Hosted Voice from Twin Valley
Upgrade Your Communications Service
Are you ready to upgrade your communications solution?
Twin Valley’s Hosted Voice brings a big business
phone system to you at a lower Total Cost of Ownership than what you’re currently paying, and is easy to manage. Using the breakthrough technology of Voice over Internet Protocol (VoIP) over Twin Valley’s state-of-the-art
network, you can efficiently use one connection for all your communications needs. Don’t have the resources or the desire to purchase, set up and maintain your own telephone systems? Hosted Voice is the communications solution for your business.
Standard and Premium Service Levels
Whether you’re a small “mom ‘n’ pop” shop or a growing small/medium business, we have the right solution to fit for your company’s needs.
Our standard Hosted Voice service delivers you a powerful, full-featured, business-class phone system without the cost and hassle of having an on-site PBX. Standard calling fea-tures include Shared Line Appearance, Multiple Appearance Directory Numbers (MADNs), Call Pick-up Groups, Music on Hold, and Short Code Dialing.
Premium Hosted Voice service adds additional communi-cations capabilities to our standard offering with features such as Unified Communications, Auto Attendant, Remote Worker support, Automated Call Distribution (ACD), and more.
Real Business Benefits
Focus on your business – not your phone system No premises-based equipment to install, maintain, or occupy space.
Administrators and users easily manage and control all communications features from any web browser. •
• •
Universal Integration
With Twin Valley's Hosted Voice, you can choose to use a desk phone, your PC, your tablet, your smartphone or each of them.
With the continued popularity of laptops, tablets and smartphones, network operators must now satisfy an increasingly demanding, tech-savvy and “always-on” mobile workforce. They insist on universal reachability - whether they are at their desk, at home or on the go. These valued customers are now leveraging mobile devices to access communications services to meet their business and personal telephony needs.
With each individual endpoint - phone, PC, tablet, or mobile phone - a call can be gracefully pushed or pulled between devices at the user’s request. Whether working from home or on the road, on Wi-Fi or 3G/4G, you will always have access to the same telephony offerings you have previously only been able to receive on your desk extension.
This can be the last phone system you ever buy. Feature upgrades are done automatically in our service cloud, with no action by you.
www.twinvalley.net/hosted
Contact Us
Get Additional Information, Price
Quotes, and Lunch ‘n Learn Information and
more from our Hosted Voice Website at
www.twinvalley.net/hosted
,
or from our Business
Account Representative:
Tammy Taylor
785.427.9544
Twin Valley’s Hosted Voice allows any of your devices to
work seamlessly with one another.
An End-to-End Secure and Reliable Solution
Twin Valley delivers a High Quality, Reliable
solution over its managed network.
Twin Valley’s network will automatically handle calls and messages during power outages. In case of disaster, employees can forward calls to home or mobile phones.
Leverage Technology
Flexible infrastructure can grow as you grow.
Existing phone systems can easily integrate into Hosted Voice — providing better support for home workers and satellite offices.
Make Hosted Voice the last phone system you will ever buy. Feature upgrades are done in the network — seamless for you.
Easy Management and Administration
Perform Moves, Adds, and Changes (MACs) at the click of a mouse.Tailor calling features to individuals or groups. Control call forwarding, SimRing, and call rejection through our web portal. • • • • • • •
With Hosted Voice Service, get the
Hosted Voice service delivers you the power of a PBX over your company’s existing T1 line or broadband Internet connection. All you need at your business locations are the business phones that operate over your business LAN (and we provide those!). Bundle our Hosted Voice service with our High Speed Internet service and save money on our fully managed service.
Features of our Standard Hosted Voice service include: Web portal for do-it-yourself changes and feature activation and management
Caller ID, including name and number Voicemail with e-mail delivery Call forwarding
Call transfer Speed dialing Find Me Follow Me SimRing
Call hold, including Music on Hold Attendant Console • • • • • • • • • •
Contact us today at 1.800.515.3311
Take Control
Through our easy-to-use web portal, you have complete control over how your phone system is set up and used. Easily make changes to your Multi-Line Hunt Groups or Multiple Area Directory Numbers, enable/disable phone settings such as call forwarding, short dial codes, sequential and simultaneous ringing, and much more.
Our Hosted Voice service allows for a central
administrator (office manager, secretary, etc.) to change settings on the phone lines for the entire business group, and individual users to have the same control over their own extensions and IP phones.
features you really need
Get Additional Information, Price
Quotes, and Lunch ‘n Learn Information and
more from our Hosted Voice Website at
www.twinvalley.net/hosted
,
or from our Business
Account Representative:
Tammy Taylor
785.427.9544
Unified Messaging
messaging with virtually any email platform for maximum convenience and flexibility of access. Via any regular email program or web browser, as well as by phone.
Standards based and deployed by some of the largest service providers and institutions worldwide, leading business tools, including Microsoft Outlook and IBM Lotus Notes.
The Unified Messaging application integrates voice Unified Messaging, voicemails can be accessed from
Unified Messaging easily integrates with today’s
User-friendly media controls maximize ease of use for message playback and recording.
Voicemail
CommPortal delivers Message List, new service selection and contact management.
• • •
Incoming Call Manager gives subscribers granular control of call handling preferences.
Incoming Call Manager
Incoming Call Manager (ICM) enables users to quickly personalize the way they receive calls. By comparing contact list and then to a simple but powerful and granular customized rule set, ICM presents users with an
unprecedented degree of control over when, where and how they receive phone calls. Configurable parameters (VIP, business, personal, etc.).
Call handling options include:
Reject • Send to Voicemail Forward • SimRing
Find Me Follow Me • Challenge / Announce
Mobile Fusion
Mobility features enables users to unify the entire messaging and communications experience. Valley as their single mailbox, receiving text
be accessed through any of the CommPortal desktop, web, or smartphone interfaces. With simple
star codes, you can also leverage Call Jump to transparently transfer calls in progress to your mobile phone, ensuring mobility, even when using your primary line service.
With minimal configuration, users can establish Twin notifications when voicemails are deposited and enabling both mobile and fixed line messages to
incoming calls, first to the customer’s CommPortal
include time of day, date, and the nature of the contact
Voicemail delivers all the capabilities of a traditional hosted voice messaging system - from a next generation platform. Receive and control voicemails from your desk phone, PC or mobile device.
Live Message Screening
Live Message Screening provides users with the ability to “listen in” on a message as it is left for them by a caller. By allowing users to accept a call at any point during the voicemail sequence, Live Message Screening maximizes both reachability and control for inbound calls.
Easy Attendant
Easy Attendant enhances your service line-up
using CommPortal, Easy Attendant is a compelling application for your small business customers. with a hosted, subscriber-configurable automated receptionist specifically tailored to the needs of small businesses. Powerful, and easy to configure
Business Group Features
Twin Valley’s Hosted Voice provides highly attractive alternatives to PBX and key systems.
Twin Valley’s basic business group features are supported on all types of phones—basic telephone and VoIP and include features such as:
• Private Dialing Plan
• Short Codes, Account Codes
• Hunt Group with Agent Login / Logout • Pickup Group
• Call Park • Music-on-Hold
In addition, Twin Valley supports a wide variety of advanced business features on VoIP business phones from a number of well-known vendors. These include: • Busy Lamp Field / Direct Station Select
• Shared Line Appearance • One Touch Call Park and Pickup • Push-to-Talk and Paging Groups
• Dialer – Click-to-Dial, either from a voicemail or call record, or just to a contact in your CommPortal contact list
• Conference – integrated conference control both
enhances the subscriber experience and provides an unobtrusive but constant advertisement for your service These enable some of the most valuable CommPortal features directly from your subscriber’s homepage or desktop. Access to CommPortal features is seamlessly integrated, enhancing the user experience.
Widgets are available for the following environments:
• Chrome 4 and 5, and Safari 5 and Firefox 3 on a MAC • Windows 7 and Windows Vista Sidebar, 32-bit and
64-bit versions
• Mac OS X Dashboard, Leopard or later version • iGoogle homepage
• Gmail
• Google Calendar
Widgets also provide a quick-launch button to open full CommPortal, bypassing the login screen.
CommPortal delivers a variety of high-function, portable mini-applications, known as Widgets, which include: • Voicemail – Message lists,
with text transcripts, playback and management (including new messages arrive) • Call Lists – All recent call
information
CommPortal’s strict adherence to Web 2.0 standards and best design practices enables access to
exceptionally intuitive and tightly integrated user interface to a wide range of services and features. These include: • Message List • Find Me Follow Me • Dashboard • Contact List • Click-to-Dial • Call Forwarding • Call Lists
• Calling Name Delivery (CNAM)
• Call List Export • Selective Call Screenin • Voicemail Player • Voicemail Composer • Contact Management • Preferences
• P r
Services and Features
Commportal Widgets
Take advantage of Click-to-Dial functionality to the next level by placing a Call Me Button on your own website and HTML email signatures. This allows third parties to call you with the simple click of a mouse. The Call Me Button makes it easy to be immediately called.
• Apply to business email blasts, putting prospects in direct contact with a sales agent.
• Enhance business and personal website
responsiveness with a “Call Now” option, allowing site visitors to get in touch easily and immediately.
• Connect with visitors in all new ways by attaching the Call Me Button to blogs, MySpace and Facebook pages. Call Me Buttons can be used from a wide variety of web browsers – including Internet Explorer 6, 7 & 8, Firefox, Safari, Opera, Google Chrome and the web browsers of common mobile phones. A Call Me Button can also be used in social networking environments, including Facebook and MySpace.
By attaching a CommPortal Call Me Button to email, internet pages or social networking sites, business users can seamlessly bridge the gap between the internet and the telephone – creating a virtual 800 / freephone number for their clients, customers and prospects. Residential it possible for people to reach them without ever revealing their phone number.
Call Me
Call Me Button for
Email or Web
Easily balance or mute the volume for individual conference attendees from any web browser
Music on Hold
Music On Hold is an essential component of a differentiated Hosted Voice offering. It enables business customers a sophisticated system for playing media to callers placed on hold. Available to IP Phones and basic telephone users within a Business Group, this feature enhances the caller experience and can support the businesses brand with corporate information, marketing promotions and other essential communications.
HD Conference Server
An exceptionally powerful and flexible
teleconferencing solution that meets the needs of all sizes of enterprise. It enables moderators to easily set up conferences via an intuitive web interface, and control participant interaction, call flow and conference recording via telephone interface or through the Web. The conference server supports G.722 High Definition voice, resulting in greater clarity and less fatigue for the participants.
