Advanced Master (MS) Airport Management. Programme. La référence aéronautique

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La référence aéronautique

Advanced Master (MS)

Airport

Management

2013

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Mastère

Spécialisé

MS

A

DVANCED

M

ASTER

(MS)

A

IRPORT

M

ANAGEMENT

The “Mastère Spécialisé” (MS) in Airport Management was set up in 1989 by ENAC in response to requests from professionals in this ﬁ eld.

The role played by today’s airports has become particularly important after the liberalisation of air transport and the privatisation of airport services, which impact directly on the national economy.

Our internationally recognised programme reﬂ ects the changing needs of our industry and covers all areas of aviation.

As such emphasis is laid on conception, design and operations, safety and security contents, environmental issues, quality of service and the strategic management of airports.

As a leading provider of global aviation solutions and professional development programmes, ENAC develops human capital for tomorrow’s air transport industry. Thus the (MS) Airport Management aims precisely at training and preparing these specialists.

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Mastère

Spécialisé

MS

A

DVANCED

M

ASTER

(MS)

Airport Management

MS

Airport

Management

The (MS) Airport Management is a one-year full time programme organised into 2 parts:

Academical and Theoretical: six-months of intensive in-class lectures

• Throughout this period, case studies will be treated • Weekly exams will be conducted to validate each module • Airport visits will be organised

Practical training in a professional environment: six-months internship in a professional environment, either in France or abroad.

• A tutor from the host organisation supervises this training. It gives rise to a ﬁ nal written report, which must be defended in front of a coeducational jury composed of instructors, the company delegate and professionals.

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Academic Part (From October to March)

The academical and theoretical part is composed of 16 modules (1 - 2 weeks each).

Module Director Hr

AM01 Aircraft and Air Transport System Pascal DUVAL ENAC 30h

AM02 International and European Civil Aviation Law Yves LAVIGNE

WAT– World Assets Transition

30h

AM03 Air Transport Economics and Management Nathalie LENOIR, Louis THWAITES ENAC/ Université Concordia (Montréal) 30h

AM04 Air Transport Security Mathieu GUALINO ENAC 30h

AM05 Sustainable Development Didier VERGEZ ENAC 30h

AM06 Conception and Operation of Aerodrome – Master Plan

Jorge GONZALEZ

GODINEZ ENAC 60h

AM07 Airport Certiﬁ cation and Safety Patrick DISSET DSAC/SUD 30h

AM08 Passenger and Freight Terminals Management Dominique CHAVANNE ADP-i 30h

AM09 Development of Extra-Aeronautical Airport

Activities Christophe GIRARD

Aéroports

de Lyon 30h

AM10 Team Management Anne Marie SCHAAL /

Marc RAYNAL

ENAC/ MR

International

30h

AM11 Human Resource Management in airports Marc RAYNAL _{International}MR 30h

AM12 Airport Financial Management Jean-François VERDIE/ Jean Michel VERNHES

ESCT / Aéroport de

Toulouse Blagnac

60h

AM13 Airport Operations and Service Quality Valérie SENENTZ Aéroports

de Paris 60h

AM14 Ground Handling Michel RAGOT Consultant 34h

AM15 Communication and Crisis Management Martine DEL BONO BEA 30h

AM16 Airport Strategy Jean-François

GUITARD

Aéroports

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Mastère

Spécialisé

MS

Airport

Management

Droit de l’Aviation Civile et du Transport

Aérien

Presentation

Introduction to the Aircraft and the Air Transport System.

Pedagogical objectives:

The student will acquire basic knowledge about the aircraft, ﬂ ight techniques, and meteorological incidents, aircraft construction and current aspects that concern the economics of air transportation.

Content:

• Air Transport System

• Importance of aeronautical meteorology • Aircraft and ﬂ ight principles

• Air trafﬁ c control • Aircraft performances • Aircraft manufacturing

• Introduction to the airport environment • Introduction to regional aviation

• The airlines in daily operation

Methods: • Lectures • Case study Duration: 1 week (30 hours) Dates: 7 until 11 October 2013 Common with the MS-MTA, Air Transport Management Lecturers: • Experts from ENAC Air Transport Department and practicing professionals Academic reference: M. Pascal DUVAL (ENAC)

Aircraft and Air Transport System

AM01

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Mastère

Spécialisé

MS

Duration: 1 week (30 hours) Dates: 7 until 11 October 2013

Common with the MS-AM, Airport Management Lecturers: • Experts from ENAC Air Transport Department and practicing professionals Chair: Pascal DUVAL Academic reference: Pascal DUVAL (ENAC)

MS

Airport

Management

Aérien

Presentation

Overview of the principal actors and juridicial processes governing International and European Civil Aviation.

To discover who are the governing institutions and actors, plus the juridical structure of civil aviation.

To be knowledgeable of the effects of community policy on air transport and its repercussions on the main actors.

Content:

•ICAO: Chicago Convention: Sources and fundamental rules of civil aviation laws

• Regulation of the French civil aviation

• French Airports: creation, status, decentralisation, operating charges, ground handling, state aids. • International Airport.

• EU Regulation, overview & applicability. • Protection of air passenger

• Trafﬁ c law, bilateral agreements, «OPEN SKIES» and aircraft «Leasing» agreement

• “Cape Town” Convention

Methods:

• Lectures • Case study

International and European Civil

Aviation Law

Duration: 1 week (30 hours) Dates: 14 until 18 October 2013 Common with the MS-MTA, Air Transport Management Lecturers: • Experts from the French Civil Aviation Authority and practicing professionals

Chair:

M. Yves LAVIGNE, WAT– World Assets Transition Academic reference: M. Pascal DUVAL (ENAC)

AM02

(7)

Mastère

Spécialisé

MS

Airport

Management

Duration: 1 week (30 hours) Dates: 7 until 11 October 2013

Common with the MS-AM, Airport Management Lecturers: • Experts from ENAC Air Transport Department and practicing professionals Chair: Pascal DUVAL Academic reference: Pascal DUVAL (ENAC)

Droit de l’Aviation Civile et du Transport

Aérien

Presentation

The Air Transport Economics and Management module is to enable students to recognise key economic concepts and how they are used in the air transport business for decision making, in the short, medium or long term.

To appreciate the key economic factors of provision and demand for Air Transport, in relation to these theories.

To recognise the cost and price structure of airports and airlines in activities such as pricing and revenue management and route economics.

To understand how economic fundamentals have a strong inﬂ uence on industry structure and proﬁ tability.

Content:

• Introduction to Air Transport Economics • Demand for Air Transport

• Airline Planning and Organisation • Airline Cost Structures

• Provision of ﬁ nance • Airline Regulation

• The trend towards Alliances and Consolidation • Introduction to Airline Marketing

• Pricing and Revenue Management • International Economics and Aviation • Air Transport Forecasting

• Cost beneﬁ t analysis

Methods: • Lectures • Case study Duration: 1 week (30 hours) Dates: 21 until 25 October 2013 Common with the MS-MTA, Air Transport Management Lecturers: • Experts from the French Civil Aviation Authority and practicing professionals Chair: M. Louis THWAITES (University Concordia - Montréal) Academic reference: M. Pascal DUVAL (ENAC)

Air Transport Economics

and Management

AM03

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Mastère

Spécialisé

MS

Airport

Management

Duration: 1 week (30 hours) Dates: 4 until 8 November 2013 Common with the MS-MTA, Air Transport Management Lecturers: • Experts from the French Civil Aviation Authority and practicing professionals Chair: M. Matthieu GUALINO (ENAC) Academic reference: M. Pascal DUVAL (ENAC) Presentation

Protection of aircraft and airports against acts of unlawful interference.

Become aware of and sensitive to security problems speciﬁ c to airlines and airports.

Content:

• Legislative framework

• Airport and airline company security management • Human Resource Management

• Management of response to acts of unlawful interference

• Financial resource management • Material resource management • Quality Control management

• Emergency plans; a counter to against acts of unlawful interference

Methods:

• Lectures

Air Transport Security

AM04

(9)

Mastère

Spécialisé

MS

Airport

Management

Presentation

The adaptation of air transport system to issues concerning sustainable development.

Focusing on sustainable development of air transport issues: In an international context, being aware of global policy about air transport sustainable development.

Being able to identify the environmental impact of air transport activities.

Being able to deﬁ ne and put into practice appropriate solutions to control pollution due to air transport activities.

Content:

• International Environmental Protection Policies in context of Air Transport

• Air Transport and Global Climate Change • Local Air Quality

• Aircraft noise impact • Aircraft Eco-Efﬁ ciency

• Operative measures to Reducing Nuisances • Economic Instruments

• Challenges of «alternative» fuels

• Development and sustainable operation of an airline • Development and sustainable operation of an airport

Methods: • Lectures • Practical work • Case study

Sustainable Development

AM05

Duration: 1 week (30 hours) Dates: 12 until 15 November 2013

Common with the MS-MTA, Transport Management Lecturers: • Experts and professionals Chair: M. Didier VERGEZ (ENAC) Academic reference: M. Pascal DUVAL (ENAC)

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Mastère

Spécialisé

MS

Airport

Management

Duration: 2 weeks (60 hours) Dates: 18 until 29 November 2013 Lecturers: • Experts from the French civil aviation Authority and practicing professionals. Chair: M. Jorge GONZALEZ GODINEZ (ENAC) Academic reference: M. Pascal DUVAL (ENAC) Presentation

Integrating concerns of operating an aircraft safely within the conception of an aerodrome.

To acquire the knowledge of aeronautical notions of safety, accessibility and air trafﬁ c operations.

To identify different infrastructural means, systems and aero-nautical and radio-electric constraints on the airside.

To be in a position to manage these infrastructures.

To be able to conceive a Master Plan with the help of trafﬁ c and capacity forecast.

Content:

• Aircraft characteristics and performances: Runway design and operations

• Taxiways, Air Trafﬁ c areas • Trafﬁ c axes, movement areas • Aeronautical surface pavements

• Access roads – Network – Building concept • Aeronautical meteorology

• Trafﬁ c Forecasts • Airport capacity • Airport ATM services

• Listing of the operational safety policies • Ground Handling and safety practices • Work and task management

• Master Plan and Zoning

• Environmental Impact statements for aerodromes • Costs and maintenance

Methods:

• Lectures • Practical work • Case study • Airport Visit

Conception and Operation

of an Aerodrome – Master Plan

AM06

(11)

Mastère

Spécialisé

MS

Airport

Management

Aérien

Duration: 1 week (30 hours) Dates: 2 until 6 December 2013 Lecturers: • Experts from French Civil Aviation Authority and practicing professionals Chair: M. Patrick DISSET (DSAC/SUD) Academic reference: M. Pascal DUVAL (ENAC) Presentation

This module presents theoretical aspects related to Safety and Airport Certiﬁ cation

In this module the student will learn the basic concepts of safety in airport operations as well as the necessary procedures to obtain the “Airport ICAO Certiﬁ cation”.

The European and International regulatory context will be analysed and the management tools such as Safety Management System will be studied (SMS).

Content:

• Safety concepts in terms of Accidents Analysis • International Policy and European Safety • Safety operations on the movement area

• Management and Safety on the runway and apron areas

• Establishing a standard operating procedures (SOP) • Safety Management System (SMS) and feedback • Impact assessments on safety

• Aircraft Rescue and Fire Fighting Service (ARFFS) • Wildlife Hazard Management Unit (WHM)

• Aerodrome Emergency Plan (AEP) and Event • Notiﬁ cation

• Safety on worksites

Methods:

• Lectures • Debate

Airport Certification and Safety

AM07

(12)

Mastère

Spécialisé

MS

Airport

Management

Duration: 1 week (30 hours) Dates: 9 until 13 December 2013 Lecturers: •Experts from ENAC Air Transport Department and practicing professionals Chair: M. Dominique CHAVANNE (ADP-i) Academic reference: M. Pascal DUVAL (ENAC) Presentation

Introduction to the passengers and freight terminals, its conception, processes and evolution.

To understand the problems and issues of air passenger and freight terminals, taking into account the treatment of passen-gers, baggage and cargo.

To develop creative solutions and designs in the conception of terminals.

To sketch out the solutions for the future.

Content:

• Panorama of world terminals • Concept of terminals

• Efﬁ cient & iconic terminals • Terminal planning

• Schedule, cost & organisation of terminal project • Speciﬁ c equipment in terminals

• New terminal technologies • Terminal architecture • Sustainable terminals

Methods:

Passengers and Freight Terminals

Management

AM08

(13)

Mastère

Spécialisé

MS

Airport

Management

Duration: 1 week (30 hours) Dates: 16 until 20 December 2013 Lecturers: • Experts from ENAC Air Transport Department and practicing professionals Chair: Christophe GIRARD (Aéroports de Lyon) Academic reference: M. Pascal DUVAL (ENAC) Presentation

Developing extra aeronautical activities on platforms to ﬁ nance airport development.

To become aware of the importance of extra aeronautical activities for the economy of the airport and the quality of passenger services.

Content:

• Management of commercial activities and real states. • Development of commercial areas and advertisement • Car parks and public transport facilities

• Food and Beverages • Car Rental Business

Methods:

Development of Extra Aeronautical

Airport Activities

AM09

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Mastère

Spécialisé

MS

Airport

Management

Duration: 1 weeks (30 hours) Dates: 6 to 10 January 2014 Lecturer: • Marc RAYNAL, former Director HR of Airbus China, HR and talents task force coordina-tor (American Chamber of Commerce in France) and Expert of Toulouse Business School. Academic reference: M. Pascal DUVAL (ENAC) Presentation

The team manager’s role and management approaches in a cross-cultural environment.

To get to know one’s own deﬁ nition of manager’s role, open up to others.

To understand and perceive the business culture of others (EU, USA, Asia)

To communicate in an adapted way with people of different cultures.

To take into account the expectations from the future team members having a different culture and adapt the required proﬁ le to the aspirations of the candidates.

To anticipate and/or manage the communication problems caused by cross-cultural differences.

Content:

• Perception of the role of leaders and managers

• Basic knowledge of cultural differentiations and trans-lation into business practices

• Connection with participants’ own values at work • Ways of communicating with others in the most difﬁ

-cult situations for a manager.

• Recruitment interviews in a cross cultural context • Performance appraisal interviews in a cross cultural

context Methods: • Lectures • Interactive animation • Brainstorming • Simulations

Team Management

AM10

(15)

Mastère

Spécialisé

MS

Airport

Management

Duration: 1 week (30 hours) Dates: 13 until 17 January 2014 Lecturers: • Experts and practicing professionals. Chair: • Marc RAYNAL Academic reference: M. Pascal DUVAL (ENAC) Presentation

This module presents the current trends of Human Resource Management (HRM) and the airports environment speciﬁ cities from the point of view of the Manager and the candidate.

To know the different career prospects on a airport.

To give methods of effective people management (internal communication, training process, skills management, etc.) To understand the relation between “Social actors” and their impact on Air Transport System.

To be able to prepare oneself to the process of integration in professional life according to geographical and cultural variations.

Content:

•HRM systems: ADP “Aéroports de Paris” & Schiphol Airport

• Social and Societal responsibility • Real-time HRM in Airports

• People management: internal communication, training process, skills management and GPEC (Workforce, Competency Planning and Development approach) • The “Social Actors and Partners” in Airports

environment

• People management “dashboards” and their monitoring

• Internal and international mobility policy management • Jobs pertaining to the airport sector

• Preparing and conducting an HR interview

Methods:

• Lectures • Case study • Role play

Human Resource Management

in Airports

AM11

(16)

Mastère

Spécialisé

MS

Airport

Management

Duration: 2 week (60 hours) Dates: 20 until 31 January 2014 Lecturers: • Practitioners from DGAC and other institutions (ACI, Airports), Faculty from Toulouse Business School Chair: M. Jean-Michel VERNHES (CEO, Toulouse-Blagnac Airport) M. Jean-François VERDIE, (Lecturer, TBS, Toulouse) Academic reference: M. Pascal DUVAL (ENAC) Presentation

Introduction of the ﬁ nancial aspects in aviation industry.

The key objective is to provide the students a set of concepts and tools to enable them to understand the economic and ﬁ nancial aspects of airport management.

Content:

• International economic situation of Airports. • Accounting and Taxation for Airports.

• Airports Financial Statements Analysis.

• Airports revenues and operating expenses: detailed analysis of an Airport’s income statement.

• Capital Budgeting in Airport Industry. • The Business Plan of an Airport.

• Financing Airports: from private equity to structured ﬁ nance.

• Management Accounting: Balanced Scorecards and short-term management.

Methods:

Airport Financial Management

AM12

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Mastère

Spécialisé

MS

Airport

Management

Presentation

Operating an airport platform in view of attaining a high level of customer satisfaction.

To understand the operating modes of the various stakeholders on airport platform.

To know the organisational structure and relations between the different services and/or actors.

To understand the main procedures, ensure the continuity of operations and meet the challenges of customer satisfaction.

Content:

• Operation of passenger terminals • Relationship between Airports / Airlines • Principal axes of customer satisfaction • The airport security

• Airﬁ eld Information System • The case of a regional airport

• Performance and reliability of equipment • Resource Management

• Police at border control in airport • International Operations

• Customer Relationship

• Collaborative Decision Making (CDM)

• Terminal operations and passenger Flow Management

Methods:

• Lectures • Airport visit • Case study

Airport Operation and Service Quality

AM13

Duration: 2 week (60 hours) Dates: 3 until 14 February 2014 Lecturers: • Experts from ENAC Air Transport Department and practicing professionals Chair: Mme. Valérie SENENTZ (Aéroports de Paris) Academic reference: M. Pascal DUVAL (ENAC)

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Mastère

Spécialisé

MS

Airport

Management

Duration: 1 week (30 hours) Dates: 17 until 21 February 2014 Common with the MS-MTA, Air Transport Management Lecturers: • Experts and professionals. Chair: M. Michel RAGOT (Consultant) Academic reference: M. Pascal DUVAL (ENAC) Presentation

Introduction to the functions and activities of ground handlers.

To give students a complete knowledge of the services provided by ground handlers, its socio-economic issues, problems and relationship with the airport authorities.

To understand the dimension of competition in this ﬁ eld.

Content:

• General information on ground handling

• IATA documents, the contract support SGHA. (Standard Ground Handling Agreement)

• The ground cargo handling

• Handling and safety aspects for stopover passengers • Socio-economic management of ground handlers • The ﬂ ight track processing

Methods: • Lectures • Airport visit • Case study

Ground Handling

AM14

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Mastère

Spécialisé

MS

Airport

Management

Communication and Crisis Management

AM15

Presentation

Communication and crisis management.

Learn how to respond to a crisis linked to a major event involving stakeholders of the international aviation community. Students will focus on communication strategy to be developed in the ﬁ rst hours and days following a major aircraft accident.

Content:

• Introduction to crisis management • The role of the aircraft manufacturer

• The airline company and the Family assistance Plan • Communication with the Victims’ Families

• The Airport and the Crisis management plan • The media and the air crash

• The Air safety investigation

Methods:

• Lectures

• Visit to a crisis management center • Case study Duration: 1 weeks (30 hours) Dates: 3 until 7 March 2014 Common with the MS-MTA Air Transport Management Lecturers: •Experts of the Ofﬁ ce Bureau of Investigations and Analysis for Civil Aviation Safety (BEA), practicing professionals and journalists Chair: • Mme. Martine DEL BONO (BEA)

Academic reference:

M. Pascal DUVAL (ENAC)

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Mastère

Spécialisé

MS

Airport

Management

Duration: 2 week (60 hours) Dates: 10 until 21 March 2014

Some courses are common with the MS-MTA, Air Transport Management Lecturers: • Experts and professionals. Chair: M. Jean-François GUITARD (Aéroport de Nice) Academic reference: M. Pascal DUVAL (ENAC) Presentation

This module provides a strategic overview in the way airports are operated.

To identify the key success factors for an airport and acquire the methodology for the implementation of a strategic approach.

Content:

• Strategic approach of a major airline company • Strategic approach of an airport

• Marketing as the key development factor for an airport • CRM

• Positioning of a regional platform • SNC Lavalin’s market position • Low Cost model

• COHOR- allocation of slots

• Airport evolutions: roles and changes at Brussels • Airport service quality

• Future of cargo airports (Châteauroux case)

• Business plan as the key factor for airport strategy • Relationship of the airports and its neighbourhood

Methods: • Lectures • Case study • Airport Visit

Airport Strategy

AM16

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Mastère

Spécialisé

MS

Airport

Management

Professional Openings

Training given through the “Mastère Spécialisé” (MS) in Airport Management prepares students to hold the full range of positions of responsibility within airport management:

• Operations • Marketing • Management • Finance

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Mastère

Spécialisé

MS

Airport

Management

_{Prerequisites}

Generally, candidates for admission into a “Mastère Spécialisé” (MS) programme, must already hold a degree at the college entry level of [Bac + 5] or [Bac + 4 & 3 years of professional experience after Bac + 4].

However, it is possible to apply with a Bac + 4 level, despite having no professional experience, but the number of places for candidates in this (exceptional) category is very limited.

For the “Mastère Spécialisé” (MS) in Airport Management, the following are considered, among others:

- Masters’ degree from an engineering or business school - Other university degree (Master 2, DESS, DEA or non-French MSc equivalents) in law, economics or business.

Particular consideration will be given to candidates who have completed work placements with airports, airlines, travel agents or aircraft construction companies

Note: A French BAC is comparable to a High School diploma.

+ 3 are the numbers of years of extra studies, usually a college or university environment.

Conditions for admission

.02 130419

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L a r é f é re n c e a é ro n a u t i q u e

2013

Ecole Nationale de l’Aviation Civile

Direction des Etudes 7 avenue Edouard Belin

BP 54005 31055 Toulouse cedex 4 Tél. + 33 (0) 5 62 17 40 00