THEME Cruises The cruise city of Malmö Floating holiday hotel Investment in solar energy

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N E W S F R O M C O P E N H A G E N M A L M Ö P O R T

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THEME Cruises

The cruise city of Malmö

Floating holiday hotel

Investment in solar energy

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Copenhagen - cool tourist town

Tivoli Gardens and Amalienborg are still popular tourist des-tinations, but design boutiques, restaurants and new archi-tecture are also important for the tourism industry which is

on the up and up in Copenhagen. Page 3

Towards the sun

The Japanese shipping line MOL wants to reduce its energy consumption and emissions. Hence an investment in solar panels in being made on board the vessel Emerald Ace

which recently visited Malmö. Page 4

Malmö growing through cruises

During 2013, Malmö was transformed into a new cruise hub. It is the Spanish shipping company Pullmantur which is making multiple calls with a total of 40,000 passengers.

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Royal Caribbean Cruises thriving

in Copenhagen

The cruise company Royal Caribbean Cruises is one of the world's largest. Copenhagen is a popular destination, one reason being that the port is so close to the city centre

and cooperation with CMP is working well. Page 6

Fine holiday on ﬂoating hotel

Romance, relaxation, entertainment and culinary experien-ces are just some of the things a cruise passenger is offered. Follow our writer who cruised with Royal Caribbean Cruises and followed life on board from up close on a state of the art

floating hotel. Page 8

Consumption worth MDKR 825

Cruising in Copenhagen is growing and developing. During 2012, the city received approximately 840,000 passengers. And the value of the spend by passengers and crews during the year is put at around 825 million Danish kroner.

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Notices

Page 11

Proﬁle:

With freight transport in his blood

Jesper Ejlerskov is terminal operations manager in Copenha-gen. He's got freight transport in his blood and in his daily work within CMP, he has help from over 75 employees.

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: MAX MICHEL MANN

Cruises – good

for tourism

THIS YEAR'S CRUISE SEASONbegan on 15 April when AIDAbella called at CMP and Copenhagen. This initial call was followed by some 360 further ones in 2013. This confirms Copenhagen as the obvious hub for cruise traffic in northern Europe, a fact also evidenced by the many prizes CMP and Copenhagen have received over the years for cruising. Our cruises were also highlighted last year when the city received the prize for being ‘Europe's Leading Cruise Port’ for the fifth time. To deve-lop the traffic further, comprehensive investments are now being made. A new cruise quay, allowing us to receive 500 calls per year, is being built in Copenhagen. In addition, new, ultra-modern terminal bu-ildings are being constructed. The new cruise facility is ready for the 2014 season.

BUT EVEN BEFORE THEN,CMP is moving the situation forward. In 2013 a cruise service was established in Malmö. It was the Spanish cruise line Pullmantur which made several calls, as a result of which Malmö recei-ved about 40,000 passengers during the year. We can see great oppor-tunities arising from this cooperation, which is opening up an exciting development both for us and for tourism in Malmö.

WE KNEW EARLIER ONthat cruises were a positive force which develo-ped tourism. But in this issue of the magazine, concrete figures are pre-sented which reveal what cruise tourism contributes to Copenhagen. The estimates made put the value of the spend by cruise passengers and crews at 825 million Danish kroner per year. This is impressive! We at CMP are delighted to be involved and to contribute to the develop-ment of the hospitality industry. We also promise to drive developdevelop-ment forward in Copenhagen and Malmö by creating the best possible con-ditions for cruising.

LAST OF ALL, I WANT TOtell you that the cruise ship on the cover of the magazine is called Vision of the Seas. She berthed at Copenhagen on 4 May just before this issue of CMP News went to press. Vision of the Seas belongs to the shipping company Royal Caribbean Cruises, which is featured in a separate article.

Pleasant reading!

Johan Röstin, CEO of CMP

Queen Elizabeth arrives in Copenhagen in May 2013.

CMP News is distributed by Copenhagen Malmö Port AB (CMP). A web edition of this newsletter is available in Danish, Swedish and English at www.cmport.com. Distributor: Johan Röstin.

Authors: Nils Francke, Kajsa Jacobsson, Fredrik Lilieblad and Lotta Solding. Contact address: CMP, Terminalgatan 18, Box 566, 201 25 Malmö, Sweden. CMP, Containervej 9, Box 900, 2150 Nordhavn, Copenhagen, Denmark. Subscription: Anette Lindgren, anette.lindgren@cmport.com. Production: Helium. Print: Tryckfolket.

Lars Bernhard Joergensen, the Executive Director of Wonderful Copenhagen:

Copenhagen is cool

The traditional sights have been up against competition from design boutiques,

restaurants and new architecture when tourists choose Copenhagen.

The Tivoli Gardens are still the leading attraction but it has faced competition from new festivals and events.

Lars Bernhard Joergensen, the Executive Director of Wonderful Copenhagen (WOCO)

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: MAX MICHEL MANN

PHO T O : WONDERFUL C OPENHA GEN

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– MOL IS TRYING TO BECOMEmore environmentally-friendly through a range of measures adapted to our global shipping operations. The work includes develop-ment and adaptation of sustainable technology, measu-res to ensure that our ships have as little impact on the environment as possible, as well as working actively to preserve our atmosphere and marine environment, says a representative for MOL Group.

MOL’s ship Euphony Ace was launched in 2006 as an ”eco-ship”, with the solar panels on board as one of a number of sustainable components. The ship recently visited Malmö. Emerald Ace, which was launched in 2011, is a second generation eco-ship combining a system of solar panels and lithium-ion batteries.

THE ENERGY THAT THE SOLAR PANELSgenerate at sea charges 320,000 batteries, which are then used as a

po-wer source when the ship is in dock. It enables the ship to completely shut down its diesel generators, thus not leaving any emissions behind it when in port.

THE SOLAR PANELSare made of durable, double-sided glass that can withstand large amounts of salt and strong winds. The 768 solar panels on Emerald Ace cover an area of some 1,000 square metres and generate a total of 2.2 MWh of electricity.

– Solar panels are particularly suitable on car carriers. They have large decks and large areas on which to lo-cate the panels. However, solar panels are a fairly ex-pensive technology and not all ships have the surface areas that car carriers have. These are a few of the rea-sons that we don’t see solar panels on more ships, says Bengt-Olof Jansson, CTO at CMP.

Japanese MOL focusing on

solar panels

Environmental and sustainability issues are becoming increasingly important

among the world’s shipping companies. Reduced energy consumption and

emissions are high on the agenda for many of them. The Japanese shipping

company MOL (Mitsui O.S.K. Lines) has chosen to focus on solar panels, an

environmental initiative that is not so common.

http://www.mol.co.jp Bengt-Olof jansson, CTO CMP PHO T O : JOHAN RAMBERG PHO T O : JOHAN RAMBERG

Japanese Euphony Ace called at Malmö car port in early March with 3,475 new cars on board. On the up-per deck may be seen the vessel's solar panels, which generate energy when the ship is at sea. The energy from the panels is then used as a power source when the ship is in port, where it can completely turn off its diesel generators and thus leave no emissions behind at the quayside.

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THEME CRUISES

PREVIOUSLY, MALMÖ RECEIVEDthe odd cruise call per year but through cooperation with Pullmantur the city is being transformed into a major cruise destination.

- Now one more segment is being linked to tourism in Malmö, which is a positive develop-ment. We are al-ready a popular destination for meetings, conferences and leisure travellers. Via cruise tourism, we are to be-come an even more attractive destination, says Katarina Olsson, Head of Unit in Malmö Tourism.

Cruise Malmö Network, which will market and sell Malmö as a cruise destination, was formed as early as 2005. The network includes the City of Malmö, CMP, Malmö Airport, representatives of the hospitality in-dustry, port agents and many others.

- THE THING IS, WE HAVEto show that Malmö is putting everything into this, especially bearing in mind that other cruise lines are now following our work.

Invest-ment opens up many opportunities, including the deve-lopment of new experience products which attract more visitors to Malmö, points out Katarina Olsson.

- Cruise passengers are offered a programme of visits when they begin or end their journey in Malmö, she continues. These are tailor-made tours in Malmö, Lund and Copenhagen.

Cruises are also positive as far as retailers and the entire hospitality industry are concerned. At the same time, jobs are created in, for example, checking-in duties, service on the quay and in the guiding business, which will employ a large number of people.

As part of the input, CMP and the City of Malmö are creating a cruise terminal in Freeport. This is used for checking-in, for example. A new pedestrian and cycle path which makes it easy for passengers to travel be-tween the terminal and the city centre are also being laid.

Malmö

– exciting new

cruise destination

Now Malmö is becoming a cruise destination. The Spanish cruise line Pullmantur is making

several port turnarounds in 2013, which means that Malmö is to welcome about 40,000 passengers.

Katarina Olsson, Head of Unit at Malmö Turism.

PHO T O : OSCAR F A LCK/MALMÖ TURISM PHO T O : DENNIS ROSENFEL D T

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Royal Caribbean Cruises

passengers are happy to

choose Copenhagen

Vision of the Seas slips gently into the harbour. It's an early morning in May. The vessel, which

left Florida in mid-April, has had 17 nights at sea and made many port visits since then. When

Royal Caribbean Cruises' stately vessel berths at Copenhagen, it is one of the nearly 360 port

calls made by cruise ships here each year.

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THEME CRUISES

THE NORWEGIAN-AMERICAN SHIPPING company Royal Caribbean Cruises is the world's second largest cruise operator, with five different brands.

- Our cruises are suitable for all ages. There are child-ren's clubs, climbing walls, swimming pools, a massage service, restaurants, showers and much more. Hence many people choose a cruise when they want different generations to holiday together, says Henrik Bergkvist, Sales Manager for the Danish and Icelandic market.

He says Copenhagen is a very popular cruise destina-tion.

- A major advantage is that the port is so close to the centre of Copenhagen, so almost all our guests leave the ship for various excursions when we are here. The Americans, in particular, love the culture - a castle visit, the Tivoli Gardens, the Little Mermaid, yes, sights which are typically Danish.

ROYAL CARIBBEAN CRUISES HASa total of 42 ships ope-rating on different cruise lines. They include the world's largest, Oasis, which holds no fewer than 5,400 passen-gers. Vision of the Seas, with its 2,200 guests, may seem small by comparison. The ship’s passengers come pri-marily from the US but also from the UK, Southern Eu-rope and, of course, Denmark.

- We have had good cooperation with Copenhagen

Malmö Port for many years. We always get excellent feedback from passengers regarding arrival, departure and checking-in arrangements, says Henrik Bergkvist.

The cruises operated by Royal Caribbean Cruises range from three to 17 nights’ stay. The largest market is the Caribbean, but many of the trips visit cities around the Mediterranean.

- Many people think that a cruise is an expensive holi-day. But it need not be at all. For example, a trip from Copenhagen to the Norwegian coastal strip costs as little as 5,000 kronor for seven nights. That's cheaper than a package holiday!

FACTS:Royal Caribbean Cruises Ltd.

● Norwegian-American global shipping company.

● The world's second largest cruise operator.

● Owner of five cruise lines: Royal Caribbean In-ternational, Celebrity Cruises, Pullmantur Crui-ses, Azamara Club Cruises and CDF Croisières de France, plus it has 50 per cent of the shares in TUI Cruises.

● A total of 42 ships.

● Head office in Miami, Florida. Scandinavian head office in Oslo.

● A total of 62,000 employees.

www.royalcaribbean.dk www.trshipping.dk Vision of the Seas is one of Royal Caribbean Cruises cruise ships. Here she calls on Copen-hagen for the first time in 2013. Vision of the Seas is 264 metres long and hosts more than 2 000 passengers.

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: MAX MICHEL MANN

Agent for Royal Caribbean in Denmark is T.R Shipping

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THEME CRUISES

YOU PACK ONLY ONCEfor what is to be your home for a week or more and will not be concerning yourself with how you reach your new destination. It is waiting for you when you wake up the next morning.

Regardless of the choice of ship, from smaller ultra-de luxe ships to Royal Caribbean giants, the crew are ready to receive you when you arrive. They take the luggage up to the selected cabin or suite while you check in at the terminal and have imprints taken of credit cards, which are replaced by a so-called SeaPass with your name and photo. This is the key to virtually everything on board - from your cabin to payment for purchases in bars, restaurants, shopping centres, etc. and it must be shown each time you disembark and return. Just re-member that excessive use can cause a shock when the bill comes on the last day. Also included is a tip equiva-lent to approximately 10 dollars per day per person.

I have on all my cruises had the experience of seeing passengers queuing on the last day at the front desk to

complain about the invoice. They do not understand the amount but must acknowledge that their signatures on various bills for purchases in the pool bath, bars, restau-rants, etc. are correct.

IN THE CABIN YOUR STEWARDawaits to show you where to go. Give him a little tip at the outset and get good ser-vice for the rest of the voyage. It’s not necessary, just a word of advice from a fully-fledged cruiser.

If you have not selected an exterior cabin with a bal-cony, secure one for the next trip. There is nothing like standing in your dressing gown on the balcony and breathing in the sea air while sailing to the new destina-tion or, later, enjoying a drink under the stars with the waves on the bow.

On the bed you will find a copy of the day’s ‘ship newspaper’. It’s mega-important to study it. Here you can find complete information with the times of day and night activities, entertainment, dining times in the

re-Floating holiday hotel

Ahoy and welcome. You and your partner or the whole family have for the ﬁrst time decided to

spend the holidays at sea on a well-established cruise ship. And you have something to look

forward to. Pampering, pleasure, relaxation, culinary experiences, entertainment and top-class

activities combined with fabulous impressions every day on land must be the right description

of a holiday at sea, where the hotel moves with you.

A Polar dip at the Arctic Circle on its way to Midnight Sun country at the North Cape. PHO T O : PER KANS T RUP

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THEME CRUISES

staurants, opening hours in bars, cafés, the casino, the day’s offers in the shopping centre, etc. plus a descrip-tion of the port to be called at the next day.

WHEN THE MANDATORY RESCUE exercise is over, you should find your own rhythm of life on board – whether you want to eat breakfast with others or have it served in your cabin, participate in activities in the morning and relax in the afternoon or vice versa, take part in the ship’s excursions or go ashore on your own.

If you have decided on excursion destinations in ad-vance, you should book in good time over the internet from home. The popular tours sell out fast and also you will not have to queue at the counter. My wife and I usu-ally choose to go ashore on our own and find a ‘tourist train’ or sightseeing bus, which is to be found in almost all cities at which cruise ships call. From them you get an excellent impression of the city and can then find places you want to look at more closely.

By counting the number of waiting buses on the quay you can see the interest there is in the day’s tours. If you wish to go ashore independently, there is no need to rush off the ship. Excursion participants take first prio-rity, and it may take time for, say, 4,000 passengers to be funnelled ashore first.

LIFE ON BOARD IS DIVERSE.Many people start with mor-ning gymnastics on the pool deck, which bustles with activity during the day and in the evenings with all kinds of fun competitions. Others use the promenade deck round the ship to keep their weight down. You can ea-sily put on several kilos with the many delicious food choices on offer.

A new trend is a wellness holiday or health voyages. The new giant vessels are now equipped with large fit-ness rooms with every conceivable machine and skilled instructors. You exercise in view of panoramic windows overlooking the sea or land, followed by time spent in a spa pool overhanging the ship’s sides high up, while your wife receives beauty treatment and massage.

After the substantial evening meal in the main

restau-rant, your SeaPass displays the table number and time, and there is again a possibility to just pick and choose large-scale entertainment. All shipping companies put on shows in the theatre, from musicals in the very best Broadway style to other forms of entertainment. The lar-ger the vessels, the biglar-ger the shows.

THE HIGHLIGHT OF ALL CRUISESis the captain’s dinner. Here you meet up in all your finery and stand in a long, long queue to be photographed with the captain. You can also choose to invite your wife to the gourmet din-ner in a special restaurant where, for a small supple-ment, you can enjoy a great culinary experience with excellent accompanying vintages.

The range of options on board is huge, depending on the ship’s size. They are far cosier on the smaller ships than on the large giant ones, where there are activities galore. Above all, you yourself decide the pace and there is no holiday more relaxing than that on your floa-ting hotel.

Where else can you, in the Mediterranean for ex-ample, experience Naples, Rome, Florence and Pisa, Nice, Monaco and Barcelona in one and the same week?

Just remember that cruises are highly addictive. Once you have acquired a taste for the good life at sea, you will go back for more every time. No question!

Pool crew warming up for the day’s morning gymnas-tics and fun competitions

Per Kanstrup started the Ekstra Bladet Ferie supplement to the main magazine in 1994 after several years as an all-round reporter with Ekstra Bladet’s Jutland editorial team and later as manager of the Aalborg editorial team. His job at Ferie took him around the world, with reports and visits (so far) in 114 countries and states. After his first cruise with Silver Wind from the shipping company Silversea, he was completely sold on this form of holiday. He has since then, as a guide and travelling companion on cruises such as learning cruises with Ekstra Bladet, introduced many Danes, between 50 and 100 on average, to this unique holiday at sea with a floating hotel. On a learning cruise from Copenhagen to the North Cape with Holland Amerika Lines’ ‘Rotterdam’, a record was set with over 200 Danes among the passengers. This is the first, and certainly up until now the only, time so many Danes have been together on one and the same cruise. Per Kanstrup can today look back, for the present, on more than 50 cruises over all seven seas, although with the Mediterranean and the Greek Archipelago as absolute favourite destinations. He has sailed in everything from the four-masted Star Clipper and ultra-de luxe ships and medium-sized vessels to the giants from Royal Caribbean.

The fish dish of the day served in a beautiful ice sculpture PHO T O : PER KANS T RUP PHO T O : PER KANS T RUP

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SINCE 2005, THE NUMBER OFvessels has increased by 24%. And this growth is expected to increase even more in the future. For the next three years, the cruise industry is ex-pected to grow by between five and ten per cent annually. The ships visiting Copenhagen are also tending to be lar-ger. This also confirms the industry trends showing that vessel capacity in international cruise traffic has almost doubled in ten years.

Studies carried out have estimated the direct and indi-rect spend by passengers and crews in Copenhagen in 2012 as totalling over 825 million Danish kroner**. This is an increase of 24 per cent compared with 2010. The reason for the rise is that the number of passengers increased with

more turnaround calls and also that passengers spent more on average in Copenhagen in 2012 than in 2010.

THERE HAVE ALSO BEEN studies on how satisfied cruise passengers are. The results show that 95 per cent of pas-sengers were satisfied with their stay in Copenhagen. Most of them – 91 percent – also thought that Copenha-gen matched or even surpassed their own expectations. This means that cruise passengers in Copenhagen are more satisfied and are significantly above the average in comparison with passengers from other cruise destinations in Europe.

Copenhagen

– a popular cruise destination

CMP and Copenhagen are an increasingly popular hub for cruising in

Scandina-via. Each year, the number of port calls increases, while crews and passengers

spend more money in Copenhagen. In terms of what is spent, Copenhagen is

also above average compared with other European cruise destinations.

In 2012, CMP received 372 cruise calls with a total of 840,000 passengers –

both turnaround and transit*. This means that passenger numbers almost

doubled between 2005 and 2012.

cruise passengers visited

Copenhagen in 2012

840 000

During 2012, cruising contributed a spend of 825 million Danish kroner.

* Turnaround call = the ves-sel takes new passengers on board before depar-ture.

Transit call = the vessel leaves with the same pas-sengers as when bert-hing.

** Source: The consultan-cies G.P. Wild and BREA (Business, Research & Economic Advisors). THEME CRUISES PHO T O : DENNIS ROSENFEL D T

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NOTICES

Three new records for CMP

– vehicle handling increases

in ﬁrst few months of year

CMP set three new records in March for the number of vehicles handled per month, the number of vehicles arriving on a vessel and the number of ocean-going vessels calling. CMP expects the volumes to increase in 2013 in comparison with 2012.

55,558 vehicles were handled, i.e. loa-ded and unloaloa-ded, in Malmö in March. The previous record was set at the same time last year – 53,613 vehicles.

At the same time, a double record was set for the number of vehicles arriving on a single vessel. The previous record of 3,735 vehicles was beaten first on 10 March by the M/V Toledo with 3,772 vehicles and then on 25 March by the M/V Brasilia Highway with 4,450.

The third record concerns the number of ocean-going vessels. Seven of these called. Around four vessels in this class usually call at Malmö. In addition, around forty smaller vehicle vessels call every month.

"The records are important for CMP as they confirm our position as a major port for the distribution of vehicles in the Nordic re-gion and Russia," says Johan Röstin, CEO of CMP.

Most of the vehicles are Toyotas from Ja-pan and other countries of manufacture, destined primarily for the Russian market. Consumers there still have a strong desire to

buy private vehicles.

"The vehicle volumes for January, February and March look very good. We ex-pect growth in vehicle handling in 2013 compared with last year, which totalled 419,000 vehicles," says Johan Röstin.

Malmö important hub

for recycling scrap

Swede Harbour in Malmö is Western Swe-den’s largest bulk port. The port handles very large ships and has an annual turnover of half a million tonnes of scrap. 25,500 ton-nes of scrap were loaded onto the ship Ori-ent Trader at the turn of the month March/April.

– This particular load went to the USA, which previously accounted for a large pro-portion of exports along with China. How-ever, during the last two years most of our scrap has been exported to Turkey, where it is recycled into new sheet metal and reinfor-cement bars, says Perry Emchen, Terminal Manager at Swede Harbour.

Orient Trader arrived on 27 March. By 4 April the ship had been loaded with 6,500 busheling (thin plate) and 19,000 bundles (parcels of steel), which were delivered by Stena Metal International and stored in the port for a period.

Orient Trader is a relatively new ship, built in 2010. The arrival was handled by Stena’s broker Citadel Shipping.

– This is a comparatively large ship which

arrived completely empty and left Malmö just about fully laden. The largest ship we have handled unloaded 70,000 tonnes of coal, says Perry Emchen.

Perry Emchen compares Swede Harbour’s operation as a whole to a large, spinning re-cycling wheel. Scrap is unloaded here in the form of recycled cars, surplus metal from Swedish car production and material recove-red from industrial demolition. After unloa-ding, the scrap is collected up, fragmented and stored for onward transport.

Stena Metal International is Swede Har-bour’s largest customer. They transport scrap to Malmö every week by sea, rail and road.

New postcode in

Copenhagen

As of 1 June 2013 inclusive, the CMP has a new postal address in Copenhagen. The new address is:

Copenhagen Malmö Port Containervej 9

P.O. Box 900

DK-2150 Nordhavn, Copenhagen Denmark

Would you like to receive news by e-mail? Send an e-mail, with your name, to cmport@cmport.com. Write “Yes please to e-mail news” in the subject heading. M/V Brasilia Highway in Freeport in Malmö, March 2013

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Profile

‘IT’S ALMOST THE SAME, but the packages are a bit big-ger!’ So says Jesper Ejlerskov, Terminal Operations Manager for CMP in Copenhagen. Prior to joining CMP a year and a half ago he was Operations Director for the package carrier DPD, and he has also worked for DHL. He thus has freight transport in his blood, and from his office at Containervej 9 in Freeport, he has a good view of the container traffic into and out of the terminal.

‘I am responsible for the day-to-day running of the operation. The external interfaces are, for example, planning and the preparation of offers to customers and claims, while on the internal side there is the ma-nagement of foremen, cooperation with other depart-ments and internal projects.’

‘We are also working on developing the terminal’s business and spend time cultivating new and exciting customers with more project-orientated loads in mind which can supplement container traffic, our core busi-ness. For example, the concrete components for the construction of Copenhagen’s upcoming Metro line will pass through the terminal. ’

TO ACCOMPLISH EVERYDAYtasks, Jesper can call on the skills of the foremen, an operations planner and 75 port workers.

‘CMP is a fantastic company, and everyone I’ve met is incredibly friendly and competent and they all know what they are doing. We have a fine canteen and fit-ness facilities, so the location here in the middle of the port is incredible’, says Jesper, who has also joined CMP’s Bowling Club.

JESPER IS 38 YEARSold and privately lives in Valby with his girlfriend Christina and the dog Bandit. He

and his girlfriend have spent their summer holidays for three years on the Greek island of Skiathos, where they willingly help out locally with the island’s stray dogs.

‘It was my girlfriend’s idea and I think it’s exciting. I love dogs, and being there with 70 wild dogs that have never been trained is unbelievable. It’s a good combination of a holiday and doing something useful.’

PROFILE: JESPER EJLERSKOV

Cultivate new

Project cargos

Jesper Ejlerskov has substantial experience in freight transport from his previous jobs.

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