“Higher education IT benchmarking 2014”
Ilkka Siissalo, CIO
University of Helsinki
Teemu Seesto, IT-secretary, FUCIO
Network of Finnish Universities’ Chief IT Officers
Yvonne Kivi, project manager
University of Helsinki
It's not just about the amount,
but also about the style.
•
A EUNIS taskforce
•
Yearly survey
•
Free of charge
•
Tools: Excel, Eduuni
•
Aim is to compare IT costs and volumes in
higher education institutes
•
Started in its present form in 2010, on the
initiative of Finnish CIOs (FUCIO)
•
In the first year 33 Finnish HEIs participated in
the survey (of 14 universities + 24 universities of
applied science= 38)
•
2012 we invited a few European HEIs to
participate and try out the survey and give us
feedback
•
2013 all European HEIs were welcome to
participate
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo
2
• In 2015 we had 49 participating
HEIS:
*
– From Finland: 32 HEIs ( 12/14 universities, 20/24
universities of applied science)
– Sweden: Linköping university, Luleå university of
Technology, Royal institute of Technology, Stockholm
university, University of Gothenburg, Uppsala university
– Norway: Norges teknisk-naturvetenskapliga universitet,
Universitetet i Oslo, Universitetet i Bergen, Universitetet i
Stavanger, Universitetet i Tromsø
– Denmark: Syddanske universitet
– Germany: Ernst-Abbe-Fachhochschule Jena, Westfälische
Wilhelms-Universität Münster
– Greece: Aristotle University of Thessaloniki
– Netherlands: Fontys Hogescholen
– Slovenia: Univerza v Ljubljani
BM2014 – Survey / The participants
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo
4
BM2014 – Survey / The participants
0
500
1000
1500
2000
2500
3000
3500
4000
4500
5000
0
10000
20000
30000
40000
50000
Finnish UAS
Finnish UNI
Norwegian UNI
Swedish UNI
Other
Average size
of org. in M€
Personnel FTE
Student FTE
0
5
10
15
20
25
Finland UAS
Finland UNI
Norway
Sweden
Germany
Denmark
Greece
Netherlands
Slovenia
Participants 2014
•
A joint effort
•
Project group
-
Teemu Seesto, University of Turku
-
Kari Kataja, HAMK University of Applied
Sciences
-
Esko Ala-Peijari, AAPA-network of
Universities of Applied Sciences
-
Ritva Suojärvi-Mäkinen, Metropolia
University of Applied Sciences
-
Markku Närhi, University of Jyväskylä
-
Yvonne Kivi, University of Helsinki
BM2014 – Survey / Working with Bencheit
• Steering group
- Ilkka Siissalo, University of Helsinki, Chairman
- Kimmo Pettinen, Laurea University of Applied Science,
Vice chairman
- Yvonne Kivi, University of Helsinki, Secretary
- Esko Ala-Peijari, AAPA network
- Kari Kataja, HAMK University of Applied Science
- Pekka Kähkipuro, Aalto University
- Kurt Gammelgaard Nielsen, University of Southern
Denmark
- Anders Nordin, Luleå University of Technology
- Jussi-Pekka Pispa, Tampere University of Technology
- Jaakko Riihimaa, Seinäjoki University of Applied
Sciences
- Tuomo Rintamäki, Helsinki Metropolia University of
Applied Sciences
- Ole Langfeldt, Norwegian University of Science and
Technology
- Teemu Seesto, Network of Finnish Universities’ Chief
IT Officers
– The survey is an Excel workbook,
distributed via
Eduuni
– Analysis also in Excel, choose which
HEIs you want to compare yourself
with
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo
6
• Voluntary participation
• Emphasis on costs and
volumes of technology
• Cash flow based
fluctuation between years
especially for one organisation.
• Participants see each others
complete data.
• Data and analysis is for participants only.
BM2014 – Survey / Principles
0
100
200
300
400
500
600
700
0
10
20
30
40
50
60
2010
2011
2012
2013
2014
IT costs
in million €
Number of
participants
BM2014 – Survey / Dimensions
8
O
th
er
or
u
n
spe
cif
ied
O
u
tso
u
rc
ing
Fac
ilities
St
af
f
So
ftw
ar
e
Har
d
w
ar
e
Background info
Account groups
Infrastructure
- Operative
- HPC
Workstations
- Workstations
- Printing
IT Service Desk
Data networks: LAN & WAN
Voice services
- Telephony
- Phone calls
Business applications
- Finance
- Human resources
- Facilities
- Communications
- Student administration systems
- Research administration
- Library
- Teaching
- Other
- Unspecified
IT management
- Management
- Information security
Audio visual services
Other or unspecified
Ser
vic
es
/ Su
b
Ser
vic
es
V
ol
ume
s
CostAndFTE
Learning curve 1:
Gathering
information within
organisation
(and with peers)
Learning curve2:
Peer review
Behind differences of
numbers
BM-project group
revision and check +
Analysis
Preparation for next
round
+
Historic comparison
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo
10
BM2014 – Survey / Allocation of the IT-costs*
50%
65%
52%
49%
41%
64%
20%
6%
22%
19%
26%
12%
28%
15%
24%
31%
34%
24%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
All
Finland
UAS
Finland
UNI
Norway Sweden
Other
Unspecified
IT costs in academic
units
IT costs in other
central units
Centralized IT-costs
*costs = no facilities costs included
Other:
1 Denmark
2 Germany
1 Greece
1 Netherland
1 Slovenia
BM2014 – Survey / Allocation of the IT-work
65%
89%
69%
58%
56%
64%
14%
4%
13%
15%
18%
17%
21%
7%
18%
28%
26%
20%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
All
Finland
Finland
Norway Sweden
Other
Distributed
Other centralized
IT-centre
Other:
1 Denmark
2 Germany
1 Greece
1 Netherland
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo
12
BM2014 – Survey / IT-costs* by services
23%
28%
25%
24%
21%
18%
25%
24%
24%
23%
29%
22%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
All
Finland
UAS
Finland
UNI
Norway
UNI
Sweden
UNI
Other
Unspecified
Audiovisual services
IT management
Business applications
Voice services
Data networks: LAN
& WAN
IT Service Desk
Workstations (incl.
printers)
Infrastructure
*costs = no facilities costs included
Other:
1 Denmark
2 Germany
1 Greece
1 Netherland
1 Slovenia
BM2014 – Survey / IT-costs* by business applications
12%
13%
14%
22%
6%
8%
10%
6%
18%
10%
7%
9%
12%
11%
9%
17%
14%
3%
17%
20%
19%
11%
19%
14%
14%
30%
6%
13%
16%
7%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
All
Finland
Finland
Norway Sweden
Other
Unspecified
Other
Teaching
Library
Research admin.
Student admin.
Communications
Facilities
HR
Finance
*costs = no facilities costs included
Other:
1 Denmark
2 Germany
1 Greece
1 Netherland
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo
14
BM2014 –
Survey / Workstations by type
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
All
Finland
UAS
Finland
UNI
Norway
UNI
Sweden
UNI
Other
Other/Unspceified
Tablets
Laptops
Desktops
BM2011 - 2014 / Workstations by type*
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Tablets
Laptops
Desktops
* different participants on different years
BM2010 - 2014 / The development of the costs* in Finland
16
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo
0 €
200 €
400 €
600 €
800 €
1,000 €
1,200 €
1,400 €
2010
2011
2012
2013
2014
IT costs per student FTE
UAS
UNI
0
5
10
15
20
25
30
35
40
0
50
100
150
200
250
300
350
400
All
Finland
Finland
Norway Sweden Other
Students /
IT personnel
(FTE)
Staff /
IT personnel
(FTE)
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Run
Grow
Transform
EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo
18
BM2014 – Survey / Run – Grow – Transform –framework*
* Answers from 33 participants
Benchmark survey Know your numbers!
Thank you!
• Aalto University (FI) • Abo Akademi University (FI)
• Arcada University of Applied Sciences (FI) • Aristotle University of Thessaloniki (GR) • Diaconia University of Applied Sciences (FI)
• Ernst-Abbe-Fachhochschule Jena - University of Applied Sciences (DE)
• Fontys University of Applied Sciences (NL) • HAAGA-HELIA University of Applied Science (FI) • HAMK University of Applied Sciences (FI)
• Helsinki Metropolia University of Applied Sciences (FI) • Jyväskylä University of Applied Sciences (FI)
• Kajaani University of Applied Sciences (FI) • Karelia University of Applied Sciences (FI) • Lahti University of Applied Sciences (FI) • Lapland University of Applied Sciences (FI) • Lappeenranta University of Technology (FI) • Laurea University of Applied Sciences (FI) • Linköping University (SE)
• Luleå University of Technology (SE)
• Norwegian University of Science and Technology (NO) • Oulu University of Applied Sciences (FI)
• Royal Institute of Technology (SE) • Saimaa University of Applied Science (FI) • Satakunta University of Applied Sciencies (FI)
• Savonia University of Applied Sciences (FI) • Seinäjoki University of Applied Sciences (FI)
• South-Eastern Finland University of Applied Sciences Ltd (FI) • Stockholm University (SE)
• Tampere University of Applied Sciences (FI) • Tampere University of Technology (FI) • Turku University of Applied Sciences (FI) • University of Bergen (NO)
• University of Eastern Finland (FI) • University of Fine Arts Helsinki (FI) • University of Gothenburg (SE) • University of Helsinki (FI) • University of Jyväskylä (FI) • University of Lapland (FI) • University of Ljubljana (SI) • University of Münster (DE) • University of Oslo (NO)
• University of Southern Denmark (DK) • University of Stavanger (NO) • University of Tampere (FI)
• University of Tromsø - The Arctic University of Norway (NO) • University of Turku (FI)
• University of Vaasa (FI) • Uppsala University (SE)
• Vaasan Ammattikorkeakoulu, University of Applied Sciences (FI)
