Proxmox VE Subscriptions Agreement
A Proxmox VE Subscription enables fast and easy access to updates, support and services for your virtualization server deployments.
Choose the subscription plan that’s best for you. Subscriptions are licensed per physical server and CPU-socket. Subscription period is one year (12 months) from purchase date.
Proxmox VE Subscriptions
COMMUNITY
BASIC
STANDARD
PREMIUM
Stable updates via
Enterprise repository Yes Yes Yes Yes
Technical support community via forum
via Proxmox
Customer Portal Customer Portal via Proxmox Customer Portal via Proxmox Support tickets included None * 3 per year 10 per year Unlimited Response time n/a 1 business day 1 business day 1 business day
Remote login via SSH No No Yes Yes
Qualified for the purchase of additional
support tickets No Yes Yes n/a
Pricing
€ 4,16
per month& CPU-socket
€ 16,58
per month & CPU-socket€ 33,17
per month & CPU-socket€ 66,33
per month & CPU-socket * Support via public support forumTechnical support is done via the web and email based Proxmox Customer Portal at
https://my.proxmox.com
Community support is done via the public Proxmox support forum at http://forum.proxmox.com Important note:
Additional Support Tickets for Subscriptions
If you need more support tickets for your Basic, Standard or Premium subscription, you can purchase additional Proxmox VE Support Tickets. Additional support tickets include remote login support via SSH if necessary. A support ticket is valid for one year after purchase.
1
Support Ticket 3 Support Tickets 5 Support Tickets 10 Support Tickets Pricing € 200 € 540 € 800 € 1.400 Important note:
To purchase additional Proxmox VE Support Tickets, you need to have valid Basic, Standard or Premium subscriptions for your servers. In a Proxmox VE Cluster you need to have a subscription at the same level for each server. A Community Subscription is not valid for the purchase of additional support tickets.
Scope of Coverage
Proxmox VE Subscriptions include the following: Access to the Proxmox VE Enterprise repository Installation
Usage Configuration Diagnosis
Bug reports and fixes for packages in the Proxmox VE repository Technical support always covers the latest stable release.
We do not support modified packages, third party software, community projects upon which our releases are based on, code development, system and network design, designing security rules, backup and recovery strategies and high availability design.
Additional Terms and Conditions and FAQ
1.1 What is a Proxmox VE Subscription?
Proxmox VE Subscriptions is a service program designed to help IT Professionals and businesses to keep their Proxmox VE deployments up2date and providing access to professional support services.
1.2 Purchasing and Activating a Subscription
The easiest way to order Proxmox VE Subscriptions is via the Proxmox online shop at
http://shop.maurer-it.com or via a Proxmox partner. After your purchase has been confirmed you will receive a welcome email including the subscription key and instructions on how to activate your subscription. In the Proxmox VE GUI go to “Subscription” – “Upload Subscription Key” and insert your key. Every subscription key is bound to the unique "Server ID" of your server and is regularly checked for validity.
1.3 How many CPU-sockets does my server have?
To see the number of CPU-sockets of your server go to the GUI of your Proxmox VE server, select the node and go to the Summary tab – CPU name and socket count will be listed.
1.4 How do I receive software updates?
Information about new packages is sent via email to the email address of the root account. All updates are displayed on the web interface, including change logs (if available). Applying updates via GUI is supported.
1.5 How many subscriptions do I need?
Each Proxmox VE server needs a subscription, with the right CPU socket count. Every subscription key is bound to the unique "Server ID" of your server.
1.6 How many support cases do I get in total if I buy two or more
subscriptions?
With every subscription you purchase you’ll get a certain amount of included support cases. For example: If you run two physical servers with Proxmox VE and you order two Basic Subscriptions (each with three support cases included) you have in total six support cases, three for each physical server.)
1.7 Upgrade Subscription Level
1.8 Downgrade
Downgrades from a higher level to a lower level of subscription are not possible during the one year period. But you can cancel your subscription after one year and you can choose a new level.
1.9 Server changes – moving subscription key to a new server
If you want to move your subscription key to a new server, e.g. because you replace your hardware, you can request a reissue of the subscription key. This can be done 3 times per year without any costs involved.
1.10 Renewal
If you purchase the Proxmox VE subscription via shop.maurer-it.com, it’s automatically renews after one year. You will receive a renewal invoice 30 days before renewal date.
1.11 Cancellation
You can cancel your subscription at any time. When you cancel, we will stop charging your account the following billing cycle. Each billing cycle is one year, so your access will continue for the remaining time of the current one-year period.
Already activated and paid products and services cannot be refunded.
1.12 Subscriptions for a Proxmox VE Cluster
In a Proxmox VE cluster all nodes need to have the same subscription level. Example:
Consider having a cluster with three nodes, each node have 1 CPU-socket. You want to get a “Standard Subscription” for your cluster which means that you need to buy three “Standard Subscriptions” for 1-CPU Sockets.
Doing the math’s: 3 x € 398 = € 1194 annual Standard subscription fee for a cluster with three nodes.
1.13 Proxmox VE is open source software. Why should I pay for it?
Proxmox VE source code is licensed under the GNU Affero GPL,v3 which means you have the freedom to use the software’s source code. Hence, you do not pay for the software’s source code, you pay for the subscription service. This subscription service adds real business value to your open source environment by providing access to a broad infrastructure of services, like:
Access to the Enterprise Repository with stable software updates Rapid support to resolve your urgent technical requests
Access to the Proxmox Customer Portal
For more details, see http://pve.proxmox.com/wiki/Package_repositories
1.15 Technical Pre-Sales Support
We do not offer technical Pre-Sales Support as we do not sell any software licenses. Or in other words, if we would do this for free, no one would buy support.
1.16 How many contact persons can be registered on the Proxmox
Customer Portal?
For each organization/subscription, you can register up to three contacts with email address.
The use of email addresses with auto-replies (e.g. of ticket systems) is prohibited to prevent email loops due to automatic replies.