Online Control Panel User Guide. Document Version 1.0

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Online Control Panel User Guide

Document Version 1.0

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Table of Figures

Figure 1 User – Profile ... 9

Figure 2 User – Profile ... 10

Figure 3 User – Addresses ... 12

Figure 4 User - Passwords... 13

Figure 5 Holiday Schedule ... 14

Figure 6 Holiday Schedule – Holiday Schedule Add ... 15

Figure 7 Holiday Schedule – Holiday Schedule Modify ... 15

Figure 8 User – Time Schedule ... 16

Figure 9 Time Schedule – Time Schedule Add ... 17

Figure 10 Time Schedule – Time Schedule Modify... 18

Figure 11 User – Call Policies ... 19

Figure 12 User – Privacy ... 20

Figure 13 User – Incoming Calls ... 22

Figure 14 Incoming Calls – Anonymous Call Rejection ... 23

Figure 15 Incoming Calls – Calling Name Retrieval ... 24

Figure 16 Incoming Calls – Call Forwarding Always ... 25

Figure 17 Incoming Calls – Call Forwarding Busy ... 26

Figure 18 Incoming Calls – Call Forwarding No Answer ... 27

Figure 19 Incoming Calls – Call Forwarding Not Reachable ... 28

Figure 20 Incoming Calls – Call Notify ... 29

Figure 21 Call Notify – Call Notify Add ... 30

Figure 22 Call Notify – Call Notify Modify ... 31

Figure 23 Incoming Calls – Do Not Disturb ... 32

Figure 24 Incoming Calls – External Calling Line ID Delivery ... 33

Figure 25 Incoming Calls – Internal Calling Line ID Delivery ... 33

Figure 26 Incoming Calls – Alternate Numbers ... 35

Figure 27 Incoming Calls − Call Forwarding Selective ... 36

Figure 28 Call Forwarding Selective – Call Forwarding Selective Add ... 37

Figure 29 Call Forwarding Selective – Call Forwarding Selective Modify ... 39

Figure 30 Incoming Calls − Call Forwarding Selective (View) ... 40

Figure 31 Incoming Calls – Priority Alert ... 41

Figure 32 Priority Alert – Priority Alert Add ... 42

Figure 33 Priority Alert – Priority Alert Modify ... 43

Figure 34 Incoming Calls – Selective Call Acceptance ... 44

Figure 35 Selective Call Acceptance – Selective Call Acceptance Add ... 45

Figure 36 Selective Call Acceptance – Selective Call Acceptance Modify ... 46

Figure 37 Incoming Calls – Selective Call Rejection ... 47

Figure 38 Selective Call Rejection – Selective Call Rejection Add ... 48

Figure 39 Selective Call Rejection – Selective Call Rejection Modify ... 49

Figure 40 Incoming Calls − Sequential Ring ... 50

Figure 41 Sequential Ring − Sequential Ring Add ... 52

Figure 42 Sequential Ring − Sequential Ring Modify ... 53

Figure 43 Incoming Calls − Sequential Ring (View) ... 54

Figure 44 Incoming Calls – Simultaneous Ringing Personal ... 55

Figure 45 Simultaneous Ring Personal – Simultaneous Ring Personal Add ... 56

Figure 46 Simultaneous Ringing Personal – Simultaneous Ringing Personal Modify ... 56

Figure 47 User – Outgoing Calls ... 58

Figure 48 Outgoing Calls – Automatic Callback ... 59

Figure 49 Outgoing Calls – Call Return ... 60

Figure 50 Outgoing Calls – Last Number Redial ... 60

Figure 51 Outgoing Calls – Calling Line ID Delivery Blocking ... 61

Figure 52 Outgoing Calls – Speed Dial 100 ... 62

Figure 53 Speed Dial 100 – Speed Dial 100 Add ... 62

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Figure 54 Speed Dial 100 – Speed Dial 100 Modify ... 63

Figure 55 Outgoing Calls – Personal Phone List ... 64

Figure 56 Personal Phone List – Personal Phone List Add ... 65

Figure 57 Personal Phone List – Personal Phone List Modify ... 65

Figure 58 Personal Phone List – Personal Phone List Import ... 66

Figure 59 User – Call Control... 67

Figure 60 Call Control – Call Waiting... 68

Figure 61 Call Control − Customer Originated Trace ... 68

Figure 62 Call Control – Directed Call Pickup ... 69

Figure 63 Call Control – Diversion Inhibitor ... 69

Figure 64 Call Control – Flash Call Hold ... 70

Figure 65 Call Control – Call Transfer ... 70

Figure 66 Call Control – Three-Way Call ... 71

Figure 67 Call Control – Remote Office ... 72

Figure 68 User – Calling Plans ... 73

Figure 69 Calling Plans – Outgoing Calling Plan (Originating Calls) ... 74

Figure 70 Calling Plans – Outgoing Calling Plan (Initiating Call Forwards) ... 75

Figure 71 User – Client Applications ... 77

Figure 72 Client Applications – Call Manager ... 77

Figure 73 Client Applications – Outlook Integration ... 78

Figure 74 User – Messaging ... 79

Figure 75 Messaging – Aliases ... 80

Figure 76 Aliases – Aliases Add ... 80

Figure 77 Messaging – Distribution Lists ... 81

Figure 78 Distribution Lists – Distribution Lists Add/Delete ... 82

Figure 79 Messaging – Greetings ... 83

Figure 80 Messaging – Voice Portal ... 84

Figure 81 Messaging – Voice Management ... 85

Figure 82 User – Utilities ... 87

Figure 83 User – Enhanced Call Logs (Placed Calls Tab) ... 88

Figure 84 User – Enhanced Call Logs (Received Calls Tab) ... 89

Figure 85 User – Enhanced Call Logs (Missed Calls Tab) ... 90

Figure 86 Utilities – Feature Access Codes ... 91

Figure 87 Utilities – Group Directory ... 96

Figure 88 Utilities – Group Directory Summary ... 97

Figure 89 Utilities – Group Directory Detail ... 98

Figure 90 Utilities – Enterprise Directory ... 99

Figure 91 Utilities – Enterprise Directory Summary ... 100

Figure 92 Utilities – Enterprise Directory Detail ... 101

Figure 93 Utilities – Intercept User ... 102

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1 About This Guide

The Charter Business Phone Online Control Panel User Guide is designed to assist users with all Online Control Planel functions. The Online Control Panel enables users to self- configure and manage group and personal features in real-time. Detailed instructions for each personal function and page can be found both in this guide and in the online help, available from the Help link on each web page.

This guide assumes users are familiar with the procedures in the Online Control Panel Getting Started Guide.

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2 Profile

Use the User – Profile menu page to manage your personal profile data. Once you’ve logged into the system, the User – Profile page appears, which is the user’s Home page.

At any time you can click Home to return to your Home page.

Figure 1 User – Profile

 Basic menu

The User – Profile – Basic menu displays the items that all users can use including:

 Profile

 Addresses

 Passwords

 Holiday Schedule

 Time Schedule

 Advanced services

This menu displays the menu items that users can use only if such functions have been assigned to them:

 Call Policies (Call Policies can only be viewed. Contact Charter Business Customer Care if you need to allow international calling from your phone line)

 Privacy

2.1 Access Profile Menu

When you log in, the User – Profile menu page appears. This is your Home page. You can click Home to access this page from any other page in the Online Control Panel or click Profile from the Options list.

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2.2 Profile

Use this menu item on the User – Profile menu page to modify your personal information.

Information marked with an asterisk is required. You cannot edit read-only information.

Figure 2 User – Profile

1) On the User – Profile menu page, click Profile. The User – Profile page appears.

2) On the Profile page, position your mouse pointer in the text box to edit and click.

Required data are indicated with an asterisk (*). Other data are optional.

3) Press DELETE on your keyboard to empty the field of its contents, or simply begin typing to enter new information.

Input Box Name Required? Instructions Example

Service Provider ID or Enterprise ID

(Read only) Service provider or enterprise for your group.

SP01

Group (Read only) Name of the group to which you belong. GP01

User ID (Read only) Your login ID. Joe123

Last Name Yes Your last name. Smith

First Name Yes Your first name. Joe

Calling Line ID Last Name

(Read only) Last name that appears on caller ID. Smith

Calling Line ID First Name

(Read only) First name that appears on caller ID. Joe

Calling Line ID Phone Number (see Note)

(Read only) Optional

Phone number that appears on caller ID.

If the system administrator has enabled the Configurable Calling Line ID (CLID) for Emergency Calls, this number appears for emergency calls (for example, 911). If this number does not appear, the Group CLID appears for emergency calls.

3015551000

Department (Read only) Your department. Finance

Language Yes The language of your interface. English

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Time Zone Yes A drop-down list of time zones. (GMT-05:00) –

US Indiana Network Class of

Service

(Read only) The network class of service assigned to you, which determines how your calls are processed.

Business Standard

Additional Information Area

Title No Your title. Marketing

Director

Pager No Your complete pager number. If this

number is not one assigned to the group, type the complete number: +<country code> <national number>. For example,

“+1” must precede a long-distance number within the U.S.

4105558888

Mobile No Your complete mobile phone number. If

this number is not one assigned to the group, type the complete number:

+<country code> <national number>. For example, “+1” must precede a long- distance number within the U.S.

4105559999

Yahoo ID No Your Instant Messaging Yahoo ID. Chatsalot88

E-mail No Your valid e-mail address in the format of [email protected].

joe@broadsoft.

com Location No Your specific location (for example floor

number or cubicle number).

12^th Floor

Address No Your street address; this is likely the company address. There are two lines for information such as a suite or office number.

123 Main Street Suite 701

City No Your city name. Baltimore

State/Province No A drop-down list of states and Canadian provinces.

MD

Zip/Postal Code No Your zip or postal code. 20877

Country No Your country. United States

NOTE: The Calling Line ID Phone Number does not appear on the web page if your administrator did not configure this item using the command line interface (CLI).

4) Save your changes: click Apply or OK. Apply saves your changes. OK saves your changes and displays the previous page.

To exit without saving, select another page or click Cancel to display the previous page.

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2.3 Addresses

Use this menu item on the User – Profile menu to view your phone numbers and other identities that are used to make and receive calls.

Figure 3 User – Addresses

NOTE: A “sip” alias or “Session Initiation Protocol” alias is the Internet equivalent of a phone number for voice communication. It is an advanced communication method that allows voice callers to talk to each other without using a standard 10 digit phone line. Charter Business does not support this calling method at the current time.

On the User – Profile menu page, click Addresses. The User – Addresses page appears.

The following table explains the items on this page:

Phone Number (Read-only) Your phone number. 3015551000 Activation Status (Read-only) The activation status of the

assigned phone number is displayed to the right of the number. The activation status is either “Activated” or

“Not Activated”. The status is not shown if the phone number is set to “None”.

Once your number is activated your phone (device) can be used to place calls; log in to the voice portal, receive voice messages, and so on.

Activated

Extension (Read-only) Your extension. 1234

Aliases (Read-only) Up to three valid aliases to be used for URL dialing and other services.

[email protected] Or

sip: 3015551000@

broadsoft.com

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1) To display the previous page, click OK. The User – Profile menu page appears.

2.4 Passwords

Use this menu item on the User – Profile menu page to reset your password.

Figure 4 User - Passwords 2.4.1 Reset Your Password

Use this procedure to reset your web access (Online Control Panel) or voice portal password.

1) On the User – Profile menu page, click Passwords. The User – Passwords page appears.

2) Click the button to indicate which password you are changing. To change the

password that gets you into the Online Control Panel, click Set web access password.

To change the password for your voice messaging/voice portal/voicemail options, click Set portal password.

3) Type your current password. Type the password exactly as you do when logging into the system, including capitalization. The password does not appear as you type on the keyboard; * appears for each character typed, for example, ******.

4) Type the new password. Enter the password exactly as you do when logging into the system, including capitalization. Web access passwords are alphanumeric

combinations that must begin with a character. Portal passwords are numeric characters only. The password does not appear as you type on the keyboard; * appears for each character typed, for example ******.

5) Type the new password again. Re-type the new password exactly as it was typed the first time, including capitalization.

6) To save your changes, click Apply or OK. Apply saves your changes. OK saves your changes and displays the previous page.

2.5 Holiday Schedule

Use this menu item on the User – Profile menu page to create and manage custom holiday schedules.

The User – Holiday Schedule page is a list page that contains an advanced search. The advanced search lets you define specific search criteria to narrow your search and display

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a manageable list. For more information on defining search criteria, see the Online Control Panel Getting Started Guide.

Personal holiday schedules are used to configure the following services: Call Forwarding Selective, Call Notify, , Priority Alert, Selective Call Acceptance, Selective Call Rejection, and Sequential Ring.

Figure 5 Holiday Schedule

NOTE: The group holiday schedules are also shown on your Holiday Schedule page. Only a group administrator may edit/delete/create group level holiday schedules.

2.5.1 Add a Schedule

Use this procedure to add a personal holiday schedule.

1) On the User – Profile menu page, click Holiday Schedule. The User – Holiday Schedule page appears.

2) Click Add. The User – Holiday Schedule Add page appears.

The holiday schedule is composed of holiday entries that include the holiday schedule name, the start date, and the end date. You can include up to twenty holidays in one schedule.

3) Type the name of the holiday schedule in the Holiday Schedule Name text box.

4) Type the name of the holiday that you want to give to the holiday entry.

5) For the Start Date box, either select the holiday start date using the calendar icon displayed next to the box or type the date in the required format (mm/dd/yyyy).

6) Optionally (if the holiday is more than a day long), enter the holiday end date: either select the date using the calendar icon displayed next to the box or type the date in the required format (mm/dd/yyyy).

7) Repeat steps 4 through 6 for each entry to add to the schedule.

8) To save your changes and display the previous page, click OK.

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Figure 6 Holiday Schedule – Holiday Schedule Add 2.5.2 Modify or Delete a Holiday Schedule

Use this procedure to modify or delete a holiday schedule.

Figure 7 Holiday Schedule – Holiday Schedule Modify

1) On the User – Profile menu page, click Holiday Schedule. The User – Holiday Schedule page appears.

2) Click Edit in the row for the holiday schedule you want to modify or delete. The User – Holiday Schedule Modify page appears.

3) To delete a holiday schedule, click Delete. The schedule is deleted and the User – Holiday Schedule page appears.

WARNING: This action cannot be undone. Once you click Delete, the schedule is permanently deleted.

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4) To modify the schedule, change the information as required.

2.6 Time Schedule

Use this menu item on the User – Profile menu page to:

 Add a Schedule

 Modify or Delete a Time Schedule

The User – Time Schedule page is a list page that contains an advanced search. The advanced search lets you define specific search criteria to narrow your search and display a manageable list. For more information on defining search criteria, see the Online Control Panel Getting Started Guide.

Personal time schedules are used to configure the following services: , Selective Call Forwarding, Call Notify, , Priority Alert, Selective Call Acceptance, Selective Call Rejection, and Sequential Ring.

Figure 8 User – Time Schedule

NOTE: The group time schedules are also shown on your Time Schedule page. Only a group administrator may edit/delete/create group level Time Schedules.

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2.6.1 Add a Schedule

Use this procedure to add a personal schedule.

Figure 9 Time Schedule – Time Schedule Add

1) On the User – Profile menu page, click Time Schedule. The User – Time Schedule page appears.

2) Click Add. The User – Time Schedule Add page appears. The time schedule is composed of call entries that include the day of the week, the start time, the end day, and the end time.

3) Type the name of the schedule in the Time Schedule Name text box.

4) From the Start Day drop-down list, select the day to start the entry.

5) Type the start time, and select “AM” or “PM” from the drop-down list (if required by the time format).

6) From the End Day drop-down box, select the end day of the entry.

7) Type the end time, and select “AM” or “PM” from the drop-down list (if required by the time format).

8) Repeat steps 4 through 6 for each entry to add to the schedule.

2.6.2 Modify or Delete a Time Schedule

Use this procedure to modify or delete a time schedule.

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Figure 10 Time Schedule – Time Schedule Modify

1) On the User – Profile menu page, click Time Schedule. The User – Time Schedule page appears.

2) Click Edit in the row for the entry. The User – Time Schedule Modify page appears.

3) To remove the time schedule click Delete. The entry is deleted and the User – Time Schedule page appears.

WARNING: This action cannot be undone. Once you click Delete, the schedule is permanently deleted.

4) To modify, change the information as required.

2.7 Call Policies

Use this menu item on the User – Profile page to configure Call Policies.

The Connected Line Identification Presentation (COLP) service is used to maintain the privacy of the connected line identity for the destination of a redirected call. This allows users who forward their calls to a personal number (for example, a mobile phone) to (optionally) keep this number private and use their business number as a connected line identity. This service is also applicable to other call redirection services such as Hunt Groups, where the pilot number can be delivered as a connected line identity instead of the agent’s number.

The Connected Line Identification Privacy on Redirected Calls option can be set to a value of “No privacy”, “Privacy for external calls”, or “Privacy for all calls”. The default value is

“No privacy”.

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Figure 11 User – Call Policies

1) On the User – Profile menu page, click Call Policies from the Advanced menu. The User – Call Policies page appears.

2) Select the privacy setting for Connected Line Identification Privacy on Redirected Calls.

3) For Connected Line Identification Privacy on Redirected Calls, select one of the following options:

 No Privacy – This is the default value. When set to this option, the redirecting party allows the Connected Line Identification Presentation (COLP) of the redirect destination to be sent to the remote party.

 Privacy for External Calls – When this option is selected, the redirecting party allows the COLP of the redirect destination to be sent to the remote party only when the remote party is in the same group/enterprise as the redirecting party.

If the remote party is not in the same group/enterprise as the redirecting party (in other words, is viewed as a network subscriber), then the COLP sent to the remote party is the COLP of the redirecting party, and not the COLP of the redirect destination.

 Privacy for All Calls – When this option is selected, the redirecting party never allows the COLP of the redirect destination to be sent to the remote party. The COLP sent to the remote party is always the COLP of the redirecting party, and not the COLP of the redirect destination.

2.8 Privacy

The Privacy service allows you to exclude yourself from group and enterprise directory listings. You can also select members in an enterprise or group who are allowed to monitor your phone status. These selected members can view your phone status even if you enable phone status privacy.

2.8.1 Customize Privacy

Use this menu item on the User – Profile page to configure the Privacy service.

By default, all user names and numbers appear in group and enterprise directory listings.

These listings are accessible via the User – Utilities menu and the Call Manager

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Group/Enterprise tab. The Profile – Privacy menu page allows you to eliminate your name from these directory listings.

NOTE: The Privacy service hides your name and number from other users in your own group/enterprise and from group administrators. It does not hide it in Lightweight Directory Access Protocol (LDAP) listings or Outlook listings, nor does it remove it from people’s personal directories.

The User – Privacy page is a list page that contains an advanced search. The advanced search lets you define specific search criteria to narrow your search and display a

manageable list. For more information on defining search criteria, see the Online Control Panel Getting Started Guide.

Figure 12 User – Privacy

1) On the User – Profile menu page, click Privacy from the Advanced menu. The User – Privacy page appears.

2) To turn on your privacy status, select Enable Directory Privacy. This prevents the users in your group or enterprise from seeing your phone status. With privacy enabled, when another user does a directory listing, your name and information do not appear. With privacy disabled, your name appears as usual.

3) To exclude yourself from phone status monitoring, select Phone Status Privacy.

4) To add users, move users from the Available Users column to the Assigned Monitors column.

 In the Available Users column, select the users. You can select some or all of the items in a column. Item names are listed in alphabetical order. To select several items in sequential order, click the first name, hold down the SHIFT key on the keyboard, and click the last name. To select several items, but not in a particular order, click the names while holding down the CTRL key on the keyboard.

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 To add the selected users to the display, click Add >. To move all users (unselected) at once, click Add All >>.

5) To remove users from the display, move users from the Assigned Monitors column to the Available Users column.

 In the Monitored Users column, select the users.

 To remove the selected users from the display, click Remove <. To move all users (unselected) at once, click Remove All <<.

NOTE: The Add > and Add All >> buttons always move items from a column on the left to a column on the right. The Remove < and Remove All << buttons always move items from a column on the right to a column on the left.

6) Save your changes. Click Apply or OK. Apply saves your changes. OK saves your changes and displays the previous page.

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3 Incoming Calls

Use the User – Incoming Calls menu page to manage incoming calls, for example, call forwarding or screening your calls.

Figure 13 User – Incoming Calls

The following list of menu items includes all existing functions and services, although you may not see all of them on your User −Incoming Calls menu page. Your User – Incoming Calls page displays menu items that you can use only if such items have been assigned to them. Contact Charter Business Customer Care to have additional functions or services added to your account.

The User – Incoming Calls menu page contains these menu items:

 Basic menu

This menu displays menu items that all users can use:

 Anonymous Call Rejection

 Calling Name Retrieval

 Call Forwarding Always

 Call Forwarding Busy

 Call Forwarding No Answer

 Call Forwarding Not Reachable

 Do Not Disturb

 Call Notify

 External Calling Line ID Delivery

 Internal Calling Line ID Delivery

 Advanced services

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This menu displays the menu items that users can use only if such functions have been assigned to them:

 Alternate Numbers

 Call Forwarding Selective

 Priority Alert

 Selective Acceptance

 Selective Rejection

 Sequential Ring

 Simultaneous Ring

3.1 Access Incoming Calls Menu

To access the User – Incoming Calls menu page, click Incoming Calls in the Options list.

3.2 Anonymous Call Rejection

3.2.1 Turn Anonymous Call Rejection On and Off

Use this menu item on the User – Incoming Calls page to turn Anonymous Call Rejection on and off. The Anonymous Call Rejection service allows you to reject calls from callers who have blocked the identification of their phone numbers.

Figure 14 Incoming Calls – Anonymous Call Rejection

1) On the User – Incoming Calls menu page, click Anonymous Rejection. The User – Anonymous Call Rejection page appears.

2) For Anonymous Call Rejection, check On. To turn it off, check Off. When on, Anonymous Rejection rejects calls from callers who have chosen to block the identification of their phone numbers. The caller hears a message notifying that his/her call is being rejected.

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3.3 Calling Name Retrieval

3.3.1 Turn Calling Name Retrieval On and Off

Use this menu item on the User – Incoming Calls page to turn Calling Name Retrieval on and off. The Calling Name Retrieval service allows you to retrieve the names of callers from the network.

Figure 15 Incoming Calls – Calling Name Retrieval

1) On the User – Incoming Calls menu page, click, Calling Name Retrieval. The User – Calling Name Retrieval page appears.

2) To enable Calling Name Retrieval, check On. To disable it, check Off.

If any of the following services are configured, Call Name Retrieval does not retrieve the caller’s information:

 Anonymous Call Rejection

 Call Forwarding Busy

 Call Forwarding Always

 Call Forwarding Selective

 Do Not Disturb

 Selective Call Acceptance

 Selective Call Rejection

 Incoming Plan

 Lawful Intercept Terminator Service

 Intercept User Service

 CPL Service

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3.4 Call Forwarding Always

3.4.1 Turn Call Forwarding Always On and Off

Use this menu item on the User – Incoming Calls page to turn Call Forwarding Always on and off. The Call Forwarding Always service allows you to redirect all your calls to another number.

NOTE: If access to Call Manager is included with your service, you can access the Call Forwarding Always page by clicking the CFA link on your Call Manager page. When the CFA is activated, this service is on. When it is not activated, it is off. As well, you can access Call Forwarding Always from the Voice Portal service.

Figure 16 Incoming Calls – Call Forwarding Always

1) On the User – Incoming Calls menu page, click Call Forwarding Always. The User – Call Forwarding Always page appears.

2) To enable Call Forwarding Always, check On. To disable it, check Off.

3) Type the number or SIP-URI address to forward your calls to in the Calls Forward to text box (dashes, parentheses, or spaces are not necessary). If this number is not one assigned to the group, type the complete number: +<country code> <national number>. For example, “+1” must precede long distance calls within the U.S. This is required information when the service is on. The text box must be populated with a valid phone number.

NOTE: You can enter feature access codes and speed codes in addition to phone numbers and extensions with this service.

4) To cause a short ring burst to be played at your office phone when a call is forwarded, check Play Ring Reminder when a call is forwarded.

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NOTE: You can modify this information at any time. Remember to save your changes.

3.5 Call Forwarding Busy

3.5.1 Turn Call Forwarding Busy On and Off

Use this menu item on the User – Incoming Calls page to turn Call Forwarding Busy on and off. The Call Forwarding Busy service allows you to redirect your calls to another number or SIP-URI when you are engaged in a call.

Figure 17 Incoming Calls – Call Forwarding Busy

1) On the User – Incoming Calls menu page, click Call Forwarding Busy. The User – Call Forwarding Busy page appears.

2) To enable Call Forwarding Busy, check On. To disable it, check Off.

3) Type the number or SIP-URI to forward your calls to in the Calls Forward to text box (dashes, parentheses, or spaces are not necessary). If this number is not one assigned to the group, type the complete number: +<country code> <national number>. For example, “+1” must precede long distance calls within the U.S. This is required information when the service is on. The text box must be populated with a valid phone number.

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3.6 Call Forwarding No Answer

3.6.1 Turn Call Forwarding No Answer On and Off

Use this menu item on the User – Incoming Calls page to turn Call Forwarding No Answer on and off. The Call Forwarding No Answer service allows you to redirect your calls to another number or SIP-URI when you do not answer after a certain number of rings.

NOTE: Other services, such as Messaging, share this setting and if it is changed in one service, that change affects all other services.

Figure 18 Incoming Calls – Call Forwarding No Answer

1) On the User – Incoming Calls menu page, click Call Forwarding No Answer. The User – Call Forwarding No Answer page appears.

2) To enable Call Forwarding No Answer, check On. To disable it, check Off.

3) Type the number or SIP-URI address to forward your calls to in the Calls Forward to text box (dashes, parentheses, or spaces are not necessary). If this number is not one assigned to the group, type the complete number: +<country code> <national number>. For example, “+1” must precede long distance calls within the U.S. This is required information when the service is on. The text box must be populated with a valid phone number.

4) From the Number of rings before forwarding drop-down list, select the number of rings before forwarding.

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3.7 Call Forwarding Not Reachable

3.7.1 Turn Call Forwarding Not Reachable On and Off

Use this menu item on the User – Incoming Calls page to turn Call Forwarding Not Reachable on and off. The Call Forwarding Not Reachable service allows you to forward all your incoming calls to a different phone number or SIP-URI when the Charter Business hardware device is not accessible by the Charter Business Phone network for any reason.

Note that the address (phone number or SIP-URI) you forward your calls to, must be permitted by your Outgoing Calling Plan. You can also set the phone number or SIP-URI to forward to, using a feature access code via the voice portal.

NOTE: Other services, such as Messaging, share this setting and if it is changed in one service, that change affects all other services.

Figure 19 Incoming Calls – Call Forwarding Not Reachable

1) On the User – Incoming Calls menu page, click Call Forwarding Not Reachable.

The User – Call Forwarding Not Reachable page appears.

2) To enable Call Forwarding Not Reachable, check On. To disable it, check Off.

3) Type the number or SIP-URI address to forward your calls to in the Calls Forward to phone number/SIP-URI text box (dashes, parentheses, or spaces are not necessary).

If this number is not one assigned to the group, type the complete number: +<country code> <national number>. For example, “+1” must precede long distance calls within the U.S. This is required information when the service is on. The text box must be populated with a valid phone number.

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3.8 Call Notify

Use this menu item on the User – Incoming Calls page to:

 Activate or Deactivate a Call Notify Entry

 Add a Call Notify Entry

 Modify or Delete a Call Notify Entry

The Call Notify service allows you to receive an e-mail notification when you receive a call.

3.8.1 Activate or Deactivate a Call Notify Entry

Use this procedure to activate or deactivate an existing Call Notify entry. The entry specifies the e-mail where a message is to be sent to notify you of an incoming call during a specific time schedule when it is activated. No notification is sent to an entry that is deactivated.

Figure 20 Incoming Calls – Call Notify

1) On the User – Incoming Calls menu page, click Call Notify. The User – Call Notify page appears.

2) Check the Active check box beside the selection to activate. To deactivate this selection, uncheck the Active check box.

NOTE: The Call Notify service is dependent on the Calling Line ID (external and internal) services. If Calling Line ID is not enabled, the caller’s name and number are not included in the Call Notify e-mail.

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3.8.2 Add a Call Notify Entry

Use this procedure to add an e-mail address where you want to receive notification of an incoming call.

Figure 21 Call Notify – Call Notify Add

2) Type the e-mail address to send the notification to in the Send e-mail to text box.

3) Click Apply to save your changes.

4) Click Add. The User – Call Notify Add page appears.

5) In the * Description text, type a description of the phone numbers in this selection.

6) Check Notify to receive a notification for calls that satisfy the criteria specified in this entry, or check Do not notify if you do not want to receive a notification for call that satisfy the criteria specified in this entry.

7) Select the time schedule to use this service from the drop-down list.

8) Select the holiday schedule to use this service from the drop-down list.

NOTE: Define your time schedules on the User - Time Schedule page and define your holiday schedules on the User – Holiday Schedule page.

9) Select from the following:

 To receive notifications of calls from any phone number, select Any phone number

 To receive notifications of calls from defined telephone numbers, select Following phone numbers and

 To receive notifications from any private phone number, select Any private number

 To receive notifications of calls from any unavailable phone number, select Any unavailable number

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 To receive notifications of calls from specific phone numbers, enter the numbers you want in the Specific Phone Numbers text boxes. If a number is not one assigned to the group, type the complete number: +<country code> <national number>. For example, “+1” must precede long distance numbers within the U.S.

You can enter up to 12 numbers for this service.

You can use wild cards. The “?” is a wild card that can replace a single digit anywhere in a digit string. A trailing “*” represents a digit string and can only appear at the end of a string containing digits and “?” wild cards. For example, 45055512?4, 450555??34, and 4505?5*, are all valid call entries.

3.8.3 Modify or Delete a Call Notify Entry

Use this procedure to modify or delete a Call Notify entry.

Figure 22 Call Notify – Call Notify Modify

2) Click Edit in the row for the entry. The User – Call Notify Modify page appears.

3) To remove an entry, click Delete. The entry is deleted and the User – Call Notify page appears.

WARNING: This action cannot be undone. Once you click Delete, the instance is permanently deleted.

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3.9 Do Not Disturb

3.9.1 Turn Do Not Disturb On and Off

Use this menu item on the User – Incoming Calls page to turn Do Not Disturb on and off.

The Do Not Disturb service allows you to block your incoming calls.

NOTE: You can access this screen by clicking the DND link on the Call Manager page. When the button to the left of the DND link on the Call Manager is activated, this service is on. When it is not activated, it is off.

Figure 23 Incoming Calls – Do Not Disturb

1) On the User – Incoming Calls menu page, click Do Not Disturb. The User – Do Not Disturb page appears.

2) To activate Do Not Disturb, check On. To deactivate it, check Off.

3) To hear a ring when calls come in when Do Not Disturb is on, check the Play Ring Reminder when a call is blocked check box. A ring reminder is played if this service blocks a call while this check box is checked. To disengage the ring reminder, uncheck the Play Ring Reminder when a call is blocked check box.

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3.10 External Calling Line ID Delivery

3.10.1 Turn External Calling Line ID Delivery On and Off

Use this menu item on the User – Incoming Calls page to turn External Calling Line ID Delivery on and off. The External Calling Line ID Delivery service allows you to view the caller identification of a caller from an external group.

Figure 24 Incoming Calls – External Calling Line ID Delivery

1) On the User – Incoming Calls menu page, click External Calling Line ID Delivery.

The User – External Calling Line ID Delivery page appears.

2) To enable External Calling Line ID Delivery, check On. To disable it, check Off.

3.11 Internal Calling Line ID Delivery

3.11.1 Turn Internal Calling Line ID Delivery On and Off

Use this menu item on the User – Incoming Calls page to turn Internal Calling Line ID Deliver on and off. The Internal Calling Line ID Delivery service allows you to view the caller identification of a caller from within your group.

Figure 25 Incoming Calls – Internal Calling Line ID Delivery

1) On the User – Incoming Calls menu page, click Internal Calling Line ID Delivery.

The User – Internal Calling Line ID Delivery page appears.

2) To enable Internal Calling Line ID Delivery, check On. To disable it, check Off.

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3.12 Alternate Numbers (Distinctive Ring)

 Turn Distinctive Ring Feature On and Off

 Select Distinctive Ring Pattern

The Alternate Numbers service allows you to have up to ten alternate phone numbers assigned, in addition to your main phone number. You can be reached through any of the phone numbers. The first number is the main or primary phone number, while the

additional ten numbers are your alternate or secondary phone numbers. Each alternate phone number must be a direct inward dialing number (DID) and be authorized/set up by Charter Business.

The activation status of the assigned phone number is displayed in the column to the right of the phone number. The activation status is either “Activated” or “Not Activated”. The status is not shown if the phone number is set to “None”. Once your number is activated, your phone (device) can be used to place calls, log in to the voice portal, receive voice messages, and so on.

For each alternate number, you can associate one of the four ring patterns. All calls to the main number result in the normal ring pattern. Calls to the alternate numbers result in a distinctive ring pattern that corresponds to the number that was used.

If you are busy (and Call Waiting is enabled), an incoming call to the main number results in the usual call waiting tone, while an incoming call to any of the alternate numbers results in a distinctive call waiting tone.

When calls are placed to one of the alternate numbers using the Call Manager, the alternate phone number in addition to the caller’s main number appear.

You can select whether or not a distinctive ring should be provided when a call arrives on an alternate number, or whether the normal ring (pattern 1) should always be used. You can assign one of four ring patterns to an alternate number. The support for a distinctive ring pattern depends on the capability of a user’s device. If the device does not support a distinctive ring pattern, then the normal ring pattern is applied.

NOTE: When someone calls into your Call Manager, the originating number displays AS WELL AS, and (Alternate #) is displayed in parentheses.

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3.12.1 Turn Distinctive Ring Feature On and Off

Use this procedure to enable or disable a distinctive ring for incoming calls on the alternate numbers displayed on this page.

Figure 26 Incoming Calls – Alternate Numbers

1) On the User – Incoming Calls menu page, click Alternate Numbers. The User – Alternate Numbers page appears.

2) To enable Distinctive Ring, check On. To disable it, check Off.

The activation status of the assigned phone number is displayed to the right of the number.

3.12.2 Select Distinctive Ring Pattern

Use this procedure to assign a distinctive ring pattern for each number.

1) On the User – Incoming Calls menu page, click Alternate Numbers. The User – Alternate Numbers page appears.

2) From the Ring Pattern drop-down list, select the ring pattern for the number you want to define. You can select from the following four ring patterns:

 Normal

 Custom Ring 1

 Custom Ring 2

 Custom Ring 3

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NOTE: There are different Call Waiting ring patterns associated with each of the four Alternate Number ring patterns. If the user has the Call Waiting feature assigned and enabled, the Call Waiting ring pattern is based on the Alternate Number ring pattern selected.

3.13 Call Forwarding Selective

The Call Forwarding Selective service allows you to forward incoming calls with criteria that you set (a call entry) to a default phone number, SIP-URI address, or to another number of your choice.

NOTE 1: The criteria for each Call Forwarding Selective call entry can be a list of up to 12 caller phone numbers or digit patterns, or SIP-URI addresses, and a specified time schedule during which the service is active. All criteria for a call entry must be satisfied for the call to enter Call Forwarding Selective (phone number and day of week and time of day). Otherwise, the call does not activate the service.

NOTE 2: You can enter feature access codes and speed codes in addition to phone numbers and extensions with this service.

Use the following procedures to configure the Call Forwarding Selective service and manage call entries.

 Set the Default Forwarding Number

 Add a Call Forwarding Selective Call Entry

 Modify or Delete a Call Forwarding Selective Entry

 View, Activate, Deactivate Call Forwarding Selective Call Entries

3.14 Set the Default Forwarding Number

Use this procedure to set the default forwarding number or SIP-URI address.

Figure 27 Incoming Calls − Call Forwarding Selective

1) On the User – Incoming Calls menu page, click Call Forwarding Selective. The User – Call Forwarding Selective page appears.

2) In the *Default Calls Forward to phone number/SIP-URI text box, type the phone number or SIP-URI address that you want to be your default forwarding number. This is required information.

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3) To associate a sound (a short burst of rings) with the delivery of forwarded calls, click to select Play Ring Reminder when a call is forwarded.

4) All calls you specify go to the default number or SIP-URI address unless you specify a different forwarding number or SIP-URI address. To specify a different forwarding number or SIP-URI address, see section 3.14.1 Add a Call Forwarding Selective Call Entry. You can enter feature access codes and speed codes in addition to phone numbers and extensions with this service.

5) To add an entry to specify criteria for callers whose numbers you want forwarded, see section 3.14.1 Add a Call Forwarding Selective Call Entry.

3.14.1 Add a Call Forwarding Selective Call Entry

Use this procedure to add a Call Forwarding Selective entry, which allows you to specify the calls that should be forwarded and the time schedule when you would like calls forwarded. If you need more than twelve numbers or more distinct time or holiday periods, you can create multiple call forwarding selective entries.

Figure 28 Call Forwarding Selective – Call Forwarding Selective Add

1) On the User – Incoming Calls menu page, click Call Forwarding Selective. The User – Call Forwarding Selective page appears.

2) Click Add. The User – Call Forwarding Selective Add page appears.

3) In the *Description text box, type a name for the entry you are adding.

4) For the Forward to parameter, choose from the following options:

 Use Default Forward phone number/SIP-URI

 Forward to another phone number/SIP-URI and type in the number or SIP-URI address you want to use as your forwarding number or SIP-URI address

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 Do not forward

5) From the Selected Time Schedule drop-down list, choose the time schedule during which you want calls forwarded to the specified callers.

6) From the Selected Holiday Schedule drop-down list, choose the holiday schedule during which you want calls forwarded to the specified callers.

NOTE: Define your time schedules on the User – Profile −Time Schedule page and define your holiday schedules on the User – Profile −Holiday Schedule page. If you have not set any time schedules, your choices are “Every Day All Day” and any group time or holiday schedules that your group administrator has set.

7) Specify the incoming calls for which the service applies:

 To have calls from any phone number forwarded to the number or SIP-URI address you specified and at the time you specified, select Any phone number.

 To have calls from defined telephone numbers forwarded, select Following phone numbers and

 To have calls from any private phone number forwarded, select Any private number.

 To have calls from any private phone number forwarded, select Any unavailable number.

 To have calls from any unavailable phone number forwarded, select Any unavailable number.

 To have calls from specific phone numbers forwarded, enter these phone numbers in the Specific phone numbers text boxes. If a number is not one assigned to the group, type the complete number: <country code> <national number>. You can enter up to twelve numbers for an entry. You can add more numbers by creating another entry with the same forwarding number.

You can use wild cards. The “?” is a wild card that can replace a single digit anywhere in a digit string. A trailing “*” represents a digit string and can only appear at the end of a string containing digits and “?” wild cards. For example, 45055512?4, 450555??34, and 4505?5*, are all valid call entries.

To modify criteria in an entry, see section 3.14.2 Modify or Delete a Call Forwarding Selective Entry.

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3.14.2 Modify or Delete a Call Forwarding Selective Entry

Use this procedure to modify or delete a Call Forwarding Selective entry.

Figure 29 Call Forwarding Selective – Call Forwarding Selective Modify

1) On the User – Incoming Calls menu page, click Call Forwarding Selective. The User – Call Forwarding Selective page appears.

2) Click Edit on the right of the row for the entry. The User – Call Forwarding Selective Modify page appears.

3) To remove and entry, click Delete. The entry is deleted and the User – Call Forwarding Selective screen appears.

WARNING: This action cannot be undone. Once you click Delete, the instance is permanently deleted.

NOTE: Highlight the text box you wish to change and type over the highlighted entry. Do not use the Delete button on the page to clear a box. The Delete button permanently deletes all information for the entry on the page.

3.14.3 View, Activate, Deactivate Call Forwarding Selective Call Entries

Use this procedure to view all call entries and activate and deactivate one or more call entries.

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Figure 30 Incoming Calls − Call Forwarding Selective (View)

1) On the User – Incoming Calls menu page, click Call Forwarding Selective. The User – Call Forwarding Selective page appears.

2) To view the call entries you have configured, look at the call entries at the bottom of the page. Call entries you have configured are automatically active.

 To see all details of an entry, click on Edit. The Call Forwarding Selective Modify page appears with the selected entry criteria displayed.

 Click OK to return to the Call Forward Selective page.

3) To activate an entry on the Call Forward Selective page, click on the Active check box to select it.

4) To deactivate an entry on the Call Forward Selective page, click on the Active check box to deselect it.

5) To save your changes and display the previous page, click Apply or OK.

3.15 Priority Alert

The Priority Alert service allows you to specify the time schedule and/or holiday schedule when you would like a priority alert to occur. Also, you can make a priority alert to occur when only specified numbers call or all external numbers call. If you need more than 12 numbers or more distinct time or holiday periods, you can create multiple priority alert entries.

 Activate or Deactivate a Priority Alert

 Add a Priority Alert

 Modify or Delete a Priority Alert

The Priority Alert service also allows you to assign a distinctive ring to certain selected incoming calls.

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The following table provides an explanation of each item on the Incoming Calls – Priority Alert page:

Item Description

Description Description of the instance of the selected call type.

Priority Alert Specifies whether priority alert should be sent for the entry.

Calls from Phone numbers assigned to the instance of the selected call type.

3.15.1 Activate or Deactivate a Priority Alert

Use this procedure to set or deactivate an existing priority alert.

Figure 31 Incoming Calls – Priority Alert

1) On the User – Incoming Calls menu page, click Priority Alert. The User – Priority Alert page appears.

2) Check the Active check box beside the selection to activate. If a check mark displays in the Active column, the corresponding priority alert is active. To deactivate an active priority alert, uncheck the check box.

Online Control Panel User Guide. Document Version 1.0