN, dial the last four digits of your phone number (this is your temporary PIN) then press
• MessageBank will then prompt you to enter a new 6 digit PIN
• Follow the prompts to set up your mailbox
Accessing your MessageBank
To access MessageBank from the phone it’s connected to Press and, if prompted,
To access MessageBank from other fixed or mobile services within Australia
Press and, when prompted,
(which is your phone number including area code)
To access MessageBank from services connected with PABXs or other carriers Call 1800 135 102.
To access MessageBank from phone services in other countries Call +61 418 707 102 followed by 125 102 (then your mailbox number and PIN).
1
# 8 7 PIN * Announcement 9 * Announcement
# List Position
Announcement Announcement
Announcement List Position #
2 Announcement
1
# 8 7 PIN * Announcement 9 * Announcement Announcement #
#
5
2 0
1 1 1 PIN #
Mailbox Number 5
2 0 2
1 1
# PIN
# 8 7 PIN * Announcement 9 * Announcement
*
Changing your PIN and/or greeting
The PIN can be changed at any time, and using a PIN from the phone is now optional. To change your PIN access the MessageBank Main Menu and:
Press for the Setup menu, then Press for the PIN Change menu, then Press to change the PIN or Press for Security Settings, then Press to turn on Optional PIN
When Optional PIN is on, your PIN will still be required when calling your mailbox from another fixed phone or a mobile.
Managing your messages
You’ll know you have new messages if you hear a special dial tone when you pick up your phone.
Listening to messages
Your messages will play automatically.
After listening to your messages you can:
Press to replay the message
Press to directly call back the person who left the voice message Press to delete and go to the next message
Storing messages
• MessageBank automatically stores all your new messages for 14 days
• Once played, messages are kept for 7 days unless you delete them
• You can store up to 60 messages of up to 5 minutes long 5
2
2 2 3 3 1
1
1
Knowing who’s called
If a caller hangs up after your personal greeting, you can find out their number (if it’s not a blocked call or a silent number).
Press for Main Menu Press for Mailbox Set-up Press for Mailbox Options
Press for Hang Up Messages, then choose ON MessageBank will store up to 5 Hang Up Messages.
Shortcuts
At any time:
Press to Return to Main Menu
Press Cancel and Go Back one menu level Press for Help
When listening to your messages:
Press to Go Back to the start of the message Press to Go Back 8 seconds
Press to Go Forward 8 seconds
Press to Fast Forward to the end of the message Press to Skip to the next message
Press to Pause a message while it is playing Press to Resume again
Changing the time before MessageBank answers the call
The time before an unanswered call is forwarded to MessageBank is automatically set to 20 seconds (approximately 7 rings). You can change this to any time from 05 to 60 seconds.
To change the time before a call is forwarded
Anything else I need to know?
MessageBank is available in most areas. Monthly access charge applies.
8
2 3 3 3
*
6 1 9
7 7
Time in Seconds #
* 9 9 5 3
6 9
Calling Made Easy
3-Way Chat
Add another person to your call and have a 3-Way Chat.
How do I use it?
To put existing call on hold and make a new call Then to 3-Way Chat
To split a 3-Way Chat (this will put one call on hold) To switch between calls
To hang up one call and return to the call on hold
Anything else I need to know?
3-Way Chat is available to use on your phone now. While you are in a 3-Way Chat your Call Waiting will not work, but, if set, your Call Forward Immediate or Busy will still work.
Usage and call charges apply.
Call Back
Have your call completed when the phone number you are calling becomes available.
How do I use it?
To arrange a call for Call Back To cancel Call Back
Anything else I need to know?
Call Back is available to use on your phone now. The busy destination will be monitored for 45 minutes. Call Back will not work for all calls, e.g. calls
7
Recall 3 #
Busy Tone * Announcement
# 3 7 # Announcement Dial Tone
Recall Phone Number Wait for answer
2 Dial Tone Recall
3 Dial Tone Recall
2 Dial Tone Recall
1 Dial Tone Recall
to some business numbers, Operator Assisted Services and international destinations and to phones on some other carriers’ networks.
A maximum of five Call Back calls can be arranged at any one time. Call Back requires a tone phone, preferably with distinctive ring capability. Usage and call charges apply.
Who’s Calling?
Smart Ring
Identify who’s calling before you answer by creating ‘Smart Ring Lists’
which lets you allocate different ring sounds for different groups of people.
How do I use it?
To turn Smart Ring on To turn Smart Ring off
To find out if Smart Ring is on or off
To add/change a number on a ‘Smart Ring List’
To remove a number from a ‘Smart Ring List’
To remove all numbers from a ‘Smart Ring List’
If the incoming call is not in one of your Smart Ring Lists, you will hear your standard ring sound.
To check which number is in a particular position in a ‘Smart Ring List’
* # 8 8 # Announcement 8 8 #
# Announcement
8 8 # Announcement
*
List Position # Announcement of Caller’s Number Announcement
# 8 7 PIN Announcement Ring Code 1, 2 or 3 *
* *
2 1 #
# Ring Code 1, 2 or 3
Announcement Announcement
7 PIN Announcement Announcement
8 * *
1 Announcement List Position # Announcement Announcement
# 8 7 PIN * Announcement Ring Code 1, 2 or 3 *
Phone Number # Announcement
Announcement List Position
Announcement *
Ring Code 1, 2 or 3 7 PIN Announcement
8 * *
*
Anything else I need to know?
Smart Ring is available on most tone phones with distinctive ring capability and excludes some cordless phones. If you want to identify calls from a certain area, just enter the area code. Before using this feature you must activate your PIN on your home phone. See page 18 for more information.
Monthly charges apply.
Calling Number Display
Identify who is calling you by displaying the caller’s telephone number (unless the number is blocked).
How do I use it?
When your phone rings, simply look at your display screen. After a while you’ll recognise the numbers of the people who call you regularly.
The Calling Number Display Screen
Calling Number Display uses a special telephone or a stand alone attachment that has a display screen.
This message displays the caller’s mobile number.
The word MOBILE will only appear if the display device supports this option.
This message displays the telephone number of the call you have received or missed.
The following messages will not display the caller’s phone number:
‘PRIVATE’: Indicates that the call is from one of the following:
1. a silent line or unlisted number;
2. a caller who has chosen to block their number;
3. a caller calling from overseas; or
4. a caller whose telephone service is provided by a carrier or service provider not participating in Calling Number Display, or who requires the caller to request that this feature be enabled.
‘UNAVAILABLE’: May indicate that the call is from an overseas caller or payphone.
Some display devices may display the word ‘WITHHELD’ instead of
‘PRIVATE’, and the words ‘OUT OF AREA’ instead of ‘UNAVAILABLE’.
‘PAYPHONE’: Indicates that the call is from a payphone.
‘CALL FORWARD’: Indicates that the call has been forwarded to you. The number displayed will be the originating caller’s number.
The word ‘PAYPHONE’ will only appear if the display device supports this option.
The words ‘CALL FORWARD’ will only appear if the display device supports this option and the customer network service is compatible.
What else is included?
Call Waiting Display
Some display telephones, have Call Waiting Display, which lets you see the number of the caller while you’re on the phone, unless the number is blocked.
Call Record Logging
Logging of calls is supported by most Calling Number Display compatible equipment. Call record logging capacity varies, so please see your telephone equipment user manual.
Call Blocking
Blocking of calls is free. With Call Blocking you can choose to block your number for individual calls, so your details remain private. If you are calling from a ACN Home or Business Phone, dial 1831 in front of the number you wish to call.
Line Blocking
Line Blocking blocks your number from being sent when you make calls.
Permanent Line Blocking is automatically provided to customers with unlisted numbers and is available on request for listed services. You can override the blocking and send your number by dialling 1832 before making your call if you are calling from an ACN Home or Business Phone.
Anything else I need to know?
Monthly charge applies. Available most areas. Available on tone phones in most areas. Call Waiting Display capable telephones are designed to mute the receiver for 1-2 seconds while the details of the caller’s number are sent to the telephone. This may cause a brief interruption to the conversation.
Occasionally, some telephones may mistakenly respond to a caller’s voice or external noise and cause a false muting of the telephone receiver.
Multiple Number
Have a second phone number on your existing line, with its own distinct ringing sound. Great if you have a home business.
How do I use it?
Call charges will default to your main/first number. However, If you want to charge calls to your second number
If you want to use Call Return, Call Forwarding or Call Control on your second number
Simply enter the prefix first For example, for Call Return
Anything else I need to know?
When you take up a Multiple Number service, both your Basic Telephone service (Prime number) and second number (Auxiliary number) need to be pre-selected to ACN together.
Multiple Number requires a tone phone with distinctive ring capability.
You can access your Call Forwarding and Call Control on your second number via Remote Access. For more information on Remote Access refer to page 17.
Call Waiting and Call Back will still work on your line if you have Multiple Number. Calling Number Display will work, but you will not know which number the call was for.
Monthly charge applies.
2 # Dial Tone
* 1 1 * Phone Number
0 Dial Tone
2 # #
1 1 1
* * *
2 #
* 1 1 *
Fast Dialling
Abbreviated Dialling
Store up to 8, 40, or 60 of your most frequently used telephone numbers and call these numbers by using a one or two digit code.
You can include national and international long distance numbers.
Abbreviated Dialling – 8 Number Memory
Eight stored numbers can be retrieved by pressing one single digit code – you can store your frequently dialled telephone numbers from 2 through to 9.
Abbreviated Dialling – 40 or 60 Number Memory
For more than eight numbers, a two digit code applies – from 20 through to 59 or 79.
How do I use it?
To call a number stored in exchange memory (e.g. ) To store or alter a number in exchange memory
To cancel a stored number in exchange memory
Anything else I need to know?
Abbreviated Dialling overrides Call Control, ie Call Control applies when storing the destination, but not when making calls using Abbreviated Dialling.
cannot be used as an Abbreviated Code.
Monthly charge applies.
# 1
5 1 Abbreviated Code Phone Number #
*
5 #
# 1 Abbreviated Code 3 # Abbreviated Code #
Managing Your Calls
Call Control
Bar certain types of outgoing calls (e.g. STD, international) to help control your call costs. Plus choose from a number of barring levels.
How do I use it?
To turn Call Control on
To turn Call Control off
To check if Call Control is on or off
Anything else I need to know?
Monthly charge applies. Reverse Charge calls can still be accepted regardless of the level of barring. Before using this feature you must activate your PIN on your home phone. See page 18 for
more information.
Remote Access
Control your Call Waiting, Call Forwarding, Call Control, Delayed Hotline and Smart Ring services from a remote location.
How do I use it?
To access Remote Access
For example, to turn on Call Forward Immediate using Remote Access
Anything else I need to know?
When using Remote Access, you can only make one change per call.
Before using this feature you must activate your PIN on your home phone. See page 18 for more information. Applicable call costs and monthly charge applies.
3 3 #
# PIN
3 3 #
* PIN
Announcement 3 3 #
* #
Enter Command Sequence Announcement Announcement
Access Number Announcement Your Number * PIN *
2 1 Phone Number # Announcement Announcement *
Access Number Announcement Your Number * PIN *
Personal Identification Number (PIN)
Use one PIN for Call Control, Call Forward Set The Time, Call Forward Selected Callers, Remote Access and Smart Ring.
How do I use it?
When you connect one of these PIN dependent features, you will be allocated a temporary PIN (matching the last 4 digits of your phone number) until you change it to a four digit number of your choice. You must activate your PIN on your home phone.
Once set-up, you can change your PIN as often as you like. However, it can only be changed from the phone service that your PIN dependent features reside on.
To change your PIN
You need to enter your new PIN twice for confirmation.
0
3 Old PIN * New PIN * New PIN # Announcement
*
Customer Service
Our dedicated Customer Service team is available from Monday to Saturday for all of your service needs.
Email Enquiries enquiries@acnpacific.com.au
Chat acnpacific.com.au/contact-us
Customer Service 1300 881 778
Hours of Operation
7 Days: 8:00am to 8:00pm (AEST)
For further information about pricing, other services available from ACN, the ACN Opportunity or becoming an ACN Independent Representative, please visit acnpacific.com.au.
acnpacific.com.au/myaccount
At MyAccount you can also check your monthly usage, pay bills and view your invoices.
06/12 . MKT678 ACN Pacific Pty Ltd ABN 85 108 535 708
Contact Us
Email: enquiries@acnpacific.com.au acnpacific.com.au
Customer Service:1300 881 778
