• No results found

Program Guide for Repair Facilities

N/A
N/A
Protected

Academic year: 2021

Share "Program Guide for Repair Facilities"

Copied!
26
0
0

Loading.... (view fulltext now)

Full text

(1)

Make a positive impact on your community!

Visit Recycled Rides on the Web at: www.autobodycouncil.org

June 2013, 2013 Version 20130627

Recycled Rides

®

is a

community service

project sponsored by:

(2)

National Auto Body Council (NABC) Mission Statement:

Identify, develop, and implement community based initiatives that promote a posi-tive image of your business and our industry.

Recycled Rides Mission Statement

Recycled Rides® is a nationwide community service project whereby members of the National Auto Body Council (NABC) repair and donate recycled vehicles to families and service organiza-tions in need, in their own communities. A “green” program highlighting vehicle and parts recy-cling, Recycled Rides recruits collision repairers, insurers, paint suppliers, parts vendors and

others, to contribute in their own, yet synergistic ways to mobilize those in need. For more information about the National Auto Body Council visit us on the Web at:

www.autobodycouncil.org

Disclaimer

Any reference to legal or accounting matters made in this booklet is there to provide notice for areas where the reader should consult with their attorney or CPA.

THE NABC IS NOT PROVIDING NOR ATTEMPTING TO PROVIDE LEGAL, ACCOUNTING, OR TAX ADVICE.

(3)

TABLE OF CONTENTS

FREQUENTLY ASKED QUESTIONS ... 5

What is the NABC Recycled Rides program? ... 5

What captured the NABC’s interest and desire to direct this program? ... 5

Who does the program benefit? ... 6

Why Participate? ... 6

What does NABC provide? ... 6

What are the liability issues? ... 7

How are taxes and accounting managed? ... 7

How much time does it take? ... 7

STEP I: ENERGIZE YOUR EMPLOYEES ... 8

Involve and inspire your staff for participation ... 8

STEP II: SELECT THE VEHICLE ... 9

Special (and Very Important) Note: ... 9

Where do I find an adequate vehicle? ... 9

How do I select a vehicle? ... 10

Will I incur huge expenses? (This is usually not the case) ... 10

What about the title and transfer?... 11

STEP III: CHARITY/RECIPIENT SELECTION ... 11

Ideas for Choosing a Charity ... 11

Establish Responsibilities and Expectations ... 12

Recipient Criteria ... 12

Recipient’s Legal Obligations and Liabilities ... 13

STEP IV: SOLICIT VENDOR PARTICIPATION AND DONATIONS ... 13

Who should I consider approaching for donations? ... 13

(4)

4

STEP VI: REPAIRING THE VEHICLE ... 15

Tips to ensure your vehicle is repaired correctly and on time ... 15

STEP VII: PROMOTING YOUR RIDE-AWAY DAY EVENT ... 16

How do I promote the event? ... 16

STEP VIII: VEHICLE PREPARATION FOR DELIVERY ... 17

STEP IX: RR RIDE-AWAY DAY: SHOP AND EMPLOYEE PREPARATION ... 18

A. Make yourself a checklist: ... 18

B. Make sure your employees know what to do and when to do it. ... 18

STEP X: POST-EVENT ACTIVITIES ... 19

A. Post RR Ride-Away Day Meeting ... 19

B. Follow-Up with Contributors ... 19

C. Follow-Up with Charity/Recipient ... 20

D. Follow Up with the NABC Recycled Rides Committee ... 20

Other Essential Information ... 21

Contacts ... 21

RECYCLED RIDES PROJECT STEP-BY STEP CHECKLIST ... 22

Step I: Energize Your Employees ... 22

Step II: Select the Vehicle ... 22

Step III: Charity/Recipient Selection ... 22

Step IV: Solicit Vendor Participation and Donations ... 23

Step V: Organize and Track Donations ... 23

Step VI: Repairing the Vehicle ... 23

Step VII: Promoting RR Ride-Away Day ... 23

Step VIII: Prepare the Vehicle for Delivery ... 24

Step IX: RR Ride-Away Day: Shop and Employee Preparation ... 24

POST-RECYCLED RIDES RIDE-AWAY DAYCHECKLIST ... 25

(5)

FREQUENTLY ASKED QUESTIONS

What is the NABC Recycled Rides program?

Recycled Rides® is a national community service project whereby members of the

National Auto Body Council (NABC) repair and donate recycled vehicles to families and service organizations in need, in their own communities. A “green” program highlighting vehicle and parts recycling, Recycled Rides recruits collision repairers, insurers, paint suppliers, parts ven-dors and others, to contribute in their own, yet synergistic ways to mobilize those in need. Our goal is to donate these vehicles throughout the country. Our official “Ride-Away Day” is the Monday immediately preceding Thanksgiving, but in keeping with our goal of ”mobilizing those in need,” you may select your own Ride-Away Day if you prefer.

What captured the NABC’s interest and desire to direct this program?

The organization knew it could impact communities and had done so with its involvement in the Kansas City Habitat for Humanity project, Camp Make-A-Dream, the children’s camp for cancer patients in Montana, and the impact we had on our Gulf Coast brethren with Katrina Relief. After assessing past successes, we knew we needed to create a program that could serve local communities and be replicated in cities and towns across the country. An initiative where the collision repair industry could provide refurbished vehicles to people with hardships seemed to be a perfect fit. Thus, the concept of Recycled Rides was born.

We were aware of a similar local vehicle donation program operating in Illinois through the ef-forts of a past winner of the NABC’s PRIDE Award. To accomplish our mission, we captured our experience from past programs and tailored a straightforward plan designed for maximum im-pact in local communities.

We knew the need was great and confirmed that with our research. One study completed by the Ways to Work program indicates that having a car or a dependable transportation can in-crease household income by as much as 41 percent and can improve quality of life up to 89 percent.

Recycled Rides was launched in 2007. That first pilot year we gifted three vehicles. The pro-gram grew steadily, and we have now gifted hundreds of vehicles to families and service organ-izations in need across the country through our members.

(6)

6

Who does the program benefit?

The program benefits, among others:

• Low income families

• Military families and organizations in need • Victims of domestic violence

• Service organizations in need • People with medical needs • Victims of natural disasters

Why Participate?

1. It’s the right thing to do!

This is a way for your business and your employees to give back to the community that you work and/or live in. It promotes the collision repair industry locally and nationally. It also gives your employees a chance to feel they have made a positive impact in their community as part of a nationwide project (team building).

2. It’s uplifting!

Previous participants in Recycled Rides report personal satisfaction and positive feedback from their staff after participating in a project that helped people in their own community. It makes us all feel good!

3. It’s goodwill marketing!

This event can attract positive attention to your facility, if desired. Press release templates come with your package and can be sent to local media, city dignitaries, local clubs, mem-bers of city commerce, and associations.

What does NABC provide?

• This program guide with guidance and tools • Document templates

• Assistance for locating not-for-profit organizations, if necessary • Assistance in locating a donor vehicle (although none is guaranteed) • Press release templates to promote the project

• A Recycled Rides kit can be ordered for a fee which contains a green ribbon/bow for the

vehicle and a banner for the shop to be used on Recycled Rides Ride-Away Day. The kit can be order through the National Auto Body Council office at 888-667-7433 x 125.

(7)

What are the liability issues?

As a participant, you will find a sample Release of Liability form on the participant Web site. We recommend you review this document with your attorney and edit it as necessary to ensure it is suitable for your shop’s circumstances. Have the vehicle recipient sign this release or your edit-ed version, acknowledit-edging the recipient is accepting the vehicle “as-is”.

How are taxes and accounting managed?

• When working with a non-profit organization, the majority of expenses you incur are tax

deductible.

• Vendors and other businesses in your community may gladly donate to the project,

making it possible to incur very little out-of-pocket expense.

• Donations accepted for the project should be made in the name of the charitable

organ-ization with which you are working, not to your collision repair center.

• Keep track of all donations received.

• Track any expenses you incur such as parts, materials or labor.

• Consult with your accountant to ensure you are tracking the project as they would like

you to.

How much time does it take?

• The entire process can take several (three to six) months.

• The first time you conduct a Recycled Rides project it will take more time to work

through the learning process.

• You will learn how to search for a vehicle, collect vendor donations, select your charity,

and more. The easiest part is repairing the car.

• The promotional aspect of this project takes time. Work with your charity on this aspect.

Delegate key responsibilities to your staff and share the workload.

Please note: You will find two checklists at the end of this manual—one for each step involved in the project leading up to RR Ride-Away Day event and a second shorter one for what occurs after, referred to as the Post Event Checklist. These checklists will assist you in making sure that each critical event is carried out by the appropriate party. Read the material in this book first to help you develop your pro-gram. Then, when the time comes, use the checklist to help you keep track of nec-essary tasks and keep the project on schedule. We recommend that you keep the full lists posted and use the NABC e-newsletters as further assistance for knowing what needs to be going on during a specific timeframe in the program.

(8)

8

STEP I: ENERGIZE YOUR EMPLOYEES

Involve and inspire your staff for participation

1. Shop Talk

• Present the idea to your employees.

• Let them have some input, as it’s their program, too.

• Make sure they understand that the shop is participating, and that individual

participa-tion is opparticipa-tional (it’s up to them to donate their time).

• Make it clear that there will be no repercussions if someone chooses not to participate. • Clarify that money and hard goods are tax deductible, but labor is not.

• Clarify times when employees may work on the Recycled Rides vehicle. • Make it easy for the technicians to participate.

• Keep track of your volunteers and recognize their participation—post a volunteer sign-up

sheet in a common gathering area.

• Clearly communicate deadlines associated with each volunteer’s area of responsibility.

2. Delegate Responsibilities

To help manage project responsibilities, you should elect and/or delegate to other persons with-in your organization. Determwith-ine who will be with-in charge of:

• Selecting a charity • Labor resources • Parts donations • Media contacts

• Organizing the Recycled Rides Ride-Away Day event

If you try to do all or most of the tasks alone, it may turn out to be an overwhelming experi-ence for you.

(9)

STEP II: SELECT THE VEHICLE

Special (and Very Important) Note:

We must emphasize the importance of two points regarding the donated vehicle before moving forward.

1. You must know the condition of the vehicle’s title.

Is it a “salvage” title or a “clear” title? As soon as your donated vehicle is identified, contact Reggie Arsenault from Charity Cars, at [email protected]. Criteria to title a vehicle will vary from state to state. We encourage the use of 1-800-Charity Cars to assist you by calling 631-680-5694. A Charity Car staff member will be assigned to coordinate DMV post-repair in-spections and navigate through the title process for you.

2. The vehicle should be registered to Charity Cars, Inc., not to your shop or the re-cipient. Title transfer to Charity Cars, Inc. should take place prior to the start of any repair. Once repairs are completed the vehicle can then be registered in the recipient’s name.

Where do I find an adequate vehicle?

The following is a list of the ways previous participants acquired vehicles to refurbish:

• Insurance total loss vehicles (several major insurers have indicated they will assist us in

this endeavor— contact the NABC at 888-667-7433 x 125 or

[email protected] if you need help with asking an insurer for a

dona-tion)

• Collision repair customers/community members/private individuals • Abandoned vehicles on your own lot

• Salvage yards

• Car rental companies • Tow yards

• Outright purchase

The best option for acquiring a vehicle is to select a damaged vehicle that enters your shop as a total loss. This way you have some familiarity with the vehicle and knowledge of its title docu-ments. The vehicle should be donated directly to Charity Cars, Inc. As the repairer you will not be able to provide a tax-deductible receipt. That must come from Charity Cars, Inc.

(10)

10

How do I select a vehicle?

Select a family type vehicle such as a minivan, mid-sized SUV or family-size sedan. These are highly regarded by families. The following criteria will assist you in selection of the vehicle:

• Automatic transmission (preferred) • Optimally, no more than 5–10 years old • Not to exceed $15,000.00 in value

• If the value of the vehicle exceeds $15,000 it is recommended the vehicle be donated to

a charitable organization rather an individual or family.

• Vehicle mileage less than 100,000

• No engine damage (unless you are capable of repairing the engine or have a mechanical

shop that is also donating labor)

• No deployed airbags (unless you have a vendor that will donate new ones) • Clear title (rebuild titles are okay)

• Valid title acquired by the charity (never start the repair without one) • No salvage title (preferred not necessary)

• Recovered thefts make ideal vehicles

• Inspect the vehicle carefully before you select it for the program. Other shops have

started working on a vehicle before conducting a thorough inspection and have ended up spending more time and money than they anticipated.

Will I incur huge expenses? (This is usually not the case)

• If you do pay for a vehicle and/or any parts, save your receipts as they may be tax

de-ductible.

• Charity Cars, Inc. will provide you with a receipt for tax-filing purposes.

• To further offset out-of-pocket costs, seek donations for parts and necessary materials

from your vendors and local part suppliers. (Major paint companies and parts vendors have indicated their willingness to participate. Check with the NABC if you need assis-tance in this area.)

(11)

What about the title and transfer?

1. Check with your state/province for legalities regarding title transfer before you start any work on a vehicle:

• Make sure the VIN on the title/paperwork matches the vehicle. • Verify that the title is properly signed over to Charity Cars, Inc.

2. Charity Cars, Inc. will be responsible for assisting the recipient in transferring the title. 3. It is important to ensure that the title transfer be started immediately upon identifying the

vehicle. The title of the damaged vehicle should be transferred directly to Charity Cars, Inc., not to the shop or the recipient.

4. We suggest that the recipient pay the title transfer fees, sales tax and registration fees. This way they have something invested in the gift and can prove they have the financial means to support routine maintenance. Do what you think feels right and what is agreeable to you and your charity.

STEP III: CHARITY/RECIPIENT SELECTION

Select a charity that is eager to participate in the program and will handle all of the criteria in-volving recipient selection. This is very important. While the intent of this program is to provide transportation to families in need, some shops have decided to donate the vehicle to local social service agencies which provide much needed services to the poor. While somewhat different from the stated mission, this type of donation is no less important than giving the vehicle direct-ly to a famidirect-ly. Each shop will choose its own charity and make its own decision as to how best to serve its community. It is strongly recommended to choose a 501(c)(3) charity. This will en-sure proper tax deduction benefit.

Ideas for Choosing a Charity

• Family Promise (132 affiliates)

• Veterans organizations such as Disabled American Veterans (DAV) • Big Brothers or Big Sisters

• Local social service agencies or organizations (Meals-On-Wheels, etc.) • Head Start or other job training programs

(12)

12

Establish Responsibilities and Expectations

1. The Charity:

• Identifies recipient and ensures they meet criteria.

• Arranges for the recipient to be at the RR Ride-Away Day event (notifies employer, etc.). • Is responsible for communications to media outlets (if desired by your facility). Most

charities have good local media connections. Ensure they understand and agree to this requirement.

• Assists in co-managing and participating in the RR Ride-Away Day event.

You may choose to meet the intended recipient prior to completing the project. Please discuss this with the charity if you wish to do so.

2. The Shop:

• Ensures that charity recipient responsibilities/criteria are understood and met. • Assists the charity with communications to selected media outlets (if desired). • Solicits donations.

• Ensures the title paperwork trail is being followed. • Co-manages the RR Ride-Away Day event.

• Repairs the vehicle.

Recipient Criteria

While choosing the recipient should be left to the charity for a variety of reasons, it is prudent they keep the following criteria in mind. At a minimum the recipient should:

• Have a valid driver’s license • Have proof of income/employment • Have a safe driving record

• Be financially challenged

• Be able to insure and maintain the vehicle • Not currently own a good working vehicle

(13)

Recipient’s Legal Obligations and Liabilities

The recipient or the charitable organization will be responsible for the following:

• Title transfer fees, emission fees, etc. (unless otherwise arranged)

• Paying the sales tax as calculated by your state/province (check with your local

Depart-ment of Motor Vehicles for tax exemptions as some states/provinces have provisions for vehicles given/received as a gift)

• Insurance coverage (unless you assisted in obtaining insurance coverage)

Please remember that the recipient is legally required to obtain and continue in-surance coverage.

STEP IV: SOLICIT VENDOR PARTICIPATION AND DONATIONS

Who should I consider approaching for donations?

The following is a list of potential donations that might be needed. We also list several addition-al donations you may want to solicit for the event and recipient:

• Replacement parts • Paint and materials • Towing services

• Sublet mechanical and alignment services • Tire donations

• Additional donation possibilities:

o Food and refreshments (for the Ride-Away Day event) o Pre-paid fuel cards

o Auto insurance policy o Oil change certificates

o Parts stores/vendor gift cards o Mechanical repair gift cards

o Car seats (one for each of the recipient’s eligible children, appropriate for the

(14)

14

How do I approach potential donors?

1. Person to Person

Your excitement over the program is contagious and the value of the program is bound to tug at the heartstrings of anyone you solicit at a face-to-face meeting.

2. Leveraging Friendships and Business Relationships

Pick up the phone and call vendors and other community members with whom you already have an established personal or business relationship.

3. Electronically

This is the fastest, easiest and least personal of the three approaches, but is perfectly ac-ceptable.

Note: Some vendors require a written request for donations and most will want a receipt from the charity for tax purposes.

STEP V: ORGANIZE AND TRACK DONATIONS

Keep meticulous records of all donations. These records are invaluable when the time comes to send out RR Ride-Away Day event invitations and thank-you letters. Information you should document includes:

• Those who donate labor • Cash donations

(15)

STEP VI: REPAIRING THE VEHICLE

Tips to ensure your vehicle is repaired correctly and on time

1. Start the process early

• Ensure your technicians have sufficient time to repair the vehicle on a volunteer basis. • Allow time to get the necessary parts donated.

2. Communicate effectively

• Communicate all deadlines clearly to your technicians so they can plan ahead. • Praise and thank employees who donate their time.

• Ask for input and creativity from technicians and staff.

3. Promote quality control

• Test-drive the vehicle several times if necessary. • Make sure all dash lights are in working order, etc.

• Have an emissions inspection conducted, if mandated in your area.

• Use a pre-delivery checklist, if developed for your standard customer’s vehicle repairs.

Note: The National Auto Body Council (NABC) believes that collision repairers participating in the Recycled Rides program should exercise their professional judgment in determining the method of repair along with the type of parts and materials to be used in the repair of the vehi-cle they will be gifting. As such, NABC does not have a position on or requirement regarding the types of parts and/or materials to be utilized. However, it is to be expected that the quality of any Recycled Rides repair would match or exceed that of the current repair standards being ex-ercised in the participant’s own facility and would be the same as that expected in a vehicle uti-lized by their own family.

4. Take pictures:

• Before and after pictures (high quality digital)

• Shots of key stages of the repair, such as when the vehicle is first received, when the

vehicle is in paint, and at vehicle completion

• Make sure your staff is in the photos!

• Get photos of the recipient and their family at the vehicle (ask first) • Make a collage poster after the event and hang it in your facility

(16)

16

STEP VII: PROMOTING YOUR RIDE-AWAY DAY EVENT

How do I promote the event?

• Nationally: NABC will provide coverage in trade publications and national media

out-lets.

• Locally: NABC recommends a four-stage approach to publicizing the event through the

media. On the Web site are four sample press releases designed to be distributed:

o Once the charity has been chosen;

o about a month later, noting vendor contributions; o the day before the RR Ride-Away Day event; and

o immediately after the RR Ride-Away Day event. Have the charity release these to

the media and call to follow up with media outlets.

• Make sure all parties who made donations are invited to the event.

• Here are some suggested outlets to approach depending on the extent of media

atten-tion you desire:

o Newspapers o TV stations o Radio stations

o Community publications (chamber of commerce, etc.) o Local industry publications

(17)

STEP VIII: VEHICLE PREPARATION FOR DELIVERY

While this is a voluntary donation program, you and your shop should take pride in the quality of your work in the same way you would for your regular customers. The image of your shop and the collision repair industry as a whole is reflected in every vehicle donated. Quality control is imperative. The job your shop does will make an impression on the recipient, their family, other contributors, the charity, members of the media, etc. In addition, it will initiate a trickle-down effect in your community. Always put your best foot forward. Remember to:

Detail the vehicle

Fill the gas tank

Check all lamps

Check all fluids and the battery

Align and rotate the tires

Make sure the emissions/mechanical inspection is up-to-date (if required)

Test drive the vehicle

Make sure there is a spare key and that the vehicle’s key(s) are on the Recycled Rides’ key chains

Ensure that the charity has scheduled an appointment at the DMV, if necessary

Place the green “Recycled Rides” bow on the vehicle hood prior to the event

Make sure that other donated gifts (if applicable) are wrapped appropriately and are placed inside the vehicle (optional)
(18)

18

STEP IX: RR RIDE-AWAY DAY: SHOP AND EMPLOYEE

PREPARATION

REMEMBER: You don’t get a second chance to make a great first impression.

A. Make yourself a checklist:

1. Ensure the front office is clean 2. Clean the production area:

• Sweep the floors • Empty the trash cans • Put all parts away

• Remove pictures/posters that some may find to be in questionable taste • Turn technicians’ radios off

• Clean and fully equip the restrooms

• Hang the NABC “Recycled Rides” banner in a clearly visible place

3. Secure enough chairs for your guests and make sure there is enough room for them in your giveaway area.

4. Clear and clean up the grounds of the shop, including:

• Cutting the grass and removing weeds • Cleaning the parking lot

• Emptying ashtrays outside of the building

B. Make sure your employees know what to do and when to do it.

1. Employee activities can include:

• Greeting guests • Unveiling the car • Taking pictures

• Cleaning up afterwards

2. Make sure all employees are in clean uniforms/professional attire. 3. Employees should be gracious hosts/hostesses.

NOTE: Employee involvement in the RR Ride-Away Day event is a great motivator. Acknowledge the technicians at the event. Their pride and ownership of this project could pay long-term dividends to your shop beyond the charitable project itself.

(19)

STEP X: POST-EVENT ACTIVITIES

Congratulations! You have successfully become a member of an elite group of shops in the nation! Now that the event is behind you, all that is left is a little follow-up. Sched-ule a follow-up meeting with your key people and the charity representative within two weeks, and discuss the results. Please take notes at this meeting so you can share your experiences with the NABC. NABC will take this information and, when applicable, use it to continually improve the Recycled Rides Program.

A. Post RR Ride-Away Day Meeting

Questions to ask:

• Was the car completed in a timely manner or was it rushed?

• Was media representation present? If not, what can be done to encourage better media

coverage next time?

• Did the charity meet your expectations?

• Was your recipient a truly deserving individual? If not, what can be done to increase

awareness of the program and attract more qualified candidates?

• What would you change about the car, event, charity recipient, or any other aspect of

the program for next time?

• Where should you find your next car?

B. Follow-Up with Contributors

• Send thank-you cards to everyone that contributed including vendors and those who

donated to the project. A thank-you phone call or e-mail is also acceptable.

(20)

20

C. Follow-Up with Charity/Recipient

1. The Charity:

• Contact the charity (if they were unable to attend) to thank them and ask if they were

satisfied with how the event was handled.

• Ask if they would be willing to work with you again next year to identify a recipient.

2. The Recipient:

• Contact the recipient to make sure the vehicle is operating well. • Offer to make corrections/adjustments within a limited time frame.

• Don’t give the recipient an open invitation for repairs—you may find yourself conducting

routine maintenance for which they should be responsible.

D. Follow Up with the NABC Recycled Rides Committee

Any information you can provide NABC will be used to improve the program and this program guide. Please provide feedback so the industry at large can benefit from the positive effects of the Recycled Rides program. A few weeks after the RR Ride-Away Day event, the NABC Recy-cled Rides committee will schedule post project conference calls with groups of shops.

Additionally, NABC would appreciate receiving copies of all print and video media coverage and a list of local media that picked up your press announcements and attended the RR Ride-Away Day event. Also send on any letters of appreciation from vendors, recipients and charities. This information enables NABC to evaluate the success of the program and the industry image build-ing effect of Recycled Rides.

(21)

Other Essential Information

Contacts

If you have questions or are in need of assistance from the National Auto Body Council contact: NABC Administration Office:

Mary Annen Phone: 888-667-7433 x 125 E-mail: [email protected]

Title Processing: Reggie Arsenault

Phone: 800-242-7489 x 8124 E-Mail: [email protected]

Regarding your package of materials or “kit”, contact National Auto Body Council Office: Mary Annen at 888-667-7433 x 125 to order a kit. The kit includes the Recycled Rides Ride-Away Day banner, large green bow for the car and key chains for the program. Please contact the office three weeks prior to your event to allow for shipping and handling.

Click here for an application for Recycled Rides and to order a kit.

Disclaimer

Any reference to legal or accounting matters made in this booklet is there to provide notice for areas where the reader should consult with an attorney or CPA. THE NABC IS NOT

(22)

22

RECYCLED RIDES PROJECT STEP-BY STEP CHECKLIST

Step I: Energize Your Employees

Talk to employees, get their feedback and make sure they understand what is going to be occurring during the project and how it will affect them.

Post a volunteer sign-up sheet.

Delegate responsibilities; assign appropriate staff to be in charge of key tasks.

Step II: Select the Vehicle

Locate a vehicle either from an outside source or within your own shop.

Make sure it meets the vehicle selection criteria.

Thoroughly inspect the vehicle, before commencing to work on it.

Arrange for title and transfer with Charity Cars, Inc.

Step III: Charity/Recipient Selection

Select a charity.

Discuss the program with the charity and establish mutual responsibilities and expectations.

Review with the charity the establish criteria for potential recipients.

Distribute to the media the first of four press releases announcing that a charity has been selected.

Identify a recipient.

Meet with the intended recipient (optional).

Make sure the recipient knows his or her legal obligations or liabilities, including obtaining and continuing insurance coverage.
(23)

Step IV: Solicit Vendor Participation and Donations

Create a list of companies/individuals that you will solicit to help you in this project.

Contact them and finalize what they will be contributing.

Distribute to the media the second of four press releases announcing participating ven-dors/individuals and what they are contributing.

Step V: Organize and Track Donations

Record all donations.

Step VI: Repairing the Vehicle

Schedule the vehicle to be repaired into your workflow.

Communicate the guidelines for the repair to those technicians that will be working on it.

Perform a quality control check on the vehicle after the repair is complete.

Take pictures of the vehicle as it progresses through reconstruction so you have a visual document of what has been accomplished.

Step VII: Promoting RR Ride-Away Day

Select the local media outlets through which you wish to promote the event (this in addition to the four stage press release program).

Invite local politicians and leadership to the Ride-Away Day event.

Decide what kind of promotional activity you are going to engage in.

Initiate promotional activity.
(24)

24

Step VIII: Prepare the Vehicle for Delivery

Contact Charity Cars, Inc. and provide them with the vehicle recipient’s information.

Detail the vehicle.

Fill the gas tank.

Check all lamps.

Check all fluids.

Align and rotate the tires.

Complete insurance paperwork (if any).

Ensure that the charity has directed the recipient to Charity Cars (if they hold the title).

Make sure the emissions/mechanical inspection is up to date (if required).

Test-drive the vehicle.

Place the green “Recycled Rides” bow on the vehicle prior to the event.

Make sure other donated gifts, if applicable, are wrapped appropriately and placed in the vehicle (optional).

Make sure there is a spare key and that the vehicle’s key(s) are on a key ring.

Have the liability release and media release forms signed by recipient.

Step IX: RR Ride-Away Day: Shop and Employee Preparation

Distribute to the media the third of four press releases announcing that RR RideAway Day is imminent.

Clean the front office.

Clean the production area.

Clean the shop grounds.

Secure enough chairs for guests in the giveaway area.
(25)

POST-RECYCLED RIDES RIDE-AWAY DAYCHECKLIST

Distribute to the media the fourth of four press releases announcing that the RR Ride-Away Day is complete and was a great success.

Hold a post-event meeting and review how the day went and what can be improved next time.

Send thank-you cards (with photos, if possible) to all vendors/individuals who helped make the event happen.

Follow up with the charity.

Follow up with the recipient.
(26)

26

Gifting Information Form

In order to properly recognize the organizations and individuals that participated and/or donated to your project at the Ride-Away Day event, please enter all information including the company, contact name, and e-mail address/phone number below. This list can also be used by the media.

Repair Facility:

Charity:

Your Staff and Technicans:

Vehicle Donor:

Parts Vendors:

Paint Vendors:

Other Donors (please specify):

References

Related documents

Ask the repair shop to explain — and make sure you understand — why it recommends service beyond the recommended schedule.... Protecting Your Auto

CARSTAR offers collision repair financing for your auto body being so direct can have two vehicle repaired after an auto accident you pay later.. How many Start our Car

Knowledge of auto mechanics; auto test equipment; safety practices associated with repair of vehicles &/or equipment. Skill in operating hand & power tools related to

Body Repair Tools; Books & Repair Manuals; Diagnostic Tools; 2015 Ford Contour SVT V6 2015 Ford Contour Auto Repair Manual - ChiltonDIY - Our 2015 Ford Contour repair

Vehicle maintenance log book: maintenance record book, auto service and repair journal for cars, trucks, motorcycles and other vehicles with vehicle information tracking [mccarthy,

Download this repair manual which is just similar to the manuals which are used Service Manual Software 1998 - 2003 Daewoo Matiz Repair Service Manual.. Manuals - Carquest

Year Insurance Company Premium Date of Loss Total Paid + Reserve Status?. Auto Repair and Service

AURETR3036 Service and repair electronically controlled suspension systems AURETR3043 Service and repair electronic body management systems AURETR3044 Service and