SecureAnywhereTM
Web Security Service
Guide
This document provides a general overview of the Webroot SecureAnywhere Web Security Service – Partner Management Portal.
Webroot Partners such as Managed Service Providers are given access to their
Partner Management Portal to create and manage Web Security Service accounts for their customers.
The steps for using the Webroot SecureAnywhere Web Security Service - Partner Management Portal are:
Receive the Webroot Welcome Email – See page 2.
Log In and Change Your Password – See page 3.
Add Customer Accounts – See page 4.
Access Switch-In Account – See page 8
Change a Customer’s Account IP Range – See page 9.
Manage a Customer’s Logs, Reports, and Vulnerability Scans – See page 12.
The login for the Partner Management Portal is separate from the login for the Webroot SecureAnywhere Web Security Service which is used to provide protection for your organization proper.
You can, however, switch to your organization’s Webroot SecureAnywhere Web Security Service portal from your Partner Management Portal.
Since login email addresses must be unique across the entire Webroot
SecureAnywhere Web Security Service, regardless of account, you must create a unique email address for each customer account you set up.
Customers are solely responsible for configuring their systems and networks in accordance with industry best practices.
For additional information, see Resources page on page 15.
Guide
To receive the Webroot Welcome Email:
1. You will receive a Welcome Email from Webroot (Web Filtering Service) notifying you that your Partner Portal account has been registered.
2. The email contains your login details.
Guide
To log in and change your password:
1. In a web browser, enter the following URL:
https://weblogin.webroot.com
2. Log in with the credentials you received from the email in the Receiving the Webroot Welcome Email procedure on page 2.
3. The system prompts you to change your password.
Your password must meet the following requirements:
Have a minimum length of eight characters.
Use at least three of the following types of characters:
Lower case
Upper case
Numbers
Special characters
Guide
Now that you have access to your Web Security Service – Partner Management Portal you can begin adding your customer accounts.
To add a customer account:
1. In a web browser, enter the following URL:
https://weblogin.webroot.com
2. Log in with your partner portal credentials.
3. Click the Accounts tab and select Add.
4. In the Customer Account Information area, populate the following fields:
Customer ID Enter any numeric value.
Account Name Enter the name of the customer account.
Administrator Email Enter the email of the administrator.
The administrator email must be unique and cannot be in use in any other Webroot Web Security Service accounts.
Send Notification
Email Select the checkbox to have the system send the temporary password to the administrator.
Guide
Choose Recipient of
Email From the drop-down menu, select one of the
following to indicate where the temporary password should be sent:
Select Recipient – You will be able to select from a list of recipients.
Send to Account Administrator – The system sends the temporary password to the account admin.
Send to My Email Address – The system sends the temporary password to your email address.
Guide
5. In the User Configuration area, in the IP Range field, enter the gateway IP Addresses of your customer’s sites that will utilize the Web Security Service.
The syntax must be as follows:
For individual addresses - XXX.XXX.XXX.XXX, XXX.XXX.XXX.XXX
For ranges - XXX.XXX.XXX.XXX-XXX.XXX.XXX.XXX
Guide
6. In the Vendor Controlled Information area, populate the following fields:
Licenses Enter the number of seats to be allocated to this customer from your pool of licenses purchased from Webroot.
Company Email
Domain Enter the email domain for your customer, for example, webroot.com.
This domain is mainly used to identify end users in the customer’s console.
7. Click the Save button to add the new customer account.
Guide
When each customer account is created, a Switch-In account is also created with it.
This account allows the Partner to switch to the customer account from the Partner Portal.
To access your customer accounts using the Switch-In Access:
1. In a browser, enter the following URL:
https://weblogin.webroot.com
2. Log in with your partner portal credentials.
3. Click on the Accounts tab.
4. Next to the customer account you want to access, click the Switch link.
Guide
5. In the upper right corner of the portal, click the Switch Back link to switch back to the Partner Portal from the customer account.
Guide
To change a customer’s account IP Range:
1. In a browser, enter the following URL:
https://weblogin.webroot.com
2. Log in with your partner portal credentials.
3. Click the Accounts tab.
4. Next to the customer account you want to edit, select the Edit link.
Guide
5. In the lower right corner, locate the IP Range box.
6. In the IP Range box, do either of the following:
Add the new IP Addresses
Modify the existing IP Address
7. Click the Save button to save your changes.
Guide
By default, the Switch-In account does not have access to the customer’s Logs, Reports, or Vulnerability Scan Reports. In order to manage the Logs, Reports, and Vulnerability Scan Reports of the customer, access permissions for the Switch-In account need to be modified using the Administrator account of the customer.
To manage a customer’s Logs, Reports, and Vulnerability Scan Reports:
1. In a browser, enter the following URL:
https://weblogin.webroot.com
2. Log in using the Customer’s Administrator credentials.
3. Click the Admins tab.
Guide
4. Next to the [email protected] account, select the Edit link.
5. Click the Application Permissions tab.
Guide
6. At the bottom of the Applications Permissions tab, ensure that the following checkboxes are selected:
Manage Log – View and Full Audit
Manage Report/Dashboard – View
Manage VulnScan Results – View
7. Click the Save button to save your changes.
Guide
Webroot Business Support
Documents
