Michael Palladino August 13, 2012

Michael Palladino August 13, 2012

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PennNet Phone

Box



Next Generation PennNet Infrastructure

Initiatives to support research



Drivers for accelerated rollout

Status



Reduced costs



New features and plans for FY’13

Potential areas to research

 Penn’s contract with Verizon expires 11/1/2013 • Analog is no longer a core business; 80% of revenue comes from

wireless.

• Rates will increase

• They may also announce an end-of-life on Centrex service

 Octel traditional voice mail support from vendor ends

6/30/2013 (Over 20 years old)

 Issues with spare parts for traditional phones and KSUs  Analog infrastructure issues with aging copper plant

• Very costly to maintain

• Experience weather-related outages when it rains

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Fire alarms

Faxing

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Security alarms

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Dry pairs and other circuits

ISDN

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Elevator and emergency phones

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Ideally, we should stop using all existing

building to building copper by the end of

 Infrastructure has been rock solid (.9999)  9,775 PennNet Phones installed

 Feature development to address your needs

• Larger BLA Groups; up to 8

• Improvements to BLA (no stuck lights)

• Intercom services (better than traditional phone)

 Intercom directory

 2 digit dialing

 Lower costs in FY’13

• Monthly phone prices

 Polycom 550 from $4.00 to $3.00

 Polycom 650 from $7.00 to $5.00

 Polycom 6000 from $15.00 to $12.00

• Multiple line appearance charges discontinued

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Penn’s total (admin and student) telephony

charges peaked at $8.9M in FY’08

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Projecting charges of $6.9M in FY’13



Additional savings expected in future with

continued PennNet Phone upgrades

combined with intensive audits



The PennNet Phone program will likely save

customers $2.5M annually by FY’15!!

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FY’13 projects

• BLA Groups up to 12-15

• Voice mail upgrade

• New Polycom set evaluation, if made necessary by vendor

• Continued focus on administrative services in support of a campus-wide implementation

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Accelerated conversions: any issues with



Microsoft Lync service

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Softphones (possibly no phone or port needed)

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Shared ports

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Satellite PennNet Phone Offices (Bryn Mawr)

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Network FAX services

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SIP Trunking

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Wireless handsets

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What is it?

Why is it important?

Current status

Next steps

Costs

Demo



A cloud-based file management and file sharing

service

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Offers a complimentary set of applications and

tools that facilitate collaboration

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Penn data and intellectual property is protected

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10 GB default quota per user – increases

available at additional cost

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Mobile file access via desktop, iOS devices,

Android and Blackberry

 19 applications included with the Internet2 agreement- all under review with

InfoSec, OACP, TSS, & N&T. At least a dozen more apps and the list is growing. All will not be on operational after pilot.

Box for Android Box for Courier Box for Web

Documents LinkedIn Widget Box for Android Tablet Box for iPad Simpleshare Google

Apps Box for Blackberry Box for Office Salesforce Google

Docs Box for Blackberry

Playbook Box for Outlook Netsuite Box for iPhone

Box for Chatter Box for

Dropbox Box (Lite) Penn Box

Desktop synchronization + +

Web access + + +

Mobile device access + + +

PennKey Single Sign On +

Default 10 GB Quota (2 GB) (5 GB) +

Collab Features: Forums,

Comments, Revisions, Locking +

Delegate to local admins (quota,

group folders) +

Contract protections for



Today: 750 + users piloting

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Single Sign On support enabled

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Self provisioning enabled

• Some manual provisioning possible

• This contract does not include UPHS

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Basic documentation completed

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Basic support available through ProDesk

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ISC Information Security and Penn Privacy Office

provided a statement on Penn Box data

sensitivity and usage

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August 15 and 22: Lunchtime Learning sessions

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September: online training modules/pilot

feedback

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October 1

• Documentation complete

• Full support

• Some 3rd _{party app inclusion}

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October 2: production launch (

Almanac

article)

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October 3 and beyond

• 3rd _{party app review process solidified}

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$115k to vendor + ISC ongoing support costs

• App evaluation

• Documentation, training and support

• Contract administration and vendor liaison

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$150-165k range for FY’14 increase to CSF

• Need your financial commitment in September 2012 before production launch



Potential increases to staff time if we over

customize the service or surrounding

processes

Monthly

10 GB

Default -- included

50 GB

$10

100 GB

$20

500 GB

$100

1 TB

$200

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Custom use cases

 Individuals using more than default quota



ISC’s strategic approach is to plan for infrastructure

convergence that provides secure and reliable

networks that enable support of future technologies



NGP enables delivery of very high levels of IT

infrastructure, system and service reliability while

enhancing capacity



NGP goal has been to provide cutting edge network

connectivity to support Penn’s research, academic

and administrative needs

NGP components

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Single-mode fiber to buildings and risers

Building entrance routers

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Wiring closet switches

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PennNet core routers and switches

Internet/Internet2

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Wireless

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NGP Timelines

 Multi-mode fiber optic infrastructure cannot support network

speeds greater than 1Gbps and has distance limitations for long haul network links

 Single-mode fiber provides needs for future network growth

and capacity

 As of end

FY’12

and wiring closets on campus

 This fiber upgrade provides for 10gig links to select buildings  Permits cross-campus fiber circuits supporting dedicated

10gig



Older routers cannot support 10Gbps Ethernet

effectively



Status of BE upgrades

• 77 of 88 completed

• Expected completion end of September

• Beginning preparation for 10Gbps riser upgrades to closet switches

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Next steps

• Addressing 6 locations (HNT, SDH, TRC, BRC, VPL, Quad) that require larger BE routers

• Large BE router evaluation beginning late fall

 The existing wiring closet switches are near end of life and do not offer cost effective 10Gbps Ethernet uplinks at scale

 New Cisco 3750x stackable switches offer • 10/100/1000mb ports

• Improved fault tolerance

• Small scale 10gig to servers in data centers or computer labs  Current Status

• Upgrade schedule has begun

• Targeting small then high bandwidth buildings (ramp up)

• Will include use of SM fiber and 10gig uplinks to stack  Next steps

• 1816 wiring closet switches in field to be upgraded over 5 years

• Targeting ~400 devices in FY’13

• 1 Gbps monthly port charge likely $8 in FY’14; $5 in FY’15

 The External Routers can support limited 10Gbps Ethernet

however large scale may impact performance and 100Gbps for core interconnectivity is not supported

 Current Status

• 2 External Routers in Vagelos and Huntsman NAPs

• 9 Gbps of Internet bandwidth

 1-Gig to Cogent soon 10 Gbps (3 Gig rate limited) to 3701 Market

 10 Gbps interface (3 Gig rate limited) to Cogent at 401 N Broad

 10 Gbps interface (3 Gig rate limited) at 401 N Broad

 Will provide flexibility for Internet recovery should we lose connectivity to 401 N Broad

• Continue to monitor Internet BW as more services move to cloud • External Router RFP and requirements will begin in late FY’13

 The existing core routers cannot support high density

10Gbps Ethernet to buildings cost effectively

 We have limited scalability and continue to monitor need

for 10Gbps Ethernet to campus buildings

 Core router RFP and evaluation planned for Fall FY’13

 100Gbps is the technology of choice for core

 Offers high density 10Gbps Ethernet and 100Gbps capabilities

in the core

 Purchase core hardware by Q4 in FY’13

 The explosion of client mobile device usage has pushed

limits on AirPennNet in some areas and this trend continues

• Peak AirPennNet device count in FY’12: 40,189 devices

• Most growth in 1 month: 11,838 devices or 42% (April 2012)

• Average growth in 12 months on a per month basis: 10,857 devices or 54%

• Peak data/month: 235.526 TB (April 2012)

• Current device/user peaked at 1.65 devices/user (AirPennNet only)  WiFi coverage and density are two complimentary

objectives in our wireless strategy

 NOC continues to monitor and increase the ability for

AirPennNet to serve all areas and especially in classrooms and where many users/devices convene



3051 total access points



86 high density classrooms

 Located in Wharton, Graduate School of Education, Perelman School of Medicine, Law School, and a few other locations  Designed to support from 2 to 2.5 devices per user



IPv6

• After careful traffic analysis disabled IPv6 in July due to a lack of support for IPv6 mobility



Outdoor areas with coverage

• Fry Park

• Perelman Quad

• Blanche Levy Park (College Green)

• Kaskey Park (Bio Pond)

• Portions of Penn Park

• The Quad

• Superblock (near High Rises 39th _{and Locust Walk)}

• Shoemaker Green (new in Summer 2012)

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Are there outdoor areas where you think we

NGP Area Fiscal Start Fiscal End

BE Routers FY’12 Purchase

remaining 4900M Completion by Q2 FY’13

Internet Move to 10gig on all

interfaces (3 gig each) Complete by Sept 2012 Closet Switches Begin Upgrades in

FY’13 (~20% of closets)

Reduce total number of switches by end completion by FY’17 Core Routers Evaluation in Fall

FY’13. Purchase new hardware in Winter FY’13 if feasible.

Install Spring FY’13 – Complete cutover interfaces into FY’14 External Routers Evaluation in late

FY’13 Purchase and install in FY’14 MAGPI Routers Evaluate in FY’14 (- Purchase in FY’14



Meeting ultra high speed networking needs

for connections from lab to lab (on campus) or

to off-site campuses or cloud providers.

 In-band (over PennNet)

 Through Internet over 9 Gig of bandwidth (e.g. AWS)

 Internet2 (ION/DYNES)

 Out of band (dedicated infrastructure)

 SM fiber circuits or LAN extensions

 MAGPI Metro Fiber over DWDM links to 401 N Broad

 Dedicated Carrier links (dark fiber or Metro Ethernet service)

 Future: NDDI 10 Gbps Penn to Internet2 and world wide research networks and facilities

 Onsite registration: Sponsored Individual Guest (on a

guest’s device) was enabled on July 12th

 Local Penn person assists guest with access

 Involved changes to AirPennNet-Guest splash page

 Included links to new registration and confirmation pages

 http://airpennnet-guest.pennkey.upenn.edu

 Registration in Advance: Sponsored Individual Guest

Access Codes and Conference Codes are on track for delivery by mid-late August

 Development of web forms for capturing guest information

 Development for email verification process

 Announcements of full rollout and service introduction

will be made to campus and AirPennNet-SIG

 Wireless Strategy for 100% campus coverage (October 2012)  Continue to work with schools and centers on wireless projects

including areas for high density wireless installations  Aruba controller code testing for IPv6 in Q1 2013

 Additional local controller needed to support AP installations  Release of new Aruba controllers in November

 Wireless Health Reports

• Improvements to the monitoring product from Aruba continue to be slow

• We automated the export of PDF reports through Penn effort

• Working on making reports available via a web interface (future demo and discussion point)

 Keeping an eye on current and future wireless technologies

Wireless LAN features to accommodate devices such as Apple TV and Airplay

• 802.11AC (1 Gig Wireless Ethernet) – no standard yet

• Evaluate next generation wireless vendors by end FY’13 and into FY’14 (depends on 802.11AC timing)

 Separate issue from DAS

 We want full 802.11 campus coverage  Campus DAS would be cost prohibitive

• 100% AirPennNet would be fraction of cost of DAS

 Off loading from cellular networks  Campus RF survey of open spaces

• Develop cost for 100% wireless

• Revise business plan

 Contract outside survey help or do in-house  Target completion by October NPTF

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September 17

October 8



Data center



Enterprise social networking



Security enhancements

• SafeDNS

• Logging 

DAS

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InCommon certificate program

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Cloud initiative update

• Google Apps, Hosted Exchange, AWS