© 2010, Arizona Public Service Page 1 Center for Process Excellence
Grassroots Approach to
Continuous Improvement
Implementation
Carla Howard
Kirk J. Gould
March 9, 2010
9:15 AM – 10:15 AM
APS Presentation Objectives
Objectives:
Implementing Lean through a “grassroots” effort.
Free/Low Cost Resources
© 2010, Arizona Public Service Page 3 Center for Process Excellence
CPE Team
CPE Team
Randy Sorensen – Manager Scott Archibald
Kirk Gould
Christine Dicken Steve Freeman
Kathy Perry Carla Howard
© 2010, Arizona Public Service Page 4 Center for Process Excellence
Grass Roots Concepts
What Grass Roots is Not:
► Disregarding of Executives
► An externally enforced timeline for implementation
► An excuse for failure
► A “forced march”
► An avoidance of “pain points”
► An “ivory tower” approach
► A “flavor of the month”
► Done everywhere at once
© 2010, Arizona Public Service Page 5 Center for Process Excellence
Grass Roots Concepts
What Grass Roots Is :
► Built one person at a time, more and more all the time
► A “hands on” approach
► Proven with “real world” examples than expanded
► An appreciation for small improvements
► A way to get the strongest employee engagement
► An easy win for management who can “Ride the Wave”
► Independent of whims
► A lower budget approach
► A slower approach
► A stronger approach
Grass Roots Concepts
Foundation for Grass Roots:
► Core Team Creation with Visionary Leadership - CPE
► Business Process Management Methodology with Certification
► Enterprise Modeling Tool – Casewise™ Corporate Modeler with Mentoring and Standards
► Enterprise Application Integration (EAI) Tool and Team - TIBCO™
► Other Process Groups within the Company
► Internal Information Systems Process Group
► A Roadmap
► Sponsorship
© 2010, Arizona Public Service Page 7 Center for Process Excellence
Grass Roots Concepts
Quotes:
► “Whatever stops you…
stops you.”
– Christine Dicken, CPE
► “You can do more with no budget…
than you can with a small budget.”
– Kirk Gould, CPE ► “The treadmill…
always wins.”
– Randy Sorensen, CPE ► “Just because this is not a “Top Down” strategy…
doesn’t mean we don’t have Executive Support.”
– Carla Howard, CPE
© 2010, Arizona Public Service Page 8 Center for Process Excellence
Lean Supports APS
™
Strategic Framework
Value Streams Voice of the Customer Eliminate Waste Value Added Respect for People Improve Efficiency Cut Costs Operational Excellence
© 2010, Arizona Public Service Page 9 Center for Process Excellence
5S
Value
Add
SMED
Tying Action to Strategic Framework
Inventory
Reduction
Lean
Yellow Belt
Training
►
140+ participated in one day training from Arizona MEP
Lean Six Sigma
Green Belt
Certification
►
Green Belt skills – simple projects, Honeywell events
►29 completed ASU Lean Six Sigma certification in 2009
Lean Six Sigma Black Belt Certification
►
Black Belt skills – complex, strategic projects
►
7 from CPE completed Black Belt certification from ASU starting
in December 2009
►
World class Lean Six Sigma teachers
Mentor
- Find at least one!
© 2010, Arizona Public Service Page 11 Center for Process Excellence
Financial Analysis Tool Input
© 2010, Arizona Public Service Page 12 Center for Process Excellence
© 2010, Arizona Public Service Page 13 Center for Process Excellence
Free / Low Cost Resources
Benchmarking
►Luminant Power
Collaboration
►Honeywell
►Avnet
►ASU
Professional Organization Membership
►
ASQ
►ABPMP
►
Greater Phoenix BPM Consortium
►CAM-I
►
Toastmasters
Speak at Conferences
Boomerang Credibility
External Speaking Engagements
► Optimize™ 2006 Paris, IIR™ Boston, Shared Insights™ Australia, BPM Institute™ Chicago and San Francisco, ASQ™ Phoenix, Others…
External Awards
► Edison Award™
► Optimize™ 2006 Paris – Best Presentation
External Certifications
► CBPP®, ASU Lean / Six Sigma Black Belt
External Organizational Leadership
► Greater Phoenix BPM Consortium
► Phoenix Chapter ABPMP™
External Publications
© 2010, Arizona Public Service Page 15 Center for Process Excellence
Dominos
Kirk asks Lois if he can help at BPM Conference
Lisa Hershman talks with Carla at ASQ meeting Randy meets Lisa Hershman at CAM-I Bruce Williams introduces CPE to Natalie Sayer Christine Meets Bruce Williams -2006 Dean Creed attends Boston Presentation Christine requested to present in Australia - 2006 Kirk invited to present at Boston BPM Conference Kirk requests Christine to present at BPM Conference Christine Meets Roger Burlton -2006
APS invited to join CAM-I by Dean Creed - 2006
Kirk speaks at BPM Institute Conferences - 2007
Kirk starts Local BPM Consortium - 2008
Troy invites Air Force Colonels to Lean Training Natalie Introduces Kirk to Troy Lillemon - 2009 Mary attends Root
Cause class -2004
Kirk meets Jim Godfrey at BPM Consortium Jim Godfrey provides Lean training to APS
Christine and Kirk meet Paul Harmon - 2006 Kirk attends
Casewise class on Mary’s place
Carla meets and joins CPE - 2008 Kirk meets CPE
Kirk joins CPE
Tony meets Kirk at Consortium
Tony asks Kirk to join ABPMP -2008 Randy has Kirk invite Paul Harmon to speak Kirk meets Chad
Vincent at ASQ Conference - 2009
Kirk and Chad write ASQ Article -2009
Carla and Kirk speak at ASQ Conference - 2010 Kirk speaks at
Optimize 2006 in Paris
© 2010, Arizona Public Service Page 16 Center for Process Excellence
