My Inbox in SAP Fiori Simplifying Workflow for End Users

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My Inbox in SAP Fiori

Simplifying Workflow for End Users

Benjamin Notheis, Product Manager BPM, SAP SE

ASUG Annual Conference, May 2015

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SAP Process

Orchestration

Processes

A2A & B2B

Integration

SAP Operational Process

Intelligence

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SAP Business Suite

Inbox

SAP Business Workflow

Goal-driven Process

Insight-to-Action

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HANA Workflow

Process Observer

End-to-End Business Scenario

End-to-end visibility

ENTERPRISE WORKFLOW VIEW

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Enterprise Workflow

Previous inbox solutions

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IT challenges

• Workflow notification linked to/from e-mail

• Users complaining of difficult to use and segregated UI’s

• Business escalations due to slow work item processing

• Difficult setup and configuration

• Performance and scalability

End user challenges

• Multiple sources for Work Items

• Complicated, different and sometimes outdated User

Experiences

• No visibility into pending Work Items

especially when on the ‘GO’

• Consistent user experience across different devices

A common user experience across SAP and non-SAP workflow engines reduces complexity and

increases productivity.

Enterprise Workflow

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Unified UX Direction for all SAP Software

All applications & UI technologies to converge to the SAP Fiori UX

SAP HANA Platform

Applications*

Analytics*

SAP Fiori User Experience

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Full-fledged workflow inbox in Fiori. From simple approvals to process-driven applications.

Introducing “My Inbox” in SAP Fiori

Benefits

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Manage tasks across different devices

(desktop and mobile)

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Manage tasks across different systems

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Fully integrated into Fiori launchpad

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Access both SAP delivered and custom-built

workflows

Key Features

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Full-text search, sorting and filtering

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Manage substitutions

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Mass approvals

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Attachments, comments and custom

attributes

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Share tasks via email or SAP JAM

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My Inbox : Launchpad overview

Logged in user Access all tasks from this tile.

(Available out of the box)

Tiles can be grouped for convenience

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My Inbox : Overview

Logged in user

Task Description and custom attributes

Custom actions Task List

Free text search and refresh actions

Task List actions, Sort, Filter and Group

Enable mass action

Number of attachments Number of comments

Standard actions

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My Inbox : Mass Approval

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My Inbox : Comments

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My Inbox : Attachments

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My Inbox : Manage substitutes

Add a new substitute Substitute user details

and status _{state of the substitution}Textual description of

Using task group substitution can be restricted defined list of

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My Inbox

SAP Business Workflow

SAP Business Process

Management SAP HANA*

3rd_{Party Workflow} Engines

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Task Consumption Model

Task Providers

SAP Business

Workflow Provider

SAP Business Process Management Provider SAP HANA Provider* 3rd Party Workflow Engines Provider(s) OData

RFC Web Service OData *.*

Architecture View: My Inbox, Task Gateway & Task Consumption Model

HARMONIZE TASKS l STATE OF THE ART l FROM BUSINESS WORKFLOW TO OPERATIONAL PROCESS INTELLIGENCE

User experience

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All-new Fiori UI

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Responsive across devices

(desktop, tablet, mobile)

Benefits

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Aggregates into a single OData service

based on standard Task Consumption

Model

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Can be extended with additional

providers via Task Provider API

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Allows integration of tasks into external

portal

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Covers all relevant inbox use cases

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Provides API to connect to non SAP system

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Provides default connector for SAP BPM and

SAP BWF

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http://scn.sap.com/docs/DOC-53315

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From Universal Worklist (UWL) to My Inbox

Decision factors for migration

Mobile UWL

• Based on Enterprise Portal

• Extensive Customizing and Personalization

• Variety of available connectors

UWL

My Inbox

• Aligned with Fiori Ux strategy

• New, state-of-the art user experience

• Support for mobile devices

• Currently supports SAP Business Workflow

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Required Software Components

Frontend Server

• Lower than NetWeaver 7.40

• SAP NetWeaver Gateway 2.0 SPS 09

• UI ADD-ON 1.0 FOR NW 7.03 SPS10 or higher (UI5 1.26.0)

• UIX01CA1: FIORI APPROVE REQUESTS X1 1.0 SP04

• SAP IW PGW 100 (IW_PGW 100) SP 06

• NetWeaver 7.40 (SPS08):

• UIX01CA1: FIORI APPROVE REQUESTS X1 1.0 SP04

• SAP IW PGW 100 (IW_PGW 100) SP 06

Backend

• Basis at least NetWeaver 7.0

• SAP IW BEP 200 (IW_BEP 200) SP 09 (Gateway component)

• SAP BPM 7.31 SP13 / 7.40 SP08 or higher

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PLANNED INNOVATIONS

Today

Future Direction

My Inbox and Task Gateway

Road map overview - key themes and capabilities

My Inbox (Fiori Wave 7)

My Inbox

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Browse, sort, filter and group tasks

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Complete tasks

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Comments and Attachments

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Open task applications

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Manage substitutions

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Mass actions

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Share tasks via email or SAP JAM

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Post tasks on JAM site

Task Gateway

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Task harmonization on GW

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Extensibility for additional task

providers

My Inbox

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Show links to related objects

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Embedding of task applications

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Ability to open other

workflow-related Fiori applications

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Re-submission of tasks

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Technical support information

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My Inbox available on HANA

Cloud Platform

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Support for BWF dynamic colunms

Task Gateway

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Improved scenario configuration

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Performance improvements

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Additional task providers

My Inbox

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Outbox

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Change priority of tasks

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Show processing log

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Mobile qualities integration using

Fiori Client

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Save current filter as new tile

Task Gateway

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Additional task providers

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SAP Gateway for Microsoft

Planned integration in Outlook

This is the current state of planning and may be changed by SAP at any time.