Commercial Support Services

Commercial

Support Services

We deliver a full range

of business services…

to over 100 schools and academies, 30

health organisations, over 200 small,

medium and large businesses and public

sector organisations. We have over 150

products and services, or can work with

you to develop relevant and bespoke

solutions to meet individual needs.

“ Invaluable advice and

support saved us a

considerable amount

of time. Very good

value for money.”

BuSIneSS Manager, OrletOn C.e. Primary SChOOl

contents

04 Why work with us

06 our services 07 People 10 Training 14 finance 16 Technology 18 transformation 20 contact us

hoople is unique in offering a ‘one stop

shop’ for support services. Our roots lie

in partnership working and we are happy

and comfortable to collaborate.

Our principles are to rationalise, improve

and provide better value support services

to our founding partners; build a strong,

independent company; and be trusted

to deliver a diverse range of high quality

services to the private sector.

We work with a large number of clients

ranging from small start-up organisations

to large, complex bodies. Our prices are

competitive, and our company and its

offer are justifiably unique.

Our mission:

Creating and building trusted and

sustainable relationships in order to

deliver business critical services for our

key customers.

What this means for you...

this mission underpins everything that we do. We are a relationship based organisation and our services are improved through our strong understanding of our customers’ requirements.

We have a great depth of expertise across the business support services we provide. Our people and processes service enterprises of all sizes, yet we are small enough and flexible enough to be able to offer a more tailored and personal service. this approach is our key differentiator.

Our values:

Passion for improvement, customer

focus, professional integrity, mutual

support and ambition.

What this means for you...

These values are what you experience when you work with any of our staff. they drive the company to deliver the best services the customer needs, and because the employees helped to come up with them, they are meaningful and valued.

For more information, visit www.hoopleltd.co.uk or call 01432 383678 | 03

> Depth and breadth of service

We deliver varying levels of service to fit your business, ranging from business critical transactions to strategic advice and consultancy.

> Value

Our pricing structure is competitive and flexible to accommodate a diverse range of customer requirements and service delivery scenarios.

> Expertise in legislation and regulation

To help you appropriately manage and govern day-to-day business.

> Qualified and accredited

hoople delivers a high standard across all of our services.

> Partnership ethos

We are committed to working with our customers to help them succeed.

> Spirit of innovation

hoople’s structure itself is innovative and we have the expertise to help you re-examine the way you do things to help your organisation or business thrive.

> Dedication to continuous improvement

We have adopted a lean systems thinking approach to changing the way we do business internally so that we can help our clients and partners deliver a more efficient and customer-focused service to their customers.

> Corporate social responsibility

One of hoople’s founding principles was to support the greater good of herefordshire. any surplus that we achieve is delivered back to our shareholders, which enables them to deliver better front-line services for the public.

Why work with us

We work to help all our customers succeed and

thrive. Drawing upon best practices of both the

public and private sector, we offer:

> Small/medium sized businesses

With a wide range of customers from social enterprises to charities to care homes, we provide as little or as much support as you need, enabling you to focus on your core areas of expertise.

> Large businesses

We have a track record of working with complex organisations. Our tailored support programmes will help improve your company’s performance: from financial and hr transactional services, to the implementation of large scale organisational change.

> Education

We understand the need for schools and academies to access good quality, affordable support. hoople provides a flexible service so you can buy packages tailored to suit your requirements.

> Health

Building on strong local relationships, a breadth of knowledge of the health environment, and by providing local economies of scale, hoople will deliver a health support service that will exceed expectations.

> Public sector

From legislation and regulation to governance and day-to-day business, we have proven experience of delivering the breadth of our services to the public sector.

For more information, visit www.hoopleltd.co.uk or call 01432 383678 | 05

our customers

We work with a large number of clients ranging from small start-up organisations

to large, complex bodies. We proactively engage with customers to build

long-term relationships based on honesty and dialogue, which enables us to

constantly improve our services. Our core areas of expertise are:

People

We can help you employ, support and keep the best people for your business with services including recruitment, hr advice and policy development, disclosure and barring service (dbs) and occupational health.

Training

We offer education and specialised training with practical, long-term

benefits from our wide-ranging expertise across health and safety, management, apprenticeships and it.

Finance

We offer a full range of financial skills with services ranging from payroll and basic finance to detailed strategic planning and reviews.

Technology

We offer specialised expertise in it to support your business in its day-to-day operations, as well as its development and growth, with all levels of iT support, strategic advice and planning.

Transformation

We deliver business and technology change, bespoke workshops and insightful consultancy to help you transform your business, using our wide ranging expertise in lean systems thinking, business analysis, planning, project and programme

management, delivery and implementation.

People

services

For more information, visit www.hoopleltd.co.uk or call 01432 383678 | 07

Why Hoople?

HR

> CIPD qualified advisors

> unlimited telephone and email

access to indemnity insured advice

> employment law newsletter

three times per year

HR essentials

a good option for businesses buying into hr support for the first time. you have unlimited access to telephone and email advice across a range of issues.

Hr enhanced

Our enhanced service is flexible and adaptable, giving you additional hours of dedicated casework support to enable us to advise you on more complex employee issues.

HR strategic

We work with you to develop a tailored bespoke service to help you achieve your strategic hr needs. this could include developing hr or pay strategies, specialist recruitment and selection, organisational design, or advice on major organisational changes.

“ The consultant

automatically understood

a complex issue

and provided high quality

professional advice.”

recruitment

Our highly flexible services include all aspects of the recruitment process from advertisement through to appointment, with advice on contracts, pay and benefits. We can help with any of your recruitment needs: executive, permanent and temporary.

DBS

We offer a flexible DBS checking service, processing over 6,000 DBS checks each year via our quick and efficient online application process.

Why Hoople?

REcRuitMEnt

> all staff have national accredited

training in safer recruitment and safeguarding

> support on contracts and

conditions of service

> improves efficiency and saves

money

DBS

> quick and efficient online

application process

> in top 100 Home Office umbrella

bodies

> staff trained in document fraud > knowledge and expertise in current

legislation and DBS guidelines

“ We increased our

staff’s take up of

the flu vaccine by

4% with Hoople’s

innovative

campaign.”

“ The Hoople team who run our

annual well-being clinics are

informed, efficient and helpful,

putting staff at ease.”

DEPuty PRinciPal, HEREfoRD SixtH foRM collEgE

“ a professional and responsive

service…requests actioned quickly

and the team is helpful and

pleasant.”

HEaltH anD inDEPEnDEncE ManagER, WyE VallEy nHS tRuSt

Occupational health

We provide a range of occupational

health services aimed at preventing

injuries, facilitating speedy recoveries

and, ultimately, keeping employees

happy, healthy and able to do their jobs.

our services fall under the following

categories:

Prevention

any business that employs people should ensure that its staff are not made ill as a result of the work they do, such as developing back pain from their work stations or incorrect lifting or manual handling. We can help you help your employees prevent such injuries.

Rehabilitation

Sometimes, accidents and injuries do occur. With a range of services, we can advise on the best route to get your employees back to health.

Promotion of health and well-being

Offering health and well-being days or training demonstrates to employees that an organisation values its staff and cares about their health. they provide a confidential opportunity to highlight problems and we can advise staff and refer them to their GPs.

For more information, visit www.hoopleltd.co.uk or call 01432 383678 | 09

Why Hoople?

occuPational HEaltH

> nurse-led service

> only occupational health provider

to NHS in Herefordshire

> 50% clients with us for over 10

years

> working for FOM SEQOHS

accreditation

“ The team provided

indispensable advice

which continues to

facilitate my progress.

Thank you OH!”

Workforce development

Workforce development means developing the people in an organisation to improve the way they deliver services and activities. hoople can work with you to develop a plan to help grow your staff – from providing basic training needs analysis to comprehensive workforce strategies. Practically, workforce development often means training, but it can also include other ways of gaining knowledge, such as mentoring schemes and secondments. hoople cannot only assist you in identifying these requirements, but can also deliver a wide range of products and services to meet these needs.

Apprenticeships

We offer a range of apprenticeships to employers, including funded 16-18 year old apprentices, through our Skills Funding agency contract. Our apprenticeships combine on-the-job training with classroom training, support, advice and guidance. Courses we offer include: Business administration, Children and young People’s Workforce, Customer Service, Dental nursing, health and Social Care and retail.

apprenticeships are designed around the needs of employers. Over 80% of employers who employ apprentices agree they make their workplace more productive. hoople has an outstanding record of delivering high quality training and development. We aim to develop the skills of new and existing apprentices to enable them to reach their full potential.

Training

services

Why Hoople?

aPPREnticESHiPS

> funded 16–18 year old

apprenticeships

> accredited through the

Qualifications and Credit Framework

> outstanding track record in high

quality training

caRE SEctoR SPEcific

> one of the largest training

organisations in Herefordshire

> expertise in health and social care > specialist trainers

EDucation SEctoR SPEcific

> wide range of courses for

specific roles

Workplace training

We provide over 200 courses across a variety of disciplines, specialising in health and social care and safeguarding. having evolved from herefordshire Council and nhS herefordshire, we are backed by over fourteen years’ relevant experience. Our highly qualified tutors train over 1,250 people every month.

We offer standard courses, or will work with you to develop a bespoke programme. Our courses fall under the following categories:

> Care sector specific

> education sector continuing professional development

> health and safety

> maPa

> safeguarding adults and children

For more information, visit www.hoopleltd.co.uk or call 01432 383678 | 11

Why Hoople?

WoRkPlacE tRaining

> wide range of mandatory and

work-based courses

> specialist trainers

“ Clearly a great start

on Sector Based Work

Academies within a very

significant sector. Keep up

the great work.”

MERcia DiStRict ManagER, JoBcEntRE PluS

“ Leaders are very

knowledgeable and

helpful, committing

their time to the course

and students.”

lEaRnER,

Management and professional development training

We have developed our range of courses for professionals in response to the needs of employees and employers. We cover a wide range of topics, including leadership, performance management, communication skills, customer care, time

management and it. in all of our courses we work alongside you to adapt content and delivery to reflect your circumstances and the needs of the participants.

examples of some of our senior manager seminars include:

> Creative thinking for innovation and problem solving

> Flow: achieving optimal individual and team performance

> Facilitation skills for middle managers

> Professional writing skills

Why Hoople?

ManagEMEnt anD

PRofESSional DEVEloPMEnt

> flexibility gaining qualifications > bespoke programmes available

ilM

> accredited training centre for ILM > wide variety of modules

> bespoke programmes available

lEan SyStEMS tHinking

> Hoople is itself a lean systems

thinking organisation

> outstanding track record in high

quality training

> scalable programmes to suit any

size company

“ I liked being with other people,

sharing experiences and bouncing

around ideas.”

lEaRnER, SEctoR BaSED WoRk acaDEMy

“ My apprenticeship

helped me achieve my

university goal.”

Ella, uniVERSity StuDEnt anD foRMER DEntal aPPREnticE

ILM

the institute of leadership & management is the UK’s foremost leadership and management qualifications body. the qualifications are practically based, and are designed to complement the individual’s role at work. hoople is a recognised training centre for ilm courses. We offer both ilm certificate and ilm awards at key levels 2 and 3 and are developing content for level 5 Certificate in leadership and management.

We can also be very flexible in designing a programme which suits your particular needs.

Lean systems thinking

lean systems thinking is a method whereby managers analyse a service organisation’s systems to make changes to improve the customer experience. this maximises efficiency and cost savings. to be effective the approach must involve all levels of management from executive to front-line staff. Our lean academy can support you in becoming a lean systems thinking organisation.

like all of our training courses, we can adapt to your requirements. to adopt lean systems thinking into your organisation, we recommend starting with a management team introduction, followed by staff awareness training. to move your organisation further forward, you may look to offering a development programme to up to fifteen delegates who can then lead the organisation on its lean systems thinking journey.

“ I’ve learned a lot about

care and how to handle

different situations.”

lEaRnER,

SEctoR BaSED WoRk acaDEMy

For more information, visit www.hoopleltd.co.uk or call 01432 383678 | 13

“ Training was tailored

to suit us and the

team supported

our staff solving

difficult issues.”

Payroll

We provide a reliable, high quality and confidential service for the payment of all employee salaries and expenses. Our service is flexible and bespoke. We can provide a simple bureau service as well as complex payrolls to suit companies of all sizes with part-time, temporary and full-time workers.

Essential business finance

Our essential services focus on management accounts through to Vat, financial and hmrC reporting and workforce planning analysis. in an ever changing market, we offer a flexible service with the highest level of financial assurance, tailored to your requirements throughout the financial year.

Financial

services

Why Hoople?

PayRoll

> specialist pension scheme expertise

– LGPS, NHS and Teachers’ pensions

> bespoke payroll service

> new RTI PAYE compliant provision

financE

> public sector ethos with

private sector approach

> lean systems thinking approach > flexible service with highest level

of financial assurance

> best practice to achieve effective

financial performance

“ Hoople add value

in a variety of ways

and have become an

essential partner in the

running of our charity.”

Enhanced business finance

Our business finance team offers a range of services from financial analysis and training to comprehensive taxation advice. By seeking the best possible finance solution to meet individual customer needs, we promote best practice to achieve effective financial performance.

Strategic business finance

With specific expertise in schools and charity sector finance, from strategic advice to financial modelling, our team offers a range of services including payments management, capital planning and fixed assets. Our innovative financial solutions are designed to be flexible and effective for a wide range of customers.

For more information, visit www.hoopleltd.co.uk or call 01432 383678 | 15

“ The staff ensured

we achieved our

objectives within

the law and

followed proper

procedures and

processes.”

PaRiSH clERk,

IT essentials

Our essential products provide you with ongoing support and monitoring services, security, guidance on procurement and an it service desk to keep you running day-to-day. Our customers work with designated business relationship managers and project managers to ensure seamless communication and delivery to your requirements.

IT enhanced

to help you meet your enhanced it requirements, we provide support, advice, design and delivery on a range of it systems. From reviews to integration and development, we work with you to put the most effective infrastructure and services, including unified communications, in place to streamline your business.

Technology

services

Why Hoople?

tEcHnology

> breadth of IT skills and specialist

knowledge

> depth of sector knowledge > IT solutions partner

> conform to ISO 27001 standards of

Information Security

> integrated with our business

transformation services

“ Your technician

wasn’t scheduled to

work with us, but he

helped us out and

stayed until it was

sorted. Brilliant!”

Strategic IT

by providing bespoke consultancy and advice, we help you design a strategic ‘life-cycle’ approach to your it needs. With specialist knowledge, our enterprise architecture team works with you to maximise the benefits of new and existing developments. We will help you create a strategic plan for where you would like to be.

For more information, visit www.hoopleltd.co.uk or call 01432 383678 | 17

“ We’re very happy with the results

– the guidance and advice received

made the process simple.”

PRacticE ManagER, nunWEll SuRgERy

“ We appreciate your

team’s efforts to help

us provide an improved

level of support across

the county.”

Consultancy

hoople is expert at delivering across a variety of disciplines. Our staff is comprised of employees who have long standing experience working in the public sector, as well as many specialists and industry experts from a wide range of commercial and private sector

organisations. together, we have a vast amount of knowledge from which to draw and advise our clients.

our primary aim as a company is to deliver valuable and value for money services. We do this by providing a vast array of products and services, as well as offering strategic advice across all disciplines. We work with all of our customers to help them perform efficiently and to their greatest potential – financially, operationally, culturally. large, public sector organisations are able to draw upon our expertise in responding to budgetary constraints, policy implications and implementing integrated and shared services. Smaller scale businesses may benefit from specific advice from only one of our areas of expertise.

Lean systems thinking

lean systems thinking is a method whereby managers analyse a service organisation’s systems to make changes to improve the customer experience. this maximises efficiency and cost savings. to be effective the approach must involve all levels of management from executive to front-line staff. Our lean academy can support you in becoming a lean systems thinking organisation.

alongside our training programmes, our lean systems thinking consultants can come into your organisation to provide process reviews and redesign.

Our key differentiator as lean systems thinking consultants is that while many organisations will finish their work with customers after the design stage, our team of project and programme managers is skilled and experienced in implementing lean process changes.

Why Hoople?

tRanSfoRMation

> Hoople is itself a lean systems thinking organisation

> project and programme

management experience for both technical and business change projects

> extensive public sector experience > flexible project resourcing

Transformation

Delivery and implementation

hoople offers a range of services that enable you to deliver and implement change within your organisation. From business analysis and the creation of a relevant and inspiring portfolio to programme and project management, we will work with you to meet your business objectives.

We have an experienced team of iT professionals, many of whom have worked extensively for herefordshire public sector organisations, giving them detailed knowledge and subject matter expertise across a range of business and technical areas. Our experience spans a variety of projects, ranging from small to large scale it systems, to development, and corporate change programmes. our approach begins with scoping to determine the amount and type of project management required to ensure that high risk, complex projects are given the appropriate level of control and governance, whilst smaller projects are not over burdened by unnecessary resources. this approach allows us to be flexible enough to service a range of customers, from small to medium sized businesses, to large public sector organisations.

For more information, visit www.hoopleltd.co.uk or call 01432 383678 | 19

“ The lean systems

thinking process

has proven to be

a really useful tool;

well presented!”

“ The lean systems thinking

development programme has been

an exciting and informative journey.

The course has been well facilitated,

useful and relevant.”

> General enquiries

call 01432 383 678 or email [email protected]

> general sales

call 01432 383 686

> To book a training course

call 01432 383 500, email [email protected] or book online at hoople.herefordshirecpd.co.uk

> to hire an apprentice

call 01432 383 500

> recruitment and dbs services

call 01432 383 782 or email [email protected]

Hoople Ltd Plough lane hereford herefordshire hr4 0le United Kingdom t: 01432 383 678