What are your first
thoughts when faced
What is change ?
• The concept of change management describes a structured approach to transitions in individual , teams ,
organization , and societies ,that move the target from a current state to a desired
Change is ……
Global
Constant
Inevitable
Stressful
Change Management for an
organization
For an organization , change management means defining and implementing
procedure and / or technologies to deal in the business environment and to profit
Categories of Change
Structure Technology People
Authority Work process Attitudes
Relationship Work methods Expectation Coordination Equipment Perceptions Span of control Behavior
CHANGING IS CHNAGING
Revolutionary Changes Transformational Changes Incremental Changes
500 CEOs
“Who took best advantages of changing in your industry over the past 10 years ? “
Traditional competitors Newcomers Your company ?
HOW ?
“ Executing better “ or
“Changing the rules of the game “ ?
No Company can escape the need to :
• Re – skill its people
• Re – shape its portfolio
• Re – design its processes • Re – direct its resources
Since changes is disruptive , change Management helps companies to implement projects in a way that
addresses “people” issues that will arise
Organization & People
Technology processes
Current State
Change
The change management plan should be built upon several key principals that are targeted to meet the
identified change management
The key principles driving the elements of change management are:
• Targeted commitment levels • Executive ownership
• Visible , sustained sponsorship
• Deployment / Implementation support and
monitoring
• Employee Support
Objectives of Organizational Change
Changing the behavior of
its employees
The Change Equation
(Beckhard)
Vision + Dissatisfaction X 1 st steps > Costs sss
Emotional Changing individual behavior requirements both new information and new
experience Information Information about what is happening to the company & me Experience Experience of work doing my work in new ways which reinforce the change and engages me potentially Perception My perception of the organization, its management and my own capability Behavior A shift in my behavior and attitudes + X =
Resistance is any behaviour that serves to
maintain the status quo in the face of pressure to alter that Status Quo
Individual Resistance Process
HABIT
SELF
PERCEPTION DEPENDANCE
EMOTIONAL BEHAVIOUR
We may have had misses in the past
Could We Afford any for the Future ?
So, we must change to achieve
THE FUTURE IS NOT
How to make change more easily & effectively
• Be open to what happens • Integrate the dark side
• Serenity , courage & wisdom • Getting / giving support
Change Agents
Manager
Staff Aspirants
Outside
Change Manager must know
Organization culture ,
Leadership values and act in
concert with these
“It must be considered that there is nothing more difficult to carry out, nor
more doubtful of success , nor more dangerous to handle , than to initiate a
new order of things.”
04 Step approach
Keep in mind when you want to make the change
1
stStep
– Aim for it
• Clear Vision
• Aim for a specific goal • commitment
2
ndStep – Expect Bumps
• Cost Involved when making a change • Deal with your fear of change
3
rdStep – Take good care of
yourself
• Focus on something positive • Reward yourself along the way • Find the support you can get
4
thStep – Keep track of what
you’re doing
• Keeps you focused on the reality • You can learn from your setbacks
Rate of Change
“ When the rate of change outside exceeds the rate of change inside , the end is in
People Support Change
when they…
• Relate to the vision • Expect personal gain • Give input
• Respect the leader
Model to Manage Change
What I see What I do
Self Awareness Self Management
Social Management Relationship Management
Personal
Competence Social
Self Awareness
• Ability to accurately perceive your own emotions.
• Stay aware
• Be mindful of how one responds to specific situation / people
Self Management
• Stay flexible & positively direct your behavior
• Managing your emotional reactions to all situations and people
Social Awareness
• Ability to accurately pick up on emotions of other people
• Understanding what other people are
thinking and feeling (even if you don’t feel the same way)
Relationship Management
• Management interaction effectively using awareness
of own emotion
• Ensuring clear communication
MANAGE CHANGE !!
• We have to recognize that change is not
constant but increasing at an accelerated rate.
• We must not fear change , but accept it • We must encourage others to change &
GOALS OF ORANISATIONAL CHANGES
• To get a new product / service accepted in
the market
• Increase the productivity of the people
• Increase motivation of people to achieve • Reduce staff turnover
“
Coming together is a
beginning , staying together is
progress , and working together
is success
.”Change Management Elements
Change management is made up 3 equal elements
- Change Plan
What and Why we want to change
- Deployment plan
How you will get the unit to change
- Implementation Plan
How the unit will execute
What the unit will do
MANAGING CHANGE IN STRATEGY FORMULATION
Where do we
intend to go ? When do we
plan to arrive?
Company Strengths Company Threats &
Opportunities Weaknesses
Alternative Strategies : The Selected Strategies : How the objective can be reached What should we do ?
Corporate Objectives
Changing the Face can change Nothing But Facing the Change is Everything
Don’t complain about others ;
