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Full text

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1

Response

Percent Response Count

3.1% 16

26.3% 134

35.3% 180

32.2% 164

3.1% 16

100.0%

510 2

2

Response

Percent Response Count

3.8% 19

44.6% 224

49.6% 249

1.4% 7

0.6% 3

8 100.0%

502 10

3

Response

Percent Response Count

52.0% 261

46.8% 235

1.2% 6

6

100.0%

502 10 30-39

40-49 50-59 60 plus

Service Providers within UNOG summary

Age

Prestataires de service à l'ONU

Current type of contract Âge

answered question skipped question Answer Options

20-29

Answer Options Short term Court terme

Type de contrat actuel

Permanent Permanent Fixed term Durée déterminée

Consultant Consultant Intern Stagiaire

Other (please specify)

Autre (prière de préciser)

answered question skipped question Current Category

Catégorie actuelle Answer Options GS

P D or above D ou au dessus Other (please specify) Autre (prière de préciser)

answered question skipped question

(2)

4 News Stand - Door 6, Door 41

Response

Percent Response Count

9.9% 46

43.7% 204

16.7% 78

26.6% 124

3.2% 15

Jamais

100.0%

467 45

5

Response

Percent Response Count

0.7% 4

6.9% 31

83.2% 388

9.3% 42

100.1%

465 47

6

Response

Percent Response Count

27.0% 125

26.8% 124

35.4% 164

2.8% 13

1.1% 5

6.9% 32

19

100.0%

463 49 Comments include; Staff should speak English and French, sometimes need to smile more, Door 6 staff difficult to find, Door 6 is better than Door 41,

Door 41 great Door 6 - particular lady to look out for!,

No issue with staff at Door 6 but the one at Door 41 is unbelievably and consistently rude,

Porte 41: attitude parfois inadéquate, Door 6 staff dont speak English and are curt and rude to non-French speakers Porte 41- personne permanente très chaleureuse, très souriante et très a l'écoute du client,

Des personnes vraiement au service de leur clientèle. Bravo.

How often do you visit the news stands at either Door 6 or Door 41 in person?

Avec quelle fréquence vous rendez-vous aux kiosques de la Porte 6 ou de la Porte 41?

Answer Options Daily

Quotidiennement Weekly Chaque semaine Monthly Chaque mois Rarely Rarement Never

answered question skipped question How do you find the waiting time to be served?

Que pensez-vous du délai d'attente pour être servi?

Answer Options Far too long Beaucoup trop long Long

Reasonable Raisonnable N/A

answered question skipped question Do you find the staff serving to be:

Comment trouvez-vous le personnel?

Answer Options Extremely helpful Très serviable Fairly helpful Assez serviable Helpful Serviable Unhelpful Peu serviable Extremely unhelpful Pas du tout serviable N/A

Comments (optional) Commentaires (facultatif)

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7

Response

Percent Response Count

22.2% 102

29.6% 136

37.2% 171

3.5% 16

1.3% 6

6.3% 29

14

100.0%

460 52 Comments include: Larger variety of intern.books and magazines, expensive, lack of client orientation.

I dont need it unless I'm thirsty and cannot walk to SAFI, Staff of service should speak both English and French l'une des leçons du capitalisme, c'est la concurrence, donner un 2em kiosque à des concurrents,

Manque de choix porte 40 8

Extremely interested/Très

intéressé(e)

Somewhat interested/Moyen nement intéressé

(e)

Not at all interested/

Pas du tout intéressé

(e)

No opinion/Pa s d'opinion

Rating Average

Respons e Count

181 166 43 27 1.84 417

163 180 53 24 1.85 420

144 109 121 39 2.07 413

251 111 47 23 1.54 432

98 79 161 57 2.45 395

111 189 75 32 2.07 407

81 107 169 40 2.47 397

68 87 115 102 2.71 372

175 93 91 51 1.97 410

66 72 161 82 2.62 381

155 109 70 63 1.96 397

93

454 58 Other services requested included: Pharmacie, Flowers, Child Care, Gym facilities, Hairdresser, Cigarettes

Fresh milk, yogurts, bread etc., Shoe shine stand and shoe repair, Larger selection of books, Massage booth, Newspaper subscriptions pick up, dry cleaning pick up, basic medicines

Cash machine from a competing bank, Bakers, J'aimerais trouver medicament au niveau general (ibuprofen), Coffure Esthécienne, Fleuistes, Epicerie, Salle de Sport, Creche, Boulangerie, Garde d'enfant

Overall how satisfied are you with the services provided by the news stands?

Quel est votre degré de satisfaction quant aux services fournis par les kiosques de manière Answer Options

Extremely satisfied Très satisfait Fairly satisfied Assez satisfait Satisfied Satisfait Unsatisfied Insatisfait

Extremely unsatisfied Très insatisfait N/A

Comments (optional) Commentaires (facultatif)

answered question skipped question

Are you/would you be interested in having the following services/articles provided?

Êtes-vous/seriez-vous intéressé(e) par la fourniture des services/articles suivants?

Answer Options

Daily Journal, Publications, Magazines, Periodicals Quotidiens, publications, magazines, périodiques Stationery and office supplies

Articles de papeterie et fournitures de bureau Telephone cards

Cartes téléphoniques Public Transport Tickets Billets de transport public Electronic money transfer Transfert électronique d'argent Souvenirs

Souvenirs Lottery tickets

answered question Billets de loterie

Concierge Services (Not currently available)

Services de conciergerie (service non disponible actuellement) Dry Cleaning drop off/pick up (Not currently available) Services de nettoyage à sec (service non disponible Bicycle repair (Not currently available)

skipped question Réparation de vélos (service non disponible actuellement)

Parcel pick-up (Not currently available)

Enlèvement de paquets (service non disponible actuellement)

What additional services or items would you like to see offered by on-site vendors? (please specify) Quels autres services aimeriez-vous voir proposer par des fournisseurs sur place (prière de préciser)?

(4)

UBS- Door 6, Door 41 9

Response

Percent Response Count

87.6% 397

Oui

12.4% 56

Non

100.0%

453 59

10

Response

Percent Response Count

5.8% 26

Oui

94.2% 423

Non

100.0%

449 63

11

Response

Percent Response Count

12.9% 58

Oui

87.1% 390

Non

448 64

12

Response

Percent Response Count

85.1% 383

Oui

14.9% 67

Non

100.0%

450 62

13

Response

Percent Response Count

71.0% 310

Oui

29.0% 140

Non

100.0%

450 62

14

Response

Percent Response Count

68.4% 308

Oui

31.6% 142

Non

100.0%

450 62 Avez-vous un compte bancaire à l'UBS?

Answer Options Yes

No

answered question skipped question Do you have a mortgage with the UBS?

Avez-vous un prêt avec l'UBS?

Answer Options Yes

No

answered question skipped question Do you have other financial business with the UBS (shares etc)?

Avez-vous d'autres relations financières avec l'UBS (actions, etc.)?

Answer Options Yes

No

answered question skipped question Is your salary currently paid to the UBS?

Votre salaire est-il actuellement versé à l'UBS?

Answer Options Yes

No

answered question skipped question Do you use the e-banking services provided by the UBS?

Utilisez-vous le service e-banking proposé par l'UBS?

Answer Options Yes

No

answered question skipped question Do you have dealings with other banks than the UBS?

Traitez-vous avec d'autres banques que l'UBS?

Answer Options Yes

No

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(5)

15

Response

Percent Response Count

18.8% 76

21.5% 87

9.2% 37

2.5% 10

48.0% 194

62

100.0%

404 108 Comments include: Staff take their lunch break at the same time as staff causing long queues, UBS charges fees for UN employees even though based in the Palais

UBS service extremely convenient, I used to be with UBS and abandoned them ….

Varier les offres et ne pas se limiter aux choice d'UBS et la poste,

Même avec un compte salaire, l'avais impression de demander une faveur chaque fois que j'allais au guichet Temps d'attente interminable aux quichets surtout entre 12hr et 14hr. BCG est moins chere

16

Response

Percent Response Count

4.0% 18

47.7% 214

21.6% 97

22.7% 102

4.0% 18

100.0%

449 63

17

Response

Percent Response Count

7.5% 33

22.9% 101

59.2% 261

10.4% 46

100.0%

441 71 How does the service received compare with the service provided by UBS?

Quelle est la qualitié des services par rapport à ceux de l'UBS?

Answer Options Far better Bien meilleure Slightly better Légèrement meilleure Worse

Moins bonne Far worse

Beaucoup moins bonne N/A

Comments (optional) Commenatires (facultatif)

answered question skipped question

How often do you visit the banks at either Door 6 or Door 41?

Avec quelle fréquence vous rendez-vous aux banques de la Porte 6 ou de la Porte 41?

Answer Options Daily

Quotidiennement Weekly

Toutes les semaines Monthly

Tous les mois Rarely Rarement Never Jamais

answered question skipped question How do you find the waiting time to be served ?

Que pensez-vous du délai d'attente pour être servi?

Answer Options Far too long Beaucoup trop long Long

Reasonable Raisonnable N/A

answered question skipped question

(6)

18

Response

Percent Response Count

24.1% 108

27.5% 123

32.6% 146

5.6% 25

0.4% 2

9.8% 44

21

100.0%

448 64 Comments include: Time at door 6 is far too long, Cashier at door 40 not always replaced when on break Very cumbersome to receive advise on portfolio investment, Very helpful at door 41 less so at door 6, Helpful to have both guichets open at lunch time, In general helpful, but kindness is not their strong point

During lunch period (12 - noon) often only one teller, UBS must ensure that there are 2 tellers on duty at this period as this is when most people try to do their business at the bank

During lunch break (12-14hr) only one teller on duty, Should have more ATMs and ensure those already installed work, M. Germain (Door 41) is 'délicieuse, parlant couramment plusieurs langues' Son départ prochain à la retraite va être une grande perte pour vos clients, Extrêmement serviable porte 41, très peu serviable porte 6

19

Response

Percent Response Count

26.7% 129

38.6% 165

17.0% 82

0.0% 0

17.7% 68

100.0%

444 68

20

Response

Percent Response Count

21.1% 89

32.0% 135

41.5% 175

5.5% 23

100.0%

422 90 Do you find the staff serving to be :

Comment trouvez-vous le personnel?

Answer Options Extremely helpful Très serviable Fairly helpful Assez serviable Helpful Serviable Unhelpful Peu serviable Extremely unhelpful Pas du tout serviable N/A

Comments (optional) Commentaires (facultatif)

answered question skipped question

The transaction fees currently charged by the UBS are : Les frais de transaction de l'UBS vous semblent-ils : Answer Options

Far too high Beaucoup trop élevés Slightly too high Assez élevés Correct Corrects Under charged Pas suffisamment élevés N/A

answered question skipped question If you had the choice would you like to switch to another bank?

Si vous aviez le choix, souhaiteriez-vous passer à une autre banque?

Answer Options Most definitely Très certainment Would seriously consider it À envisager sérieusement Probably not

Probablement pas Definitely not Absolument pas

skipped question

(7)

21

Response

Percent Response Count

10.0% 45

27.2% 122

40.5% 182

10.9% 49

1.8% 8

9.6% 43

35

100.0%

449 63

Comments include:Install multimat for payments in Palais Wilson, Cash withdrawals/payments abroad too expensive With the new issue related to living in France will be looking for another bank, exchange rates are very poor, Convenient, service very quick and friendly, Credit suisse much friendlier, electronic services good

Additional multimat at door 6, the banker is nice but not too impressed with overall service for the fees charged Waiting times at lunch time not acceptable, machine for payments at door 41 often down

more foreign currencies should be available, Satisfied only because of the teller at Door 41 it is the negative image of the UBS that bothers me.

With the new issue related to living in France will be looking for another bank, exchange rates are very poor, je vais changer de banque, trop de frais pour out, c'est plus l'image négative d'UBS qui me dérange, taux de change en euro non interessant

Overall how satisfied are you with the services provided by the UBS?

Quel est votre degré de satisfaction quant aux services fournis par l'UBS de manière générale?

Answer Options Extremely satisfied Très satisfait Fairly satisfied Assez satisfait Satisfied Satisfait Unsatisfied Insatisfait

Extremely unsatisfied Très insatisfait N/A

Comments (optional) Commentaires (facultatif)

answered question skipped question

(8)

22 Post Office - Door 6

Response

Percent Response Count

14.9% 67

Oui

85.1% 383

Non

100.0%

450 62

23

Response

Percent Response Count

47.9% 215

Oui

52.1% 234

Non

100.0%

449 63

24

Response

Percent Response Count

1.1% 5

21.4% 96

41.2% 185

32.7% 147

3.6% 16

Jamais

100.0%

449 63 Do you have an account with the Post Office?

Avez-vous un compte au Bureau de poste?

Answer Options Yes

No

answered question skipped question Do you do any other financial business with the Post Office (payment of bills etc)?

Réalisez-vous d'autres opérations financières avec le Bureau de poste (paiement de factures, Answer Options

Yes

No

answered question skipped question How often do you visit the Post Office at Door 6?

Avec quelle fréquence vous rendez-vous au Bureau de poste de la Porte 6?

Answer Options Daily

Quotidiennement Weekly

Toutes les semaines Monthly

Tous les mois Rarely Rarement Never

answered question skipped question

(9)

25

Response

Percent Response Count

5.6% 25

24.3% 109

63.4% 284

6.7% 30

100.0%

448 64

26

Response

Percent Response Count

18.7% 84

32.3% 145

33.2% 149

6.9% 31

2.7% 12

6.2% 28

24

100.0%

449 63 Comments include: Bad experience with TNT package, Staff are professional but cold, unfriendly staff helpful but not pleasant, not client-orientated, sometimes very rude and mean, helpful but not especially kind, Staff should speak English and French, Accueil très froid, Relations très prosessionelles et très amicales 27

Response

Percent Response Count

17.4% 78

32.5% 146

39.2% 176

4.2% 19

0.9% 4

5.8% 26

23

100.0%

449 63 Comments include: great having a post office, nice to have a postomat, swiss stamps to be accepted regret to see it close, no english speaking staff, should allow payment with bank cards

il manque un distributeur, envoyer les offres par broadcast, paquets à l'ètranger que ne sont jamais arrivés How do you find the wating time to be served ?

Que pensez-vous du délai d'attente pour être servi?

Answer Options Far too long Beaucoup trop long Long

Reasonable Raisonnable N/A

answered question skipped question Do you find the staff serving to be :

Comment trouvez-vous le personnel?

Answer Options Extremely helpful Très serviable Fairly helpful Assez serviable Helpful Serviable Unhelpful Peu serviable Extremely unhelpful Pas du tout serviable N/A

Comments (optional) Commentaires (facultatif)

answered question skipped question

Overall how satisfied are you with the services provided by the Post Office?

Quel est votre degré de satifaction quant aux services fournis par le Bureau de poste de manière Answer Options

Extremely satisfied Très satisfait Fairly satisfied Assez satisfait Satisfied Satisfait Unsatisfied Insatisfait

Extremely unsatisfied Très insatisfait N/A

Comments (optional) Commentaires (facultatif)

answered question skipped question

(10)

Book Store - Door 41 28

Response

Percent Response Count

0.9% 4

7.8% 35

14.6% 65

58.1% 259

18.6% 83

100.0%

446 66

29

Response

Percent Response Count

0.0% 0

3.9% 17

59.8% 263

36.4% 160

100.0%

440 72

30

Response

Percent Response Count

19.1% 84

20.5% 90

25.5% 112

1.8% 8

0.0% 0

33.0% 145

3

100.0%

439 73 Comments include: Personnel accueillant et souriant. Bon service client

How often do you visit the Bookshop at Door 40?

Avec quelle fréquence vous rendez-vous à la libraire de la Porte 40?

Answer Options Daily

Quotidiennement Weekly

Toutes les semaines Monthly

Tous les mois Rarely Rarement Never Jamais

answered question skipped question How do you find the waiting time to be served ?

Que pensez-vous du délai d'attente pour être servi?

Answer Options Far too long Beaucoup trop long Long

Reasonable Raisonnable N/A

answered question skipped question Do you find the staff serving to be :

Comment trouvez-vous le personnel?

Answer Options Extremely helpful Très serviable Fairly helpful Assez serviable Helpful Serviable Unhelpful Peu serviable Extremely unhelpful Pas du tout serviable N/A

Comments (optional) Commentaire (facultatif)

answered question skipped question

(11)

31

Response

Percent Response Count

15.3% 67

22.1% 97

27.6% 121

3.0% 13

0.7% 3

31.3% 137

16

100.0%

438 74

Comments include: Prices are very high, too expensive, Prices on UN souvenirs outrageous, pleasant courteous staff

32

Response Count 48

48 464

Comments include: good quality products at reasonable prices, greater selection of English books more UN souvenirs, Novels, more products for kids, travel guidebooks, livres (romans) espagnol, flowers, novels in other languages, chemises (blanches ou bleu ciel) brodées au logo de l'ONU, le choix est déjà excellent cles USB

Overall how satisfied are you with the services of the Bookshop?

Quel est votre degré de satisfaction quant aux services fournis par le Bureau de poste de manière Answer Options

Extremely satisfied Très satisfait Fairly satisfied Assez satisfait Satisfied Satisfait Unsatisfied Insatisfait

Extremely unsatisfied Très insatisfait N/A

Comments (optional)

answered question skipped question Commentaires (facultatif)

answered question skipped question

What additional items would you like to see offered? (please specify) Quels autres articles aimeriez-vous voir proposer (prière de préciser)?

Answer Options

(12)

Cultural Kiosk - Door 6 33

Response

Percent Response Count

0.9% 4

10.4% 46

19.7% 87

49.8% 220

19.2% 85

Jamais

100.0%

442 70

34

Response

Percent Response Count

1.1% 5

3.0% 13

62.7% 274

33.2% 145

100.0%

437 75

35

Response

Percent Response Count

20.3% 89

21.2% 93

25.6% 112

2.1% 9

0.2% 1

30.6% 134

4

100.0%

438 74 Comments include: Friendly staff, maybe my French is to poor, quand il y a quelcun!

Answer Options Daily

Quotidiennement Weekly

Toutes les semaines Monthly

Tous les mois Rarely Rarement Never

answered question skipped question How do you find the time to be served ?

Que pensez-vous du délai d'attente pour être servi?

Answer Options Far too long Beaucoup trop long Long

Reasonable Raisonnable N/A

answered question skipped question Do you find the staff serving to be :

Comment trouvez-vous le personnel?

Answer Options Extremely helpful Très serviable Fairly helpful Assez serviable Helpful Serviable Unhelpful Peu serviable Extremely unhelpful Pas du tout serviable N/A

Comments (optional) Commentaires (facultatif)

answered question skipped question How often do you visit the Cultural Kiosk at Door 6?

Avec quelle fréquence vous rendez-vous au kiosque de la Porte 6?

(13)

36

Response

Percent Response Count

15.7% 68

23.8% 103

25.9% 112

2.1% 9

0.2% 1

32.3% 140

11

100.0%

433 79

Comments include: Would be nice if they had VISA, EC-direct etc, Staff to recommend week end activities with how to go about purchasing tickets, 2 for 1 ticket offers are excellent, they need to start accepting credit cards,

willing, friendly and helpful staff, PEU satisfait, meilleure diffision des spectables proposées 37

Response Count 25

25 487

Comments include: Seet booking for theatre munical de Lausanne, tickets for exhibitions, movie tickets electronic services, more discounted events and shows, discounts for staff for cultural activities English speaking, billet de cinema, emails avec tous les spectacles genevois

Overall how satisfied are you with the services provided by the Cultural Kiosk?

Quel est votre degré de satisfaction quant aux services fournis par le kiosque de manière Answer Options

Extremely satisfied Très satisfait Fairly satisfied Assez satisfait Satisfied Satisfait Unsatisfied Insatisfait

Extremely unsatisfied Très insatisfait N/A

Comments (optional) Commentaire (facultatif)

answered question skipped question

What additional items would you like to see offered? (please specify) Quels autres articles aimeriez-vous voir proposer (prière de préciser)?

Answer Options

answered question skipped question

(14)

UN Postal Administration Corner - Door 6 38

Response

Percent Response Count

0.2% 1

4.6% 20

9.4% 41

28.7% 125

57.0% 248

100.0%

435 77

39

Response

Percent Response Count

1.2% 5

3.3% 14

32.1% 134

63.4% 265

100.0%

418 94

40

Response

Percent Response Count

11.8% 49

10.1% 42

12.8% 53

1.9% 8

0.5% 2

62.9% 261

6

100.0%

415 97 Comments include: Very discreet and not inviting - why are they there in fact?,

Only tried to buy something once, the unfriendly person behind the kiosk put me off returning Certain plages horaires ne sont pas couvertes, Pas d'indication quand la personne sera de retour horiare farfelus

Toutes les semaines Monthly

How often do you visit the United Nations Postal Administration corner at Door 6?

Avec quelle fréquence vous rendez-vous au guichet de la Porte 6?

Fairly helpful

skipped question Tous les mois

Rarely Rarement Never Jamais

answered question

Pas du tout serviable N/A

Comment (optional) Commentaires (facultatif)

answered question skipped question Assez serviable

Helpful Serviable Unhelpful Peu serviable Extremely unhelpful

skipped question Do you find the staff serving to be :

Comment trouvez-vous le personnel?

Answer Options Extremely helpful Très serviable Beaucoup trop long Long

Reasonable Raisonnable N/A

answered question How do you find the waiting time to be served ?

Que pensez-vous du délai d'attente pour être servi?

Answer Options Far too long Answer Options Daily

Quotidiennement Weekly

(15)

41

Response

Percent Response Count

11.1% 46

9.9% 41

13.5% 56

1.2% 5

0.2% 1

64.1% 266

7

100.0%

415 97 Comments include: not very useful, waste of space- function would be better on line

Very slow service, What does the UN postal Administration do ?, Sent something to Germany a week ago, but it not arrive yet - so am a bit scared, Clerks are both wonderful - patient and friendly

41

Response Count 12

12 308

Comments include: personalized stamps and posters, UN souvenirs, replace it with a pharmacy or dry cleaner, more services in Palais Wilson especially a UBS multimat, advertise that they sell stamp that can be used, alerte Broadcast sur les nouvelles emissions, recevoir des paquets en poste restante

What additional items would you like to see offered? (please specify) Quels autres articles aimeriez-vous voir proposer (prière de préciser)?

Answer Options

answered question skipped question Très insatisfait

N/A

Comments (optional) Commentaires (facultatif)

answered question skipped question Assez satisfait

Satisfied Satisfait Unsatisfied Insatisfait

Extremely unsatisfied

Overall how satisfied are you with the services provided by United Nations Postal Administration Quel est votre degré de satisfaction quant aux services fournis par le guichet de manière Answer Options

Extremely satisfied Très satisfait Fairly satisfied

Figure

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References

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