004 Indonesia_Contingency Planning_Bilingual Version

(1)

JICA Project for Contingency

Exercises in Indonesia

BALIHAI RESORT & SPA

2 MARCH 2007

“CONTINGENCY PLANNING”

Proyek JICA

Pelatihan Kontijensi

di Indonesia

BALIHAI RESORT & SPA

2 MARET 2007

“PROGRAM CONTINGENCY”

CONTINGENCY

PLANNING

PROGRAM

KONTINJENSI

CONTINGENCY PLANNING

ALSO KNOWN AS

CRISIS MANAGEMENT PLANNING

OR

EMERGENCY PLANNING

PROGRAM KONTINJENSI

DIKETAHUI JUGA SEBAGAI

PROGRAM MANAGEMEN KRISIS

ATAU

(2)

ANNEX 17 STANDARD 5.1.4

“Each contracting State shall ensure that contingency plans are developed and resources made available to safeguard

civil aviation against acts of unlawful interference. The contingency plans shall be tested on a regular basis.”

CONTINGENCY PLANNING

ANNEX 17 STANDAR 5.1.4

“Tiap negara anggota wajib menjamin program-program kontinjensi dikembangkan dan dipergunakan sebagai sumber daya yang tersedia untuk mengamankan penerbangan sipil

terhadap tindakan-tindakan gangguan yang melawan hukum. Program-program

kontijensi tersebut harus dites secara rutin.”

PROGRAM KONTINJENSI

¾ A CONTINGENCY is a possible but not very likely future event or condition, it is

An Eventuality

¾ A CRISIS is an unstable period, especially one of extra trouble or danger, it is

The Abnormal – The Unexpected

¾ SUATU KEADAAN KONTINJENSI

memungkinkan tetapi tidak selalu seperti kejadian atau kondisi yang diperkirakan, ini adalah

suatu Pengecualian

¾ KRISIS adalah suatu kejadian yang tidak stabil, khususnya sesuatu yang sangat mengganggu atau berbahaya, ini merupakan

kondisi tidak normal – tidak diharapkan

MAJOR OBJECTIVE OF THE PLAN

 The protection of life and property  The resumption of normal operations

SECONDARY OBJECTIVE

 Investigation – accident or crime

SASARAN UTAMA PROGRAM

 Melindungi kehidupan dan kekayaan  Memulai operasi yang normal

SASARAN KEDUA

 Investigasi – kecelakaan atau

(3)

BASIC PRINCIPLE OF THE PLAN

9 To rescue people from harm

9 To prevent the exposure of people to

danger

9 Must be simple but effective

9 Must be known to all those involved in

the implementation

PRINSIP DASAR ADALAH

9 Menyelamatkan masyarakat dari

kejahatan

9 Mencegah masyarakat terkena bahaya 9 Harus sederhana dan efektif

9 Harus diketahui oleh semua pihak

yang terlibat dalam pelaksanaannya

IMPLEMENTATION OF THE PLAN

The initial response to a crisis will

be:-Disbelief !! Confusion !! Uncertainty !!

The next stage

requires:-9 Communication 9 Confirmation 9 Assessment 9 Action

PELAKSANAANNYA

Tanggapan awal terhadap suatu krisis akan :

-tdk percaya !! bingung !! Tdk pasti !!

Tahap selanjutnya

adalah:-9 Komunikasi 9 Memastikan 9 Menilai 9 Tindakan

VARIOUS PHASES TO THE PLAN

¾ FIRST PHASE – Early warning ¾ SECOND PHASE – Preparation ¾ THIRD PHASE – Implementation ¾ FOURTH PHASE – Operational ¾ FIFTH PHASE – Recovery ¾ SIXTH PHASE – Investigation ¾ SEVENTH PHASE - Evaluation

BEBERAPA FASE TAHAPAN

¾ PERTAMA – Peringatan dini ¾ KEDUA – Persiapan ¾ KETIGA – Pelaksanaan ¾ KEEMPAT – Operasional ¾ KELIMA – Perbaikan ¾ KEENAM – Investigasi ¾ KETUJUH - Evaluasi

(4)

DEVELOPMENT OF CONTINGENCY PLANS

They should, at the very least deal with:-¾ Screening of passengers, baggage, cargo,

mail and stores

¾ Unlawful seizure or sabotage of aircraft and

installations and threats of such acts

¾ Armed attack within airport boundaries ¾ Armed attack from external points

¾ Investigation of suspected explosive devices

and the disposal of such items.

PENGEMBANGAN PROGRAM-PROGRAM KONTINJENSI

Mereka harus, setuju paling tidak dengan beberapa hal dibawah

ini:-¾ Pemeriksaan penumpang, bagasi, kargo, pos

dan gudang-gudang

¾ Tindakan melawan hukum atau sabotasi

pesawat dan pemasangan serta ancaman sejenis

¾ Serangan senjata di dalam bandara ¾ Serangan senjata dari luar bandara

¾ Investigasi bahan peledak yang dicurigai dan

pemusnaan bahan sejenis.

AIMS OF THE PLAN

To achieve their purpose the plans should:  Be set out in an easily understood manual  Define the responsibilities and actions/roles of

the various personnel/agencies

 Ensure the orderly and efficient transition from

normal to emergency operations

 Designate the command authority and clear

chains of command

TUJUANNYA

Untuk mencapai target, program-program seharusnya:

 Menyusun manual yang mudah dimengerti  Menjelaskan tanggung jawab dan tindakan/peran

dari beberapa petugas/institusi

 Meyakinkan urutan dan perubahan dari kondisi

normal menjadi gawat

 Menunjuk komando dan rantai komando yang

jelas

AIMS OF THE PLAN (cont.)

To achieve their purpose the plans should:  Delegate an airport emergency authority  Assign the emergency responsibilities

 Authorise key personnel for actions in the plan  Co-ordinate all efforts to cope with the incident  Continue safe operations of aircraft or return to

operations as soon as possible

 Provide additional security personnel and other

staff resources

TUJUANNYA (samb.)

 Mewakili satu unit emergensi bandara  Menugaskan unit-unit emergensi yang

bertanggunng jawab

 Petugas yang berwenang untuk mengambil

tindakan sesuai dalam program

 Koordinasi dengan segala usaha untuk

mengatasi kecelakaan ini

 Meneruskan operasional pesawat yang aman

atau kembali ke operasional yang biasa sesegera mungkin

 Mempersiapkan petugas pengamanan tambahan

(5)

AIMS OF THE PLAN (cont.)

Designate specific duties of the following

agencies:- Government authorities

 Authority responsible for police

functions

 Airport administration  Air traffic services

TUJUAN PROGRAM (samb.)

Memberikan tugas-tugas khusus kepada beberapa instansi dibawah

ini:- Lembaga-lembaga pemerintahan  Lembaga yang bertanggung jawab

untuk fungsi-fungsi kepolisian

 Administrasi Bandara  Air traffic services

AIMS OF THE PLAN (cont.)

Designate specific duties of the following

agencies:- Aircraft operator  Military

 Medical services/hospitals  Rescue and fire fighting services

TUJUAN PROGRAM (samb.)

Memberikan tugas-tugas khusus kepada beberapa instansi dibawah

:- Perusahan penerbangan  Militer

 Pelayanan Medikal/Rumah Sakit  PKP-PK

EMERGENCY OPERATIONS CENTRE (EOC)

ESSENTIAL

REQUIREMENTS:- Well operated and equipped

 Focal point for control and co-ordination  Clearly defined operating procedures  Designation of personnel

 Layout and installations at the airport  Availability of supporting services

EMERGENCY OPERATIONS CENTRE (EOC)

SYARAT-SYARAT

UTAMA:- Beroperasi dan tersedia dengan baik  Posisi berbicara untuk mengontrol dan

berkoordinasi

 Prosedur pengoperasian yang jelas  Petugas yang ditugaskan

 Layout dan pemasangan di bandara  Pelayanan pendukung yang tersedia

(6)

EMERGENCY OPERATIONS CENTRE (EOC)

ESSENTIAL

REQUIREMENTS:- Facilities for evacuating personnel  Diversion of aircraft as required  Availability of accommodation  Floodlighting

 Communications

 Availability of access points

EMERGENCY OPERATIONS CENTRE (EOC)

PERSYARATAN UTAMA

:- Fasilitas untuk evakuasi personel  Pemindahan pesawat jika diperlukan  Akomodasi yang tersedia

 Lampu Penerangan  Komunikasi

 Posisi akses yang tersedia

Media Centre Press Liaison Point

Victim next of kin info/centre

VEHICLE AND EQUIPMENT HOLDING POINT

Fire Police Military Airport Authority Ambulance Fire Brigade

ICP Police

ICP AuthorityG’ment Military ICP Ambulance ICP Property Collection Point _SITE

Inner Cordon Mortuary Collection Point Temporary Mortuary Mortuary Evacuation Assembly Point Survivor Ident Centre Casualty Receiving Station Ambulance Loading Point Designated Hospital(s) Support Hospital(s) Outer Cordon

CRISIS SITE MANAGEMENT

Police F/d Command

Medical Evaluation & Initial Treatment

Teams Crew Assembly & Debrief Point Customs Immigration Quarantine Postal A’thity Airline/Airport ICP Trauma Counselors Fed. G’ment decision making. Liaison with State G’ments Foreign G’ments. International Authorities (ICAO)

CORE RESPONSE GROUP

Media Centre Press Liaison Point

Victim next of kin info/centre

VEHICLE AND EQUIPMENT HOLDING POINT

Fire Police Military Airport Authority Ambulance Fire Brigade

ICP Police

ICP AuthorityG’ment Military ICP Ambulance ICP Property Collection Point _SITE

Inner Cordon Mortuary Collection Point Temporary Mortuary Mortuary Evacuation Assembly Point Survivor Ident Centre Casualty Receiving Station Ambulance Loading Point Designated Hospital(s) Support Hospital(s) Outer Cordon

CRISIS SITE MANAGEMENT

Police F/d Command

Medical Evaluation & Initial Treatment

Teams Crew Assembly & Debrief Point Customs Immigration Quarantine Postal A’thity Airline/Airport ICP Trauma Counselors Fed. G’ment decision making. Liaison with State G’ments Foreign G’ments. International Authorities (ICAO)

CORE RESPONSE GROUP

INCIDENT ACCESS AND CONTROL

Controlled areas should be established:-9 An inner cordon – surrounding the

actual incident

9 Forward control point – access to inner cordon

The purpose of the inner cordon is to isolate the incident and prevent access by the public or press and to contain any breakout by the perpetrators. Access to the inner cordon is only permitted with the agreement of the forward control point commander

AKSES DAN PENGENDALIAN

KECELAKAAN

Daerah-daerah yang dikendalikan harus ditentukan

:-9 Lingkaran penjagaan dalam – disekitar lokasi kejadian

9 Poin pengendalian penghubung – akses ke lingkaran penjagaan dalam

Tujuan dari lingkaran penjagaan dalam adalah untuk mengisolasi TKP dan melindungi akses dari publik dan media massa serta peluang untuk pelaku. Akses ke lingkaran penjagaan dalam hanya diijinkan jika mendapat persetujuan komando pengendalian

(7)

CONTROL CRITERIA

Any form of crisis requires a Crisis Team Leader with a support team operating out of a

Crisis Management Centre. A command structure must be agreed and accepted during the preparation of The Plan and not left for negotiation during an

actual incident.

KRITERIA PENGENDALIAN

Bentuk krisis memerlukan seorang Pemimpin dengan satu

tim pendukung pengoperasian dari Crisis Management Centre.

Struktur komando harus telah disetujui dan diterima pada saat

persiapan program dan tidak dengan perundingan pada saat

kejadian sebenarnya

COMMUNICATIONS

4 Links will be required between the

forward control point and personnel deployed within the inner cordon and also the EOC.

4 It must be remembered that radio

transmissions maybe overheard by the perpetrators, the press and others

4 The early establishment of secure

landlines is highly desirable

KOMUNIKASI

4 Komunikasi akan diperlukan antara

poin pengendali dan petugas yang tersebar dalam lingkaran penjagaan dalam serta EOC.

4 Perlu diingat bahwa penggunaan

radio transmisi mungkin dapat didengar oleh pelaku, media massa dan lain-lain

4 Penggunaan jaringan yang aman

sangat disyaratkan

DESIGNATED AIRCRAFT PARKING

POINTS

One or more selected points will take into

account:- The availability of covered approaches  The need for quick and easy access  The possible danger to other aircraft,

people and hazards such as fuel tanks

 The isolation from press/public

 The possible continuance of normal air

traffic

POSISI TEMPAT PARKING PESAWAT

Satu atau beberapa lokasi terpilih akan mempertimbangkan

:- Tersedianya appron

 Membutuhkan akses yang cepat dan

mudah

 Kemungkinan membahayakan pesawat,

masyarakat dan bahan berbahaya seperti tangki bahan bakar

 Isolasi dari media massa / publik  Memungkinkan melanjutkan lalu lintas

(8)

PRESS AND PUBLIC

Media interest at a major incident will be considerable and it is important

that:-4 Press are dealt with fairly but firmly 4 They do not publish information that

might prejudice action

4 Information is controlled regarding the

situation

4 Camera teams are prevented from

infiltrating the incident area

MEDIA MASSA DAN PUBLIK

Media massa tertarik pada suatu kejadian kecelakaan yang besar dapat dipertimbangkan dan penting bahwa

:-4 Media massa setuju dengan

kebenaran tetapi tegas

4 Mereka tidak diperbolehkan memuat

informasi yang menimbulkan prasangka

4 Informasi dikontrol sesuai dengan

situasi

4 Kamerawan dicegah untuk memasuki

TKP

HOSTAGE NEGOTIATION

The plan will take into

account:-o The need for hostage negotiation

o The possibility of armed intervention

o Provision of negotiation personnel

o Provision of other resources:-Interpreters

Accommodation Communication

PERUNDINGAN SANDRA

Program akan mempertimbangkan

:-o Keperluan untuk perundingan sandra

o Kemungkinan interfensi senjata

o Tersediannya negosiator

o Penyediaan yang lain seperti:-Penterjemah

Akomodasi Komunikasi

ADDITIONAL EXPERTISE

Resources may be required in the following areas to support EOC

operations:-4 In-flight explosive device search procedures

4 In-flight handling and securing of suspect explosive articles

4 Policing authority response to an occurrence

4 Hostage negotiation

KEAHLIAN TAMBAHAN

Sumber daya yang mungkin diperlukan pada beberapa lokasi dibawah ini untuk mendukung operasional

:-4 Prosedur-prosedur pencarian bahan peledak di dalam penerbangan

4 Penanganan dalam penerbangan dan pasal-pasal mengamankan bahan peledak yang dicurigai

4 Lembaga kebijakan yang menangani kejadian

(9)

ADDITIONAL EXPERTISE

operations:-4 Psychiatry/psychology

4 Communications

4 Air traffic services

4 Airport operations and layout

4 Special parking location for aircraft

4 Ahli jiwa /psychology

4 Ahli komunikasi

4 Ahli Air traffic services

4 Pengoperasian bandara dan layout

4 Lokasi parkir khusus untuk pesawat

KEAHLIAN TAMBAHAN

:-ADDITIONAL EXPERTISE

operations:-4 Experts and documents available from adjacent locations

4 Flight operations

4 Other support services (e.g. linguist or religious specialist)

4 Ahli-ahli dan dokumen-dokumen yang tersedia untuk lokasi yang berdekatan

4 Pengoperasian penerbangan

4 Pelayanan pendukung lain (misalnya ahli bahasa atau agama)

KEAHLIAN TAMBAHAN

:-DESIGNATED COMMAND

AUTHORITY

For incidents involving airports and airlines there will be a Designated Command Authority within the National and/or Airport

Contingency Plans

An Airline Emergency Operations Centre would offer a supportive

role to the Command Authority

KOMANDO YANG DITUNJUK

Untuk kejadian yang melibatkan bandara dan perusahan penerbangan akan ada penunjukan

komando yang berwenang sesuai dengan Program Kontinjensi

Nasional dan/atau Bandara Suatu Pusat Pengoperasian

Emergensi Peruhanan Penerbangan menawarkan bantuan

(10)

AIRLINE EMERGENCY OPERATIONS

CENTRE (EOC)

Comprised of two cells

INNER CELL – Senior personnel from airline security, safety and flight operations

OUTER CELL – Senior personnel from airline management, technical/cabin crew, engineering management, legal, finance, public/media relations, employee relations, insurance and linguists

AIRLINE EMERGENCY OPERATIONS

CENTRE (EOC)

Terdiri dari dua bagian

BAGIAN DALAM – Petugas senior dari sekuritu perusahaan penerbangan, keselamatan dan pengoperasian penerbangan

BAGIAN LUAR – Petugas senior dari managemen airline, teknisi/crew pesawat, managemen teknik, hukum, keuangan, PR, karyawan, asuransi dan ahli bahasa

AIRLINE EMERGENCY

OPERATIONS CENTRE (EOC)

Preferred option is an EOC dedicated solely for the management of crises. If a location cannot be dedicated it must be capable of being quickly converted in times of crises. Access must be strictly controlled.

AIRLINE EMERGENCY

OPERATIONS CENTRE (EOC)

Pilihan yang dikehendaki merupakan EOC ditunjuk sebagai badan tunggal untuk mengatur krisis-krisis.

Jika lokasi tidak dapat ditentukan, harus mampu merubah secara cepat pada saat krisis.

Akses harus dikontrol dengan ketat.

EOC DESIGN

 In a security controlled area  Accommodation for all agencies  Communications equipment  Sleeping/Rest areas

Toilet/Washrooms facilities

 Meal Preparation/Dining Area

 Briefing Room – should be an

annex of the control centre

DESAIN EOC

 Dalam area pengawasan sekuriti  Akomodasi bagi seluruh perwakilan  Peralatan komunikasi

 Tempat/area istirahat

Fasilitas Toilet/Washrooms

 Area dapur / ruang makan  Ruang Briefing – sebaiknya

merupakan ruangan tambahan (menggabungkan) dari control centre (pusat pengaturan/pengawasan)

(11)

OTHER INCIDENTS

Airline Contingency Plan in relation to non airports/aircraft incidents

1. Explosive attacks – airline staff/property

2. Kidnapping of airline staff 3. Extortion

4. Bomb threats 5. Demonstrations 6. Natural disasters

INSIDEN-INSIDEN LAIN

Airline Contingency Plan yang berkaitan dengan insiden-insiden non

airports/aircraft

1. Serangan Explosive (bom) – airline staff/property

2. Penculikan terhadap staff airline 3. Pemerasan 4. Ancaman-ancaman Bom 5. Demonstrasi-demonstasi 6. Bencana alam

OTHER INCIDENTS

7. War 8. Civil disorder

9. Consequences of major crime

Such incidents might occur at off-airport locations. The implementation of contingency plans will depend upon company policy and the

laws of the State where the incident occurs.

INSIDEN-INSIDEN LAIN

7. Perang

8. Kekacauan sipil

9. Konsekuensi dari kejahatan besar

Insiden-insiden itu dapat terjadi diluar lokasi bandara. Implementasi contingency plans akan

bergantung pada kebijakan perusahaan dan hukum dari negara yang bersangkutan.

TESTING THE CRISIS

MANAGEMENT PLAN

Two major requirements:

1. Testing responses of the teams 2. Testing the procedural elements of

the plan

PENGUJIAN “THE CRISIS

MANAGEMENT PLAN”

Dua hal utama yang diperlukan:

1. Pengujian reaksi-reaksi dari para tim 2. Pengujian elemen-elemen

(12)

TESTING EXERCISES

9 ‘Table top’ exercises with written

scenarios

9 ‘Hypothetical’ exercises 9 ‘Restricted’ exercises

9 ‘Real-time’ exercises – should be

undertaken annually

LATIHAN-LATIHAN PENGUJIAN

9 Latihan-latihan ‘Table top’ dengan

skenario-skenario tertulis

9 Latihan-latihan ‘Hypothetical’ 9 Latihan-latihan ‘Restricted’

9 Latihan-latihan ‘Real-time’ – dilakukan

setiap tahun

CONCLUSION

Some questions are listed below which can be used as a basis for

a comprehensive check-list

Î Is there a Contingency Plan? Î Where is it located?

Î What are your responsibilities? Î Do you have to contact anybody? Î Who are they?

Î Is the telephone list up to date?

KESIMPULAN

Beberapa pertanyaan-pertanyaan dibawah ini dapat dijadikan dasar untuk

comprehensive check-list ÎApakah terdapat Contingency Plan

(Rencana Kontinjensi)?

ÎBerlokasi dimana ?

ÎApa tanggung-jawab anda ?

ÎHaruskah anda menghubungi seseorang ? ÎSiapakah mereka ?

ÎApakah daftar telepon sudah di update

(diperbarui) ?

CONCLUSION

Further questions

Î Has the plan been tested recently? Î Has there been a de-briefing session? Î Is there a reviewing committee? Î Who manages the crisis management

centre?

Î What equipment is needed?

Î Are there sufficient telephone points?

KESIMPULAN

Pertanyaan-Pertanyaan Lanjutan

Î Sudahkah rencana tsb di uji baru-baru

ini ?

Î Sudahkah dilakukan sesi tanya-jawab ? Î Adakah komite peninjau ulang ? Î Sipakah yang mengatur crisis

management centre ?

Î Peralatan apakah yang diperlukan ? Î Apakah terdapat cukup titik-titik

(13)

CONCLUSION

Î Has an emergency number been

designated?

Î How many calls can It take?

Î Should additional lines be installed? Î What are the arrangements for

refreshments?

Î Will trauma counselling be required?

KESIMPULAN

Pertanyaan-Pertanyaan Lanjutan Î Apakah sudah terdapat nomor emergency

(telepon dll) yang pasti ?

Î Berapa kali panggilan yang dapat diterima? Î Apakah perlu dipasang beberapa

sambungan tambahan ?

Î Rencana-rencana apakah yang disiapkan

untuk untuk makanan dan minuman ?

Î Apakah akan dibutuhkan trauma counselling

(nasehat bagi orang luka berat)?

CONCLUSION

Î Who will liaise with the media? Î How much information do you give

and how often?

Î Where would you hold a press

conference?

KESIMPULAN

Pertanyaan-Pertanyaan Lanjutan

Î Siapa yang berhubungan

(penghubung) dengan media?

Î Berapa banyak informasi yang akan

diberikan ? Dan seberapa seringkah ?

Î DImanakah akan dilakukan Press

Conference ?

“

CONTINGENCY PLANS MUST BE PRACTISED

AND EXERCISED ON A REGULAR BASIS, TO IDENTIFY WEAKNESSES AND TO MAKE MODIFICATIONS THAT ARE NECESSARY TO BRING AN ACTUAL EMERGENCY SITUATION TO A SAFE CONCLUSION.”

REMEMBER!!!

“

PERENCANAAN KONTIJENSI HARUS

DIPRAKTEKKAN DAN DILAKUKAN PELATIHAN SECARA BERKALA, UNTUK MENGIDENTIFIKASI KEKURANGAN-KEKURANGAN DAN UNTUK MEMBUAT MODIFIKASI YANG DIPERLUKAN DALAM MEMBAWA (BILAMANA TERJADI) SITUASI EMERGENCY AKTUAL KE ARAH AKHIR YANG AMAN.”

INGAT !!!

(14)