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E ploring he modern eam and ork managemen
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No ember 2020
Jame Dello
# Chief Technolog Sol ion
chief ech.com.a
Thi d c e a d a igi a c e i hi i a e b i hed de a C ea i e C A ib i -N C e cia -N De i a i e 4.0 I e a i a ice e b Chief Tech g S i P L d (A a ia).
A d c a e , i age , a d g a e e f hei e ec i e e . A c a , d c a d e ice a e ed i hi d c e a e f ide ifica i e . U e f he e a e , g , a d i age d e
i e d e e .
I f a i i hi d c e i f a ge e a a e. P ea e eek ad ice f ecific ci c a ce . E&OE.
Welcome
Marke Map
Vendor Profile
O her P blica ion
Abo U
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Thi marke map i he c lmina ion of a ear-long re earch projec in o he collabora i e ork managemen domain. Originall in ended o be a en e-making e erci e, he
re earch ha aken on a ne rgenc and direc ion in ligh of he global pandemic and he o-called "grea ork-from-home e perimen ".
Working from home i n' he ideal i a ion for e er one, and man pe of ork are n i able e en o con ider hi op ion. Ho e er, here i no do b ha he more ignifican , longer- erm impac on ho e ork ill demand ne managemen
approache and ool o ppor hi reali . Collabora i e ork managemen i no an en irel ne idea, b ha i differen i he e pec ed accelera ion of he ide- cale adop ion b kno ledge orker of ha ha been called "h brid orking".
So ha i collabora i e ork managemen ? In m opinion, i i ea ier o alk abo ha make an effec i e collabora i e ork managemen em, ra her han hink abo indi id al me hod (like, kanban), prod c or ol ion (like, in an me aging). I' e p lled all he e elemen in o a high le el diagram o de cribe ha I call a Collabora i e Work Managemen S em Archi ec re:
Collabora i e Work Managemen S em chief ech.com.a
W a age e , hich range from per onal a k managemen o orkgro p or
projec managemen .
A a , incl ding lo -code c omi a ion, in egra ion be een differen ool , orkflo , and repor ing.
O c e A g e , of en ho gh abo a goal or eam alignmen . The p rpo e of
hi componen i o pro ide i a ional a arene and o deal i h he h man fac or ha can impac opera ion .
Prod c i i hro gh effec i ene and efficienc . Speed, agili , and fle ibili .
Si a ional a arene . Emplo ee engagemen .
An effec i e collabora i e ork managemen em con i of hree differen componen , hich are par of o r o erall digi al orkplace en ironmen :
B he e componen can no and alone, beca e ge ing ork done (or a lea he par e ha en' a oma ed) remain a h man endea o r. We ill need o her
collabora ion fea re like email, con en ool , gro p cha , and ideo conferencing. There i al o a rong affilia ion i h kno ledge managemen and concep I call digi al placemaking. Digi al placemaking i abo addre ing he h man and ocial fac or in an organi a ion beca e people aren' machine , and he need o feel connec ed o he p rpo e and ocial ne ork of an organi a ion.
Collec i el , o r collabora i e ork managemen em ho ld empo er eam and re l in:
Kee h e c e f c a d h d ' g g.
Ja e De , Di ec Chief Tech g S i
Learn more abo hi re earch projec a :
All original content in this document is published under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International license by Chief Technology Solutions Pty Ltd (Australia). All product names, images, and logos are property of their respective owners. Use of these names, logos, and images does not imply endorsement. chieftech.com.au
# Chief Technology Solutions - Collaborative Work Management System Market Map
November 2020
Microsoft Teams Slack Microsoft 365 Microsoft Planner Atlassian Confluence Atlassian Confluence Atlassian Trello Kanbanchi Planview LeanKit MeisterTask Hitask Dropbox Paper Notion Basecamp Teamwork Outplanr Zenkit Mavenlink Wrike Clarizen OneSensei Labs Conductor
Workfront Proggio Zoho Projects Zoho monday.com Accelo Smartsheet ServiceNow Airtable Asana 15Five Khorus Range Koan Ally Farro Betterworks
Go
al
/
T
eam Al
ign
me
nt
Work Hubs
Automation
Platforms
Productivity Suites
Project
Management
Business
Operations
Task
Management
Ve d P f e
The need of eam ; The need of manager ;
Be er collabora ion and comm nica ion; and A oma ion and in egra ion.
To help ho ca e e ample of he ol ion ha migh form par of o r collabora i e ork managemen em, e ha e p oge her a e of 2-page endor profile ha repre en a differen par of he marke map.
Ra her han j li ing prod c fea re , and o o can compare ho each endor migh add al e o o r
collabora i e ork managemen em, e a ked hem o
de cribe ho he ppor :
Each endor ha al o highligh ed a di inc i e fea re.
Koan OKR and Goal Managemen Sof are Mei erTa k b Mei er
monda .com Range
Cond c or b Sen ei Lab Wrike
Zoho Projec b Zoho Corp The endor profiled are:
Koan i he imple, collabora i e a o manage goal and OKR acro
organi a ion . A SaaS-ba ed pla form, Koan empo er companie o
reng hen ra egic proce e and con in o l deli er on objec i e .
Koan p rpo e-b il ol ion cale readil o organi a ion of an i e and
eamle l in egra e i h e i ing orkflo
. A he modern leader hip
pla form, Koan gi e eam he abili o dri e e cep ional re l hro gh
alignmen , ran parenc , and acco n abili . Di co er ho Koan can help
eam ork i h p rpo e a koan.co.
K a OKR a d G a
Ma age e S f a e
B Koan
Work i h p rpo e
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Cen ered on collabora ion, Koan fo er eam ork, enco rage
comm nica ion and ga her da a, en ring ha e er one i aligned and connec ed o he mi ion. The dedica ed Team ork pace allo er o collabora e, b ild alignmen and rack progre .
K a OKR a d G a
Ma age e S f a e
Koan a fo nded i h he in en ion o ol e a oblem een ac o nea l e e com an : gi e leade and eam a of a e-ba ed ool o e goal , manage og e , and lea n f om he da a o make in igh f l deci ion .
Wi h collabo a ion a he fo nda ion, Koan fo e an a enc , en ing ha e e one goal a e clea l i ible and comm nica ed o he en i e o gani a ion. Thi info ma ion o ide cla i fo leade o o k ma e and make be e deci ion .
Koan eamle l in eg a e i h he ool o e oda . In eg a e Koan na i el i h a k manage like Ji a, comm nica ion ool like Slack, and SSO la fo m like Ok a. And eamle l connec o all of o e i ing da a
o ce h o gh Za ie .
Koan ni e fea e incl de a bea if l, in i i e e e e ience ha eo le lo e ing, a home fo he com an ' mi ion and a eg , and a
eekl " eflec ion" oce ha a oma e da a collec ion and e a o i i e cadence fo leade .
Benefi
C
omer S cce
Koan offer raining, ppor , and re o rce o en re cce i h he pla form. We al o ha e e eral ra egic par ner hip for ad anced ppor i h OKR , change managemen and ra egic alignmen .
Co
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S ar a US$1 per er per mon h C omi ed pricing a ailable for en erpri e organi a ion
Mei erTa k i an online a k managemen ool ha le o organi e o r
o-do in o a k and projec on c
omi able Kanban-
le projec board .
The e i al board can be e p o ppor an orkflo from cla ic
projec and a k managemen o of are prin -- hi make i an
e cellen choice for an eam, depar men or ind
r .
Me e Ta
B Mei er
Simple, leek, ec re a k managemen
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Sol e he problem of alignmen and ge o r eam on he ame page. Mei erTa k pro ide o i h a collabora i e online ork pace, here comm nica ion i cen rali ed and all informa ion i ho ed in one place.
Me e Ta
Mei erTa k make i ea o ge o r eam e - p and orking in a co ple of min e , remo el or in-office. See ha o r eam i orking on, follo progre and ge pda e in real- ime.
Ta k in Mei erTa k ac a o r ingle o rce of r h. Fea re ch a a de crip ion, a achmen , d e da e , and checkli add informa ion and con e . Yo can al o follo progre and ge pda e b " a ching" a
a k.
Hand a oma ion can be e p o ha checkli o load a oma icall , or ha a k are a oma icall comple ed hen he 're mo ed o done. Mei erTa k al o come readil in egra ed i h G S i e, Slack Micro of and Gi H b.
Agenda, a fea re niq e o Mei erTa k, i a per onal board o hich a k from an projec can be pinned and organi ed.
Benefi
C
omer S cce
En e i e eam a Mei e Ta k ha e a dedica ed acco n manage a ailable o
an er an q e ion o migh ha e. Mei erTa k al o offer an arra of re o rce o help o ge ar ed.
Free ba ic plan for p o 3 projec Paid b crip ion ar a US$8.25 per
er per mon h
Co
monda .com a i al Work OS here eam plan, r n and rack heir
projec , proce e , and e er da ork, i h ea e. The pla form pro ide
he fle ibili o b ild and adap o an orkflo , projec or proce ,
code-free. Tran form he a eam ork oge her, hro gh a imple and in i i e
ool ha enable people o manage a k , mee deadline and b ild a
c l re of ran parenc . monda .com i r
ed b o er 100K organi a ion
and i de igned i h fle ibili o fi ho and of e ca e , acro ario
ind
rie and i geared for organi a ion of all i e .
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Where eam connec o plan, r n and rack e er da ork
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Challenges with time on repetitive tasks - lack of automation; too much “noise - overload of emails, hours wasted in meetings. With monday.com automate tasks, get a high level overview of your work and stay focused on the things that matter.
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monday.com provides transparency into work progress for every employee and every team in the context of the work unit (projects, initiatives,
processes). Managers can keep track of everyone s work, and therefore make sure teams are aligned.
monday.com connects people, teams and tools, bridging the gaps between all departments, consolidating information and centralising your tools. With monday.com people can communicate within the context of work. This overcomes collaborative silos.
Code-free automation recipes to streamline workflows. 50+ integrations with the tools you already use (Salesforce, JIRA, GSuite, Zoom, Slack, Teams, Outlook). No code/low code open platform for developers to create custom integrations and apps.
The monda Apps framework - E pand the possibilities of monda .com b building custom apps to fit our team s needs. Quickl and easil create new features - that capture, manipulate, integrate, and visualise
monda .com data in new wa s.
Benefits
Customer Success
Customer Success Managers, Guided setup, Consultation sessions and train the trainer", Self-serve knowledge base and online training, Online communit forum, and Live educational webinars.
Pro plan starts at US$16 per user per month
Enterprise plan starts at US$38 per user per month
Cost
Range keeps our team more connected, focused, and productive no matter
where the re working. At the core are Check-ins a powerful tool that
reimagines status updates so our team is on track and in s nc ever da .
Team members plan their da and share progress in minutes, so ever one
knows how work is moving forward. Integrations with tools like G-Suite, Jira,
Trello, Asana, Github, and more make it eas to add our work to a Check-in
ou can even bring them into Microsoft Teams and create and share them
in Slack. And team building features like dail team-building questions and
emoji mood sharing strengthen culture ever da .
Ra ge
Teamwork that works from an where
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Range gives teams the ambient la er of conte t the 'd more implicitl absorb in an in-person office. The can know who's working on what, sta tuned to progress or blockers, and deepen their sense of trust, making them more effective as a team.
Ra ge
Managers can easily track how work is moving forward, who needs help, and how their team is doing without micromanaging. Executives can model transparency and accountability with automated updates from OKRs, Meetings, and Check-ins.
Teams and managers know who s working on what, who needs help, and how everyone is feeling every day. Check-ins make it easy to share the work with links to different tools, so people don't have to chase down status updates or look for work items.
Range integrates with tools everyone uses, such as G-Suite, Microsoft Teams, Asana, Jira, Trello, Dropbox, Github, GitLab, and others, and you can run Check-in directly in Slack. Automated reminders and updates share Check-ins where you need them.
Remote teams feel more like teams — Range marries the human and work sides of the collaboration equation, so organizations can balance performance and well being.
Benefits
Customer Success
We have an online guide and dedicated chat and email support we re fanatical about listening to customers, and we re often able to answer questions right awa . So if ou re ever stuck, let us know.
Free for teams under 10 Tiered pricing model
Not for profit pricing available
Cost
C d c
B Sensei Labs
Plan, track, manage, and e ecute our most critical projects
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.senseilabs.com/conductor/
The world s largest companies use Conductor to orchestrate and e ecute
their most critical initiatives including transformations, procurement,
suppl chain, M&A, and technolog deliver .
Conductor is the onl enterprise-grade platform that provides
project/portfolio, collaborative work, data/KPI, and knowledge management
in an intuitive, eas to use solution.
F Tea F Ma age C llab a i & C A a i & I eg a i Di i c i e Fea e
Conductor acts as a single source of truth, enabling teams to collaborate in real time. Give work structure b capturing ke action items. Add new tasks, assign them to teammates, set deadlines, chat, and share files in a single, shared location.
C d c
Conductor tracks and manages complex workstreams and data sets across your initiative. Configurable data dashboards surface real-time insights enabling leaders to quickly make effective, data-based decisions and course correct when needed.
Configurable data fields enable teams to capture exactly the information they need. Conductor tracks and manages these large data sets and surfaces key insights, giving teams a single source of truth and a common, unified platform for collaboration.
Conductor is the ideal Microsoft 365 companion integrating with Teams, Power BI, Outlook, SharePoint, Excel, PowerPoint, and Exchange.
Conductor also integrates with Jira, enabling teams to analyze technology delivery data alongside project data.
Conductor is the only enterprise-grade platform that provides
project/portfolio, collaborative work, data/KPI, and knowledge management in an intuitive, easy to use solution.
Benefits
Customer Success
B understanding our customers' unique business needs, we support value
reali ation through each step of our partnership including strateg ,
onboarding, training, post launch support, and measurement.
Annual subscription with discounts available on number of users and contract term
Tiered pricing for the enterprise success subscription
Cost
Wrike is an enterprise-read , cloud based collaborative work management
platform for managing cross-functional work at scale that is full
configurable and enables conte tual collaboration in a secure environment.
Enterprises use Wrike to offer a single digital workplace for all of their
departments and teams. The platform has the versatilit and power needed
to support the most comple workflows, all managed through an intuitive
interface that is eas to use and adopt. Wrike can be customi ed to an
user, team, department, or project so that teams can accelerate the work
that matters.
W e
Work As One
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Collaborating through email and spreadsheets is no longer efficient for modern teams. Wrike provides a centrali ed workspace for resources, communication, and workflows so that teams can effectivel collaborate on projects and accelerate deliver .
W e
Wrike allows managers to easily track business KPIs with advanced analytics and dashboards. Reports like project risk and 'team utilization' allow them to compare budget, time spent, and effort to efficiently plan projects and adjust 'on the fly.'
Wrike offers an unlimited number of "Spaces," centralized, configurable workspaces to store information and tools relevant to a specific team and allows organizations to bring every department into a single platform to manage collaboration at scale.
Wrike Integrate is an integration platform that automates workflows across business systems. It enables customers to automate previously manual or novel workflows and activities by creating new capabilities through “Wrike to Wrike integrations.
Wrike s platform provides a fle ible and powerful work organi ation structure that is hierarchical and multi-la ered with spaces, folders, projects, tasks and unlimited levels to support comple , large scale projects across an organi ation, or team.
Benefits
Customer Success
Wrike has a customer success organi ation of 250+ emplo ees worldwide. Services include strateg consulting, implementation, onsite or remote training, partner services, and 24/7 global support.Free plan with core features for up to 5 users
Professional and Business plans on a per user per month basis
Contact Wrike about pricing for Wrike for Marketers, Wrike for Professional Services, and Enterprise plans
Volume discounts are available
Cost
Zoho Projects is a cloud based project management software with over 200,000 customers worldwide. It helps ou plan our projects, and e ecute them with perfection.
Z h P
ec
B Zoho Corp
Turn ever project into a success stor
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The core functionalities of Projects help ou assign tasks, communicate effectivel with both our team members and clients, never miss an important update, view detailed reports and deliver projects on time.
With a tons of customi ation capabilities and features such as Gantt Charts, Blueprint Zoho Projects is a full-fledged project management tool which caters to the business needs of companies of all si es and industries.
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Zoho Projects helps teams to sta in s nc for work to progress seamlessl . It has e tensive remote collaboration capabilities that ensure eas
communication, be it over a quick chat, face-to-face meeting or regular updates via email.
Z h P
ec
Zoho Projects help managers, manage tasks effectively, better utilization of developers' time, measure development performance, and have transparent communication with our clients.
Zoho Projects lets you have discussions over Feed and comments, save files in Documents, make announcements through Forums, and go to Pages for instructions and processes.
Blueprint & Business Rules help you define a workflow to automate processes in an organized manner. Integrations with Office 365, Google, and a wide range of third-party app makes Projects dovetails in to your work ecosystem.
With Zoho ou get to access a complete ecos stem of business tools such as CRM, Mail, chat, to name a few. Tight integration between all these tools helps ou handle all our business needs at one place.
Benefits
Customer Success
Our chat, email and phone support line are open 24/5 for all our customers alike. We also offer on-demand training
sessions for customers and all our support operations are free of charge.
Starts at US$2.50 per user per month if billed annuall
Volume discounts are available Not for profit pricing available
Cost
Collaborative Work Management S stems chieftech.com.au
Many organisations have the elements of a great workplace, but they often fail to bring them together with the right digital technologies to create the best possible employee experience. Architecting that experience requires a range of solutions that work cohesively.
This 34-page bu ers guide introduces different strategies and ke considerations for selecting digital workplace solutions and showcases leading emplo ee apps, digital assistant, and intranet vendors.
D ad f ee c :
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