CMS’ CROWNWeb Application
Note: Computer speakers or headphones are necessary to listen to streaming audio.
July 30, 2015
With CROWNWeb Outreach,
Communication, and Training
Welcome Back Outreach,
Communication, and Training
7/30/2015
O 2 Note: Computer speakers or headphones are necessary to listen to streaming audio.
Audio for this event is available via INTERNET
STREAMING. - No telephone line is required.
Computer speakers or headphones are
necessary to listen to streaming audio.
NOTE: A limited number of phone lines
are available if you are experiencing
poor audio quality – send us a
chat message!
7/30/2015
O 3 Note: Computer speakers or headphones are necessary to listen to streaming audio.
Step 2 Step 1
Location of Audio Controls
Audio from computer
speakers breaking up?
Audio suddenly stop?
•
Click Pause button
•
Wait 5 seconds
•
Click Play button
7/30/2015
O 4 Note: Computer speakers or headphones are necessary to listen to streaming audio.
Example of Two Connections to Same Event
•
Hear a bad echo on the call?
•
Echo is usually caused by multiple connections to a single
event.
•
Close all but one browser/tab and the echo will clear up.
7/30/2015
O 5
Note: Some questions may require additional research. Unanswered questions may be submitted to [email protected].
Type questions in the “Chat with Presenter” section, located in the
bottom-left corner of your screen.
7/30/2015
O 6
Note: Computer speakers or headphones are necessary to listen to streaming audio.
Limited telephone lines are available for users who cannot stream. Send a chat message.
Janis Grady, RHIT, CPHQ
Contract Officer’s Representative (COR)
CROWNWeb Outreach, Communication, and Training (OCT) Contract
Centers for Medicare & Medicaid Services
7/30/2015
O 7 Reminder: Limited dial-in lines are available for those who need listen via phone – Send a chat message.
Oniel Delva, BA, CTT+
Communications Manager
Oniel Delva is the Communications Manager for the CROWNWeb Outreach, Communication, and Training (OCT) team. Since joining the CROWNWeb team in October 2008, he has spearheaded the development of CROWNWeb educational events and materials, and
published more than 33 CROWNWeb articles in a numerous national magazines and journals—of which he successfully published 3 cover stories.
Michael Seckman, CTT+
Training Manager
Michael Seckman is the Training Manager for the CROWNWeb
Outreach, Communication, and Training (OCT) team. Mr. Seckman has led the development of CROWNWeb online training modules, online
help systems, and quick start guides since December 2007. Additionally, in his role, Mr. Seckman oversees the deployment of instructor-led webinar and video training efforts.
7/30/2015
O 8 Reminder: Limited dial-in lines are available for those who need listen via phone – Send a chat message.
Al Meltzer
Project Manager
Al Meltzer is the Project Manager for the CROWNWeb
Outreach, Communication, and Training (OCT) team. In his role, he oversees the management of all CROWNWeb outreach and training
efforts. Mr. Meltzer has managed many large efforts including two CMS IDIQs and tasks within these contracts, as well as contracts with AHRQ, ASPR, CDC, HRSA and DoD/HA.
Jack Savage
Task Lead - Web Designer
Jack Savage is the Web Designer for the CROWNWeb Outreach,
Communication, and Training (OCT) team. In his role, Mr. Savage will manage the webhosting. He has participated in the development of
websites on contracts QRS has held with ASPR, HRSA and OS and has employed cloud computing for over five years moving complex, resource intensive
applications to the cloud.
Latest News
and Reminders
7/30/2015
O 10
•
Clinical data submission applies to all Collection Types:
Hemodialysis
Peritoneal Dialysis
Vascular Access
•
Clinical data submission apples to all submission methods:
CROWNWeb Single User Interface
Electronic Data Interchange (EDI) / Batch
NRAA - Health Information Exchange (HIE)
Clinical Month
• May 2015
Date of Closure for
Clinical Submissions
• July 31, 2015
• 11:59 p.m. ET
7/30/2015
MM 11
7/30/2015
O 12
7/30/2015
TW 13
•
The QualityNet Help Desk provides support for CMS’ QualityNet
systems.
•
The QualityNet Help Desk is currently fielding QIP questions
regarding, such as:
Registration How To
Assistance with obtaining Role and Scope
How to run a report within QIP
How to Submit a Clarification Question as a POC (Point of Contact)
If the community would like to know more about why they received a
certain Score, they are to submit a Clarification Question within the QIP
1.0.0 System.
7/30/2015
AM 15
Who is QRS?
Quality Resource Systems, Inc. is a woman-owned
small business established in 1989. The firm has
supported agencies of HHS including AHRQ, ASPR, CDC, CMS, HRSA, and OS/Office
on Women's Health. QRS has developed and maintains websites on our in-house
servers, and for one agency received authorization to host the site as a .gov
address.
QRS will conduct the monthly interactive CROWNWeb and QIP training sessions,
respond to user questions, and develop web-based tools aimed at enhancing user
experiences. QRS makes extensive use of cloud computing, placing resource
intensive applications in the cloud for enhanced user access and response.
CROWNWeb
7/30/2015
O 17
Oversees all CROWNWeb communication and
training efforts
Develops educational materials that help simplify
data reporting requirements
Collaborates with other CROWNWeb support teams
to communicate CROWNWeb requirements
CROWNWeb Outreach, Communication, and Training (OCT):
7/30/2015 O 18 CROWNWeb Presentations CROWNWeb Newsletters My CROWNWeb Website CROWNWeb Articles
•
CROWNWeb OCT has and will continue to support users’ needs
through various communication outlets:
7/30/2015
O 19
•
Accessible via the
MyCROWNWeb.org website.
•
Automatically funnels
questions to the proper
group.
CROWNWeb Help Portal
•
[email protected]
•
Questions submitted directly
to CROWNWeb OCT team.
•
Questions typically answered
within 2 business days.
CRAFT Email Account
•
Users may continue to communicate with CROWNWeb OCT via:
7/30/2015
M 21
•
Users can access context sensitive help topics via the
CROWNWeb system.
7/30/2015
M 22
•
Users will continue to have access to all CROWNWeb training
resources available via
www.MyCROWNWeb.org
.
7/30/2015
•
Twenty-three self-paced courses available
•
Courses can be accessed
24/7 from any
computer/Internet
connection
•
Updated to cover all the
CROWNWeb tasks
in CROWNWeb
•
Include demonstration
videos, FAQs, and
quizzes
M 23
7/30/2015
M 24
CROWNWeb Online Help Searchable, online assistance for
all CROWNWeb tasks Quick Start Guides
Basic step-by-step instructions on all CROWNWeb tasks, broken
out by user role
7/30/2015
M 25
CROWNWeb Training Videos
Walk you through the tasks within CROWNWeb
7/30/2015
M
26 Training Resource List
7/30/2015
M 27
•
August 2015 CROWNWeb New User Training is available!
•
Register for
Day 1
and
Day 2
. (August 11
thand 12
th)
•
Training covers
manual data entry
in CROWNWeb.
7/30/2015
O 29 Example of Virtual Classroom
•
CROWNWeb OCT to support QIP 1.0 System training and QIP
communications.
•
CROWNWeb OCT will continue to improve user communication
and training with goal to implement efforts, such as:
CROWNWeb FOCUSed trainings (Short, feature-specific trainings)
Audible, self-paced training modules
Virtual classroom
Final
7/30/2015
C 31
7/30/2015
O 32
7/30/2015 O 33
CMS Community WebEx:
Topic: TBD
Date: August 27, 2015
Time: 2pm-3pm ET
7/30/2015
HHSM-500-2015-00511G
O 34
For Further Information…
Help Me Form:
http://help.mycrownweb.org/
QualityNet Help Desk:
1-866-288-8912
Website:
http://www.mycrownweb.org
