ITC105_SampleExam

FACULTY OF BUSINESS FACULTY OF BUSINESS

SCHOOL OF COMPUTING AND MATHEMATICS SCHOOL OF COMPUTING AND MATHEMATICS

SESSION 1 EXAMINATION 2011 [201130] SESSION 1 EXAMINATION 2011 [201130] ITC105 –

ITC105 – COMMUNICATIOCOMMUNICATION & N & INFORMATIOINFORMATION MANAGEMENTN MANAGEMENT ON CAMPUS, DISTANCE EDUCATION & STUDY CENTRES ON CAMPUS, DISTANCE EDUCATION & STUDY CENTRES

LECTURER:

LECTURER: Anthony Chan, Corinna Ng, Margaret Redestowicz, Giuseppe Giovenco, Robert Anthony Chan, Corinna Ng, Margaret Redestowicz, Giuseppe Giovenco, Robert StockerStocker DAY

DAY & & DATE: DATE: TIME:TIME:

WRITING TIME:

WRITING TIME: Two (2) hoursTwo (2) hours READING TIME:READING TIME: Ten (10) minutesTen (10) minutes MATERIALS SUPPLIED BY

MATERIALS SUPPLIED BY UNIVERSITY:UNIVERSITY: 1x12 page answer booklet,1x12 page answer booklet,

General Purpose Answer Sheet (GPAS) General Purpose Answer Sheet (GPAS) MATERIALS PERMITTED IN

MATERIALS PERMITTED IN EXAMINATION:EXAMINATION: English and/or Foreign LanguageEnglish and/or Foreign Language Dictionary, unannotated and unmarked Dictionary, unannotated and unmarked

NUMBER OF QUESTIONS: 4 short

NUMBER OF QUESTIONS: 4 short answer questions, 30 multiple choice answer questions, 30 multiple choice questionsquestions INSTRUCTIONS TO CANDIDATES:

INSTRUCTIONS TO CANDIDATES: 1.

1. Attempt ALL questions as directed in the GPAS and answer book provided.Attempt ALL questions as directed in the GPAS and answer book provided. 2.

2. Please enter your name and student number and sign in the box provided below.Please enter your name and student number and sign in the box provided below. 3.

3. This examination is worth 50% of the This examination is worth 50% of the final assessment.final assessment. 4.

4. The exam has 2 PARTS—The exam has 2 PARTS— Part

Part A A has 30 has 30 multiple multiple choice choice questions questions – – 1 1 mark mark each. each. Answer Answer all all questions. questions. 30 30 marksmarks Part

Part B B has has 4 4 short short answer answer questions questions – – 20 20 marks marks each each 80 80 marksmarks Answer each question on a new page.

Answer each question on a new page. 5.

5. Answer the correct question by shading in the right answer with a 2B pencil only.Answer the correct question by shading in the right answer with a 2B pencil only. 6.

6. This examination is worth 50% of the This examination is worth 50% of the final assessment.final assessment. 7.

7. This is a CLOSED book exam.This is a CLOSED book exam.

INSTRUCTIONS TO INVIGILATORS: INSTRUCTIONS TO INVIGILATORS: THE CANDIDATE MAY

THE CANDIDATE MAY NOTNOT RETAIN THE EXAMINATION QUESTION PAPER.RETAIN THE EXAMINATION QUESTION PAPER. PLEASE COLLECT BOTH GPAS & 12-PAGED BOOKLET.

PLEASE COLLECT BOTH GPAS & 12-PAGED BOOKLET. STUDENT

EXAM BASED ON BCOM 2nd

EXAM BASED ON BCOM 2nd Edition

Edition

Part A:

Part A: Answer all fifty (30) questions by shading the correct answer in the General PurposeAnswer all fifty (30) questions by shading the correct answer in the General Purpose Answer Sheet (GPAS). Use a 2B pencil to shade in the right

Answer Sheet (GPAS). Use a 2B pencil to shade in the right answer; do not use a pen. Eraseanswer; do not use a pen. Erase all unwanted answers cleanly.

all unwanted answers cleanly.

1.

1. Which one of the following is not part Which one of the following is not part of the communication process model?of the communication process model? A.

A. encode messageencode message B.

B. interferencesinterferences C.

C. value of messagevalue of message D.

D. channel selectionchannel selection 2.

2. What does the following sentence describe?What does the following sentence describe?

“An assortment of non-cognitive skills, capabilities and competencies that influence a “An assortment of non-cognitive skills, capabilities and competencies that influence a person’s ability to successfully cope with environmental demands and pressures.” person’s ability to successfully cope with environmental demands and pressures.” A. Intelligence Quotient A. Intelligence Quotient B. Military Competence B. Military Competence C. Emotional Intelligence C. Emotional Intelligence D. Adaptive Communicator D. Adaptive Communicator 3.

3. Which of the following is not a Which of the following is not a characteristic of an effective grouping forcharacteristic of an effective grouping for communication? communication? A. longevity A. longevity B. common goals B. common goals C. group norms C. group norms D.nationality D.nationality 4.

4. Negative roles detract from a Negative roles detract from a communication group’s purpose. Which one of thecommunication group’s purpose. Which one of the following is not such a role?

following is not such a role?

A. isolate – one who is present but fails

A. isolate – one who is present but fails to participateto participate B. airhead – one who is never prepared

B. airhead – one who is never prepared C. digresser – one who

C. digresser – one who deviates from the group’s purposedeviates from the group’s purpose D. freelancer – one who is there to enjoy the

D. freelancer – one who is there to enjoy the benefitsbenefits 5.

5. Which of the fWhich of the following examples illustrates “compliance-resistingollowing examples illustrates “compliance-resisting”?”? A. Sam would lie all the

A. Sam would lie all the time to his colleagues to get out of doing any extra work.time to his colleagues to get out of doing any extra work. B. Jamie was asked to always wear a safety vest as her job needed her to be visible. B. Jamie was asked to always wear a safety vest as her job needed her to be visible. But she is often very forgetful in

But she is often very forgetful in this aspect of her work.this aspect of her work.

C. John asked to be sent overseas for a training class and worried he might be refused. C. John asked to be sent overseas for a training class and worried he might be refused. He prepared other reasons why he

He prepared other reasons why he should be sent to that should be sent to that particular training session.particular training session. D. Jane always buys the cheapest electrical appliance and does not

D. Jane always buys the cheapest electrical appliance and does not bother about itsbother about its electrical or electronic safety compliance.

Questions 6 to 10. Each of t

Questions 6 to 10. Each of the following describes a type of communication. Selecthe following describes a type of communication. Select the answer that best fits

the answer that best fits the description.the description. 6.

6. Sydney Fried Chicken has recently announced a new healthy cooking method for Sydney Fried Chicken has recently announced a new healthy cooking method for itsits roast chicken. roast chicken. A. intrapersonal communication A. intrapersonal communication B. interpersonal communication B. interpersonal communication C. organisational communication C. organisational communication D. public communication D. public communication 7.

7. Mr. Brown, owner of Sydney Fried Chicken, often thinks deeply about how he canMr. Brown, owner of Sydney Fried Chicken, often thinks deeply about how he can improve food choices and quality.

improve food choices and quality. A. intrapersonal communication A. intrapersonal communication B. interpersonal communication B. interpersonal communication C. organisational communication C. organisational communication D. public communication D. public communication 8.

8. To deliver value to customers, the kitchen must work hand in hand with suppliers toTo deliver value to customers, the kitchen must work hand in hand with suppliers to ensure the freshest ingredients are only used.

ensure the freshest ingredients are only used. A. intrapersonal communication A. intrapersonal communication B. interpersonal communication B. interpersonal communication C. organisational communication C. organisational communication D. public communication D. public communication 9.

9. Every worker must inform other team members if any unsafe practice or suspect foodEvery worker must inform other team members if any unsafe practice or suspect food substance is discovered during their shift.

substance is discovered during their shift. A. intrapersonal communication A. intrapersonal communication B. interpersonal communication B. interpersonal communication C. organisational communication C. organisational communication D. public communication D. public communication 10.

10. Mr. Brown often meets with Sydney Fried Chicken’s chef to find out how the Mr. Brown often meets with Sydney Fried Chicken’s chef to find out how the kitchenkitchen staff is coping wit

staff is coping with customer demands.h customer demands. A. intrapersonal communication A. intrapersonal communication B. interpersonal communication B. interpersonal communication C. organisational communication C. organisational communication D. public communication D. public communication ---11.

11. Which of the following statement relates to conflict resolution?Which of the following statement relates to conflict resolution? A. conflict occurs when there is interest in money or financials A. conflict occurs when there is interest in money or financials B. competition with other

B. competition with other companies always result in differencescompanies always result in differences C. industrial spying always results in internal conflicts

12.

12. When does groupthink occur?When does groupthink occur?

A. When group members dominate interaction A. When group members dominate interaction

B. When a certain group is rewarded better than the other group B. When a certain group is rewarded better than the other group C. It happens when supervisors are

C. It happens when supervisors are absent from a meetingabsent from a meeting

D. Teams gang up to fight competitive strategies from another company D. Teams gang up to fight competitive strategies from another company 13.

13. What is a cliché in communication?What is a cliché in communication? A. a valuable customer that

A. a valuable customer that can assist you in securing good contractscan assist you in securing good contracts B. leadership qualities shown by the company director’s

B. leadership qualities shown by the company director’s speechspeech C. an

C. an overused expression common in conversations and business messagesoverused expression common in conversations and business messages D. technical terms used frequently in

D. technical terms used frequently in communicationcommunication 14.

14. What are the tWhat are the two basic components of a persuasive message?wo basic components of a persuasive message? A. correct language and colourful print

A. correct language and colourful print

B. length of product in market and names of directors B. length of product in market and names of directors C. claims and evidences

C. claims and evidences

D. sales figures and company profits D. sales figures and company profits 15.

15. Which of the following is NOT a Which of the following is NOT a principle of sound writing principles?principle of sound writing principles? A. let receivers have the spotlight

A. let receivers have the spotlight

B. use concrete nouns and passive verbs B. use concrete nouns and passive verbs C. usage of specific language

C. usage of specific language D. keeping paragraphs short D. keeping paragraphs short 16.

16. Which of the following is about primary researchWhich of the following is about primary research

I. Review of works written by investigators over the last 10 I. Review of works written by investigators over the last 10 yearsyears II. Experiments on how sugar level affects the learning of ITC105 II. Experiments on how sugar level affects the learning of ITC105 III. Checking data collected by the Australian Bureau of Statistics III. Checking data collected by the Australian Bureau of Statistics IV. Observing how teenagers pick their

IV. Observing how teenagers pick their drink flavoursdrink flavours A. I, II and III A. I, II and III B. I and III B. I and III C. II and IV C. II and IV D. III only D. III only 17.

17. Which of the following Which of the following statements illustrate “understanding value differences can aidstatements illustrate “understanding value differences can aid in interpreting

in interpreting messages”messages”??

A. Germans preferring the direct

A. Germans preferring the direct pattern for positive and pattern for positive and negative messagesnegative messages B. Asians preferring to eat rice for

B. Asians preferring to eat rice for their main mealtheir main meal C. You can bribe officials to do favours in

C. You can bribe officials to do favours in some countriessome countries

D. Scolding loudly in some countries mean you can get better service D. Scolding loudly in some countries mean you can get better service

Questions 18 to 20. Refer to t

Questions 18 to 20. Refer to the chart below and pick the correct answer on each of he chart below and pick the correct answer on each of  the following scenarios.

the following scenarios.

18.

18. Which statement best describes the approach in the Which statement best describes the approach in the chart?chart? A. Inductive Outline Used in

A. Inductive Outline Used in Persuasive MessagePersuasive Messagess B. AIDA method of

B. AIDA method of communication invented by Robert Luhrcommunication invented by Robert Luhr C. Communication Principles at all fast food outlets

C. Communication Principles at all fast food outlets D. Shannon-Weaver Model of

D. Shannon-Weaver Model of CommunicationCommunication 19.

19. Which of the following scenario is the best way to use the Which of the following scenario is the best way to use the above method of above method of  communication?

communication?

A. Earthquake warning announcement in a high rise A. Earthquake warning announcement in a high rise B. Safety briefing by a flight attendant

B. Safety briefing by a flight attendant C. Making a presentation to

C. Making a presentation to your company employeesyour company employees D. Writing an Oscar winning movie script

D. Writing an Oscar winning movie script 20.

20. Which of the following shows the creation of desire?Which of the following shows the creation of desire? A. be objective and ethical

A. be objective and ethical

B. presentation of how bad competitor’s product is B. presentation of how bad competitor’s product is

Questions 21 to 25 are based on Communication with Indigenous Peoples in Questions 21 to 25 are based on Communication with Indigenous Peoples in Australia

Australia

21.

21. Which of the fWhich of the following are correct attitudes when communicating with Iollowing are correct attitudes when communicating with I ndigenousndigenous people?

people?

I.You must be aware of your own attitudes and values about them. I.You must be aware of your own attitudes and values about them. II. You need to be financially sound.

II. You need to be financially sound. III. Being informed in their

III. Being informed in their culture, participating in their community life.culture, participating in their community life. IV. Attending community events.

IV. Attending community events. A. I, II and III A. I, II and III B. II only B. II only C. I, III and IV C. I, III and IV

D. All of the above statements D. All of the above statements 22.

22. In non-verbal communication with Indigenous people, silence could be interpreted as:In non-verbal communication with Indigenous people, silence could be interpreted as: A. not understanding what was said or

A. not understanding what was said or conveyedconveyed B. waiting for

B. waiting for consenses, communconsenses, community support or ity support or a sign of ‘deep a sign of ‘deep listening’listening’ C. needing you to be

C. needing you to be more aggressive in your speechmore aggressive in your speech D. failure for them to

D. failure for them to accept your viewsaccept your views 23.

23. Which of the following is a good tip Which of the following is a good tip about working effectively with Indigenousabout working effectively with Indigenous people?

people?

A. Having reasonable knowledge about their problems A. Having reasonable knowledge about their problems B. Ability to speak the language of at least three groups B. Ability to speak the language of at least three groups C. Do not tell the truth if it is going to hurt their feelings C. Do not tell the truth if it is going to hurt their feelings D. Taking genuine interest without being

D. Taking genuine interest without being intrusiveintrusive 24.

24. The use of body language among Indigenous peopleThe use of body language among Indigenous people

A. is common and can include gestures with the mouth, head or hand A. is common and can include gestures with the mouth, head or hand B. indicates that a failure of acceptance of your views

B. indicates that a failure of acceptance of your views C. shows fear of foreign culture and ideas

C. shows fear of foreign culture and ideas D. is a result of a

D. is a result of a legacy of mistrust and cynicism aboutlegacy of mistrust and cynicism about whitefellawhitefellamotivesmotives 25.

25. Which of the following is NOT true Which of the following is NOT true about working with Indigenous children?about working with Indigenous children? A. it is common for them t

A. it is common for them to touch an adult to communicate a needo touch an adult to communicate a need B. shyness is not a problem and they will gladly state all

B. shyness is not a problem and they will gladly state all their achievementstheir achievements C. they are more likely to do

C. they are more likely to do a task out of a desire to a task out of a desire to please than out of authorityplease than out of authority D. formal situation and environments are likely to stress a child

D. formal situation and environments are likely to stress a child

---26.

26. Which of the following Which of the following are suggested tasks you do after a are suggested tasks you do after a presentation?presentation? I. Be prepared for

I. Be prepared for a question-and-answer sessiona question-and-answer session II. Going off for a

II. Going off for a coffee break with the audiencecoffee break with the audience III. Distribute handouts

III. Distribute handouts IV. Ask audience to r

IV. Ask audience to rate your presentationate your presentation A. I, II and III A. I, II and III B. I only B. I only C. I and III C. I and III D. All of the

D. All of the aboveabove 27.

27. Chronemics is the study of:Chronemics is the study of: A.space A.space B. time B. time C. culture C. culture D. chromosomes D. chromosomes 28.

28. All the following are appropriate ways in communicating or breaking bad news toAll the following are appropriate ways in communicating or breaking bad news to employees or the public except ONE:

employees or the public except ONE:

A. calling for a press conference on the premises A. calling for a press conference on the premises B. showing empathy and respond to the

B. showing empathy and respond to the feelings of the feelings of the audienceaudience C. giving a complete, rational explanation of the problem

C. giving a complete, rational explanation of the problem D. conveying the news as soon as

D. conveying the news as soon as possiblepossible 29.

29. Jane Doe is preparing an electronic Jane Doe is preparing an electronic resume that can be scanned accurately. Which of resume that can be scanned accurately. Which of  the following principles is not a good one to follow?

the following principles is not a good one to follow? A. using 10 to 14 point font sizes

A. using 10 to 14 point font sizes B. using popular

B. using popular and non-decorative typefacesand non-decorative typefaces C. providing ample white space

C. providing ample white space D. using italics and underlining D. using italics and underlining 30.

30. Which of the following principles allow you to enhance your credibility as aWhich of the following principles allow you to enhance your credibility as a researcher?

researcher?

I. avoiding emotional terms I. avoiding emotional terms II. identifying assumptions II. identifying assumptions III. labeling opinions

III. labeling opinions IV. using documentation IV. using documentation A. I and II A. I and II B. I and III B. I and III C. II and III C. II and III

D. All of the above D. All of the above

PART B

PART B

–

–

Answer all three (4) questions in the 12-paged booklet provided. Each question is 4) questions in the 12-paged booklet provided. Each question is 20 marks.20 marks. Start each question on a new page, write the question number clearly on the first

Start each question on a new page, write the question number clearly on the first line.line.

Question Question 1:1:

You

You workwork inin aa locallocal highhigh schoolschool andand havehave beenbeen askedasked toto listenlisten toto thethe suggestionssuggestions andand grievance

grievance of of aa groupgroup of of studentsstudents aboutabout theirtheir learninglearning environment.environment. WhatWhat strategiesstrategies would

would youyou havehave toto adoptadopt toto bebe anan effectiveeffective listener?listener? GiveGive anyany five.five.

Question Question 2:2: The

The followingfollowing questionquestion relatesrelates toto thethe communicationcommunication withwith IndigenousIndigenous peoplespeoples of of  Australia.

Australia.

(a)

(a) YourYour companycompany hashas assignedassigned youyou toto organiseorganise aa “Welcome“Welcome toto Country”Country” ceremonyceremony forfor an

an internationalinternational conferenceconference theythey areare aboutabout toto hosthost forfor 100100 foreignforeign visitors.visitors. CanCan youyou explain

explain whatwhat thisthis ceremonyceremony isis allall aboutabout andand whatwhat protocolsprotocols youyou wouldwould observeobserve inin getting

getting thisthis ceremonyceremony performed?performed? (b)

(b) YouYou havehave beenbeen askedasked toto adviseadvise thethe PresidentPresident of of thethe companycompany whowho willwill bebe addressingaddressing the

the delegatesdelegates inin hishis openingopening dinnerdinner speechspeech thatthat nightnight aboutabout thethe AcknowledgementAcknowledgement to

to Country.Country. However,However, youyou knowknow thethe placeplace wherewhere thethe dinnerdinner isis heldheld isis aa locationlocation where

where therethere isis aa disputedispute aboutabout whowho thethe traditionaltraditional ownersowners are.are. ShouldShould youyou stillstill proceed

proceed toto runrun thethe ceremony?ceremony? If If yes,yes, howhow wouldwould youyou dealdeal withwith this?this?

Question Question 3:3:

You

You areare givinggiving aa presentationpresentation toto aa culturallyculturally diversediverse audienceaudience andand areare tryingtrying toto sellsell themthem the

the advantageadvantage of of installinginstalling solarsolar panelspanels toto provideprovide hothot waterwater forfor theirtheir homes.homes. GiveGive anyany four

four principlesprinciples thatthat youyou wouldwould havehave toto adhereadhere to,to, inin youryour presentation.presentation. [Remember[Remember wewe are

Question Question 4:4:

“It

“It isis importantimportant toto documentdocument allall sourcessources of of informationinformation inin anyany writtenwritten piecepiece of of work.”work.” Give