Accenture Mobility Managed Services
Overview
Accenture Mobility Managed Services Overview
Accenture Mobility Managed Services Overview
With wireless connectivity enabled for more devices, companies and consumers are demanding
new ways to conduct business. In the consumer electronics industry, original equipment
manufacturers (OEMs) are offering customers maintenance and content services to go directly
to their wireless-enabled TVs, smartphones, cameras, fridges and stoves. In the resources
industry, companies are discovering new ways to use mobility services to lower the cost of
energy delivery and distribute usage. With such services, they are developing an extended,
revenue-generating relationship with the consumer.
applications, the offer gives organizations a more efficient and accessible way to help: • Create and manage customer accounts. • Create and manage mobility product and
service catalogs.
• Connect, control and track mobile devices.
• Track and bill usage.
• Provide reporting and data analytics. An open-source based product, the Accenture Mobility Managed Services offer comprises three platforms:
1. Commercial-off-the-shelf (COTS) managed service
2. Licensed products and components 3. Custom platform services.
Each platform is fully equipped with extensible features, including published web services and application programming interfaces (APIs), providing organizations with the capability to help integrate the offer within external systems and add new applications and services at any time. Key components include customer relationship management; rating and billing; service orchestration and delivery; network and device connectivity; and reporting and analytics.
Currently serving more than 10 million subscribers worldwide with more than a dozen clients, the Accenture Mobility Managed Services offer meets the varying needs of companies across all industries. Clients repeatedly ask for cost-efficient
ways to deliver broad, innovative mobility services expediently with open connectivity to new devices, new applications and new services. The key to launching more effective mobility services is to start with a defined set of offers for a specific target market with clear, measurable return on investment or total cost of ownership objectives, with the ability to grow these offers as demand increases.
Companies can start off right with the Accenture Mobility Managed Services offer. This hosted managed service is designed to help them launch mobility services quickly to ultimately create new revenue streams and lower operating costs. Using the latest mobile technology with innovative
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Accenture works with:
• Telecommunications companies to enable mobile virtual network operators. • Financial services organizations to
facilitate mobile wallet, payment, voucher and ticketing solutions. • Automotive companies to control
on-board units and in-vehicle infotainment units.
• Utility companies to implement smart home, smart metering and energy solutions.
What can companies expect from Accenture Mobility Managed Services?
•
COTS service and full product life cycle management with defined roadmap, releases,
maintenance and support.
•
Open-source based software for control and to help lower cost of ownership.
• Well-defined
web services and APIs for more flexible extensibility and easy integration.
•
Flexible ownership and business models
to help clients manage risks.
•
Skilled global mobility resources
to assist in turn-key managed service operations, mobile
application development, device testing and certification, application, infrastructure and
business process outsourcing.
•
Agile development for expedient commercial rollout.
Fast, proven path to high performanceThe Accenture Mobility Managed Services offer delivers high value to organizations by providing a clear path to help generate new revenue streams expediently while lowering costs. Using mobile carrier-grade products, these revenue opportunities are launched with highly available and extensible application and infrastructure services. Clients can manage development and deployment risks by testing new services without significant upfront costs. Pilot systems can be configured and commissioned much faster by leveraging existing products and services. The agile development cycle
helps reduce deployment time while increasing the number of new services that can be launched simultaneously—bringing innovative, high performing mobility services quickly to market.
Cross-industry knowledge to lead the way
Accenture Mobility Managed Services is built from numerous mobility deployments across telecom, media and entertainment, financial services, automotive, retail, resources, government and healthcare industries. The components are rigorously tested against many different environments and applications, which help lower possible risks for clients. With an expanding set of
vertical industry solutions, cross-industry services can be adopted and activated on the same platform. Clients also benefit from code and interface reuse when integrating with Accenture Mobility Managed Services web services and APIs. By relying on the Accenture Mobility Managed Services product and Accenture’s
skilled and experienced resources to develop and deploy their new mobility services, the client organization can keep their internal resources focused on core business activities. The Accenture team also brings cross-industry mobility skills and successful points of view to the client, thereby expanding the scope for revenue opportunity.
Accenture Mobility Managed Services allows
businesses to launch and bill useful mobility
services quickly and effectively.
Accenture Mobility Managed Services Overview
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Create and store customer account information.
Storage for products and services offered via mobile devices. Provide billing services for applications, services, products and events delivered through the platform.
Provides the functions to manage services and operations being offered on devices to customers.
Features to manage mobility devices provisioned through the platform. An optional set of extended services including expanded reports & analytics, sales & channel management, inventory & logistics, financial management and fraud detection.
Protocol Stack (Diameter, Camel, SS7, Sigtran) Network Elements
(3G/4G RAN, MSC/MME, HLR/HSS, PCRF, GGSN, SMSC, MMSC, PDN GW, IP)
Adapters / W
eb Services / API / SDK
Customer Management Product Management Revenue Management Service Management Device Management Service Enhancement
External Network
Enabling Service
Layer
External
Systems
Applications
User Access Layer
Developer Network Enterprise Systems
Device Objects Self Serve
Portal
Svc Provider Portal
Mobile App & Sites
e-Store IVR
Enterprise Mobility
Business Integration Services
m-Commerce Connected Car Custom Applications
Service / Content Providers
Accenture Mobility Managed Services Is the Clear Choice
Accenture has experience in launching mobility services around the globe. Very often clients
are reluctant to experiment with unproven devices or services using internal R&D funds.
Accenture Mobility Managed Services allows client organizations to use proven external
resources to help launch new mobility programs and increase revenue streams, while
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Accenture, its Signature, and High Performance Delivered are trademarks of Accenture.
About Accenture
Accenture is a global management consulting, technology services and outsourcing company, with more than 249,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011. Its home page is www.accenture.com.
About Accenture Mobility
Accenture is focused on enabling its clients to achieve breakthrough growth throughout the rapidly changing mobile ecosystem. Accenture Mobility Services offers five mobility services including consulting, software services— applications, software services—devices and platforms, managed services, and business integration services. These are designed to help organizations embrace business to employee (B2E), business to consumer (B2C), business to business (B2B) and machine to machine (M2M) business opportunities. Accenture offers mobility and embedded software services across a wide range of industries and platforms, including Android™, Apple® iOS, Blackberry®, Linux, Meego™, Symbian, Windows® Phone and Windows 8.
