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Cloud Communications for
the Enterprise
General Environment Overview
• Common Industry Trends
• Why “The Cloud” Approach
• Smoothstone Overview
Platform/Technology Overview
• UCaaS Applications
• DRS Solutions for Cisco and
Avaya
• Support and Implementation
• Results of “The Cloud” Approach
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• Capital budgets are constrained
• Unrelenting pace of technology change • IT has to be a strategic asset for the
enterprise
• Millennium PBX systems are at end of their lifecycle
• Workforces continue to become more mobile and distributed
• Collaboration and sharing are the rule not the exception
• Critical mass in broadband access and MPLS networking
• Complexity of regulation demands outsourced “risk”
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Increased Business Efficiency:
Driving down the costs and
complexity of deploying advanced
communications tools
Increased Business Execution:
Speeding the deployment and
impact of unified communications
Increased Business Agility:
Delivering applications and
services that are closely aligned
with business needs
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Cloud
Communications
Cloud based communications for
the enterprise
Providing on-demand applications and services over next generation,
application aware networks
Scalable to thousands of geographically dispersed users
Eliminating the burden of managing complex
communications
Smoothstone
Advantage for the Enterprise
Flexible Solution Provider
–A Complete Cloud-Based Product offering
Enterprise Voice Services
• SIP Trunking
• DRS for Avaya and Cisco
• Hosted VoIP
• Contact Center Solutions
• PRI Emulation
• Hosted IP Centrex
Managed Network Services
• Managed MPLS
• Business Oriented QoS
• WAN & LAN Monitoring Tools
• Converged Voice Services
• Internet
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Flexible
Service Delivery
About
Smoothstone
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Smoothstone
at a Glance
Smoothstone is the leading provider of cloud-based
communications for the enterprise
• Founded in 2000 with focus on providing Managed IP Communications • National coverage with over 8800 local rate centers
• Service coverage across 3 continents to support international locations • Unique Application Aware network services utilizing multiple carrier
transport infrastructure to act as a single network solution • Focused on the enterprise market segment
• Nationwide E911 Compliant
• Only provider offering flexible DID specific Disaster Recovery Solutions • Full Suite of Unified Communication Services over managed MPLS • Providing Advanced Network Management and Voice Reporting tools • Outstanding customer retention, 99%+ over 10 years
• MSCP certified with Cisco
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Platform and
Applications
Smoothstone
Application Aware Network
The on-ramp to the cloud
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The Smoothstone
Platform
Key Advantages:
Carrier-grade infrastructure and capabilities that were previously only available to the largest enterprises
Resiliency and redundancy that delivers highly
available applications and services
Wide range of applications that scale quickly and
easily as needs grow
Client-centric vs.
Voice Solutions
Delivered Three Ways
PRI/Integrated Access SIP Trunking Fully Managed IP To the DesktopFor customers with a legacy PBX For customers with an existing onsite IP PBX For customers who need
an end-to-end solution
Real-time call monitoring & call detail reporting Virtual DIDs at any location
4 to 6 digit dialing end-to-end across the enterprise with unlimited local and on-net calling
Call recording & retrieval
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Messaging &
Collaboration Contact Center Voice Services Network Services
Unified Inbox Contact Center
Call Queuing
Call Monitoring
Call Recording
Disaster Recovery & Survivability Hosted PRI/IA SIP Trunking On-Demand Security Services Public IP Private IP MPLS/VPLS
Cloud-Based
Applications & Services
Next Generation Application Aware Networks Compre
he ns iv e T oo l-S e t fo r M a na ge me nt & Cont rol In-Bound/Out-Bound Faxing Voice Mail Web Collaboration R a pid S e rv ic e P rov is ioni ng Call Reporting Agent Client
Call Control & Call Recording
Audio Conferencing
NetStalk
VoiceStalk
IT Console (ITC)
SECURE
Providing
Visibility and Control
NetStalk allows you to
monitor your servers, routers, switching infrastructure and facility environmentals right alongside our Network Operations Center (NOC) engineers. SECURE delivers a comprehensive network-based Unified Threat Management (UTM) solution using best of breed security technologies.
VoiceStalk call
reporting platform enables you to monitor your enterprise's total calling activity: local and long distance, inbound and outbound, intra-company and external.
IT Console (ITC)
provides powerful tools that give you visibility and control of your IP
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ICC Call Center
DRS/Call Director Services
Management
Tools
ICC
allows you to manage and optimize your entire
organization’s call traffic with a secure and easy to use web portal. centralize geographically dispersed personal into a single virtual call center.
DRS /Call Director
Disaster Recovery and
Business Continuity
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A Unique Approach To
SIP Trunking
• SIP Trunks delivered over multiple
carrier MPLS networks
• Enterprise trunk pooling
• Integrated Network & Voice
monitoring tools
• Real-time call detail reporting
• Centralized call recording
capabilities
• ACD in the cloud
• Multi-platform integration (Cisco &
Avaya certified)
• Remote locations on a common
telecom platform
• One of a kind Disaster Recovery &
Survivability
Common
IP-PBX Configurations
IP-PBX located at primary location
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The Downside to
Common IP-PBX Configurations
•
Cost containment = vulnerabilities
•
Backup lines not often implemented
correctly
•
Support team undermanned or spread too
thin to properly manage and maintain DR
setups
•
Housed in less-than-ideal “data center”
environments
•
Lack of backup voice mail capabilities
•
No redundancy options for inbound call
traffic
What goes into
IP Communications survivability?
Very Confusing – Very Costly!
IP-PBX Expertise
Networking Expertise
Backup Power
Voice mail
BGP Routing
MPLS Data Network
Data Center
Backup Unity VM
Geographic Diversity
Carrier Redundancy
Fail-over Voice Trunks
AS Number
Router Redundancy
Hardware Expertise
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Smoothstone
DRS
DRS provides survivability, when faced with:
• Hardware failure
• LAN/WAN outage
• Carrier issues
• Emergency conditions
• Maintenance periods Re-route inbound calls to:
• Mobile or home numbers
• Auto attendant menus
• Emergency notification messages
• Voicemail
Smoothstone
DRS Features
•
Automated fail-over
•
Easy-to-use Web interface
•
Syncs with MS Active Directory
for
simplicity and accuracy
•
Enhanced DR call mapping
options, like
time of-day rules and geo-based
routing
•
Manage greetings and auto
attendant menus
•
Emergency voice mail, with
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How do we
Implement and Support these Solutions?
End to End
Deployment
Consultation
Full management of all applications and services including
proactive QoS & security monitoring. Management of all underlying network providers. Assess business requirements and determine cost structures.
Plan for network QoS & bandwidth demand.
Enhance overall communication
patterns.
Dedicated project management for the
installation of all circuits
and equipment.
Management of number porting.
Complete admin and user training.
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Network
Operations and Control Center
Delivering proactive network management, with proprietary network
event correlation and best of breed management systems
Service & Support – Our First Priority • 99%+ customer retention rate
• Unparalleled network visibility and control • Staffed 24/7/365 with Cisco Certified
engineers
• Direct extension of your IT staff • End–to–end management of:
• Circuit outages
• Network anomalies • BGP routing tables
• Advanced deep-packet-level analysis • Immediate response to critical network
What are the
Results of the Cloud Approach?
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Why
The “Cloud” Approach
Eliminate the burden of managing communications infrastructure and
services, allowing resources to be focused on strategic initiatives
Reduce the cost, complexity & risks of deploying new technology to
dynamic environments
Achieve faster deployment times compared to traditional, on-premise
deployments
On-going technology refresh that keeps up with a rapidly evolving
UC market
Ease of integration into business process and enterprise
applications
Full resiliency of infrastructure and services for Business Continuity
and Disaster Recovery
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