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2015 North America Video Conferencing Services Buyer’s Guide
Description: The dynamic video conferencing services market is experiencing rapid growth. However, the increasing variety of solutions and providers leaves prospective customers and partners with a lot of investigating to do. This study profiles a range of leading providers in North America. It contains a template of information that customers and partners should request from prospective video conferencing service providers. More specifically, it offers detailed analyses of provider market positioning and service offerings, including both managed and hosted video conferencing services. It will help customer organizations to make better-informed decisions when selecting video conferencing solutions and providers.
This research focuses on video conferencing services offered by conferencing service providers (CSPs) who offer managed and/or hosted and cloud services.
Hosted and Cloud Video Conferencing Services: This category encompasses multi-point bridging and meet-me video conferencing services that enable point-to-point and multi-point video meet-meetings. In all cases, the video bridging infrastructure (bridges/multi-point control units/gateways) and associated software reside in the service provider hosting environment, and is owned and operated by the service provider. Dedicated hosting services as well as multi-tenant cloud services are included in this category. Also included are gateway, scheduling, concierge, events management, and other associated services.
The hosted video conferencing services market also encompasses subscription-based cloud video
conferencing services, including virtual meeting rooms. Virtual meeting rooms (VMR) are on-demand, multi-party video conferencing services that enable "all you can use" personal virtual meeting rooms that are subscribed to on an OPEX basis. Users can scale capacity up or down depending on their needs via licensing. These features differentiate VMRs from traditional hosted bridging services that support scheduled
sessions.
Note: Video capabilities offered as part of web conferencing applications (e.g., Cisco WebEx, Citrix GoToMeeting), unified communications clients (e.g., Microsoft Lync), voice over Internet protocol (VoIP) services, and toll bypass (e.g., Skype) are excluded from this category.
Managed Video Conferencing Services: This service category involves the management of customer-owned video conferencing infrastructure and endpoint equipment that is typically deployed on the customer’s premises. In some cases infrastructure is deployed on the service provider’s premises.
Managed service provider (MSP) offerings typically include a range of services delivered either on-site or remotely through a central video network operations center (VNOC). VNOC-based services for video conferencing systems, endpoint and bandwidth management, monitoring, and value-add software applications are included in this category. Excluded are any hardware sales or leasing, installation,
equipment maintenance, network maintenance, planning services, systems integration, network/transport. Exchange services are designed to facilitate connectivity and interoperability of multi-codec immersive telepresence endpoints. In addition to endpoints, exchange services also typically utilize customer-owned premises-based infrastructure. Because of the mix of hosted and customer-owned components, as well as the fact that a majority of endpoints registered to exchange services are managed, we are categorizing exchange services under the managed services segment of this buyer’s guide.
Criteria for Provider Inclusion
Since there are many providers now competing in this space we have narrowed our scope to profile a diverse cross-section of the top providers based on revenues, infrastructure deployment models, and willingness to participate and share information for this study based on available offerings and company performance in the year of 2013.
Hosted/cloud CSPs must be the party that bills and interfaces with the end-user organization. They may resell or white-label services based on infrastructure owned and hosted by partners. MSPs and CSPs profiled in this report must have generated revenues of at least $ million from hosted/cloud and/or managed services delivered in North America in 2013.
- Revenue from services associated with hardware or software product sales such as installation, warranty, and maintenance.
- Revenue from planning services such as network readiness assessments, systems integration (e.g., UC/scheduling), or audio-video room design.
- Service revenue incurred by SaaS-based solutions that are more collaborative in nature (e.g., Cisco WebEx), or geared towards long-distance toll bypass (e.g., Skype and other similar
VoIP solutions) for which video conferencing is just an enabler.
- Revenue associated with transport or network, specifically ISDN/IP network, sale. - Revenue from sales or lease of video conferencing equipment and hardware.
Note: Our knowledge base extends well beyond the companies and services profiled in this report. End-user organizations are welcome to contact the author regarding companies and services not included here, as well as offerings made available in 2014.
Key Questions This Study Will Answer:
- Who are the leading video conferencing services providers in North America? - What services does each one offer?
- What are their strengths and differentiators? - What factors are driving services evolution?
- What should buyers consider when investigating these and other prospective providers
Contents: ExecutiveSummary
Key Questions This Study Will Answer Market Definitions
Criteria for Provider Inclusion Top Provider Profiles
- AGT - AT&T0
- Blue Jeans Network - BT Conferencing - Glowpoint - IVCi
- Orange Business Services - Verizon
- Whitlock - Yorktel - Zoom The Last Word Appendix Legal Disclaimer
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