Student Computing Manual
Welcome to Computing at Yale University!
During your time at Yale you will make use of Yale’s network and
computing resources, not only to write papers and emails, but
also to access important university resources, some of which will
be discussed here. This manual is meant to be a guide for you:
it addresses how to configure your computer for use on the Yale
network, and it details some of the computing resources available
to you.
This manual is divided into three main sections:
1.
Yale Computing Resources
2.
Network Installation Instructions
3.
Safe Computing Practices
To begin using the Yale network, you must register your
wired and wireless Ethernet cards at the Student Network
Registration site, http://www.yale.edu/netreg. Prior to
registering your computer on campus, you will
only
be able
to access Yale websites; elsewhere, you will not be able to
access any websites. After registering your computer with
Yale, you will have full network access on campus.
You can find current news and information on our web page at
http://www.yale.edu/sc
. If you have a technical problem, you
should request help from a Computing Assistant (CA) at
http://www.yale.edu/cas
. If you have any comments or
questions, please e-mail us at
[email protected]
.
We hope you enjoy your time on the Yale network!
Student Computing
Fall 2004
Student Computing Manual Fall 2004
Copyright © 2004 Student Computing Academic Media & Technology
Yale University Information Technology Services Cover Design by Minh Vuong
Circuit board photo courtesy of http://www.budgetstockphoto.com
Ethernet cable photo courtesy of Parsley Studio Text by Erin Pettigrew & Minh Vuong
Table of Contents
1 Yale’s Computing Resources
... 41.1 Accessing the Yale Network ... 5
1.2 Yale’s Online Resources ... 5
1.3 Computer Clusters ... 6
1.4 Printing in a Computer Cluster... 7
1.5 Computing Assistants ... 7
2 Network Installation Instructions... 8
2.1 Purchasing A Computer ... 9
2.2 Windows Network Installation Instructions ... 11
2.3 Macintosh Network Installation Instructions... 17
2.4 Network Card Registration ... 21
2.5 Downloading Yale-Licensed Software ... 22
2.6 Yale E-mail ... 23
2.7 Accessing the Pantheon ... 28
3 Safe Computing Practices
... 313.1 Backing Up Files ... 32
3.2 Viruses, Spyware, and Spam ... 34
3.3 Security ... 36
3.4 Digital Piracy... 38
Appendix A: Startup Kit
... 39Appendix B: Network Settings
... 40Appendix C: Computing Assistants... 41
1 Yale’s Computing Resources
This section provides information about some of the general computing resources available to you.1.1 Accessing the Yale Network ... 5
1.2 Yale’s Online Resources... 5
1.2.1 Yale’s SIS and OCI ... 5
1.2.2 Classes Server... 5
1.2.3 Pantheon Space ... 6
1.3 Computer Clusters ... 6
1.4 Printing in a Computer Cluster ... 7
1 Yale’s Computing Resources
1.1 Accessing the Yale Network
All of Yale’s residential colleges and libraries have wired Ethernet connections so that you can access Yale’s online resources and the Internet. Some areas on campus also have wireless (802.11b compliant) connectivity. For information on how to connect your personal computer to the network, please turn to Section 2.
In addition, you can access the network via many public computing facilities on campus. For more information, please see section 1.3 Computer Clusters.
1.2 Yale’s Online Resources
1.2.1 Yale University SIS and OCIUsing Yale’s Student Information System (SIS) website, you can review course schedules, financial aid information, billing account information, and course grades.
Related to the SIS pages is the Online Course Information page (OCI). Here, you can view and register for classes online.
1.2.2 Classes Server
Most academic courses at Yale maintain websites on the Yale Classes server; it is the central repository of class websites and their online syllabi. Many professors create web pages for their classes and update the pages with current course material, new assignments, and important announcements. In addition to these features, the Classes server offers students and professors an online chat interface, as well as an interface for students to submit their assignments.
More information on wireless Ethernet at Yale is available at:
http://www.yale.edu/dno/ wireless_pilot.htm
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You can access the Yale Student Information System at:
http://www.yale.edu/sis
You can access the Yale Online Course Information at:
http://students.yale.edu/oci
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You can access the Classes Server at:
http://classes.yale.edu/student
More information on the Classes server is available at:
http://classes.yale.edu/help
1.2.3 Pantheon Space
As a Yale student you receive 250 Megabytes of network storage on Yale’s Pantheon servers, which consist of Ares, Argos, Ajax, Minerva, and Olympus. This space is accessible using a networked computer and software available from Yale’s Software Download Site.
You are encouraged to back up your important files and documents to the Pantheon. Files stored here are backed up nightly, so it is often possible to recover accidentally deleted documents that were stored on the Pantheon. For information on how to access the Pantheon, please go to section 2.7.
1.3 Computer Clusters
Public computing facilities, with both Windows and MacOS X computers, are available for use by Yale affiliates. Cluster computers are used primarily for research, e-mail, and paper writing. Additionally there are kiosk computers located throughout campus for students to check e-mail or browse the Internet. Additionally, each residential college has its own computer cluster.
The three main public computer clusters are located in the basement of Connecticut Hall on Old Campus, in the lower level of Cross Campus Library, and in Room 120 of Dunham Laboratories. Clusters are also located on the second floor of Phelps Hall on Old Campus, in the basement of the MacDougal Center in the Hall of Graduate Studies, and in the Kline Science Library in the basement of the Kline Biology tower.
In addition to the regular computers available in each of the clusters, there are also Windows and MacOS X desktop publishing stations (DTPs) available for use in each of the main public
1.3 Clusters
Computing cluster locations:
http://www.yale.edu/cluster/locations.html
Computing kiosk locations:
http://www.yale.edu/cluster/kiosk.html
Never work directly off of the Pantheon! First, transfer the file to your local computer, then make your changes. When finished, transfer the file back to your Pantheon space.
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More information on Yale’s
computer clusters is available at:
computing clusters. These DTPs are equipped with scanners, CD-R/RW drives, and advanced desktop publishing and image-editing software.
1.4 Printing in a Computer Cluster
Both residential and public computing clusters have black and white laser printer/copiers for student use. The main computer clusters also have color laser printers. The cost of black and white printing or copying is seven cents per page and color printing is fifty cents per print. You can add money to your print account by using the Print Account Management page.
Students can print to the cluster printers from their personal computers. Instructions for in-room printing to cluster printers can be found at
http://www.yale.edu/printing/room.
1.5 Computing Assistants
Student Computing employs Computing Assistants to help students with computer and networking problems. We provide support to students living in the on-campus residences, and we also provide computing support during office hours at the major public computer clusters (CCL, CT Hall, and Dunham).
There are four to six Computing Assistants (CAs) per residential college, and additional CAs are assigned to Old Campus and the on-campus graduate residences. Students requiring computing assistance should request help at
http://www.yale.edu/cas. Students can expect a response from a CA within 48 hours. Because the beginning of the academic year is a busy time for the CAs, response time may be slightly longer in the first month. The names and phone numbers of the college CAs are listed at
http://www.yale.edu/cas.
1.4 Printing in a Computer Cluster
To add funds to your print account, please go to the Print Account Management page at
https://www-vending.its.yale.edu/print.html
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To request help from a CA online, go to http://www.yale.edu/cas
Student Computing’s website is
http://www.yale.edu/sc
2 Network Installation Instructions
2.1 Purchasing A Computer... 9
2.2 Windows Network Installation Instructions ... 11
2.2.1 Windows XP Wired Ethernet... 11
2.2.2 Windows XP Wireless Ethernet ... 13
2.2.3 Windows 2000... 14
2.2.4 Windows 98 & Me ... 16
2.3 Macintosh Network Installation Instructions ... 17
2.3.1 Mac OS X Wired Ethernet ... 17
2.3.2 Mac OS X Wireless Ethernet ... 18
2.3.3 Mac OS 9 Wired Ethernet ... 19
2.3.4 Mac OS 9 Wireless Ethernet... 20
2.4 Network Registration ... 21
2.5 Downloading Yale-Licensed Software ... 22
2.5.1 Yale’s Software Download Site ... 22
2.5.2 Symantec Antivirus Corporate Edition ... 22
2.6 Yale E-mail... 23
2.6.1 Web E-mail and Pine ... 23
2.6.2 Installing Eudora for Windows... 24
2.6.3 Installing Eudora for MacOS ... 24
2.6.4 Outlook Express for Windows... 25
2.6.5 Outlook for Windows ... 26
2.6.6 OS X Mail... 27
2.7 Accessing the Pantheon ... 28
2.7.1 Accessing the Pantheon in Windows... 28
2.7.2 Accessing the Pantheon in the MacOS ... 29 This section discusses how to connect your computer to the Yale network
2.1 Purchasing A Computer
While Yale does not require students to havecomputers, most students bring computers to campus. If you decide to purchase a computer, Student Computing has negotiated special pricing on pre-configured computer packages from Apple, Dell, and IBM. (Student Computing is best able to provide technical support for Dell computers, so you might keep this in mind when purchasing.) More purchasing information can be found at
http://www.yale.edu/sc/purchase. If you purchase a computer, we encourage you to meet or exceed the recommended computer specifications.
The most important consideration when purchasing a new computer is to include at minimum a three-year warranty. If possible, students should choose a four-year warranty with on-site repair service to easily remedy hardware failures.
Yale-licensed software for Windows 98 and later and Mac OS 9 and later is available for download from the Software Download Site at
http://www.yale.edu/software.
CAs are only trained to work with supported operating systems. Computing Assistants will attempt to support other technologies, but providing such assistance may take additional time and may be prioritized below problems with supported operating systems and devices.
Information on computer purchases can be found at:
http://www.yale.edu/sc/ purchase
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For the 2004-2005 school year, Student Computing recommends that new computers meet or exceed the following:
• a PC with a Pentium III, 4, or M processor; a Centrino notebook; or a Macintosh with a G3 or G4 processor
• 256 MB of RAM
• built-in Ethernet or a recommended Ethernet adapter
• a category 5 Ethernet patch cable (25 feet is adequate for most Yale rooms)
• an on-site warranty, for three or four years (four years highly recommended for incoming freshmen) • writeable CD-ROM drive • Windows XP Professional,
Windows 2000, MacOS X (OS 10.3 or later)
Laptop users are also
recommended to purchase the following:
• security cable lock (eg. Kensington Slim Microsaver Cable, Belkin Notebook Security Kit)
• 802.11b compatible wireless card. More information is available at:
http://www.yale.edu/sc/ buy_wireless.html
2.1 Purchasing A Computer
Most new computers have built-in Ethernet adapters, including all Apple computers and Windows laptops with a “mini-PCI” 10/100 Ethernet card. For computers without internal Ethernet cards, please go to
http://www.yale.edu/sc/buy_reco.html
for recommended Ethernet cards.
Each on-campus room has at least one Ethernet jack per occupant. Depending on where you live, the Ethernet jack may be next to a phone jack or on a separate wall plate. The jack should be labeled with a number preceded by the letter “L”. In addition, the Ethernet jack may have an image of a computer above it.
In some suites in the colleges that have not been renovated, hubs are permanently mounted to a wall to offer network connectivity to all occupants. If you are using a hub, insert your Ethernet cable into the lowest numbered unoccupied Ethernet jack on the hub.
A category 5 Ethernet patch cable with RJ45 connectors is required to connect a computer to Yale’s network. Plug one end of the cable into your Ethernet adapter on your computer and plug the other end into the Ethernet jack on your wall. Note: Do not substitute a phone cable for an Ethernet cable, it will not provide network connectivity.
ITS provides one Ethernet jack per person in each suite. Depending on how room furniture is arranged and where the jacks are located, the ports may not be conveniently located; you may need to run cables around walls and under doors. If there are more room occupants then Ethernet jacks in your entire suite, please contact a CA at
http://www.yale.edu/cas.
Contact a CA if you are planning to use a wired or wireless
Ethernet router in your room.
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(Actual size)
Ethernet
(RJ45) (RJ11)Phone
2.2.1 Windows XP Wired Ethernet
1. Click the Start button, select Control Panel.
2. Click on Network and Internet
Connections in the Control Panel window. 3. Right-click on Local Area Connection and
se-lect Properties.
4. In the Local Area Connection window, verify that the following network components are in-stalled and checked:
a) Client for Microsoft Networks
b) File and Printer Sharing for Microsoft Networks
c) Internet Protocol (TCP/IP)
5. If any of the above components are missing, add them by clicking on the Install button and se-lecting the missing component:
a) Client for Microsoft Networks is listed under Client
b) File and Printer Sharing for Microsoft Networks is listed under Service
c) Internet Protocol (TCP/IP) is listed under Protocol
6. Select Internet Protocol (TCP/IP) in the Lo-cal Area Connection Properties window, and click the Properties button.
7. Select Obtain an IP address automatically...
8. Select Obtain DNS server address automatically.
9. Click the OK button.
10. Click the OK button in the Local Area Connection Properties window.
11. See section 2.4 to register your network card in order to access the Internet.
After verifying that you have correctly installed an Ethernet card in your computer and after connecting your computer to an Ethernet jack using a category 5 Ethernet patch cable, you need to configure your computer for use on the Yale network.
Step 4: Make sure all of the above are checked.
Steps 6-8: Obtain IP and DNS automatically.
If you want to be able to see your local college network windows shares in Windows you need to add yourself to your college workgroup. Follow the instructions below.
1. Right-click on the My Computer icon on your desktop or in the Start menu. Select
Properties.
2. In the System Properties window, select the
Computer Name tab. 3. Click on the Change button.
a) In the Computer name box enter your
NetID
b) In the Workgroup box enter your
college name (or OLD CAMPUS if you are living on Old Campus)
4. Click OK on the message windows that pops up.
5. Click OK in the System Properties window. 6. When Windows XP asks you if you want to
reboot, click the Yes button.
7. You will now be able to access shared network files within your college workgroup.
Step 3: Click on the Change
button.
2.2 Windows
Steps 3a & b: Enter NetID and College name.
2.2.2 Windows XP Wireless Ethernet
1. Click the Start button, and select Control Panel. Select Network Connections.
2. Right-click on Wireless Network Connection, and select Properties.
3. Select the Wireless Networks tab and make sure that Use Windows to configure my wireless network settings is checked. Click the Add button.
4. In the Wireless Network Properties
window enter yale wireless in the Network Name (SSID) box.
5. Network Authentication is Open and WEP
is Disabled.
6. Click the OK button.
7. Click the Refresh button to connect to yale wireless. Note: You must be within range of a Yale wireless access point. Click the OK
button.
8. See section 2.4 to register your network card in order to access the Internet.
Not all wireless cards will have the Wireless Networks tab. If this tab does not exist in the Wireless network properties window, use the program that installed with your wireless Ethernet card to enter equivalent connection information.
For a complete listing of all locations with wireless access, please see:
http://www.yale.edu/amt/doco/wireless
http://www.yale.edu/dno/wireless_pilot.htm
2.2 Windows
Steps 4 & 5: Enter yale wireless in the Network name (SSID) box. Step 3: Check the check box for
Use Windows to configure my wireless network settings.
2.2.3 Windows 2000
1. Click the Start button, select Settings and then Network and Dial-up Connections.
2. In the Network Connections window, right-click on Local Area Connection and select
Properties.
3. In the Local Area Connection window, verify that the following network components are installed and checked:
a) Client for Microsoft Networks
b) File and Printer Sharing for Microsoft Networks
c) Internet Protocol (TCP/IP)
4. If any of the above components are missing, add them by clicking on the Install button and select the needed components:
a) Client for Microsoft Networks is listed under Client
b) File and Printer Sharing for
Microsoft Networks is listed under
Service
c) Internet Protocol (TCP/IP) is listed under Protocol
5. Select Internet Protocol (TCP/IP), and click the Properties button.
6. Select Obtain an IP address automatically...
7. Select Obtain DNS server address automatically.
8. Click the OK button.
9. Click the OK button in the Local Area Connection Properties window.
10. See section 2.4 to register your network card in order to access the Internet.
Step 3: Make sure the above are checked.
Steps 5-7: Obtain IP and DNS automatically.
If you want to be able to see your local college network or access your Pantheon space via a Samba share (see section 2.7.1) from Windows you need to add yourself to your college workgroup:
1. Click on the Start button, select Settings and then Control Panel.
2. Double-click System in the Control Panel.
3. In the System Properties window, select the
Network Identification tab. 4. Click on the Properties button.
a) In the Computer name box enter your
NetID
b) In the Workgroup box enter your
college name, or OLD CAMPUS if you are living on Old Campus
5. Click OK on the message windows that pop up.
6. Click OK in the System Properties window. 7. When Windows 2000 asks you if you want to
reboot, click the Yes button.
Step 4: Click onthe Properties
button.
2.2 Windows
Steps 4a & b: Enter NetID and college name.
2.2.4 Windows 98 & Me
1. Click on the Start button. Select Settings,
then select Control Panel. Double-click on
Network in the Control Panel window. 2. In the Network window, under the
Configuration tab, you should have at least three components for your Ethernet card:
a) Client for Microsoft Networks
b) Your network card
c) TCP/IP
3. If you are missing any these components, click
Add... to install them. While you may have more components in the Network window, ensure that at least the above components are listed. Note: if more than one network
adapter is installed there will be a separate listing for each client and protocol. Make sure you select the correct adapter in later steps. 4. Select TCP/IP and click the Properties button.
Select Obtain an IP address automatically. Make sure that Disable DNS is selected under the DNS Configuration tab and click OK. 5. Click on the Identification tab to change your
computer name and add yourself to your college network:
a) In the Computer name box enter your
NetID
b) In the Workgroup box enter your college name, or OLD CAMPUS if you are living on Old Campus.
6. Click OK. Your computer might ask you to insert the Windows CD that came with the computer. After copying the necessary files, your computer will reboot.
7. When your computer has finished rebooting, enter your NetID in the User Name box that comes up in the Enter Network Password
window. Leave the Password box blank and click the OK button.
8. See section 2.4 to register your network card in order to access the Internet.
Step 2: Ensure you have TCP/IP
installed.
Step 4: Obtain IP address automatically.
2.3 Macintosh Network Installation Instructions
2.3.1 Mac OS X Wired Ethernet
1. Click on the icon on the menu bar in the upper left corner of the screen and select
System Preferences.
2. In the System Preferences window, click on Network.
3. In the Network window, click on the drop-down menu next to Show: and select
Built-in Ethernet.
4. Look under the TCP/IP tab and make sure that Configure is set to Using DHCP and that all the other fields are blank.
5. See section 2.4 to register your network card in order to access the Internet.
Steps 3 & 4: Under TCP/IP tab select
Using DHCP.
After you have plugged an Ethernet cord into the back of your computer and into the wall Ethernet jack, you need to configure your computer for use on the Yale network.
2.3.2 Mac OS X Wireless Ethernet
If you have an AirPort card, please follow the steps below to configure it for use on the Yale network.
1. Click on the icon on the menu bar in the upper left corner of the screen and select
System Preferences.
2. In the System Preferences window, click on Network.
3. In the Network window, click on the drop-down menu next to Show: and select
Airport.
4. Look under the TCP/IP tab and make sure that Configure is set to Using DHCP and all the other boxes are blank.
5. Look under the Airport tab and in the
Network box enter yale wireless, and uncheck Allow this computer to create networks.
6. Click on Apply Now to save your settings. 7. Click on the icon in the upper right
corner of the screen and select
yale wireless.
8. See section 2.4 to register your network card in order to access the Internet.
2.3 Macintosh
Step 5: Enter yale wireless next to
Closed Network Name.
2.3.3 Mac OS 9 Wired Ethernet
1. Click on the icon on the menu bar in the upper left corner of the screen. Go to
Control Panels and select TCP/IP.
2. In the TCP/IP window, click on the drop-down menu next to Connect via: and select Ethernet built-in.
3. Click on the drop-down menu next to
Configure and select Using DHCP Server.
4. See section 2.4 to register your network card in order to access the Internet.
Step 3: Select DHCP from the drop-down menu.
2.3 Macintosh
Step 1: Select TCP/IP from the Control Panels.
2.3.4 Mac OS 9 Wireless Ethernet
1. Click on the icon on the menu bar in the upper left corner of the screen, go to
Control Panels and select TCP/IP.
2. In the TCP/IP window, click on the drop-down menu next to Connect via: and select AirPort.
3. Click on the drop-down menu next to
Configure and select Using DHCP Server. Close the window to save your settings. 4. Click on Open AirPort in the bottom left on
the Control Strip.
5. In the AirPort window check Allow
selection of closed network, and select
Other… in the drop-down menu next to the text that says Choose Network: field. 6. In the window that pops up, enter yale
wireless in the Name box. 7. Click OK.
8. Close the AirPort window.
9. See section 2.4 to register your network card in order to access the Internet.
Step 5: Select Other in the drop-down menu.
2.3 Macintosh
Step 2 & 3: Select Airport in the drop-down menu and Using DHCP Server.
Step 4: Click on AirPort.
2.4 Network Registration
Before you can fully access the Internet, youneed to register your network connection.
1. Go to http://www.yale.edu/netreg. 2. Click Register Student Network
Connection.
3. Enter your NetID and password and click
Login.
4. Click the Register a new computer but-ton. (If you have already registered your Ethernet connection, a table above this button will show your existing registration.) 5. Enter the Ethernet Hardware Address of the
connection you are registering. (Ethernet cards and wireless cards each have their own EHA’s; make sure to enter the EHA corresponding to the card you are register-ing.) You can also click the Auto-Detect your EHA button to find your EHA. If you cannot find your EHA, please see
http://www.yale.edu/amt/eha for in-structions.
6. Enter the rest of the information about your computer, carefully read the network policy information, and then click I agree
to complete the process.
7. Wait 30 minutes and then restart your computer.
8. You should now be able to connect to the Internet. If you need additional assistance, please go to Appendix C for information about contacting a CA.
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Step 1: Go to http://www.yale.edu/netreg.
Step 3: Enter your EHA and computer info.
For help finding your EHA (Ethernet Hardware Address), visit http://www.yale.edu/amt/eha
2.5 Downloading Yale-Licensed Software
2.5.1 Yale’s Software Download Site
Yale licenses software such as Symantec Antivirus, Internet browsers, Eudora email software, and other tools for enhancing computing efficiency to the entire Yale community.To download software, go to the Software Catalog at http://www.yale.edu/software
and select Download Software. Login with your NetID and password, and select your operating system to view the software categories. You can view a list of all of the software available for download by clicking on the Complete Catalog button.
2.5.2 Symantec Antivirus Corporate
Edition
Symantec Antivirus (formerly Norton) is considered required software for computing at Yale. While new computers typically have an antivirus program installed, these antivirus programs are either set to expire or are difficult to update against the latest viral threats. While at Yale, you should install and use the Yale recommended Symantec Antivirus to have the most dependable and updated antivirus protection available.
To download and install Symantec Antivirus Corporate Edition, go to the Yale Software Download Site. Choose your operating system and select Required Software; download Symantec Antivirus from the link. Before installing Symantec, completely uninstall any other virus programs from your computer. When installing the software in Windows, choose “Unmanaged” (the default option) when selecting an installation scenario. Also activate LiveUpdate to get virus updates.
Choose Unmanaged.
The Yale Software Download Site Yale’s Software Download Site is
http://www.yale.edu/software
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For help installing Symantec,
2.6 Yale E-mail
2.6.1 Web E-mail
You can use almost any web browser to access your e-mail while you are away from your own computer. Go to IMP Web E-mail located at
https://www.mail.yale.edu and login with your NetID and password to check your e-mail. On the WebMail interface, you will find simplified tools to read, sort, and search your email. For help with WebMail you can visit the WebMail help page at http://www.yale.edu/email/imp. Note: WebMail should not be used as a replacement for a local e-mail client like Eudora or Outlook.
All Yale students have a University e-mail account. This section details several methods you can use to access your Yale e-mail account.
Because virus and spam emails are inconvenient messages that do not need to be read, Student Computing recommends filtering these email messages out of your Inbox. To do this, visit the Email Account Tool at
http://config.mail.yale.edu or through the link on Yale WebMail (discussed in 2.6.1). Login to the Email Account Tool using your NetID and password. Then select the Spam Management and Virus Quarantine options to configure the spam and virus email filters.
You may also configure additional email filters to keep messages with certain senders and keywords in separate mail folders. Select the Mail Filtering option in the account tool to do this.
Web E-mail is located at
https://www.mail.yale.edu
Read new messages on the go. Use the Email Account Tool to configure
Student Computing recommends that students use Eudora as a local e-mail client. Eudora must be installed with Kerberos, a secure authentication protocol, before students can securely check e-mail. Both Eudora and Kerberos can be downloaded from the Yale Software Download Site.
2.6.2 Installing Eudora for Windows
1. Go to the Software Download site and save the Kerberos and Eudora for Windows installers on your desktop. Install Kerberos; reboot if prompted.
2. After your computer has rebooted, run the Eudora installer.
3. In the Customer Information window of the Eudora setup, enter your name, your Yale e-mail address, and your NetID in the appropriate boxes.
4. Finish the installer and reboot if prompted.
Note: When running Eudora for the first time, a window might appear asking if you want to make Eudora the default mail program. We recommend you click Yes to make Eudora your default e-mail program.
2.6.3 Installing Eudora for MacOS
1. Go to the Software Download site and save the Kerberos and Eudora for Mac OS installers on your desktop. Install Kerberos; reboot if prompted.
2. After your computer has rebooted, run the Eudora installer.
3. Enter your name, your Yale e-mail address, and your NetID in the appropriate boxes. 4. Finish the installer and reboot if prompted.
2.6 E-mail
Step 1: Install Kerberos before installing Eudora.
Step 3: Enter your information in the Eudora installer (Windows screenshot).
Step 3: Enter your information in the Eudora installer (MacOS X screenshot).
Eudora and Kerberos can be downloaded from:
http://www.yale.edu/software
2.6.4 Outlook Express for Windows
You can use Outlook Express instead of Eudora, but Student Computing recommends against running Outlook Express because of its history of serious security flaws. If you decide to use Outlook Express, there are several security settings that should be changed to improve its security. Note: When running Outlook Express for the first time, please cancel the wizard that appears.
1. After Outlook Express has loaded, select Tools
from the menu bar, and then select Accounts.
2. Click on the Mail tab in the Internet
Accounts window. Then click the Add button and select Mail.
3. Enter your name in the Display name box, then click the Next button. Enter your e-mail address in the E-mail address box
([email protected]). Click Next. 4. Select POP3 as the account type. The
incoming mail server is NetID.mail.yale.edu, and the outgoing mail server is mail.yale.edu. Replace NetID with your NetID. Click Next. 5. Enter your NetID for the account name. Click
Next.
6. Click the Finish button. Then click on the account you created, and then select the
Properties button.
7. Go to the Advanced tab in the Properties
window.
8. Check the check box under Incoming Mail
that says This server requires a secure connection (SSL). The port number will change from 110 to 995.
9. Check the box next to the text that says
Leave a copy of messages on server.
10. Check the box next to the text that says
Remove from server after... and change the value in the box to 7 days.
2.6 E-mail
Step 4: Enter your mail server information.
Step 8: Connect using a secure connection.
Outlook Express has a history of serious security flaws. If you use Outlook Express, please keep up to date on security patches. Please turn to section 3.3 for information on how to update Windows and Outlook Express.
2.6 E-mail
2.6.5 Outlook for Windows
1. After Outlook has started, go to Tools
in the menu bar, and select E-mail Accounts.
2. Select Add a new e-mail account, and click Next.
3. Select POP3, and click Next.
4. Enter your name and e-mail address in the appropriate boxes.
5. In the Server Information boxes, add
NetID.mail.yale.edu in the Incoming mail server (POP3) and mail.yale.edu in the
Outgoing mail server (SMTP). Replace NetID with your NetID.
6. In the Logon Information boxes, type your NetID in the User Name box.
7. Click on the More Settings... button. 8. Select the Advanced tab. Check the
box under Incoming server (POP3)
that says This server requires a secure connection (SSL). The server port will change from 110 to 995.
9. Check the box next to the text that says
Leave a copy of messages on server.
10. Check the box next to the text that says
Remove from server after... and change the value in the box to 7 days. Steps 5 & 6: Enter your personal
information.
Step 8: Connect using a secure connection.
2.6.6 OS X Mail
1. Open OS X Mail. Note: If this is your first time running Mail, a wizard will prompt you to enter your account information. Please exit the wizard.
2. After Mail has loaded, click on Mail in the menu bar, and select Preferences...
3. In the Preferences window, click on the
Accounts icon. Select Add Account.
4. Select POP as your account type. Type “Yale E-mail” in the Description box.
5. In the E-mail Address box enter your e-mail address ([email protected]). 6. Type your name in the Full Name box. 7. In the Incoming Mail Server box enter
NetID.mail.yale.edu. Replace NetID with your NetID.
8. In the User Name box enter your NetID. In the Password box enter your NetID password.
9. In the Outgoing Mail Server enter
mail.yale.edu.
10. Open the Advanced tab. Check the box next to Remove copy from server after retrieving message. Select After one week in the drop down box.
11. Check the box next to Use SSL. The port number will change from 110 to 995. 12. Click OK and then close the Preferences
window.
Step 2: Select Mail>Preferences.
Steps 4-9: Enter your personal information.
Steps 10-12: Make the changes above.
2.7 Accessing the Pantheon
2.7.1 Accessing the Pantheon in Windows
There are two ways to access your Pantheon space from a Windows computer: using a Windows Samba share and using WinSCP (an SFTP file transfer client).Using Samba
1. Click on the Start button and select Run…
2. In the Run window, enter
\\pantheon.yale.edu\NetID in the Open box and click OK.
3. In Windows 2000 and XP, a box will come up, asking for a username and password, enter
YALE\NetID as Username and your password in the Password box and click OK.
4. A window with your Pantheon space files should appear.
If you are using Windows 2000 or XP, you can map your Pantheon space so that it shows up in My Computer as a disk:
1. Open My Computer either by double-clicking on it on the Desktop (Windows 2000), or click on the Start button and select My Computer
(Windows XP).
2. Go to the menu bar and select Tools and then
Map Network Drive.
3. In the Map Network Drive window, select a drive letter from the drop-down menu, and in the Folder box enter
\\pantheon.yale.edu\NetID.
4. Click on Connect using a different user name. A box will come up, asking for a username and password, in it enter
YALE\NetID as Username and your password in the Password box and click OK.
Step 3: Enter
\\pantheon.its.yale.edu\NetID
Never work directly off of the Pantheon! First, transfer the file to your local computer, then make your changes locally. When finished, transfer the file back to your Pantheon space.
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For more information about the Pantheon, please visit
PantheonHelp at
http://pantheon.yale.edu/help
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If \\pantheon.yale.edu\NetID
doesn’t work, try
\\130.132.52.12\NetID.
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If you need temporary storage for your large files, you can save your files to Pantheon scratch space.
Note: Before you use scratch space, you should understand and agree to the scratch space policies, available at:
http://pantheon.yale.edu/help/
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For more detailed instructions about how to connect to the Pantheon, please visit PantheonHelp and click on Mounting or File Transfer in the left menu bar.
5. Uncheck the Reconnect at logon box and click the Finish button. Your Pantheon space should now be mapped to a drive letter.
Using WinSCP
You can also use WinSCP to securely FTP your files to the Pantheon:
1. Download and install WinSCP from the Soft-ware Download Site.
2. While WinSCP installs, choose to run the pro-gram in the Explorer-like interface. This will enable you to easily drag and drop your files to upload.
3. For the login information enter the following:
Host name: eli.yale.edu
Port Number: 22
User name: [your NetID]
Password: [your password]
4. Continue to login. You will be presented with the contents of your Pantheon space in a Windows Explorer-like window. You can now transfer your files to the Pantheon.
2.7.2 Accessing the Pantheon in MacOS
Mac OS X users can also connect to the Pantheon using a Samba share or Fugu, a secure file transfer client (FTP). To map your Pantheon space as a local disk using Samba, follow the steps below: Using Samba1. Click on Go in the menu bar and select
Connect to Server...
2. In the box next to Address type
smb://pantheon.its.yale.edu/NetID.
3. You will be asked to enter your domain, NetID and password. In the Domain box, enter
YALE, and NetID and password in their boxes. 4. You should now see an icon on the desktop
labeled NetID.
2.7 Pantheon
In Fugu, connect to
smb://pantheon.yale.edu/NetID
In WinSCP, login to host name:
Using Fugu
You can securely transfer files between your local computer and the Pantheon using Fugu:
1. Download and install Fugu from the Software Download Site.
2. In the Fugu window, enter eli.yale.edu in the
Connect to box, and your NetID in the User-name box. Leave the other fields blank. Click the Connect button.
4. Enter your NetID password when prompted. You should now be securely connected to your Pantheon space.
Using MacOS 9 Chooser
You can securely transfer files between your local computer and the Pantheon using Chooser:
1. Click on the in the upper-left corner, and select Chooser.
2. In the Chooser window, select the
AppleShare icon.
3. In the AppleTalk Zones box, select AM&T Student Computing.
4. In the Select a file server box, select
Pantheon. Click OK.
5. In the window that pops up enter your NetID in the Name box and your password in the password box. Click Connect.
6. In the next window that pops up, uncheck the check boxes and click OK.
7. Your Pantheon space should now mapped to an icon on the desktop labeled with your
NetID.
Step 2: Select AppleShare, AM&T Student Computing, and Pantheon.
Steps 5 & 6: Enter your NetID and password. Check the check box next to your NetID.
2.7 Pantheon
Safe computing practices are extremely important in protecting yourself from the worst: lost or corrupted data, stolen identity, and even criminal charges. This section discusses several safe computing practices, such as how to make frequent data backups, how to safeguard your computer with the latest security patches and fixes, and how to protect your NetID and password from identity theft.
3 Safe Computing Practices
3.1 Backing Up Files ... 32
3.1.1 Use a Clear File System Structure ... 32
3.1.2 Pantheon ... 32
3.1.3 Burning CDs ... 33
3.2 Viruses, Spyware, and Spam ... 34
3.2.1 Viruses ... 34
3.2.2 Spyware and Adware ... 34
3.2.3 Spam ... 35
3.3 Security... 36
3.3.1 Keeping Windows Updated ... 36
3.3.2 Keeping Your MacOS updated ... 37
3.3.3 Password Security ... 37
3.1.1 Use a Clear File System Structure
Your documents will be easier to access and backup if you name them consistently and organize them into folders. Adopt a file system structure that works well for you. The common practice of placing all documents into the My Documents folder itself or littering them onto the Desktop makes finding files and backing up data more difficult.To backup data, copy your files and documents, as well as your e-mail and any other settings or information you may need to CD’s, DVD’s, the Pantheon, or other reliable media. You should back up your documents often enough that, were your computer hard disk to fail, you would be able to re-create your work from your most recent set of backups. Student Computing recommends adopting a bimonthly backup schedule.
3.1.2 Pantheon
As a Yale student you receive file storage space on the Pantheon servers. This space is limited to 250 Megabytes (roughly the size of 68 floppies or one seventh the size of a CD) but it’s the safest place to backup your most important files. Each night, the entire Pantheon is backed up to prevent data loss. Please see section 2.7 for information on how to connect to the Pantheon.
3.1 Backing Up Files
A clear file system structure makes backing up easy.
With frequent backups of your files and documents, you can avoid losing your work to computer accidents, viruses, or hardware failure. With a good set of backups, you can go to any other computer and resume your work if you have problems with your own computer.
Do not use floppy disks to save files. Use CDs, a USB portable hard drive, DVDs, or your Pantheon space to transport your files because they are much more reliable.
3.1.3 Burning CDs
Most new computers come with CD writers and software to burn backups of your files. Burning CDs is a cheap and reliable way of making backups.
To backup your files in Windows XP:
1. Put a writeable CD (CD-R or CD-RW) in your CD-R/RW drive.
2. Double-click on the CD icon in My Computer.
3. Drag and drop your files and folders from My Documents to the CD window.
4. Finally, click Write these files to CD to create the CD.
You can also use third-party CD burning solutions, such as Ahead’s Nero 6 and Roxio’s Easy CD & DVD Creator 6. On Windows operating systems prior to Windows XP you need to use a separate CD burning program to burn data to your discs. To back up your files using MacOS X:
1. Insert a writeable CD (CD-R or CD-RW) in your CD-R/RW drive.
2. A window will pop up asking you what action to take. Choose Open Finder and give the CD a descriptive name.
3. Drag files that you would like to back up to the CD icon on the desktop.
4. To burn the CD, drag the icon to the Trash Can on the Dock. Click on the button that says Burn to burn the CD.
You can also use Roxio Toast 5 to burn CDs in MacOS X or MacOS 9.
If your computer does not have a CD writer, you can use the CD writers on the PC and Mac desktop publishing stations in the public and residential college clusters. For more information about cluster computer hardware and software, please visit
http://www.yale.edu/cluster.
Step 1: Give the CD a descriptive name.
3.1 Backing Up Files
Windows XP includes simple CD burning software.
3.2.1 Viruses
Viruses are usually short blocks of hidden executable code that replicate and modify other host computer programs. Generally, viruses also maliciously harm host computers by corrupting data, stealing information, and slowing performance. Related to viruses are Trojan horses, which open covert “backdoors” on host computers, but unlike viruses they do not usually replicate themselves. Worms are programs that spread over network connections, but they do not attach to any host programs. A worm’s main goal is to replicate itself; it may also harm the host computer.
To prevent your computer from being infected with viruses, Trojan horses, or worms, please follow the safe computing practices at the left. Please also see Section 2.6.1 to learn how to filter out potentially virus infected email.
3.2.2 Spyware and Adware
Spyware and adware are often bundled with free software and are usually installed without your knowledge. Many file-sharing programs bundle these malicious programs, including CoolWebSearch, Golden Palace Casino, Gator, webHancer, and PrecisionTime. Designed mainly to spy on users and deliver popup advertisements, spyware and adware can slowly decrease the performance of your computer. To install Spybot and Ad-Aware to combat spyware and adware, visit http://www.yale.edu/cas/faq. If you think your computer is infected with spyware or adware, scan your computer with Spybot and Ad-Aware, then contact a Computing Assistant for Running updated antivirus software and practicing safe computing habits will help you avoid many common computer problems.
3.2 Viruses, Spyware, and Spam
All students are required to install Symantec (formerly Norton) Antivirus Corporate Edition on their computers.
To prevent viruses, follow these safe computing practices:
• Install Symantec Antivirus Corporate Edition.
• Do not use file-sharing programs. These types of programs can expose your system to viruses or Trojan horses.
• Be wary of e-mails with attachments. Do not open e-mail attachments unless you expect that e-mail. Many viruses forge return and from addresses when they send themselves out. As a result, an e-mail’s actual sender may be different from that displayed.
• Do not open unknown attachments.
• Do not download programs and files from unknown sites. • Keep your operating
system patched with the latest security fixes. Please see section 3.3 for more
3.2.3 Spam
Spam is unsolicited, junk email from automated senders. While there is no perfect solution to prevent from being “spammed”, here are several steps that you can follow to help alleviate the amount of spam your e-mail account receives:
• Be cautious about distributing your primary e-mail address. If you must provide an e-e-mail address to a website or service and don’t want to use your primary e-mail address, consider creating and using a free e-mail account. Both Hotmail and Yahoo offer free e-mail accounts. • Do not click the “Remove Me” link at the bottom
of most spam emails. This link usually does not remove you from the spam e-mail list, but actually verifies that your e-mail address works. As a result, you may receive more spam.
• Be critical of emails. If an e-mail seems too good to be true, it probably is.
The Yale e-mail system can filter spam for you. To activate spam management for your e-mail account, follow the steps below.
1. Go to the E-mail Account Management Tool Login page (https://config.mail.yale.edu/) and login with your NetID and password.
2. Click the Configure link next to Spam Management.
3. Select Yes to Send tagged spam to folder...
4. Select Yes to Automatically delete 30-day-old messages...
5. Click on the Update Spam Management Configuration.
6. Logout to save your changes.
3.2 Viruses, Spyware, and Spam
The E-mail Account Management Tool Information on avoiding spam at
Yale is available at:
http://www.yale.edu/email/spam
3.3.1 Keeping Windows Updated
To run Windows Update in all versions of Windows:
1. In Internet Explorer, go to
http://windowsupdate.microsoft.com, or click on Tools in the menu bar, and select
Windows Update.
2. If this is your first time running Windows Update, a window will appear, asking if you want to Install and run ‘Windows Update V4 Control’.
3. Click on Scan for Updates in the right window pane.
4. After scanning for updates, a list of updates will appear. Click on the Review and in-stall updates link and then click the Install Now button. An End-User License Agreement (EULA) window may appear.
5. After the updates have successfully downloaded and installed, a window may prompt you to reboot your computer. Click
Yes to reboot.
Once your computer has restarted, repeat steps 1-5 until no more critical updates and service packs appear. Some updates can only be installed after previous patches have been applied
Next, you should turn on Windows Automatic Updating. Right click on My Computer on your desktop and select Properties. In the System Properties box select the Automatic Updates tab. Make sure “keep my computer up to date” is checked. Then enter your preferred updating schedule and click OK. You will now be notified by Windows when there are new security updates available for download.
3.3 Security
Step 1: Click on Tools, then Windows Update.
Step 4: A window similar to this may Step 2: A window similar to this may appear. If one appears, click Yes.
Computer users face vulnerabilities in software. By taking advantage of these, hackers can launch attacks, send spam, or host illegal software servers. Student Computing recommends staying updated with the latest software patches to avoid these exploits.
3.3.2 Keeping Your MacOS updated
Computers running MacOS 9 and X are set to automatically check for updates and will prompt you when they have updates that need to be installed. To check for operating system updates in Mac OS X:
1. Click on and select System Preferences.
2. Click on Software Update.
3. Check Automatically check for updates... if it is unchecked.
4. Click Check Now to check for software up-dates.
5. Select all updates and then click Install. 6. Reboot your computer, if prompted.
3.3.3 Password Security
All secure Yale sites require that you login using your NetID and password. It is extremely important that you keep your NetID password secret. Do not share the password with friends, family, or anyone at Yale. Sharing your password is a security violation and in direct violation of the ITS Appropriate Use Policy.
A good password should be 8 to 14 characters long and should contain numbers and both uppercase and lowercase letters. Never use a word that can be found in a dictionary. Do not use the same password for your NetID and for other online web sites and e-mail services. ITS recommends that students change their NetID passwords at least once every two months. For more password guidelines, please visit
http://www.yale.edu/its/security/Articles/Omnibus/ netidsec.html.
Steps 3 & 4: Check Automatically check for updates... Click Check Now
to update your software.
Steps 5: Select all updates and then click Install.
3.3 Security
To change your NetID password, go to:
http://www.yale.edu/password
Digital piracy has been under increased scrutiny in recent years. Using Yale’s network to download and distribute copyrighted files is illegal and violates the Undergraduate Regulations and also Yale’s Information Technology Appropriate Use Policy, to which all Yale students must agree before receiving Ethernet access.
The Motion Picture Association of America (MPAA) and the Recording Industry Association of America (RIAA) and individual entertainment industry companies (as well as agents working on their behalf) monitor users who download and distribute their materials illegally and then notify Internet service providers (Yale, in the case of campus network infringements) of the breaches. Besides serious legal ramifications for copyright violators, illegal activities may result in suspension and revocation of Yale network access.
There are alternatives to illegal file-sharing. Some examples include Nullsoft, the maker of Winamp, which has an mp3 streaming technology called Shoutcast. Windows Media Player, RealPlayer, and Netscape Radio also provide its users access to many streaming music channels. In addition, Yale has negotiated with Cflix to offer legal alternatives to students for viewing movies and listening to music.
Apple offers iTunes to both MacOS X and Windows users to listen to Internet radio stations and also to buy and to download songs from the iTunes store at 99 cents per music download. There are also a number of online music stores directed mainly toward Windows users, similar to Apple’s music store. Real Networks, for example, has acquired the Rhapsody music service. Other alternatives will likely emerge in the future as well.
3.4 Digital Piracy
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Download iTunes: http://www.itunes.com Use Rhapsody: http://www.listen.com Download Winamp http://www.winamp.comListen to Shoutcast radio:
http://www.shoutcast.com
File-sharing software allows users to share their files with others on the Internet. Although file-sharing and peer-to-peer technologies are not themselves illegal, these technologies are most often used by people who are not licensed to distribute copyrighted material.
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Yale’s Information Technology Appropriate Use Policy: http://www.yale.edu/its/policy.
All students are required to adhere to this policy.
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For information regarding Cflix and Ctrax, please go to
http://media.cflix.com/yale and
http://media.cflix.com/ctrax
Appendix A: Startup Kit
When you arrive on campus you will receive a Startup Kit on CD-ROM. This kit will automate many of the initial tasks you would need to perform before connecting to the Yale network. Note: The Startup Kit is only for Windows XP/2000 computers.
To open the Startup Kit, insert the CD into your CD-ROM drive; the Startup Kit will auto-run. (If the tool does not start automatically, navigate to your CD-ROM drive and open the menu.html file.) The tool may initially begin to patch your computer against security flaws. During the patching, you will be asked to provide information regarding your computer and how you wish to maintain it:
Administrator Password
The tool will ask you to create and enter an Administrator password. Setting a strong Administrator password will secure your computer against hacking. Your password should be a combination of letters, numbers, and characters that is greater than 6 characters long and is unrecognizable to anyone but you. (Do not use names, dates, personal information, dictionary words, or other known character strings.) Verify your Administrator password by retyping it, pause to memorize it well, and then choose Set Password to move to the next step.
Symantec Antivirus Installation
Next the Startup Kit will check your computer for an updated version of Symantec An-tivirus. If you do not have Symantec Antivirus or do not have the latest version, you will be prompted to install the program. This is an important step in protecting your computer against malicious viruses.
Windows Automatic Updating
You will next be asked to turn on Windows Automatic Updating and select what time your computer checks for updates. Microsoft often releases important security and compatibility updates for its Windows software; this step will make sure that your com-puter is ready to download the updates as soon as they are issued.
When the Startup Kit finishes, please reboot your computer to immediately ef-fect the changes. After it restarts, your computer is ready to be registered at
http://www.yale.edu/netreg. For more information, see Section 2.4 Network Card Registration.
Appendix B: Network Settings
E-mail or return address Generally, [email protected](verify this by viewing your listing at http://www.yale.edu/phonebook)
Mail user name NetID
Mail server type POP3 or IMAP
(When using a stand-alone e-mail client other than Eudora, use SSL for receiving incoming mail. See section 2.6 for more information)
Incoming mail server NetID.mail.yale.edu Outgoing mail (SMTP)
server mail.yale.edu (works only on the Yale network) Off-Campus proxy http://copy.its.edu:8080
News (NNTP) server news.yale.edu
(works only on the Yale network) LDAP server directory.yale.edu
Search Base: o=yale.edu
Ph host: directory.yale.edu
Network time (NTP) server clock.yale.edu
Note: If you would like to access Yale network resources while off-campus, please go to
http://www.yale.edu/ras/vpninfo.htmfor information about using a Virtual Private Network (VPN).
Please use these network settings to configure your email client, newsgroups, and other networking software.
Appendix C: Computing Assistants
The 2004-2005 Computing Assistants are listed below. If you have a computer problem, you can request assistance at the Yale Computing Assistant webpage:http://www.yale.edu/cas
Berkeley Branford Calhoun Davenport
Daniel Carillo Adam Bray George Burkhard Sang Hoon Lee
Spencer Fry Max Neuvians Erin Pettigrew Chaitanya Mehra
Micah Herron Arafat Razzaque Sarah Price Jonathan Schwarz
Jacob Jou Christopher Riti
Vladimir Vladimirov Kinde Wubneh Jamie Yoo
David Tian Emmett Shear
Phillippa Thomson
Ezra Stiles Jonathan Edwards Morse Pierson
Yaron Guez Jolie Chow George Kalogeropoulos Dylan Davey
Aatif Iqbal Rebecca Diamond Gabriel Llerandi Marin Helper
Faizah Mohamed Anuar Daniel Holevoet Yaw Mante Thomas Lehman
Mathew Perlick James Piepmeier Reed Mauser Ashish Vatsal Ryan Wickre NiiAmah Stephens Jeff Thompson John Velker Philip Yotov Matt Suberlak Vicente Undurragaperl Charles Yawson
Saybrook Silliman Timothy Dwight Trumbull
Vladimir Barash Christopher Ashley Joseph Bono Joanna Balme
Benjamin Felt Mahesh Balakrishnan Cleve Doty Joanna Lim
Robert Lalka Craig Berman Brian Galipeau Melina Perkins
Shauna’h Martin Nathan Herrero James Pirruccello Jan Rettel
Gaurav Sajjanhar Philip Taff Liang Wang Kari Rittenbach
Anthony Xu
Old Campus 264/276 Prospect Hall of Graduate Studies Helen Hadley Hall William Barley Yigit Bozkurt Benjamin Collier Adam Dunlop-Farkas Max Engel Nicholas Evans William Garneau Jeb Remus John Starks Casey Street Anjan Sundaram Shellie Weisfield Di Wu
Anthony DiFranco David Moore
Hrvoje Ostric
Farooq Naseer Xiaoning Qian
Quick Reference
Students are encouraged to contact their college Computing Assistants for help with any computer problems. The best way to contact Computing Assistants with an initial request for help is to fill out the form located at http://www.yale.edu/cas. A Computing Assistant will respond within 48 hours. More information about what service can be expected of a Computing Assistant is available on the Computing Assistant web page.
Public Computing Cluster Phone Numbers
Connecticut Hall Computer Cluster
(Old Campus, Connecticut Hall, Basement) 432-7486 Cross Campus Library Computer Cluster
(130 Wall Street, Lower Level) 432-1225 Dunham Computer Cluster
(10 Hillhouse Avenue, Rooms 107 and 120) 432-4323
Useful ITS Websites
Academic Media and Technology http://www.yale.edu/amt Computing Assistants http://www.yale.edu/cas Cluster Support Services http://www.yale.edu/cluster Data Network Operations (includes wireless network information) http://www.yale.edu/its/dno E-mail and Network Services http://www.yale.edu/email Information Technology Services Policies http://www.yale.edu/its/policy Information Security http://www.yale.edu/its/security Information Technology Services http://www.yale.edu/its
PantheonHelp http://pantheon.yale.edu/help Software Download http://www.yale.edu/software Student Computing http://www.yale.edu/sc Telecommunications http://www.yale.edu/telecom User Accounts http://www.yale.edu/acct Web E-mail https://www.mail.yale.edu
Other Useful Websites
Student Financial and Administrative Services http://www.yale.edu/sfas Yale Dining Services http://www.yale.edu/dining YaleInfo (Yale Portal) http://www.yale.edu/yaleinfo Yale University Library http://www.library.yale.edu
