SOLUTION FOR
COMPANIES IN THE
ENERGY, UTILITIES,
SERVICE AND
MANUFACTURING
SECTORS
THAT WANT
TO MANAGE THEIR
PROCESSES, OPERATIONS,
RESOURCES AND
EMPLOYEES
SIMPLY
AND EFFECTIVELY
SERVICE MANAGEMENT
®
myFABER
Service Desk a workforce
management
Správa železniční dopravní cesty
DISTRIBUČNÍ
SLUŽBY
BULGARIA
EAD
With myFABER® you gain
a solution built on 15 years
of experience in managing
employees, resources, time, tasks
and materials in 11 European
countries.
Whether it‘s varying conditions,
di erent systems of work and
mentalities or demanding
environments, myFABER® can
handle it all, providing employees
in the eld and at the head o ce
with a tool to achieve awless
performance that is e cient in every
way. It brings a welcome change
with automated processes and
precise information available
electronically and in real time
in both directions, which contributes
to better decision making
and planning.
MAIN BENEFITS
·
More e ective management of processes and services
· Management, planning and optimisation of resources
(people, material, machines)
· Management and decisions based on current,
real and objective criteria and data
· Elimination of paper documents
· Better transmission of information electronically without errors
· Reduction in direct operating costs
· Higher work productivity
· Capacity planning
· Automation of processes
· Event management
· Full support of mobile employees in the eld
· Immediate response to unusual or emergency situations
· Integration with geographic information systems (GIS),
manager information systems (MIS),
company information systems (ERP), mobile systems
We value and respect the uniqueness of every client. We approach all clients individually with respect to the needs
and speci cs of their business. Customers using the myFABER® solution include:
REFERENCES
DRIVING YOUR BUSINESS
© KVADOS. All rights reserved.
The logo and product names are the trademarks or registered trademarks of KVADOS and other holders.
KVADOS
Novoveská 1139/22, 709 00 Ostrava-Mariánské Hory, Czech Republic
+420 596 126 210 (211) business@kvados.com kvados.com
-KVADOS has been a respected producer and supplier of its own software solutions,
services and consulting since 1992.
e quality of these solutions is certi ed
according to 6 international ISO standards in the eld of information and
commu-nications technology.
e fundamental principle of our work is quality project
management and the ability to understand the processes and operations of our
clients. To do so, we use the vast experience of our specialists and know-how, which
has been proven in the 11 European countries where we operate.
We continually focus on seeking new market opportunities and strive to achieve the
leading position in the eld. It is no small task we have set ourselves. We aim to
continually supply products and services that help our customers achieve their goals,
enable their businesses to perform better, and make their company processes more
e cient. When developing solutions, we prefer a creative and innovative approach.
at is why we are also a founding member of the IT Cluster Association – a driving
force in the research and development of new technologies in the Moravian-Silesian
Region. Commercially, we work with leading international companies, which consider
us a stable partner, as do our customers.
OUR SOLUTIONS,
THAT WE OFFER
®
VENTUS
ERP SOFTWARE
A custom designed business system
®
myAVIS NG
MOBILE SOLUTIONS
CRM with support for business
processes in the eld
®
myTEAM
PROCESS MANAGEMENT
Manages internal company processes
and work with documents
®
myFABER
SERVICE MANAGEMENT
Service Desk a workforce management
®
mySTOCK
WAREHOUSE MANAGEMENT
Manages logistics and warehouse processes
®
myCASH
RETAIL MANAGEMENT
A modern style of retail sales
®
myWORK
WORK MANAGEMENT
Increases the productivity of o ce
employees
™
myDATACENTER
PRIVATE CLOUD SOLUTION
An environment to reliably
and securely run applications
™
myACADEMY
KNOWLEDGE BASE SUPPORT
e myFABER® solution provides
a set of tools, which ensure
the smooth daily operation of
companies working in demanding
industrial and service sectors.
Because every second of down
time means enormous losses, a
successful enterprise must meet
the demands of performance and
e ciency, and manage processes
and resources properly, including
human resources.
ese are
precisely the criteria that
myFABER® monitors, manages,
evaluates and optimises using
state-of-the-art technologies
combined with know-how proven
in an international. In this way,
myFABER® reduces operating
costs, increases the performance
and e ciency of company
operations and improves work
productivity.
With the myFABER® solution, you
can simplify and standardise
activities and processes, implement
management metrics (including
service processes) and increase
employee satisfaction. Above all,
however, you will always be assured
that your people are always
in the right place at the right time,
with the right information and
right equipment.
When deploying the myFABER® solution at your company, you don’t
need to change your business from its foundations. However, you will
have the opportunity to completely re-engineer processes, to become
an innovator in a conservative environment, and to get a jump on the
competition. And that means a jump not just in terms of information,
but also in capacity, quality and economics.
WE GIVE YOU
THE POTENTIAL TO
DO COMPLICATED
THINGS SIMPLY
· Automatic planning and resource allocation
· Preventative maintenance
- Planning preventative maintenance
- Performing preventative maintenance
· Emergency maintenance and incident management
· Resource management
· Field service management
- Mobile client and mobile processes in the eld
· Service Desk and dispatching
· Warehouses and logistics
®
MODULES OF myFABER
®
myFABER IS A MODULAR SYSTEM
It can function independently or within a structured system – both as a subordinate
or control system. It can be used for:
Planning management
Plan clearly and effectively, assess your capacity in relation to commitments
Enterprise asset management
Manage company assets so that you are never surprised by an outage or lack of equipment
Service level management
Get a complete overview of whether you are providing your clients with services according to agreed parameters
Service catalogue
No more confusion regarding offered services, with a clear presentation of what you offer and for how much, all managed in one place
Incident management
Resolve emergency and problem situations as quickly as possible with maximum e ciency
Human resources management
Work with employees according to their quali cations, manage job positions, employees and organisational units
Client management
Keep records for every customer with all the important information required to properly carry out contracted work and meet contractual obligations
Workforce management
Optimise the use of your employees and technicians, exibly respond to current needs without unnecessary expenditures
Field service management
Assign tasks to employees in the eld e ectively and obtain precise information on current progress at any time
Problem management
If certain problems appear repeatedly, this is your chance to prevent them on a conceptual level
Event management
Centrally monitor the status of all critical and contracted systems, infrastructure and services
Change management
Organise all your change requirements and establish a xed approval and implementation process
Con guration management
Manage settings, create an overview of software licensing, and simplify system installation
Administration management
Manage system users and user groups, code lists, counters, contacts, planning templates and other settings
Service Desk management
Give your customer support employees an e ective tool for documenting and handling your clients’ requirements, and keep constant track of what is happening
Employees in the eld are assigned
tasks electronically, so they don’t
need to come in to the head o ce.
In the same way, all information
from the place of work is recorded
in a mobile device, which then
sends this data to the head o ce in
real time.
is eliminates delays and
ine cient paperwork, and increases
employee capacity and productivity.
In addition, eld technicians can
start their work day straight from
home, as they can see all the
information on assigned tasks and
the resources needed to perform
these tasks from any location
at any time.
myFABER® is e ective for any company that provides services, and not just to external clients, but also
within its own organisation.
e three main pillars of the application are optimising work management
and processes, a mobile component for employees in the eld, and comprehensive tools
for Service Desk.
Field workers use an advanced application optimised for eld work,
which provides them with precise information at any time and also
enables them to submit this information to the head o ce online
Users at the head o ce have
a clear interface, where they can see
all necessary information and work
with this data quickly thanks to
interactive elements – for example,
Gantt charts are used for resource
planning and planning can also be
linked to the geographic information
system (GIS), so the dispatcher can
assign employees their next task
directly from the map based on the
employee’s current position.
is
makes it possible to exibly respond
to emergency situations, as well as
situations where certain tasks take
longer or shorter than expected.
anks to the integration of central and mobile components, which exchange precise and current data online,
myFABER® monitors contractually binding deadlines, capacities and parameters. It thus clearly raises the level
of services you provide, while reducing costs and ensuring accurate information.
Users at the head o ce work in an environment, which is
intuitively designed and laid out so that they can quickly and
easily navigate through large amounts of displayed data
e myFABER® solution provides
a set of tools, which ensure
the smooth daily operation of
companies working in demanding
industrial and service sectors.
Because every second of down
time means enormous losses, a
successful enterprise must meet
the demands of performance and
e ciency, and manage processes
and resources properly, including
human resources.
ese are
precisely the criteria that
myFABER® monitors, manages,
evaluates and optimises using
state-of-the-art technologies
combined with know-how proven
in an international. In this way,
myFABER® reduces operating
costs, increases the performance
and e ciency of company
operations and improves work
productivity.
With the myFABER® solution, you
can simplify and standardise
activities and processes, implement
management metrics (including
service processes) and increase
employee satisfaction. Above all,
however, you will always be assured
that your people are always
in the right place at the right time,
with the right information and
right equipment.
When deploying the myFABER® solution at your company, you don’t
need to change your business from its foundations. However, you will
have the opportunity to completely re-engineer processes, to become
an innovator in a conservative environment, and to get a jump on the
competition. And that means a jump not just in terms of information,
but also in capacity, quality and economics.
WE GIVE YOU
THE POTENTIAL TO
DO COMPLICATED
THINGS SIMPLY
· Automatic planning and resource allocation
· Preventative maintenance
- Planning preventative maintenance
- Performing preventative maintenance
· Emergency maintenance and incident management
· Resource management
· Field service management
- Mobile client and mobile processes in the eld
· Service Desk and dispatching
· Warehouses and logistics
®
MODULES OF myFABER
®
myFABER IS A MODULAR SYSTEM
It can function independently or within a structured system – both as a subordinate
or control system. It can be used for:
Planning management
Plan clearly and effectively, assess your capacity in relation to commitments
Enterprise asset management
Manage company assets so that you are never surprised by an outage or lack of equipment
Service level management
Get a complete overview of whether you are providing your clients with services according to agreed parameters
Service catalogue
No more confusion regarding offered services, with a clear presentation of what you offer and for how much, all managed in one place
Incident management
Resolve emergency and problem situations as quickly as possible with maximum e ciency
Human resources management
Work with employees according to their quali cations, manage job positions, employees and organisational units
Client management
Keep records for every customer with all the important information required to properly carry out contracted work and meet contractual obligations
Workforce management
Optimise the use of your employees and technicians, exibly respond to current needs without unnecessary expenditures
Field service management
Assign tasks to employees in the eld e ectively and obtain precise information on current progress at any time
Problem management
If certain problems appear repeatedly, this is your chance to prevent them on a conceptual level
Event management
Centrally monitor the status of all critical and contracted systems, infrastructure and services
Change management
Organise all your change requirements and establish a xed approval and implementation process
Con guration management
Manage settings, create an overview of software licensing, and simplify system installation
Administration management
Manage system users and user groups, code lists, counters, contacts, planning templates and other settings
Service Desk management
Give your customer support employees an e ective tool for documenting and handling your clients’ requirements, and keep constant track of what is happening
Employees in the eld are assigned
tasks electronically, so they don’t
need to come in to the head o ce.
In the same way, all information
from the place of work is recorded
in a mobile device, which then
sends this data to the head o ce in
real time.
is eliminates delays and
ine cient paperwork, and increases
employee capacity and productivity.
In addition, eld technicians can
start their work day straight from
home, as they can see all the
information on assigned tasks and
the resources needed to perform
these tasks from any location
at any time.
myFABER® is e ective for any company that provides services, and not just to external clients, but also
within its own organisation.
e three main pillars of the application are optimising work management
and processes, a mobile component for employees in the eld, and comprehensive tools
for Service Desk.
Field workers use an advanced application optimised for eld work,
which provides them with precise information at any time and also
enables them to submit this information to the head o ce online
Users at the head o ce have
a clear interface, where they can see
all necessary information and work
with this data quickly thanks to
interactive elements – for example,
Gantt charts are used for resource
planning and planning can also be
linked to the geographic information
system (GIS), so the dispatcher can
assign employees their next task
directly from the map based on the
employee’s current position.
is
makes it possible to exibly respond
to emergency situations, as well as
situations where certain tasks take
longer or shorter than expected.
anks to the integration of central and mobile components, which exchange precise and current data online,
myFABER® monitors contractually binding deadlines, capacities and parameters. It thus clearly raises the level
of services you provide, while reducing costs and ensuring accurate information.
Users at the head o ce work in an environment, which is
intuitively designed and laid out so that they can quickly and
easily navigate through large amounts of displayed data
e myFABER® solution provides
a set of tools, which ensure
the smooth daily operation of
companies working in demanding
industrial and service sectors.
Because every second of down
time means enormous losses, a
successful enterprise must meet
the demands of performance and
e ciency, and manage processes
and resources properly, including
human resources.
ese are
precisely the criteria that
myFABER® monitors, manages,
evaluates and optimises using
state-of-the-art technologies
combined with know-how proven
in an international. In this way,
myFABER® reduces operating
costs, increases the performance
and e ciency of company
operations and improves work
productivity.
With the myFABER® solution, you
can simplify and standardise
activities and processes, implement
management metrics (including
service processes) and increase
employee satisfaction. Above all,
however, you will always be assured
that your people are always
in the right place at the right time,
with the right information and
right equipment.
When deploying the myFABER® solution at your company, you don’t
need to change your business from its foundations. However, you will
have the opportunity to completely re-engineer processes, to become
an innovator in a conservative environment, and to get a jump on the
competition. And that means a jump not just in terms of information,
but also in capacity, quality and economics.
WE GIVE YOU
THE POTENTIAL TO
DO COMPLICATED
THINGS SIMPLY
· Automatic planning and resource allocation
· Preventative maintenance
- Planning preventative maintenance
- Performing preventative maintenance
· Emergency maintenance and incident management
· Resource management
· Field service management
- Mobile client and mobile processes in the eld
· Service Desk and dispatching
· Warehouses and logistics
®
MODULES OF myFABER
®
myFABER IS A MODULAR SYSTEM
It can function independently or within a structured system – both as a subordinate
or control system. It can be used for:
Planning management
Plan clearly and effectively, assess your capacity in relation to commitments
Enterprise asset management
Manage company assets so that you are never surprised by an outage or lack of equipment
Service level management
Get a complete overview of whether you are providing your clients with services according to agreed parameters
Service catalogue
No more confusion regarding offered services, with a clear presentation of what you offer and for how much, all managed in one place
Incident management
Resolve emergency and problem situations as quickly as possible with maximum e ciency
Human resources management
Work with employees according to their quali cations, manage job positions, employees and organisational units
Client management
Keep records for every customer with all the important information required to properly carry out contracted work and meet contractual obligations
Workforce management
Optimise the use of your employees and technicians, exibly respond to current needs without unnecessary expenditures
Field service management
Assign tasks to employees in the eld e ectively and obtain precise information on current progress at any time
Problem management
If certain problems appear repeatedly, this is your chance to prevent them on a conceptual level
Event management
Centrally monitor the status of all critical and contracted systems, infrastructure and services
Change management
Organise all your change requirements and establish a xed approval and implementation process
Con guration management
Manage settings, create an overview of software licensing, and simplify system installation
Administration management
Manage system users and user groups, code lists, counters, contacts, planning templates and other settings
Service Desk management
Give your customer support employees an e ective tool for documenting and handling your clients’ requirements, and keep constant track of what is happening
Employees in the eld are assigned
tasks electronically, so they don’t
need to come in to the head o ce.
In the same way, all information
from the place of work is recorded
in a mobile device, which then
sends this data to the head o ce in
real time.
is eliminates delays and
ine cient paperwork, and increases
employee capacity and productivity.
In addition, eld technicians can
start their work day straight from
home, as they can see all the
information on assigned tasks and
the resources needed to perform
these tasks from any location
at any time.
myFABER® is e ective for any company that provides services, and not just to external clients, but also
within its own organisation.
e three main pillars of the application are optimising work management
and processes, a mobile component for employees in the eld, and comprehensive tools
for Service Desk.
Field workers use an advanced application optimised for eld work,
which provides them with precise information at any time and also
enables them to submit this information to the head o ce online
Users at the head o ce have
a clear interface, where they can see
all necessary information and work
with this data quickly thanks to
interactive elements – for example,
Gantt charts are used for resource
planning and planning can also be
linked to the geographic information
system (GIS), so the dispatcher can
assign employees their next task
directly from the map based on the
employee’s current position.
is
makes it possible to exibly respond
to emergency situations, as well as
situations where certain tasks take
longer or shorter than expected.
anks to the integration of central and mobile components, which exchange precise and current data online,
myFABER® monitors contractually binding deadlines, capacities and parameters. It thus clearly raises the level
of services you provide, while reducing costs and ensuring accurate information.
Users at the head o ce work in an environment, which is
intuitively designed and laid out so that they can quickly and
easily navigate through large amounts of displayed data
SOLUTION FOR
COMPANIES IN THE
ENERGY, UTILITIES,
SERVICE AND
MANUFACTURING
SECTORS
THAT WANT
TO MANAGE THEIR
PROCESSES, OPERATIONS,
RESOURCES AND
EMPLOYEES
SIMPLY
AND EFFECTIVELY
SERVICE MANAGEMENT
®
myFABER
Service Desk a workforce
management
Správa železniční dopravní cesty
DISTRIBUČNÍ
SLUŽBY
BULGARIA
EAD
With myFABER® you gain
a solution built on 15 years
of experience in managing
employees, resources, time, tasks
and materials in 11 European
countries.
Whether it‘s varying conditions,
di erent systems of work and
mentalities or demanding
environments, myFABER® can
handle it all, providing employees
in the eld and at the head o ce
with a tool to achieve awless
performance that is e cient in every
way. It brings a welcome change
with automated processes and
precise information available
electronically and in real time
in both directions, which contributes
to better decision making
and planning.
MAIN BENEFITS
·
More e ective management of processes and services
· Management, planning and optimisation of resources
(people, material, machines)
· Management and decisions based on current,
real and objective criteria and data
· Elimination of paper documents
· Better transmission of information electronically without errors
· Reduction in direct operating costs
· Higher work productivity
· Capacity planning
· Automation of processes
· Event management
· Full support of mobile employees in the eld
· Immediate response to unusual or emergency situations
· Integration with geographic information systems (GIS),
manager information systems (MIS),
company information systems (ERP), mobile systems
We value and respect the uniqueness of every client. We approach all clients individually with respect to the needs
and speci cs of their business. Customers using the myFABER® solution include:
REFERENCES
DRIVING YOUR BUSINESS
© KVADOS. All rights reserved.
The logo and product names are the trademarks or registered trademarks of KVADOS and other holders.
KVADOS
Novoveská 1139/22, 709 00 Ostrava-Mariánské Hory, Czech Republic
+420 596 126 210 (211) business@kvados.com kvados.com
-KVADOS has been a respected producer and supplier of its own software solutions,
services and consulting since 1992.
e quality of these solutions is certi ed
according to 6 international ISO standards in the eld of information and
commu-nications technology.
e fundamental principle of our work is quality project
management and the ability to understand the processes and operations of our
clients. To do so, we use the vast experience of our specialists and know-how, which
has been proven in the 11 European countries where we operate.
We continually focus on seeking new market opportunities and strive to achieve the
leading position in the eld. It is no small task we have set ourselves. We aim to
continually supply products and services that help our customers achieve their goals,
enable their businesses to perform better, and make their company processes more
e cient. When developing solutions, we prefer a creative and innovative approach.
at is why we are also a founding member of the IT Cluster Association – a driving
force in the research and development of new technologies in the Moravian-Silesian
Region. Commercially, we work with leading international companies, which consider
us a stable partner, as do our customers.
OUR SOLUTIONS,
THAT WE OFFER
®
VENTUS
ERP SOFTWARE
A custom designed business system
®
myAVIS NG
MOBILE SOLUTIONS
CRM with support for business
processes in the eld
®
myTEAM
PROCESS MANAGEMENT
Manages internal company processes
and work with documents
®
myFABER
SERVICE MANAGEMENT
Service Desk a workforce management
®
mySTOCK
WAREHOUSE MANAGEMENT
Manages logistics and warehouse processes
®
myCASH
RETAIL MANAGEMENT
A modern style of retail sales
®
myWORK
WORK MANAGEMENT
Increases the productivity of o ce
employees
™
myDATACENTER
PRIVATE CLOUD SOLUTION
An environment to reliably
and securely run applications
™
myACADEMY
KNOWLEDGE BASE SUPPORT
SOLUTION FOR
COMPANIES IN THE
ENERGY, UTILITIES,
SERVICE AND
MANUFACTURING
SECTORS
THAT WANT
TO MANAGE THEIR
PROCESSES, OPERATIONS,
RESOURCES AND
EMPLOYEES
SIMPLY
AND EFFECTIVELY
SERVICE MANAGEMENT
®
myFABER
Service Desk a workforce
management
Správa železniční dopravní cesty
DISTRIBUČNÍ
SLUŽBY
BULGARIA
EAD
With myFABER® you gain
a solution built on 15 years
of experience in managing
employees, resources, time, tasks
and materials in 11 European
countries.
Whether it‘s varying conditions,
di erent systems of work and
mentalities or demanding
environments, myFABER® can
handle it all, providing employees
in the eld and at the head o ce
with a tool to achieve awless
performance that is e cient in every
way. It brings a welcome change
with automated processes and
precise information available
electronically and in real time
in both directions, which contributes
to better decision making
and planning.
MAIN BENEFITS
·
More e ective management of processes and services
· Management, planning and optimisation of resources
(people, material, machines)
· Management and decisions based on current,
real and objective criteria and data
· Elimination of paper documents
· Better transmission of information electronically without errors
· Reduction in direct operating costs
· Higher work productivity
· Capacity planning
· Automation of processes
· Event management
· Full support of mobile employees in the eld
· Immediate response to unusual or emergency situations
· Integration with geographic information systems (GIS),
manager information systems (MIS),
company information systems (ERP), mobile systems
We value and respect the uniqueness of every client. We approach all clients individually with respect to the needs
and speci cs of their business. Customers using the myFABER® solution include:
REFERENCES
DRIVING YOUR BUSINESS
© KVADOS. All rights reserved.
The logo and product names are the trademarks or registered trademarks of KVADOS and other holders.
KVADOS
Novoveská 1139/22, 709 00 Ostrava-Mariánské Hory, Czech Republic
+420 596 126 210 (211) business@kvados.com kvados.com
-KVADOS has been a respected producer and supplier of its own software solutions,
services and consulting since 1992.
e quality of these solutions is certi ed
according to 6 international ISO standards in the eld of information and
commu-nications technology.
e fundamental principle of our work is quality project
management and the ability to understand the processes and operations of our
clients. To do so, we use the vast experience of our specialists and know-how, which
has been proven in the 11 European countries where we operate.
We continually focus on seeking new market opportunities and strive to achieve the
leading position in the eld. It is no small task we have set ourselves. We aim to
continually supply products and services that help our customers achieve their goals,
enable their businesses to perform better, and make their company processes more
e cient. When developing solutions, we prefer a creative and innovative approach.
at is why we are also a founding member of the IT Cluster Association – a driving
force in the research and development of new technologies in the Moravian-Silesian
Region. Commercially, we work with leading international companies, which consider
us a stable partner, as do our customers.
OUR SOLUTIONS,
THAT WE OFFER
®
VENTUS
ERP SOFTWARE
A custom designed business system
®
myAVIS NG
MOBILE SOLUTIONS
CRM with support for business
processes in the eld
®
myTEAM
PROCESS MANAGEMENT
Manages internal company processes
and work with documents
®
myFABER
SERVICE MANAGEMENT
Service Desk a workforce management
®
mySTOCK
WAREHOUSE MANAGEMENT
Manages logistics and warehouse processes
®
myCASH
RETAIL MANAGEMENT
A modern style of retail sales
®
myWORK
WORK MANAGEMENT
Increases the productivity of o ce
employees
™
myDATACENTER
PRIVATE CLOUD SOLUTION
An environment to reliably
and securely run applications
™