708P88624 09/06
Service Manual
708P88624
PHASER 3124
PHASER 3125
09/06 PHASER 3124 / PHASER 3125 708P88624
September 2006 Prepared by: Xerox Europe,
Global Knowledge & Language Services, Enterprise Centre,
P.O. Box 17, Bessemer Road, Welwyn Garden City, Hertfordshire,
AL7 1BU, England.
© Copyright 2006 by Xerox Ltd.
Xerox, and all identifying numbers used in connection with the Xerox products mentioned in this publication are registered trademarks of Xerox. Other company trademarks are also acknowl-edged.
NOTICE
While every care has been taken in the preparation of this manual, no liability will be accepted by Xerox Europe arising out of any inaccuracies or omissions.
All service documentation is supplied to Xerox external customers for informational purposes only. Xerox service documentation is intended for use by certified, product trained service per-sonnel only. Xerox does not warrant or represent that it will notify or provide to such customer any future change to this documentation. Customer performed service of equipment, or modules, components or parts of such equipment may affect whether Xerox is responsible to fix machine defects under the warranty offered by Xerox with respect to such equipment. You should consult the applicable warranty for its terms regarding customer or third-party provided service.
PHASER 3124 / PHASER 3125 09/06 i
Introduction
Precautions ... iii Health and Safety Incident Reporting...x
1. Service Call Procedures
Section Contents ... 1-1
2. Repair Analysis Procedures
Section Contents ... 2-1
3. Image Quality
Section Contents ... 3-14. Repairs/Adjustments
Section Contents ... 4-15. Parts List
Section Contents ... 5-16. General Procedures/Information
Section Contents ... 6-17. Wiring Data
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1. Service Call Procedures
SCP 1 Service Call Actions ...1-3 SCP 2 Final Actions ...1-4
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PHASER 3124 / PHASER 3125 09/06 1-3
SCP 1 Service Call Actions
Procedure
Throughout this manual, observe the following Warnings:
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
WARNING Do not touch the fuser while it is hot.
WARNING
Take care during this procedure. Sharp edges may be present that can cause injury.
1. Take note of symptoms or error messages.
2. Ask the operator to describe or demonstrate the problem. 3. Make sure that:
• The power cord is connected to the wall outlet and to the machine. • All cables are connected correctly.
4. If available, check the machine service log book for any previous actions that may be relevant to the call.
5. Review any defective print or copy samples. 6. Perform ‘1 Initial Checks RAP’.
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SCP 2 Final Actions
Final Actions are used to evaluate the total operation of the system and to identify the actions re-quired to complete the service call.
Procedure
• Exercise the machine in all modes.
• Make a proof copy or print of a customer document.
• If any of the customers selections were changed, return them to the customers preferred set-tings.
• Mark off any hardware/software options and modifications installed and/or enabled in the Service Log book.
• At the first service and at any subsequent service where changes are made or options are added, print the configuration report and store it with the machine log book. Discard any pre-vious versions of the configuration report.
• Remove and destroy any copies of test patterns.
• Complete the machine service log book, refer to GP 12 Service Log.
• Ensure the machine and service area are clean before leaving the customer premises. • Provide customer training if required.
PHASER 3124 / PHASER 3125 09/06 2-1
2. Status Indicator RAPs
1 Initial Checks RAP ...2-3 2 JAM 0 RAP ...2-6 3 JAM 1 RAP ...2-7 4 JAM 2 RAP ...2-8 5 Multi-feeding RAP ...2-9 6 Fuser Jam RAP ...2-10 7 Toner Cartridge Jam RAP ...2-11 8 Blinking LED Fault RAP ...2-12 9 Melting Fuser Gear RAP ...2-13 10 Paper Empty RAP ...2-14 11 Cover Open RAP ...2-15 12 Faulty Motor RAP ...2-16 13 No Power RAP ...2-17 14 Bad Software Environment RAP ...2-18 15 Abnormal Printing RAP ...2-20 16 Spool Error RAP ...2-21
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PHASER 3124 / PHASER 3125 09/06 2-3
1 Initial checks RAP
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Basic Check List
1. Check the power.• Do the motors or other components initialize (listen for the main motor, fan and LSU, PL 1 sounds)?
--> If not or there are none of the normal startup sounds, check the cable, switch, SMPS and/ or HVPS, PL 1.
--> Does the wall socket work? 2. Check the online LED
• Refer to Table 1.
Table 1: LED Status Description
LED Status Description
Error Red On • A paper jam has occurred. Refer to clearing paper jams, GP 6. • The front cover or exit cover is open, PL 1. Close the relevant
cover/covers.
• The paper tray, PL 1 is empty. Load paper in the tray.
• The printer has stopped printing due to a major system error. • The toner cartridge, PL 1 is not installed. Install the toner cartridge. Blinking • An error has occurred and the printer is waiting for the error to be
cleared. When the problem is cleared, the printer resumes • printing.
• The toner cartridge, PL 1 is depleting. Order a new toner cartridge. The print quality can be temporarily improved by redistributing the toner.
• The toner cartridge, PL 1 is exhausted. Install a new toner car-tridge.
• The toner cartridge, PL 1 has expired. Install a new toner cartridge. • Refer to RAP 8.
Online Green On • The printer is in power save mode.
• The printer is online and ready to receive data from the computer. Blinking • If the LED is blinking slowly, the printer is currently receiving data
from the computer.
2-4 09/06 PHASER 3124 / PHASER 3125 • Does the LED come on?
--> If not, check the power cable, switch, SMPS and/or HVPS, PL 1. --> Does the wall socket work?
--> Check the main PBA and cable harness, PL 1. --> Check for paper jams, refer to GP 6.
3. Check the paper path • Is there a paper jam?
--> Remove any paper fragments caught in the paper path, refer to GP 6. • Paper jam occurs repeatedly at a specific point in the paper path
--> Dismantle the machine and carefully inspect the region where the jam occurs. Check if paper fragments are caught in the fuser, PL 3
4. Print a test page.
• Try printing a test page from a computer.
--> If there is an error, check cables and driver installation. 5. Check the print quality.
• Is there a print quality problem? --> Go to Section 3, Image Quality. 6. Check consumables (toner etc.).
• Using the online key, print a demo page, GP 3.
--> Expected life of various consumable parts, compare this with the figures printed and install new parts as required, GP 4. If necessary, install a new toner cartridge, PL 1.
Initial inspection
1. Check the power.• The machine does not work no matter how long you wait. Is the power switch (machine and wall socket) turned on? Is the power cord connected to the machine correctly? Is the power cord connected to the wall socket correctly? Is the wall socket working?
Is the unit rated at the same voltage as the supply? • Does the fan work when power is turned on?
Check the connectors on the SMPS and/or HVPS, PL 1. Check the fuses on the SMPS and/or HVPS, PL 1.
PHASER 3124 / PHASER 3125 09/06 2-5 2. Check the installation environment.
• Ensure the installation surface is flat, level and free from vibration. If necessary, move the machine.
• Ensure that the temperature and humidity of the surroundings are within specification If necessary, move the machine.
• Ensure that the machine is positioned away from any air conditioning or other heating or cool-ing equipment. Also ensure that it is not positioned in a direct draft from any air conditioncool-ing, fan or open window.
If necessary, move the machine.
• Ensure the machine is not positioned in direct sunlight. If unavoidable, use a curtain to shade the machine.
• Ensure the machine is installed in a clean dust free environment. Move the machine to a clean area if necessary.
• Some industrial or cleaning processes give of fumes which can affect the machine. Move the machine away from this type of air pollution
3. Check the paper type.
• Only use paper which is of suitable quality, weight and size. See the user guide.
4. Check the overall condition of the machine • Clean the paper transport areas.
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2 JAM 0 RAP
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
Paper is not fed from the cassette tray.
Jam 0 occurs when paper feeds into the machine.
Figure 1
Check and Cause Solution
1. Clear any paper jams in the machine. 1. Refer to clearing paper jams, GP 6. 2. Check the surface of the pick-up assembly,
PL 4 for contamination or damage.
2. Clean the pick-up assembly, PL 4 using a soft cloth dampened with IPA (Isopropyl Alco-hol) or water.
3. The main motor, PL 5 may be defective. 3. If the main motor is not working, refer to RAP 14.
4. The solenoid, PL 4 is faulty. 4.Check and install a new solenoid if neces-sary, PL 4.
5. If paper feeds into the printer and Jam 0 occurs, check the feed sensor.
Note: The feed sensor is mounted on the
SMPS, PL 1.
5. Check and install new parts as necessary: • SMPS, PL 1
PHASER 3124 / PHASER 3125 09/06 2-7
3 JAM 1 RAP
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
Paper is jammed in front of or inside the fuser.
Paper is jammed in the exit roller and fuser after passing through the feed sensor actuator.
Figure 2
Check and Cause Solution
1. Clear any paper jams in the machine. 1. Refer to clearing paper jams, GP 6. 2. Paper is jammed in the exit roller and the
fuser, PL 3, after passing through the feed sensor actuator, PL 4, the feed sensor actua-tor may be defective.
2. Check and install new parts as necessary: • Feed sensor actuator, PL 4
• Feed sensor
Note: The feed sensor is mounted on the
SMPS, PL 1. 3.Paper is jammed in front of, or inside the
fuser, PL 3. The feed sensor is defective.
Note: The feed sensor is mounted on the
SMPS, PL 1.
2. Check and install new parts as necessary: • Feed sensor actuator, PL 4
• Feed sensor
Note: The feed sensor is mounted on the
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4 JAM 2 RAP
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
Paper is jammed in front of or inside the fuser.
Paper is jammed in the discharge roller and in the fuser after passing through the feed sensor ac-tuator.
Figure 3
Check and Cause Solution
1. Clear any paper jams in the machine. 1. Refer to clearing paper jams, GP 6. 2. A ‘Concertina’ jam occurs. 2. Clean the surface of the rollers with IPA
(Isopropyl Alcohol) or water. . 3. If paper is completely fed out of the
machine but Jam 2 occurs, the feed sensor is defective.
Note: The feed sensor is mounted on the
SMPS, PL 1.
3. Check and install new parts as necessary: • Feed sensor actuator, PL 4
• SMPS, PL 1
4. If the paper is rolled up in the fuser, PL 3: • The surface of the stripper fingers, PL 3
are contaminated.
• The heat roller and pressure roller, PL 3 are contaminated.
4. Clean the surface of the pressure roller, heat roller, and stripper fingers, PL 3. Install new parts as necessary:
PHASER 3124 / PHASER 3125 09/06 2-9
5 Multi-feeding RAP
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
Multiple sheets of paper are fed at once
Check and Cause Solution
1. Clear any paper jams in the machine. 1. Refer to clearing paper jams, GP 6.
2. Paper is out of specification. 2. Use paper within specification, refer to the User Guide. Recommend the use of good quality ‘long grain’ paper.
3. Friction pad, PL 4 is contaminated with for-eign matter (oil, etc.)
3. Clean using a soft cloth which is dampened with IPA (Isopropyl Alcohol) or water.
Install a new paper path unit, PL 4 if neces-sary.
4. The solenoid, PL 4 may be defective. 4.Check and install new parts as necessary: • Solenoid, PL 4
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6 Fuser Jam RAP
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
Paper is jammed in the fuser.
Check and Cause Solution
1. Clear any paper jams in the machine. 1. Refer to clearing paper jams, GP 6. 2. Contamination of the pressure roller or heat
roller, PL 3.
11.
2. Clean the surface of the rollers with IPA (Isopropyl Alcohol) or water.
3. Damaged stripper fingers, PL 3. 3. If there is a dark background on the docu-ment, refer to IQ 8.
Check the stripper fingers, PL 3. Install a new fuser, PL 3 if necessary.
PHASER 3124 / PHASER 3125 09/06 2-11
7 Toner Cartridge Jam RAP
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
Paper is jammed in the toner cartridge.
Check and Cause Solution
1. Clear any paper jams in the machine. 1. Refer to clearing paper jams, GP 6.
2. Paper is out of specification. 2. Use paper within specification and refer to the User Guide. Recommend the use of good quality ‘long grain’ paper.
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8 LED blinking fault RAP
8A Fuser error
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
All the LEDs on the operator panel are blinking.
8B Scan error
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
1. All LED’s on the OPE panel are blinking.
Check and Cause Solution
1. The fuser gear, PL 3 has melted 1. Refer to RAP 9.
2.The thermistor, PL 3 is damaged 2. Check and install a new Fuser assembly, PL 3 if necessary.
3. The halogen lamp, PL 3 may be defective. 3.Check and install a new Fuser assembly, PL 3 if necessary.
4.The thermostat, PL 3 is damaged. 4. Check and install new parts as necessary: • Fuser assembly, PL 1
Check and Cause Solution
1. The LSU may be defective, PL 1. 1. Check and install a new LSU, PL 1 if nec-essary.
PHASER 3124 / PHASER 3125 09/06 2-13
9 Melting Fuser Gear RAP
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
The fuser gear has melted. .
Check and Cause Solution
1. Problem caused due to an overheated machine.
1. Check and install new parts as necessary: • Fuser assembly, PL 3
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10 Paper Empty RAP
10A False indication error
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
The paper lamp on the operator panel is ON even when paper is loaded in the cassette.
10B No indication error
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
The paper lamp on the operator panel does not come ON when the paper cassette is empty.
Check and Cause Solution
1. The paper empty sensor actuator is dam-aged or bent, PL 2.
1. Check and install a new paper empty sen-sor actuator, PL 2 if necessary.
2. The main PBA, PL 1 may be defective. 2. Check and install a new main PBA, PL 1 if necessary.
Check and Cause Solution
1. The paper sensor actuator is damaged or bent, PL 2.
1. Check and install a new paper sensor actu-ator, PL 2 if necessary.
2. The main PBA, PL 1 may be defective. 2. Check and install a new main PBA, PL 1 if necessary.
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11 Cover open RAP
11A False indication error
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
The ERROR lamp is ON, even when the front cover or exit cover is closed.
11B No indication error
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
The ERROR lamp does not come ON even when the front cover or exit cover is open
Check and Cause Solution
1. The exit cover, PL 1 and/or front cover assembly, PL 1 may be damaged.
1. Check the following parts as necessary: • Exit cover, PL 1
• Front cover, PL 1 • Exit cover open switch. • Front cover open switch.
Note: The exit cover open switch is mounted
on the SMPS, PL 1 while the front cover open switch is mounted on the HVPS, PL 1.
Check and install new parts as necessary: • SMPS, PL 1
• HVPS, PL 1
Check and Cause Solution
1.Check the front cover open switch and exit cover open switch.
Note: The front cover open switch is mounted
on the HVPS, PL 1 while the exit cover open switch is mounted on the SMPS, PL 1.
1. Check and install new parts as necessary: • SMPS, PL 1
2-16 09/06 PHASER 3124 / PHASER 3125
12 Faulty motor RAP
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
The main motor is not working during printing. Therefore, paper does not feed into the printer, re-sulting 'Jam 0'.
Check and Cause Solution
1. The main motor, PL 5 may be defective. 1.Check and install new parts as necessary: • Main drive assembly, PL 5.
PHASER 3124 / PHASER 3125 09/06 2-17
13 No Power RAP
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
LED’s on the operator panel fail to come ON when the printer is turned ON.
Check and Cause Solution
1.Check the following parts: • Power supply cord, PL 1. • SMPS, PL 1
1.Install a new SMPS, PL 1 if necessary.
2. Check the LED.
Note: The LED is mounted on the HVPS, PL
1.
2. Check and install new parts as necessary: • HVPS, PL 1
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14 Bad Software Environment RAP
14A The Printer is not working(1)
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
Printer does not work when the power is turned ON.
Check and Cause Solution
1.Print a demo page, GP 3 1. If the print is successful, the printer is not faulty.
2. Check that the printer cable is directly con-nected to the machine.
2. If you have other devices that need to share the printer port, try temporarily discon-necting these devices and perhaps even un-installing their drivers to ensure the machine works by itself. If you are using a USB hub, try connecting directly to the back of the PC instead.
3. Printing fails due to errors in the OS. 3. Check the connection between the PC and printer port.
• If using windows, check if the printer driv-ers are correctly installed
• Check the print setup of the program. If printing fails for a particular program: • Reinstall the drivers.
• Check the CMOS settings. Ensure the port is set to ECP.
• Check the address of IRQ 7 and 378 4. Check the following parts are properly
installed:
• Printer cable, PL 1 • Toner cartridge, PL 1
4. Check and install the following parts as nec-essary:
• Printer cable, PL 1 • Toner cartridge, PL 1
PHASER 3124 / PHASER 3125 09/06 2-19
14B The printer is not working(2)
WARNING:
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
After receiving the print command there is no response at all or the print speed is low due to wrong setup of the environment rather than malfunction of the machine itself
Check and Cause Solution
1. Ensure you have sufficient free hard disk space for temporary work files created during printing.
1. The message ‘insufficient printer memory’ means there is a hard disk space problem on the PC, rather than a printer RAM problem. Inform the customer to secure more space on the hard disk.
2. Printing error occurs even if there is enough space in the hard disk.
2. The connection of the cable and printer port is not correct. Check the cable is properly con-nected and the parallel port in CMOS is set up correctly.
3. Set up the parallel port settings in CMOS setup.
3.Select ECP or SPP.
4. Reboot the system to print. 4. If the regular font is not printing, the cable or the printer driver may be defective.
Turn the PC and printer off, and reboot the system to print again. If not solved, double-click the printer in my computer. If the regular fonts are not printed this time install a new ca-ble.
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15 Abnormal Printing
WARNING:
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
Printing does not work even after replacing the cable. Machine does not work at all or strange fonts are printed.
Check and Cause Solution
1. Set up the parallel port settings in CMOS setup.
1. Select SPP (Normal) or ECP LPT Port.
2. Printer Driver Error. 2.Ensure that the correct driver is loaded. Use the driver supplied on the CD or down-loaded from Xerox.com. DO NOT use the Microsoft driver supplied with the Windows operating system. If the machine is a GDI printer ensure that ALL OTHER GDI drivers are uninstalled as Windows allows only 1 type of driver to be loaded.
3. Error message “insufficient memory”. (The printing job sometimes stops due to insufficient virtual memory, this is caused by insufficient space on the PC hard disk.)
3. Inform the customer to secure more space on the hard disk.
PHASER 3124 / PHASER 3125 09/06 2-21
16 Spool Error RAP
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
Insufficient disk space to spool the document.
How to delete the data in the spool manager.
In the spool manager, the installed drivers and the list of the documents waiting to be printed are shown.
• Select the document to be deleted and check delete in the menu.
• If the job you are deleting is the current job, when you delete the job data that has already been transferred to the machine’s memory will still be printed. If there is a problem with the machine (out of toner, off-line, out of paper etc.) the job may take a long time to delete as it must wait for a time out.
Check and Cause Solution
1. Insufficient space of the hard disk in the directory assigned for the basic spool.
1. Ask the customer to delete the unneces-sary files to provide more space to start print-ing job.
2. The previous printing error is not resolved. 2. There may be files from previous failed print jobs on the hard disk with the name in the form ‘*.jnl’. Delete these files and Reboot Windows to restart the machine.
3. There may be conflict with other drivers or programs.
3. Ask the customer to shut down all other programs except the current one, if possible. 4. When an application program or the printer
driver is damaged.
4. Uninstall the print driver. Re-install the lat-est driver available at Xerox.com.
5. When some files related to OS are dam-aged or virus infected.
5. After rebooting the computer ask the cus-tomer to check for viruses, restore the dam-aged files and reinstall the application program which is not working properly. 6. Insufficient memory. 6. Ask the customer to add memory to the
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PHASER 3124 / PHASER 3125 09/06 3-1
3. Image Quality
IQ 1 Vertical Black Lines and Bands ...3-3 IQ 2 Vertical White Line ...3-4 IQ 3 Horizontal Black Band ...3-5 IQ 4 Black/White Spots ...3-6 IQ 5 Light Image ...3-7 IQ 6 Dark Image or Black Image ...3-8 IQ 7 Uneven Density ...3-9 IQ 8 Background ...3-10 IQ 9 Ghost (1) ...3-11 IQ 10 Ghost (2) ...3-12 IQ 11 Ghost (3) ...3-13 IQ 12 Ghost (4) ...3-14 IQ 13 Contamination on the Face of Page ...3-15 IQ 14 Contamination on the Back of Page ...3-16 IQ 15 Blank Page Print out (1) ...3-17 IQ 16 Blank Page Print out (2) ...3-18 IQ 17 Uneven Vertical Lines...3-19 IQ 18 Periodic Defective Image...3-20
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PHASER 3124 / PHASER 3125 09/06 3-3
IQ 1 Vertical black lines and bands
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
Straight thin black vertical lines occur on the print. Dark black vertical band occurs on the print.
Checks and Causes Solutions
1. The transfer roller, PL 4 is deformed.
1. Install a new transfer roller, PL 4. 2. The developer roller or doctor blade
inside the toner cartridge, PL 1 is damaged.
2. Install a new toner cartridge, PL 1.
3. The surface of the charge roller in the toner cartridge, PL 1 is scratched.
3-4 09/06 PHASER 3124 / PHASER 3125
IQ 2 Vertical white line
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
White vertical voids in the image.
Checks and Causes Solutions
1. Foreign matter on the edge of the toner cartridge window, PL 1.
1. Clean the exposure window on the toner cartridge, PL 1.
2. Contamination of the LSU mir-rors, PL 1.
2. Clean the LSU window with rec-ommended cleaner (IPA) and a clean cotton swab. If necessary, install a new LSU, PL 1.
3. Check for sharp edges in the paper path that may correspond to the position of the voids.
3. Open the front cover, PL 1 and clean inside the frame assembly, PL 2
4. Check the life of the toner car-tridge, GP 4.
4. If the toner cartridge has expired, install a new one, PL 1.
5. Foreign matter or toner particles present between the developer roller and blade in the toner car-tridge, PL 1.
5. Install a new toner cartridge, PL 1.
6. If the fuser, PL 3 is defective, voids occur periodically at the top of a black image.
6. Check and install a new fuser if necessary, PL 3.
PHASER 3124 / PHASER 3125 09/06 3-5
IQ 3 Horizontal black band
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
Dark or blurry horizontal stripes on print periodically.
Checks and Causes Solutions
1. Bad contacts between the voltage terminals and toner cartridge, PL 1
1. Clean the terminals, PL 1. Ensure all toner and dust particles are removed.
2. The developer rollers in the toner cartridge may be stained.
2. Clean all the toner cartridge gears, PL 1.
If the problem still persists, install a new toner cartridge, PL 1.
3-6 09/06 PHASER 3124 / PHASER 3125
IQ 4 Black/White spots
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
Dark or blurry black spots occur periodically on the print. White spots occur periodically on the print.
Checks and Causes Solutions
1. If dark or blurry black spots occur periodically, the rollers in the toner cartridge may be contaminated with foreign matter or paper particles. Refer to periodic defective image, IQ 18.
1. If the spots still appear at 37.7mm (1.48 inches) intervals, install a new toner cartridge, PL 1.
2. If faded areas or voids occur on a black image at intervals of 75.5mm (2.97 inches), the OPC drum surface is damaged.
2. 75.5mm (2.97 inches) repetition: Carefully clean the OPC drum in the toner cartridge, PL 1 with a soft, lint free cloth.
If the problem still persists, install a new toner cartridge, PL 1.
3. If a black image is partially printed, the transfer voltage is defective or the transfer roller's, PL 4 life has expired, refer to GP 4.
3. Open the front cover, PL 1 and clean inside the frame assembly, PL 2.
Install a new transfer roller, PL 4 if necessary.
PHASER 3124 / PHASER 3125 09/06 3-7
IQ 5 Light image
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
The printed image is light.
Checks and Causes Solutions
1. Toner save mode is enabled. 1. Ensure the toner save mode is off by using the software applica-tion. Check the printer and driver settings.
Clean the toner cartridge, PL 1 if contaminated.
2. Ambient temperature is below 10°C.
2. Turn the machine on and wait for 30 minutes before using it.
3. Bad contacts on the toner car-tridge caused by contamination.
3. Install a new toner cartridge, PL 1.
4. Check the HVPS, PL 1. 4. If necessary, install a new HVPS, PL 1.
3-8 09/06 PHASER 3124 / PHASER 3125
IQ 6 Dark image or Black Image
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
The printed image is dark.
Checks and Causes Solutions
1. The terminals, PL 1 may be defective.
1. Clean the terminals, PL 1. 2. Bad connection between the
power supply, PL 1 and HVPS, PL 1.
2. Check the harness that connects the Main PBA to the HVPS. PL 1 Check and install a new HVPS, PL 1 if necessary.
PHASER 3124 / PHASER 3125 09/06 3-9
IQ 7 Uneven Density
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
Print density is uneven.
Checks and Causes Solutions
1. The toner level is uneven in the toner cartridge, PL 1
1. Gently shake the toner cartridge, PL 1.
2. The transfer roller, PL 4 is une-ven.
3-10 09/06 PHASER 3124 / PHASER 3125
IQ 8 Background
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
Light or dark background on the print.
Checks and Causes Solutions
1. Is the print area less than 2%? The printer has not been in use for a long period of time.
1. The toner cartridge is basically designed to print 2,000 sheets with 5% print area.
2. Is the vertical movement of the transfer roller, PL 4 smooth?
2. Clean the bushings on the trans-fer roller, PL 4.
3. Is recycled paper being used? 3. The printer cannot handle recy-cled paper. See the user guide for paper specifications.
4. The life of the toner cartridge has expired, refer to GP 4.
4. Install a new toner cartridge, PL 1.
5. Check the HVPS, PL 1. 5. Clean the terminals, PL 1. If the problem still persists, install a new HVPS, PL 1.
PHASER 3124 / PHASER 3125 09/06 3-11
IQ 9 Ghost (1)
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
Ghost occurs at 75.5 mm (3 inches) intervals of the OPC drum on the print.
Checks and Causes Solutions
1. Abnormal low temperature (below 10°C).
1. Turn the printer on and wait for 60 minutes before using the machine.
2. The life of toner cartridge, PL 1 has expired, refer to GP 4.
2. Install a new toner cartridge, PL 1.
3. The transfer roller, PL 4 has expired, refer to GP 4.
3. Check and install a new transfer roller, PL 4 if necessary.
4. Bad contacts due to contamination of the terminals, PL 1 and the toner cartridge contacts, PL 1, caused by toner particles.
4. Clean the following parts: • Toner cartridge contacts, PL 1. • Terminals, PL 1.
Install new parts as necessary: • Toner Cartridge, PL 1. • HVPS, PL 1.
5. Bad contacts due to contamination of the terminals, PL 1 and the HVPS, PL 1, caused by toner particles.
5. Clean the HVPS contact termi-nals, PL 1. If the problem persists, install a new HVPS, PL 1.
3-12 09/06 PHASER 3124 / PHASER 3125
IQ 10 Ghost (2)
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
Ghost occurs at 75.5 mm (2.97 inches) intervals on the print. (When printing on card stock or transparencies using bypass tray)
Checks and Causes Solutions
1. When printing on transparencies or card stock, higher transfer volt-age is required.
1. Inform the customer to Select 'Thick Mode' from the paper type menu using the software applica-tion. It is advisable to return the printer to original mode when fin-ished.
PHASER 3124 / PHASER 3125 09/06 3-13
IQ 11 Ghost (3)
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
White ghost occurs in the black image printing at 47.5mm (1.9 inches).
Checks and Causes Solutions
1. The terminals, PL 1 are dam-aged.
1. Clean the terminals, PL 1. 2. The life of the toner cartridge
may have expired, refer to GP 4.
2. Install a new toner cartridge, PL 1 and print a configuration page.
3-14 09/06 PHASER 3124 / PHASER 3125
IQ 12 Ghost(4)
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
Ghost occurs at 47.5mm (1.87 inches) or 63.9mm (2.52 inches) intervals.
Checks and Causes Solutions
1. The temperature of the fuser, PL 3 is abnormally high.
1. Clean Fuser assembly as much as possible to remove any toner parti-cles. Ensure to clean any foreign matter.
2. Check and install new Fuser assembly if necessary.
CAUTION
Take care not to deform the heat roll-er.
PHASER 3124 / PHASER 3125 09/06 3-15
IQ 13 Contamination on the Face of Page
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
The background on the face of the printed page is stained.
Checks and Causes Solutions
1. The transfer roller, PL 4 may be contaminated.
1 If the transfer roller is contami-nated, run PC Cleaning Mode Print 2 or 3 times. Perform Self-Test 2 or 3 times to remove contamination. 2. Toner leakage due to a
dam-aged sealed developer in the toner cartridge, PL 1.
3-16 09/06 PHASER 3124 / PHASER 3125
IQ 14 Contamination on the Back of Page.
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
The back of the page is stained at 47 mm intervals.
Checks and Causes Solutions
1. The transfer roller, PL 4 is con-taminated.
1. Check and install a new Fuser assembly if contaminated severely. 2. The pressure roller, PL 3 is
con-taminated.
2. Clean the heat roller and pres-sure roller, PL 3.
3. Check and install new Fuser assem-bly if necessary.
CAUTION
Take care not to deform the heat roller.
PHASER 3124 / PHASER 3125 09/06 3-17
IQ 15 Blank page print out (1)
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
Blank page is printed.
Checks and Causes Solutions
1. Bad ground contacts on the toner cartridge, PL 1.
1. Clean the terminals, PL 1 and the toner cartridge contacts, PL 1.
3-18 09/06 PHASER 3124 / PHASER 3125
IQ 16 Blank page print out(2)
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
One or several blank pages are printed.
When the printer is switched on, several blank pages print.
Checks and Causes Solutions
1. Computer system error. 1. Turn the power off, delete the print job and resend the print job again.
2. Bad ground contacts on the toner cartridge, PL 1.
2. Clean the terminals, PL 1 and the toner cartridge contacts, PL 1. 3. Damaged solenoid, PL 4. 3. Check the solenoid, PL 4.
Check and install a new main PBA, PL 1 if necessary.
PHASER 3124 / PHASER 3125 09/06 3-19
IQ 17 Uneven Vertical Lines
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
Description
Printed vertical lines are not straight.
Check and Cause Solution
1.Check the LSU, PL 1. 1. Check and install new parts as necessary: • LSU, PL 1
3-20 09/06 PHASER 3124 / PHASER 3125
IQ 18 Periodic Defective Image
If a mark or other printing defect occurs at regular intervals on the page it may be caused by a damaged or contaminated roller. Measure the repetition interval and refer to the table below to identify the roller concerned.
Table 1: Periodic Defective Image
No Roller Defective Image Typical Defect
1 OPC Drum 75.5mm (2.97 inches) White spots on a black image or vice versa
2 Charge Roller 37.7mm (1.48 inches) Black spots
3 Supply Roller 47.5mm (1.87 inches) Light or dark horizontal image bands 4 Developing Roller 35.2mm (1.39 inches) Horizontal image bands
5 Transfer Roller 46.2mm (1.82 inches) Ghost image
6 Heat Roller 77.7mm (3.06 inches) Black spots or ghost image 7 Pressure Roller 75.4mm (2.97 inches) Black spots on the back page
PHASER 3124 / PHASER 3125 09/06 4-1
4. Repairs/Adjustments
REP 1 Front Cover Assembly ...4-3 REP 2 Cassette Tray...4-4 REP 3 Rear Cover ...4-5 REP 4 Top Cover ...4-6 REP 5 Left Cover and Right Cover ...4-8 REP 6 Engine Shield ...4-9 REP 7 Fuser Assembly ...4-10 REP 8 HVPS ...4-13 REP 9 SMPS ...4-14 REP 10 Main PBA ...4-15 REP 11 Main Drive Assembly ...4-15 REP 12 LSU ...4-18 REP 13 Paper Path Assembly ...4-18
4-2 09/06 PHASER 3124 / PHASER 3125 Page intentionally blank
PHASER 3124 / PHASER 3125 09/06 4-3
REP 1 Front Cover Assembly
Parts list on PL 1
WARNING
Switch off the electricity to the machine. Dis-connect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
1. Open the front cover, Figure 1.
Figure 1
2. Gently flex the right hinge of the front cover in the direction of the arrow, then remove the front cover, Figure 2.
Figure 2 Replacement
Replacement is the reverse of the removal procedure.
4-4 09/06 PHASER 3124 / PHASER 3125
REP 2 Cassette Tray
Parts list on PL 1
WARNING
Switch off the electricity to the machine. Dis-connect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
1. Open the cassette tray, Figure 1.
Figure 1
2. Unhinge the cassette tray in the direction of the arrow, then remove the cassette tray, Figure 2.
Figure 2 Replacement
Replacement is the reverse of the removal procedure.
PHASER 3124 / PHASER 3125 09/06 4-5
REP 3 Rear Cover
Parts list on PL 1
WARNING
Switch off the electricity to the machine. Dis-connect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
1. Open the exit cover, Figure 1.
Figure 1
2. Gently flex the exit cover in the direction of the arrow, then remove the exit cover, Figure 2.
Figure 2 3. Remove 4 screws, Figure 3.
4-6 09/06 PHASER 3124 / PHASER 3125 4. Use a flat bladed screwdriver to gently pry
the rear cover open, Figure 4.
Figure 4
5. Remove the rear cover while disconnect-ing CN2 (Phaser 3124) / CN 6 (Phaser 3125) from the main PBA, Figure 5.
Figure 5 Replacement
Replacement is the reverse of the removal procedure.
REP 4 Top Cover Assembly
Parts list on PL 1
WARNING
Switch off the electricity to the machine. Dis-connect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
1. Remove the front cover assembly (refer to REP 1).
2. Remove the rear cover (refer to REP 3). 3. Remove the toner cartridge.
4. Remove 2 screws, Figure 1.
PHASER 3124 / PHASER 3125 09/06 4-7 5. Gently flex the top cover in the direction of
the arrows, then remove the top cover, Figure 2.
Note: The plastic latches holding the top
cover and the main assembly together are tightly fitted.
Figure 2
6. Remove 2 screws. Remove the LED lens and online key, Figure 3.
Figure 3
Replacement
Replacement is the reverse of the removal procedure.
4-8 09/06 PHASER 3124 / PHASER 3125
REP 5 Left Cover and Right
Cover
Parts list on PL 1
WARNING
Switch off the electricity to the machine. Dis-connect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
1. Remove the top cover (refer to REP 4). 2. Gently flex the left cover in the direction of
the arrows, then remove the left cover, Figure 1.
Figure 1
3. Gently flex the right cover in the direction of the arrows, then remove the right cover, Figure 2.
Figure 2 Replacement
Replacement is the reverse of the removal procedure.
PHASER 3124 / PHASER 3125 09/06 4-9
REP 6 Engine Shield
Parts list on PL 1
WARNING
Switch off the electricity to the machine. Dis-connect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
1. Remove the front cover assembly (refer to REP 1).
2. Remove the rear cover (refer to REP 3). 3. Remove the top cover assembly (refer to
REP 4).
4. Disconnect all connectors from the main PBA and SMPS except CN 18 (Phaser 3124) / CN 11 (Phaser 3125) from the main PBA and CON 2 from the SMPS, Figure 1.
Figure 1
5. Remove 6 screws, then the shield assem-bly. Carefully release all the harnesses wound around the shield assembly.
CAUTION
Take care not to bend the feed sensor actua-tor when removing and replacing the shield assembly, Figure 2.
Figure 2 Replacement
Replacement is the reverse of the removal procedure.
4-10 09/06 PHASER 3124 / PHASER 3125
REP 7 Fuser Assembly
Parts list on PL 3
WARNING
Switch off the electricity to the machine. Dis-connect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
1. Remove the engine shield (refer to REP 6).
2. Disconnect CN 1 (Phaser 3124) / CN 4 (Phaser 3125) from the main PBA and CON 1 from the SMPS, Figure 1.
Figure 1
3. Remove 4 screws, then the fuser assem-bly, Figure 2..
Figure 2
Replacement is the reverse of the removal procedure.
PHASER 3124 / PHASER 3125 09/06 4-11
REP 8 HVPS
Parts list on PL 1
WARNING
Switch off the electricity to the machine. Dis-connect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
1. Remove the front cover assembly (refer to REP 1).
2. Remove the rear cover (refer to REP 3). 3. Remove the top cover (refer to REP 4). 4. Remove the left cover (refer to REP 5). 5. Remove 6 screws, then the protective
sheet.
Figure 1
6. Disconnect CN 1 and CN 3, then remove the HVPS, Figure 2.
Figure 2 7. Remove 2 HVPS grounds.
4-12 09/06 PHASER 3124 / PHASER 3125 Replacement
1. When replacing the main drive assembly, tighten the screws in the reverse order they are numbered.
Replacement is the reverse of the removal procedure.
REP 9 SMPS
Parts list on PL 1
WARNING
Switch off the electricity to the machine. Dis-connect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
1. Remove the rear cover (refer to REP 1). 2. Disconnect all SMPS connectors.
Remove 5 screws, then the SMPS, Figure 1.
Figure 1 Replacement
Replacement is the reverse of the removal procedure.
PHASER 3124 / PHASER 3125 09/06 4-13
REP 10 Main PBA
Parts list on PL 1
WARNING
Switch off the electricity to the machine. Dis-connect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
1. Remove the rear cover (refer to REP 3). 2. Disconnect all Main PBA connectors.
Remove 6 screws, then the Main PBA, Figure 1.
Figure 1 Replacement
Replacement is the reverse of the removal procedure.
REP 11 Main Drive Assembly
Parts list on PL 5
WARNING
Switch off the electricity to the machine. Dis-connect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
1. Remove the front cover assembly (refer to REP 1).
2. Remove the rear cover (refer to REP 3). 3. Remove the top cover assembly (refer to
REP 4).
4. Remove the left cover (refer to REP 5). 5. Remove 8 screws, Figure 1.
4-14 09/06 PHASER 3124 / PHASER 3125 6. Disconnect the main motor harness, then
remove the main drive assembly, Figure 2.
Figure 2
7. Remove the feed gear if necessary, Fig-ure 3.
Figure 3
8. Remove the fuser drive gear, OPC drive gear, then the RDCN gear 113/83, Figure 4.
Figure 4
9. Remove the 2 screws, then the main motor, Figure 5.
PHASER 3124 / PHASER 3125 09/06 4-15 10. Remove 4 screws, then the motor
bracket, Figure 6.
Figure 6
11. Remove the RDCN gear 139/83 gear, Fig-ure 7.
Figure 7
Replacement
1. When replacing the main drive assembly, tighten the screws in the reverse order they are numbered.
Replacement is the reverse of the removal procedure.
4-16 09/06 PHASER 3124 / PHASER 3125
REP 12 LSU
Parts list on PL 1
WARNING
Switch off the electricity to the machine. Dis-connect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
1. Remove the top cover (refer to REP 4). 2. Remove 3 screws, then lift the LSU and
disconnect all the harnesses attached. Remove the LSU, Figure 1.
Figure 1 Replacement
Replacement is the reverse of the removal procedure.
REP 13 Paper Path Assembly
Parts list on PL 4
WARNING
Switch off the electricity to the machine. Dis-connect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
1. Remove the fuser assembly (refer to REP 6).
2. Remove 4 screws, then the paper path assembly, Figure 1.
PHASER 3124 / PHASER 3125 09/06 4-17 3. Unlatch the transfer roller bushes then
remove the transfer roller, Figure 2.
Figure 2
4. Remove 1 screw, then the solenoid, Fig-ure 3.
Figure 3
5. Release the catches on both sides of the pick up assembly, then slide them apart, Figure 4.
Figure 4
6. Remove the pick up assembly. Replacement
Replacement is the reverse of the removal procedure.
4-18 09/06 PHASER 3124 / PHASER 3125 Page intentionally blank.
PHASER 3124 / PHASER 3125 09/06 5-1
5. Spare Parts List
PL 1 Main Assembly ...5-2 PL 2 Frame Assembly ...5-4 PL 3 Fuser Assembly ...5-6 PL 4 Paper Path Assembly ...5-8 PL 5 Main Drive Assembly ...5-10 PL 6 Common Hardware & General Service Items ...5-12
5-2 09/06 PHASER 3124 / PHASER 3125
PHASER 3124 / PHASER 3125 09/06 5-3 PL 1 Main Assembly
Item Part Number Description Remark
0 PHASER 3124 / PHASER 3125
1 LOWER FRAME UNIT
2 MAIN COVERS
2-1 STACKER EXT
2-1-1 GUIDE-M-STACKER RX
2-1-2 GUIDE-M-SUB-STACKER
2-2 JC63-01198B COVER-M-SIDE L REP 5
2-2 JC63-01198A COVER-M-SIDE L with Network
2-3 TOP COVER ASSEMBLY REP 4
2-3-1 TOP COVER
2-3-2 ONLINE KEY
2-3-3 LED LENS
2-3-4 KEY SPRING
2-4 JC63-01199A COVER-M-SIDE R REP 5
2-5 JC63-01201A COVER JAM
3 JC97-02794A MEA-COVER FRONT REP 1
3-1 FRONT COVER
3-2 JC63-00882A TRAY-M_CASSETTE_X REP 2
3-3 PAPER TRAY EXTENSION
3-4 PAPER TRAY GUIDE
4 JC96-04065A ELA UNIT-LSU REP 12
5 JC97-02795A MEA UNIT-COVER REAR REP 3
6 TONER CARTRIDGE
7 FUSER ASSEMBLY (220V)
7 FUSER ASSEMBLY (110V)
8 ENGINE SHIELD REP 6
9 LSU HARNESS
10 JC44-00102A SMPS(220V) REP 9
10 JC44-00101A SMPS (110V) REP 9
11 JC92-01803C MAIN PBA (PHASER 3124/B) REP 10
11 JC92-01805F MAIN PBA (PHASER 3125/N) REP 10
12 MOTOR HARNESS
13 HVPS HARNESS
14 SMPS HARNESS
15 JC96-01672A ELA UNIT-TERMINAL TRL
15-1 HV SHAFT
15-2 SPRING
16 JC44-00154A HVPS-SKYLARK REP 8
17 PROTECTIVE SHEET
18 HVPS GROUND
19 POWER CORD (220V)
19 POWER CORD (110V)
20 CHANNEL PLATE
21 ENGINE SHIELD CAP
22 JC97-02239B MEA UNIT-MP TRAY 23 JC31-00027A FUSER FAN
5-4 09/06 PHASER 3124 / PHASER 3125
PHASER 3124 / PHASER 3125 09/06 5-5 PL 2 Frame Assembly
Item Part Number Description Remark
0 LOWER FRAME UNIT
1 BASE FRAME
2 PAPER PATH ASSEMBLY
3 PAPER KNOCK-UP ASSEMBLY
4 JC96-04033A ELA UNIT-RX DRIVE
5 RIGHT PAPER GUIDE
6 LEFT PAPER GUIDE
7 GEAR PINION
8 JC66-01257A ACTUATOR-EMPTY
9 OPC GROUND
10 RIGHT TORSION SPRING
11 LEFT TORSION SPRING
12 KNOCK-UP SPRING
13 ACTUATOR SPRING
14 FEED GEAR
15 SPRING
5-6 09/06 PHASER 3124 / PHASER 3125
PHASER 3124 / PHASER 3125 09/06 5-7 PL 3 Fuser Assembly
Item Part Number Description Remark
0 JC96-04062B ELA HOU-FUSER 220V(ASS'Y) REP 7
5-8 09/06 PHASER 3124 / PHASER 3125
PHASER 3124 / PHASER 3125 09/06 5-9 PL 4 Paper Path Assembly
Item Part Number Description Remark
0 PAPER PATH ASSEMBLY REP 13
1 PAPER PATH GUIDE
2 JC66-01250A LEVER-ACTUATOR FEED SENSOR
3 ACTUATOR SPRING
4 JC70-10232A IPR-PLATE SAW
5 VARISTOR GROUND
6 ZENER P GROUND
7 THV GROUND
8 SAW P GROUND
9 JC97-02669A MEA UNIT -HOLDER_PAD
9-1 SPRING
9-2 FRICTION PAD
9-3 HOLDER-M-PAD
10 BUSH HOLDER
11 JC97-02665A MEA UNIT PICKUP GEAR
11-1 PICK-UP GEAR B
11-2 PICK-UP GEAR A
11-3 PICK-UP GEAR SPRING
12 JC33-00015B SOLENOID-MP_R2 13 JC66-01247A GEAR-FEED
14 TRANSFER ROLLER RIGHT BUSH
15 TRANSFER ROLLER LEFT BUSH
16 TRANSFER ROLLER SPRING
17 JC66-01218A ROLLER-TRANSFER 18 PTL HOLDER 19 EARTH TRANSFER 20 PICK-UP SHAFT 21 NOT USED 22 PICK-UP ASSEMBLY
22-1 PICK-UP RUBBER HOUSING
22-2 RUBBER PICK UP
23 NOT USED
24 JC66-01258A CAM-M- PICK UP
25 TRANSFER ROLLER GEAR
26 IDLE BAR 27 IDLE ROLLER 28 FEED EXTENSION 29 FEED ROLLER 30 CATCH 31 IDLE RING
5-10 09/06 PHASER 3124 / PHASER 3125
PHASER 3124 / PHASER 3125 09/06 5-11 PL 5 Main Drive Assembly
Item Part Number Description Remark
0 MAIN DRIVE ASSEMBLY REP 11
1 E-CLIP
2 WASHER
3 JC31-00068A MOTOR STEP-MAIN
4 MOTOR BRACKET
5 PLATE
6 MOTOR IMPELLER
7 RDCN GEAR 139/83
8 RDCN GEAR 113/83
9 FUSER DRIVE GEAR
10 OPC DRIVE GEAR
5-12 09/06 PHASER 3124 / PHASER 3125 PL 6 Other Items
Item Part Number Description Remark
JC73-00239A RUBBER-PICK_UP JC39-00001A USB Cable
JC69-01028D BOX-MAIN - E, SC, TC
JC69-01028E BOX-MAIN with network- E, SC, TC JC69-01029B Top-CUSHION
JC69-01029A Bottom-CUSHION JC69-01029C Cover CUSHION JC46-00311A CD-ROM Drivers JC46-00378A CD-ROM Drivers for Vista JC46-00310A CD-ROM Drivers _ with network JC46-00377A CD-ROM Drivers for Vista _ with network JC63-01202A COVER-PAPER
PHASER 3124 / PHASER 3125 09/06 6-1
6. General Procedures/Information
GP 1 Printer Specifications ...6-3 GP 2 System Overview ...6-5 GP 3 Control Panel ...6-24 GP 4 Consumables and Replacement Parts ...6-26 GP 5 Printer Settings Utility...6-27 GP 6 Clearing Paper Jams ...6-29 GP 7 Tools ...6-34 GP 8 Acronyms and Abbreviations ...6-35 GP 9 Selecting Printer Locations ...6-37 GP 10 Restriction of Hazardous Substances (RoHS) ...6-38 GP 11 Sample Test Pattern ...6-39 GP 12 Service Log ...6-40
6-2 09/06 PHASER 3124 / PHASER 3125 Page intentionally blank
PHASER 3124 / PHASER 3125 09/06 6-3
GP 1 Printer Specifications
Table 1: Printer Specifications
Item Phaser 3124/B Phaser 3125/B Phaser 3125/N
Size(WxDxH) 358 X 298 X 253mm (14.1 X 11.7 x 10 inches)
Weight Net 5.6kg / 12.4lb (without the toner cartridge)
Gross 8.9kg / 19.6lb
Toner Save mode Yes
Print Method Electrophotographic Laser
Print Speed 24ppm (A4) / 25ppm (Letter)
Resolution 1200x600 dpi 1200x1200 dpi
Duty Cycle, Monthly 20,000 pages
Warm-Up Time Cold Less than 15sec
Sleep mode Less than 15sec
First page print out time Ready 9 seconds
Sleep mode 25 seconds
Processor Speed 150MHz 400MHz
Memory 8MB 32MB
Font Type Windows Fonts
Standard Emulation GDI PCL 6d, Postscript 3
Auto Emulation Sensing Yes
System requirements
Operating system Windows 98/ME/NT
4.0/2000/XP(23/64 bit)/2003
Windows 98/ME/NT 4.0/2000/XP(23/64 bit)/ 2003, Mac 8.6 - 9.2/10.1 - 10.4, Linux
CPU Windows 98/ME/2000/XP: Pentium II 400 or higher
Windows XP: Pentium II 933GHz or higher
RAM Windows 98/ME/2000/XP: 64MB or higher
Windows XP: 128MB or higher
Free Disk Space 1GB or higher
Internet Explorer 5.0 or higher
Interface Support
Standard Interfaces USB 1.1(Compatible
with USB 2.0) USB 2.0
IEEE 1284 Parallel
N/A Ethernet 10/100 Base
6-4 09/06 PHASER 3124 / PHASER 3125 Paper Handling Specifications
Standard Paper Capacity 250 Sheets
Paper Output 100 Sheets (faced down)
Duplexing Manual
Paper Weight: Plain paper 16 to 24 lb. Bond(60 to 90g/m2)
Thick stock 24 - 90 lb. Index(163g/m2)
Media Sizes Cassette A4, Letter, Folio, Legal, Executive, Statement, ISO B5, JIS B5, A5 Manual A6, No. 10 Envelope, Monarch Envelope, DL Envelope, C5 Envelope,
C6 Envelope, Transparency, Labels
Media Size 76 X 128mm (3 x 5”) to 216 X 356mm (8.5 X 14”)
Electrical Specifications
Power Save mode Yes
Energy Star Compliant Yes
Input Voltage Nominal input
voltage 110~127 VAC, 5.5 A220~240 VAC, 3 A Nominal
fre-quency 50/60 MHz
Power Consumption Printing 390W Ave. (Max.
400W) 400W Ave. (Max. 420W)
Ready (Idle) 65W 70W
Power Save 6.5W Ave. or less 8.5W Ave. or less Environmental Specifications
Temperature Operating 10~32°C(50~90°F)
Non-Operating -20~40°C(-4~104°F)
Humidity: Operating 20% to 80% RH
Non-Operating 20% to 80% RH
Noise Level During
opera-tion Sound Pressure: 53dBSound Power: 66dB During standby Sound Pressure: 35dB Sound Power: 66dB Consumables Specifications
Toner Cartridge Yield Initial 1,000 sheets@ISO 5% coverage
Standard 3,000 sheets@ISO 5% coverage
Developing Method Non-magnetic Contact Developing
Charging Method Conductive Roller Charging
Toner Empty Sensor N/A
Cartridge Style Single cartridge
Table 1: Printer Specifications
PHASER 3124 / PHASER 3125 09/06 6-5
GP 2 System Overview
Printing Path Layout
6-6 09/06 PHASER 3124 / PHASER 3125
Mechanical components specifications
Paper Feed
• Feed type : Multi-purpose feeder • Feed method : Center loading
• Feed Qty : Cassette 250 sheets (75g/m2, 20lb paper standard)
• Manual 1 sheet bypass feeder : Paper, Transparencies, Envelope etc. • Separation method
Cassette : Friction pad Bypass feeder : N/A
• Drive mechanism : Main motor gearing • Pick up roller driver : Solenoid
• Paper detection sensor : Photo sensor • Paper size sensor : N/A
• Paper exit type : Faced Down Transfer Assembly
The transfer roller transfers toner from the toner cartridge to paper. Main Drive Assembly
The main drive assembly provides mechanical movement throughout the machine. The assembly is pow-ered by a single step motor.
Fuser
The fuser is consists of the heat lamp, heat roller, pressure roller, thermistor and thermostat. It adheres toner on to paper with pressure and heat.
1. Heat Lamp
• Heat Lamp Terminal Type : Terminal single type • Voltage 120 V : 115 +/- 5% 220 V : 230 +/- 5% • Capacity : 750 Watt +/- 30 W • Life : 3000 Hr. 2. Thermostat
• Thermostat Type : Non-contact type THERMOSTAT • Control Temperature : 150 +/- 5°C
3. Thermistor
• Thermistor Model : FS-50004 (SEMITEC 364Fs Type) • Temperature Resistance : 7 (180)