P o w e r i n g t h e I n t e r n e t o f T h i n g s

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The Internet of Everything

:

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What are Things?

The Internet of Everything (IoE)

— the

networked connection of people, process,

data, and things

Source: Cisco

The

Internet of Things

(

IoT

) refers to

uniquely identifiable objects and their virtual

representations in an Internet-like structure.

Source: Wikipedia

This convergence of machine and intelligent data is

known as

the Industrial Internet

, and it's changing the

way we work.

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This is not about technology at all,”

Chambers said,

“It’s about how it

changes peoples’

lives forever

.”

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“Once we free the machine social network (comprised of

sensors and an unimaginable number of other devices)

from the drag of human interaction, there is tremendous

potential for creating autonomous communities of

machines that require only occasional interaction with, or

reporting to, humans.”

-

Francis DaCosta

The coming tsunami of machine-to-machine

interconnections –

yielding tremendous flows of information – and

knowledge.

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Why the Internet of Things is Happening Now

1.

Small. Inexpensive, and powerful Connected Parts for small (e.g. wearables) and large

(e.g. trucks) Things are relatively inexpensive.

2.

Pervasiveness of Connectivity (Internet): The Cloud and Mobile Apps.

3.

Compelling applications and players for consumer, industry and public sector

ecosystems.

4.

The next phase in the evolution of computing: towards intelligent, connected Things &

Robots

5.

Emerging standards: in network layers (ZigBee, Wifi 802.11, IPv6, MQTT, CoAP)

6.

Robustness of Big Data and Analytics

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The Momentum is Unprecedented

The Economist

conducted a study in late 2013 that surveyed companies’ attitudes

about the Internet of Things.

Key findings

:

75% of companies are either actively exploring or using the IoT.

Only 6% of business leaders believe that it’s just hype.

96% of surveyed individuals expect their business to be using IoT in some respect

within three years.

61% of the leaders recognize that they need to integrate IoT into their businesses,

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What is

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With so much out there….

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The sensors on Things offer little or no real value by themselves. IoT/IoE sensors

and controllers tend to be point-to-point and are functionally siloed

The Process Of Everything provides end-to-end intelligent processes –

orchestrating to achieve specific business value

:

Things

Back Office Operations

Systems of Record

Field People

Customer Service Representatives

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The

Process

of Everything is Necessary.

The Need For Adaptability and Change of business rules, decisions, tasks and

orchestration policies involving people and things:

Visible, Declarative, and Easy to Change Rules in automated Processes for Things and People

Planned and unplanned (ad-hoc) tasks involving Things (e.g. Robots) or People

Guided and intelligent interactions for Things and People in the context of end-to-end processes

Self-Learning (form Data and Events) with Predictive Analytics for Things and People

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The

Process

of Everything is Necessary.

Some Things (e.g. Cars with Telematics) are Channels for Customers:

iBPM Enabled CRM – as well as customer service and support – can be leveraged to

optimize the customer experience and process.

Integrate Consumers/Customers with Manufacturers (e.g. OEMs) and Dealers.

Processes optimizing the customer experience, while benefiting the value chain of

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Outcomes

Sense & Respond

To utilize the Internet of Things,

You must sense events as they occur...

…and respond to achieve the desired

outcomes

.

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What Outcomes?

Status:

Tell me what’s going on . E.g. Transportation

Diagnostics:

Tell me what’s gone wrong. E.g. Power Plant

Location:

Where is the action? E.g. Law Enforcement Emergency

Repair:

Fix this. E.g. Connected Vehicle

Upgrade:

This needs to be improved. E.g. Farm Equipment

Automation & Control:

Manage this to some defined end. E.g. Patient Care

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Events

Process

Sense,

Outcomes

and

Respond

Status

Diagnostics

Location

Repair

Replenishment

Upgrades

Automation

& Control

Profile

Behaviors

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Human

System

Business

Things

Process Participants

From Internet of Everything to Process of Everything

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EA SOA WOA Human System Business

Process Automation

Structured Production Workflow Dynamic Case Management Social Mobile Cloud Business Rules Analytics Decision Management Business Events & CEP

Process Participants

Process Architectures

iBA Things Big Data

Process Intelligence

Scientific Management Business Process Re-engineering TOC Lean Six Sigma NPS BSC

Process Methods

What is iBPM?

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Managing All Types of Work & Workers

Dynamic Case Management supports all work needed to

handle a case, regardless of kind or who is performing it

Dynamic Case Management

Clerical

Extremely

Structured

Spectrum of Work

Unstructure

d

& Ad Hoc

System

Work Automation

Knowledge

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Case Participants Collaboration

Tasks Case Events

Case Business Objectives Decisions

Processes Case Data

Sub-Cases Case Content

Dynamic Case

Management

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Stages

KPI

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27 © 2014 Pegasystems Inc. Case

Subcas

e A

Cleaning

Bags

T

Subcas

e B

Refueling

Passenger

Mgmt

Match Bags to Passengers Board Passengers

Departure

Scheduling

Case Subject:

Aircraft Turn-Around

CHANNELS

Radar

CDM Portal

Mobile Phone

Handheld

Devices

Related Subjects

Bags Passenger(s)

Events:

External, Internal

Weather Security Alert Mechanical Delay

Landing

Taxiing

Air-to-Air 1578 Inbound Flight Activities Outbound Flight Activities

Related Cases

Inbound Flight Baggage Reconciliation Outbound Flight

Case workers

Airline Operations Staff Airport Staff Stand planners

Content/ Attachments

Min Turn-Around Time Passenger Info Flight Update Message

Example

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“Intelligent” Business Process Management

The Process of Everything.

iBPM

Integration (SOA/WOA/EDA)

Rules

UI Rules Analytics and Next-Best-Action Decision Management Event Rules Decision Trees, Tables, Constraints Expression Rules

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Three Application Use Cases for the Process of Everything

1.

Humans, Things (Devices, Robots, etc.) – participants in processes

Process and Deliver a Package: Humans &Things: Connected Vehicles, Sensors, Robots

Activate the vacation home (many “Things”) in a return from vacation process.

Adjust device settings in a preventive vehicle warranty process.

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Three Application Use Cases for the Process of Everything

2.

A device recognizes an Event and starts an exception case to resolve it.

Elevated CO2 level in a Connected Car instantiates a case

Boiler malfunction in a connected home instantiates a case to handle and repair

An incident is detected in a remote Oil pipeline - Drone and Field people are dispatched to fix it

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Source:

http://www.autoevolution.com/news/how-to-avoid-city-traffic-jams-35319.html#agal_1

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PRODUCT

WARRANTY

CUSTOMER

DEALER

TRIAGE

DIAGS

SERVICE

REQUIRED

NV.

7

PARTS

SKILLED TECH

Device-Directed Warranty

TM

!

CO2 SENSOR

EVENT

CASE

SERVICE

ORDER

WARRANTY

CLAIM

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Events

Events

Events

Events

Operationalize,

Outcomes

Process

and

Respond

Status

Diagnostics

Location

Repair

Replenishment

Upgrades

Automation

& Control

Behaviors

3.

Real-time analysis of aggregated event data (Thing Data,

Predictive, CEP) suggests a probability of occurrence and

processes are activated to prevent a failure and/or maintain a

condition.

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Areas of Application for The Process of Everything

Cities, Homes & Buildings

Healthcare

Manufacturing

Automotive & Transportation

Supply Chain

Retail

Field Service

Utilities – smart metering and

grids

Security & Surveillance

Environmental Monitoring

Agriculture

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Protocol Landscape for IoT

From Device to Intelligent Business Processes

DATA AGGREGATION / PROCESSING DATA STORAGE / RETRIEVAL

Sourced from:

http://entrepreneurshiptalk.wordpress.com/2014/01/29/the-internet-of-thing-protocol-stack-from-sensors-to-business-value/

CONNECTIVITY

LINK PROTOCOL LAYER TRANSPORT

SESSION / COMMUNICATION BUSINESS VALUE Security

Assets & Products Firmware Management

Device Provisioning Device Registration

Remote Access

Support Marketing Manufacturing

Data Analysis Visualization Engines AJ Data Mining Machine Learning Hadoop HBase Cassandra Flume Kafka Storm RapidMQ Luxun Scribe Fluentd DDS XMPP CoAP MOTT AMOP HTTP FTP Telnet SSH IPv4 IPv6 Bluetooth GSM a/b/g/n BLE Dash 7 Zigbee GloWPAN 802.15.4e RFid Wifi 802.11 Ethernet 802.3 Modbus RS-232 ODB2 Wireless RS-485 RJ45 SPI USB CEP Esper

Supply Chain Machine Health Automotive &

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Sensor input from over 20,000 remote devices

Intelligent fault analysis and routing

Awarded Gartner’s “Best Use of BPM Technology”,

2013 Tech Summit

Live in 4 months

; improved use of engineering

resources

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