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Implementation and Effectiveness of Strategic Actions Used to Reduce Employee Variability in the Service Sector

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Figure

Figure 1: Influence of Employee Variability on Service Quality Based on the Service-Quality Gap Model
Table 2: Categorisation of Strategic Actions for Management of Employee Variability
Table 3: Understanding variability: Implementation and Effectiveness o Strategic Management Actions
Table 4: Attitude Variability: Implementation And Effectiveness Of Strategic Management Actions
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