Reservation Manual NOTICE

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Reservation Manual

NOTICE

NO PART OF THIS DOCUMENT MAY BE REPRODUCED, STORED IN A RETRIEVAL SYSTEM OR TRANSMITTED, IN ANY FORM OR BY ANY MEANS - ELECTRONIC, MECHANICAL, GRAPHIC, PHOTOCOPYING, RECORDING OR OTHERWISE WITHOUT

THE PRIOR WRITTEN CONSENT OF WORLDSPAN BENELUX.

Web: www.benelux.travelportservices.com

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Worldspan Reservations Manual May 2010 Page 3 of 100

INDEX

INTRODUCTION ... 5

TRAVELPORT WEBSITE ... 6

ASK TRAVELPORT ... 7

GLOBAL LEARNING CENTER ... 9

WORLDSPAN HELPDESK ... 12

WORLDSPAN GO! SCREEN ... 13

KEYBOARD ... 15

SINE IN – SINE OUT ... 16

WORK AREAS ... 18

GLOBAL REFERENCE SYSTEM - HELP - INFO ... 19

SCRIPTS ... 21

BOOKING FILE ... 22

ENCODE - DECODE ... 23

NEUTRAL AVAILABILITY ... 25

HOST CARRIER AND ACCESS PLUS ... 30

SCHEDULES ... 33

MINIMUM CONNECTING TIME ... 35

SELL ... 36 NAME FIELD ... 39 PHONE FIELD ... 41 TICKETING FIELD ... 42 END TRANSACTION ... 43 IGNORE ... 44 RESERVATION NUMBER ... 45 MARRIED SEGMENTS... 46

BOOKING FILE RETRIEVAL ... 47

OPTIONAL FIELDS ... 48

REMARKS ... 49

EMAIL ADDRESSES ... 51

FORM OF PAYMENT ... 54

COMMISSION ... 55

TOURCODE AND IT-TICKETING ... 55

GENERAL FACTS FIELD, SSR’S AND OSI’S ... 56

SPECIAL SERVICE REQUEST (SSR) ... 57

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SEATS ... 62

ADVANCED PASSENGER INFORMATION SYSTEM (APIS) ... 66

STATUS (ACTION) CODES ... 69

FARE DISPLAY ... 70

FARE NOTES ... 77

AUTOPRICING ... 79

DISPLAY TICKET RECORD ... 82

POWER PRICING AND POWER SHOPPER ... 83

CURRENCY CONVERSION ... 89

GROUPBOOKING ... 90

DIVIDE ... 91

REPEAT BOOKING FILE ... 92

PRODUCTIVITY CREDIT – MANUAL TICKET ENTRY ... 93

LIST DISPLAY ... 94

QUEUES ... 95

HISTORY ... 97

PRINTING WITHIN WORLDSPAN ... 99

TIMATIC ... 100

ETAS - ELECTRONIC AUTHORITY SYSTEM ... 101

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INTRODUCTION

During this course the following subjects will be attended to:

Worldspan by Travelport Website

http://www.benelux.travelportservices.com/ http://globallearningcenter.wspan.com

Worldspan by Travelport Reservation system Making your reservation using entries.

https://gopublic.wspan.com

Worldspan by Travelport Express and Scripts menu Making your reservations using “point and click”.

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TRAVELPORT WEBSITE

Before we start with Worldspan we will first have a look at the Travelport Services Portal:

www.benelux.travelportservices.com

This website is the portal to all information Worldspan has to offer and is of great importance to you. You only need a few minutes to register.

Ask Travelport is much more than an online help system. It's a state of the art knowledge bank that contains information from everyday business processes to agency billing and local market products and services. With the use of keywords you can find information on all subjects, entries, Product Advisories, etc. It only takes a few minutes to register.

Under Downloads all kinds of manuals are loaded. Links to useful sites are added.

Customer Service is the place to find all customer information is gathered. You will find links to the latest news, Ask Travelport etc.

Training gives an overview of all scheduled classroom and virtual trainings and e-learning modules..

Order Travelport is our webshop for Travelport products.

We need your opinion gives you the possibility to rate the services of Travelport..

With Remote Support colleagues or other contacts can take over your computer on your request, in order support you.

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ASK TRAVELPORT

Ask Travelport can be seen as the Google of Worldspan. After a free registration, this tool can be used to retrieve the answer to all questions on Worldspan entries. The only prerequisite is: Asking the correct question.

Let‟s have a look.

After signing – on to Ask Travelport a basic screen will open. Some parts of the screen are shown below.

Two tabs are shown on top of your screen:

My Stuff Your profile settings.

Ask a Question Allows you to ask questions to the Helpdesk. Answers All the information on Worldspan entries.

You can search by:

Category Categories restrict the subject to a specific Worldspan Product. Keyword Words which might be part of your question. E.g. Encode City Search by Phrases, Similar Phrases, Answer ID (number), Exact Search, etc.

So, if you add a keyword, Ask Travelport will look in its databank for answers, maybe restricting it to a certain category and an exact search only.

Worldspan will return with a list of possible answers, in this case only one.

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Some very useful subjects in Ask Travelport are:

Change the category to Formats Guide. Examples of all possible entries can be found there. Information about how to change or reset passwords.

Product Advisories with more background information on updated subjects can be found. Exchange Ticketing procedures.

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GLOBAL LEARNING CENTER

The Global Learning Center stores all information needed to work with Worldspan. It can be accessed via Ask Travelport or via http://globallearningcenter.wspan.com.

After filling in the required information you can create a profile. After entering the Global Learning Center (GLC) you can register for:

Self-Paced Tutorials, courses via e-learning. Classroom Courses.

Worldspan Manuals.

Virtual Classes. These are instructor-Led Online Classes using conference calls and webex. With webex an instructor is able to show Worldspan procedures on you computer. Webex trainings can also be arranged for certain offices or on specific subjects.

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In the Global Learning Center you can submit incidents and questions, that need a reply from a helpdesk employee.

Finally, in the Knowledge Center you can ask your questions and Worldspan will reply with a range of possible answers to your question. See for an example below.

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WORLDSPAN HELPDESK

Worldspan does have a Helpdesk to support its customers in case of serious problems. The Help Desk should not be called for basic entries or basic working procedures.

If you do have a question about Worldspan we advice and expect you to first check out information via:

Courses

Ask Travelport and Global Learning Center. Help Pages in Worldspan

Training material on the website.

If you were not able to retrieve the answer, then you can contact the Helpdesk. You will need your PINcode, a unique 7-digit customer number.

To retrieve your customer number click ToolsSystem in Worldspan Go! and

The phone numbers are:

For the Netherlands: 020 654 5471 For Belgium: 02 620 0079 For Luxemburg: 02 273 02105

A question can also be posted via the Ask a Question button on the Ask Travelport website.

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WORLDSPAN GO! SCREEN

To access Worldspan Go! you need to go to the website below: https://gopublic.wspan.com

Worldspan will prompt you to logon using the following window:

The login and the temporary password is created by Worldspan. The user will be than prompted to change the password for the permanent one.

In case of the lost passwords the agent should use the Lost Password link.

The password will expire after 90 days. The user will then be automatically prompted to change the password in the ready for use mask. The password policy:

minimum length – 8 characters case sensitive

must contain at least 1 alpha and 1 numeric character no more than 2 identical characters in a row

not the same as previous 4 passwords not the same as login ID

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Before we sine in to the Worldspan Reservation system, the basic screen will be explained:

The header

In the header some options using Worldspan Go! are mentioned:

The function Express can be set „on‟ or „off‟. The Express booking tool helps you to create or modify reservations without using entries.

The WorkingFrames are the windows in Worldspan Go! You can make reservations by using entries. When the characters are green, the windows are active. There are 10 windows, they will always show on the left side of your desktop. Although you can work in more windows at the same time, you will always work in one reservation.

Under My Script you will find a list of all possible scripts. Scripts can be especially useful when you have to follow a certain procedure. They will be shown on the right side of your desktop.

Favorite websites, but also scripts and Worldspan entries can be added to My Links.They will be shown on the right side of your desktop.

With Sizethe width of the screen can be changed.

Under Script Index you will find a list of all possible scripts. Scripts can be especially useful when you have to follow a certain procedure. They will be shown on the right side of your desktop.

Tools allow you to change your settings, display a calendar. Also your keyboard mapping is shown here. In Worldspan some symbols are often used, these symbols can be put under keys that will not be used in Worldspan otherwise. They will be shown on the right side of your desktop.

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KEYBOARD

The standard Worldspan Go! Settings on a QWERTY keyboard are as below:

Key Symbol Explanation

Esc > Start of Message

= * Display

[ @ Change

; $ Used in different situations

, # And or plus

Depending on the settings other keys might be shortcut entries.

Function Key Entry Explanation

F1 Internet Explorer Help

F2 XI Cancel Itinerary

F3 0A Add ARNK

F4 Clear screen

F5 Input recall – last 50 entries

F6 Today‟sdate

F7 Scroll through reservation windows

F8 Move between screens

F9 Clear active window

F10 E End transaction

F11 MU Move up

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SINE IN – SINE OUT - EMULATION

HELP: SINE SCRIPTS: MISC / SINE IN - SINE OUT

Before working with Worldspan, you need to sine in to the system. This can be done in one of the windows. Sine-in to Worldspan: Example: BSI$0000AA/GS Duty Code Mandatory Slash Agent Sine

Unique User Code (4 digits)

All Work Areas (A = only work area A) Function Identifier

Duty codes: GS - General Sales FA – Fares Agent

Sine in to one area only BSIA0000AA/GS

Sine in to ALL areas (A,B,C,D,E,F) BSI$0000AA/GS

Sine out of active work area BSO

Sine out of all areas BSO$

Sine out of a specific area BSO$F

Everything after the $ is your personal sine-in and is different for everyone. Your sine in is created, either by a senior colleague or by the Worldspan Service Desk. Often initials are used.

Output:

You can sine in only once! If you are not sure if you are still signed on, just enter an entry, if the response is ‘sign in’, you have to enter your BSI entry again.

Before closing Worldspan, you need to sign out. To entry to sign out of all work areas is: Entry : BSO$

Output :

If you have not worked for a while Worldspan might ask you for your password, to re-activate the website.

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Emulation:

Emulation provides a method for a Worldspan Travel Agency location to temporarily become „another‟ Worldspan Travel Agency. Often bigger Travel Agents have more than one SID, and / or bridge agreements have been established. In these situations it is possible to emulate after sign-on to the other SIDs.

Emulate to SID XBL 4@EXBL

Emulate to IATA number 9912345 4@E9912345

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WORK AREAS

Each sine in provides six available work areas. (ABCDEF) Each work area can handle one booking file at the time.

So do not get confused:

There are 10 Windows. When you switch to another window, the active reservation remains. There are 6 Work Areas. When you switch to another Work Area, you can work in another

(new or existing) reservation.

Move from area A to area F BF

Move between work areas BA, BB, BC etc

The entry to display a table showing Work Area activity: B$ Work Area Display

Working Area C is active. All other work areas are suspended. Working Area A has a reservation that has not been closed.

Working Area B has a closed reservation. Both the passenger name and the reservation number (PNR) are shown.

Display a summary of the agent sine in: KGB

Area C is active

1P stands for Worldspan.

ADDR number is the number of the Ticket Printer XBL is Subscriber Identification Code

IATA is IATA number The system is online.

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GLOBAL REFERENCE SYSTEM - HELP - INFO

The Global Reference System (GRS) contains information on Travel Suppliers, Formats and Enhancements. Also daily briefings are to be found in the GRS.

The information is kept up to date by either Worldspan or the travel suppliers. Be careful when using information from travel suppliers, most vendors do have their own webpages with all the information needed for the Travel Agent.

The links to suppliers can be found on www.benelux.travelportservices.com.

GLOBAL REFERENCE SYSTEM (GRS) HELP: GRS SCRIPTS: MISC – GDAY BRIEFING

WORLDSPAN Daily Briefing GDAY17OCT

WORLDSPAN country information page AMS G/EUR/AMS

Carrier addresses AMS G/EUR/AMS/*XX

Weather information HELP: WEATHER

SCRIPTS: MISC / WEATHER

Weather by City Code GWEA LON

Weather by City Name GWEA LONDON

Current weather at airport (must use airport codes) FWV CDG Supplier information pages

Airline Information Pages (e.g. Air France) G/AIR/AF0

Hotel Information Pages G/HTL/SIQ

Car Information Pages G/CAR/ZEZ

HELP HELP: HELP

Help is the online reference system providing examples of entries and formats. To access Help enter one of the following:

Letter – The first alpha character entered displays the index for subjects beginning with a specified letter. E.g. Help P.

Keyword – By using a keyword you can find entries about this subject. E.g HELP PHONE. Entry – References can be found by using (part of) an entry. E.g. HELP 9

Example: HELP P (letter, shows index for P) HELP PHONE (keyword)

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Applicable Help pages will be shown just below the chapter header.

INFO INFO: INFO

Info gives you detailed information about entries, formats and subjects. Again, you can request the information by Letter, Keyword or (part of) Entry. So, if you displace HELP by INFO you will get the explanation instead of the entries.

By using the Tab button you can move your cursor behind one of the left brackets. Press enter and the information will appear.

GRS continuation entries/scrolling HELP: SCROLL

You can scroll through a document consisting of one page, using the entries below.

Move down MD or F12

Move down specific number of lines MD3

Move bottom MB

Move up MU or F11

Move up a specific number of lines MU5

Move top MT

If a document has more pages (often with travel suppliers) use the entries below.

Go forward (go to the next page) GF

Go backward GB

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SCRIPTS

In the Script Index you will find a list of all possible scripts. Scripts can be especially useful when you have to follow a certain procedure. The scripts you van use will also be mentioned just below the chapter header or above the different paragraphs.

When you click on the script index, the following screen appears:

The different tabs show the available scripts. Specials are special ads.

Book gives you a list with scripts used to book flights, cars, hotels etc, but also to book seats. With Price the PNR can be priced, both automatically as manually.

The tab PNR has a vast list of possibilities. Basically everything what has to do with a PNR can be done through scripts: basic PNR fields as adding names, optional fields, e.g. adding OSI‟s or Remarks. There is also a PNR creation tool that helps you to add all the mandatory

elements to a PNR.

Under Miscellaneous you will find other scripts, e.g. about queues, past date booking files etc. Custom can hold scripts which are especially created for your office or company.

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BOOKING FILE

A Worldspan Booking File always consists of four mandatory fields. If not all fields are present, the Booking File cannot be closed or saved.

Most entries to add information to a Booking File start with a number.

Mandatory fields: Itinerary

Name Field -

Phone Field 9

Ticketing Field 7

Beside the mandatory fields, optional fields can be applicable.

Optional fields: Email address 5-

Form of Payment Field 5$

General Remarks 5

Unique Remarks 5.

Commission 5-CM

Itinerary Remarks 5RM-

Mileage Membership Field 3

Service Information 3

Seats 4

Fares 4

The fields may be entered in any order. There are many more optional field.

First we will start with the Itinerary, but before an journey can be booked the following subjects need to be explained:

How to find codes of airports, airlines, etc. How to request an availability and timetable.

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ENCODE - DECODE

HELP: ENCODE, DECODE SCRIPTS: BOOK – ENCODE/DECODE – GO!

Encode /Decode translates hundreds of industry codes such as city, airport and airline codes. In this chapter we will also look at country codes, equipment codes and airline alliances.

City Encode Sydney:

In this case there are two cities with the name Sydney. One in the state Nova Scotia in Canada and one in New South Wales in Australia. Be careful to pick the right one. Numerous mistakes have been made in the past.

If a city has multiple transport hubs, those can have other 3-letter codes. In this case, Sydney - Australia has got multiple airports, each with its own code.

Normally the country of the city is mentioned. In case the city lies in the United States, only the state is mentioned. E.G.

AIRLINE CITY/AIRPORT

ENCODE KAC/AIR FRANCE KC/MALAGA

KC/MAL

KC/MA* (* = wildcard)

DECODE KAD/BA

KAD/050 (Airline Industry Number)

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Country codes HELP 4C* SCRIPTS: BOOK – ENCODE/DECODE – GO! Countries do have two letter-codes. They can also be found using the script. Worldspan also provides you with the currency code of the country.

Display an alphabetical list of Country and Currency codes 4C* Display all Country codes starting with T. 4C*T

Display Country Code by Country Name 4C*TURKEY

When you use the full Country name, the exchange rate with your local currency is also given.

Equipment HELP EQP

In an availability display Aircraft types are shown. If passengers want to know the type of aircraft on their journey, those codes can be decoded. Of course an airline can always change the type of aircraft without notifying the passenger.

Decode Aircraft Equipment HELPEQPXXX

XXX is 3 letter aircraft code in availability

Airline alliance table HELP ALLIANCE

At the moment there are three worldwide alliances in the airline industry. An alliance is basically a marketing agreement between a group of airlines. Depending on the conditions of your fare, you might be able to use carriers in the alliance for the same fare as the carrier you picked the fare from. They also often do have code share agreements.

Display airline alliance table KAL-/XX

(XX = alliance code)

List One World Alliance members KAL-/*O

List Skyteam Alliance members KAL-/*S

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NEUTRAL AVAILABILITY

HELP: AVAIL, ACONT, A/R SCRIPTS: BOOK – AIR BOOKING – GO! LOGICS:

Worldspan displays flight availability in a specific order by default: 1. Non-stop flights (AB)

2. Direct flights (AB/BC) 3. Connections (AB

BC) BASIC AVAILABILITY DISPLAY:

Entry: A4SEPBRUOSL

HEADER LINE:

Date - day of the week – starting time after midnight – city pair.

The Asterisks ( **** ) are used in case of from, to or between cities in the USA and stand for time zones. Example: ET Eastern Time PT Pacific Time CT Central Time MT Mountain Time HT Hawaiian Time AT Alaskan Time

At the right top of an availability screen the words END or TOP may appear. Worldspan automatically sorts between nonstop/directs flights and connecting flights.

END tells you there are no more direct or nonstop flights, when you move down. TOP tells you, when you move up, there are no more connecting flights.

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AVAILABILITY DISPLAY:

1 2 3 4 5 6 7 8 910 1. Alliance to which the airline belongs. In case of a connection is the alliance indicator only

mentioned when all flights are carried out by the same alliance.

2. Access Plus indicator. This indicator gives you information about the data traffic between the airline and Worldspan. There are three situations:

# Airline Source

$ Direct Sell and Direct Access * Direct Access

They difference between the indicators will be explained later. 3. Carrier and Flight Number

4. Classes and number of seats available Seats:

1 – 9  number of seats at least still available in a specific class.

0  waitlisted. Can still be booked, but will not be confirmed right away.

.

 closed, not available anymore. Classes:

Depending on your settings Worldspan shows a maximum of 8 or 24 classes.

An availability starts with the First Class, followed by Business Class and Economy Class First Class  booking classes F, P, A

Business Class  booking classes J, C, D, I and Z Economy Class  all other booking classes

Sometimes airlines use other booking classes. 5. City-pair, origin and destination of the flight.

6. Departure and arrival time. Always in local time.

7. Code-share flight. An asterisk ( * ) tells you the flight is marketed by this airline, but operated by another airline. Look at line 1 and two in the display below. LX is the

marketing airline. On line 2, you see the same flight again, but not as a code share. In this case you can safely tell the customer that he will be in an aircraft of SN Brussels Airlines. 8. Equipment type.

9. Number of en-route stops.

10. Electronic ticketing available for this carrier. Since 1 June 2008 Travel Agents can only issue E-tickets.

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AVAILABILITY OPTIONS:

Worldspan builds neutral availability displays to view and book up to 331 days in advance of travel. Many different options are possible to specify your neutral availability request. More options can be found under the Help pages or on the Worldspan website: www.benelux.travelportservices.com A22DECAMSSIN-BA Availability for specified carrier (max.3). At least part of the journey will be flown by the requested carrier.

In this case the second line tells you, you can also leave from ZYA and go to XSP. ZYA is Amsterdam Central Station, XSP an alternative Singapore Airport.

The earliest departure is at 7 o‟clock, However in that case, you first fly to London Gatwick, then you need to take a train, tube, bus or taxi to London Heathrow before continuing to Singapore.

In all cases you arrive in Singapore one day after departure. -1 Arrival is day before departure.

#1 Arrival is day after departure. #2 Arrival is 2 days after departure.

Many more options are available, some are shown below. See also the Help pages.

Availability for today AROMLOS

Availability for today after 7 PM ALISBCN7P

All airports under specific city codes A12JUNLONLAX Availability with city pair, with date and time A25APRLAXPAR1600 Availability with airline and earliest departure A22SEPBRULON-BA/E10A

Specific airport, time and airline A12JUNCDGLHR1000-BD

Specific multiple airlines (maximum 3) A16JUNSTLHNL-NW-DL-UA Specific time, connecting city and airline A14JUNMANSIN2P/FRA-LH Specific airline; direct and non-stop A9AUGPITATL9A-UA/D

Specific class (maximum 3) A23NOVSHAPEK*C*K*N

Search forward 7 days, specific airline and class AS#21NOVSTORIO-DL*H Search backward 7 days, specific airline and class AS-21NOVSTORIO-DL*H

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AVAILABILITY CONTINUATION ENTRIES:

After an availability entry it is not possible to use MD (F12) or MU (F11).

Availability down AD

Availability up AU

Availability for tomorrow AT

Availability for yesterday AY

Redisplay last availability A*

Redisplay original availability AO

Availability with elapsed flying time AE Display according to arrival time A*AT Display according to departure time A*DT

Alternate time A1600 or A4P

Alternate date A6SEP

Earliest departure A/E10A or A/E1000

Return journey (same day) A/R

Return 7 days later A/R7D

Specific return date A/R12SEP

Specific return date with time A/R15NOV1800 or A/R15NOV6P

Specific airline A-BA

All airlines A-YY

Exclude carrier A/XASN Exclude carriers (maximum 3) A/XAKL-CO

Specify connecting city A/LAX

Change arrival airport A@ABRU

Change departure airport A@DBHX

Change to Direct Access A@AI

Depending on the settings of your system, you might see only 8 classes at the time. In this case. On the first line you see only 7 available classes.

On the second line you see 8 available classes, but the minus ( - ) behind AMSBCN tells you there are more classes available.

On the last line, there are 8 classes visible. Since there is no minus ( - ) behind the city-pair, there are no more available classes.

END tells you there are no more nonstop or direct flights.

Display additional classes, screen 1 AC1 Display additional classes, screen 2 AC2 Display additional classes, screen 3 AC3

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EXERCISES:

Use Help Pages Find the entry for an availability from

Amsterdam to Sydney for 8 June via Singapore.

ENTRY

Use Help Pages Find the entry for an availability by journey time from Brussels to Taipei for 12 January.

ENTRY

Use Help Pages Find the entry for an availability from

Amsterdam to Johannesburg for 28 October with all airlines, except KLM.

ENTRY

Use Help Pages Find the entry for an availability for 22 December from Brussels to Rome for departures after precisely 2PM. ENTRY

Use Help Pages Find the entry for a first available direct flight starting tomorrow, London to Miami, flying BA, with two seats in L-class available.

ENTRY

Use Help Pages Find the entry for an availability from

Amsterdam to Auckland for 18 May, flying with Skyteam only.

ENTRY

Use Help Pages Find the entry for an availability by arrival from Brussels to New York for 29 April.

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HOST CARRIER AND ACCESS PLUS

HELP: AP, APAIR SCRIPTS: BOOK – AIR BOOKING – GO!

HOST CARRIER:

Northwest Airlines has originally developed PARS as its own reservation system. Later Worldspan developed from PARS as a reservation system for all airlines. Since the core of Worldspan is still with Northwest Airlines, this airline is a host airline. Worldspan is still identified as 1P, which originally stands for PARS. A ( # ) preceding the airline code is placed in the availability.

No ($) is added to the flight segment when the seat is sold as the seat is automatically guaranteed.

ACCESSPLUS:

AccessPlus is the communications package between Vendors (e.g. airlines, cars, hotels) and Worldspan. There is a two-way communications line to ensure up-to-date availability and a quick reservation response. The AccesPlus indicator is shown in the availability.

AccessPlus Indicator There are three levels:

Airline Source ( # ) Direct Sell ( $ ) Direct Access ( * )

If an airline does not have an AccessPlus agreement with Worldspan it is a: Regular Participant

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There are three levels:

AIRLINE SOURCE ( # )

Airline Source ensures up-to-date seat availability since you are actually working in the database of the airline, using Worldspan entries. AccessPlus entries are not required. A (#) is placed in the availability display. After reservation a ( $ ) is added to the flight segment indicating a guaranteed seat.

DIRECT SELL ( $ )

Direct Sell is the capability of simultaneously selling space in an AccessPLUS participant's system while viewing a Worldspan availability screen. Immediately after booking the flight is yours. AccessPlus entries are not required. A ($) is placed in the availability display. After reservaton a ($) is appended to the flight segment indicating a guaranteed seat.

DIRECT ACCESS ( * )

Direct Access provides the capability to access information from the database of a vendor and displaying it in Worldspan. This feature provides up-to-date last seat availability.

AccessPlus entries are required. A (*) is placed in the availability display. After reservation a (*) is appended to the flight segment indicating a guaranteed seat.

If an airline does not have an AccessPlus agreement with Worldspan it is a: REGULAR PARTICIPANT

Worldspan accesses the airline database when the booking is „ended‟, i.e. after End Transaction. However, the airline can reject the booking within 12 hours of it receiving it. AccessPlus entries are not possible.

Do not confirm the reservation to the passenger until the 12 hours have elapsed!

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ACCESSPLUS AVAILABILITY ENTRIES:

AccessPlus entries are used to get Direct Access to the airline database.

Basic AccessPlus Entry:

The change symbol ( @ ) either side of the 2-letter carrier code at the beginning. Availability (time MUST be included, 12 or 24-hr clock) @TP@A10SEPLISLHR0700

The header tells you are in the system of TAP Air Portugal.

The availability starts with line 11.

AccessPlus Continuation Entries:

The change symbol ( @ ) is required in front of the entry. The airline code may be omitted. Display Direct Access additional availability @AD

Return availability @A/R20APR1300

Redisplay last Direct Access availability @A* Direct Access from Worldspan availability by airline A@AI Direct Access from Worldspan availability by line number A@2 Display additional schedules (Move Down) @MD Display previous schedules (Move Up) @MU

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SCHEDULES

HELP: SCHEDULES SCRIPTS: BOOK – AIR BOOKING – GO!

Worldspan offers the opportunity to display schedules of the week operation for all direct or connecting flights. Schedules or especially useful in case of limited flights to destinations.

Direct and nonstop flights only:

Basic entry, assumes current date SBRUAMS

With specific airline SLONSIN-SQ

With date and time S10OCTAMSFRA1600

Including connecting flights:

Without specific carrier, 30 days period S#10SEPDXBLHR1400

With specific date and carrier S@10OCTMILBCN-AZ

Display schedule for 30 days forward S30D

Schedule Down SD

Schedule Up SU

Change date and time S23AUG1900

Redisplay schedules S*

SQ317 flies everyday from LHR to SIN departure 1155, arrival 0745 next day, equipment type is 388 (HELPEQP388 = Airbus 380). Meals in both business class as economy class are not specified. There are no en-route stops. The schedule is applicable between 26 June and 24 October. SQ319 flies every day, except day 3 and 4 (Wednesday and Thursday), in this case with a Boeing777.

Exercise:

Use Help Pages Find the entry for a return schedule?

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Flight Service Information HELP V*, V$, VTT* SCRPT: MISC - FLIGHT DETAILS It is possible to request Flight Information (FLIFO) for specific flights.

From availability V$1

View accumulated trip time, specific segments VTT*1-3

View specific flight number V*EK2/21SEPLHRDXB

From a PNR (up to a maximum of 8 segments) V*

Single itinerary segment V**3

TR stands for Terminal.

Calculating time difference HELP KCD

Check local time in city KCD*JNB

Check local times in multiple cities KCD*LON/JNB Check specific time in multiple cities KCD*1700PAR/JNB Check specific time in multiple cities (12hr clock) KCD*6PLAX/JNB

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MINIMUM CONNECTING TIME

HELP: KEC, VCT*

The Minimum Connecting Time (MCT) is the minimum time needed according to the airport to change from one flight to another. If a passenger for example is elderly, it might be prudent to allow more time for connections. Let‟s have a look at the MCT at Rome:

KEC*ROM

Rome has two airports, Fiumicino (FCO) and Ciampino (CIA), XRJ is a railway station. DD - Domestic – Domestic

DI - Domestic – International ID - International – Domestic II - International – International

If we fly from AMS to FCO and continue to NAP, we need to check the ID – box for FCO and see we need at least 60 minutes.

If we fly from AMS to FCO and continue from CIA to NAP, you need at least 150 minutes (2:30 hours).

Optional entries:

Multi-Airport City KEC*NYC

For Specific Airline KEC*MSP-NW

Domestic To International KEC*JFK-DL*DI

International to Domestic KEC*ORD-NW*ID

Online Connection KEC*ATL-DL-DL

Interline Connection KEC*FRA-LH-AF

Terminal Information KEC*T-LHR

View MCT for specific segments VCT*1-3

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SELL

HELP: 0AVAIL, 0MAN, 0A, WAITLIST SCRIPTS: BOOK – AIR BOOKING – GO!

 Maximum 9 seats in 1 booking file (more than 9 seats = group - see later)

SELL TYPES

1. SELL FROM AVAILABILITY

Sell a single segment 02Y1

Sell connecting flights, same class of service 02Y1* Sell connecting flights, different classes 01Q1K2

2. MANUAL SELL

Manually sell flight, normally used for groups 0DL141M10FEBBRUJFKNN15

Need 3 seats on flight DL 141 in M class on 10 February from BRU to JFK

3. PASSIVE SELL

Passive segments can be used when the reservation has been made in another system. Normally this is only for ticketing reasons.

HK segment with agent name 01Y2@HK–UABILL

Manual sell holding confirmed segment with

agent sine -DL29

4. MEMO SEGMENTS

Memo segments or MK segments are passive segments normally used to represent a block or group PNR in another airline system. A memo segment can be issued, but before issuance of the ticket all information needs to compared with the active PNR. Never mix memo segments and active segments of the same carrier in one PNR. All additionally information needs to be added by the owner of the active PNR.

From availability 01Y1@MK

Sell connections as MK 01Y1*@MK

Manually sell flight 0EK18Y23JANMANDXBMK12

Never ‘XI’ a passive segment. This will generate a cancellation message to the airline and will cancel the live booking! A passive segment should be removed using the status XK. E.g.: .1XK

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5. SURFACE SEGMENT

To create an ARNK segment surface segment 0A or F3Key Insert surface segment after segment 2 /2/0A

6. OPEN SEGMENTS

Basic entry with date 0SQOPENY15MARSINSYDPS1

Without dates 0TGOPENYBKKPERPS1

Use the expiration date of the segment as it will be printed in the NVA box of the ticket

7. WAITLISTED SEGMENTS

Interactive waitlist directly will place names on an airline waitlist when applicable. This allows the agent to respond to the customer immediately regarding seat availability.

Waitlist a single segment from line 1 0L1Q1 Waitlist multiple segments same class 0L1Y3*

Manually sell flight on waitlist (for groups) 0BA478Y23MAYLHRBCNLL12

If a carrier responds to the sell entry with message 0 AVAIL/WL CLOSED, there is no further action that can be taken.

8. RETENTION SEGMENTS

Normally, after the last flights are flown, the reservation disappears from Worldspan. With retention segments remain active in the system. Retention segments are no real segments. Prints on the itineraryand on My Trip and More TNZZMK1AIR15JAN/AN-RETENTION

(Date can be up to 331 days in the future) Does not print on the itinerary or on TNZZMK1ACC15JAN/AN-RETENTION

My Trip and More (Date can be up to 331 days in the future)

In case of two passengers change MK1 to MK2.

A Journey with an ARNK segment ( 2 ), two Open segments ( 4 – 5 ), a Code-share Flight ( 6 ) and a retention segment ( 8 ).

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CANCEL/MODIFY FLIGHT SEGMENTS HELP: CANCEL, XA

Cancel single segment X1

Cancel multiple segments X2/5

Cancel range of consecutive segments X2-7

Cancel entire itinerary XI

Cancel air segments only XA

Cancel and re-book class to M for segment 2 X2#0/M Cancel and re-book date for segment 3 X3#0/10AUG Cancel and re-book date for AIR segments only XA#0/12JUN Cancel and re-book class Q for AIR segments only XA#0/Q Cancel and re-book specific segments to a specific class X1/2/4#0/F

It must be ensured that guarantees have been received on the rebooked flights.

If the new flight is not available, WORLDSPAN will return a message to indicate that the original flight has been held.

INSERT AFTER SEGMENT HELP: /

It is possible to change the order of the PNR. Normally this is only needed in case of an ARNK added afterwards, or in case of multiple Open Segments without a date.

Insert after segment zero /0

Insert segment 5 after segment 2 /2S5

Insert and sell from availability /2/01Y2

Insert segment 4 and 5 after segments 1 /1S4/5

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NAME FIELD

HELP: NAME, –, PTC, -@ SCRIPT:PNR – NAME or PNR – PNR CREATION A name consists of minimum 2 and maximum 69 characters. When a name has more than 29

characters, not all characters might be shown on the ticket. A PNR can have a maximum of 255 names, above 9 though, it is considered a group. Airlines often ask for First Names nowadays. Basic Entries:

Single name -SCHELLAERT/ALAINMR

Multiple passengers, same surname -LEGRAND/JEANMR/JOLIEMRS

Two different surnames -DELABIE/LUCMR#-WIT/KIMMRS

Specific Passenger Type Codes (PTC):

Single name with PTC (child) -DEJONG/JULIANMSTR*C07

Multiple names with PTCs -SMID/ALAINMR/ANNMISS*ADT/C11

Child including date of birth -DENIJS/LENAMISS@23OCT05@*C04

Single name with PTC (infant) -JONES/PAULMSTR*INF

Infant with date of birth. -FAVRE/SARAHMRS @12JAN09@*INF

Single name with PTC (senior citizen) -DEBIE/WIMMR*SRC

Name Remark -VELDHUIS/CELIAMRS@VIP@

Passenger Type Codes (except INF) do not generate messages for the airlines. Look at the reservation below:

Five persons are booked in four different Name fields.

Exercise:

Use Help Pages Find the entry for a list with Passenger Type Codes. ENTRY

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Name Change

Change surname, single name field PNR. -@VINK/ROBMR Change first name for passenger 2.2. -2@.2/ROGERMR

Change PTC, for name 2.1 -2@.1*SRC

Change first name and PTC, name 1.1 -1@.1/MARIEMRS*LBR

Always contact the airline before changing the name in a confirmed booking. Passenger Type Codes can be changed at all times, they are not part of the name.

Delete Name:

Delete name 2.3 -2@.3

Delete entire name field 1 -1@

Display:

Display all the names in the active Booking File *N

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PHONE FIELD

HELP PHONE, 9 SCRIPT:PNR – PHONE or PNR – PNR CREATION

First phone field has to hold the agency‟s phone number, as only the first phone number will be sent to the airline(s).

Basic Entries:

First phone field  Agency Phone Field 9-BETTY-T

Business Phone 9*32 2 08892511-B

Home Phone 9*31 20 6350770-H

Home and business phone 9*31 20 6201715-H/31 75 6350770-B

Phone type unknown 9*31 20 6721470-P

Display:

Display all the phones and names in the active PNR *N

Display the complete Record *R

Change Phone Number:

Modify 2nd phone item 92@*0161 652-5699-B

Delete Phone Number:

Delete single phone item 92@

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TICKETING FIELD

HELP 7 SCRIPTS: PNR- TICKETING FIELD or PNR CREATION

The Ticketing Field is used to add information about the ticketing date. Often airlines allow a certain period to issue the tickets, e.g. three days. With the ticketing field entries the booking pops up in your queue on the date set in the Ticketing Field.

The price of the ticket (fare and taxes) is not guaranteed until the issuance of the ticket.

Basic Entries:

Ticketed or to be ticketed after closure of PNR 7T/

Ticket at Will (awaiting ticketing) 7TAW/00/05NOV Ticket at Will with validating carrier KL 7TAW/00/05NOV-CKL

Option date 7TAX/00/12JAN

Ticket option date with follow up action 7TAX/00/25FEB//CFM.WITH.PAX.

Change Ticketing Field:

Change ticketing field 7@TAW/01/26FEB

Delete Ticketing Field:

Delete ticketing field 7@

TAW drops to Queue 9, and TAX drops to Queue 8. The /00/ is the category where the PNR drops. Each agent can have his own Queue Category. Categories need to be activated before use.

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END TRANSACTION

HELP END SCRIPTS: PNR – END PNR or PNR CREATION

A Worldspan reservation number will be added to the Booking File after the first closure. All mandatory elements need to be added to the Booking.

This PNR will always remain the same, even if you change the Booking.

Basic Entries:

End transaction E

Look at the response below:

Worldspan saves all information and closes the PNR. At the end of the line we see the Worldspan Reservation Number.

End transaction and Redisplay the PNR. ER

 Closes the BF and reactivates it. The BF will be redisplayed with the Worldspan booking file number (Worldspan Record Locator) in the upper left corner.

End transaction, update and redisplay PNR. EWR

 Updates the flight segments of the PNR if applicable.

E.g. in case of a time change of the flights the so-called Status-code of the flight is changed from HK to TK by the airline. With the entry above you confirm that you have seen the change of the flight schedule and accepted it.

End transaction, update and redisplay PNR. EWGR

Updates the flight segments and the service requests of the PNR if applicable.

E.g. in case of a time change of the flights the so-called Status-code of the flight is changed from HK to TK by the airline. With the entry above you confirm that you have seen the change of the flight schedule and accepted it.

E.g. in case of a meal request the so-called Status-code of the meal request is changed from PN to KK by the airline. This status-code tells you the meal is confirmed. With the entry above you confirm that you have seen the change of the status-code and accepted it.

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IGNORE

HELP IGNORE

I Ignore

 New BF (not yet closed): Everything will be cancelled.

 Retrieved BF (closed BF): The booking file will be deactivated.

 Retrieved and modified BF: The last modification(s) will be cancelled

IR Ignore and Retrieve

 New BF (not yet closed): Everything will be cancelled

 Retrieved BF (closed BF): Refresh status of the Booking File (awaiting DR)

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RESERVATION NUMBER

HELP: *DR

After making a reservation there are normally two reservation numbers returned by Worldspan: WorldspanReservationNumber, consisting of 6 characters. 1P stands for Worldspan.

DirectResponse. The Direct Response is a reply from the airline, telling you the booking has been acknowledged. Included in the Direct Response are the airline‟s record locator (5 or 6 characters), the airline code or reservation system code, flight number and city pair. It is mandatory for an Airline Source and Direct Sell participant to participate in Direct Response. It is optional for the other airline participants.

If the booking is cancelled, the Direct Response is also cancelled and can only be found in the History.

No Direct Response is returned to the Worldspan booking of a Host carrier (NW), as the Worldspan locator is the Northwest Airlines locator number.

View All record locators *DR

Airline or Reservation System Record Locator

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MARRIED SEGMENTS

Married segments are joined segments that can only be sold together. In the example below you can see segment 3 and 4 are joined together. If you try to cancel one of the segments, the vendor, IB, will not allow it. It is however possible to change the date of one of these segments.

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BOOKING FILE RETRIEVAL

HELP: *PNR* SCRIPTS: PNR - DISPLAY PNR Basic Entries: Retrieve PNR by:

Record Locator *YZN42E

Surname *-DEKOSTER

Surname and date *-SHAFFY#21APR

Full name and date *-SINGH/LAXMIMISS#13JUL

First 2 letters of surname, using a wildcard *-KE*

Surname for all branches *B-LAHAYE

Surname for specific bridge location *A4L-CEULEMANS

Surname for multiple bridge locations *A4L/Z2T-DEBRABANDERE

Redisplay name list *L

Display second PNR from list *2 (or use Tab to move behind right bracket)

Display portions of PNR:

Display record *R

Display itinerary only *I

Display name *N

Display phone and name *P

Type of PNR

In this case passengers with the surname Veldhuis has been looked for. There are 14 items on the list, 5 are shown here.

The first PNR has 2 passengers with a Name Change, indicated by the N. The second and third PNR do have active air segments.

The last two PNR are cancelled, indicated by the X. Other PNR indicators are:

Non-air PNR - * Corporate PNR - C

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OPTIONAL FIELDS

With the Optional Fields you can add lots of extra information to the PNR. This will help you to work orderly and to categorize information. This is not a complete list of optional fields.

General Remarks 5  Notes for internal use.

Unique Remarks 5.  Notes for internal use.

Itinerary Remark 5RM-  Noteson passenger itinerary.

Email addresses 5-MTT and 5MTA  Email addresses.

Form of Payment 5$  How will the ticket be paid?

Commission 5-CM  Commission for ticketing

Tour-code 5-IT  Contract code.

Service Information 3S..  Special Service Requests: e.g. special meals.

Other Service Information 3OSI  Service Information about a passenger. Mileage Membership 3SSRFQTV  Frequent Flyer Information.

Manual Requests 3SSR  Direct messages to / from an airline.

Seats 4RA or 4RS  Reservations or requests for specific

seats.

Itinerary Remarks RI.  Remarks on Itinerary as: „Visa may be

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REMARKS

Remarks are used for additional information to the PNR.

Unlimited number of remarks are allowed, maximum 69 characters per line. Are not sent to the airlines.

Are not sent to the history, except 5.Z remarks.

Are not printed on the client's itinerary, except for 5RM- itinerary remarks.

GENERAL REMARKS HELP: GENRMKS, 5RMK

SCRIPTS: PNR – GENERAL REMARKS

General remarks are normally used to put all information concerning the reservation in the PNR. E.g. a passenger has asked for a change of flight. You change the flight and add a general remark to the PNR which passenger asked you to do so. Since the remarks are only for office use, remarks can be in your own language. You can enter unlimited general remarks into the PNR, using the 5 field (min 2 / max 69 characters)

Example of general remark 5 PAX REQUIRES BROCHURES

Example of adding multiple remarks 5 ADVSD PAX FARE NON REF#5 BUT CAN CHANGE FOR FEE GBP50.00

Modify remark 52@PSGR RCFM 21JUN

Delete remark 52@

Delete range of remarks 51-2@

Display general remarks *M

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UNIQUE REMARKS HELP: UNIQUERMK, 5.

Historical remark (recorded in PNR history) 5.ZPSGR DECLINED B FARE

Car remark 5.CCAR CANCEL NO. 4578A

Change unique remark 5.C1@NEW MESSAGE

Delete 2nd unique remark 5.Z2@

Display unique remarks *U

ITINERARY REMARKS HELP: ITINRMK, 5RM-

Creates remarks in a PNR which will print on itinerary documents.

Itinerary remark 5RM-WISH YOU A PLEASANT FLIGHT

Segment associated itinerary remark 5S4*RM-FLIGHT WILL CALL BANGKOK

Name associated 5N1.2*RM-INFORM CUSTOMS ABOUT

MEDICINS

Change itinerary remark 52@RM-NEW MESSAGE

Delete 2nd itinerary remark 52@

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EMAIL ADDRESSES

HELP: EMAIL RMK SCRIPTS: PNR - CUSTOM ITINERARY

Add client email address 5-MTT*KELLY.JONES@WORLDSPAN.COM

Approx 3 minutes after End Transaction, an email is sent to this email address with a link to „My Trip And More‟.

Add additional address for name field 5-MTAN2.1*JB.BROWN@HOTMAIL.COM Item 2.1

With My Trip and More travelers can view their travel itinerary online.

There are two possibilities to retrieve the latest reservation data on the internet.

If an email has been send from Worldspan, the client will receive a „link‟ to My Trip an More. Start up My Trip and More and add the passenger name and PNR manually.

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FORM OF PAYMENT

HELP: FOPRMK, 5$

Although the Form of Payment is not a mandatory item to close a PNR, it is a mandatory item for issuing a ticket. The Form of Payment can also be added at the ticketing entry.

Basic Entries:

Form of payment – Agent Non-Ref 5$AN

Form of payment – Cash 5$CA

Form of Payment – Miscellaneous – Cash 5$MS/FREE FORM

Form of payment – Credit card with expiration date 5$CCAX123456789012345P0297

Delete form of payment 5$@

Modify form of payment 5$@#5$CA

Example:

The credit card will be stored in the FOP field of the PNR. The credit card number will be masked for security reasons.

Failure message:

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COMMISSION

HELP: COMMRMK, 5-CM SCRIPTS: PNR – COMMISSION REMARK

Most airlines do not offer any commission anymore nowadays. But, in case an airline offers commission on the fare this needs to be added to the PNR. If the commission percentage is not added to the PNR, the travel agent will not receive any commission at all. The commission can also be added at the ticketing entry.

Basic entry (percentage amount) 5–CM9

Modify commission 5@–CM11

Delete commission field 5@–CM

TOURCODE AND IT-TICKETING

HELP: TOURCODE, 5-IT SCRIPTS: PNR – REMARKS MENU

In case of negotiated fares it might be necessary to add a so-called tour code. A tour-code identifies the contract with the airline. The tour code can also be added at the ticketing entry.

If you only add a tour code, the fare will still print on the ticket. To prevent this you can also add the IT- modifier.

Add Tour code, basic entry 5-ITITSPA1234

Add Tour code, no fare on the ticket 5-IT2AMS3@IT

Change Tour code 5@-IT1SFO2

Delete Tour code 5@-IT

Today many Tour codes are loaded in Worldspan and are automatically picked up when quoting a fare.

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GENERAL FACTS FIELD, SSR‟s and OSI‟s

The General Facts field is an optional multi item field that contains supplemental information that cannot be included in other elements of the PNR. The General Facts will be send to the airline.

GENERAL FACTS

SSR OSI Special Service Request Other Service Information On Queue in Airline system. Added to the BF in Airline system. Demands a reply from the airline. Mainly used:

- to provide info upon specific request of the airline (e.g. ticketnumbers)

- to provide additional info on an SSR request (e.g. UMNR addresses).

- Cross referencing of tickets. Subjects are restricted to

SSR-codes. Depending on the subject additional information can be added

Free text.

Passenger and/or segment related. Carrier related.

The optional fields Special Service Request (SSR) and Other Service Information (OSI) allow you to send messages to the airlines. You can ask for specific meals or inform the airline that the passenger is on a honeymoon.

SSR: must be used to send service requests which require action, e.g. a request for a meal. Four-letter codes are used, and depending on the type of request additional

information can be added. Normally you will receive a reply within minutes.

OSI: is used to store additional information, which does not require action to be taken by the airlines. Airlines do not respond. Normally they only see this information at the flight briefing, normally on the day of departure

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SPECIAL SERVICE REQUEST (SSR)

HELP SSR, SSRMEAL, SSRMISC, SSRCHAIR, INFT, CHLD, FQTV SCRIPTS: PNR – GENERAL FACTS

There are many different SSR‟s. Below an overview of the most frequently used. If the request is approved the status codes will show as: NN  KK  HK. Confirmations from the airline will show on Queue 1.

Passenger and segment related.

When a passenger or segment is changed/deleted/divided, the relevant SSR is automatically cancelled/divided

Add an SSR for a child and baby.

Display SSRs only *G

MEALS:

Most airlines offer a range of meals on intercontinental flights. On short and medium haul flights meals often cannot be requested; you will only receive a snack or you can buy a meal.

All segments, all names, 3SAVGML

Multiple segments, all names 3S2/3AVML

Segment range, all names 3S2/ /4KSML

All segments, Specific name 3SAN1.2LSML

Multiple segments, range of names

Special meal with free format information 3S1N1.2SPML/NO NUTS Range of segments, specific names 3S1//3N1.1-1.2VGML

Under HELPSSRMEAL all meal codes can be found. Most meal codes are valid for all airlines, but there are also meal codes that are applicable to certain airlines only, or to all but specified airlines.

* Additional information is not allowed.

(blank) Additional information is allowed, but not mandatory. / Additional information is mandatory.

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CHILD AND INFANT SSR:

For infants it is mandatory to add the birth date as a SSR, even if you have added the date of birth in the name field. The date of birth in the name field only shows in the ticket of the client, but this information is not sent to the airline.

After adding a baby in a booking, Worldspan will automatically warn you the infant information needs to be added. If not done, the baby can be refused on the plane.

Error response:

After tabbing behind the bracket HELP INFT will open up. Since you already added the name and the flights you can start at step 3.

Infant SSR:

Infant without a seat (passenger 3.1), travelling with adult (passenger 1.1)

3SAN1.1INFT-3.1/18SEP09 Infant with a seat (passenger 3.1) with date of birth

3SAN3.1INFT/18SEP09

Child SSR:

For most airlines it is not yet mandatory to add a child SSR.

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WHEELCHAIR:

All segments, passenger 1.2 3SAN1.2WCHR

All segments, passenger 2.1 3SAN2.1WCHS

All segments, passenger 1.1 3SAN1.1WCHR SPRAINED ANKLE

Segment 1, passenger 1.2 3S1N1.2WCHR

Under HELP SSRCHAIR you can find the applicable codes and a description.

MISCELLANEOUS:

There are many more requests possible, check out the Miscellaneous Codes.

All segments, passenger 1.1 takes pet. 3SAN1.1AVIH BULLDOG 10K DIM 50X30X30CM All segments, passenger 1.1 taking a bike 3SAN2.1BIKE DIM 87CM X 125CM

Under HELP SSRMISC you can find the applicable codes and a description.

* Additional information is not allowed.

(blank) Additional information is allowed, but not mandatory. / Additional information is mandatory.

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FREQUENT FLYER (FQTV):

Most airlines have frequent flyer passes for the passenger. With theses passes the passengers can save for free upgrades, but also for entrance to lounges, reductions on rental cars etc.

In the entries a name select is mandatory.

FQTV card and flown airline is same 3SAN1.1FQTVDL1234567

Passenger travelling on different airline to FQTV held

3SSRFQTVMHHK/KL2400863558-

Because you cannot modify and name select in one entry to change a FQTV item, you must delete the old item and enter the new.

CANCEL SSR:

To change a SSR, cancel the original request, and make a new request.

Cancel SSR (if status KK or HK, sends message to airline) 32.XX Cancel a range of SSRs (sends message to airline) 31-4.XX

Cancel SSR (if status is not KK/HK) 31@ Cancel a range of SSRs (if status is not KK/HK) 31-4@

When a Special Service Request has been made to the airline, the airline is going to respond by changing the so-called status codes. If the status code becomes KK, the request as been confirmed. Other status codes tell you the request has not been confirmed (yet) To update the status codes, use the entries below.

End, Work and Redisplay PNR EWR

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OTHER SERVICE INFORMATION (OSI)

HELP: OSI, 3OSI SCRIPTS: PNR – GENERAL FACTS

Additional info to the vendor, no immediate action required. No response required.

Free text. Carrier related.

When a passenger or segment is changed/deleted, the relevant OSI is not automatically deleted.

Display OSIs (is part of General Fact Field) *G

Create OSI 3OSI UA PSGR IS CHAIRMAN

Send message to All airlines (YY) in itinerary 3OSI YY PAX ON HONEYMOON To Complete a Party of # (TCP) 3OSI KL TCP4 DEWIT X 3 ON KL1597 Advise local contact 3OSI DL CTCM MR J SMITH 07789 232441

Delete OSIline 2 32@

Delete range of OSI‟s (lines 1 – 3) 31-3@

Modify OSI line 2 32@OSI KL TCP5 DEWIT X 3 ON KL1597

Some airlines request mobile and/or email contacts in the OSI field, eg. China Airlines. To add these enter:

3OSI CI CTCM AMS 31 – 6 12345678 MR SIMONS 3OSI CI CTCE C.WOUD//UPCMAIL.NL

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SEATS

HELP: SEAT, 4R, STMAX, XX0 SEAT

SCRIPTS: BOOK – SEAT MAPS – GO!

Passenger often want seats to be booked before departure. Especially Frequent Travellers have their favourite seat numbers.

Depending on the airline, seats can be booked for a certain period in advance. Normally, on short and medium haul flights seats cannot be booked.

Since entries and possibilities differ per airline, you can request the information per airline on the HELP XX0 SEAT page.

Display booked Seats *S

MANUAL SEAT REQUEST:

The manual seat request is just a general request. No seats will be pre-assigned to the passenger.

Reserve seats all passengers, all segments (non smoking window) 3SANSSW Reserve seats all passengers, all segments (non smoking aisle) 3SANSSA

GENERIC SELL:

A Generic Sell can be made if you require seats with specific characteristics, e.g. a window seat. The airline will automatically assign a seat number.

When no seat is requested, Worldspan assumes the passenger likes to have a non-smoking aisle seat.

Reserve window and adjacent seats, all segments and passengers, 4RA$W Reserve window and adjacent seat, segment 1 only, all passengers. 4RS1$W

Reserve window, segment 1, passenger 3.1 4RS1-3.1$W

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SPECIFIC SELL (via Seatmap):

With specific sell, you can book specific seat numbers from seat availability map, e.g. seat 11A.

Display seat map for segment 1 41*

Reserve Seat 21A for Segment 1 4RS1$21A

Reserve Seat 22B and 22C for Segment 2 4RS2$22BC

Seat maps differ per airline. To retrieve an example for a specific airline use: INFO XX0 MAP. The example below is for Air France (INFO AF0 MAP). Air France only shows horizontal seat maps.

Some codes used in the seat maps of Air France.

Carriers who offer specific sell also inform you about the period when you can book the seats: HELP STMAX.

In this case you can book seats on AF flights between 331 days and 24 hours before departure. In the info page more specific information can be found.

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SPECIFIC SELL VIA – SEAT MAPS GO! – SCRIPT

Scripts are mentioned in all chapters, and are easy to use. In the TrainingDocumentation on the Global LearningCenter there are menuals of all general scripts.

An examples will be given here for the seat booking. For the reservation of seats, you can use the SEATMAPSGO! script.

SCRIPT INDEX – BOOK – SEAT MAPS GO!

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CANCEL OR MODIFY SEATS:

Change seat assignment for seat item 1 4R@1$25A Change seat assignment for seat item 3 (generic code) 4R@3$W

Cancel all seats for specific segment 4RX2

Cancel all seats for all flights 4RX

Cancel seat for specific Segment and Name 4RX1-2.1

Simultaneouschanges: Use IS insteadof I to save the booked seats.

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ADVANCED PASSENGER INFORMATION SYSTEM (APIS)

HELP APIS

Since a few years Advanced Passenger Information is required by U.S. customs. Until now, normally APIS are not entered in the booking, but added at the incheck. In the future it will become mandatory to add the APIS, otherwise passengers might be refused or have to pay to add this information. It will also be required for more countries. At the time of writing this, APIS are required by six countires, in 2010, the number of countries requiring APIS might grow to 26.

There are two methods to add APIS in Worldspan.

1. Using SSR codes:

DOCA – Residence/Destination address

DOCO – Other Document Information (VISA information)

DOCS – Document Information (Passport, Nation Identity Card, etc.)

2. Using the Passenger Supplemental Information (*PSI) template. It is a mask to add the APIS information. Visa information cannot be added.

SSR CODES:

DOCA - DESTINATION/RESIDENCE ADDRESS: Example: Destination address in USA:

3SSR DOCA YY HK1/D/US/321 VANNESS PLACE/HOUSTON/TX/77001-3.2

1 2 3 4 5 6 7 8

1.  YY – All airlines in the booking 2.  D – Destination (R – Residence) 3.  US – USA 4.  Destination address 5.  City 6.  State 7.  ZIP-code

8.  Passenger Selection. Multiple passengers can be added. Name select not mandatory if applicable to all passengers. With /I added after the ZIP code, an infant without a seat can be specified.

Example: Residence address in USA: 3SSR DOCA YY HK1/R/USA-1.1

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