Garuda Indonesia Basic Reservation Page 1
BASIC RESERVATION
QUICK REFERENCE
A PNR contains the details of a passenger’s reservation and the information related to a passenger trip. A PNR must contain FIVE MANDATORY ELEMENTS as per follows:
1. Itinerary Element 2. Name Element
3. Contact Number Element 4. Ticketing Arrangement Element 5. Receive From Element
ITINERARY ELEMENT (HE AN,HE SN,HE TN)
(Air Availability, Schedule Display, Time Table & Direct Access)
AN01JANCGKDPS AN15FEBCGKDPS/CQ AN01MARCGKDPS1500/CQ AN01JANCGKDPS*10JAN AN01JANCGKDPS*07JANDPSSUB ACR15JAN MPAN SN01JANCGKSUB SCR15DEC MPSN TN05MAYCGKDJJ TCR10MAY MPTN Availability Display Specific Class
Specific Time & Class
Dual City Pair With Return Journey Dual City Pair With Onward Journey Change To Return Routing
Back To Last Availability Display (Move to Previous AN)
Schedule Display
Change To Return Routing
Back To Last Schedule Display (Move to Previous SN)
Time Table Display
Change To Return Routing
Back To Last Time Table Display (Move to Previous TN)
Garuda Indonesia Basic Reservation Page 2 SCROLL ENTRIES (HE SCROLL) – From Availability
MD (Move Down) X MU (Move Up) MB (Move Bottom) X MT (Move Top)
MDF (Move Down First) X MDS (Move Down Second) (Dual City Pair) MUF (Move Up First) X MUS (Move Up Second) (Dual City Pair)
PNR SEGMENT SELL (HE SS) – From Availability
SS1Y1 Sell 1 seat for Y Class on line number 1
SS3C4*11 Sell 3 seat C class on line no. 4 and no 11 (Dual city pair)
SS1L2*Y13 Sell 1 seat L class on line no.2 and Y class on line no.13 (Dual city pair) SS2V1/PE Sell 1 seat for V class on line no.3 for priority waiting list
SEGMENT REBOOK (HE SB)
SBK Rebook to K class for entire itinerary SBQ1,4 Rebook to Q class for segment 1 and 4 SB25JUN5 Rebook to 25 June for segment 5
SBM01JUN2 Rebook to M class, 01 June for segment 2 ARRIVAL UNKNOWN (ARUNK)
SIARNK Add arrival unknown between non-sequential segments NAME ELEMENT NM1CYNTHIA/LAURAMS NM1TAMARA/YOUNGMRS(INF/LYNN/25JUN12) NM1LAUDIA/MARISCAMRS(INFSNOW/WHITE/25FEB12) NM1JAMES/BONDMSTR(CHD/16APR07) NM1DAVID/BECKAMMR NM2SIMANJUNTAK/RUDIMR/LALAMRS NM1CYNTHIA/LAURAMS1NADYA/CINDERELLAMS NM2SIMANJUNTAK/RUDIMR/LALAMRS(INF/LYNN/25JUN12) 1JAMES/BONDMSTR(CHD/16APR07)
Single adult name
Adult + Infant for same surname Adult + Infant for different surname Child name with date of birth Adult name without surname Adult names with surname Multiple Adult Name
Adult + Infant for same surname + Child name with date f birth
Garuda Indonesia Basic Reservation Page 3 CONTACT NUMBER EEMENT (HE AP)
APA-CGK 021-5463786 JULIET TOUR / BECKAM APB-CGK 021-7685409 PT.MAJU MUNDUR / LALA APH-CGK 021-6752312 VALENTINO ROSSI / PAX
APM-081511076894/P2
Agency contact number in CGK
Business contact number in CGK for pax Home contact number in CGK for pax Email contact address
Passenger no.2 contact – mobile phone
TICKETING ARRANGEMENT ELEMET (HE TK) TKTL
TKTL/15JUN/1100 TKOK
Ticketing time limit Specify the date & time Ticket has been issued RECEIVED FROM ELEMENT (HE RF)
RF PAX RF MD
Received from pax
Received from agent staff initial PNR END TRANSACTION OR IGNORE
ER ET IR IG ERK ETK
End transaction and redislay End transaction and closed the PNR Ignore and re-display PNR
Ignore the transaction
To change any status of TK to HK and re-display PNR
To change any status of TK to HK and closed the PNR
PNR CREATION
STEP ENTRY REMARKS
1 2 3 4 5 6 7 8 AN15OCTCGKSUB SS1K2 NM1LAUDIA/CHINTIAMRS APA-CGK 021-5789453 WOW TRAVEL/LYLA APM-08679876754/P1 TKOK RF PAX ER Availability neutral
Sell 1 seat for K class on line no.2 Name element
Contact number agent travel Mobile contact number pax using Ticketing time limit
Recei ved from
Garuda Indonesia Basic Reservation Page 4 PNR RETRIEVAL (HE RT)
RT5ZT78E RT/NERO
Retrieve a PNR with booking code 5ZT78E Retrieve a PNR by family name
PNR PRINTING (HE WRA) WRA/RT
WRA/ RT5ZT78E
Print a PNR/host print (PNR already retrieve) Print a PNR by specifying record locator SENDING ITINERARY BY EMAIL (HE IEPJ)
IEPJ-EML-email address To email an itinerary (PNR already retrieve) IEPJ-EMLA With email address stored in APE elemet in PNR PNR SECURITY / RELOC (HE ES)
ESCGKTI32934-B Element security/RELOC with read and write access
ESX Delete a PNR security element / RELOC
FREQUENT FLYER (HE FF)
FFAGA-7207865 Create a name automatically from FF number entry
OTHER SERVICE INFORMATION (HE OS)
OSGA free text Advice information to airline
SPECIAL SERVICE REQUEST (HE SR) SRVGML
SRSPML-free text SRBSCT/S1-2/P2 SROTHSGA-free text HE MEAL
Specified meal for all pax on all segment Special meal request with description
Request bassinet for INF under P1 (ADT) name Request for any other action
Garuda Indonesia Basic Reservation Page 5 CANCEL SEGMENT (HE XE)
XE3 Cancel single element
XE2,5 Cancel element 2 & 5
XI Cancel whole itinerary
TICKET NUMBER ELEMENT (HE FH)
FHE126-5640187200 Manually entered E-ticket number
FHEINF126-5640187200 Manually entered E-ticket number for infant
SEAT MAP (HE SM)
SM2 Seat map for segment 2
SPLIT PNR (HE SP) Split to do split PNR
1. SP3 Split pax no.3
2. RF pax Received from
3. EF End and file the PNR
4. RF pax Receive From (again)
5. ET End Transaction
FLIGHT INFORMATION (HE DO)
DOGA220 By flight number
DO3 From availability display or segment number in PNR
COPYING A PNR (HE RRA)
RRN Copy itinerary and passenger data
RRN/3 Copy itinerary and passenger data, and change no of
seat to 3
RRA Copy itinerary and passenger data, and create AXR link
(Associated Cross Reference)
RRI/4/S5-6 Copy itinerary, change no of seats to 4, for segment 5 and 6
Garuda Indonesia Basic Reservation Page 6 REMARKS (HE RM/HE RC)
RM free text General remarks
RC free text Confidential remarks (this can only seen by the owner of PNR)
GENERAL INFORMATION
GGAIRGA Airlines information
FARES & PRICING Fare Quote Display * without PNR (HE FQD)
FQDCGKSUB Basic fare quote display for a city pair FQDCGKDPS/CK For a specific booking class
FQDCGKDJJ/D25APR For a specific date of travel FQDCGKBDJ/R,-IN Fare display for infant FQDCGKTIM/R,-CH Fare display for child
Informative Pricing * without PNR
FQPCGKSUBCGK Basic pricing entry
FQDCGKDJJ/M Mirror like return, so the output CGK-DJJ fare
FQPSUBCGK/OGA Using GA flight for all sector, will display a complete taxes amount
FQPCGK/CKSUB/CCDPS Fare quote using different booking class (/C) FQPDPS/D13AUGCGK Fare quote using date option (/D)
FQPCGKJOG- - SRGCGK Fare quote with surface
FQPCGKDJJCGK/RCH Fare quote for CHILD discounted fare Follow up entry after FQP :
FQQ4 Display the fare component for fare on line 4
Fare Note (HE FQN)
FQN3 Display a rule for fare on line 3
FQN4*LIST Display all list categories for fare on line 4 FQN2*RU,SR Display several categories
Garuda Indonesia Basic Reservation Page 7 Itinerary Pricing * with PNR ( HE FXP / HE FXX)
FXP Price all passenger & segment with TST creation FXX Price all passenger & segment without TST creation FXP/S3 Price only for segment no.3
FXP/R,U Price the negotiated fare (nego fares) Follow up entry after FXP/FXX
FXT3 Select the fare on line 3 for single passenger and create TST FXT3/P2-4 Select the fare on line 3 for passenger no 2 until 4
FXT1/P2//2/P1//3/P1 Select the fare on line 1 for pax 2, fare 2 for pax 1 (ADULT), fare 3 for pax 1 (INF). Double slash (//) to separate the chosen fare
Display TST
TQT or TQN Display a TST or display a TST for nego fare
TQT/T3 or TQT/P2 Display a specific TST number 3 or specific pax no.2
Information System ( HE AIS ) GG AIS Go Get
HE HELP On-Line Help System