1
Ticketing System
Replacement
Consultation Paper
2 CONTENTS
Page
a) Introduction 2
b) Consultation Arrangements 3 c) Passenger benefits summary 5
d) Background 7
e) Proposals 14
f) Contact Details 22
g) Ticketing Products Summary Table 23
h) List of Consultees 27
INTRODUCTION
1. Translink’s current Bus and Rail ticketing system was introduced over thirteen years ago. With technological developments continuing apace and existing equipment models no longer being manufactured, Translink must commence work to replace its current ticketing system as soon as possible.
2. As a necessary first step, Translink conducted research in 2013 and held a number of internal and external workshops with key stakeholders. With this work now complete, key business and technological issues considered and options on the way forward evaluated Translink can now consult on draft strategic proposals.
3 3. Translink is keen to ascertain your views before it moves to the next
stage which will be to seek to procure a supplier based upon a detailed system specification.
4. Interested parties are encouraged to make responses by the consultation closing date of Noon Friday 15 May 2015 (eight week period).
CONSULTATION ARRANGEMENTS
5. Translink welcomes interest and comment on any aspects of this document. It would particularly welcome any comments on the potential impact that the proposals may have on Equality of Opportunity, Human Rights issues and rural areas.
6. Impact of the Replacement Ticketing System was analysed for equality of opportunity, and the need for an Equality Impact Assessment (EQIA) was screened out. It is considered that the new ticketing system will be beneficial to all customer groups and that it will not have a detrimental impact on Human Rights or upon those living or working in rural areas. Your views on these issues are welcomed, however, and respondents are encouraged to outline any potential impacts Translink should consider.
7. The list of consultees is provided at end of this document. If you consider that this consultation should be copied to other interested parties, please contact Translink as soon as possible and their inclusion will be arranged.
4 8. Interested parties are encouraged to make responses by the
consultation closing date of Noon Friday 15 May 2015.
9. An electronic copy of the Consultation Paper is available on Translink’s website and copies can also be made available in alternative formats and languages, on request. Please contact Translink with your requirements on (028) 9035 5402 or by emailing
5 PASSENGER BENEFITS SUMMARY
10. Translink intends to replace its current and increasingly obsolete ticketing system with a new system which will offer passengers the following benefits:
• Retention of current commercial and concessionary Smartcard products.
• Retention of commercial Smartcards top-up facility at current locations including the Smartcard Retail Service Provider network (currently PayPoint). Translink’s Commercial Smartlink Smartcards offer attractive savings of at least 33% compared to single cash fares.
• Online Smartcard top-ups which can be loaded onto the Smartcard at new Translink ticket machines. This will be particularly useful for people who do not want to wait in a queue or who find it difficult to visit a location to top-up their Smartcard e.g. rural customers.
• Ticket vending machines at selected bus and rail stations, on-street locations and at Belfast Rapid Transit (BRT) halts; BRT will have entirely ‘off vehicle’ ticketing, for faster journey times.
• Smartcard validators at BRT halts for tag on, tag off Smartcard usage. • Move more NI Railways paper tickets, e.g. Weekly and Monthly Paper
6 • Ticket gates / barriers at key NI Railways stations alongside
validators at halts to facilitate smooth and prompt validation of Smartcards on the NI Railways network.
• A new integrated stored value e-purse Smartcard - customers can load money onto a smartcard and ‘pay as you go’ on any bus and rail journey with a ‘best value’ daily cap.
• Customers will be able to pay on board buses and trains with contactless credit and debit cards (currently being rolled out by leading retailers).
• We will retain cash as a payment method1.
7 BACKGROUND
11. Translink is the brand name for the public transport group of operating companies of Ulsterbus, Northern Ireland Railways and Citybus, which trades under the brand name Metro. Translink operate the majority of bus and rail services in Northern Ireland, with approximately 80 million journeys made on Translink services every year by the 1.84 million population of Northern Ireland and by visitors.
12. Metro operates Translink’s urban bus services in the Greater Belfast Area whilst Ulsterbus operates all interurban, rural and town bus services across Northern Ireland outside the Greater Belfast Area. NI Railways operates rail services across six main lines within Northern Ireland and also operates cross border services to and from the Republic of Ireland.
Belfast Rapid Transit
13. The Department for Regional Development (DRD) proposes to introduce a new Bus Rapid Transit (BRT) system in Belfast. This will cover three routes: CITI - connecting Belfast City Centre with Titanic Quarter, EWAY - connecting Belfast City Centre with East Belfast and WWAY - connecting Belfast City Centre with West Belfast.
8 14. New BRT vehicles, dedicated bus lanes, special halts and off-vehicle
ticketing will be used to speed up boarding and travel times. BRT fares will be comparable with existing public transport fares on the routes and concessionary fares will apply as they do to other forms of public transport throughout Belfast. Translink has been appointed as the operator designate by DRD.
The Current System
15. Translink implemented the current Ticketing System on Citybus from October 2001, Ulsterbus from April 2002 and NI Railways from April 2003. The system was supplied by Parkeon Wayfarer and involved 1,700 ticket machines on board buses, 50 Ticket Machines in Translink Ticket Offices and 85 in Translink Ticket Sales Agents plus 275 Hand Held Ticket machines in use by NI Railways.
16. Thirteen years later the system is still in operation, with Northern Ireland in a leading position within the UK as the second largest region in terms of Smartcard usage in public transport, after London.
17. In 2013/14, Translink’s ticketing system processed 56 million transactions, which accounted for 80 million bus and rail passenger journeys.
18. Like London’s Oyster smart ticketing system, our system is a proprietary Integrated Smartcard Scheme. This means that our Smartcards can be read and topped up across Translink’s Bus and Rail network but not by other operators e.g. Dublin Bus, Irish Rail, Transport for London, etc..
9 19. Translink has 24 million Commercial and Concessionary Smartcard
journeys per annum (30% of total journeys), plus nearly half a million active Smartcards in circulation.
20. Translink Concessionary Smartcards include the 60+ SmartPass, 65+ Senior SmartPass, 4 types of Half Fare SmartPass, ROI Senior SmartPass, Blind Persons SmartPass & War Disablement SmartPass.
21. Translink Commercial Smartcard products include the Smartlink Multi-Journey and Period Passes (Bus), iLink (Integrated, Bus and Rail), DayLink Period Pass (Bus), TaxSmart (Bus Salary Sacrifice Commuter Card), yLink (Integrated, Bus and Rail) and aLink (Integrated, Bus and Rail Annual Commuter Card).
22. Translink Commercial Smartcard products are either:
• Period passes loaded with a day, week, month or year’s travel for a zone or point to point journey in which to travel. Smartlink and iLink Travelcards are zonal period passes whilst TaxSmart cards and aLink cards are point to point period passes.
• Multi-journey product loaded with a number of journeys to cover a point to point distance of travel - e.g. Smartlink Multi Journey card.
• Multi-day carnet pass, loaded with multiples of days for travel within a zone, e.g. DayLink.
10 • yLink Smartcard entitles users upon successful electronic validation of
the Smartcard to 1/3 off Metro and Ulsterbus cash singles plus 1/3 off NI Railways singles, day returns, weekly and monthly fares and up to 50% off Enterprise fares.
23. Personalised products e.g. Concessionary SmartPasses, aLink, TaxSmart & yLink are non-transferrable and cannot be used by another passenger whilst non personalised products e.g. SmartLink Multi Journey Smartcard are only transferrable between passengers who are not travelling on the same journey.
24. Translink also produces NI Railways, Metro and Ulsterbus plastic flash (non-smart) Pupil Passes for Education and Library Board Pupils, entitling holders to travel on specified services between a specific boarding point and their school.
25. The 24+ Student Rail Card is a flash pass which may be purchased by Students aged 24+ in full-time Further and Higher Education entitling them to discounted rail fares.
26. Translink also introduced the mLink mobile ticketing service on NI Railways in November 2011. Additionally since June 2010 Translink allows customers to top-up their commercial smartcard on over 1,000 PayPoint retailers in Northern Ireland.
11 27. With the NI Railways Handheld Ticket Machines having already reached
the end of their useful lives, it was necessary to replace them in 2014 with new devices, as an interim solution to the main ticketing system replacement. Translink intends to introduce facilities during 2015 to enable passengers to pay for tickets and smartcard top-ups using credit and debit cards (Chip and PIN plus Contactless) using the new Handheld Ticket Machines.
28. With the Ticketing System now over thirteen years old, replacement equipment is no longer being manufactured and spare parts are becoming increasingly difficult to source. As a result, it is now necessary to develop plans for replacement of all Translink ticketing equipment and associated software. Customers, staff, government and stakeholders also want some new features not available via current system hardware and software.
Customer Research
29. During 2013 and 2014, Translink sought to ascertain the views of current and potential customers concerning a potential replacement ticketing system by undertaking qualitative and quantitative research. Qualitative research was undertaken via independently facilitated Focus Groups convened during October 2013. The opportunity was also provided for Passenger Group members to make their views known via email and in writing. Millward Brown Ulster was engaged to carry out the quantitative research by undertaking face-to-face interviews between 20 January 2014 and 16 March 2014.
12 30. Key external stakeholders were also given an opportunity to make their
views known at an independently facilitated seminar held on Monday 24 February 2014 in person, by phone, email or in writing. Internal consultation within Translink also took place during 2013 and 2014 with a range of workshops convened. There was also an opportunity for staff to submit views in writing or via email.
31. Qualitative and quantitative research undertaken was extremely valuable which enabled Translink to identify the following overall issues:
i. Frequent users like the current range of tickets and products and wish to see these retained. A need does however exist to increase awareness of alternatives to Single and Return paper tickets such as Smartlink Multi Journey cards for bus travel, mLink Mobile Ticket for Rail Travel etc. plus how products can be obtained and topped up.
ii. More flexible means to up Smartcards is also desired e.g. online top-ups alongside means to reward loyalty / regular travel via discount, reward or points based system.
iii. With many passengers still using cash to purchase tickets a clear reluctance was evident to abandon cash transactions as a payment option. While non-cash payments are clearly preferable, there are no plans to completely remove cash as a payment means.
iv. Customers wish to gain better confidence they are obtaining Best Value when travelling which is currently difficult to ascertain due to the wide range of products and current lack of an ePurse Stored Value product or Contactless Credit and Debit card acceptance with daily capping.
13 v. A generally positive response was received during the quantitative
research to concept of an Integrated ePurse Stored Value product which customers purchase and then top-up with money. Monies would then be deducted on the basis of Smartcard validations as a result of travel undertaken. The benefits of increased Smartcard usage in terms of faster boarding times were articulated but problems noted if exit validators are introduced on board buses without two door vehicles with resulting potential congestion at bus entry / exit point.
vi. The Replacement Ticketing System needs to be designed to up-to-date standards whilst also being sufficiently flexible to adapt to future technological and business developments which could reasonably be anticipated.
Timetable
32. Outline Timetable for the Ticketing System Replacement Project involves Procurement Initiation in January 2015, Contract Award by December 2015 followed by System Set-up and Testing. Implementation and Phased Go Live, delivering the fundamental functionality of the System, will take place from 2017 to 2018 across range of business areas e.g. BRT, Metro, Ulsterbus and NI Railways. Other enhanced ticketing services and products will be implemented after 2018. This timetable is subject to the availability of funding.
14 PROPOSALS
33. After fully considering the needs and views of our customers, stakeholders, potential costs, technological developments, its own business needs, and current budgetary constraints, Translink proposes to introduce a new Replacement Ticketing System involving the following features, funding permitting:
a) Replace current Ticketing Equipment
• Since all current ticketing equipment is increasingly becoming obsolete and needs replaced in the years ahead, Translink proposes to replace all ticketing equipment on a phased basis. This includes all on-bus ticket machines, handheld ticket machines used at barriers and on trains, Point of Sale ticketing equipment used by Translink Bus and Rail Ticket Sales offices and Agents, Smartcard Validation Machines at main Rail Stations plus associated Back Office infrastructure.
• Up to date technological solutions will be sought whilst also considering current financial constraints. The new system must be stable and secure whilst also able to handle, as far as reasonably possible, future business and technological change.
15 b) Retain current Smartcards
• Retain present range of Commercial and Concessionary Smartcard products plus current ability to top-up at current locations including the Smartcard Retail Service Provider network (currently PayPoint). This will ensure that existing customers are not adversely impacted and will be able to use their current Smartcards on the old and new system. Current customers will not be required to surrender their current smartcards nor obtain a replacement card compatible with any new system.
c) Retain cash as a payment method
• No plans exist to remove cash as a payment method in light of significant level of current usage alongside reluctance expressed during the research exercise to abandon cash transactions as a payment option. However, increased use of smartcards improve boarding times on buses which reduces overall journey time for all passengers. Consequently, alternatives to paper Single and Return tickets, which often offer better value, will be promoted alongside potential introduction of ability to pay using Contactless Credit and Debit cards.
16 d) Introduce Online Smartcard top-ups
• Translink will actively explore the introduction of the ability for customers to top-up Commercial Smartcards online and redeem such top-ups via relevant Translink Ticketing Machines after a pre-defined period of time. All ticketing machines need to be able to regularly connect to the Back Office system via traditional means, or via Mobile Phone data connections in the case of on-bus and on-train ticket machines and remotely located equipment (such as Smartcard validators and Ticket Vending Machines).
e) Introduce Ticket Vending Machines (TVMs)
• Facilitate Belfast Rapid Transit off-vehicle paper ticket purchase, plus Smartcard top-up via Ticket Vending Machines at halts.
• Ticket Vending machines also to be deployed at various main Bus and Rail Stations plus on-street locations where sufficient demand and business need exists, with machines offering a range of functionality including, ticket purchase, ticket redemption (for tickets pre-purchased online) and smartcard top-up. TVM functionality may be limited by location according to Translink business need.
17 f) Rail Smartcards, Barriers and additional Validators
• Move more NI Railways paper tickets e.g. Weekly and Monthly Paper Season Tickets to Smartcards ensuring that such high value tickets are held in a more robust and secure format. Barriers at key NI Railways stations to be deployed alongside validators at halts to facilitate smooth and prompt validation of Smartcards on the NI Railways network. Deployment of Smartcard validators at BRT halts will also take place alongside introduction of Ticket Vending Machines at BRT halts as detailed under e)
g) Introduce ePurse Stored Value Smartcards
• Introduce an Integrated Stored Value ePurse Smartcard whereby customers can purchase and then top-up the Smartcard with money. Monies would then be deducted on the basis of Smartcard validations as a result of travel undertaken. The most widely known Stored Value smartcard is the Oyster Card used in London. Stored Value ePurse Smartcard users would be permitted to undertake unlimited amount of journeys to any destination (funds permitting) with total daily cost for using the card limited to a pre-set maximum daily cap. It would be expected that this product could be adapted for fare-paying concession customers to ensure they also receive the ‘best value’ daily cap.
18 h) Introduce Contactless Credit & Debit card payments - Retail Model
• Implement ability for customers to pay for fares using Contactless Credit and Debit cards on board buses and trains on similar basis as offered by leading retailers e.g. Boots, McDonalds, Superdrug, Marks and Spencer, Ikea, Caffe Nero, Costa Coffee, Starbucks.
• Contactless Credit and Debit cards are now increasingly being issued by Banks and Credit Card companies, with more and more retailers installing contactless readers to facilitate quick, cashless payment for low value amounts via contactless cards. Customers can currently use contactless Credit and Debit cards at all Translink Ticket Sales offices. New Handheld Ticket Machines deployed for use by NI Railways during 2014 will also have ability to accept Contactless Credit and Debit cards during 2015.
• Contactless Credit and Debit cards look and function the same as per current cards but have a Smartcard chip and aerial inbuilt and relevant symbol to indicate contactless ability. Customers would simply place the Contactless Credit / Debit card on the retailer’s contactless reader to purchase goods or services up to a £20 limit (due to rise to £30 in September 2015). Contactless Credit and Debit cards issued in one jurisdiction can also be used in another, e.g. a Contactless Credit Card issued in Republic of Ireland may be used in Northern Ireland.
19 • Whilst customers would be able to pay for fares using their Contactless
Credit or Debit card up to the £20 limit, customers will be asked for their PIN after using their Contactless card on a number of consecutive occasions. If this occurs on a bus, we are bound by normal cEMV usage regulations which means that customers will be asked to make a payment via alternative means, as there will be no PIN entry device on-bus, whereas office and on-train ticket machines will have a Chip and PIN reading capability. Each transaction shall also be considered separately with no overall Daily, Weekly or Monthly cap. The introduction of a capping functionality and the removal of the need for a PIN to be entered after consecutive usage requires a more complex solution known as Contactless EMV (Europay, Mastercard, Visa) Transit Variable Fare model, as is currently in operation in London. This model is significantly more expensive than simpler Contactless EMV Transit Retail model proposed and whilst technically possible, the costs cannot be justified at this stage but could be explored in future.
• The discount model for tickets purchased via Contactless Credit and Debit Cards under the Transit Retail model will be a commercial decision requiring careful consideration. Any such decision will be made based upon desire to ensure technology enables passengers to enjoy better value for money. Whilst it will negate the need for passengers to tender cash and will help processing time associated with such for each transaction, passengers will have to interact with staff in order to state desired alighting stages, unlike Smartlink Multi Journey card transactions which do not require driver intervention since the alighting stage is already pre-set.
20 i) Access by Other Operators
• It is envisaged that the new system will be sufficiently flexible to enable other public transport operators to buy equipment and services from the contract. It is of paramount importance that the security of the Translink ticketing system (including customer information retained) is not compromised by addition of non-Translink operators. Agreements would be needed between Translink, the Department for Regional Development and any operator wishing to use the new system on the arrangements for settlement of fares and any other management information that the operator may require. The back office systems will be designed to facilitate this.
21 Anticipated costs
34. The total project capital costs before the procurement phase is complete and prices have been formally ascertained is currently estimated to be £30million, with an additional allowance of £15 million for contingencies.
35. As a guide, the Republic of Ireland have developed and implemented a common Smartcard standard known as SCIM (better known as Leap Smartcard) at a cost in excess of €50million and capable of use by Dublin Bus, LUAS Tram, Bus Éireann, Irish Rail, DART and some private operators.
36. An ITSO scheme recently implemented in Tyne and Wear in the North East of England did not cover any buses but only the Metro light rail system (60 halts) and cost £25million. The ITSO Specification is a secure technical electronic platform on which smart ticketing schemes can be built. It defines how different smart ticketing systems should 'talk' to each other. ITSO Ltd is a membership body consisting of transport scheme operators and the governments of England, Scotland and Wales.
22 CONTACT DETAILS
37. You may wish to make representations to Translink directly via email
[email protected] or in writing by Noon Friday 15 May 2015 to:
Andrew Muir –Ticketing System Replacement Consultation Ticketing Systems Department
Translink
3 Milewater Road BELFAST
BT3 9BG
38. In order to promote environmental sustainability, hard copy replies will not receive an acknowledgement letter though any replies sent via email will receive an acknowledgement email.
39. A summary of responses will be published following completion of the consultation process. If you would prefer your comments not to be published, please indicate this when responding. Requests for non-publication of responses will be respected, however, in accordance with the Freedom of Information Act 2000, cannot be guaranteed. For further information about the confidentiality of responses please contact the Information Commissioner’s office. If you don’t wish your response or name to be disclosed under Freedom of Information or other relevant legislation, please make this clear in your response to us.
23 TICKETING PRODUCTS SUMMARY TABLE
Commercial Smartcards
Name Type Top-up
quantities
Description Smartlink Metro
Travelcard
Metro
Period Pass Week Month Unlimited travel throughout Metro Operating Area dayLink Metro
Period Pass One Day Five Days
Ten Days
Unlimited travel throughout Metro Operating
Area for One Day. Card can be loaded with more than one day. Days do not have to be used consecutively. Smartlink Metro Multi Journey Metro Multi Journey Smartcard 5, 10, 15, 20, 25, 30, 35 and 40 Individual journeys entitling passengers to travel within Inner, City or Extended Zones are electronically deducted from card upon boarding Smartlink Ulster Multi Journey Ulsterbus Multi Journey Smartcard 5, 10, 15, 20, 25, 30, 35 and 40 Individual journeys entitling passengers to travel between specific fare stages are deducted from card upon boarding
24 Smartlink Ulsterbus Town Services Travelcard Ulsterbus
Period Pass Day Week Month Unlimited travel throughout relevant Ulsterbus Town Service Operating Area TaxSmart
Ulsterbus & Metro
Period Pass Annual Point to point travel between two specific points by bus only aLink Travelcard Integrated Ulsterbus, Metro & NI Railways
Period Pass Annual Point to point travel between two specific points by Ulsterbus, Metro and / or NI Railways iLink Travelcard Integrated Ulsterbus, Metro & NI Railways
Period Pass Day Week Month Unlimited travel throughout relevant iLink Zone 1,2,3,4 or North West yLink Discount Smartcard Integrated Ulsterbus, Metro & NI Railways Young Persons Discount Smartcard 1/3 discount off cash fares 1/3 off Metro and Ulsterbus cash singles plus 1/3 off NI Railways singles, day returns, weekly and monthly fares upon successful electronic validation of the Smartcard. Also up to 50% off Enterprise fares.
25 Commercial Flash Pass Cards
Name Type Validity Description
24+ Student Rail Card NI Railways Discount Card for students aged 24+ in full-time Further and Higher Education 1/3 discount off cash fares 1/3 off NI Railways singles, day returns, weekly and monthly fares upon presentation Pupil Passes for
Education and Library Board (ELB) Pupils Ulsterbus, Metro & NI Railways Travel Passes issued upon instruction from ELBs Academic Term Time Pass holders may on specified services between a specific boarding point and their school
during specific term time
dates. Commercial Mobile Phone Tickets
Name Type Validity Description
mLink NI Railways NI Railways Tickets purchased using iPhone and Android SmartPhones with Translink mLink app downloaded One Day 3 days out of 7 (3 Day Flexi) Weekly Monthly Once purchased tickets must be activated before travel. Auto activate after defined period as fraud prevention measure. Tickets have a number of security features.
26 Concessionary Smartcards
Name Eligibility Validity
60+ SmartPass People aged 60-64 Free travel across Northern Ireland only
65+ Senior SmartPass
People aged 65+ Free travel across Northern Ireland and Republic of
Ireland Half Fare
SmartPass
People meeting one of the four criteria:
DLA
No Driving Licence Learning Disability
Partially Sighted
Half Fare on Bus Single Cash Fares plus Half Fare
Single and Return on NI Railways
ROI Senior SmartPass
People aged 66+ living in Republic of Ireland
Free travel across Northern Ireland only
Blind Persons SmartPass
People registered as Blind Free travel across Northern Ireland and point to point to
and from Republic of Ireland
War Disablement SmartPass.
People in receipt of War Pension
Free travel across Northern Ireland and point to point to
and from Republic of Ireland
27 LIST OF CONSULTEES
ACOVO
Age Concern Northern Ireland Age Sector Platform
Age Sector Reference Group Alliance Party of NI
Antrim Borough Council Ards Borough Council
Armagh City & District Council Ballymena Borough Council Ballymoney Borough Council Banbridge District Council Barnardo's
Belfast City Council
Belfast Education & Library Board Belfast Harbour Commissioners Belfast Health and Social Care Trust Belfast International Airport
Belfast Metropolitan College Belfast Port
British Deaf Association (NI) CAFRE
Cara-Friend
Carers Northern Ireland
Carrickfergus Borough Council Castlereagh Borough Council CBI Northern Ireland
Chamber of Commerce for NI Children in Northern Ireland
28 Children's Law Centre
Chinese Welfare Association Church of Ireland
Citizens Advice Bureau Regional Office City of Derry Airport
Coalition on Sexual Orientation Coleraine Borough Council
Commissioner for Children and Young People Commissioner for Old People
Committee on the Administration of Justice Community Relations Council
Cookstown District Council
Council for Catholic Maintained Schools Craigavon Borough Council
Democratic Unionist Party
Department for Regional Development Department for Social Development
Department of Employment and Learning Department of Finance and Personnel
Department of Health, Social Services and Public Safety Department of the Environment
Derry District Council Disability Action
Down District Council
Down's Syndrome Association
Dungannon & South Tyrone Borough Council Employers' Forum on Disability
Equality Coalition Equality Commission
29 Family Planning Association NI
Federation of Small Businesses Fermanagh District Council Foras na Gaeilge
Friends of the Earth
Gay and lesbian Youth NI
General Consumer Council for NI George Best Belfast City Airport Gingerbread Northern Ireland Help the Aged, NI
Human Rights and Equality Unit IMTAC
Indian Community Centre
Labour Party (Federation of Labour Groups) Laganside Corporation
Larne Borough Council Lesbian Line
Limavady Borough Council Lisburn City Council
Londonderry Port & Harbour Commissioners Magherafelt District Council
MENCAP
Methodist Church in Ireland Moyle District Council
Multi-Cultural Resource Centre Newry & Mourne District Council Newtownabbey Borough Council
NI Assembly Director of Equality, Human Rights and TSN NI Environment Link
30 NI Rural Development Council
NIC-ICTU NIPSA
North Down Borough Council
North Eastern Education & Library Board North West Community Network
North West Forum of People with Disabilities North West Regional College
Northern Health and Social Care Trust Northern Ireland African Cultural Centre Northern Ireland Anti-Poverty Network
Northern Ireland Association for Mental Health Northern Ireland Council for Ethnic Minorities Northern Ireland Council for Integrated Education Northern Ireland Council for Voluntary Action Northern Ireland Gay Rights Association Northern Ireland Human Rights Commission Northern Ireland Women's Aid Federation Northern Ireland Women's Coalition
Northern Ireland Youth Forum Northern Regional College NSPCC
NUS-USI
Omagh District Council
Parents and Professional Autism Port of Larne
Presbyterian Church of Ireland Press for Change
Progressive Unionist Party Queen’s University Belfast
31 Queer Space
Royal National Institute for the Blind (NI) Royal National Institute for the Deaf People Rural Community Network
Save the Children SDLP
Sense NI
Simon Community Sinn Fein
South Eastern Education & Library Board South Eastern Health and Social Care Trust South Eastern Regional College
South West Regional College
Southern Education & Library Board Southern Health and Social Care Trust Southern Regional College
Staff Commission for Education & Library Board Statutory Duty Unit
Strabane District Council Sustrans
The Cedar Foundation The Green Party
The Guide Dogs for the Blind Association The Institute of Directors
The Local Government Staff Commission for NI The Omnibus Partnership
The Rainbow Project The Workers Party Tourism NI
32 Traveller and Gay
Traveller Movement Northern Ireland UK Unionist Party
Ulster Unionist Party Unison
University of Ulster Visit Belfast
Visit Derry~Londonderry
Warrenpoint Harbour Authority Warrenpoint Harbour Authority WCRP
Western Education & Library Board Western Health and Social Care Trust Women's Forum Northern Ireland Women's Information Group
Women's Resource & Development Agency Women's Support Network
Youth Council for Northern Ireland Youthnet
