Applications in i-Login

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Applications in i-Login

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Agenda

Topic

Presented By

Duration

• Business Issues Melissa Bradford 10 minutes

• Technical Architecture Dave Beus 10 minutes

• Development Dan Kerby 10 minutes

• Real World Application Nathan Stufflebeam 10 minutes

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Landscapes

80 48

19 10

9 5

0 50 100 150 200

Applications at Novell

Factoids

• 5,810 people in Novell’s workforce

• 117 offices; 56 in the Americas, 61 in 33 countries outside the Americas • Workforce per site: 1 – 2,500

• 40% of Novell’s workforce is working outside the office

Apptoids

• 171 applications; 162 hosted at Novell

• client/server, web, utility, desktop, hosted and reporting tools

• 45,000+ identities

• Applications per User: 8

• Users per application: 1 - 5,810

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Challenges – Business Inflections

• Mobile workforce

– 2,900 people travel (50%); 2,300 work outside the office; 850 users of VPN; 800 users of local dial-up; 500 users of UUNet

• More distributed workforce

– Worldwide office locations, out of office, travelers, commuters, etc.

• More cross-organizational workforce

– Reduction in headcount, increase in cross-organizational functions

• Declining expense model vs. increase in cost

– $5,500 increase in cost per remote user (CIO magazine) – $85M -> $74M -> $59M -> …

• Increasing service expectation

– Technology improvements, user sophistication

• Speed

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IS&T’s Response

• Accelerate Applications in the Net

• Result/Benefit:

• Cost Reduction

• Productivity Increase • COI

10 Rules of a Service

1. Provides a business benefit 2. Automatically provisioned 3. Available in the net

4. Hides complexity from the consumer 5. Provides self-administration capabilities 6. Accessible from multiple internet clients 7. Provides the consumer a choice

8. Customer consumes and pays by usage 9. Managers see usage, cost and behavior 10. Managed, measured, and monitored

10 Rules of a Service

1. Provides a business benefit 2. Automatically provisioned 3. Available in the net

4. Hides complexity from the consumer 5. Provides self-administration capabilities 6. Accessible from multiple internet clients 7. Provides the consumer a choice

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Cost Reduction Benefits

• Decreased dependency on dedicated circuits – the Internet Office project is driving down the cost of connectivity

• Current savings- $20,000/month

• Q4 planned savings - $120,000/month

• Decreased expense for application deployment

• Example – CPP

– Deployed to 120 servers world-wide – Deployed five times a year

– Cost to deploy - $25 K / yr (.25 FTE)

• Extended Life of Legacy Applications

• CPP – Quote to redo CPP as web-app - $250k

• Simplify Administration

• Single / central deployment

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Productivity Benefits

• Auto Provisioning

• Access the applications necessary to perform cross-organizational job functions

• Identity Management

• Access applications based upon user rights

• Increased availability/accessibility

• Find applications where you need them

• Increased speed

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COI - Change on Investment

• Because information is available

• Premium Support Engineers (PSE) – can access Vantive from a customer’s site

• Virtual office culture shift

• Your office can follow you around the world

• Lift offs - device independence

• More types of devices (Windows CE, I-PAC)

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User Experience

Desktop Depot

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User Experience

Desktop Depot

Application

C

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t/

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RDP (Remo

te Desktop

Protocol)

RDP (Port 80,443)

A ut he nt_ic at_e Application C lie nt_/S er ve_r Lice nse Trac king Appl icatio

n SS O

User Pro

file

Term . Ser

ver S SO Internet

How it works …

Application Delivery

ProLiant Rack

Terminal Server Farm

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How it works …

Automatic Provisioning (ZDS)

ProLiant Rack

TerminalServer Farm

In The Net

Position:Manager Dept: IS&T Cost Cntr: 40029

Local: PRV-H122 Right to Use

(Access to software)

Capability to Use

(Access to data) Workforce Tree Wor kflo w Services Tree DirXML DirXML

Softwa_{re Acc}

ess Rig_hts

New Hire/Job Change

Application

Appli catio

n Acc ount

Acc ess

Legacy App Account Creation Methods

1. DirXML 2. WorkFlow 3. Auto Incident

Create Account Acco

unt R

eque_st LD

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Software

Management De

ploy / Uni

nsta ll Sof

twar e

Add / Remove Software Ima_ges

Application Software & Licenses

A d d/ U pd at e R eq u es t

How it works …

Administration/Maintenance

ProLiant Rack

Terminal Server Farm

IT Admin

Maintenance Tasks

1. Power Cycle Terminal Servers 2. Mark server as unavailable 3. Mark server as available

4. Configure Load Balancing/Fault Tolerance 5. Etc…

Schedu le Main

tenanc e

Perform Automated Maintenance

Terminal Server Maintenance

License Management

Add / R_emove

Licen_ses

Terminal Server Monitoring

Terminal Server Health Alerts

The LINK

Notif icatio

n & R epor

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Novell Products Status

• Complete (currently delivering legacy applications to the internet over terminal services):

• OnDemand • DeFrame

In Process (available May 31) • User Profiles

• File saving to local device • Printing to IPP printer

• Application SSO (single sign on) • LDAP authentication

• OnDemand Gadget

• Proxy of RDP client using Ichain using port 3389 • Fault Tolerance

• To be Delivered (Available Fall)

• Graded Authentication • License Tracking

• Scheduled Maintenance

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Real World Application

• Hyperion and EMS applications

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Finance Overview

Novell Corporate Consolidation

Source data (GL's) Regions

Novell Orem Campus Fluent FSC

Novonyx Ukiah Non-Utah Customers access data via Innerweb/ Citrix

WP Intl. NIRE connections, or in the future, through NOVA

Soft Solutions Just On Volera* Novetrix*

Austria Hungary

Belgium Norway

Czech Republic Poland

Denmark Russia Utah Customers access directly

Finland Sweden against the Hyperion Server

Germany, ESC Switzerland

France South Africa

Israel Spain

Italy Turkey

Portugal

Argentina Panama

Brazil Peru

Chile Puerto Rico

Colombia Uruguay

Mexico Venezuela

Australia Malaysia China New Zealand Hong Kong Singapore

India (Onward) Taiwan

India (IDC) Thailand

Japan Philippines Korea

Canada

red = Oracle Ledger black = non-Oracle Ledger

Blue = Platinum Ledger

*Pending

Ireland NESL

UK Netherlands

NSIL Dubai

Edinburgh

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Initiative

8 10 62

15 14 19

4

15

10

3 6

1 2

2

0% 20% 40% 60% 80% 100%

Client Server Web Utility Desktop Hosted Reporting Tool

Applications in i-login

In i-login In Process Not Yet Scheduled Not in Plan

Goal:

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