KRISTINA LINDSEY HALL
Culverhouse College of Commerce and Business Administration, Marketing Department The University of Alabama, Box 870225, Tuscaloosa, Alabama 35487-0225
[email protected] | (512) 909-3571 EDUCATION
Doctor of Philosophy, Marketing
The University of Alabama, Tuscaloosa, Alabama Manderson Graduate School of Business
Expected Graduation: May 2017 Master of Science, Marketing
The University of Alabama, Tuscaloosa, Alabama Manderson Graduate School of Business
GPA: 4.0/4.0, Graduated: May 2013
Bachelor of Business Administration, Marketing
St. Mary's University, San Antonio, Texas Bill Greehey School of Business
GPA: 3.77/4.0, cum laude, Graduated: May 2011
Educational Experiences Abroad:
International Business Seminars Recruiter, Winter MBA 2016 Faculty Study Abroad in Malta, Gozo, and Sicily, Spring 2011
Education First Ultimate Tour of Europe, Summer 2009
PUBLICATIONS
Hood, Karen, Christopher Hopkins, Kevin Shanahan, and Kristina Lindsey Hall (2015), “The Influence of Interactivity on Visit and Purchase Frequency: The Moderating Role of Website Informational Features” (forthcoming, Journal of Internet Commerce).
Lindsey, Kristina K., Deborah Spake, and Mathew Joseph (2011), “Young Adults and US Healthcare Reform: Views and Marketing Strategy,” Journal of Medical Marketing, 11(4), 312-19.
Lindsey Hall, Kristina, Thomas L. Baker, Tammy Hunt, Martha Andrews, and Adam Rapp (2015), “The Importance of Product/Service Quality for Frontline Marketing Employee Outcomes: The Moderating Effect of Leader-Member Exchange (LMX),” Journal of Marketing Theory and Practice, Forthcoming.
INVITED PUBLICATIONS
Richey, R. Glenn, Tyler R. Morgan, Kristina K. Lindsey, and Alyssa Yoon (2014), “Big Data in Supply Chain Partnerships,” CSCMP Hot Topics (August Issue).
Richey, R. Glenn, Tyler R. Morgan, Kristina K. Lindsey, Frank Adams, and Chad Autry (2014), “Global Managerial Perceptions of Big Data Strategy in Supply Chain Management,” CSCMP White Paper (forthcoming).
RESEARCH UNDER REVIEW
Baker, Thomas L. and Kristina Lindsey Hall, “The Influence of Incidental Similarities on Service Encounter Expectations and Outcomes,” (Invited Revision, Journal of Service Research).
Ibrahim Abosag, Thomas L. Baker, and Kristina Lindsey Hall, “Antecedents and Consequences of Liking in Service Relationships,” (Submitted, International Business Review).
CONFERENCES AND PRESENTATIONS
Hood, Karen M., Kevin J. Shanahan, Christopher D. Hopkins, and Kristina Lindsey Hall, “The Moderating Role of Informational Features on Website Interactivity” (Accepted, 2015 Summer Marketing Educators' Conference, Chicago, Illinois).
Lindsey Hall, Kristina, and Thomas L. Baker, “A Preliminary Investigation of the Drivers of Consumer Participation in Collaborative Consumption” (Accepted, 24th Annual Frontiers in
Service Conference, 2015, San Jose, California).
Lindsey, Kristina K., and Thomas L. Baker, “The Impact of Incidental Similarity on Service Expectations and Recovery,” (Accepted, Society for Marketing Advances 2014 Annual Conference, New Orleans, Louisiana).
Lindsey, Kristina K. and Thomas L. Baker, “The Influence of Incidental Similarity on Service Expectations and Recovery for the Focal Customer and Other Group Members,” (Accepted, Southeast Marketing Symposium 2015 Annual Conference, Tallahassee, Florida).
Lindsey Hall, Kristina K. and Thomas L. Baker, “The Impact of Incidental Similarity on Service Expectations and Recovery,” (Accepted, Society for Marketing Advances 2015 Annual Conference, San Antonio, Texas).
Lindsey, Kristina K., Deborah Spake, and Mathew Joseph, “Health Care Reform and Its Impact on Young Consumers,” (Accepted, Society for Marketing Advances 2011 Annual Conference, Memphis, Tennessee).
Northington, William, Jessica Ogilvie, Kristina K. Lindsey, and Kristy Reynolds, “Examining Reactive Customer Engagement Strategies in Online Shopping Cart Abandonment: A Regulatory Fit Perspective” (Academy of Marketing Science (AMS) World Marketing Congress, 2015, Bari, Italy).
Rapp, Adam, Thomas L. Baker, Jessica Ogilvie, Kristina K. Lindsey, “The Challenge of Competitive Intelligence: The Importance of Cognitive Mapping to Maximize Intelligence Usefulness” (Accepted, AMA Winter Marketing Educators’ Conference 2015, San Antonio, Texas).
Reynolds, Kristy, Kristina Lindsey Hall, Thomas L. Baker, and Jessica Ogilvie, “The Influence of Customers’ Use of Self-Service Technologies (SST) on Employee-Related Outcomes,” (Accepted, Society for Marketing Advances 2015 Annual Conference, San Antonio, Texas).
RESEARCH IN PROGRESS
Lindsey Hall, Kristina and Thomas L. Baker, “The Motivations for Consumer Participation in Collaborative Consumption,” (Target: Journal of Service Research; drafting manuscript).
Morgan, Tyler R., R. Glenn Richey, Kristina Lindsey Hall, Chad Autry, and Frank Adams, “Big Data in Global Supply Chain Relationships: The risks of being US-Centric When
Approaching Big Data,” Council of Supply Chain Management Professionals, (Target: Business Horizons; drafting manuscript).
Ogilvie, Jessica, Kristy Reynolds, and Kristina Lindsey Hall, “Abandonment Issues: Exploring Online Shopping Cart Abandonment,” (Target: Journal of Retailing; drafting manuscript). Reynolds, Kristy, Jessica Ogilvie, and Kristina Lindsey Hall, “Introducing Self-Service Technology in a Traditional Service/Salesperson Environment: Retail and Restaurant Encounters,” (Target: Journal of Consumer Research; third data collection forthcoming). Richey, R. Glenn, Tyler R. Morgan, Kristina Lindsey Hall, “A Qualitative Exploration of Big Data in International Supply Chain Management: Key Success Factors and a Call for Research,” (Target: Journal of Business Logistics; finalizing manuscript).
Thomas L. Baker, Tracy Meyer, and Kristina Lindsey Hall, “The Influence of Customer Perceived ‘Fit’ of Employee Appearance and Organizational Brand Personality on Commitment and Post Service Failure and Recovery Satisfaction,” (Target: Journal of Retailing; second data collection forthcoming).
RESEARCH GRANTS
Morgan, Tyler R., R. Glenn Richey, Kristina K. Lindsey, Chad Autry, and Frank Adams, “The What, How and Why of Big Data in Supply Chain Relationships: A Structure, Process, and
Reynolds, Kristy, and Kristina Lindsey Hall, “The Dimensions, Role, and Influence of
Consumers’ Use of Self-Service Technologies (SST) in the Customer-Provider Dyad,” Summer Excellence in Research (SEiR) Program, Summer 2015.
PROFESSIONAL SERVICE AND MEMBERSHIPS
Reviewer 2015 AMA Summer Marketing Educators’ Conference, Chicago, Illinois Reviewer 2015 SMA 53rd Annual Conference, San Antonio, Texas
Reviewer 2016 AMA Winter Marketing Educators’ Conference, Las Vegas, Nevada Graduate Student Association, Departmental Representative, Fall 2013—Spring 2015 American Marketing Association, Member, Spring 2008—Present
Society for Marketing Advances, Member, Fall 2012—Present
TEACHING AND ACADEMIC WORK EXPERIENCE Instructor: Consumer Behavior
The University of Alabama, Tuscaloosa, Alabama
Section 320, Summer II Session 2014, Evaluation: 5.0/5.0 Section 320, Fall 2015, in progress
Section 321, Fall 2015, in progress
Teaching and Research Assistant: Services Marketing (Dr. Thomas L. Baker)
The University of Alabama, Tuscaloosa, Alabama
Research Assistant, Fall 2013—Spring 2015 Section 001 and 002, Fall 2014
Section 001 and 002, Spring 2015
Teaching Assistant: Marketing and Management Decision Making (Dr. R. Glenn Richey)
The University of Alabama, Tuscaloosa, Alabama
Section 001 and 002, Fall 2013 Graduate Marketing Consultant
Tuscaloosa River Market, Tuscaloosa, Alabama
Fall 2012—Spring 2013
Services Marketing Audit Team Leader
Surin of Thailand, Tuscaloosa, Alabama
Spring 2013
PROFESSIONAL EXPERIENCE
Cost Control Administrator/Procurement Agent
Executive Administrative Assistant
Southwest Business Corporation (SWBC), San Antonio, Texas, May—August 2011 Director of Remarkable Impressions
Sales by 5, San Antonio, Texas, January 2010—February 2011 Room Operations Intern/Front Office Agent
Hyatt Regency on the Riverwalk, San Antonio, Texas, May—November 2008
HONORS AND AWARDS
2015 Arizona State University Center for Services Leadership Liam Glynn Scholarship Award,
Frontiers in Service Conference, 2015
AMA SERVSIG Doctoral Consortium Attendee, San Jose, California, 2015
Mary Dunston Hood Scholarship in Marketing, Departmental scholarship, Fall 2015—Spring 2016
Minnie and Sam Pizitz Memorial Fellowship Recipient, Marketingdepartmental scholarship,
Fall 2013—Spring 2015
Elton B. Stephens Scholarship Recipient, Departmental scholarship for graduate marketing majors, Fall 2012—Spring 2015
Presidential Award Recipient, St. Mary’s most prestigious honor for graduating students across all schools, fourteen recipients annually, 2011
Bill Greehey Scholars Program, Graduate, August 2007—May 2011
Dean’s Outstanding Future Leader Award, Awarded annually to one distinguished business student, 2009—2010
Dean’s List, Recipients must maintain minimum grade point average of 3.60 and good academic standing, Fall 2007—Spring 2011
USAA Service Scholarship, Grant for academically qualified students demonstrating commitment to community service, 2009—2010
Marketing Excellence Award, Awarded to three exceptional student members by the San Antonio American Marketing Association, 2010
Beta Gamma Sigma International Business Honor Society, Inductee, Fall 2010—Present Dean’s Student Advisory Council, Professional Development Chair, Spring 2010—May 2011 Student Ethics Roundtable, President; Co-Founder, Spring 2010—May 2011
Volunteer Income Tax Assistance (VITA) Program, Marketing Director; Community Relations Director, Fall 2007— Spring 2011
DOCTORAL COURSEWORK COMPLETED Advanced Marketing Analysis, Dr. R. Glenn Richey Applied Regression Analysis, Dr. Bruce Barrett
Behavioral Theory and Qualitative Methods, Dr. Thomas L. Baker Behavioral Theory and Quantitative Methods, Dr. Adam Rapp Global Marketing Strategy Independent Study, Dr. R. Glenn Richey Graduate Seminar in Marketing, Dr. Rob Morgan
Management Research Methods I, Dr. Daniel G. Bachrach
Measurement of Structural Equation Models, Dr. George Franke Research in Services Marketing, Dr. Thomas L. Baker
Services Marketing, Dr. Sharon Beatty
Services Marketing Independent Study, Dr. Thomas L. Baker Social Cultural Basis Behavior, Dr. Cecil Robinson
Statistical Methods in Research I, Dr. Volodymyr Melnykov Statistical Methods in Research II, Dr. Bruce E. Barrett Survey of Marketing, Dr. George Franke
COMMUNITY SERVICE INVOLVEMENT
Holy Spirit Catholic Church, Religious Education Volunteer, Summer 2015 Relay for Life, Team Captain, Tuscaloosa, Alabama, Fall 2013—Present
Habitat for Humanity, Volunteer, Tuscaloosa, Alabama, Fall 2012—Spring 2013 Blankets for Babies, Founder, San Antonio, Texas, Fall 2007—Spring 2012
St. Luke Catholic Parish, Faith Formation Volunteer, San Antonio, Texas, Fall 2009—Spring 2011
Operation Hands-On, Volunteer, Marketing Assistant, San Antonio, Texas, Fall 2009—Spring 2012
Adopt-a-Soldier Project, Founder and Mentor, Beaumont, Texas, Fall 2005—Spring 2011 St. Catherine of Sienna School and Parish, Faith Formation and Fundraising, Port Arthur, Texas, Fall 2000—Spring 2012
