Copyright Integrated Research Limited

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Copyright

The information contained in this guide is protected by copyright. No part of this document may be reproduced in any form, including photocopying or translation into a foreign language. Reproducing or copying any part of this document or the computer software without authorization violates U.S. and international copyright laws. Date of Issue: 18 June 2013

Product Version: PVM 4.2

Trademarks

Prognosis is a registered trademark of Integrated Research Limited.

Other product names mentioned in this manual may be trademarks, registered trademarks and/or service marks of their respective owners and may not be used for commercial purposes without express permission from their respective owners.

Third Party Software License Notices

For details of third party software license notices, please refer to the Third Party Software License Guide which is located in the Documentation folder of the Prognosis VoIP Monitor installation path.

Disclaimer

The information in this guide is published as is and without warranties of any kind, expressed or implied, including those regarding the accuracy or completeness of the information, warranties of merchantability and fitness for a particular purpose, or those arising from a course of dealing, usage or trade practice.

In no event will Integrated Research be liable for any damages whatsoever (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of this guide.

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Introduction

Prognosis VoIP Monitor is a comprehensive VoIP monitoring solution created by Integrated Research. VoIP Monitor provides a wide range of data metrics including; component availability, phone status, voice stream MOS levels, latency, jitter and packet loss details plus much more. To do this VoIP Monitor collects data from the servers and databases in the VoIP environment, filters this data as required and then presents it in a 'user-friendly' format through a range of pre-packaged Displays, all in 'real-time'. An additional function allows for data to be used to generate email alerts and/or SNMP Traps when pre-defined Threshold conditions are met or exceeded.

VoIP Monitor 4 is the latest version of this popular VoIP monitoring product. This new version now includes multi-vendor support, which allows monitoring of not only Avaya Aura® but also Cisco® and Microsoft Lync™ VoIP networks. In addition, a brand new Web based user interface has been introduced for both the

configuration and the data monitoring components. This new interface provides a fresh new look with improved aesthetics including charts with instant data displays.

In order to collect and present data, VoIP Monitor must be installed on a dedicated MS Windows machine running Microsoft IIS, which is monitoring the devices in the VoIP environment. VoIP Monitor is a Web based product which makes use of Microsoft IIS to serve data to operators through a Web browser connection. The number of Web browser connections simply depends upon how many operators need access to the data.

VoIP Monitor comes with a wide range of pre-packaged tools that enable data collection and monitoring to start almost immediately upon installation. The data requesting tools are called 'documents' and these include:

• Displays - Display documents are designed to request specific data and then present the collected results in either a chart or table format.

• Thresholds - Threshold documents consist of a series of 'Conditions'. The Threshold will scan selected VoIP Monitor data looking for instances of the pre-defined conditions being met or exceeded and will then generate an email alert advising of the situation.

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Using VoIP Monitor

Once Prognosis VoIP Monitor has been installed and configured, it will be ready to start monitoring voice quality data.

The Monitoring interface is used to view the collected data. The login screen for the interface can be accessed through a Web browser or it can be accessed on the machine where VoIP Monitor has been installed by selecting the View System option under the Prognosis VoIP Monitor item on the Windows Start menu.

The following topics detail the log in procedure and the various features of the monitoring interface. • Log in Procedure (page 9)

• Monitoring Interface (page 10)

VoIP Monitor comes with a selection of pre-packaged Displays that provide logical easy-to-use graphical representations of the collected data. These Displays allow for the immediate start of system monitoring and they provide:

- A view of 'real-time' data from the configured VoIP infrastructure.

- Problem resolution by providing troubleshooting displays with access to in-depth information. - Service-level monitoring in order to ensure high call quality and optimal customer satisfaction.

The Displays are accessed through the initial Prognosis VoIP Monitor (Home) Display (page 12) which will open automatically upon starting VoIP Monitor. This Display provides a list of all the configured PBXs/Clusters that have been set up for monitoring through the Configuration tool. From here you can drill-down on a specific PBX for a range of detailed information.

Data Displays are provided for the following supported vendor platforms: • Avaya Aura Communication Manager (page 20)

• Cisco Unified Communication Manager (page 45) • Microsoft Lync (page 85)

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Log in Procedure

Use the following procedure to access the Prognosis VoIP Monitor User Interface.

Procedure

Step 1 On the machine where VoIP Monitor is installed, from the Windows Start menu select; All Programs > Prognosis VoIP Monitor > View Systems

Alternatively, from the same or a remote machine, open a Web browser and input the following URL:

https://<ip-address>/Prognosis/Login

<ip-address> can be the machine name or IP address where VoIP Monitor has been installed. Step 2 Wait a few moments and then the VoIP Monitor Login Screen will open.

Input your username and password. These should be the same credentials as used to log in to your network. The username can be input in the format of either:

\<domain>.<user> or

<domain\<user>

Step 3 If not already selected, select 'View Systems' from the drop-down list box. Step 4 Select the Login button to open the Web Interface.

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Monitoring Interface

Prognosis VoIP Monitor provides a user interface that allows system data to be viewed using a Web browser. A list of the various Web browsers that are supported can be found in the System Requirements section of the Installation and Configuration Guide. The benefit of the Web browser is that it allows monitored data to be viewed from virtually anywhere.

The Prognosis VoIP Monitor Display is the Home page (page 12) for the Monitoring Interface and will be displayed after logging on or after selecting the View Systems button in the Configuration Tool.

Aside from the toolbar, tabs and other features of the Web browser, which are located at the very top of the window, the VoIP Monitor Web Interface consists of its own toolbar at the top and the main data display area.

Toolbar

The toolbar includes a set of icons that when clicked provide access to numerous VoIP Monitor functions. Returns to the Prognosis VoIP Monitor Display

(page 12).

Opens the Reports Central Display (page 13).

Opens the Alert Central Display (page 14) for all servers

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Opens the Avaya Systems Display (page 21). This item will be dimmed if no license for Avaya monitoring has been detected.

Opens the Cisco All CUCM Appliances Display

(page 46). This item will be dimmed if no license for Cisco monitoring has been detected. Opens the Microsoft Lync Overview Display

(page 86). This item will be dimmed if no license for Microsoft monitoring has been detected.

Search box (page 19)

Opens the VoIP Monitor Community Web site -

VoiceQuality.com.

This is the Help icon, clicking on this will open the VoIP Monitor online Help Center.

This will log you out from your current user interface session.

Data Displays

The main area of the window is used to present collected data. This is done through a range of presentations which are referred to as Displays. Each Display consists of a collection of tables and/or graphs which depict real-time data for a specific category of metrics, for example, SAT Connection Status or Voice Streams. For details of the specific Displays that are provided please refer to the Data Displays section.

To permit navigation from one Display to another a series of 'Links' and/or 'Drill-downs' are provided. When these are clicked another Display will open that contains more detailed or related data.

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Home Page

The Prognosis VoIP Monitor Home Page contains the PVM-Welcome Display. This Display provides an overview of all VoIP environments that have been configured for monitoring.

This page is accessed by clicking on the Home button in the VoIP Monitor toolbar.

Display Data

PBX Summary

This table provides a list of each Avaya, Cisco and/or Microsoft Lync system being monitored and groups them together by vendor type. Each configured system is listed together with a 'Yes/No/Part' indicator showing if VoIP Monitor can currently connect to all the servers within the environment. In addition a summary of current Alerts is shown, together with CPU usage, number of Endpoints and number of Destinations. Clicking on a system name will open one of the following vendor specific overview Display.

• Avaya PBX Display (page 23)

• Cisco Cluster Overview Display (page 48) • Lync Site Overview Display (page 88) Prognosis Alerts

The Prognosis Alerts window contains a graph showing the number of Critical Alerts and Error Alerts that have been detected by VoIP Monitor. Clicking on either of the links will open the Troubleshoot Open Problems

Display (page 18). Prognosis Licenses

The Prognosis Licenses window contains a graph showing the number of VoIP Monitor licenses that are available for use (Allocated) and the actual number that are currently being used (Used). Clicking on an item in the Legend will open the License Central Display (page 16).

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Reports Page

Prognosis VoIP Monitor provides system performance reporting plus a range of call and voice reporting metrics for all supported vendor products. The reporting functionality is provided through the VoIP Monitor interface by a range of pre-packaged report documents that scan running databases to capture a 'snapshot' of data for requested reporting time periods, such as 'Today', 'Yesterday' or 'Last Week'.

The Reports Central Display is accessed by clicking on the Reports button in the toolbar. This Display will present a list of available reports, grouped by vendor, in the panel on the left hand side. As the mouse hovers over a report name, a sample of the report is shown in the viewer on the right.

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Alerts Page

The Alerts Central -All Nodes Display provides details of any alerts that have been raised by Prognosis VoIP Monitor for the monitored devices. It provides a single location for problem management and, depending on how the problems are configured, can highlight the type of attention required and allow acknowledgement and/or command execution.

The Alerts Central Display is accessed by clicking on the Alerts button in the VoIP Monitor toolbar.

Display Data

Each row in the Alerts Central Display provides useful information with problems listed in order of the time that each alert was opened. The Problem column shows a unique number assigned to each reported problem and the Status column shows the current situation of the problem, which could be one of the following:

OPEN Problem still being resolved

CLOSED Problem resolved

START_AT Scheduled to recommence processing at a specified time. STOP AT Scheduled to stop processing at a specified time.

OPENACK Alert has been raised but has not yet been acknowledged.

CLOSEACK Alert has been raised and the OFF event has been received but it has not been acknowledged.

The Text column provides a brief description of the problem and the Source column shows the node that the alert originated from

Each alert is color-coded based on status and severity. This allows for easy recognition with regard to the severity of the problem and whether or not it has been resolved. The colors used include the following:

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Severity:

Red Critical Orange Error

Yellow Warning Light blue Information

Drill-downs

Problems can be monitored at several different levels. Drilling-down on a specific problem allows operators to view more detailed information. Some Analysts and Thresholds can be set up to execute a command automatically when a condition is met. Details of the command and whether it successfully resolved the problem or not, can be viewed from the problem details display.

At any time you may drill-down on one of several fields for each alert: Problem

Clicking on an item in the Problem column will open a Display showing detailed information about the selected problem. This Display also provides the option to acknowledge the problem and to carry out any automated commands, if applicable.

Status (Alerts Requiring User Interaction panel)

Clicking on the Awaiting Acknowledgement drill-down in the Status column will open a Display showing detailed information about the selected problem. This Display also provides the option to acknowledge the problem and to carry out any automated commands, if applicable.

Links

There are four Links at the top of the Alerts Central Display. Open/Ack Alerts

Opens the Open Alerts Display. This Display provides a list of all Alerts currently open and includes the option to acknowledge each alert by selecting the Awaiting Ack drill-down in the State Details column. Closed Alerts

Opens the Closed Alerts Display that provides a list of all Alerts that have been closed in the past 24 hours.

Alerts Requiring User Interaction

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License Central

Prognosis VoIP Monitor is licensed based upon the number of systems and endpoints that are going to be monitored. The License Central Display provides information about the number of licenses that are available and a detailed 'break-down' of the current license usage by each monitored system. For certain device types a license 'weighting' is used and this is reflected in the data shown in this Display.

Accessing the Display

This Display can be accessed from the Prognosis VoIP Monitor Display (page 12) by clicking on a legend item in the Prognosis Licenses graph.

Display Data

PBX

The PBX graph shows the total number of systems that have been registered for monitoring. Licenses Used

The License Used graph shows the total number of VoIP Monitor licenses that are currently in use. License Summary

The License Summary table provides the following data:

PBXs Lists each system that has been configured in VoIP Monitor for monitoring. The 'Extra Voice Streams' item is used to show any additional Avaya voice streams that cannot be matched to a particular device, such as IP phone, Gateway Board or Media Gateway.

Weighted

Endpoints Shows the number of weighted licenses that have been applied to the devices that VoIP Monitor has detected as being registered in the vendor configuration. Voice Quality

Endpoints Shows the number of devices that are actually being monitored for voice streams at any time, this can include devices that are not registered. Licenses Used Shows the total number of licenses that are in use by each system. This

represents the higher of the Weighted Endpoints or Voice Quality Endpoints values.

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A drill-down on the Licenses Used column will open the Licensing by Phone Weighting Display which provides a break-down of how license weighting has been applied to each system.

The 'Licenses Used' count is a weighted calculation based on the Prognosis pricing model. That is, each device is counted as 1 license with the exception of:

• Digital phones which are counted as 0.25 licenses each,

• Analog phones and Avaya Adjunct devices are counted as 0.1 license each. • Xports and Virtual phones are counted as 0.

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Troubleshoot Open Problems

The Troubleshoot Open Problems Display and the Troubleshoot Closed Problems Display provide a summary list of system problems that are currently open or closed for the entire monitored network.

Accessing the Display

This Display can be accessed from the Prognosis VoIP Monitor Display (page 12) by clicking on a legend item in the Prognosis Alerts graph.

The problem summary list details each problem number with the source node, the time it was opened, the current status and a descriptive text message. Also in the very first column a color code indicates the problem severity:

Red Critical Orange Error

Yellow Warning Light blue Information

Links are available at the top of the Display to locate specific problems by number and also view the Closed/Open Problem Display.

Clicking on a problem number will drill-down to a further Display showing detailed information about the selected problem.

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Search Function

Prognosis VoIP Monitor provides a search function that can be used to locate specific vendor data or even individual data metrics, such as a specific phone extension. The Search function is provided by way of a search input box that is located in the toolbar of the Monitoring interface.

To search, simply input the required criteria, e.g. a phone extension number such as 5001 or a user name and then click the button. The subsequent Display will then show the results of the search:

The search function does not presently support 'wildcard' characters.

To see the data, click on an item in the Identifier column of the search results panel. For example, for a user, the Lync User Details Display will be shown:

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Avaya Data Displays

Prognosis VoIP Monitor provides a selection of pre-packaged Displays for monitoring Avaya devices. These include:

• Avaya Systems Display (page 21) • Avaya Voice Streams Display (page 26) • Avaya Voice Stream Details Display (page 28) • Avaya PBX Display (page 23)

• Avaya SAT Connection Status Display (page 25) • Avaya PBX Busy Hour Display (page 29) • Avaya Monitoring Node Display (page 30)

• Avaya Maintenance Worksheets Display (page 31) • Avaya Alarms Display (page 33)

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Avaya Systems Display

This is the lead-in Display for viewing data from all servers in the monitored Avaya Aura Communication Manager environment. The Avaya Systems Display lists each monitored server together with an overview of call activity and voice quality for the entire network.

Accessing the Display

The Avaya Systems Display is accessed by clicking on the Avaya button in the toolbar.

Display Data

This Display lists each PBX that has been configured for monitoring together with the following data for each one:

• Number of SAT connections, • Number of major and minor alarms,

• Percentage of total processor (CPU) occupancy,

• Number of phones and trunk groups whose status is currently UP along with the total available, • Plus, a drill-down to the Avaya Monitoring Node Display.

No SAT connections will mean that no data will be available to the Displays.

In addition, a graph is included at the bottom of the Display that shows the MOS (Mean Opinion Score), i.e. Fair, Good, Poor or Unacceptable, for the total number of active voice streams across all PBXs configured in the system. Clicking on an item in the legend will open the Avaya Voice Streams Display.

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Links

Voice Quality

Clicking on the Voice link will open the Avaya Voice Streams Display (page 26) which provides detailed Erlang status data for each PBX.

Drill-downs

Data in the following columns offer drill-downs to further Displays that provide more detailed information; PBX Column

Opens the Avaya PBX Display (page 23) which shows monitored performance data for the selected PBX. SAT Column

Opens the Avaya SAT Connections Status Display (page 25) which shows detailed information about the SAT connections for the selected PBX.

Major and Minor Columns

Clicking an item in either of these columns will open the Avaya Alarms Display (page 33) where full details of each alarm can be viewed.

View Column

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Avaya PBX Display

The Avaya PBX Display is used to show monitored performance data for a specific PBX. This Display provides an overview of current alarms, active call legs, device status and processor occupancy. Access to further detailed device data can be obtained by clicking on a device type name in the PBX Status panel.

Accessing the Display

From the Avaya Systems Display (page 21) click on the required PBX name in the PBX column.

Display Data

The data on this Display includes; Avaya PBXs

This is a list of each Avaya PBX or Enterprise Survivable Server (ESS) that is being monitored by this node. Clicking on a name in this window will switch views between the various devices.

SAT Availability

Shows the percentage of SAT connections that are up at the present time and also the percentage that have been up in the current hour and the current day.

Voice Streams

This table shows the number of voice streams across the monitored PBXs and a breakup of the Erlang MOS ratings into Good, Fair, Poor and Unacceptable. A chart underneath graphs the Erlang MOS ratings. Clicking on the drill-down in the Streams column will open the Avaya Voice Streams Display (page 26) which provides more detailed information about the Voice Streams.

PBX Status

The PBX Status panel shows the number of device types in Up, Down, Degraded and Unknown status. See Avaya PBX Network Device Displays section (page 34) for further details.

Processor

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Links

SAT Connections

This Link opens the Avaya SAT Connection Status Display (page 25). This Display is used to view detailed information about current System Access Terminal (SAT) connections.

PBX Busy Hour

This Link opens the Avaya PBX Busy Hour Display (page 29). This Display is useful in order to view the total amount of CPU processor occupancy being used against the number of calls and connections over the past 24 hour period.

Configuration

This Link opens the Avaya Monitoring Node Display (page 30). This Display provides CPU utilization and transaction data for the node that is monitoring the selected Avaya PBX.

Worksheets

This Link opens the Avaya Maintenance Worksheets Display (page 31). This Display provides a number of links that are used to access a range of measurement, compatibility and audit data. This includes;

Measured Route Patterns and Trunk Group details; Firmware versions; Busyout devices and a listing of MAC addresses.

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Avaya SAT Connection Status Display

The Avaya SAT Connection Status Display is used to view detailed information about current System Access Terminal (SAT) connections. SAT refers to the Avaya interface that Prognosis VoIP Monitor communicates with to obtain data. Should no SAT connections be active then no data will be shown in the VoIP Monitor Displays and in many cases a Connection Error message will be shown.

Accessing the Display

From the Avaya Systems Display (page 21) click on an element in the SAT column, or from the Avaya PBX

Display (page 23) Click the SAT Connections link.

Display Data

On this Display information such as, the name of the monitoring node, PBX IP address, port number, mode (telnet or SSH) and login details are provided. Information is also provided about the status and connection details. A graph is also included at the bottom of the Display that shows the current PBX processor load,

Links

Logins

Opens the Avaya SAT Logins Display. This provides details of each user id and IP address of all current SAT connections.

Commands

Opens the Avaya SAT Command Status Display. This provides a list of all commands and their execution status.

All PBXs

Opens the Avaya SAT PBX Status Display. This provides a list of all SAT connections for the entire network with node, login, Host IP address and last connection time.

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Avaya Voice Streams Display

The Avaya Voice Streams Display provides information and statistics for all calls that take place through all monitored PBXs. Each call consists of two Voice Streams, an outgoing stream and an incoming stream. This Display provides an easy interface to view the call and line activity and provides the ability to drill-down to see more detailed information.

Accessing the Display

From the Avaya Systems Display (page 21) click on the Voice Quality link or from the Avaya PBX Display

(page 23) click on the data in the Streams column.

G700 Media Gateways

VoIP Monitor is not able to identify voice streams which are associated with Avaya G700 Media Gateways. This is because the RTCP packets for these streams contain IP addresses from the VoIP Engine of the G700 Gateways and details of these IP addresses are not available to VoIP Monitor from the PBX through normal SAT commands. In these cases the endpoints of the call legs will be labeled as “Unknown”.

Display Data

This Display provides detailed Voice Stream data for each call. This data includes:

• Local and remote endpoint identifiers. For an IP phone this will be the extension number, for a Gateway it will be the Board number and if unknown the IP address will be shown.

• Type - Voice stream type.

• Duration - Call duration in seconds.

• MOS - Last calculated Mean Opinion Score (MOS) for the call leg.

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• Jitter - The last observed jitter of the remote media at the local endpoint.

A graph is also included that shows the number of Voice Streams per interval, categorized by MOS levels.

Drill-downs

Drilling-down on an extension number in the Local or Remote columns will open the Avaya Phone Details Display which provides detailed information about the particular hardware device. Drilling-down on a Gateway Board number in the same column will open the Avaya Media Processor Board Display which provides detailed status and availability information for the board components.

Drilling-down on the Details indicator in the View column will open the Avaya Voice Stream Details Display

(page 28) which shows a range of information about the particular call.

Links

All PBXs This Display. by PBX

Selecting this link will open the Avaya Voice Streams by PBX Display where voice stream MOS data is provided summarized by each monitored PBX.

View Finished: Streams

This link opens the Avaya Finished Voice Streams Display which provides a list of all Voice Streams that finished either; 'this hour', 'last hour', 'last 24 hours', 'today', 'yesterday' or 'last 48 hours'. An option is also available to set a user defined reporting period - 'You decide (page 145)'.

Filter Voice Streams by: No Filter, Degraded, Latency Packet Loss, Jitter

The following links on the Avaya Voice Streams Display are used to sort the data that will be shown; No Filter

This will show all active IP call leg data Degraded

This will only show degraded call leg data Latency

This will show call leg latency data. In VoIP terminology, latency refers to a delay in packet delivery. VoIP latency is a service issue that is usually based on physical distance, hops, or voice to data conversion. Packet Loss

This will show call leg packet loss data. Packet loss occurs when one or more packets of data traveling across the VoIP network fail to reach their destination. Packet loss can be caused by a number of factors, including signal degradation over the network, oversaturated network links, corrupted packets rejected in-transit or faulty networking hardware.

Jitter

This will show call leg jitter data. In VoIP terminology, jitter is the variation in the time between packets arriving, caused by network congestion, timing drift, or route changes.

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Avaya Voice Stream Details Display

The Avaya Voice Stream Details Display provides detailed information about a selected call. This information is helpful when troubleshooting a particular call for any reported problems.

Accessing the Display

From the Avaya Voice Streams (page 26) Display, click on the Details indicator in the View column of the required Voice Stream.

Display Data

This Display provides detailed data about the selected call, including; • Start and stop times,

• Local and remote extension and PBX details, • Hardware used,

• MOS, Latency, Packet Loss and Jitter statistics, • Number of packets sent, received and lost, • MOS Cost,

• Trunk Group details

• Associated voice Stream data,

• Call Hops used (The type of Hop is shown as 'R' for Router and 'G' for Gateway).

Link

Quality of Service

Clicking on this link will open the Avaya Voice Stream QoS Display. This Display provides a depiction of the Mean Opinion Score (MOS), Latency, Packet Loss percentage and Jitter for the selected Voice Stream.

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Avaya PBX Busy Hour Display

The Avaya PBX Busy Hour Display is useful in order to view the total amount of CPU processor occupancy being used against the number of calls and connections over the past 24 hour period.

Accessing the Display

From the Avaya PBX Display (page 23) click the PBX Busy Hour link.

Display Data

The main table on this Display shows the number of calls attempted, the number of actual connections made and the percentage of CPU Call Processing used by these calls. This data is presented in 1 hour periods over the previous 24 hours. The yellow highlight indicates the current 1 hour period and the grey background indicates the previous day. On the right hand side this same data is presented in graphical format.

Links

Call Details

This link opens the Avaya PBX Calls (Last 24 Hrs) Display. This Display shows a more detailed view of call data including incoming and outgoing call attempts, intercom attempts, port network attempts and tandem calls over the past 24 hours.

Processor

This link opens the Avaya PBX Processor (Last 24 Hrs) Display. This Display shows details of the CPU processor occupancy by call processing, systems management and static operations.

Last hour

This link opens the Avaya PBX Busy (Last Hour) Display. This Display shows the number of calls and connections per 3 minute intervals over the previous hour.

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Avaya Monitoring Node Display

The Avaya Monitoring Node Display provides CPU utilization and transaction data for the node that is monitoring the selected PBX.

Accessing the Display

From the Avaya PBX Display (page 23) click the Configuration link.

Display Data

The Monitored PBXs table provides a list of each Avaya PBX that is configured to be monitored by this server. Clicking on a name in this list will open the Avaya PBX Display (page 23) for the selected PBX.

In addition, three graphs are included which show CPU utilization, the total packets being sent and received per second and the number of transfers (reads and writes) in the previous five minutes.

Links

SAT

This link will open the Avaya SAT Connections Display. This Display provides a list of each PBX in the monitored network and the SAT connection status for each one.

RTCP

This link will open the Avaya RTCP Configuration Display. This Display provides RTCP data including a summary of RTCP endpoints, RTCP packets summary, QoS data and a listing of RTCP Reporting Destinations.

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Avaya Maintenance Worksheets Display

The Avaya Maintenance Worksheets Display provides a number of links that are used to access a range of measurement, compatibility and audit data. This includes; Measured Route Patterns and Trunk Group details; Firmware versions; Busyout devices and a listing of MAC addresses. This information is vital in ensuring that all devices in the Avaya environment are configured correctly and are running compatible hardware and software.

Accessing the Display

From the Avaya PBX Display (page 23) click the Worksheets Link.

Links

Measurements

Measured Route Patterns

Opens the Avaya Measured Reports for Route Patterns Display. This Display provides a list of all monitored Route Patterns together with an indicator showing if each Route Pattern is being measured. Instructions are provided on how to configure the PBX to obtain detailed Route Pattern usage reports. Measured Trunk Groups

Opens the Avaya Measured Reports for Trunk Groups Display. This Display provides a list of all monitored Trunk Groups together with an indicator showing if each Trunk Group is being measured. Instructions are provided on how to configure the PBX to obtain detailed Trunk Group usage reports.

Compatibility

Firmware Compatibility

Opens the Communication Manager Firmware Compatibility Display. This Display provides data showing the Firmware installed on the monitored phones, gateways, circuit packs and media modules together with

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This link opens the Avaya Boards by Vintage Display. This Display provides a list of Avaya boards showing their type and vintage.

IP Phones by Firmware

This link opens the Avaya IP Phones by Firmware Display. This Display provides a list of each registered IP phone model on the network and the firmware version it is running. Selecting a phone model will provide detailed information about the individual phone extensions. A list of unregistered IP phones by model is also included.

Phones by COR/COS

This link will open the Avaya IP Phones by COR Display. This Display provides a list of IP phones by Class of Restriction (COR) or Class of Service (COS).

Audit

Busyout Devices

This link opens the Avaya Busyout Devices Display. This Display shows a list of all devices that currently have an error type 18, which indicates the device has been manually busied out.

Locations

This link will open the Avaya Locations Display which provides a list of all configured locations. System Capacity

This link will open the Avaya System Capacity Display. This Display provides a list of phones with MAC addresses.

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Avaya Alarms Display

The Avaya Alarms Display provides details of alarms that have been raised internally by the monitored Avaya PBX. Avaya alarms are presented over three related Displays, one each for Major, Minor and Warning Alarms. For ease of monitoring, each of these Displays is interconnected by links at the top of the screen.

Accessing the Display

From the Avaya PBX Display (page 23) click on the Major or Minor numeric indicator in the Alarms panel in the bottom left corner.

Display Data

This Display provides details of each alarm by device name showing the time of the alarm, the location of the alarmed object, the service state and fault location.

Drill-down

A Drill-down is provided on the Name column. Clicking on a device name in this column will open a further Display showing more detailed information about the specific alarm.

Links

Links are provided to toggle between lists of Major, Minor or Warning alarms. A colored background will indicate the active Display.

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Avaya PBX Network Device Displays

The Avaya PBX Network Device Displays are accessed from the PBX Status panel in the bottom left hand side of the Avaya PBX Display.

Display Data

The PBX Status panel provides a list of network devices. Alongside each device type is a numeric indicator showing the number of devices that are in an Up, Down, Degraded or Unknown state. In addition the final column shows the total number of devices for each type.

Each line has a visual alarm attached to it, so that if the status of any individual device becomes unacceptable it will be easily identified;

- If one device falls into the Unknown category the line will be colored black. - If one device falls into the Degraded category the line will be colored orange. - If one device goes Down the line will be colored red.

- If all devices go down the Device Type will have a red background.

Any device name can be clicked to open a detailed Status Display for the particular device type. Each subsequent Status Display contains a navigation panel on the left hand side of the screen that provides an easy method to view data from other monitored PBXs or to view other device Status Displays.

For Avaya CM 5.2+ SNMP is used to obtain data for the Media Servers status. In order to set up this data collection, the SNMP Community String must be configured through the Prognosis VoIP Monitor

Configuration Utility. If SNMP data is not available from the PBX then the Media Server link will not appear in the PBX Status window.

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Avaya Boards Display

The Avaya Boards Display provides status information for the DS1, Media Processor and CLAN boards of the monitored Avaya PBX.

Accessing the Display

Click on Boards in the PBX Status panel of the Avaya PBX Display (page 23).

Display Data

This Display provides a list of each board on the selected PBX. The board details are divided into Trunk Boards, Media Processing Boards and CLAN Boards. Drilling-down on a specific board ID will open a Display showing the board configuration.

Links

Availability

Clicking on this link will open the Availability of PBX Display. This Display lists each Board on the PBX and provides the availability percentage statistics for; Now, This hour, Last hour, Yesterday and Today.

All Boards

This link will open the Avaya All Boards Display. This Display presents a list of each Board on the PBX showing the following details for each; Board Type, Board Code and Suffix, Firmware (FW) version, Hardware (HW) version plus a depiction of which ports are assigned or not in use.

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Avaya LSPs Display

The Avaya LSPs Display provides status details for each LSP that is configured on the selected PBX.

Accessing the Display

Click on LSPs in the PBX Status panel of the Avaya PBX Display (page 23).

Display Data

The data shown on this Display includes: LSPs on PBX

This table shows the LSP name and type as configured in the AVAYA_LSP Configuration, the IP address of the LSP as returned from the Primary Controller SAT command, the LSP Active status (Yes or No), the current status of the LSP (Up/Down/Degraded/Unknown) and the time of the last status update.

Recent LSP Interchanges

This window provides a summary of system problems. It includes the time that the problem was first detected and descriptive text about each problem.

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Avaya Media Gateways Display

Avaya Media Gateways support voice and signaling traffic routed between circuit-switched and packet-switched networks. The Avaya Media Gateways Display provides details of the various Gateways that have been set up and their current status.

Accessing the Display

Click on Media Gateways in the PBX Status panel of the Avaya PBX Display (page 23).

Display Data

The data shown on this Display includes a table showing the Gateway number and name, the Gateway sub type (either model or PN type), current status (either Up/Down/Degraded/Unknown), number of major alarms, number of minor alarms and the time of the last status check.

Drill-downs

Clicking on a drill-down in the GW# column will open the Avaya Media Gateway Details Display that provides more detailed information for the specific Gateway including status, availability and board configuration. Clicking on an element in the Status column will open the Avaya Status Log Display where a status history for the Gateway can be viewed.

Links

The following two links are included at the top of this Display, they provide access to further detailed data. Availability

Clicking on this link will open the Availability of PBX Display. This Display provides availability statistics for a particular PBX over hte periods of; Now, This Hour, Last Hour, Yesterday and Today..

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Avaya Media Servers Display

The Avaya Media Servers Display reports on the status of the Avaya Enterprise Survivable Server (ESS) solution. The ESS solution allows for ESS (backup) servers to be placed at key locations throughout a network with each being capable of taking over for a cluster in the event that some type of outage has occurred.

Accessing the Display

Click on Media Servers in the PBX Status panel of the Avaya PBX Display (page 23).

Display Data

The Avaya Media Servers Display provides the current status of the cluster. The Server A and Server B panels indicate the available backup servers. The Recent Interchanges table provides details of when each ESS server takes over as the active server.

If this Display has been accessed by drilling-down on a non-ESS PBX then the Cluster Status window will show 'No' in the ESS column.

If an ESS PBX has been drilled-down on, then the ESS column will show 'Yes'.

For Avaya CM 5.2+ SNMP is used to obtain data for this page. In order to set up this data collection, the SNMP Community String must be configured through the Prognosis VoIP Monitor Configuration Utility. If SNMP data is not available from the PBX then the Media Server link will not appear on the Avaya PBX Display (page 34).

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Avaya IP Network Regions Display

A network region is a group of IP endpoints that share common characteristics and resources. Every IP endpoint on an Avaya Communication Manager system belongs to a network region. By default all IP

endpoints are in network region 1 and share the same characteristics and use the same resources as defined for network 1. However, in many cases this is not suitable and multiple network regions may be configured.

Accessing the Display

Click on Network Regions in the PBX Status panel of the Avaya PBX Display (page 23).

Display Data

The Avaya IP Network Regions Display provides a listing of all configured network regions on the monitored network. This Display itemizes each network region and provides status and current link counts for each one.

Drill-downs

Drilling-down on a network region number in the NR# column will open the Avaya IP Network Region Details Display that provides detailed usage information for the selected region.

Links

Availability

Clicking on this link will open the Availability of PBX Display. This Display lists each Network Region on the PBX and provides the availability percentage statistics for; Now, This hour, Last hour, Yesterday and Today.

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Avaya Phones Display

The Avaya Phones Display provides a method of monitoring phone devices by either status or extension.

Accessing the Display

Click on Phones in the PBX Status panel of the Avaya PBX Display (page 23).

Display Data

This Display offers the following options for viewing phone data; • Browse by Phone Status

Click on a 'Phone Type' in the Up, Down or Unknown columns to obtain a list in the bottom right panel of all devices that match the selected criteria.

• Browse by Extension

The Browse by Extension panel shows a range of phone extension numbers and the number of devices in each range. Clicking on a number range will populate the bottom right panel with detailed information about all devices in that extension range.

Browse by Extension or Browse by Phone Status

After an Extension Range has been clicked in the Browse by Extension panel, or a status is clicked in the Browse by Phone Status panel, then the search results window in the lower right hand corner will be populated with data.

For an extension it will show the current status of the phone, the type and model of the phone and when it was last checked.

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For a phone status the search results window will show a list of all extensions that are currently in the selected state for the specific phone type.

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Avaya Port Networks Display

The Avaya Port Networks Display provides a list of all configured port networks on the monitored PBX together with the current status and alerts for each.

Accessing the Display

Click on Port Networks in the PBX Status panel of the Avaya PBX Display (page 23).

Display Data

On this Display the PN# column shows the Port Network Number for each port configured on the PBX. For each port number the data line will show the current status, location of primary IPSI board, location of secondary IPSI board, number of major and minor alarms and the date/time that the port was last checked.

Drill-downs

Drilling-down on a port number in the PN# column will open the Avaya Port Network Details Display which provides detailed information about the selected port including the board configuration. Drilling-down on the Major or Minor Alerts column will open the Avaya Alarms Display (page 33).

Links

Availability

Clicking on this link will open the Availability of PBX Display. This Display lists each Port Network on the PBX and provides the availability percentage statistics for; Now, This hour, Last hour, Yesterday and Today.

Carriers

This link will open the Avaya Carriers Display. This Display provides a list of all carriers on the PBX showing the Carrier Position, Carrier Type, Cabinet Type and Carrier Port Network number.

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Avaya Route Patterns Display

Route patterns determine the path that calls take in a network based upon pre-defined events, such as a server going down. The Avaya Route Patterns Display provides a list of all route patterns in the monitored PBX along with the availability status of each one.

Accessing the Display

Click on Route Patterns in the PBX Status panel of the Avaya PBX Display (page 23).

Display Data

This Display can be used to;

• Quickly identify problems with call routing by viewing the displayed status indicators.

• Drill-down to the Avaya Route Pattern Details Display to see more detailed information by clicking on a route pattern number in the RP# column. This Display will show trunk groups in the route pattern, route partitions to the route pattern, internal and external PBX dial plans to the router pattern.

• View the associated dial plans by clicking on the Dial Plans Link in the top right hand corner.

Links

Availability

Clicking on this link will open the Availability of PBX Display. This Display lists each route pattern on the PBX and provides the availability percentage statistics for; Now, This hour, Last hour, Yesterday and Today.

Dial Plans

This link will open the Avaya Dial Plans Display. This Display provides a list of all dial plans showing the dialled string, route pattern string, dial plan type, call type and minimum/maximum digits.

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Avaya Trunk Groups Display

The Avaya Trunk Groups Display provides information about all trunks on the monitored PBX. A trunk is a service that allows a type of transparent connection between two PBXs, a PBX and a local extension or some other combination of telephony interfaces with signaling passed transparently through the packet data network.

Accessing the Display

Click on Trunk Groups in the PBX Status panel of the Avaya PBX Display (page 23).

Display Data

This Display lists each configured trunk group and shows for each one:

• Trunk group number (TG). Drilling-down on an element in this column will open the Avaya Trunk Group Details Display where more detailed information can be viewed about the selected Trunk Group. • Name of the trunk group,

• Trunk group type , • Service type, • Carrier medium,

• Trunk Utilization. This is shown as (#trunks in use) of (#trunks up) (total trunks),

• Current Trunk Group status. Drilling-down on an element in this column will open the Avaya Status Log Display where detail of each status change can be viewed.

Links

Availability

Clicking on this link will open the Availability of PBX Display. This Display provides the Availability percentage for each Trunk Group for; now, this hour, last hour, yesterday and today.

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Cisco Data Displays

Prognosis VoIP Monitor provides a selection of pre-packaged Displays for monitoring Cisco UCM Clusters. These include:

• All CUCM Appliances (page 46)

• Cisco Cluster Overview Display (page 48) • Cisco Hardware Overview Display (page 50) • Cisco All Servers Display (page 55)

• Cisco Cluster Availability Display (page 56) • Cisco Calls Display (page 58)

• Cisco Alert Central Display (page 60) • Cisco CTI Status Display (page 62) • Cisco Gateways Display (page 64)

• Cisco License Unit Information Display (page 66) (CUCM v8.6 and below) • Cisco License Usage Report Display (page 68) (CUCM v9.0 and above) • Cisco Locations Display (page 69)

• Cisco Media Servers Display (page 70) • Cisco Phones Display (page 72) • Cisco Route Patterns Display (page 74) • Cisco Services Display (page 75) • Cisco TFTP Display (page 77) • Cisco Trunks Display (page 79)

• Cisco Voice Quality by Cluster Display (page 81) • Prognosis Alerts Display (page 83)

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All CUCM Appliances Display

This Display provides an overview of all monitored Cisco Unified Communications Manager clusters and provides links to a range of Prognosis VoIP Monitor monitoring functions.

Accessing the Display

The All CUCM Appliances Display is accessed by clicking on the Cisco button in the VoIP Monitor toolbar.

The All CUCM Appliances Display provides data for administrators who want to see all their Cisco Unified Communications Manager Appliance details at a glance. This data includes; the number of critical and error alerts from all clusters, graphs showing CPU load and voice quality distribution, plus a table showing the breakup of current calls by voice quality ratings either by customer or by site.

Display Data

Appliance List

This table provides a list of all appliances that are currently being monitored together with the following metrics for each one:

Name Name of the Cisco Cluster. Clicking on the drill-down in this column will open the Cisco Cluster Overview Display (page 48) which provides detailed metrics for the selected cluster.

Customer - Site An optional customer and/or site name as defined through the Configuration tool.

Cont Contactable - indicates whether Prognosis VoIP Monitor can contact the server in the cluster.

Yes - indicates that all servers can be contacted. No - indicates that no servers can be contacted.

Part - indicates that some, but not all, servers can be contacted. Init - indicates that the connection is in the process of being initialized.

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Critical Alerts Number of current 'Critical' alerts. Clicking on the drill-down in this column will open the Critical Alerts Display which provides more detailed information about each alert.

Error Alerts Number of current 'Error' alerts. Clicking on the drill-down in this column will open the Error Alerts Display which provides more detailed information about each alert.

Endpoints Number of endpoints (phones) that are currently 'Up' against the total number available. Clicking on the drill-down in the column will open the Cisco Phones

Display (page 72).

Destinations Number of 'Route patterns' that are currently 'Up' against the total number available. Clicking on the drill-down in this column will open the Cisco Route Patterns Display (page 74).

CPU Busy % (Cluster Max)

This bar chart shows the average CPU busy percentage for each cluster. Click on a server name in the legend of the CPU Busy% graph to open the Cisco All Servers Display (page 55). This Display provides details of physical memory and total CPU utilization for the selected cluster.

Overall Voice Quality Distribution by MOS (Call Volume)

This table shows the number of calls classified by voice quality ratings of Good, Fair, Poor or

Unacceptable. Clicking on a cluster name in this table will open the Cisco Voice Quality by Cluster Display

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Cisco Cluster Overview Display

The Cisco Cluster Overview Display shows monitored data for a specific cluster. It can be used by operators to obtain an operational overview of individual cluster operations.

Accessing the Display

This Display is accessed by clicking on a Cisco Cluster name in the PBX Summary panel of the Prognosis VoIP Monitor Display (page 12).

Display Data

Voice Quality Distribution

This bar chart shows the number of calls based upon their Mean Opinion Score (MOS) for the last hour. The calls are displayed in percentages of Fair, Good, Poor and Unacceptable quality. Click on a status in the chart legend to view detailed MOS score details.

Server Health

This table shows the Server Health of each machine in the cluster. It includes the number of voice or video streaming connections that are currently active (Calls Active), plus CPU and Memory Busy percentages. The server name will be shown in red if the server is 'down', if there are any rejected calls, or if the CPU or Memory is running at greater than 80% busy. Clicking on a server name will open the CUCM Server Summary Display which includes more detailed data.

If the server is running on HP or IBM hardware then the 'View' column will show a HW Details link, clicking on this link will open the Hardware Overview Display (page 50). This Display provides information relating to individual server components, such as condition and temperature of fans and power supplies.

Route Pattern Summary

This area-chart shows a summary of Route Pattern status. It includes the total number of route patterns in each status category of Unknown, Degraded and Down. To view detailed information click on an item in the legend which will open the Cisco Route Patterns Display (page 74).

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This area-chart shows the status of all configured gateways (currently only H.323 controlled gateways are supported). It includes the number of Gateways in each status category of Degraded and Down. Click on a status type in the legend to open the Cisco Gateways Display (page 64) where more detailed Gateway and Channel utilization data is available.

Phone Registration Status

This area-chart shows phone registration details. It includes the number of phones with a status of Not Registered and Unknown. Click on a status in the legend to open the Cisco Phones Display (page 72). In addition to the data tables and graphs, the navigation panel on the left side of this Display provides links to other key Displays that show detailed information about specific Cisco functions. Click on any of these links to open the selected Display.

Links

The top of the Display includes the following link: PROGNOSIS Alerts

This link will open the Cisco Alerts Central Display (page 83). This Display provides details of all alerts that have been raised by IP Telephony Manager.

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Cisco Hardware Overview Display

The Hardware Overview Display provides a summary of the operating metrics for servers running on HP or IBM hardware

Accessing the Display

This Display is accessed from the Cisco Cluster Overview Display (page 48) by clicking on the HW Details indicator in the 'View' column of the Server Health window.

HP Hardware

For a server that is running on HP hardware, the following Display will be shown.

Display Data

For a HP server the following data metrics are supplied: Drive Array Controllers

This table provides a summary of the current condition of the Array Controller on this server. Index HP Array Controller Index. This value is a logical number whose meaning is OS

dependent. Each physical controller has one unique controller number associated with it.

Condition Overall condition of the controller and any associated logical drives, physical drives and array accelerators. Values can be; Ok, Degraded, Failed or Other. Brd Condition Condition of the Controller Board. Values can be; Ok, Degraded, Failed or

Other.

Brd State HP Array Controller Board status. Values can be; OK - The Array Controller is operating properly. General Failure - The Array Controller has failed.

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connections to this controller.

Powered Off - The Array Controller is powered off. Replace the controller and restore power to the slot.

Other - Status of the controller is not recognized. Temperature Sensors

This graph shows the current temperature readings, in degrees Fahrenheit, for each hardware component. Physical Drives

This table provides a summary of the current condition of each physical drive on the server. Index Drive array physical drive index. This index is used for selecting the physical

drive table entry. The number along with the cpqDaPhyDrvCntlrIndex uniquely identifies a specific physical drive.

Bus Physical drive SCSI bus number. The bus number indicates to which SCSI bus this physical drive is attached.

Ctlr Drive array physical drive controller index. This index maps the physical drive back to the controller to which it is attached.

Condition Overall condition of this physical drive. Values can be; Ok, Degraded, Failed or Other

Status Status of the physical drive. Values can be; Ok - The drive is functioning properly.

Failed - The drive is no longer operating and should be replaced.

Predictive Failure - The drive has a predictive failure error and should be replaced.

Erasing - The drive is being erased.

Erase Done - The drive has been erased and it is now in an offline state. Erase Queued - An erase operation is currently queued for this drive. Other - Status of the drive is not recognized.

Location Physical location of where the drive is located. Values can be; Internal - The drive is located inside of the computer system box. External - The drive is located outside of the computer system box. Proliant - The drive is located outside of the computer system box in a HP Proliant storage system.

Other - The location of the device is unknown. Fans

This table provides details of the fault tolerant fans in this server. Id A unique identifying number for this fan description. Location Location of the fan in the system.

Cond Condition of the fan. Values can be; Ok - The fan is operating properly.

Degraded - A redundant fan is not operating properly. Failed - A non-redundant fan is not operating properly. Other - Fan status is not supported or is unknown. Speed Speed of the fan. Values can be; Normal, High or Other.

Present Specified if this fan is currently present in the system. Values can be; Present, Absent or Other.

Drive Boxes

This table provides details of the individual drive boxes that are installed and are being monitored on this server.

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Ctlr HP drive box controller index. The controller index indicates to which adapter card instance this entry belongs The controller index is the physical slot in the computer system where the adapter card is located.

Status The temperature of the drive system. Values can be; Ok - The temperature is within normal operating range.

Failed- The temperature could permanently damage the system. The storage system will automatically shut down if this condition is detected.

NoTemp - This unit does not support temperature monitoring

Other - Temperature monitoring is not supported by this system or it is not supported by the driver.

Condition Overall condition of the HP SCSI drive box. Values can be; Ok - The storage system is operating normally.

Degraded - The storage system is degraded. Check the temperature status or power supply status of this storage system.

Failed - The storage system has failed.

Other - The Insight Agent does not recognize the status. Fan Current status of the HP drive box fan. Values can be;

Ok - All fans are working normally.

Degraded - At least one storage system fan has failed but there is still sufficient cooling capacity to allow the system to continue.

Failed - One or more storage system fans have failed. The fan(s) should be replaced immediately to avoid hardware damage.

NoFan - This unit does not support fan monitoring.

Other - Fan monitoring is not supported by this system or it is not supported by the driver.

Power Supplies

Operating metrics for the power supply.

Bay Bay number to index within this chassis. Chassis System chassis number.

Cond Condition if the power supply. Values can be; Ok - The power supply is operating normally.

Degraded - A temperature sensor, fan or other power supply component is operating outside of the normal range.

Failed - A power supply component has detected a condition that could permanently damage the system.

Other - The status could not be determined. Status Status of the power supply.

Present Indicates if the power supply is present in the chassis. Values can be; Present, Absent or Other.

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HP Hardware

For a server that is running on IBM hardware, the following Display will be shown.

Display Data

Voltage Sensors

This table provides information from the IBM System Voltage Sensor table on this server. Name Name of the voltage sensor.

Status Status of the voltage sensor. Type Type of voltage sensor

Voltage (mV) Voltage reading from this sensor in mega-volts (mV). If a value cannot be determined '-1' will be shown in this field.

Temperature Sensors

This graph shows the current temperature readings, in degrees Fahrenheit, for each hardware component. Fans

This table provides details of the fault tolerant fans in this server. Name Name of the fan sensor tachometer. Status Status of the tachometer.

Desc Fan description.

Type Fan type.

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This table provides details of the individual components that are installed and are being monitored on this server.

Name Name of the component. Health Component health description. State Current state of the component. Previous Previous state of the component.

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All Servers Display

The Cisco All Servers Display provides detailed information about CPU and Memory usage for each monitored CallManager server in the selected cluster.

Accessing the Display

This Display is accessed by clicking on the All Servers link in the navigation panel on the left hand side of the Cisco Cluster Overview Display (page 48).

Display Data

Physical Memory Utilization %

This line graph shows the amount of memory being used by each server in the system as a percentage of its total memory.

Total CPU Utilization %

This line graph shows each processor's share of the elapsed CPU time since the last update, expressed as a percentage of total CPU time.

Replication Status

Server - The host name of the server.

Status - The state of the replication, this can be; 'Initializing', 'Good Replication' or 'Bad Replication' Replication Queue Depth

Line graph showing replication queue depth. Replicates Created

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Cisco Cluster Availability Display

The CMA - Availability Cluster Display utilizes the MpAvailability (AVMON) record to provide details on the current state of monitored entities in a cluster.

This Display is accessed by clicking on the Availability link in the navigation panel on the left hand side of the Cisco Cluster Overview Display (page 48).

Display Data

Monitored Entities Summary (Averaged)

Application Name of the application being monitored. Click on an item in this column to populate the lower window with data for the selected application.

Avail % Availability of the application components which is shown as a percentage with respect to its weighting within the application. For example, if three instances of a process with a total weighting of 30% are associated to an application and only one instance of that process is up then the Available Percent for the process component of the application will be 10%. For individual entities it is 100% if they are up and 0% if they are down.

Day % Up Percentage of time that the process has been up during the current day. LDay % Up Percentage of time that the process was up yesterday.

Last Hr % Up Percentage of time that the process was up during the last hour.

This Hr % Up Percentage of time that the process has been up during the current hour. Details for Application

This window is populated once an application name is selected from the top 'Monitored Entities' window. It will list all components of the selected application and their respective availability data including failure details.

Component Name of each application component being monitored.

Copyright Integrated Research Limited

Copyright

Trademarks

Third Party Software License Notices

Disclaimer

Contents

Introduction

Using VoIP Monitor

Log in Procedure

Procedure

Monitoring Interface

Toolbar

Data Displays

Home Page

Display Data

Reports Page

Alerts Page

Display Data

Drill-downs

Links

License Central

Accessing the Display

Display Data

Troubleshoot Open Problems

Accessing the Display

Search Function

Avaya Data Displays

Avaya Systems Display

Accessing the Display

Display Data

Links

Drill-downs

Avaya PBX Display

Accessing the Display

Display Data

Links

Avaya SAT Connection Status Display

Accessing the Display

Display Data

Links

Avaya Voice Streams Display

Accessing the Display

Display Data

Drill-downs

Links

Avaya Voice Stream Details Display

Accessing the Display

Display Data

Link

Avaya PBX Busy Hour Display

Accessing the Display

Display Data

Links

Avaya Monitoring Node Display

Accessing the Display

Display Data

Links

Avaya Maintenance Worksheets Display

Accessing the Display

Links

Avaya Alarms Display

Accessing the Display

Display Data

Drill-down

Links

Avaya PBX Network Device Displays

Display Data

Avaya Boards Display

Accessing the Display

Display Data

Links

Avaya LSPs Display

Accessing the Display

Display Data

Avaya Media Gateways Display

Accessing the Display

Display Data

Drill-downs

Links

Avaya Media Servers Display