TRAVEL
BOOKLET
VACATION WITH
PEACE OF MIND
USER’S GUIDE
YOUR NEW CAR
Contents
This booklet contains answers to all the questions
you may have about your vehicle, from pick-up to
drop-off.
Renault Eurodrive Team
04 Picking up your car
06 Insurance / roadside assistance 08 Contract modifications 10 Returning your car 12 Pick-up and return centers 14 Checklist
EDITORIAL
Thank you for choosing Renault Eurodrive for your stay in Europe.
At Renault, we have always believed that cars should be suited to everyone’s life style and everyone’s expectations. This ambition is reflected in our quest for mobility that is sustainable and environmentally friendly, and for safety and quality that can be accessed by the masses.
These traveling instructions contain comprehensive information on how to use Renault Eurodrive. The information contained in the booklet is also available online at
www.renaultusa.com.
Our team is dedicated to ensure that you are a satisfied customer. Do not hesitate to send your suggestions and complaints to
qualite.eurodrive@renault.com or sales@renaultusa.com.
We wish you a pleasant stay in Europe at the wheel of your Renault or your Dacia and thank you again for choosing Renault Eurodrive.
CAUTION!
n The regulations, highway codes and
procedures in the event of an accident or damage may differ from one country to another. You are responsible for your travel in Europe. Therefore, remember to check the specific regulations that apply in each country.
n Traffic violations will be sent directly to
contract holder’s home address and he/she will be responsible for the
PICKING UP YOUR CAR
BEFORE YOU GET THERE
To ensure you don’t forget anything, we have one other piece of advice: refer to the “What to do before you leave for Europe” checklist, on page 14.
WHEN YOU GET THERE
Please remember that, in order to get your vehicle delivered in time, your delivery center must have your
flight or train* number and arrival time.
If you do not have a flight/train* number then you must contact your delivery center for an appointment
at least 3 business days before the scheduled delivery date.
PICK-UP PROCEDURE
Please present:
n your passport (or identity card),
n a copy of your Renault Eurodrive contract.
Your spouse, domestic partner and selected family members (provided that they are eligible to take part in the program) may also pick up the car, using an authorized proxy form.
Your domestic partner must, in addition to this authorization document, present a certificate proving your partnership or a sworn statement of partnership with your signature.
You will be presented with several items: n vehicle registration,
n a European accident report standard form with instructions, n an insurance certificate,
n an insurance assistance booklet, n two keys (or cards) for the vehicle,
n a safety kit (reflective vest + and warning triangle).
FUEL INFORMATION
Corresponding fuel terminology
ENGINE FUEL NAME AT PUMP
Gasoline Super unleaded Sans plomb SP 95 / SP 98 Unleaded / Gasoline/petrol Gasolina sin plomo 95 Gasolina sin plomo 98 Diesel (DCI) Diesel Diesel / Gazole / Gas-oil
IMPORTANT
For safety reasons, the cars are delivered with just enough fuel necessary to reach the nearest gas station (usually about one gallon, approx. 50km). Therefore, the gas warning light might be «on» at the
CAUTION!
These items are to be returned with your vehicle. You will be billed for any missing items.
CAUTION!
The fuel type to be used with your vehicle is marked inside the fuel cap: “GO” means diesel, “ES” means gasoline/petrol. Eurodrive is not responsible for any cost related to you running out of fuel.
IMPORTANT
IMPORTANT
Drivers must be at least 18 years old and have a driver’s license valid for use in the country or countries they intend to visit.
Right before or during your trip if your flight, train* or arrival time changes, please contact your pick-up center as early as possible so that they can prepare for your new arrival schedule. For all other changes please contact us by email at sales@renaultusa.com or call (888) 532-1221 during our regular business hours.
Always refer to the information about your pick-up center in the “Pick-up and drop-off centers” sections on pages 12-13, or the detailed information sheet that was sent to you at the time of the booking. You can also download a PDF copy of the Delivery Center Details from the Info Center by visiting www.RenaultUSA.com
The delivery center representative will wait for you for 30 minutes after the agreed walk-in time and for 1 hour after your flight/train* arrival time.
CLAIMS
To benefit from your insurance and assistance coverage you must always report the incident: n either with an accident report if a third party is
involved (check the insurance policy number of the third party and make sure he/she signs the document),
n or a declaration made within 24 hours (giving a detailed explanation of the incident circumstances, including the vehicle registration number, date, location, and damage noted on the vehicle).
Cases of vandalism or theft, must be reported to the police. Without this police report the insurance company will not pay any indemnity. The same applies to damages or incidents affecting rental vehicles provided to you as a replacement if your Eurodrive car is unusable.
WHAT TO DO IN CASE OF
BREAKDOWN, ACCIDENT,
FIRE, VANDALISM OR THEFT?
Procedures that must be followed: - BREAKDOWN 1 + 6
- ACCIDENT 1 + 2 + 4 + 5 + 6
- OTHER 1 + 3 + 4 + 5 + 6 1 Call (24/7) : ✆+33 (0)1 84 95 96 97 2 Carefully fill out both sides of the European
accident report.
3 Report the incident to the police.
4 Fax your European accident report to
+33 (0)1 76 89 00 47 or call
✆+33 (0)1 76 84 96 96
5 Send the originals to the following address:
GRAS SAVOYE AUTO TSA 74255
77283 AVON CEDEX
6 If the vehicle is left in a Renault or Dacia garage, always leave the registration documents inside the vehicle.
n If your Renault Eurodrive vehicle needs to be temporarily replaced by a regular car rental, please be aware of the following:
- You will be required to present a credit card for the imprint, this procedure is standard with car rentals.
- Do not accept additional insurance coverage that may be offered by the car rental agent.
- Please return your rental at one of the rental company locations with a full tank of gas. DO NOT return this vehicle to a Renault Eurodrive center.
YOUR REPLACEMENT VEHICLE
CAUTION!If the administrative documents are lost or stolen (e.g. registration documents), you must report the incident to the local police and contact the Renault Eurodrive office in Paris on +33 (0)1 76 84 96 96.
INSURANCE / ROADSIDE ASSISTANCE
DRIVE WITH PEACE OF MIND
YOUR RENAULT OR YOUR DACIA IS PROTECTED: n by the manufacturer’s warranty in case of breakdown n by the the zero-deductible multi-risk insurance included in your Renault Eurodrive contract in case of accident, theft, attempted theft, fire, vandalism, broken windows, flat tires, lost keys or wrong fill-up
YOUR VEHICLE IS COVERED IN 42 EUROPEAN COUNTRIES
Andorra, Austria, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Republic of Macedonia, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican.
EXCLUSIONS
n The Eurodrive contract does not cover impound costs, lack of fuel, mechanical incidents caused by vehicle misuse, mechanical incidents caused by towing, snow tires and chains. Neither does it cover fines or parking tickets, telephone, restaurant/bar, fuel or toll expenses, vehicle servicing costs, or expenses that the beneficiary was expected to pay as part of the planned stay in the place of the incident (e.g. accommodation), or in cases of force majeure (strikes, riots or “acts of god”, etc.).
n The contract does not cover events resulting from participation in sport competitions, bets and matches. n In the event of theft, compensation is payable only for
stolen items mentioned in the police report, and only on presentation of the original invoices or receipts*. No compensation is payable for expenditure incurred in replacing identity documents as well as for roof boxes and bags left on the roof or any items inside such containers.
* Limitations apply. See the Renault Eurodrive general terms and conditions for more details.
USEFUL INFO
n You are no longer insured after the expiration date of your insurance certificate, and if you drive in a country not mentioned in the list above.
n Never leave the registration documents and the spare keys in a parked vehicle. Exclusive from Renault Eurodrive
ROADSIDE ASSISTANCE TO ENSURE YOUR PEACE OF MIND
In the event of a breakdown or accident, you are covered by a comprehensive insurance policy with no “deductible”, and assisted 24/7, even in case of flat tires, loss of keys or putting the wrong fuel in the tank. Just call+ 33 (0)1 84 95 96 97
if you need help.
CAUTION!
Remember Renault Eurodrive insurance and assistance does not cover Albania, Belarus, Kosovo, Moldavia, Russia, Ukraine, and the Turkish part of Cyprus.
VERY IMPORTANT!
Should any of the incidents described above occur, you MUST call Renault Assistance at +33 (0)1 84 95 96 97 BEFORE taking any action. Even if you are at a Renault repair shop, Renault Assistance must be notified first. Renault Assistance will make the final determination on what is and what is not reimbursable.
Dialing Instructions:
When you are in the same country dial (0) without international code. When calling from outside of the country first dial the international call prefix (e.g. 00), which varies by country and to be checked locally, then the country code (e.g. 33) , then the phone number without the (0).
For example: Local call from France to France dial: 0 1 84 95 96 97 CAUTION!
As soon as a dashboard warning light turns ON, it is essential to immediately stop the vehicle and contact the assistance department.
Add fun to your stay in Europe with our Eurodrive First advantage program.
Eurodrive First offers you a package of benefits and discounts from providers that symbolize the unique French “Art of Living” and will add the finishing touches to your stay, satisfying you whether you are a single traveler, a family or a group.
You can access these offers as soon as you have signed up for your Eurodrive contract, and from wherever you are, by using a dedicated Internet portal.
OUR FIRST CLASS PARTNERS
You benefit from exclusive offers available from our partners indicated below: n To delight your taste buds
- The great Brasserie Flo restaurants
n To satisfy your hunger for leisure activities and your thirst for culture - Bateaux Parisiens - Paradis Latin - Musée Grévin - France Miniature n Family entertainment - Parc Astérix - La Mer de sable
n For fans of splendid 18 hole courses
- Golfy: the biggest golf chain in France, with courses in five European countries
n For an optical brand with a reputation for quality - Vision Plus
CONTRACT MODIFICATIONS
YOUR EURODRIVE FIRST PROGRAM
EXTENDING YOUR CONTRACT
You may extend the length of your contract following the delivery of your vehicle, within the limits of the expiration date of the vehicle’s registration certificate. To do so, contact Renault Eurodrive Monday to Friday from 9 am to 4 pm, excluding public holidays:
n from France : ✆ 01 76 84 99 00 01 76 89 07 93
n from outside of France : ✆ +33 1 76 84 99 00 +33 1 76 89 07 93
You will be asked to supply the following information:
n the registration number of your vehicle or your Renault Eurodrive contract number,
n the number and expiration date of your credit card (the only authorized method of payment), n the date you want to extend the contract to,
n an address, an e-mail address or fax number so we can send you a new insurance certificate.
EXTENSION COSTS IN 2015
34€ PER DAY FOR RENAULT MODELS 24€ PER DAY FOR DACIA MODELS CAUTION!If you haven’t extended your contract with Renault Eurodrive, use of the vehicle becomes illegal after the date of the original contract.
In addition, the customer and their passengers are no longer insured. The driver will be liable for any damages caused to the vehicle and / or to third parties.
IMPORTANT
Extension fees must be paid by credit card.
CHANGING YOUR CONTRACT
Within 30 days of the pickup date If feasable the following changes may be charged $500:
- vehicle change - pick-up location change - name/contract holder change Cancellation fee: $750
TO LEARN MORE AND TAKE ADVANTAGE OF THESE OFFERS
Log on to your dedicated client account at www.eurodrivefirst.com
Your login ID is your contract number, and your password is your surname (as given on the order form).
www.renaultusa.com
VACATION WITH
PEACE OF MIND
More than 30 days before the pickup date You can change your Renault Eurodrive contract at no cost up to 30 days before the scheduled pickup date.
RETURNING YOUR CAR
DROP-OFF PROCEDURES
Customers are required to call their return center at least 3 business days before the scheduled drop-off date.
All the information you need will be supplied during this call. You will be expected no later than 30 minutes after the arranged time.
If you need to change the drop-off time:
Let your return center know as soon as possible about any change in drop-off times, so that your local attendant can reschedule your drop-off.
If you need to change the drop-off location:
To return your car at a different center from the one initially selected, contact the center of your choice no later than 3 business days before your return date to make an appointment (see details of the centers on pages 12 to 13). There is no need to notify your intial center regarding the change. When returning your car outside of France at a different location than stated on the contract, additional fees will apply.
If you need to return your vehicle early:
n The first 21 days are never refundable.
n A deductible of 10 days will be applied to the number of unused days for which you may claim a refund. n Please contact your agent for more details.
Please make sure to remove personal belongings and trash from the vehicle upon return. Excessive staining and dirt may be subject to an 80€ cleaning fee.
ITEMS TO BE RETURNED
n the vehicle,
n both of the vehicle’s keys or cards, n the registration documents,
n the warranty booklet and the driver’s handbook, n the safety kit (reflective jackets and warning triangle), n the fully completed European accident report, if you have
had an accident,
n the SD card for the GPS, if so equipped n the remote controls, if any.
CAUTION!
If you need to extend your lease or you return your vehicle late an extension fee will be charged, (see page 8) for more details. When returning your vehicle please make sure you take all your personal belongings as Renault won’t be responsible for any items left behind.
IMPORTANT
Always refer to the “Pick-up and drop-off centers” section of this booklet (pages 12 and 13) for contact details about each center.
IMPORTANT
n You will be billed for any missing items.
n You will be charged fees for not returning the vehicle to a Renault Eurodrive center.
London Amsterdam UNITED-KINGDOM ITALY Switzerland PORTUGAL FRANCE GERMANY Brest Madrid Vigo Porto Santiago de Compostela Barcelona Rome Montpellier Marseille Nice Avignon Milan Geneva Toulouse Biarritz Bordeaux Lyon Nantes Zurich Munich Saint-Louis Paris Strasbourg Frankfurt Brussels Calais BELGIUM NETHERLANDS
PICK-UP AND
RETURN CENTERS
This chapter contains a list of our pick-up and dropoff centers in France and Europe, plus their contact details where you will need to make an appointment before picking up or dropping off your vehicle.
Dialing Instructions:
When you are in the same country dial (0) without international code. When calling from outside of the country first dial the international call prefix (e.g. 00), which varies by country and to be checked locally, then the country code (e.g. 33) , then the phone number without the (0).
For example:
Local call from France to France dial: 0 1 48 62 37 53
International call from Italy to France dial: 00 33 1 48 62 37 53
Amsterdam +31 (0)20 890 38 46 Avignon +33 (0)4 26 07 74 54 Barcelona +34 93 184 56 71 Biarritz +33 (0)5 24 62 06 62 Bordeaux +33 (0)6 74 78 65 08 Brest +33 (0)6 63 05 88 79 Brussels +32 (0)2 721 05 92 +32 (0)2 800 09 73 +32 (0)2 800 09 74 Calais +33 (0)6 07 32 15 43 Frankfurt +49 (0)69 257 385 652 Geneva +33 (0)6 84 97 25 47 Lisbon +351 21 846 27 97 London +44 (0)20 881 996 91 Lyon +33 (0)4 72 48 42 02 Madrid +34 91 329 29 11 +34 91 329 27 10 Marseille +33 (0)4 42 14 31 49 Milan +39 0240 708 236 Montpellier +33 (0)6 08 02 26 11 +33 (0)6 81 08 81 14 Munich +49 (0)69 33 29 62 46 Nantes +33 (0)2 40 75 73 51 Nice +33 (0)4 93 21 59 26 Paris 16e +33 (0)1 40 71 72 40 Paris Orly +33 (0)1 49 75 13 50 Paris-CDG +33 (0)1 48 62 37 53 Porto +351 22 996 64 27 Rome +39 0 665 001 456 Santiago-de-Compostela +34 981 58 64 44 (saturday) +34 608 98 17 49 St-Louis +33 (0)3 89 89 70 00 Strasbourg +33 (0)3 88 49 11 07 Toulouse +33 (0)5 40 80 43 12 Vigo +34 98 625 10 88 Zurich +41 (0)43 500 42 04 NOTES IN FRANCE
• Bordeaux / Mérignac airport • Brest / Guipavas airport • Calais / Harbor
• Lyon / Saint Exupéry TGV train station • Lyon / Saint Exupéry airport • Marseille / Marseille Provence
airport
• Montpellier / Montpellier Méditerranée airport • Nantes / Airport • Nantes / TGV train station • Nice / Nice-Côte d’Azur airport • Paris 16e / City center • Paris Orly / Airport • Paris-CDG / Airport
• Saint-Louis – Bâle-Mulhouse / Airport
• Saint-Louis – Bâle-Mulhouse / City
• Strasbourg / Entzheim airport • Toulouse / Blagnac airport
IN EUROPE
• Amsterdam / Schiphol airport • Amsterdam / TGV train station • Barcelona / Airport • Brussels / Zaventem airport • Frankfurt / Mörfelden airport • Geneva / Cointrin airport • Lisbon / Airport • London / Heathrow airport • Madrid / Barajas airport • Milan / Linate airport • Milan / Malpensa airport • Milan / City
• Munich / F.J. Strauss airport • Porto / Sa Carneiro airport • Rome / Fiumicino airport • Santiago de Compostela / Airport • Santiago de Compostela / City • Vigo / City
• Zurich / Kloten airport
REMINDER!
- For pick-ups: if you do not provide a flight/train* number or a walk-in time, then you must make an appointment with your center no later than 3 business days before the agreed pick-up date**.
- We will wait for you up to 30 minutes beyond the agreed “walk-in” time and up to one hour after your flight or train arrival time. - For drop-offs: you must make an appointment
with your center no later than 3 business days before the agreed drop-off date.
* Where a train station pick-up is available. ** Detailed information about the operating hours at your pick-up or drop off location is available in the corresponding location sheet.
Inform your delivery center of your flight or train* number.
If you do not have a flight/train* number, make an appointment with your delivery center (at least three business days before the pick-up date shown on your order form).
Carefully read the “User’s Guide” in this travel booklet (pp. 4-11), which provides all the necessary information, from pick-up to drop-off. Bring a copy of your Renault Eurodrive contract.
Bring this travel booklet.
Bring authorization document where applicable (see p. 5).
Before you leave for Europe:
Make sure you have not left any personal belongings in the vehicle. Return:
both of the vehicle’s keys or cards, the registration documents,
the warranty booklet and the driver’s handbook, the safety kit (reflective jackets and red triangle), the SD card for the GPS, if so equipped
the GPS remote control, if any
the fully completed European accident report, if you have had an accident.
When you drop off your vehicle:
CHECKLIST
14
DRIVE WITH
PEACE OF MIND
THANK YOU FOR LEASING YOUR NEW RENAULT
OR DACIA VEHICLE WITH
RENAULT USA
www.renaultusa.com
* Where a train station pick-up is available.TRAVEL BOOKLET
VACATION WITH PEACE OF MIND
