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SOLUTION FOR

COMPANIES IN THE

ENERGY, UTILITIES,

SERVICE AND

MANUFACTURING

SECTORS

THAT WANT

TO MANAGE THEIR

PROCESSES, OPERATIONS,

RESOURCES AND

EMPLOYEES

SIMPLY

AND EFFECTIVELY

SERVICE MANAGEMENT

®

myFABER

Service Desk a workforce

management

Správa železniční dopravní cesty

DISTRIBUČNÍ

SLUŽBY

BULGARIA

EAD

With myFABER® you gain

a solution built on 15 years

of experience in managing

employees, resources, time, tasks

and materials in 11 European

countries.

Whether it‘s varying conditions,

di erent systems of work and

mentalities or demanding

environments, myFABER® can

handle it all, providing employees

in the eld and at the head o ce

with a tool to achieve awless

performance that is e cient in every

way. It brings a welcome change

with automated processes and

precise information available

electronically and in real time

in both directions, which contributes

to better decision making

and planning.

MAIN BENEFITS

·

More e ective management of processes and services

· Management, planning and optimisation of resources

(people, material, machines)

· Management and decisions based on current,

real and objective criteria and data

· Elimination of paper documents

· Better transmission of information electronically without errors

· Reduction in direct operating costs

· Higher work productivity

· Capacity planning

· Automation of processes

· Event management

· Full support of mobile employees in the eld

· Immediate response to unusual or emergency situations

· Integration with geographic information systems (GIS),

manager information systems (MIS),

company information systems (ERP), mobile systems

We value and respect the uniqueness of every client. We approach all clients individually with respect to the needs

and speci cs of their business. Customers using the myFABER® solution include:

REFERENCES

DRIVING YOUR BUSINESS

© KVADOS. All rights reserved.

The logo and product names are the trademarks or registered trademarks of KVADOS and other holders.

KVADOS

Novoveská 1139/22, 709 00 Ostrava-Mariánské Hory, Czech Republic

+420 596 126 210 (211) business@kvados.com kvados.com

-KVADOS has been a respected producer and supplier of its own software solutions,

services and consulting since 1992.

e quality of these solutions is certi ed

according to 6 international ISO standards in the eld of information and

commu-nications technology.

e fundamental principle of our work is quality project

management and the ability to understand the processes and operations of our

clients. To do so, we use the vast experience of our specialists and know-how, which

has been proven in the 11 European countries where we operate.

We continually focus on seeking new market opportunities and strive to achieve the

leading position in the eld. It is no small task we have set ourselves. We aim to

continually supply products and services that help our customers achieve their goals,

enable their businesses to perform better, and make their company processes more

e cient. When developing solutions, we prefer a creative and innovative approach.

at is why we are also a founding member of the IT Cluster Association – a driving

force in the research and development of new technologies in the Moravian-Silesian

Region. Commercially, we work with leading international companies, which consider

us a stable partner, as do our customers.

OUR SOLUTIONS,

THAT WE OFFER

®

VENTUS

ERP SOFTWARE

A custom designed business system

®

myAVIS NG

MOBILE SOLUTIONS

CRM with support for business

processes in the eld

®

myTEAM

PROCESS MANAGEMENT

Manages internal company processes

and work with documents

®

myFABER

SERVICE MANAGEMENT

Service Desk a workforce management

®

mySTOCK

WAREHOUSE MANAGEMENT

Manages logistics and warehouse processes

®

myCASH

RETAIL MANAGEMENT

A modern style of retail sales

®

myWORK

WORK MANAGEMENT

Increases the productivity of o ce

employees

myDATACENTER

PRIVATE CLOUD SOLUTION

An environment to reliably

and securely run applications

myACADEMY

KNOWLEDGE BASE SUPPORT

(2)

e myFABER® solution provides

a set of tools, which ensure

the smooth daily operation of

companies working in demanding

industrial and service sectors.

Because every second of down

time means enormous losses, a

successful enterprise must meet

the demands of performance and

e ciency, and manage processes

and resources properly, including

human resources.

ese are

precisely the criteria that

myFABER® monitors, manages,

evaluates and optimises using

state-of-the-art technologies

combined with know-how proven

in an international. In this way,

myFABER® reduces operating

costs, increases the performance

and e ciency of company

operations and improves work

productivity.

With the myFABER® solution, you

can simplify and standardise

activities and processes, implement

management metrics (including

service processes) and increase

employee satisfaction. Above all,

however, you will always be assured

that your people are always

in the right place at the right time,

with the right information and

right equipment.

When deploying the myFABER® solution at your company, you don’t

need to change your business from its foundations. However, you will

have the opportunity to completely re-engineer processes, to become

an innovator in a conservative environment, and to get a jump on the

competition. And that means a jump not just in terms of information,

but also in capacity, quality and economics.

WE GIVE YOU

THE POTENTIAL TO

DO COMPLICATED

THINGS SIMPLY

· Automatic planning and resource allocation

· Preventative maintenance

- Planning preventative maintenance

- Performing preventative maintenance

· Emergency maintenance and incident management

· Resource management

· Field service management

- Mobile client and mobile processes in the eld

· Service Desk and dispatching

· Warehouses and logistics

®

MODULES OF myFABER

®

myFABER IS A MODULAR SYSTEM

It can function independently or within a structured system – both as a subordinate

or control system. It can be used for:

Planning management

Plan clearly and effectively, assess your capacity in relation to commitments

Enterprise asset management

Manage company assets so that you are never surprised by an outage or lack of equipment

Service level management

Get a complete overview of whether you are providing your clients with services according to agreed parameters

Service catalogue

No more confusion regarding offered services, with a clear presentation of what you offer and for how much, all managed in one place

Incident management

Resolve emergency and problem situations as quickly as possible with maximum e ciency

Human resources management

Work with employees according to their quali cations, manage job positions, employees and organisational units

Client management

Keep records for every customer with all the important information required to properly carry out contracted work and meet contractual obligations

Workforce management

Optimise the use of your employees and technicians, exibly respond to current needs without unnecessary expenditures

Field service management

Assign tasks to employees in the eld e ectively and obtain precise information on current progress at any time

Problem management

If certain problems appear repeatedly, this is your chance to prevent them on a conceptual level

Event management

Centrally monitor the status of all critical and contracted systems, infrastructure and services

Change management

Organise all your change requirements and establish a xed approval and implementation process

Con guration management

Manage settings, create an overview of software licensing, and simplify system installation

Administration management

Manage system users and user groups, code lists, counters, contacts, planning templates and other settings

Service Desk management

Give your customer support employees an e ective tool for documenting and handling your clients’ requirements, and keep constant track of what is happening

Employees in the eld are assigned

tasks electronically, so they don’t

need to come in to the head o ce.

In the same way, all information

from the place of work is recorded

in a mobile device, which then

sends this data to the head o ce in

real time.

is eliminates delays and

ine cient paperwork, and increases

employee capacity and productivity.

In addition, eld technicians can

start their work day straight from

home, as they can see all the

information on assigned tasks and

the resources needed to perform

these tasks from any location

at any time.

myFABER® is e ective for any company that provides services, and not just to external clients, but also

within its own organisation.

e three main pillars of the application are optimising work management

and processes, a mobile component for employees in the eld, and comprehensive tools

for Service Desk.

Field workers use an advanced application optimised for eld work,

which provides them with precise information at any time and also

enables them to submit this information to the head o ce online

Users at the head o ce have

a clear interface, where they can see

all necessary information and work

with this data quickly thanks to

interactive elements – for example,

Gantt charts are used for resource

planning and planning can also be

linked to the geographic information

system (GIS), so the dispatcher can

assign employees their next task

directly from the map based on the

employee’s current position.

is

makes it possible to exibly respond

to emergency situations, as well as

situations where certain tasks take

longer or shorter than expected.

anks to the integration of central and mobile components, which exchange precise and current data online,

myFABER® monitors contractually binding deadlines, capacities and parameters. It thus clearly raises the level

of services you provide, while reducing costs and ensuring accurate information.

Users at the head o ce work in an environment, which is

intuitively designed and laid out so that they can quickly and

easily navigate through large amounts of displayed data

(3)

e myFABER® solution provides

a set of tools, which ensure

the smooth daily operation of

companies working in demanding

industrial and service sectors.

Because every second of down

time means enormous losses, a

successful enterprise must meet

the demands of performance and

e ciency, and manage processes

and resources properly, including

human resources.

ese are

precisely the criteria that

myFABER® monitors, manages,

evaluates and optimises using

state-of-the-art technologies

combined with know-how proven

in an international. In this way,

myFABER® reduces operating

costs, increases the performance

and e ciency of company

operations and improves work

productivity.

With the myFABER® solution, you

can simplify and standardise

activities and processes, implement

management metrics (including

service processes) and increase

employee satisfaction. Above all,

however, you will always be assured

that your people are always

in the right place at the right time,

with the right information and

right equipment.

When deploying the myFABER® solution at your company, you don’t

need to change your business from its foundations. However, you will

have the opportunity to completely re-engineer processes, to become

an innovator in a conservative environment, and to get a jump on the

competition. And that means a jump not just in terms of information,

but also in capacity, quality and economics.

WE GIVE YOU

THE POTENTIAL TO

DO COMPLICATED

THINGS SIMPLY

· Automatic planning and resource allocation

· Preventative maintenance

- Planning preventative maintenance

- Performing preventative maintenance

· Emergency maintenance and incident management

· Resource management

· Field service management

- Mobile client and mobile processes in the eld

· Service Desk and dispatching

· Warehouses and logistics

®

MODULES OF myFABER

®

myFABER IS A MODULAR SYSTEM

It can function independently or within a structured system – both as a subordinate

or control system. It can be used for:

Planning management

Plan clearly and effectively, assess your capacity in relation to commitments

Enterprise asset management

Manage company assets so that you are never surprised by an outage or lack of equipment

Service level management

Get a complete overview of whether you are providing your clients with services according to agreed parameters

Service catalogue

No more confusion regarding offered services, with a clear presentation of what you offer and for how much, all managed in one place

Incident management

Resolve emergency and problem situations as quickly as possible with maximum e ciency

Human resources management

Work with employees according to their quali cations, manage job positions, employees and organisational units

Client management

Keep records for every customer with all the important information required to properly carry out contracted work and meet contractual obligations

Workforce management

Optimise the use of your employees and technicians, exibly respond to current needs without unnecessary expenditures

Field service management

Assign tasks to employees in the eld e ectively and obtain precise information on current progress at any time

Problem management

If certain problems appear repeatedly, this is your chance to prevent them on a conceptual level

Event management

Centrally monitor the status of all critical and contracted systems, infrastructure and services

Change management

Organise all your change requirements and establish a xed approval and implementation process

Con guration management

Manage settings, create an overview of software licensing, and simplify system installation

Administration management

Manage system users and user groups, code lists, counters, contacts, planning templates and other settings

Service Desk management

Give your customer support employees an e ective tool for documenting and handling your clients’ requirements, and keep constant track of what is happening

Employees in the eld are assigned

tasks electronically, so they don’t

need to come in to the head o ce.

In the same way, all information

from the place of work is recorded

in a mobile device, which then

sends this data to the head o ce in

real time.

is eliminates delays and

ine cient paperwork, and increases

employee capacity and productivity.

In addition, eld technicians can

start their work day straight from

home, as they can see all the

information on assigned tasks and

the resources needed to perform

these tasks from any location

at any time.

myFABER® is e ective for any company that provides services, and not just to external clients, but also

within its own organisation.

e three main pillars of the application are optimising work management

and processes, a mobile component for employees in the eld, and comprehensive tools

for Service Desk.

Field workers use an advanced application optimised for eld work,

which provides them with precise information at any time and also

enables them to submit this information to the head o ce online

Users at the head o ce have

a clear interface, where they can see

all necessary information and work

with this data quickly thanks to

interactive elements – for example,

Gantt charts are used for resource

planning and planning can also be

linked to the geographic information

system (GIS), so the dispatcher can

assign employees their next task

directly from the map based on the

employee’s current position.

is

makes it possible to exibly respond

to emergency situations, as well as

situations where certain tasks take

longer or shorter than expected.

anks to the integration of central and mobile components, which exchange precise and current data online,

myFABER® monitors contractually binding deadlines, capacities and parameters. It thus clearly raises the level

of services you provide, while reducing costs and ensuring accurate information.

Users at the head o ce work in an environment, which is

intuitively designed and laid out so that they can quickly and

easily navigate through large amounts of displayed data

(4)

e myFABER® solution provides

a set of tools, which ensure

the smooth daily operation of

companies working in demanding

industrial and service sectors.

Because every second of down

time means enormous losses, a

successful enterprise must meet

the demands of performance and

e ciency, and manage processes

and resources properly, including

human resources.

ese are

precisely the criteria that

myFABER® monitors, manages,

evaluates and optimises using

state-of-the-art technologies

combined with know-how proven

in an international. In this way,

myFABER® reduces operating

costs, increases the performance

and e ciency of company

operations and improves work

productivity.

With the myFABER® solution, you

can simplify and standardise

activities and processes, implement

management metrics (including

service processes) and increase

employee satisfaction. Above all,

however, you will always be assured

that your people are always

in the right place at the right time,

with the right information and

right equipment.

When deploying the myFABER® solution at your company, you don’t

need to change your business from its foundations. However, you will

have the opportunity to completely re-engineer processes, to become

an innovator in a conservative environment, and to get a jump on the

competition. And that means a jump not just in terms of information,

but also in capacity, quality and economics.

WE GIVE YOU

THE POTENTIAL TO

DO COMPLICATED

THINGS SIMPLY

· Automatic planning and resource allocation

· Preventative maintenance

- Planning preventative maintenance

- Performing preventative maintenance

· Emergency maintenance and incident management

· Resource management

· Field service management

- Mobile client and mobile processes in the eld

· Service Desk and dispatching

· Warehouses and logistics

®

MODULES OF myFABER

®

myFABER IS A MODULAR SYSTEM

It can function independently or within a structured system – both as a subordinate

or control system. It can be used for:

Planning management

Plan clearly and effectively, assess your capacity in relation to commitments

Enterprise asset management

Manage company assets so that you are never surprised by an outage or lack of equipment

Service level management

Get a complete overview of whether you are providing your clients with services according to agreed parameters

Service catalogue

No more confusion regarding offered services, with a clear presentation of what you offer and for how much, all managed in one place

Incident management

Resolve emergency and problem situations as quickly as possible with maximum e ciency

Human resources management

Work with employees according to their quali cations, manage job positions, employees and organisational units

Client management

Keep records for every customer with all the important information required to properly carry out contracted work and meet contractual obligations

Workforce management

Optimise the use of your employees and technicians, exibly respond to current needs without unnecessary expenditures

Field service management

Assign tasks to employees in the eld e ectively and obtain precise information on current progress at any time

Problem management

If certain problems appear repeatedly, this is your chance to prevent them on a conceptual level

Event management

Centrally monitor the status of all critical and contracted systems, infrastructure and services

Change management

Organise all your change requirements and establish a xed approval and implementation process

Con guration management

Manage settings, create an overview of software licensing, and simplify system installation

Administration management

Manage system users and user groups, code lists, counters, contacts, planning templates and other settings

Service Desk management

Give your customer support employees an e ective tool for documenting and handling your clients’ requirements, and keep constant track of what is happening

Employees in the eld are assigned

tasks electronically, so they don’t

need to come in to the head o ce.

In the same way, all information

from the place of work is recorded

in a mobile device, which then

sends this data to the head o ce in

real time.

is eliminates delays and

ine cient paperwork, and increases

employee capacity and productivity.

In addition, eld technicians can

start their work day straight from

home, as they can see all the

information on assigned tasks and

the resources needed to perform

these tasks from any location

at any time.

myFABER® is e ective for any company that provides services, and not just to external clients, but also

within its own organisation.

e three main pillars of the application are optimising work management

and processes, a mobile component for employees in the eld, and comprehensive tools

for Service Desk.

Field workers use an advanced application optimised for eld work,

which provides them with precise information at any time and also

enables them to submit this information to the head o ce online

Users at the head o ce have

a clear interface, where they can see

all necessary information and work

with this data quickly thanks to

interactive elements – for example,

Gantt charts are used for resource

planning and planning can also be

linked to the geographic information

system (GIS), so the dispatcher can

assign employees their next task

directly from the map based on the

employee’s current position.

is

makes it possible to exibly respond

to emergency situations, as well as

situations where certain tasks take

longer or shorter than expected.

anks to the integration of central and mobile components, which exchange precise and current data online,

myFABER® monitors contractually binding deadlines, capacities and parameters. It thus clearly raises the level

of services you provide, while reducing costs and ensuring accurate information.

Users at the head o ce work in an environment, which is

intuitively designed and laid out so that they can quickly and

easily navigate through large amounts of displayed data

(5)

SOLUTION FOR

COMPANIES IN THE

ENERGY, UTILITIES,

SERVICE AND

MANUFACTURING

SECTORS

THAT WANT

TO MANAGE THEIR

PROCESSES, OPERATIONS,

RESOURCES AND

EMPLOYEES

SIMPLY

AND EFFECTIVELY

SERVICE MANAGEMENT

®

myFABER

Service Desk a workforce

management

Správa železniční dopravní cesty

DISTRIBUČNÍ

SLUŽBY

BULGARIA

EAD

With myFABER® you gain

a solution built on 15 years

of experience in managing

employees, resources, time, tasks

and materials in 11 European

countries.

Whether it‘s varying conditions,

di erent systems of work and

mentalities or demanding

environments, myFABER® can

handle it all, providing employees

in the eld and at the head o ce

with a tool to achieve awless

performance that is e cient in every

way. It brings a welcome change

with automated processes and

precise information available

electronically and in real time

in both directions, which contributes

to better decision making

and planning.

MAIN BENEFITS

·

More e ective management of processes and services

· Management, planning and optimisation of resources

(people, material, machines)

· Management and decisions based on current,

real and objective criteria and data

· Elimination of paper documents

· Better transmission of information electronically without errors

· Reduction in direct operating costs

· Higher work productivity

· Capacity planning

· Automation of processes

· Event management

· Full support of mobile employees in the eld

· Immediate response to unusual or emergency situations

· Integration with geographic information systems (GIS),

manager information systems (MIS),

company information systems (ERP), mobile systems

We value and respect the uniqueness of every client. We approach all clients individually with respect to the needs

and speci cs of their business. Customers using the myFABER® solution include:

REFERENCES

DRIVING YOUR BUSINESS

© KVADOS. All rights reserved.

The logo and product names are the trademarks or registered trademarks of KVADOS and other holders.

KVADOS

Novoveská 1139/22, 709 00 Ostrava-Mariánské Hory, Czech Republic

+420 596 126 210 (211) business@kvados.com kvados.com

-KVADOS has been a respected producer and supplier of its own software solutions,

services and consulting since 1992.

e quality of these solutions is certi ed

according to 6 international ISO standards in the eld of information and

commu-nications technology.

e fundamental principle of our work is quality project

management and the ability to understand the processes and operations of our

clients. To do so, we use the vast experience of our specialists and know-how, which

has been proven in the 11 European countries where we operate.

We continually focus on seeking new market opportunities and strive to achieve the

leading position in the eld. It is no small task we have set ourselves. We aim to

continually supply products and services that help our customers achieve their goals,

enable their businesses to perform better, and make their company processes more

e cient. When developing solutions, we prefer a creative and innovative approach.

at is why we are also a founding member of the IT Cluster Association – a driving

force in the research and development of new technologies in the Moravian-Silesian

Region. Commercially, we work with leading international companies, which consider

us a stable partner, as do our customers.

OUR SOLUTIONS,

THAT WE OFFER

®

VENTUS

ERP SOFTWARE

A custom designed business system

®

myAVIS NG

MOBILE SOLUTIONS

CRM with support for business

processes in the eld

®

myTEAM

PROCESS MANAGEMENT

Manages internal company processes

and work with documents

®

myFABER

SERVICE MANAGEMENT

Service Desk a workforce management

®

mySTOCK

WAREHOUSE MANAGEMENT

Manages logistics and warehouse processes

®

myCASH

RETAIL MANAGEMENT

A modern style of retail sales

®

myWORK

WORK MANAGEMENT

Increases the productivity of o ce

employees

myDATACENTER

PRIVATE CLOUD SOLUTION

An environment to reliably

and securely run applications

myACADEMY

KNOWLEDGE BASE SUPPORT

(6)

SOLUTION FOR

COMPANIES IN THE

ENERGY, UTILITIES,

SERVICE AND

MANUFACTURING

SECTORS

THAT WANT

TO MANAGE THEIR

PROCESSES, OPERATIONS,

RESOURCES AND

EMPLOYEES

SIMPLY

AND EFFECTIVELY

SERVICE MANAGEMENT

®

myFABER

Service Desk a workforce

management

Správa železniční dopravní cesty

DISTRIBUČNÍ

SLUŽBY

BULGARIA

EAD

With myFABER® you gain

a solution built on 15 years

of experience in managing

employees, resources, time, tasks

and materials in 11 European

countries.

Whether it‘s varying conditions,

di erent systems of work and

mentalities or demanding

environments, myFABER® can

handle it all, providing employees

in the eld and at the head o ce

with a tool to achieve awless

performance that is e cient in every

way. It brings a welcome change

with automated processes and

precise information available

electronically and in real time

in both directions, which contributes

to better decision making

and planning.

MAIN BENEFITS

·

More e ective management of processes and services

· Management, planning and optimisation of resources

(people, material, machines)

· Management and decisions based on current,

real and objective criteria and data

· Elimination of paper documents

· Better transmission of information electronically without errors

· Reduction in direct operating costs

· Higher work productivity

· Capacity planning

· Automation of processes

· Event management

· Full support of mobile employees in the eld

· Immediate response to unusual or emergency situations

· Integration with geographic information systems (GIS),

manager information systems (MIS),

company information systems (ERP), mobile systems

We value and respect the uniqueness of every client. We approach all clients individually with respect to the needs

and speci cs of their business. Customers using the myFABER® solution include:

REFERENCES

DRIVING YOUR BUSINESS

© KVADOS. All rights reserved.

The logo and product names are the trademarks or registered trademarks of KVADOS and other holders.

KVADOS

Novoveská 1139/22, 709 00 Ostrava-Mariánské Hory, Czech Republic

+420 596 126 210 (211) business@kvados.com kvados.com

-KVADOS has been a respected producer and supplier of its own software solutions,

services and consulting since 1992.

e quality of these solutions is certi ed

according to 6 international ISO standards in the eld of information and

commu-nications technology.

e fundamental principle of our work is quality project

management and the ability to understand the processes and operations of our

clients. To do so, we use the vast experience of our specialists and know-how, which

has been proven in the 11 European countries where we operate.

We continually focus on seeking new market opportunities and strive to achieve the

leading position in the eld. It is no small task we have set ourselves. We aim to

continually supply products and services that help our customers achieve their goals,

enable their businesses to perform better, and make their company processes more

e cient. When developing solutions, we prefer a creative and innovative approach.

at is why we are also a founding member of the IT Cluster Association – a driving

force in the research and development of new technologies in the Moravian-Silesian

Region. Commercially, we work with leading international companies, which consider

us a stable partner, as do our customers.

OUR SOLUTIONS,

THAT WE OFFER

®

VENTUS

ERP SOFTWARE

A custom designed business system

®

myAVIS NG

MOBILE SOLUTIONS

CRM with support for business

processes in the eld

®

myTEAM

PROCESS MANAGEMENT

Manages internal company processes

and work with documents

®

myFABER

SERVICE MANAGEMENT

Service Desk a workforce management

®

mySTOCK

WAREHOUSE MANAGEMENT

Manages logistics and warehouse processes

®

myCASH

RETAIL MANAGEMENT

A modern style of retail sales

®

myWORK

WORK MANAGEMENT

Increases the productivity of o ce

employees

myDATACENTER

PRIVATE CLOUD SOLUTION

An environment to reliably

and securely run applications

myACADEMY

KNOWLEDGE BASE SUPPORT

References

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