W
HAT
HAPPENS
WHEN YOU START
Looking to improve how employee
performance is evaluated and developed?
Here’s what’s in store when you start using
emPerform’s award-winning performance
management software…
You say YES to emPerform and we press GO!
Our goal is to get your system up-and-running as quickly and as smoothly as possible. Our proven, systematic, and structured implementation framework is dedicated to meeting your goals and allowing you to realize the maximum return on your software investment. Our methodology encompasses a step-by-step process designed to understand the unique business goals to be achieved through people.Because every organization is so unique, we don’t tell you what to do – instead, we work with you to determine what you need and then proceed with a plan that will meet those requirements.
emPerform implementations include an optimal mix
of pre-implementation analysis and project planning, on-site consultation, and post-implementation support to help you realize success.
Meet your personal emPerform Expert
You’ll be assigned a Business Solutions Consultant who will work with you to define your processes and needs and get you setup with emPerform.
Your Business Solutions Consultant will work directly with you and your team to develop a detailed project plan tailored to your exact needs and schedule.
This person is available at any time to guide you through setup, train you to use your system, answer questions and is committed to ensuring you are 100% happy and successful with emPerform.
www.employee-performance.com
This stage is dedicated to understanding your exact needs, reviewing your current and desired processes and scheduling each stage of implementation leading up to your ‘go-live’ date! This step takes place remotely and is led by your personal Business Solutions Consultant. Kick-off call to give you an overview of emPerform’s proven implementation & training processes
‘Getting Started’ documents are sent to help you prepare the data and details you’ll need for emPerform (things like organizational structure, employee information and review role assignments, goals, competencies, rating scales, and any other content you would like used in emPerform) Of course – if you would like to start from scratch we have best-practice templates to help!
Processes, content, and appraisal forms are reviewed and enhanced to suit your needs Implementation & training schedule is built to fit your calendar
Step 2 – Design
Let’s get things moving!
This stage is designed to mold emPerform and all of its wonders to your exact needs. Our experts handle most for you based on Step 1 but some is done with you so that you are trained on how to maintain and modify emPerform if you ever need to – how great is that?
emPerform is configured with your company’s branding
Employee review workflows are mapped out, evaluated, and setup in emPerform. You’ll never have to remind a manager to submit a review again!
Any technical requirements like Single Sign-on, HRIS integration takes place.
Your data and content is imported into emPerform or emPerform content is edited to suit your style. Your appraisal forms are built in emPerform – looking good!
www.employee-performance.com
This stage is very important to ensure a successful launch of emPerform. Everything that was created is tested to ensure it works exactly how you dreamed and you and your team is given more training –
so you become emPerform Experts and are able to maintain and manage your new software.
Your new review forms and workflows are tested Any desired tweaks are made
Data is triple checked for accuracy
All Administrators are trained and tested (kidding...there are no tests) Custom end-user training material is created and shared
Any pilot groups are given access Your go-live date is scheduled
Are Technical resources needed for implementation?
If you organization is deploying emPerform on-premise, your IT resource should be available throughout the implementation to address any technical issues.
If your emPerform is being hosted by us (SaaS), your IT resource may still be required to address any possible technical issues relating to your infrastructure such as email whitelisting, proxy issues, end user issues and other miscellaneous issues.
What Administrator resources are required for implementation?
We recommend that at least one team member (emPerform Administrator) be present for the planning and implementation of emPerform and for post-implementation maintenance.
www.employee-performance.com
During implementation, the Administrators are required for all on-site or remote training sessions. After implementation, the Administrators will be fully able to:
update data in emPerform (if no HRIS integration is conducted) maintain, copy, and develop appraisal forms
customize and schedule certain reports set up surveys, and
answer end-user questions and more!
It is recommended that emPerform administrators possess only the following technical abilities: Moderate knowledge of Microsoft Excel (for importing and exporting data)
Step 4 – Deployment
This stage is actually very easy. You sit back and watch while emPerform completely automates your performance review processes. Employees and managers are able to login to create goals, make journal notes, rate
competencies, or anything else that was setup in your emPerform. End-user training material completed & distributed
Managers and employees are given access to emPerform
Business Solutions Consultant available to answer any questions
Step 5 – Checkup
Let’s make sure everything is running smoothly. This stage usually takes place after your first entire review cycle. Your Business Solutions Consultant will be available to answer questions, check the status of your processes, provide any suggestions or guidance, and most importantly, hear all of the great improvements you are experiencing with emPerform!
At this stage you will also be put in contact with our Customer Relations Manager, whose role it is to make sure you are happy with emPerform now and down the road.
*emPerform ‘Express’ implementation includes one free annual ‘check-up’.
Step 6 – Success
This is the best part! At this stage you have rolled out emPerform and depending on the modules you have implemented are experiencing insightful, intuitive, and automated performance management processes: Improved visibility into talent metrics and status tracking
Reduced time administering & completing manual reviews Better monitoring of goals and job-specific competencies Insightful 360° feedback to improve the accuracy of ratings
Ongoing performance dialogue between managers and employees Alignment of rewards to performance
Improved succession planning and talent identification
"emPerform gave us a streamlined electronic method of conducting
evaluations, accurately ranking our employees and properly rewarding
high performers"
Alan Caldwell Director of Human Resources - Sky Lakes Medical Center
“Our implementation experience was awesome! We had a great
implementation specialist and the training was top notch.”
Sandra Pizarro Vice President of Human Capital - Alexander Youth Network
“Hands down the easiest implementation I’ve ever been involved in”
completely automates your performance review processes. Employees and managers are able to login to create goals, make journal notes, rate
competencies, or anything else that was setup in your emPerform. End-user training material completed & distributed
Managers and employees are given access to emPerform
Business Solutions Consultant available to answer any questions
WHAT ABOUT AFTER
IMPLEMENTATION?
Our Support Guarantee:
emPerform offers industry-leading support and services at every step. We offer ongoing support by phone, over the web, or on-site. Support hours are Monday to Friday, 9am to 5pm (EST).
All emPerform customers also have 24/7 access to the Customer Self-Serve website containing user guides, upgrade links, video tutorials, news and offers, and support request forms.
u
Learn more about the emPerform Guarantee
Step 7 – Return on Investment
Get more bang for your buck. At this stage you have been using emPerform but your needs change slightly and you would like to add to your performance management processes. No problem! ALL emPerform features are already alive in your system and you just have to flip the switch to get started:
And you can reply on emPerform experts at any time if you would like additional training, customizations, HRIS/Payroll Integration, or consulting.
www.employee-performance.com
Integrated 360°
reviews Reporting &Dashboards Social Feedback SuccessionPlanning CompensationManagement Online surveys
we said, because every implementation is unique it
depends on your exact requirements. Below will give you a great idea of the time involved from Start to GO live of emPerform.
6
5
4
3
2
1
0
1 day 1 day 11/2 days 2days Deployment Training & Execution DesignDiscovery
Average time for a typical emPerform Implementation*
Small Print: Additional training and design time may vary depending on which modules you implement. Design & training can be conducted on-site or remotely, depending on your needs.
If you would like an exact idea of the time from Start to Go-Live contact us and one of our experts will let you know.
Ready to get started with emPerform
If you would like to Press Go and get started with emPerform, all it takes is a phone call or an email and an emPerform Expert will help get you set up.
