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OUTSOURCED
OUTSOURCED
MANAGEMENT
MANAGEMENT
FOR FORToday
Today
’
’
s Payphone Owners:
s Payphone Owners:
PRIVATE OR PUBLIC
PRIVATE OR PUBLIC
2007
2007
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Our Services
Our Services
FullFull--service Financial Management Firmservice Financial Management Firm
AssetAsset ManagersManagers
Fiduciary ServicesFiduciary Services
Insolvency ServicesInsolvency Services
Turnaround ManagementTurnaround Management
Interim ManagementInterim Management
Dispute ResolutionDispute Resolution
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Our Services
Our Services
Tax Consultation & Preparation Tax Consultation & Preparation
Forensic AccountingForensic Accounting
Forensic Data RecoveryForensic Data Recovery
Asset Recovery & Collection ServicesAsset Recovery & Collection Services
Asset Disposition ServicesAsset Disposition Services
Employee Benefits Plan Termination ServicesEmployee Benefits Plan Termination Services
For the latest information check out our website For the latest information check out our website www.haysconsulting.net
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Current & Former
Current & Former
Payphone Clients
Payphone Clients
International Payphone CorporationInternational Payphone Corporation •
• Up to 4000 phonesUp to 4000 phones •
• For federal receivershipFor federal receivership
LINC Credit Property V, LLCLINC Credit Property V, LLC •
• Managed Assets seized by note holder until prepared Managed Assets seized by note holder until prepared for sale and throughout sale process.
for sale and throughout sale process.
Services Provided in both cases:Services Provided in both cases: •
• Daily monitoring and management Daily monitoring and management •
• Identified and issued removals of nonIdentified and issued removals of non--profitable profitable phones and contracts
phones and contracts
•
• Negotiated:Negotiated:
Rates with vendors and suppliersRates with vendors and suppliers
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Current & Former Clients
Current & Former Clients
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Our Target Markets
Our Target Markets
PSPsPSPs • • TroubledTroubled • • ReceivershipsReceiverships •• Absentee OwnersAbsentee Owners
Large Chains (currently owns or is Large Chains (currently owns or is
interested in ownership of payphones)
interested in ownership of payphones)
•
• CC--StoresStores •
• Travel CentersTravel Centers •
• Grocery StoresGrocery Stores
•
• Manager ReplacementManager Replacement •
• Financial OptimizationFinancial Optimization •
• HAYS ‘HAYS ‘TICKET OUTTICKET OUT’’
•
• RestaurantsRestaurants •
• ManufacturersManufacturers •
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Our Payphone
Our Payphone
Management Services:
Management Services:
Process and pay your phone billsProcess and pay your phone bills
•
• Ensure you are charged only the correct fees and Ensure you are charged only the correct fees and taxes on your bills
taxes on your bills
•
• Flag unusual billingsFlag unusual billings •
• Evaluate and monitor: LEC/CLEC ratesEvaluate and monitor: LEC/CLEC rates
Negotiate industry acceptable (or better)Negotiate industry acceptable (or better)
•
• LEC/CLEC and LD rates LEC/CLEC and LD rates •
• Zero+ commissionsZero+ commissions •
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Dial Around SubmissionDial Around Submission
•
• Data submissionData submission •
• Preparation and posting revenuePreparation and posting revenue •
• Dispute resolutionDispute resolution
Monitor Technician testing of above Monitor Technician testing of above
Maintain client database, commission plans, Maintain client database, commission plans, contracts and hard copy files
contracts and hard copy files
Post revenues and expenses Post revenues and expenses
Commission evaluationCommission evaluation
Our Payphone
Our Payphone
Management Services:
Management Services:
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Write and mail commission checksWrite and mail commission checks
Assist in choosing and contract negotiation Assist in choosing and contract negotiation with service provider and ongoing monitoring
with service provider and ongoing monitoring
of relationship.
of relationship.
Address service issues; customers and Address service issues; customers and providers
providers
Financial evaluation of sites and accountsFinancial evaluation of sites and accounts
Issuing removal and installation orders with Issuing removal and installation orders with service provider service provider
Our Payphone
Our Payphone
Management Services:
Management Services:
10 10 M Managementanagement I Informationnformation S
System for payystem for pay T
Telephoneselephones Peachtree
Peachtree PremiumPremium Accounting
Accounting
FUSICOM
FUSICOM a product of a product of Coin
Coin--Tel ServicesTel Services BASECAMP
BASECAMP a real time Ona real time On--line line Project management Tool
Project management Tool
Our Preferred Software &
Our Preferred Software &
Service Providers
Service Providers
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Constant Communication:
Constant Communication:
Real Time Project Tracking
Real Time Project Tracking
Utilization of CoinUtilization of Coin--TelTel’’s Fusicom s Fusicom
•
• 24/7 monitor usage and service issues24/7 monitor usage and service issues
Utilization of an online internet portal Utilization of an online internet portal
•
• Manage communication and projects with clients and Manage communication and projects with clients and internal staff.
internal staff.
•
• Track due dates and timelinesTrack due dates and timelines •
• Post and receive messagesPost and receive messages
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Outsourced Management
Outsourced Management
Costs
Costs
Per Per ““installedinstalled”” aniani
Per month Per month
Full service (all preceding items listed) Full service (all preceding items listed) -- $10 (based on $10 (based on min # of phones with full service) per ani/ per month
min # of phones with full service) per ani/ per month
Easily offsets routine overhead costsEasily offsets routine overhead costs
Analysis available to compare costs per ani/employee vs Analysis available to compare costs per ani/employee vs outsourcing.
outsourcing.
Optional consulting services available on an hourly basisOptional consulting services available on an hourly basis
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Additional Services
Additional Services
available for the PSP
available for the PSP
Onsite review and consultationOnsite review and consultation
Bank account reconciliationBank account reconciliation
Comprehensive financial statementsComprehensive financial statements
Budgeting and budget comparisonsBudgeting and budget comparisons
Contract negotiations Contract negotiations
Sales initiativesSales initiatives
Tax preparationTax preparation
Mass mailingsMass mailings
Similar services available for air/Similar services available for air/vacvac/water /water applications
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Benefits for the PSP:
Benefits for the PSP:
Lets you focus on growing the business While we manage the back office
Reduced manpower
Reduced office space and supplies Fewer problems
Costs are managed and maintained
Quicker resolution of dial around and billing
discrepancies
Quicker turnaround for financial statements You might even be able to take a vacation
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Benefits for the PSP:
Benefits for the PSP:
We can manage one segment of your business
or
We handle every component of the payphone
business
• Even negotiating contracts with you for service
providers if you chose to outsource EVERYTHING.
Thus allowing you to drastically reduce your
overhead – and allowing you the freedom to pursue other ventures.
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Principals
Principals
S. Gregory Hays Pamela Y. Dennison Managing Principal Director Outsource Mgmt.
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S. Gregory Hays
S. Gregory Hays
Receiver for International Payphone Corp. (3,000
phones)
Consultant to Receiver for Phoenix Payphones, Inc.
(13,000 phones)
Appointed as board member post reorganization in
bankruptcy; ETS Payphones, ( 15,000 phones in 2005)
Managing Principal, Hays Financial Consulting, LLC. 25 years finance experience
Court appointed Bankruptcy Trustee & Receiver in
numerous cases.
Certified Turnaround Professional (CTP) & Certified
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Pamela Y.
Pamela Y.
Dennison
Dennison
9 years of telephony experience Director of Payphone Operations Manages our Louisville, KY office.
Extensive background in finance and operational
management
Corporate renewal and turnaround specialist.
Served as Chief Restructuring Officer for several
payphone entities.
Currently pursuing Certified Fraud Examiner
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Featured Article in
Featured Article in
PERSPECTIVES
PERSPECTIVES
July 2005
July 2005
10 page article discussing 10 page article discussing
the pros/cons of
the pros/cons of
outsourcing
outsourcing
Quotes from Mr. Hays Quotes from Mr. Hays
and Ms. Dennison along
and Ms. Dennison along
with several industry
with several industry
leaders
leaders
Excerpt featuring Ms. Excerpt featuring Ms.
Dennison
Dennison’’s description of s description of “
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Featured Article in
Featured Article in
PERSPECTIVES
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21 Full Page Ads in
Full Page Ads in PERSPECTIVESPERSPECTIVES May 2006 for Outsource
May 2006 for Outsource
Management and Service
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APCC 2007 Conference Program APCC 2007 ~ June 27 – 29
Loews Miami Beach Hotel ~ Miami, FL
General Session Speaker: Pamela Dennison, Director Payphone Operations, PSP Outsource Mgmt.
Hays Financial Consulting, LLC
LOCATION, LOCATION, LOCATION
This session is all about strategic decision-making - when to buy, when to sell, and when to hold on to payphone locations.
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Locations
Locations
Telephone operation management
Telephone operation management
•
• centrally located in Louisville, KYcentrally located in Louisville, KY •
• 12211 Old Shelbyville Road, Suite D12211 Old Shelbyville Road, Suite D Louisville, KY 40243
Louisville, KY 40243
Headquartered in Atlanta, GA
Headquartered in Atlanta, GA
•
• Atlanta Financial CenterAtlanta Financial Center •
• 3343 Peachtree Road, NE Ste. 2003343 Peachtree Road, NE Ste. 200 Atlanta, GA 30326
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Louisville Staff
Louisville Staff
Beth Young, Pam Dennison, Missy McClish
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Contact Us
Contact Us
For more information or a personalized
For more information or a personalized
quote:
quote:
Contact our Louisville office
Contact our Louisville office
502
502
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254
254
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0822 office
0822 office
502
502
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254
254
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0827 fax
0827 fax