travel
and tourism
assistancea
travel
and tourism
industry products
assistance
travel
and tourism
assistanceDiscover
MAPFRE ASSISTANCE
Your life. Our world
A dedication to serving people worldwideis the philosophy on which MAPFRE ASSISTANCE’s operational approach is based. We have been working with our partners in the travel and tourism industry for more than 25 years, helping them boost their turnover, profile and profits. We offer our partners innovative products and services to
achieve a better quality of life for both them and their clients. That is our world. Rafael Senén
Chairman Leader in travel insurance and assistance programmes for the travel and tourism industry Affiliate Member of the World Tourism Organization (WTO)
ITIJ 2005 Award for Best Assistance Company and ITIJ 2011 and 2013 Award for Best Travel Insurance Company Own network of agents and support
for travel agencies worldwide Industry leading online sales platform Complete, simple integration within your company
a
5 4
travel and tourism
assistance
More than 25 years working
with
companies in the travel
and tourism industry
Our figures speak for themselves: a portfolio of more than
26 million clients.
Focused on providing a first-rate, effective and approachable service; offering travellers complete protection in the name of our partners, allowing them to stand out from the competition, increase their client loyalty and generate additional revenue.
We develop new tailored and turnkey products to increase the profits of our partners and travel agency networks.
We guarantee the utmost flexibility in price quotations and implementation of the agreed programmes, motivating sales teams and supporting our partners in the implementation of marketing campaigns.
We provide a flexible offering, 100% aligned with the needs and profile of each traveller: whether they are on holiday or on business. From health cover and roadside assistance, to other additional services, we offer complete peace of mind for every trip.
We can market our assistance and travel insurance
programmes under our own brand or by offering products integrated within our partners’ brands.
We are also experts in the online marketing of travel
insurance, allowing us to offer our partners the best solution to develop their online channel.
a
Why choose
MAPFRE ASSISTANCE
?
Increase the revenue and profits of your business.
MAPFRE ASSISTANCE deals only with Win-Win situations, offering you exceptional new business lines providing additional income streams.
Partnership with a leading company in the sector.
Endorsed by honours including ITIJ 2005 Award for Best Assistance Company, and ITIJ 2011 and 2013 Award for Best Travel Insurance Company. Affiliate Member of the World Tourism Organization (WTO).
Specialists in assistance, transfer or repatriation of travellers and their companions, along with care for their luggage and vehicle. We offer multilingual
assistance platforms and specialist travel administration centres worldwide.
Our own network of medical centres and agreements with the world’s leading clinics.
Continuous, complete and immediate support.
From consultancy and training to business analysis and proposals enabling us to provide the best business plan for each sales channel.
a
9 8
travel and tourism
assistance
Product lines
for your company
At MAPFRE ASSISTANCE we focus and adapt our assistance and travel insurance programmes in accordance with the needs of the travel and tourism industry, offering value to every type of company in the industry, in turn improving the quality and profile of their traveller service offering.
Solutions which complement their offering by either being automatically included within a partner’s range or providing them with an additional sales opportunity, the aim being to provide complete protection at all times for travellers, their companions and their luggage whilst on the move.
We are highly experienced in working with partners from across the industry including:
Your road. Our world Your travel. Our world
Tour Operators Travel Agents
Event, Trade Fair Conference and Convention Organisers Concesionarios Oficiales Transport Companies Rent-A-Car Companies Online Companies Hotels
Customer Relation System/ Global Distribution System
a
Your
travel.
Our world
Now you can offer your customers additional peace of mind and
reassurance: they will be able to enjoy travelling with your company
anywhere in the world free of worry, with the guarantee and support
of the experts in travel insurance and assistance.
With the finest international assistance network and a
multilingual user service platform. Alongside our own network of doctors, clinics and nursing services, we hold agreements with the world’s leading medical centres.
Insurance and services which can be marketed under our SEGURVIAJE/ TRAVELPROTECT brand or in our partner’s name.
Solutions 100% aligned
with your needs and the profile of each traveller: those
travelling to Schengen countries, students, holidaymakers and business travellers.
We provide our clients with complaints and claims administration covering a huge range of issues: overbooking, on-board catering service, treatment by staff, etc.
We cooperate in crisis
management in the event of accidents: providing logistics, transport accommodation, medical care, etc.
Insurance and Travel Assistance: tailored protection for travellers and their companions for any destination or type of travel. Cover is tailored to the needs of our partners and their clients: from medical assistance covering the possible costs associated with expensive medical treatment which may arise during travel, to travel cancellation insurance and lost luggage insurance, as well as roadside assistance.
Medical Centres: quality healthcare service 24 hours a day, 365 days a year, operated by MAPFRE ASSISTANCE for both foreign and local patients, with the latest facilities and multilingual medical staff.
Transfers and Repatriation: covering the cost of return travel in the event of an accident, illness or death.
Services
Your travel. Our world
In addition to the range of products developed for the travel and tourism industry, we also offer:
Specific products and services for airlines:
services that can be fully integrated into your portfolio, adapted to meet the needs of passengers, on the one hand, and employees and crew members on the other.
We also offer the airline sector extra revenue through sales of additional checked-in luggage insurance, along with cost savings of more than 25% thanks to our Lost&Found service to handle incidents of lost luggage.
a
13 12
travel and tourism
assistance
Your
road.
Our world
By working with us you will be able to offer your customers the very
best assistance, including when they are travelling by road.
MAPFRE ASSISTANCE is the first company worldwide to automate the entire roadside assistance process. The whole process is monitored via GPS with incident management indicators providing reports direct to the client
company’s systems.
In addition to traditional channels, drivers can also activate a request for assistance automatically via the MAiassist smartphone application.
Shorter response times. More satisfied travellers.
MAPFRE ASSISTANCE optimises the provision of services for travellers on the road: response times are 60% shorter on average, while travellers are kept informed at all times.
Roadside Assistance: covers the assistance needs of travellers and their vehicles should an incident or problem arise, such as an accident or breakdown, which prevents them from continuing their trip.
Replacement Vehicle: replacement vehicle available for as long as the repair to the client’s vehicle takes.
Services
what is more,
we offer additional
personal assistance, health and home
assistance services
to improve your customers’ quality of life,
extending the relationship and dealings you have with them after
they return from their travels.
Improve your brand image and the loyalty of each customer.
We offer solutions in the name of your company, resolving problems and providing services which make you stand out from your competitors.
Concierge Services: personal assistance when preparing or
route-planning a trip, coordination of special events, packages and gifts, information on leisure opportunities technological assistance and other specialist services.
Legal Advice: access to the finest resources to protect a traveller’s legal rights at a much lower cost than market rates.
Mediphone 24: telephone service offering your clients medical advice and guidance 24 hours a day, 365 days a year.
Value for your company,
guaranteeing contact with your clients before and after they travel, with services provided 24 hours a day, 365 days a year.
a
Teleassistance: home service providing immediate assistance in situations of anxiety, crisis or loneliness suffered by dependent or disabled people.
Medical Centres: quality healthcare service 24 hours a day, 365 days a year, with the most modern facilities and multilingual medical staff.
Home Assistance: service provided 24 hours a day, 365 days a year for the promptest possible repair of emergency situations at home while your clients are travelling.
Funeral Assistance: cover for travellers and their direct relatives for the required procedures and costs for a burial or cremation service.
We also custom design other types of assistance programmes which may be of interest to our partners’ customers.
Carretera de Pozuelo nº 52
28222 Majadahonda Madrid - Spain
internationalsalesdepartment@mapfre.com
All industrial and intellectual property rights are owned by the MAPFRE Group. Any unauthorised use will be prosecuted in accordance with the applicable law.
mapfre-asistencia.com
facebook.com /mapfre.assistance twitter.com
/MapfreAsist youtube.com/MAPFREASISTENCIAvcr linkedin.com/company /mapfre.assistance
ITIJ 2005 Award for Best Assistance
Company
ITIJ 2011 Award for Best Travel Insurance Company
ITIJ 2013 Award for Best Travel Insurance Company Affiliate Member
of the World Tourism Organization
