FAQS
What is WebEx?
WebEx is an easy way to exchange ideas and information with anyone, anywhere. It combines real-time desktop sharing with phone conferencing, so everyone sees the same thing as you talk.
Some people call this web conferencing because of the web + phone sharing. Others call it online meeting because they take care of business online like they do in in-person meetings. No matter what you call it, WebEx is a great way to work with people in other locations.
How does it work?
WebEx is software delivered as a service (SaaS), so you simply subscribe to the service—and you can use it from any computer with an Internet connection, and even from most Smartphone’s.
You can schedule a WebEx session ahead or start it instantly in your choice of ways: From your own personal WebEx site
From webex.com
From Microsoft Outlook—like you do other meetings
Right from the Microsoft Office document you are working in
You invite others to participate over email, IM, or text. They do not have to subscribe to WebEx. They simply click a link in your invitation to join you online, where they'll get visual prompts to join the phone conference.
Once you've started your session, simply choose "share" from the menu to share documents, presentations, and applications. Or open a blank document and start creating together.
Can someone else present?
Yes. You can pass control to anyone else in the session by simply clicking their name in the attendee list and choosing "Make presenter." They can then show anything on their screen.
Can a meeting attendee pass control of their desktop to me? Yes. WebEx offers three ways to pass control during a meeting:
1. You may pass the presenter ball to an attendee. The new presenter will share their own computer screen, application, or document.
How does the phone conferencing work?
WebEx integrated phone conferencing makes it easy. A single meeting invitation covers both the web and phone portions of your meeting. Plus, you have audio meeting controls within the web meeting, so you can see who's speaking and mute any attendee.
When you buy WebEx services you choose the type of phone conferencing service you want to include. VoIP or Internet calling lets participants join from their computer, using a computer headset with a microphone and speaker.
Conference call-in number provides a single number for participants to call to join the conference. Call-Me service makes it even easier for participants to join, by having the session call them at the number they specify once they've joined on the web. (Requires an optional toll-free package.)
Toll-free calling provides your participants with a toll-free number to call in (and also supports the Call-Me service mentioned above)
International calling and toll-free service are also available, on a per-minute/per-attendee basis. WebEx services support mixed conferencing capabilities, so different people can join by computer or phone within the same session.
You may also use WebEx with any third-party phone conferencing solution. However, third-party phone conferencing will require that you schedule the phone and web portions of your meeting separately. And, you won't have the ability to see who's talking or mute attendees from within your WebEx session.
Can I record my WebEx session?
Yes! Record any of your WebEx sessions for reference, review, or reuse. A link to your recording will be made available to you on your WebEx site (www.tsu.webex.com) for your own access. You can send the link out to others if you'd like to share.
How do I view WebEx recordings?
Most recorded WebEx sessions are accessed by a clicking a specific URL (a web address), either sent to you via email or posted on Blackboard.
I can’t log into WebEx as a Host (Instructor).
Follow the steps below to have your username and password sent to you via email:
1. From the My WebEx login page, click the Login Assistance link or the Forgot your password? link. 2. Enter the email address associated with the host account in the Email address field.
3. If required, enter the CAPTCHA into the field ―Verification‖. Type the characters you see in the image below.
4. Click the Submit or OK button.
Your login information will be e-mailed to you from [email protected] or you will be provided an email with a link to update your password.
NOTE: This option may be disabled on some sites depending on how the Site Administrator has the site configured. If this option is disabled, please contact your Site Administrator or WebEx Customer Success Manager.
How do I access WebEx as a participant (Student)
Your Instructor would have either emailed you a link or posted a link on Blackboard for your session. Access and click on the link provided or you can copy and paste it into your browser.
I clicked on the link provided but it is not opening
Make sure you have your pop up blocker turned off. If you are still having problems contact technical support.
What about technical support?
For quick resolution of any issues please contact: WebEx Technical Support
(Available 24 hours a day, 7 days a week)
Contact: https://support.webex.com/support/manage-ticket.html Phone: 1-866-229-3239 (U.S. and Canada Toll-Free)
+1-408-435-7088 (International Toll)
Can I use WebEx from my mobile phone?
Yes! You can attend a meeting with integrated phone and web conferencing on 3G or WIFI from your Smartphone. View presentations; see who's participating, and much more.
Remember to download the WebEx Meeting App to your Mobile Phone ahead of your scheduled meeting time.
Learn more about WebEx App on your Smartphone at http://www.webex.com/mobile/
What are the system requirements? (Is it Mac compatible?)
You can host a WebEx meeting, and people can join from PC, Mac, Linux, UNIX, and Solaris systems. JavaScript and cookies must be enabled. You can also join from your Smartphone.
What are the System Requirements for WBS27.23?
WebEx supports Windows, Mac, Linux, Solaris, HP-UX and AIX Operating Systems.
System Requirements for WBS27.23 are:
Windows 2000, XP 32-bit (SP3), 2003, Vista 32-bit/64-bit, Windows 7 32-bit/64-bit Internet Explorer 6/7/8
Firefox 3.x, 4 (32-bit) Chrome 7/8
JavaScript and cookies enabled Requires Sun Java 5 or higher
At least 512 MB RAM (at least 2 GB RAM for Vista) Netbooks running Windows XP also supported
Solaris 10/11 Mozilla 1.7 Firefox 3x
JavaScript and cookies enabled Requires Sun Java 5 or higher No support for Remote Access
SPARC or Intel or AMD processor (Solaris 10) Intel or AMD processor (Solaris 11)
At least 1 GB RAM
Mac OS X 10.5, 10.6 Safari 4/5
Firefox 3.x, 4 (32-bit) Chrome 7, 8
JavaScript and cookies enabled Requires Apple Java 5 or higher No support for Remote Access Intel processor
At least 512 MB RAM
HP-UX 11.11 Mozilla 1.7 Firefox 2
JavaScript and cookies enabled Requires Sun Java 5 or higher Meeting Center only
At least 1 GB RAM
32-bit Ubuntu 10.x, 32-bit Fedora 12/13,32-bit Red Hat 5, 32-bit OpenSuSE 11.2/11.3 Firefox 3.x
Mozilla 1.7
JavaScript and cookies enabled Requires Sun Java 5 or higher No support for Remote Access At least 512 MB RAM
AIX 5L 5.3 Mozilla 1.6 Firefox 2
JavaScript and cookies enabled Requires IBM Java 5 or higher Meeting Center only
At least 1 GB RAM
The following are valid players for Rich Media Files using UCF: Flash player 6.0 or later
OS and Browser Support
Windows Mac OS X Linux Solaris HP-UX Aix
Operating Systems 2000, XP SP3, 2003 Server, Vista 32-bit/64-bit, Windows 7 32-bit/64-bit, 2008 Server 64-bit 10.5, 10.6, 10.7 Ubuntu 10x, Red Hat 5, 6, Open SuSE 11.3, 11.4 Fedora 13, 14 (all 32-bit) Solaris 10, 11 OpenSolaris (x86) HP-UX 11.11 AIX 5.3 Available
WebEx Services All services
Meeting Center Training Center Event Center Sales Center Meeting Center Training Center Event Center Sales Center Meeting Center Training Center Event Center Sales Center Meeting Center Meeting Center
Minimum System requirements
Processor Intel or AMD Intel Intel or AMD UltraSPARC or
Intel or AMD
PA-RISC PowerPC
enabled (unblocked for IE is recommended) Sun Java 5 or later 5 or later later, libstdc++ 6.0, GNOME/KDE windowing system or later CDE windowing system or later CDE windowing system or later CDE windowing system
