How To Configure Email Using Different Email Clients
This document will show step by step instructions for setting up and updating email accounts using different Email Clients. Always remember to verify first the subscriber’s account status and correct account information in UBO.
1. Microsoft Outlook
a. How to add an email account using Microsoft Outlook 2010/2013
b. How to update email account settings using Microsoft Outlook 2010/2013 c. How to add an email account using Microsoft Outlook 2003/2007
d. How to update email account settings using Microsoft Outlook 2003/2007 2. Windows Live
a. How to add an email account using Windows Mail
b. How to update email account settings using Windows Mail 3. Windows Live Mail
a. How to add an email account using Windows Live Mail
b. How to update email account settings using Windows Live Mail 4. Windows 8/8.1 Mail App
a. How to add an email account using Mail App in Windows 8/8.1
b. How to update email account settings using Mail App in Windows 8/8.1 5. Outlook Express
a. How to add an email account using Outlook Express
b. How to update email account settings using Outlook Express 6. Entourage
a. How to add an email account using Entourage
b. How to update email account settings using Entourage 7. Mac Mail
a. How to add an email account using Mac Mail
b. How to update email account settings using Mac Mail 8. iPhone/iPad
a. How to add an email account using an iPhone/iPad
b. How to update email account settings using an iPhone/iPad 9. Android Devices
a. How to add an email account in an Android device
b. How to update email account settings in an Android device 10. Mozilla Thunderbird
a. How to add an email account using Thunderbird
b. How to update email account settings using Thunderbird 11. Eudora Mail
a. How to add an email account using Eudora Mail
b. How to update email account settings using Eudora Mail 12. Email Server Port Numbers
Microsoft Outlook 2010 and 2013
How to add an email account using Microsoft Outlook 2010/2013
1. Open Microsoft Outlook. Click on File and click Add Account .
2. Choose Manually configure server settings or additional server types . Click Next .
3. Choose Internet Email or POP or IMAP . Click Next.
4. Enter your Name as you want it to appear on your outbound email messages. Enter your Email address , too.
Select the correct Account Type . Enter mail.example.com (where example is usually your domain name) for both your incoming and outgoing mail servers. Then enter your email username and password . Click the More Settings button at the bottom right.
5. Click the Outgoing Server tab. Click the “ My outgoing server (SMTP) requires authentication ” checkbox. Make sure that it is using the same settings as incoming mail servers.
6. Click the Advanced tab. Click on the Ok button when done.
a. If using POP3 with SSL, enter 995 for port. Otherwise leave the port at 110. Outgoing server 587.
b. If using POP3, a subscriber can choose when messages are removed from the server.
c. If using IMAP with SSL, enter 993 for port. Otherwise leave the port at 143. Outgoing server 25 d. If using SMTP with SSL, enter 465 for your port. Otherwise change the port to 25.
7. Click Next on the Email Accounts window.
8. Click the Finish button. Outlook is now configured to send and receive emails.
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How to update email account settings using Microsoft Outlook 2010/2013
Open Microsoft Outlook. Click File and click Account Settings .
Choose your email account and click Next until you get to your Account Settings . Under User Information
Your Name: ( Your complete name )
Email address: ( Your complete email address ) Under Server Information
Account Type: POP/IMAP
Incoming Mail Server: mail.(your domain).org
Outgoing Mail Server (SMTP): mail.(your domain).org Under Logon Information
Username: (your complete email address) Password: ( your password )
Remember password should be checked .
Require logon using Secure Password Authentication (SPA) should be unchecked Click More Settings .
Under Internet E‐mail settings window, click Outgoing Server tab
Put a check on My outgoing server (SMTP) requires authentication Select Use same settings as my Incoming mail server
Click the Advanced tab.
Set the Incoming server port to Use Defaults
This server requires an encrypted connection (SSL) should be unchecked
Outgoing Server (SMTP): 25 (if account type is POP) or 587 (if account type is IMAP) Use the following type of encrypted connection: NONE .
Leave the rest of the settings as it is.
Click Ok .
Click Next . You may Test Account Settings before finishing.
Click Finish .
Close your Microsoft Outlook and relaunch it.
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How to add an email account using Microsoft Outlook 2003/2007
1. Open Microsoft Outlook . From the Home menu, click Tools and select Email Accounts / Account Settings
2. On the Email Accounts wizard window, select Add a new email account, or click the ‘New’ button and then click Next
.
3. Select the correct server type (POP3 or IMAP) and click Next .
4. Enter your Name as you want it to appear on your outbound email messages. Enter your Email address , too.
Enter mail.example.com (where example is usually your domain name) for both your incoming and outgoing mail servers. Then enter your email username and password . Click the More Settings button at the bottom right.
5. Click the Outgoing Server tab. Click the “ My outgoing server (SMTP) requires authentication ” checkbox. Make sure that it is using the same settings as incoming mail servers.
6. Click the Advanced tab. Click on the Ok button when done.
a. If using POP3 with SSL, enter 995 for port. Otherwise leave the port at 110. Outgoing server 587.
b. If using POP3, a subscriber can choose when messages are removed from the server.
c. If using IMAP with SSL, enter 993 for port. Otherwise leave the port at 143. Outgoing server 25 d. If using SMTP with SSL, enter 465 for your port. Otherwise change the port to 25.
7. Click Next .
8. Click Finish .
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How to update email account settings using Microsoft Outlook 2010/2013
Open Microsoft Outlook. Click Tools and click Account Settings/Email Accounts . Choose View or change existing e‐mail accounts .
Click Next .
Under User Information
Your Name: ( Your complete name )
Email address: ( Your complete email address ) Under Server Information
Incoming Mail Server: mail.(your domain).org
Outgoing Mail Server (SMTP): mail.(your domain).org Under Logon Information
Username: ( your complete email address ) Password: ( your password )
Remember password should be checked
Logon using Secure Password Authentication (SPA) should be unchecked Click More Settings
Under Internet E‐mail Settings window, click Outgoing Server tab
Put a check on My outgoing server (SMTP) requires authentication Select Use same settings as my incoming mail server
Click the Advanced tab.
Set the Incoming server port to Use Defaults
This server requires an encrypted connection (SSL) should be unchecked
Outgoing Server (SMTP): 25 (if account type is POP) or 587 (if account type is IMAP) This server requires an encrypted connection (SSL) should be unchecked
Leave the rest of the settings as it is.
Click Ok .
Click Next . You may Test Account Settings before finishing.
Click Finish .
Close your Microsoft Outlook and relaunch it.
How to add an email account using Windows Mail
Windows Mail is only available in Windows Vista operating systems which may be pre‐installed or may also be downloaded. Always verify email account information in setting up subscriber’s email.
1. Open Windows Mail by clicking the Start button , clicking All Programs , and then clicking Windows Mail . Click the Tools menu, and then click Accounts. Click Add. After you click Add on the Internet Accounts screen, Windows Mail will ask what type of account you want to add.
2.
Click E ‑mail Account , click Next .
.3. Enter the Email username and password. Click Next . Click Remember Password to store this setting. Otherwise, you will be prompted to manually enter a password whenever you access your mailbox via Windows mail.
4. In the next window, enter the correct email server settings and proceed with the rest of the steps until finish.
5. If you have issues either sending or receiving mails, configure the correct server port numbers. Some ISPs are blocking the default Port 25 which is a common process that’s designed to protect the service from spammers.
Select Tools / Accounts . Select your email account from the list in the dialogue box, and choose Properties to
bring up the Settings window. See sample shots below. Highlighted are the important settings. Leave the rest of the options to default. Also refer to the table below for the applicable port numbers to use.
How to update email account settings using Windows Mail
Open Windows Mail. Click Tools and click Accounts.
Select the email account that you want to update. Click Properties . From the Mail Properties window, click Servers .
Under Server Information
Incoming Mail Server (POP/IMAP): mail.yourdomain.com Outgoing Mail Server (SMTP): mail.yourdomain.com Under Incoming Mail server
Email Username: ( your complete email address ) Password: ( your email password )
Log on using clear authentication is selected Under Outgoing Mail server
My server requires authentication must be checked
Click Settings .
Select Use same settings as my incoming mail server Click the Advanced tab.
Set the Incoming server port to Use Defaults
This server requires an encrypted connection (SSL) should be unchecked
Outgoing Server (SMTP): 25 (if account type is POP) or 587 (if account type is IMAP) This server requires an encrypted connection (SSL) should be unchecked
Leave the rest of the settings as it is.
Click Ok .
Close Windows Mail and relaunch it.
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How to add an email account using Windows Live Mail
Windows Live Mail is an email client that is part of the Windows Essentials Toolkit on Windows Vista and windows 7. They can be preinstalled in the operating system or downloaded from the website.
1. Open Windows Live Mail by clicking the Start button , clicking All Programs , and then clicking Windows Live
Mail . If there is an existing email account, you can just click on Add (+) email under the Accounts tab. If there are
no email accounts created yet, it will prompt you to create a new account.
2. Enter your email address and the correct password. Put a check on Manually configure settings and click Next .
Set the server type to IMAP and enter the correct server settings together with correct port numbers. Leave the
rest settings to default and click Next .
3. Click Finish to complete the set up.
How to update email account settings using Windows Mail
Open Windows Live Mail and click the Accounts tab. or File > Options > Email Accounts Select the email account that you want to update, right‐click and select Properties . From the Mail Properties window, click Servers .
Under Server Information
Incoming Mail Server (POP/IMAP): mail.yourdomain.com Outgoing Mail Server (SMTP): mail.yourdomain.com Under Incoming Mail server
Email Username: ( your complete email address ) Password: ( your email password )
Log on using clear text authentication is selected Under Outgoing Mail server
My server requires authentication must be checked Click Settings .
Select Use same settings as my incoming mail server Click the Advanced tab.
Set the Incoming server port to Use Defaults
This server requires an encrypted connection (SSL) should be unchecked
Outgoing Server (SMTP): 25 (if account type is POP) or 587 (if account type is IMAP) This server requires an encrypted connection (SSL) should be unchecked
Leave the rest of the settings as it is.
Click Ok .
Close Windows Live Mail and relaunch it.
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How to add an email using Mail App in Windows 8/8.1
1. Swipe in from the right edge of the screen, and then tap Settings . (If you’re using a mouse, point to the lower‐right corner of the screen, move the mouse pointer up, and then click Settings .)
2. Tap or click Accounts , tap or click Other Account , and then tap or click Add an account .
3. Enter the needed server information for the email account, and then tap or click Connect .
How to update email settings using Mail App in Windows 8/8.1
On the Start screen, tap or click Mail .
Swipe in from the right edge of the screen, and then tap Settings .
(If you’re using a mouse, point to the lower‐right corner of the screen, move the mouse pointer up, and then click Settings .)
Click or tap Accounts .
You’ll see a list of the email addresses currently set up. Select the address you want to check or edit from the list.
Email Username : ( your complete email address ) Incoming email server : mail.yourdomain.com
Port : 110 (if account type is POP ) or 143 (if account type is IMAP ) Server requires SSL is unchecked
Outgoing email server : mail.yourdomain.com
Port : 25 (if account type is POP ) or 587 (if account type is IMAP ) Server requires SSL is unchecked
Outgoing server requires authentication is unchecked
Use the same username and password to send and receive email is checked (may not be shown to all) See sample image below:
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How to add an email account using Outlook Express
1. Start Outlook Express , and on the Tools menu, click Accounts . 2. Click Add , and then click Mail to open the Internet Connection wizard.
3. On the Your Name page of the wizard, type your name as you want it to appear to everyone who gets e‐mail from you, and then click Next .
4. On the Internet Explorer Address page, type your email address, and then click Next . 5. On the Email Server Names input the server information needed, and then click Next .
6. On the Internet Mail Logon page, type your account name and password. Account name must be the complete email address . Click Next , then click Finish .
How to update email account settings using Outlook Express
Start Outlook Express. Click Tools and click Accounts.
Select the email account that you want to update. Click Properties . From the Mail Properties window, click Servers .
Under Server Information
Incoming Mail Server (POP/IMAP): mail.yourdomain.com Outgoing Mail Server (SMTP): mail.yourdomain.com Under Incoming Mail server
Email Username: ( your complete email address ) Password: ( your email password )
Log on using clear authentication is selected Under Outgoing Mail server
My server requires authentication must be checked Click Settings .
Select Use same settings as my incoming mail server Click the Advanced tab.
Set the Incoming server port to Use Defaults
This server requires an encrypted connection (SSL) should be unchecked
Outgoing Server (SMTP): 25 (if account type is POP) or 587 (if account type is IMAP) This server requires an encrypted connection (SSL) should be unchecked
Leave the rest of the settings as it is.
Click Apply .
Close Outlook Express and relaunch it.
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How to add an email account using Microsoft Entourage
1. Open Entourage .
2. Click Tools and Accounts .
3. Click on the New button and then click Mail .
4. Select the preferred Account Type (POP/IMAP) and then click Ok .
5. In the Edit Account window, under Account Settings enter the following information:
a. Account Name: Preferred account name b. Name: Preferred name
c. Email address: complete email address
d. Account ID (Username): Complete email address e. IMAP/POP server: mail.domain.com
f. Password: email password
6. Click on Click here for advanced receiving options and enter the advanced server information. Close the window when done.
7. Click on Click here for advanced receiving options and enter the advanced outgoing server information. Close the window when done.
8. If the Account Type is set to IMAP, click Options and specify your Root Folder as INBOX , all in uppercase. Click
Ok to finish the setup.
How to update an email account using Microsoft Entourage
Open Entourage .
Click Tools and Accounts .
Double‐click on the email account that you want to update.
In the Edit Account window, under Account Settings verify the following information:
Account Name: Preferred account name Name: Preferred name
Email address: complete email address
Account ID (Username): must be the complete email address IMAP/POP server: mail.domain.com
Password: email password
Click on Click here for advanced receiving options and verify the following:
This IMAP/POP connection requires secure connection (SSL) must be unchecked
Override default IMAP/POP port is unchecked .
Check this option if you want to specify a different port numberAlways use secure password is checked
Click on Click here for advanced receiving options and verify the following:
SMTP service requires secure connection (SSL) must be unchecked
Override default SMTP port is unchecked .
Check this option if you want to specify a different port numberSMTP server requires authentication must be checked
Use same settings as receiving mail server is selected Click on Ok .
Re‐launch Entourage.
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How to add an email account using Mac Mail
1. Start Mac Mail, click on the Mail tab from the menu and select Preferences .
2. Click on the Accounts tab from the top menu and click the + button at the bottom left part of the window to
start the wizard that will guide you through the setup process.
3. On the initial screen of the Add Account setup, enter the name that the recipients will see when they receive the email in the Full Name field and the email address in the Email Address field. Enter the password of the email account, too. Click Continue .
4. Enter or select the correct Incoming Mail Server Details and click Continue . Select IMAP for the account type.
Enter the incoming mail server and the full email address in the Username field together with the password in the corresponding field. Click Continue .
5. Do the same settings for the Outgoing Mail Server on the next page. Put a check on Use only this server and Use authentication option. Once again, enter the full email in the Username field and the password. Click Continue .
6. A summary window will be shown on the next page which you can review and go back to edit something. Click
Create if everything is already set up correctly.
7. Sample images below in configuring Mac email for IMAP using SSL:
a. An email account that’s already created should appear on the left pane of the Accounts window. Click on the account that needs to be configured. If you want to delete an email account, just click on the ( ‐ )
button at the lower left.
b. Click the drop down list for Outgoing Mail Server ( SMTP ) and choose Edit SMTP Server List .
c. In the outgoing server list window, select the server that you want to configure/verify and see if its entered under the Account Information tab.
d. Click the Advanced tab and here you will be able to configure server ports and authentication options.
Refer to the table below for the applicable port numbers to use. Click OK to close.
e. Back to the main Accounts window, click on Advanced tab for further advanced settings that might be useful.
How to update an email account using Mac Mail
Click on Mail and click Preferences . Select your email account on the left pane.
Under Account Information,
Incoming Mail server must be set to: mail.yourdomain.com**
User Name: ( your complete email address ) Password: ( your password )
Click the drop down list for Outgoing Mail Server (SMTP) and choose Edit SMTP Server List . Under Account Information,
TLS Certificate : None Click Advanced ,
Set the radio button to Use default ports (25, 465, 587)
Use Secure Socket Layer (SSL) must be unchecked ‐ If its not letting you remove the check, set the radio
button first to Use Custom port and set it to 25. Try it again .
Authentication: Password
User Name: ( your complete email address ) Password: ( your email password )
Click OK
Back to the main Accounts window, click on Advanced . Use SSL must be unchecked
Authentication: Password Leave the rest of the settings as it is.
Quit Mac Mail and re‐launch it.
** If the email account is encrypted, use mail.userservices.net for both incoming and outgoing mail servers.
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How to add an email account using an Android device
Here are the steps on how to configure email on an Android device.
1. Launch email client.
2. Enter complete email address and the password. Click Next . For advanced configuration, click Manual Setup and configure server settings manually.
3. Select IMAP for the Account Type .
4. Enter the Incoming Server settings on the next page.
5. Enter the Outgoing Server settings on the next page.
6. Configure Account Options on the subsequent page until finish.
How to update an email account using an Android device
Under Accounts , choose your email account by tapping on it.
Tap Account Settings and tap your email account.
Scroll down and tap Incoming settings under Server settings Verify the following settings:
Username: Your complete email address Password: Your email password
Server: mail.jeffnet.org Port: 110 (POP) or 143 (IMAP) Security type : None
Tap Done.
Back to Server Settings , now tap Outgoing settings .
Verify the following settings:
SMTP Server: mail.jeffnet.org Port: 25 (POP) or 587 (IMAP) Security Type: None
Require Sign‐in is checked
Username: Your complete email address Password: Your email password
Tap Done .
Launch your email application again.
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How to add an email account using an iPhone/iPad
1. Tap Settings from the home screen.
2. Scroll down and tap Mail, Contacts, Calendars .
3. Tap Add Account to add a new email account. If there is an existing email account, tap the email account that you want to reconfigure.
4. To Add a new email account, select the email provider. If the email provider is not listed, tap Other and then
Add Mail Account.
5. Provide the required information to complete adding the email account. Choose IMAP for the Account Type.
6. Enter the required information for the Incoming and Outgoing servers. Once done, hit Save in the top‐right corner. The device will process the information provided which may take a moment depending on connection speed.
7. By default most iOS devices will try to setup all connections with SSL being enabled. If you do not use the correct SSL hostname, you may receive an error. If the error will say “Cannot connect using SSL, Do you want to try setting up the account without SSL?” Choose “ Yes ”. Hitting “ Yes ” will force the device to use the non‐SSL settings. This is fine to use, but might be an issue with sending mail especially if its connected to an ISP that has Port 25 blocked. Just click on Continue .
How to update an email account using an iPhone/iPad Go to Settings > Mail, Contacts, Calendars > Select your email account:
Name: ( your name )
Address: ( youremailaddress ) Description: ( youremailaddress )
Incoming mail server
Host name: mail.yourdomain.com
User name: ( Your complete email address ) Password: ( your password )
Outgoing mail server
Host name: mail.yourdomain.com
User name: ( Your complete email address ) Password: ( your password )
Click Save on the upper right.
If you ever get this error: "Secure connection failed, The certificate for "[email protected]" may not be valid"
Tap Continue .
If you ever get this error: “Cannot connect using SSL, Do you want to try setting up the account without SSL?”
Choose “ Yes ”.
If you get errors in sending mails, follow these steps to verify your outgoing email server settings:
Go to Settings > Mail, Contacts, Calendars > Select your email account > Account name, tap on SMTP (under the
'Outgoing Mail Server' heading) and then tap on your Primary Server > Make sure that your email account and password is entered. If so, try entering again your username and password.
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How to add an email account using Mozilla Thunderbird
1. Open Thunderbird .
2. Under Accounts , click on Email from Create a new account .
3. Uncheck the free email domain offered and select Skip this and use my existing email .
4. Input your Name , email address and password and then click Continue . It will automatically configure the
settings. You can also click on Manual config button to manually input the email settings.
5. Input the needed server settings to complete the email setup. Click Done when finished.
How to update an email account using Mozilla Thunderbird
Open Thunderbird .
Click Tools , then Account Settings . or Options > Account Settings Select your email account and choose Server Settings
Verify the following settings:
Server Name: mail.(domain).com**
User Name: (must be your complete email address) Port: 110 (POP) or 143 (IMAP)
Connection security: None
Authentication method: Normal password
Back to the accounts in the left, scroll down to the bottom and select Outgoing Server (SMTP)
Select your email address from the list (if you have multiple email accounts set) and verify the following settings:
Server Name: mail.(domain).com Port: 25 (POP) or 587 (IMAP)
User Name: (must be your complete email address) Authentication method: Normal password
Connection security: None
If Username is not the complete email address, it must be updated with the [email protected] To update Username and security settings for Outgoing Server, click Edit button.
Quit Thunderbird and re‐launch it.
** If the email account is encrypted, use mail.userservices.net for both incoming and outgoing mail servers.
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How to add an email account using Eudora Mail
1. Start Eudora Mail. If you don’t have an existing account, it will display the New Account Wizard window. Click Next and continue to add an email account.
2. Select Create a brand new email account , then click Next .
3. Enter email address for the Personality Name . then click Next .
4. Enter your Name . This is the name that other people will see when you send them an email. Click Next .
5. Enter your complete email address. Click Next .
6. Enter your User Name which is the complete email address. Click Next .
7. Enter the incoming mail server and select the type of email account server to use. POP is supported but IMAP is recommended. Click Next .
8. Enter the outgoing mail server . Put a check on Allow authentication then click Next .
9. Click Finish to close the New Account Wizard.
Mail Server Port List
Account Type Port Incoming Mail
POP 3 110, 995(SSL)
IMAP 143, 993 (SSL)
Outgoing Mail
POP 3 25
IMAP 465 (SSL) , 587
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