EMPLOYEE SATISFACTION SURVEY. Sample Report

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EMPLOYEE SATISFACTION SURVEY

Sample Report

ABC Company Ltd

November 2014

Terry Edney BA(Hons) LLM FCIPD, Chief Executive, BusinessHR

Tel: 01344 780583, Email: [email protected]

www.businesshr.com

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Business Human Resources Solutions Ltd. t/a BusinessHR Registered in England No. 7488289 Registered office: Overdene House, 49 Church Street, Theale, Reading RG7 5BX.

BUSINESSHR EMPLOYEE SURVEY SERVICE

BusinessHR has delivered employee surveys for organisations employing from 50 staff up to 3,500. Our online

survey capability has also been used for international surveys.

Our Service

Outlined below is how we can assist with the main stages of the survey:

Survey Design: The first step in designing a survey is for us to understand your objectives so that the

design matches these requirements.

We would then work with you on developing the topics to be covered and the questions. Organisations

often have specific topic on which they are looking for feedback and we ensure these are included.

Finally, we would agree the reporting, as this has an impact on the structure of the survey.

Survey Development: We can conduct surveys which are online, paper based or a mixture of both.

Whatever approach is to be taken we will design the survey for your approval.

If the survey is to be online we will test it and then ask for a small sample from your organisation to test

it, to ensure it works with your IT systems.

Employee Communication: To maximise the response rate it is essential that there is clear

communication with the employees. Confidentiality is often a key aspect of these communications.

Conducting the Survey: Whatever survey method is chosen we will then manage it, including the

collection of any paper based input. We will monitor the response rate and advise you if additional

communication to employees is required.

Reporting: We will produce the reports as per the design agreed at the start of the process. The

subsequent pages of this sample report illustrate some of the reporting that can be developed including:

A summary is included for each topic area including any key points we have identified. This is followed

by more detailed information on each question, together with any employee comments.

We consider that employee comments are a critical element of the survey feedback and so we include

a section which shows all of these comments.

We can also produce different comparisons to assist managers in interpreting the results including

between one department and the company or a comparison between a number of departments.

Follow‐up: We can be as involved as you require in delivering the feedback from the survey. This can

include briefing the HR Department and/or senior managers. We have also conducted employee focus

groups to help employers investigate further specific topics.

Cost

We will provide a fixed price quote based on the level of service you require, the number of employees and

the complexity of the reporting structure. We believe you will find that our pricing is extremely competitive.

Next Step

To discuss your requirements in more detail then please contact me:

Terry Edney

Chief Executive

Tel: 01344 780583

Email: [email protected]

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0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0%

Strongly agree Agree Disagree Strongly Disagree Does not apply

1. Overall I gain good satisfaction from my job

0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0%

2. My knowledge and skills are fully utilised.

0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0%

3. Showing initiative is encouraged.

0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0%

4. I receive recognition for work well done.

Comments on Results

The results in respect to overall satisfaction are disappointing and this may well be due to a strong feeling that individuals do not perceive that they receive recognition for work well done There is a positive skew to the results in respect to the use of an individuals knowledge and skills and more feedback from staff may identify a good motivation tool.

Again there appears to be a positive attitude to showing initiative which is valuable and further feedback could be very beneficial.

Whilst individuals consider the organisation uses their knowledge and skills and encourages them to use their initiative they do not believe they receive the recognition they deserve. This again needs further investigation as improving this aspect should have a positive effect on overall job satisfaction.

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Scores Strongly

agree Agree Disagree

Strongly Disagree Does not apply Total Overall I gain good satisfaction from my job 21 41 46 34 8 150 Strongly

agree Agree Disagree

Strongly Disagree Does not apply Total Overall I gain good satisfaction from my job 14.0% 27.3% 30.7% 22.7% 5.3% 100.0% Employee Comments Percentage Scores I used to really enjoy my job but the increased pressure has destroyed a lot of that feeling. As there is little chance of promotion it is easy to become bored after several years doing the same thing. The training budget appears to have been slashed and so we never learn new skills to make the job more interesting. I really enjoy this job it’s the best one I have ever had. 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0%

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Scores Strongly

Strongly Disagree Does not apply Total My knowledge and skills are fully utilised. 36 52 40 17 5 150 Strongly

Strongly Disagree Does not apply Total My knowledge and skills are fully utilised. 24.0% 34.7% 26.7% 11.3% 3.3% 100.0% Employee Comments Percentage Scores As I have good skills for my job I feel ignored and just expected to perform. I feel my job is now easy and I need a new challenge No one seems to care how qualified you are they just treat you as a cog in the wheel with nothing more to contribute The training I have received since joining has been excellent I just hope I can get to use more of it before I forget it. 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0%

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Scores Strongly

Strongly Disagree Does not apply Total Showing initiative is encouraged. 45 51 30 16 8 150 Strongly

Strongly Disagree Does not apply Total Showing initiative is encouraged. 30.0% 34.0% 20.0% 10.7% 5.3% 100.0% Employee Comments I got told I had solved a problem well but next time to check with my manager first.

Showing initiative is encouraged.

Percentage Scores If you do not check everything with the manager before you do something he gets very annoyed Most of the team have been here for some time and so we are trusted to just get on and solve problems that arise. 0 10 20 30 40 50 60 1 2 3 4 5

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Scores Strongly

Strongly Disagree Does not apply Total I receive recognition for work well done. 14 28 48 48 12 150 Strongly

Strongly Disagree Does not apply Total I receive recognition for work well done. 9.3% 18.7% 32.0% 32.0% 8.0% 100.0% Employee Comments As pay rises are so small I think managers are afraid to recognise good work as they cannot reflect that in our pay. Our supervisor does praise us but all we get is pressure to improve further from more senior managers.

I receive recognition for work well done.

Percentage Scores You get into trouble if you do it wrong but no praise if you really excel. A few favourites are always being praised but the rest of us are ignored. It is as though senior managers think of us as part of a machine not as people who need a little praise now and then. 0 5 10 15 20 25 30 35 40 45 50 1 2 3 4 5

4. I receive recognition for work well done..

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Reward & Benefits ‐ Total Company 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0%

5. Compared to similar employers I believe I am fairly

rewarded for the job I do.

0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0%

6. I believe our pension scheme compares well with other

companies.

0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0%

7. The new flexible benefits programme is a good

improvement.

Comments on Results The results in respect to fairness of reward are lower than we would generally expect and need further investigation. The results in respect to the pension scheme are disappointing and it may be that a plan for improving communication of the plan is required. However, the new flexible benefit programme receives very positive feedback.

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Scores Strongly

Strongly Disagree Does not apply Total Compared to similar employers I believe I am fairly rewarded for the job I do. 21 22 48 45 14 150 Strongly

Strongly Disagree Does not apply Total Compared to similar employers I believe I am fairly rewarded for the job I do. 14.0% 14.7% 32.0% 30.0% 9.3% 100.0% Employee Comments Our overtime rate is low compared to others I know Percentage Scores We used to be well paid compared to others but I think some have now overtaken us but management do not accept this. There is little chance of promotion and therefore of significantly increasing what I earn Having joined 6 months ago I can say the pay and benefits here are much better than my last employer 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0%

5. Compared to similar employers I believe I am fairly

rewarded for the job I do.

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Scores Strongly

Strongly Disagree Does not apply Total I believe our pension scheme compares well with other companies. 25 41 58 21 5 150 Strongly

Strongly Disagree Does not apply Total I believe our pension scheme compares well with other companies. 16.7% 27.3% 38.7% 14.0% 3.3% 100.0% Employee Comments Percentage Scores Many of us are having to pay a lot more to get a decent pension compared to the old scheme. Compared to my old employer this is a good scheme. I put my money in but I do not understand what I will get at the end. The widows pension is low compared to my old employer. 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0%

6. I believe our pension scheme compares well with other

companies.

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Scores Strongly

Strongly Disagree Does not apply Total The new flexible benefits programme is a good improvement. 60 51 17 7 15 150 Strongly

Strongly Disagree Does not apply Total The new flexible benefits programme is a good improvement. 40.0% 34.0% 11.3% 4.7% 10.0% 100.0% Employee Comments Percentage Scores My wife has a better private medical scheme which covers us both so its good to be able to get some other benefit. With a very young family the chance to use the childcare benefit is great. I would like to be bale to give up more holiday for cash. It seems very complex and I am not sure I understand it. 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0%

7. The new flexible benefits programme is a good

improvement.

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Communications ‐ Total Company 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0%

8. I have a clear idea about the goals for my department.

0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0%

9. I am kept informed of department results against targets.

0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0%

10. Our manager listens to us and takes our views and ideas

into account.

0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0%

11. The staff briefing process keeps me informed about the

company.

Comments on Results

It would appear that on the whole factual information about a department goals or its performance is communicated, probably with a few exceptions.

However, when it comes to managers listening to their staff and taking their ideas on board then there appears to be a clear divide between some who do and some who do not. This needs examining on a department by department basis.

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Strongly Disagree Does not apply Total I have a clear idea about the goals for my department. 36 67 30 12 5 150 Strongly

agree Agree Disagree

Strongly Disagree Does not apply Total I have a clear idea about the goals for my department. 24.0% 44.7% 20.0% 8.0% 3.3% 100.0% Employee Comments Percentage Scores We are left in no doubt about our department goals. The goals keep increasing but we do not get the tools to help reach them it seems they just depend on us working harder. Its good to know where we are aiming this never happened in my old job. No none seems to spend any time speaking to us individually as how our personal goals fit with the department goals. 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0%

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Strongly Disagree Does not apply Total Compared to similar employers I believe I am fairly rewarded for the job I do. 31 65 28 21 5 150 Strongly

agree Agree Disagree

Strongly Disagree Does not apply Total Compared to similar employers I believe I am fairly rewarded for the job I do. 20.7% 43.3% 18.7% 14.0% 3.3% 100.0% Employee Comments Percentage Scores The performance is always posted up for us. Its good to see how things are going. If you perform well you are expected to do even more with no more resources. Seeing how well we are doing keeps me motivated. We get the results and lots of pressure if we are not achieving but little praise when we do. 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0%

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Strongly Disagree Does not apply Total Our manager listens to us and takes our views and ideas into account. 41 45 38 22 4 150 Strongly

agree Agree Disagree

Strongly Disagree Does not apply Total Our manager listens to us and takes our views and ideas into account. 27.3% 30.0% 25.3% 14.7% 2.7% 100.0% Employee Comments Its good to be listened to. Percentage Scores We always have a good debate with our manager about ideas, especially when we are facing a problem. If something is wrong our manager just tells us what to do he never asks for input. Its difficult to discuss ideas when most of our managers communication is by email! 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0%

10. Our manager listens to us and takes our views and ideas

into account.

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Scores Strongly

Strongly Disagree Does not apply Total The staff briefing process keeps me informed about the company. 12 28 63 35 12 150 Strongly

Strongly Disagree Does not apply Total The staff briefing process keeps me informed about the company. 8.0% 18.7% 42.0% 23.3% 8.0% 100.0% Employee Comments Senior managers never come to a briefing may be they are scared of the questions they will get! Percentage Scores The staff briefings are just full of platitudes and managers never answer any difficult questions. The information is old and vey sketchy and tells us nothing. Our managers do not seem to know anything more than is on the slides so it is no good asking anything. Don't bother with the staff briefings you never learn anything you didn't already know. A waste of time. 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0%

11. The staff briefing process keeps me informed about the

company.

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1. Overall I gain good satisfaction from my job

I used to really enjoy my job but the increased pressure has destroyed a lot of that feeling.

I really enjoy this job it’s the best one I have ever had.

As there is little chance of promotion it is easy to become bored after several years doing the same thing.

The training budget appears to have been slashed and so we never learn new skills to make the job more interesting.

2. My knowledge and skills are fully utilised.

As I have good skills for my job I feel ignored and just expected to perform.

I feel my job is now easy and I need a new challenge

No one seems to care how qualified you are they just treat you as a cog in the wheel with nothing more to contribute

The training I have received since joining has been excellent I just hope I can get to use more of it before I forget it.

If you do not check everything with the manager before you do something he gets very annoyed

Most of the team have been here for some time and so we are trusted to just get on and solve problems that arise.

I got told I had solved a problem well but next time to check with my manager first.

4. I receive recognition for work well done.

You get into trouble if you do it wrong but no praise if you really excel.

A few favourites are always being praised but the rest of us are ignored.

As pay rises are so small I think managers are afraid to recognise good work as they cannot reflect that in our pay.

Our supervisor does praise us but all we get is pressure to improve further from more senior managers.

It is as though senior managers think of us as part of a machine not as people who need a little praise now and then.

5. Compared to similar employers I believe I am fairly rewarded for the job I do.

We used to be well paid compared to others but I think some have now overtaken us but management do not accept

this.

Our overtime rate is low compared to others I know

There is little chance of promotion and therefore of significantly increasing what I earn

Having joined 6 months ago I can say the pay and benefits here are much better than my last employer

6. I believe our pension scheme compares well with other companies.

Many of us are having to pay a lot more to get a decent pension compared to the old scheme.

The widow’s pension is low compared to my old employer.

Compared to my old employer this is a good scheme.

I put my money in but I do not understand what I will get at the end.

7. The new flexible benefits programme is a good improvement.

My wife has a better private medical scheme which covers us both so its good to be able to get some other benefit.

It seems very complex and I am not sure I understand it.

With a very young family the chance to use the childcare benefit is great.

I would like to be able to give up more holiday for cash.

8. I have a clear idea about the goals for my department

We are left in no doubt about our department goals.

No none seems to spend any time speaking to us individually as how our personal goals fit with the department goals.

The goals keep increasing but we do not get the tools to help reach them it seems they just depend on us working harder.

It’s good to know where we are aiming this never happened in my old job.