Avaya Cloud Office by RingCentral

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Cloud Solutions

---Avaya Cloud Office by

RingCentral

Simplify your

Communications

so you can Focus

on your Business

CLOUD OFFICE

™

by R,ng ti ,

Driving revenue. delighting your customers, ensuring your people

are productive. Keep1ng ali the plates spinning is challenging enough

without the headaches of poor communications. Avaya Cloud Office

can fundamentally enhance the way your business communicates with

customers, partners and across your organization by s1mplifying the way

you call. chat, meet and collaborate.

Avaya Cloud Office places you. and ali your users. in control of the1r

communications. and delivers a unified communications experience that's

intuitive to use and accessible from a phone, a browser or any mobile

device. From a single interface you'II chat with colleagues, make and

rece1ve calls, plan and ¡oin meet1ngs, collaborate with screen sharing and

video and keep your teams on-task with file sharing, task management

and virtual team rooms that let everyone share and stay up-to-date.

lf ali those capab1l1ties sound llke a lot to manage, don't worry - we take

care of that for you. Th1s public cloud solution from Avaya makes 1t easy.

We keep your solution updated and secure w1th the latest releases - you

don't need to 11ft a finger. And Avaya Cloud Off1ce·s flexibility makes it

easy to expand as your business grows - 1n people or locations.

Bring your Communications into the 21st Century

Vo1ce 1s no longer the only way-or even the preferred way-to stay 1n

touch w1th customers and colleagues. lnstead. chat/lnstant Messaging

(IM). often begins an interaction that may escalate into an audio. video,

or content sharing session. The reality is your employees and customers

expect more - they want a seamless and intuitive communications

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Understanding the Real

Cost of

Your Business

Phone System

Total Cost of Ownership:

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Understanding the Real Cost of Your Business Phone System

When assessing the future of your business communications, making the decision to stick with an on premises phone system versus moving your communications to the cloud can be a complex process. Of course, the overall benefits of switching to a cloud phone system, let alone one simple integrated and unified communications solution, clearly outweigh the benefits of managing a legacy phone service along with all the individual vendors required to meet your communications demands. But, when it comes down it, a huge part of this decision revolves around cost. For an on premises phone system, the most obvious outlays are the ones you can see and touch—the hardware and the phones that connect to it. At thousands of dollars, the phone system easily stands out as the big-ticket item. However, once you begin to probe beneath the surface, you may be surprised to find that the hidden costs of an on premises phone system are nontrivial, making your total cost of ownership (TCO) greater than you originally expected. In fact, the costs may total more than the large initial capital expense of the basic hardware.

Breaking Down the Top Five Hidden Costs

Many companies are surprised to find that the obvious components of a business phone system are not the largest contributors to the overall cost. A careful cost roll-up analysis typically uncovers the following:

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Legacy phone systems require upgrades, maintenance, and trained resources. Expenses from network upgrades, license fees, installation, and separate building wiring can quickly add up to a surprisingly large number. In addition, as legacy systems continue to add functionality, they increasingly require highly trained support personnel to maintain the hardware and software, roll out system upgrades, and manage system use. As well as the cost implications, hardware maintenance is time consuming and can waste days of valuable business time. Telecom costs can be large enough to strain the IT budget. You will need PRIs, bonded T1s, or other trunk lines to connect the phones in your building to the local telco. Line items for local, long-distance, and 800 calling are also required.

Stand-alone services accumulate significant charges. Legacy on premises phone systems stop well short of offering a unified cloud communications solution that encompasses video calling, web meetings, team messaging, and more. Costs for these additional services need to come through third-party vendors and can add up to substantial line items. You may also find expenses for services such as online fax that individual business units, managers, or employees have signed up for over time. And these charges are often applied on a per-minute basis, which can make budgeting for these bills unpredictable.

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Connecting locations adds cost and complexity. Even if you don’t have multiple locations, you may have a dispersed workforce that you need to serve. The demands of bandwidth-intensive communications between two buildings, or among multiple sites, causes IT headaches and budget issues. And the presence of a disparate patchwork of hardware, such as phone systems from different vendors across satellite locations, can become a management nightmare. For example, if you have multiple locations, you may need additional IT resources to manage not only the connectivity but also the additional phone system hardware. Simply enabling a remote workforce by integrating mobile applications and productivity tools is not possible with an on premises phone system the way it is with a cloud communications solution.

Predictability of costs and feature availability is poor at best, now and in the future. With a premises-based solution, each feature, service, and maintenance agreement can become an added cost to be negotiated. This lack of system future-proofing and limited innovation potential is a looming TCO issue for any company considering a premises-based approach. An all-inclusive cloud solution like Avaya Cloud Office™ not only includes the basic and advanced aspects of a modern business communications network at one cost, but also continues to deliver the latest innovations and features. These advances are immediately available to all of your employees. Furthermore, the deployment of these features and services all happens in the cloud, handled transparently by data center telephony and IT experts.

New Phones Software Licenses Hardware

Licensing & Maintenance Contracts, Software / Firmware / Hardware Upgrades Stand-alone Business Services: Fax, Audio Conferencing, etc. Telecom Charges: Local / Long Distance, Toll Free

Telco Connectivity: Voice PRI, Data T1s Multi-location Connectivity: MPLS, PSTN

Replacement & Upgrade Parts

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How Do Cloud Phone Systems Compare?

A cloud communications and collaboration solution like Avaya Cloud Office not only gives you everything you need to simplify and empower your business, it also completely alters the cost structure of both hard and soft costs. Let’s look at some of the hard cost savings.

• One all-inclusive cloud communications and collaboration solution: All you need in a phone system, plus text, audio and video conferencing, meetings, and team messaging and collaboration. This eliminates the need for additional services from third-party vendors, immediately removing a layer of surplus expense and complexity.

• Lower multi-site management costs: Anyone can add phones and numbers, make changes, and handle moves from an intuitive web interface.

• Reduced IT maintenance and infrastructure: All handled in the cloud by the service provider, eliminating operational expenses and IT distraction. • Elimination of many telephony costs: This includes removal of several line items

such as switches, as all voice, video, and chat traffic travels over the internet. • Lower IT service provider costs for ongoing updates: Avaya Cloud Office

handles updates and provides continuous improvements and innovations. • Increased worker productivity: New capabilities, such as direct-extension

dialing and the ability to forward calls and faxes to mobile phones make workers more effective. Avaya also handles integrations with leading CRM systems like Salesforce and Microsoft productivity tools or suites.

• Reduced up-front cost: One flat, predictable monthly fee, no required contracts, and zero setup costs, makes your business communication easy and affordable. • Decreased cost of supporting a mobile workforce: The unique Avaya Cloud

Office app enables you to turn a smartphone into an office phone, saves carrier costs, especially for conference calling, video meetings, and those associated with international travel.

Summary

The cost-saving benefits, along with the simplicity, flexibility, and manageability of unified cloud communications explains the rapid adoption of these solutions by businesses of all sizes. Cloud solutions allow you to move all of your business communications to the cloud and benefit from the same cost and operational expense reductions you can experience when you move other critical business applications. Avaya Cloud Office provides an all-inclusive cloud communications and collaboration solution that can be customized to suit your business needs and budget. Not only can you rest assured that your overhead will be reduced considerably, you’ll have the peace of mind that your employees have everything they need to do business effectively, today and long into the future.

_®

, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc.

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Simplify your Communications so you can

Focus on your Business

Driving revenue, delighting your customers, ensuring your people are productive. Keeping all the plates spinning is challenging enough without the headaches of poor communications. Avaya Cloud Office can fundamentally enhance the way your business communicates with customers, partners and across your organization by simplifying the way you call, chat, meet and collaborate. Avaya Cloud Office places you, and all your users, in control of their communications, and delivers a unified communications experience that’s intuitive to use and accessible from a phone, a browser or any mobile device. From a single interface you’ll chat with colleagues, make and receive calls, plan and join meetings, collaborate with screen sharing and video and keep your teams on-task with file sharing, task management and virtual team rooms that let everyone share and stay up-to-date.

If all those capabilities sound like a lot to manage, don’t worry—we take care of that for you. This public cloud solution from Avaya makes it easy. We keep your solution updated and secure with the latest releases – you don’t need to lift a finger. And Avaya Cloud Office’s flexibility makes it easy to expand as your business grows – in people or locations.

Bring your Communications into the

21st Century

Voice is no longer the only way—or even the preferred way— to stay in touch with customers and colleagues. Instead, chat/Instant Messaging (IM), often begins an interaction that may escalate into an audio, video, or content sharing session. The reality is your employees and customers expect more - they want a seamless and intuitive communications experience that fits into how they work instead of changing the way they work—helping them stay in touch on their device of choice as they move throughout their day.

Avaya Cloud Office by

RingCentral

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Avaya Cloud Office creates a portal for communications, allowing your people to quickly transition to the mode that’s exactly right for them at any moment. One click is all it takes to start a call, join a meeting, contribute to a team chat or share content.

Integrated Meetings Keep it Simple and Reduce

your Costs

With Avaya Cloud Office, there’s no need to pay for separate meeting services. You’ll enjoy unlimited audio and video conferencing with hundreds of audio or video conference participants. Share your screen and files with colleagues, integrate with your existing conference room systems and create impactful webinar experiences for large audiences.

Texting for Business

Texting (SMS) may be the most common way today to engage with someone else. But texting from your personal account may not be appropriate or optimal. It requires sharing your personal number with business contacts and makes it difficult to keep all your business communications in one stream. With Avaya Cloud Office, you get the same experience you’re used to, but all from within your Avaya solution. No mixing up contacts or worrying about personal verses business communications – each kind of contact stays within its domain. And Avaya Cloud Office supports Multimedia Messaging Service (MMS) allowing you to send and receive images, videos and other multimedia content.

Avaya Cloud Office provides a single solution for all your communications needs:

▪ Calling ▪ Chat

▪ Meetings and Collaboration ▪ File and Desktop Sharing ▪ Task Management

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One Number Does it All

With Avaya Cloud Office, one number does it all – voice, FAX, texting and multimedia messages all come to your single number – easy to manage, easy to control, and easy to see at a glance. And you’ll always know what’s going on even if you can’t pick up, through instant notifications for voice and FAX messages via email, SMS or the Avaya Cloud Office app.

Secure, Reliable Communications for your

Critical Business Needs

The Avaya Cloud Office’s platform ensures you receive the security, reliability and coverage you need to move your business forward. Enterprise-grade capabilities like multiple, globally distributed data centers, enterprise single sign-on, and flexible role and permissions for administrators ensure your critical business communications remain secure and available when you need them.

Integrations that Make Sense for the Way

you Work

You rely on a variety of different tools to get your work done every day: desktop apps, workflow automation, and customer relationship management from such vendors as Google, Salesforce, Oracle and Microsoft. With Avaya Cloud Office, you can integrate those apps with your communications, creating a seamless experience that eliminates the need to switch between applications. Simple, intuitive and fast. It let’s you get more done.

Understand your Communications.

Understand your Business

Take the guess work out of understanding how

communications work at your business. Avaya Cloud Office comes complete with an up-to-the-hour advanced call management system and analytics. Use the built-in reports or create your own dashboards with over 30 Key Performance Indicators (KPIs). You’ll understand such metrics as your utilization, missed calls, time to answer, refused calls, meeting frequency, and system Quality of Service (QoS).

Go Beyond

With Avaya Cloud Office, you’ll go beyond voice

communications to a world where multi-media collaboration brings unprecedented productivity to your users and

unprecedented responsiveness to your customers. Flexible, easy to use, feature rich, mobile friendly and backed by Avaya’s award-winning support, Avaya Cloud Office is available today to simplify your communications so you can focus on driving your business forward.

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avaya.com

About Avaya

Businesses are built on the experiences they provide and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win—by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration—in the cloud, on premise, or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.

© 2020 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and are registered in the United States and other countries. All other trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc.

07/20 • CL15428EN-04