Vattenfall Eldistribution AB, Sweden
Project AMR – Automatic Meter Reading
Toveiskommunikasjon i Norge 2008
21. mai 2008, Gardemoen, Oslo
Erik Nordgren
Projektchef AMR
Vattenfall Eldistribution AB
Fra planleggning til ferdig installasjon och drift
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Brief of Vattenfall Group
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Project overview
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Choosing right AMR Technology
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Cost development
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Strategy to achieve deliverables
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Lessons learned – so fare
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Next steps
Vattenfall Group in brief
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Europe’s fourth largest generator of
electricity and the largest generator of heat
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Vision: To be a leading European energy
company
BG Vattenfall Nordic
(Sweden, Finland, Denmark)
BG Vattenfall Central Europe
(Germany, Poland)
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Operations in Sweden, Finland, Denmark,
Germany and Poland
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Electricity generation, transmission,
distribution, sales and trading
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Heat generation, distribution and sales
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More than 32,000 employees
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Turn-over 15,200 MEUR (2007)
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Vattenfall AB is wholly owned by the
Swedish State
The Background – Why AMR in Vattenfall
“Vattenfall is number one when
the customer considers us as the
obvious first hand choice”
Lars G. Josefsson, President & CEO
Management Vision
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Monthly readings for all customers
at the latest 01 July 2009
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Hourly readings for all customers
having a subscription of electricity
with a power limit 80-200 Amperes at
the latest by 1 July 2006
New legislation
”I would like to
understand my
electricity bill.”
The AMR project goal – 2002 - 2008
Install Automated Meter Reading for all 850 000 distribution customers in
Sweden latest by end of June 2009 to
-
support billing based on actual consumption
The AMR Business Case in Sweden
Reduced customer service cost
DECREASED READING COST
Decreased cost for move in / move out reading
Project AMR – status
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The AMR Project will be finalised according to
time plan. About 95 % of 850 000 exchanged
in May 2008.
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The AMR system includes much more
functions and technology that original planned
such as power outage reporting, power quality
reporting and alarms, power/peak control and
remote switching.
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The total cost will be within investment
decisions.
Project AMR – Roll-out status in May 2008
AMR 1- Actaris (June 2003)
Residential Meters, 110 000 ordered
Main part installed in SW
Finalised in June 2006
AMR 2 – Iskraemeco (July 2004)
Residential & Hourly Meters,
150 000 ordered
Main part installed in Central Sweden
and Gotland
Residential finalised in June 2006 and
Hourly Readed Meters in September
2006
AMR 3- Telvent (Dec 2005)
Residential Meters, 600 000 ordered
Pilot 2400 meters in June 2006 in SW
Massive roll-out started up in August 2006
in three regions, 540 000 installed in May 08
Critical for
AMR-process overview
Collecting systemCommunication and
collections of data
Metering Data Management System Communication PLC and GPRSSystem
Processes
MAR MVS+Data processing for core
business processes
Metering
PERBilling
Performance Event & Reporting3
3
3
AMR Contract Implementation Process
Collecting system
Preparation Training Installation Roll Out Contract completion • Project plans • Systems interface • Instructions • Directions • Material • Installation of central collecting system • Development, adjustments of systems • Integration of systems • Testing of systems • Training on system • Training of installers
• Start of Mile Stone Areas, ~ 5000 nodes • Planning of infrastructure • Installation of infrastructure • Installation of meters • Control of communication and Clean-up
• Site Acceptance Test and handling over
• Final Acceptance
• Guarantee period
MDMS Metering Data Management System
ERP, my SAP / Billing AMR 1 CUSTCOM
Collecting system
Collection of Critical Data – Metering Values
P2P / GSM
External service supply
Radio
DC
GSM AMR 2 ACOLLECT Collecting system P2P / GPRS PLCDC
GPRS AMR 3 TITANIUM Collecting systemDC
GPRS PLC Residential 115 000 values/day Residential 115 000 values/day SME 171 000 values/day Residential 590 000 values/dayTotal flow 1 000 000 values/day
365 000 000 values/year
Total flow to retailers incl VF
Residential: 820 000 values/month
MDMS Metering Data Management System
ERP, my SAP / Billing AMR 1 CUSTCOM
Collecting system
Collection of Non Critical Data – Alarms, Events
External service supply
Radio
DC
GSM AMR 2 ACOLLECT Collecting systemDC
AMR 3 TITANIUM Collecting systemDC
GPRS PLC PER Performance, Event & Reporting P2P / GSM Radio GSM P2P / GPRS PLC GPRSMeter- & network data Alarm, Event- & Performance Data
Automatic, daily
Type of Non Critical Data, Daily
Alarms 3 %
General Events 55 %
Missing Values 0,6 %
Power Quality Incidences 100 %
Power Outages 4 %
Average percentage of 300 000 metering points during a week in September 2007
AMR meter functionality – residential customers
Power Outages
Reporting of power outages > 3 minutes
Reporting during outages - on demand
Reporting during outages - automatic
Power Quality
Reporting of power quality, f e over/under voltage
Power Control
Remotely disconnect customers.
Remote load control of customer equipment
Tamper detection
Alarm of tamper - Terminal Cover Removal
Remote upgrading
Remote upgrade of meter software
Hourly reading
Meters manage to read hourly
AMR1 AMR2 AMR3 13 % 17 % 70%
AMR Market development
Functionality
Investment Cost
AMR 1
AMR 2
AMR 3
Functionality
Investment Cost
AMR 1
AMR 2
AMR 3
Strategy to achieve deliverables
Use of “Purchasing Power”
Measure of performance and progress – KPI:s
Installation, meter roll-out
Actual compared to plan
Hite-rate, Special
case
1
Special case 2
Inspection remarks
Meters
DC:s
Performance
P 24 = 99 %
P 96 = 99,5 %
Customer Satisfaction
CSI Rating 1 - 5
Customer Complaints
Investment & Service
Cost
Price / unit
Reliability – Meters / DC
No of faults compared to
installed
What to learn from the Swedish experience
Use the competition!
Accept multi technology!
Don´t loose focus!
Use integrated information flow!
Define your sourcing strategy!
Monitoring tools – KPI:s
We have just seen the tip of the iceberg…….
Remote Meter Reading
Customer Relationship Management
Value Added Service
Business Case
Description
BC 1 Power Outages
Includes development of an interface to the Driss/TCS system for taking care of AMR outages data in operation centre during outage situations and a report in PER as an additional short term solution.
BC 2 Power Quality / Network analysis
Includes development of a net topologic tool for net analysis regarding hourly energy consumption and power quality events based on the Netbas system. Additional functionality in MDMS and the collecting systems are needed to enable hourly meter values. Also a report in PER to be used regarding customer complains and general power quality issues will be developed.
BC 3 Energy Losses – Illegal use of power
A pilot project should be set up for approximately 50 net stations in special areas to verify the benefits and give us more information of how the information could be used in the organization before expand the investments to other areas.
BC 4 Power losses - Illegal upgrade of fuse size
The investment includes development of a report in PER and system integration with MAR and collecting system for AMR 1 and 2, which will be used to solve the problem with customer who illegally upgrade the fuse size.
BC 5 Customer Service Efficiency
Includes development of functions, which deals with spontaneous readings, ordered readings and tariff handling for AMR 1 and 2. The goal is to harmonize the functions with AMR 3.
BC 6 Alarm when zero (earth) fault occurs
To implement the function, new software must be developed by the supplier of AMR 3 and system improvements in the PERsystem.
