SECTION A : CUSTOMER DETAILS

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Orbital Satcom Corp ∙ 18851 N.E. 29th_{Ave., Suite 700 ∙ Aventura ∙ FL 33180 ∙ U.S.A.} [email protected] ∙ www.orbitalsatcom.com

AIRTIME SERVICE AGREEMENT

Instructions for completing this Airtime Service Agreement

CUSTOMERS RESIDING IN THE US

Complete Section A:

Customer Details

Review Section B:

Billing Information

Complete Section D:

General Terms & Conditions

Complete Section E:

Airtime Options

CUSTOMERS RESIDING OUTSIDE THE US

Complete Section A:

Customer Details

Review Section C:

Billing Information

Review Section C:

Security Deposit Terms & Conditions

Complete Section D:

General Terms & Conditions

Complete Section E:

Airtime Options

If you are completing a printed version of this agreement, please scan and email to:

[email protected]

If you are completing an electronic version of this agreement, please sign electronically and click on

‘

Submit Signature

’

SECTION A : CUSTOMER DETAILS

Title:

First Name:

Last Name:

Company Name (if applicable):

Street Address:

Town/City:

County/State:

Postcode:

Country:

Email Address:

Phone Number:

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SECTION B : BILLING INFORMATION – CUSTOMERS LOCATED IN THE UNITED STATES

We require customers located in the United States to pay monthly airtime invoices by credit card.

Your card will be charged 3-7 days after we issue your monthly airtime invoice to allow you time to

review your invoice and contact us with any queries relating to it.

To ensure that we take your credit card details in a secure manner, please click on the link below to

enable us to verify your card securely. The link will request a small payment from your card ($1 or

equivalent in your local currency) which will be credited against your first monthly airtime invoice.

Important:

*

Please ensure you choose the ‘Credit Card (Authorize.net)’ option when making payment as we are

not able to take repeat payments for your monthly airtime invoices through PayPal.

*

Please ensure the address provided in the billing address section matches the billing address on your

credit or debit card statement. Your payment will be declined if the address provided at checkout

does not match your card's billing address.

*

Please do not send us credit card details by email or voicemail. Information sent via these methods

will be destroyed.

*

Please return to complete this contract after you have completed the credit card transaction.

Please click on this link to proceed:

https://www.orbitalsatcom.com/osc-credit-card-verification

SECTION C : BILLING INFORMATION – CUSTOMERS LOCATED OUTSIDE THE USA

Customers residing outside the US wishing to proceed with a SIM or device activation on a

post-paid/monthly contract with Orbital Satcom Corp are required to provide a refundable security

deposit of $150 for each device activated before an activation can be processed (please see terms

below). The card details provided for your security deposit will be used to take payment for your

monthly airtime invoices. Your card will be charged 3-7 days after we issue your monthly airtime

invoice to allow you time to review your invoice and contact us with any queries relating to it.

To ensure that we take your credit card details in a secure manner, please click on the link below to

enable us to verify your card securely. The link will request a security deposit ($150 or equivalent in

your local currency) which will be returned upon termination of your Airtime Agreement. If you are

activating more than one device, please adjust the quantity in the basket accordingly.

Important:

*

Please ensure you choose the ‘Credit Card (Authorize.net)’ option when making payment as we are

not able to take repeat payments for your monthly airtime invoices through PayPal.

*

Please ensure the address provided in the billing address section matches the billing address on your

credit or debit card statement. Your payment will be declined if the address provided at checkout

does not match your card's billing address.

*

Please do not send us credit card details by email or voicemail. Information sent via these methods

will be destroyed.

*

Please return to complete this contract after you have completed the credit card transaction.

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Security Deposit Terms and Conditions – Applicable to Customers Located Outside the US

Customers residing outside the US wishing to proceed with a SIM or device activation on a post-paid/monthly contract with Orbital Satcom Corp are required to provide a security deposit of $150 per device before an activation can be processed. Following receipt of your security deposit and activation of your SIM or device, we will issue monthly airtime invoices for monthly fees and any airtime charges and charge the credit card provided in your Airtime Agreement for the amount due. Upon termination of your Airtime Agreement, we will refund your deposit minus any outstanding charges due to us. In the event of your credit card payment request being declined when we attempt to take payment for your monthly invoice, we will send a reminder and allow you a grace period of 7 days to provide an alternative method of payment. If we fail to receive an alternative method of payment from you, we will deduct the charges due on your airtime invoice from your security deposit. We will send a second request for alternative credit card details and if no alternative method of payment is received we will deactivate your SIM or device 5 days after our second reminder. Any outstanding charges, including deactivation fees, early termination fees and any other fees relevant to your contract will be deducted from your security deposit. You will also be liable for any charges incurred over and above the security deposit provided.

Should you wish to reactivate service following this deactivation you will be liable for any reactivation fees imposed by the satellite network operator and we cannot guarantee that the plan you reactivate on will be the same one that was previously available. It is your responsibility to ensure we have an up-to-date payment method and contact details on file and we will not be held responsible for any consequences of any kind resulting from this deactivation if you have failed to provide us with an up-to-date email address and credit card information.

No deposit shall accrue interest unless required by law and all other terms and conditions stated in our Airtime Agreement remain in force following execution of this Security Deposit Agreement.

SECTION D: GENERAL TERMS AND CONDITIONS

I hereby acknowledge that I have read, understand and will be bound by all the terms and conditions shown on the following link, specifically the terms and conditions relating to post-paid airtime contracts:

http://www.orbitalsatcom.com/terms-and-conditions

I acknowledge that subscription fees will be pro-rated from the date of activation. Upon deactivation, fees will be chargeable until the last day of that month regardless of deactivation date. Example: If activation takes place on November 17th a pro-rated amount will be charged based on 13 days. If a deactivation is processed on December 18th, fees will be charged for the whole of December. All plan changes, suspensions and cancellations must be requested in writing before the 27th of the month, to allow time for processing. Instructions received after this date each month may fall into to the next month’s billing cycle.

If applicable (for customers located outside the US), I hereby acknowledge that I have read the terms of the Security Deposit Agreement and agree to my credit card being charged immediately for this returnable deposit.

I further acknowledge that I am fully authorised to sign as a responsible party and that I authorise Orbital Satcom or its representatives to access and review the information and references identified within this application, obtain my personal credit report and credit history if required and/or all other relevant information and materials that I provide for the purpose of identifying my creditworthiness. I understand that my completion of this Service Agreement does not guarantee service. I authorise Orbital Satcom to take payment for monthly invoices produced as a result of this Agreement either by Direct Debit or by credit card using the credit card details provided in this Agreement and agree to pay for all charges incurred under the terms and conditions of this Agreement. I have read this Agreement, understand and agree with all terms and conditions and indicate so by executing this Agreement below.

FULL NAME:

POSITION (IF COMPANY):

DATE:

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Orbital Satcom Corp ∙ 18851 N.E. 29th_{Ave., Suite 700 ∙ Aventura ∙ FL 33180 ∙ U.S.A.}

[email protected] ∙ www.orbitalsatcom.com

SECTION F: INFORMATION ON YOUR AIRTIME AGREEMENT

The airtime description for this Agreement is:

Inmarsat Fleet Broadband Post-Paid Airtime

This Agreement has a minimum term of:

1 – 24 months depending on option chosen below

Our billing frequency for this Agreement is:

Monthly in arrears

The cost of this Agreement is:

Variable depending on the option chosen below

We will send our regular airtime invoice to:

The email address listed in the customer details

Your SIM card number:

Your requested activation date:

YOUR MONTHLY AIRTIME AGREEMENT OPTIONS

1 MONTH MINIMUM TERM PLANS

Standard

Plan 100MB Plan 375MB Plan 750MB Plan 1.5GB Plan 5GB Plan 10GB Plan 20GB Plan 40GB Plan

Activation Fee: _FREE _{$25.00 $25.00 $25.00} _$25.00 _$25.00 _$25.00 _$25.00 _$25.00

Monthly Fee: _$450 _$920 _{$1,540 $1,760} _$2,100 _$2,500 _$3,300 _$6,190 _$9,190

Multi-Voice Fee: _$85.00 _{$85.00 $85.00 $85.00} _$85.00 _$85.00 _$85.00 _$85.00 _$85.00

Monthly

Allowance (MB): 25 100 375 750 1,536 5,120 10,240 20,480 40,960

Out of Bundle Call Charges (Per Minute)

Standard IP per MB: $27.20 $13.85 $6.16 $3.52 $2.05 $0.73 $0.49 $0.47 $0.34 Voice to Fixed: _$0.55 _$0.55 _$0.55 _$0.50 _$0.50 _$0.45 _$0.45 _$0.45 _$0.45 Voice to Mobile: $0.63 $0.62 $0.62 $0.62 $0.62 $0.61 $0.61 $0.61 $0.61 Voice to Inmarsat: $0.70 $0.70 $0.70 $0.50 $0.50 $0.45 $0.45 $0.45 $0.45 Voice to Voicemail: $0.70 $0.70 $0.70 $0.50 $0.50 $0.45 $0.45 $0.45 $0.45 SMS (all areas) $0.47 $0.47 $0.47 $0.31 $0.27 $0.19 $0.19 $0.19 $0.19 Streaming IP

Services: PLEASE SEE TABLE AT END OF SECTION F

Other MSS

Carriers/ISDN: PLEASE SEE TABLE AT END OF SECTION F

Your Required Plan:

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12 MONTH MINIMUM TERM PLANS

100MB

Plan 375MB Plan 750MB Plan 1.5GB Plan 5GB Plan 9GB Plan 20GB Plan 40GB Plan

Activation Fee: $25.00 $25.00 $25.00 $25.00 $25.00 $25.00 $25.00 $25.00

Monthly Fee: $920 $1,360 $1,560 $1,860 $2,210 $2,920 $3,810 $5,080

Multi-Voice Fee: $85.00 $85.00 $85.00 $85.00 $85.00 $85.00 $85.00 $85.00

Monthly Allowance (MB): 100 375 750 1,536 5,120 10,240 20,480 40,960

Out of Bundle Call Charges (Per Minute)

Standard IP per MB: $12.26 $5.45 $3.12 $1.82 $0.66 $0.49 $0.28 $0.20 Voice to Fixed: $0.55 $0.51 $0.47 $0.45 $0.39 $0.39 $0.39 $0.39 Voice to Mobile: $0.62 $0.62 $0.62 $0.62 $0.55 $0.55 $0.55 $0.55 Voice to Inmarsat: $0.61 $0.51 $0.47 $0.45 $0.39 $0.39 $0.39 $0.39 Voice to Voicemail: $0.61 $0.51 $0.47 $0.45 $0.39 $0.39 $0.39 $0.39 SMS (all areas): $0.39 $0.34 $0.27 $0.24 $0.16 $0.16 $0.16 $0.16

Streaming IP Services: PLEASE SEE TABLE AT END OF SECTION F

Other MSS Carriers/ISDN: PLEASE SEE TABLE AT END OF SECTION F

Your Required Plan:

24 MONTH MINIMUM TERM PLANS

150MB

Plan 500MB Plan 1GB Plan 2GB Plan 6GB Plan 10GB Plan 20GB Plan 40GB Plan

Activation Fee: FREE $25.00 $25.00 $25.00 $25.00 $25.00 $25.00 $25.00

Monthly Fee: $900 $1,450 $1,640 $1,940 $2,390 $3,090 $3,710 $4,950

Multi-Voice Fee: $85.00 $85.00 $85.00 $85.00 $85.00 $85.00 $85.00 $85.00

Monthly Allowance (MB): 150 500 1,024 2,048 6,144 10,240 20,480 40,960

Annual Fee: $10,000 $17,400 $19,700 $23,300 $28,600 $37,120 n/a n/a

Annual Allowance (MB): 1,800 6,000 12,288 24,576 73,728 122,880 n/a n/a

Out of Bundle Call Charges (Per Minute)

Standard IP per MB: $9.02 $4.36 $2.42 $1.44 $0.59 $0.47 $0.27 $0.19 Voice to Fixed: $0.54 $0.50 $0.45 $0.39 $0.39 $0.39 $0.39 $0.39 Voice to Mobile: $0.62 $0.62 $0.62 $0.54 $0.54 $0.54 $0.54 $0.54 Voice to Inmarsat: $0.59 $0.50 $0.45 $0.39 $0.39 $0.39 $0.39 $0.39 Voice to Voicemail: $0.59 $0.50 $0.45 $0.39 $0.39 $0.39 $0.39 $0.39 SMS (all areas): $0.38 $0.31 $0.26 $0.16 $0.16 $0.16 $0.16 $0.16

Streaming IP Services: PLEASE SEE TABLE AT END OF SECTION F

Other MSS Carriers/ISDN: PLEASE SEE TABLE AT END OF SECTION F

Your Required Plan (Monthly Option): Your Required Plan (Annual Option):

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STREAMING IP SERVICES PRICE PER MINUTE

8 kbps Streaming IP $0.55 16 kbps Streaming IP $1.09 24 kbps Streaming IP $1.63 32 kbps Streaming IP $4.55 64 kbps Streaming IP $6.18 128 kbps Streaming IP $18.17 256 kbps Streaming IP $36.33

OTHER MSS CARRIERS / ISDN PRICE PER MINUTE

Globalstar (voice)* $7.07

Inmarsat Aero* $4.33

Inmarsat B (voice)* $3.01

Inmarsat M (voice)* $2.57

Inmarsat mini-M / GAN / Fleet / Swift (voice)* $2.21

Iridium (voice)* $9.72

Other MSS Systems* $6.10

Thuraya (voice)* $4.41

ISDN/3.1kHz Audio/Fax $6.40

*PLEASE NOTE THESE PRICES ARE FOR FBB VOICE TO OTHER MSS DESTINATIONS. FOR FBB ISDN TO OTHER MSS DESTINATIONS PLEASE CONTACT US.

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All prices are subject to VAT for billing addresses within the EU. Upon activation, subscription fee and/or allowance will be rated for 1st month. Upon deactivation, subscription fee and/or allowance are not pro-rated. If SIM is suspended, a subscription fee will continue to be charged. No roll-over of unused data is permitted from one billing period to the next.

VESSEL INFORMATION (MUST BE COMPLETED)

Vessel Name:

Vessel Country:

Vessel Type – Please circle:

Cable Layer Civil Government Cruise or Passenger

Ship/Dredger Fishing Leisure Merchant/Military Government Offshore Oil or Gas Other (Please state below)

Vessel IMO

Vessel MMSI

Vessel Tonnage

Persons On Board:

Vessel Call Sign

Vessel Home Port:

Vessel Registry Port:

Vessel Build Year

Emergency Contact First

Name:

Emergency Contact Last

Name:

Emergency Contact

Address 1:

Emergency Contact

Address 2:

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