The FuneralCall Difference
FuneralCall has been serving funeral professionals like you since 1989. By focusing our business solely on the
unique needs of the funeral industry, we are able to provide customer service that surpasses your expectations.
The service you receive from FuneralCall will be the most personalized, individualized and impressionable service
offered.
Each of our receptionists is familiar with funeral terminology and the importance of a death call to your funeral
home. The training they receive ensures that we are representing your funeral home in a manner you have come
to expect from your own employees.
All Calls Answered By Real People, Not Recordings
The first impression is always the most important. We ensure all of your calls will be answered
by a real person– a receptionist that is friendly and knowledgeable about your funeral home.
Your families will never hear an impersonal, pre-recorded message. Every call is recorded
to guarantee that we are representing your funeral home to your expectations.
Total Account Control
No two businesses are the same. As our client, we will work with you to design a customized
account that our receptionists will use to answer your calls. We will get to know you and your
company, allowing us to be a seamless extension of your staff.
Customer Service
In every aspect of communication with our clients, we try our best to exceed your
expectations and go beyond the “normal”. Our management staff will periodically check in
to make sure that everything is running smoothly. We keep the lines of communication open
by encouraging you to share your experiences with us.
Why Pay More Than You Have To?
With FuneralCall, you save more with our free features. In fact, with every service plan, we
include text messaging, emails, and all of our other features for no additional charge. This
added bonus will save you hundreds of dollars each year.
Features
Recorded Messages
Every inbound and outbound call for your account will be recorded. You can
access this recording any time via our Client Web Portal or by calling our toll free
check-in line.
No Hidden Fees
Take advantage of all that we have to offer to help you save time and money
because our service plans are all inclusive. You will never experience hidden fees.
Solicitors and wrong numbers can be such a waste of your time. Did you know
we can block these numbers? Provide us with the numbers that you wish to
block and we will program them in our system.
Call Blocking
Stay a step ahead with our App for iPhone and Android phones. Our “FuneralCall
On the Go App” allows you to enter service information from anywhere.
Mobile Apps
FuneralCallMobile
Do you ever wish you had a “heads up” to better prepare yourself for a death
call? Now you do! Our FirstCall Alert will immediately notify you of a death call.
First Call Alert
Death Call in progress....Alert!
We provide a balanced method of billing that only charges for the time our
recep-tionists are working for you. We bill on a monthly basis, not 28-Day Cycle that
charges you for one extra bill per year.
Monthly Billing
Web-based Dashboard
Our dashboard is loaded with tools that make monitoring your account and
making changes simple. You have total control of your account and you can
manage your on call schedules, messages, and enter service information …either
online or through our mobile app.
Texting and Emailing
Eliminate the hassle by having your messages texted or emailed to you. Messages are in an easy to read format that allow you to return the call by simply tapping the number on your phone’s screen or reply to the message.All of these features are 100% Free with each service plan!
We offer all inclusive service plans to help you save time and money. You are encouraged to take advantage
of all that we have to offer in order to maximize efficiency and keep within your budget
Pricing Made Simple
Minutes
Rate
50
100
200
300
400
$57.50
$115.00
$230.00
$345.00
$460.00
500
600
$575.00
$690.00
Minutes
Rate
700
800
900
1000
1500
$805.00
$920.00
$1035.00
$1150.00
$1725.00
2000
3000
$2300.00
$3450.00
At a fraction of the cost of staffing your funeral home 24/7, FuneralCall provides you with a whole team of
professional, compassionate and friendly receptionists. We offer a variety of plans and price points to suit your
funeral home. We can help choose the plan that best suits your needs.
Pricing Made Simple
Affordable Service
Monthly Billing
Rates
Free Features Included
$1.25 Overage Per Minute
$.50 Patching Per Minute
Per Minute
Per Minute
$1.15
There is a $99 programming and training fee
associated with all new accounts. It can take
up to 48 hours for us to complete your account.
Our staff members are not allowed to answer
for your funeral home until they have been
thoroughly trained. This provides for a higher
quality of service.
Your funeral home name will be pronounced
properly, calls will flow naturally, and the caller
will feel comfortable speaking with our team.
Service Includes:
• Live, Professional Receptionist 24/7/365 • Online Service Information
• Answer, Screen, Transfer All Calls, Anytime • Text or E-mail Messages, 24/7
• Time & Date Stamp All Calls • Toll Free Number
• FirstCall Alert
• Detailed Call Reporting and Call Summaries
• All Calls Recorded on Web-Based Control Center
and fax it back to
770-830-8375
or e-mail printed and signed copy to
sales@funeralcall.com
. A Client Service Representative
will contact you within 24 hours to schedule a full orientation of the FuneralCall service.
www.funeralcall.com
Client Services:
888-239-0351
1. Client Information
2. Receptionist Package |
FuneralCall (24/7 Live Receptionist) ) | Service Available for U.S. Telephone Numbers Only
Business Name:
Office Phone:
Fax:
Address:
State: Zip:
Website:
Contact Name:
Back Line:
E-Mail:
City:
Type of Business:
Referred By:
FuneralCall Monthly Plans
Pay-As-You-Go Plan
100 Minutes
200 Minutes
300 Minutes
500 Minutes
1000 Minutes
• CallRecognition • Mobile Apps • OnCall Scheduling• No Holiday or Maintenance Fee
Custom Plan __________Minutes
two
3. OnCall Staff Information
Contact Name:
Cell Phone:
Alternate Phone:
E-Mail:
Contact Name:
Cell Phone:
Alternate Phone:
E-Mail:
Contact Name:
Cell Phone:
Alternate Phone:
E-Mail:
Contact Name:
Cell Phone:
Alternate Phone:
E-Mail:
How should we answer your line?
(Example: Jones Funeral Home. How may I help you?)
Do you have any set office hours?
Details: Mon-Fri: _______________________ Sat:____________________________ Sun:______________________________
Yes
No
Is there additional information that you feel we need to be aware of when handling your calls?
(ex. Directions, Florists, Pricing)If you wish, please provide a brief “About Us” paragraph, which helps us to get to know your business.
Do you prefer us to address ourselves if asked, as:
Your Secretary
Your Answering Service
Your Secretary
Your Answering Service
Other___________________________________________
If you do not see the exact number of minutes, fill in the blank at the bottom.
Monthly plan are made in 50 minute increments.
Page 2 of 2
4. Billing Information
Service Start Date:
Programming Fee:
Card Type:
American Express Discover MasterCard Visa
Credit Card Number:
Expiration Date:
Security Code:
Credit Card Statement Billing Address Same as Above Other:
City:
State:
Zip:
$99.00
Client Signature: Title:
Print Name:
Date:
PLEASE FAX COMPLETED AGREEMENT TO: 770-830-8375 OR E-MAIL SALES@FUNERALCALL.COM
Omni Enterprises, Inc D.B.A. FuneralCall is hereby authorized to charge the indicated credit card on a recurring basis for payment for services performed on my behalf. In the event of cancellation of service, I authorize FuneralCall to subsequently charge any credit card in my recurring authorization agreement for payment of all charges for any services performed on my behalf by FuneralCall. I agree that if I have any problems or questions regarding my Service that I will contact FuneralCall for assistance, and I agree that I will not dispute any charges from FuneralCall unless I have already attempted to rectify the situation directly with FuneralCall.I agree that any credits offered by FuneralCall will not be refunded to my credit card, but will be applied to my account with FuneralCall. I agree to inform FuneralCall of any change (including expiration date) in my credit card information, which may be required in writing. I guarantee and warrant that I am the legal cardholder for this credit card and that I am legally authorized to enter into this recurring billing agreement. I agree that termination of this recurring payment must be given in writing 30 days prior to service cutoff. Account will automatically be debited within 10 days the twenty-fifth of every month following usage period. Thirty days notice in writing, is required for all cancellations or terminations of agreement.
Upon receipt, we will contact you for further information and provide you with what is needed to begin service. Account setup within 48hrs.
Any disputed charges must be reported to Accounts Receivable immediately. You understand that FuneralCall is a subsidiary of Omni Enterprises, Inc and funds can be collected as Omni Enterprises Inc. There will be a $25.00 fee for all returned checks. Client agrees that our contract may be enforced in a Court of Competent Jurisdiction within the Commonwealth of Carroll County, Georgia. Client further agrees that the laws of the Commonwealth of Georgia shall apply regarding the interpretation of this contract. Client agrees that any lawsuit or legal action based upon its use of Omni Enterprises, Inc service or this contract must be filed in the Court or Pleas of Carroll County, Georgia. Client agrees that any liability arising out of the services of Omni Enterprises, Inc, on behalf of Subscriber, is limited to actual damages, but shall not exceed $500.00, in any event.
Following the initial 14 days, your usage will be reviewed and shared with you. We will finalize a service plan based on the usage during that time frame. In the future, if you would like to review your usage to ensure you remain in the proper plan, you may call us at anytime. Usage is affected by the formatting of the account and the way that it is used (ie: forwarding during the day as opposed to after hours or modifying the proposed script) There is a one time programming and training fee of $99.00. This fee will be charged to your account following receipt of this application. Billing cycle ends on the 24th of each month. Account will automatically be debited within 10 days the twenty-fifth of every month following usage period. If payment of bill is not received within 45 days from the date of invoice, service will be subject to account suspension. If payment of bill is not received within 90 days from the date of invoice, the remaining balance will be turned over to a collection agency.
Signature: ________________________________________
Print Name: _______________________________________ Title:_________________________________________
I will pay by:
Credit Card
ACH Bank Draft
Bank Name:
Branch:
Bank Address:
Routing Number:
Account Number:
I (we) hereby authorize FuneralCall, hereinafter called ‘Company’, to debit entries to my (our) account indicated below and the financial institution named below, hereinafter called ‘Financial Institution’, to debit the same to such account. This authority is to remain in full force and effect until ‘Company’ has received written notification from me (or either of us) of its termination in such time and manner as to afford ‘Company’ and ‘Financial Institution’ a reasonable opportunity to act on it. Account will automatically be debited within 10 days the twenty-fifth of every month following usage period.
