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QUESTION AND ANSWER SET #4

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Catalog A Unsolicited SKU’s During the process of finalizing the pricing for the final submission, it is anticipated that we may come across scenario’s where we may need to add, delete, or change an Unsolicited

Feature/SKU’s -

Can we add or change Unsolicited

Feature/SKU’s after our Draft Submission but before the Final Submission?

If yes, how do we make this change before the Final Submission?

Yes. Final is considered a separate submission from the draft.

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Technical Requirements

Section 1.3.2.1.1.1 For Section 1.3.2.1.1.1 (Redundancy) in the minimum requirements,(a) is the expectation that there be a secondary link from the department’s site to the MPLS cloud?

(b). Or is the minimum redundancy requirement from the MPLS cloud to the Hosted VoIP Data Center?

Or is it both?

a. No

b. Redundancy is expected between all critical call control components within the MPLS cloud and from the MPLS clout to the hosted VoIP data center.

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Cost Work Sheets for 1.2 and 1.3

1.2 - TAB 1.2.3.2.4.a and 1.3 –TAB

1.3.2.2.4.a

No mechanism to charge for hard Moves and Changes that require a premise visit to customer site. In the State’s response to a previous question on this subject, we were advised that there was a place in the cost worksheets to provide a price for Moves and Changes for the Converged and Standalone VoIP services. As of the last addendum, the cost worksheet cells are still locked in the Change Charge Per Item column prohibiting bidders from entering a charge for hard Moves and Changes requiring a premise visit to the customer site. Will the State unlock the cells in order for bidders to enter a charge?

This will be corrected in a future addendum.

4

SOW 1.6 1.6.2.6, table 1.6.2.6.a, item number 3

Per AT&T California CPUC tariff, Zone 3 calling is local usage within 13-16 miles. This appears to be the same requirement as item 2 in the table “IntraLATA Local Calling over 12 miles and up to 16 miles”. Did the State intend to add item 3, since it is a duplicate of item 2?

This will be addressed in a future addendum.

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SOW 1.6 1.6.2.6 The terms “Local IntraLATA usage” and “Local Toll (calling) service” appear to be used interchangeably for the same service. Is it correct to assume the names refer to the same service?

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SOW 1.6 1.6.1 The following language was added with Addendum 7:

“This Subcategory 1.6 IFB provides the State’s solicitation for best value solutions for legacy services and statewide Dedicated Access Services. This IFB also describes the CALNET 3 technical requirements necessary to support the CALNET 3 program requirements.

Dedicated Access Services are included in this IFB to ensure statewide converged to existing Customers and are not viewed as a legacy service.”

This added language is not clear. Can the State please (1) provide clarification on where in 1.6 ‘Dedicated Access Services’ are defined and required, and (2) clarify the second paragraph in its entirety?

This will be clarified in a future Addendum.

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IFB 4.4 of the General Instructions

Section 4.4 of the General Instructions states that “The State will conduct negotiations under PCC §6611, after the determination of a Bidder’s qualification for BAFO.”

The State Contracting Manual (SCM) was revised effective April 2013 to clarify the process under PCC §6611 and specifically add a

Question and Answer process. Section 2.C5.8 states:

“2.C5.8

Question &Answer Process (rev 4/13)

The DGS or the CTA, as applicable, may terminate negotiations and/or the solicitation at any time. PCC 6611(d) states that “...an

Yes, the Q&A process defined in SCM 3, Section 2.C5.8 will be followed for this procurement.

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unsuccessful bidder shall have no right to protest the results of the negotiating process.” However, during the negotiation process, any bidder may raise questions regarding the procurement process prior to the conclusion of negotiations. The requester should provide as much

information as possible so that the DGS can evaluate their issues. Questions must be mailed or delivered to:

Deputy Director Procurement Division 707 Third Street, West Sacramento, CA 95605

Facsimile No.: (916) 375-4611. The DGS shall acknowledge the receipt of questions and shall provide a written response or explanation. The DGS shall inform all bidders of any actions that are taken in response to such objections or questions. At the Deputy Director’s discretion, the issue may be provided to a designated procurement official for resolution or an ombudsman may be selected to work with the parties to address the issue. This Q & A is not a right to protest and the submission of questions does not automatically trigger a delay in the award of a contract. The disposition of the issues and response to the issues raised during this Q & A process is solely at the discretion of the DGS.”

Will the Q & A process defined in the SCM be included as part of this procurement?

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SOW Business Requirements

A.5 & A.8 The paragraph beginning with “The Contractor shall integrate Affiliate’s…” and ending with “…allowing only contracted items to be generated onto invoices.”

Invoicing for only contracted items is impossible, due to Third Party Billing as mandated by CPUC. The CPUC regulated policy is to pass these charges through to the invoice of the specific Billed Telephone Number (BTN). This

requirement is further complicated by Mandatory products/services needing additional, associated service features to function as requested by the Customer but not listed as Mandatory by the State. While in many cases, it makes sense to list those additional pieces in the Unsolicited section this does not hold true in all cases. Solutions to meet the invoicing and reporting requirements as listed would not only be time consuming and costly and still not meet the requirement (due to CPUC regulations stated above), but most importantly not beneficial to the CALNET customers. We request the State strongly consider the impacts to Customers and allow for a Contract Indicator field (Y/N) within both the Invoice and FMR reports as a way to clearly identify contracted vs. non-contracted items.

The State has taken into the consideration all

factors and any changes to the requirements will

reflect the State's minimum business needs.

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SOW Business Requirements

A.8.3 The new language added with Addendum 7 at the end of the first paragraph is unclear; it appears to require the contractor to summarize all charges and total them into the Total Tax column, however the Attachment 9 sample file total only the Taxes, Surcharges and Surcredits

“Charges for all Services, Taxes Fees,

Surcharges and Surcredits shall be summarized and totaled in the Total Tax column.”

Please clarify this language.

This will be addressed in a future addendum.

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SOW Business Requirements

Attachment 9 The Customer Codes used in this sample file do not match the Customer Codes initially defined in the CALNET 3 Customer List by the CALNET 3 CMO – are the codes used in the Attachment 9 sample report a change in the pre-assigned Customer Codes?

If no, please confirm the Customer Codes found in the CALNET 3 Customer List are accurate. If yes, please update the CALNET 3 Customer List accordingly.

The CALNET 3 Customer List was updated on March 5th, 2013 as noted in the Addendum 3 Cover Letter.

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1.3 – Bundle cabling

with Tel Sets and

stand alone – Tiered

pricing

1.3.2.3.a. – Item 7 -

Standalone VoIP

Equipment Rack

& 1.6.5.3.a – Item 1 -

Station Cabling -

Horizontal Copper

Cat 3

- Item 2- Station

Cabling - Horizontal

Copper Cat 5e

- Item 3 - Station

Cabling - Horizontal

Copper Cat 6

- Item 4 – Station

Cabling - Horizontal

Optical Fiber - IEEE

802.3Z

- Item 5 - Station

Cabling - Horizontal

Copper - Identify,

Test and Label

Do or can we offer overtime and Sunday and

Holiday pricing same as per change customer

revised IFB sections that address D-marc

extensions?

Bidders may offer any unsolicited items although it is at the discretion of the State whether they will be included in the final Contract.

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SOW Business Requirements

A.5.9.1 Addendum 7 removed the requirement to include Reference material (including document name, location, page and paragraph) in addition to response Description. However this requirement is still present for A.5.9.1. Please clarify if the State requires Reference information for this question only or should this be removed?

This will be addressed in a future addendum.

13

Subcategory 1.5 – Catalog A

Table 1.5.3.2 Table 1.5.3.2 is mislabeled as 1.4.3.2. Please confirm and/or correct that table should be labeled 1.5.3.2

This will be addressed in a future addendum.

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Subcategory 1.4 1.4.2.3 The State revised the authorization codes requirements to allow vendors to add a cost for some of these features. In a like direction and to help reduce the overall cost for standard long distance services we’d like the State to consider adding both universal range privileges and account codes to table “1.4.2.3.5.a Long Distance Domestic Calling” features as chargeable items. This will allow for State customers not interested in using all the “Long Distance Calling Features” to save on their long distance costs. Versus paying for a feature they will not use in their standard long distance rates. Will the State consider this change?

The State has taken into the consideration all factors and any changes to the requirements will reflect the State's minimum business needs.

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Subcategory 1.5 Table 1.5.2.4.a Please clarify the feature name and feature description of items #4 and #5. The feature name and feature description do not match and might need to be adjusted by the State.

The State cannot find discrepancies for items # 4 and #5 as identified. Please reword and resubmit your question.

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Subcategory 1.2 Table 1.2.5.7.a Please clarify Item #4 SIP calling plan “C” if the State is asking for all On-Net and Off-Net SIP long distance calls to be free OR is the State looking for a zero charge for On-Net calls and an all inclusive flat rate for Off-Net Long Distance calls? Off-net defined as long distance calls that pass through the vendors public gateways and are routed to other providers.

The “per concurrent call” charge is for the service described in the feature description. Off-Net calls are those that are not On-Net.

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Subcategory 1.2 – Cost Worksheet

Tab 1.2.5.7.a For all the SIP calling plan options, the unit of measure is listed as a single concurrent call. It is our understanding that all SIP calling plans are based on a per Seat rate and not a per call rate. Please clarify?

The unit of measure is “per concurrent call”.

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Subcategory 1.2 Table 1.2.2.7 Under Item #18, the State has requested dial up capability to support backup MPLS traffic in the case the primary MPLS service fails. Will the State consider changing this requirement to an option? There are other redundancy options available to the State that will allow for higher secondary MPLS bandwidth and provide a smooth exchange between primary and secondary services. MPLS dial backup services are very expensive and will add a premium to the base MPLS rates all CALNET3 users will have to pay. Will the State consider this change?

This requirement is for the capability. There is no requirement to price the service.

19

Subcategory 1.2 Table 1.2.2.7 Under Item #22 the State asks for “The MPLS WAN VPN service shall support access speeds from 56 Kbps to 10 Gbps” but the State removed the requirements for 56k from the tables that follow in that section. Please clarify?

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Subcategory 1.2 Table 1.2.2.7 Under Item #28 the State asks for “The MPLS service shall include inside wiring/demarcation extension up to 300 feet in Customer provided conduit”. This will increase the cost of the equipment packages for all CALNET3 customers and should be offered as an optional feature as not all MPLS installations will require demarcation extensions but a flat rate will be added to the equipment packages. Will the State consider moving this requirement to the enhancement table for this section?

The State has determined its needs and will not change this requirement.

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Subcategory 1.2 1.2.5.7 For Geographic Availability the State is asking for SIP Trunking at all locations where the Contractor is required to provide MPLS service. SIP Trunking is based on local rate center availability and not MPLS availability. For example many vendors can provide MPLS services to any location within the State of California. Yet not all local rate centers within the State of California are open to SIP services. In addition, in section Table 1.2.3.6.2.a the State calls out 486 serving rate centers for the Converged VoIP requirements. These same rate centers are used for SIP termination and should be reflected as such within the SIP requirements. Can the State please clarify?

The State has determined its needs and will not change this requirement.

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Subcategories 1.1, 1.2, 1.3 and 1.6

Various Last mile wire line backup services are difficult to provide due to the high costs for infrastructure. Can unsolicited wireless solutions be offered to provide backup to insure continued

operation if

a primary service fails?

Yes, as long as the solution proposed is not a standalone service and is clearly defined as a backup solution for the specific services identified within each category or subcategory.

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Subcategory 1.3 1.3.2.1.1.1 Regarding the requirement for drawings – Is the requirement to show our Core offering plus added features (such as SRST, VoiceMail, Audio Conferencing) on the same drawing?

OR

Is the requirement to show our Core offering on one drawing – and -- our added features (such as SRST, VoiceMail, Audio Conferencing) on a separate drawing?

If not specifically identified in the requirements, it is the Bidder’s option to present the drawings in any manner that provides clear representation of their core offerings.

References

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